I'm glad that nothing changed, it's still clean, comfortable beds, blackout curtains, towel heater and a Japanese toilet.

It had  blackout curtains and kingsize bed, the matress was very soft, easy to feel your partner moving at night.

There are little night lights under the night stands, real blackout curtains in the rooms, fabulous windows that insulate out all sound (and open a bit if you want fresh air), robes and slippers, and great pillows that are not the huge foam things in too may US hotels.

The one issue I had and complaint was WiFi it would bump me off daily and supposedly had a charge,

The hotel also persists in charging separately for slow wifi.

I had also realized I didn’t receive wifi information and, when I asked, they told me they charge for wifi.

but I can imagine for some people this might have made their stay very sour with a 4000usd blocked on their card.

But they do take an incidental charge of $75 per night.

Despite having pre paid for 2 rooms at quite a lot of money several thousand dollars we were asked for a card on check in and not told they were going to take security of $300 dollars per room which I did not authorise as it was an international money card not a credit card.

* The honor bar functions on sensors so if you move stuff around you may get charged.

However, the Kitano still charge $10 daily fee. 2.

Instead of understanding and indicating that the hotel would cancel my reservation since I was leaving to find another hotel, they REFUSED to cancel it, said I would be charged since I booked through an online system and they could not help me at all.

they are expensive especially the general one if jazz is playing - there is a cover charge which we thought pricey especially on a Saturday.

My only "beef" is that charging for wifi seems dated!

The room had more issues - a single bathrobe for a couple, a bathtub/shower (ancient) you had to climb into, wifi did not work in the room (refunded at checkout), no free water in room, and a mini bar at extortionate prices - do not touch anything or you will be charged.

Disappointed that Wifi is not free because there are now few hotels that charge.

Touch anything in the tiny fridge or snacks on the desk and you are billed immediately. Really?

I mean it's 2018 internet should be considered as basic needs just like eletricity and water and air-conditioner and most hotels used to charge that are providing it for free now.

The only negative is that there is a charge for WiFi in the rooms.

During our stay the staff left a small gift of chocolates, some complimentary water and a card signed by staff as a gesture for my mother.

Also, every little thing seemed to have a surcharge.

When did it become OK to charge £18 for two bottles of water from the room?

The view out our window was the Empire State Building and Grand Central Station was a few short blocks down the street.

The hotel is a 5 min walk to grand central station and easily accessible to NY on foot.

It is centrally located near Grand Central Station and it’s so easy to get to many of the NY City attractions from this location.

The hotel is an easy walk from the Grand Central Station.

You are super close to Grand Central Station and in a safe nice area.

The location was very convenient being a few blocks from Grand Central Station and within walking distance of Central Manhattan .

The hotel is located in a lovely neighborhood in Murray Park near consulates and Grand Central Station.

The location is conveniently close to Grand Central station
However, the hotel charging for wifi in the room as an additional fee is really petty.

The hotel is located in a safe, clean and convenient part of Park Avenue, within easy walking distances to grand central, iconic NYC spots, and literally dozens of fine dining as well as casual eating places.

Close to everything, 3 minutes from Grand Central Station, breakfast is substantial and well worth having it delivered to the room.

Kitano is only few blocks away from Grand Central, which probably comes handy for domestic travellers.

but the location is fantastic as it’s so near Grand Central.

The location is within easy walking distance of Grand Central and major sites in NYC.

Given the tranquility and great location near Grand Central, this would be a fantastic business hotel.

Excellent location within walking distance to subway lines and Grand Central.

Let's start with location, which is great: A short walk from Grand Central, which also puts it near much public transportation.

Excellent location easy walk to many things like Grand Central,Times Square,30 Rock.

Centrally located on tree lined Park Avenue two blocks from Grand Central terminal.

For my NYC trip, we chose to stay at The Kitano due to its location near to Grand Central Terminal (which is indeed true and thus a good location for stay).

The Murray Hill neighborhood has plenty of good restaurants nearby.

Hotel is located in the Murray Hill area which is quiet and safe.

Good location on Park Avenue in Murray Hill section, four blocks below Grand Central.

Frequently stay in NYC and Murray HIll district for convenience, always looking to stay somewhere different.

It's 4 blocks south of Grand Central Terminal, so it's just far enough into Murray Hill to be away from the bustle

It's situated in a quiet part of Murray Hill on Park Avenue.

The Kitano hotel is situated in the Murray hill district which in my opinion is a perfectly located place.

Beautiful Japanese hotel  in Murray Hill.

It was a great location for us since we were close to Murray Hill visiting my son and Times Square, where we saw a show.

This hotel is situated in a safe and picturesque neighborhood near Murray Hill.

Only a few blocks to Grand Central, located in Murray Hill.

but the sound proofing in this Murray Hill hotel is excellent .

The ambiance is one of serenity even in the middle of bustling midtown Manhattan (although it is much more chill in the Murray Hill area than a few blocks off to the west in the Times Square area).

This tranquil, quiet hotel in Murray Hill provides a sanitary from the hustle and bustle of mid town.

The location is very good at park and 38th in the Murray Hill district 4 blocks from Grand Central.

Kitano is conveniently located in  Murray Hill district, a walking distance from the Grand Central and Morgan library.

The Kitano is in Murray Hill, a quiet residential neighborhood in Midtown.

Price for this boutique little hotel in an underpopulated, very upscale and quiet neighborhood in Murray Hill was excellent when we searched.

I like the area of Park avenue and Murray Hill.

I'm definitely looking forward to the reopening of the restaurant and jazz bar.

They were in a phased re-opening at the time of our visit, so the Japanese restaurant on-site, as well as the Jazz bar, were not operating,

Additionally, if you like jazz music you will really enjoy the bar at the basement floor.

There is a Japanese restaurant in the lobby which several people said was fantastic (we did not have time to try it) and a jazz club too.

Rooms were so quiet, didn’t hear all the noise, not too busy as well, shocking for NYC, and did I forget to mention, great jazz bar???

Sunday brunch was sumuptious and the jazz combo empressario Tony Middleton beckoned every guest with his characteristic New York jazz vocal style, whether from Japan, Europe, Latin America, or the Bronx.

Our room was directly above the Jazz Bar.

Great location, friendly staff, nice cafe with live jazz in the evenings.

Jazz at the Kitano offered a wonderful breakfast with staff seeing to your every need.

Wonderful sushi downstairs with live jazz music.

A nice buffet breakfast in the jazz room was included in the price.

The hotel has a jazz cafe which is very popular.

but worth it and the Jazz bar is friendly and fun.

The hotel does offer breakfast for a fee and at the rear of the very art deco lobby is the Jazz bar where food and drink are available in the evening.

A small room with wonderful food and great jazz.

The porters are only to keen to assist, and to top it off the room service, food and jazz club are great and very good value for money.

Breakfast in Jazz was plentiful and a great place to start the day.

There is also a nice jazz bar and a great Japanese restaurant on site.

Colorful jazz in their Lounge whispered its way into the lobby as well.

Breakfast was good as was the option of the Jazz sessions.

Beds were comfortable, no street noise from our 7th floor room, clean, 2 comfy chairs as well as a desk, robes, slippers, umbrellas, as well as a towel warmer nice products and bidet in bathroom.

We were on the 10th floor, the room was quiet and very comfortable.

On the plus side, the location is great and, by current horrendous standards, the room was perhaps one of the better values in the market.

On the plus side,  location was good and room was quiet

Despite the fact that this is NYC city, the hotel rooms (we stayed in two) are amongst the quietest we’ve ever come across in any big cities in the world.

We stayed 20 nights and are very thankful for the "quiet" in this area.

We had a small suite facing Park Ave. Quiet, wonderfully clean, lots of perks (huge pillows, housecoats, slippers, full breakfast delivered to our room).

This is good and bad--- primarily good for people like me who are put off by noise in hotels.

First the positives - great loaction, lovely classy decor, very quiet, nice big rooms (our kids had the ESB view, we had the corner Park Avenue view which we thought was better).

On the good, let me say that their rooms are quite lovely, on the larger side for New York City and extremely quiet.

This is a lovely ,quiet hotel at 38th and Park in New York City.

It's a smaller hotel, which resulted in the place being mostly quiet - which is nice after a day exploring the city and you just want rest.

Rooms are quiet; you don’t get interruptions from inside or outside.

I have stayed before and was very happy with the room last time as they are so quiet.

None of that rough, bleachy smell you can get in some hotels.

After a quick look at the smoking room decided to wait as I didn't like the smoking smell.

It smells like cigarettes from the corridor to the towels.

Was concerned about potential disturbance from smoking and noise,

We choose the king in a high floor even if it was in a theorically smoking floor : no odor in room or corridor.

I was unaware of the fact that this hotel was a smoking hotel - and so I said that I would need to stay elsewhere for health reasons.

You must request a non-smoking room on a non-smoking floor if you want to avoid it.

Unfortunately, the room still had a strong smell of smoke (room 1601), and so we moved the next morning to a smaller room on a non-smoking floor.

The room on the 3rd floor was musty and dank, in need up updating.

Room was small even for NYC and my boss's room smelled of mothballs.

I did notice the smell of cigarette smoke in the room and other areas of the hotel.

The final negative is the presence of smoking rooms which are mostly for Japanese clients.

Apparently the Kitano offers a number of rooms that are smoking rooms.

Only one issue was that it was a non smoking room

Could not smell smoke anywhere in the public areas of the hotel.

but the smell is so permeated on those floors that every room is affected.

The Kitano Hotel New York

smell

creditcard

grand-central-terminal

murray-hill

blackout

I think the facilities fees are outrageous given the hotel only has two lifts for most of the time (lift 3 is for the party people going to the rooftop which was closed most evenings for hotel guests) the rooms have very poor sound insulation in the rooms.

There was never a line or a long wait for the elevators.

We were located a far distance from the elevator,

Night 1, our room was a bit close to the elevator, so it was a little noisy,

We went back down to reception (after waiting 10 mins on the phone to reception) and were moved to another room away from the elevator.

but it is given priority over hotels guests meaning there are only 2 lifts left for guests and constantly having long waits for slow lifts.

Note to the Refinery Hotel:   Get yourself another Elevator Guy for the Rooftop.

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

They have 3 elevators and only two are working.

but every time I had to take the elevator.

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

You can hear people outside and the bangs of the lift each time it opens.

Waited several minutes or more on multiple occasions for an elevator.

The prize was one of the evenings, when we wanted to go on the roof-top, which is by an operated elevator.

In addition, the greeters at the front door and the individuals operating the elevators are extremely helpful and remember names and faces.

Only negatives are the rooms are noisy (traffic and also staff using the service elevator)
We also had a knock on the door around 8.30 two mornings in a row from what looked like a maintenance guy which woke us up.

The hotel had nice facilities and was conveniently located (near Bryant Park, the Empire State Building, Korea Town, etc.).

The lobby bar, the restaurant, the rooftop with view of the Empire State Building.

My room had a view of the Empire State Building

The rooftop bar is also amazing with an perfect view of the Empire State Building

Positives
- Perfect location for midtown Manhattan, Times Sq, Broadway, shopping etc
- Room was on 6th floor which helped reduce street noise and had a view of the Empire State Building (requested)
- Hotel has a distinctly cool, dark, New York vibe.

The rooftop bar has great drinks and a view of the Empire State Building.

There is a fantastic little 24 hour market on the corner that has lots of snacks, quick sandwiches and salads, a pub down the street, Bryant Park, Times Square, Empire State Building, Public Library- all  a short walking distance.

The famed rooftop is a must for a cocktail under looking Empire State

Be sure to make a booking if you want to sit outside on terrace and admire beautiful views of the Empire State Building and surroundings.

There is a comfy lounge bar hosting live music at times, and even a live artist one evening, a full-service restaurant on the ground floor, and a rooftop restaurant and bar that has THE BEST view of the Empire State Building at night.

Room was clean and large with a view of Empire State Building.

Brunch on the rooftop yesterday, looking straight at the Empire State Building, was amazing.

Amazing staff- great location- 38th and 6th - you can walk everywhere- Very close to Bryant Park- walk to Time Suare,5th Avenue, Union Square, Hudson Yards etc etc.Nice rooftop bar /restaurant overlooking Empire State Building.

It's a quick jaunt to Times Square, the Empire State Bldg, Fifth Avenue Shops, Rockefeller Center, the MoMa, etc.

The room was great with a view of the Empire State Building!

the view of the Empire State Building and others lit up at night is worth the wait.

Walking distance to Time Square and the Empire State building.

Definitely recommend to anyone looking for a beautiful, clean hotel in a great location for walking (close to Empire State Building and Times Square).

It has a really nice view of the Empire State building,

The Refinery Hotel is located very central between Bryant park and Empire State Building and 5th Ave and  Broadway.

We freshened up and went down to the jazz bar where we managed to stay up and slip easily into New York time, with cocktails and food, sat on a very comfortable sofa.

Visit Winnies to chill to live music and sip some cocktails!

Nice new touch with afternoon jazz at the bar at ground level.

Especially enjoyed the jazz bar after our play.

A jazz band play 5 night s week in the lobby bar.

The service, room, amenities, jazz band in the lobby, rooftop bar, everything is amazing!

Jazz bar was sultry, restaurant was great and the rooftop was beautiful.

There is a really great bar with live music.

They also offer a wine hour and had live jazz music in the lobby– great ambiance.

The DJ played a little bit of everything of the top 40 hits.

From Winnies Jazz Bar, the rooftop bar with a great vibe and amazing view, to Parker and Quinn Restaurant, this hotel has it all!

The  lobby, the spacious rooms , the jazz bar, the stylish restaurant and the rooftop.

We loved the rooftop, the jazz bar and the hotel restaurant.

Jazz bar kicked off our visit, wonderful music and service in an intimate setting.

Great amenities such as a jazz bar and rooftop bar.

It has a good restaurant on the 1st floor, a beautiful rooftop bar and a lobby bar with live music.

The ambience was fantastic between Winnie's Jazz Lounge and the Refinery Rooftop!

Jazz music rang out from the bar, and we forgot how tired we were.

For one night stay, i had to call security two times to make other room quiet after 11pm.

As a business traveller, you often have your first calls and meetings long before the hotel would offer coffee or breakfast.

She even made a few phone calls to local salons trying to find me a late appointment.

When I asked what it was for after receiving the bill, they said it was for wifi, any outgoing calls, and coffee/tea provided in the morning.

Gave 4 vs. 5 stars since my room at least did not have enough plugs for my various devices including my work laptop and my WiFi connection didn't work even with a mobile hotspot.

2 times The hotel did not answer our calls to reception.

A few minutes later I realised to my horror that I had left my phone in the cab that dropped my off. .

but because of demand they had had to shift hours..I would suggest calling prior to booking to get current operating hours and what facilities can be used if you have children.

Upon arrival, after calling on October 28th and confirming my room reservation with Olivia who assured me that I had paid for and would be given a room with a City View, I arrived to find that I had been "Upgraded".

Hotel will not even acknowledge apparent theft or answer my calls or emails.

I called down to the front desk because I couldn’t figure out how to turn on the lights and she already knew my name before I said anything on the phone.

We call to see what's going on and learn they booked a wedding and never told their hotel guests?

A lack of attention to details in a hotel that calls itself a luxury destination.

It's almost impossible to get the hotel on the phone, even at a decent hour.

The working of tv and temperature control through your phone was very confusing.

I booked directly with them over the phone, the easiest booking I've ever done!!!!

Helpful, friendly, staff; relatively quiet room despite being in NYC.

Every time we walked in from the busy noisy street, we were met with a perfectly lit, calm, serene hotel that smelled amazing.

Room 818 (King Room) was suuuuper quiet all night got a great sleep every night.

Ofcourse the traffic voices at nights are everywhere in this big city :D

The staff is just the best and they are bringing the soul out for this hotel!

Our room was at the back of the building and was pretty quiet, not much noise from the street.

Our suite — back of hotel, off street side — was soooo quiet.

Clean and quiet , we stayed on the 12th floor which was quiet.

You are in New York so be prepared for 24/7 car horns and police sirens

The bed was comfortable and the noise level was low.

Choose the inner side on a higher floor for very quiet surroundings.

The actual hotel room is quiet and cozy and very comfortable; also is very modern and new.

The room was lovely; quiet, comfortable bed and shower and like the rest of the the hotel was full of style without feeling overwhelming as some of the larger NY hotels do.

You could literally feel the base thumping from our room.

We had already booked into the rooftop bar the following afternoon and it was so lovely that we asked reception to book us in the following evening, which they did:

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