I'm glad that nothing changed, it's still clean, comfortable beds, blackout curtains, towel heater and a Japanese toilet.

It had  blackout curtains and kingsize bed, the matress was very soft, easy to feel your partner moving at night.

There are little night lights under the night stands, real blackout curtains in the rooms, fabulous windows that insulate out all sound (and open a bit if you want fresh air), robes and slippers, and great pillows that are not the huge foam things in too may US hotels.

The one issue I had and complaint was WiFi it would bump me off daily and supposedly had a charge,

The hotel also persists in charging separately for slow wifi.

I had also realized I didn’t receive wifi information and, when I asked, they told me they charge for wifi.

but I can imagine for some people this might have made their stay very sour with a 4000usd blocked on their card.

But they do take an incidental charge of $75 per night.

Despite having pre paid for 2 rooms at quite a lot of money several thousand dollars we were asked for a card on check in and not told they were going to take security of $300 dollars per room which I did not authorise as it was an international money card not a credit card.

* The honor bar functions on sensors so if you move stuff around you may get charged.

However, the Kitano still charge $10 daily fee. 2.

Instead of understanding and indicating that the hotel would cancel my reservation since I was leaving to find another hotel, they REFUSED to cancel it, said I would be charged since I booked through an online system and they could not help me at all.

they are expensive especially the general one if jazz is playing - there is a cover charge which we thought pricey especially on a Saturday.

My only "beef" is that charging for wifi seems dated!

The room had more issues - a single bathrobe for a couple, a bathtub/shower (ancient) you had to climb into, wifi did not work in the room (refunded at checkout), no free water in room, and a mini bar at extortionate prices - do not touch anything or you will be charged.

Disappointed that Wifi is not free because there are now few hotels that charge.

Touch anything in the tiny fridge or snacks on the desk and you are billed immediately. Really?

I mean it's 2018 internet should be considered as basic needs just like eletricity and water and air-conditioner and most hotels used to charge that are providing it for free now.

The only negative is that there is a charge for WiFi in the rooms.

During our stay the staff left a small gift of chocolates, some complimentary water and a card signed by staff as a gesture for my mother.

Also, every little thing seemed to have a surcharge.

When did it become OK to charge £18 for two bottles of water from the room?

The view out our window was the Empire State Building and Grand Central Station was a few short blocks down the street.

The hotel is a 5 min walk to grand central station and easily accessible to NY on foot.

It is centrally located near Grand Central Station and it’s so easy to get to many of the NY City attractions from this location.

The hotel is an easy walk from the Grand Central Station.

You are super close to Grand Central Station and in a safe nice area.

The location was very convenient being a few blocks from Grand Central Station and within walking distance of Central Manhattan .

The hotel is located in a lovely neighborhood in Murray Park near consulates and Grand Central Station.

The location is conveniently close to Grand Central station
However, the hotel charging for wifi in the room as an additional fee is really petty.

The hotel is located in a safe, clean and convenient part of Park Avenue, within easy walking distances to grand central, iconic NYC spots, and literally dozens of fine dining as well as casual eating places.

Close to everything, 3 minutes from Grand Central Station, breakfast is substantial and well worth having it delivered to the room.

Kitano is only few blocks away from Grand Central, which probably comes handy for domestic travellers.

but the location is fantastic as it’s so near Grand Central.

The location is within easy walking distance of Grand Central and major sites in NYC.

Given the tranquility and great location near Grand Central, this would be a fantastic business hotel.

Excellent location within walking distance to subway lines and Grand Central.

Let's start with location, which is great: A short walk from Grand Central, which also puts it near much public transportation.

Excellent location easy walk to many things like Grand Central,Times Square,30 Rock.

Centrally located on tree lined Park Avenue two blocks from Grand Central terminal.

For my NYC trip, we chose to stay at The Kitano due to its location near to Grand Central Terminal (which is indeed true and thus a good location for stay).

The hotel is centrally located with many of New York's main sights within a 30 minute walk.

We have stayed at this location a few times.

On the plus side, the location is great and, by current horrendous standards, the room was perhaps one of the better values in the market.

The location is perfect, you are in the heart of NY

;)
The staff here was lovely, very accomodating - the location was so close to everything & on a lovely street.

On the plus side,  location was good and room was quiet

We stayed for a week from 28th December until 3rd jan .. our room was a kind superior in the 9th floor .. we  absolutely loved this hotel .. the room was very spacious .. amazing pressure in the shower .. lovely bath tub .. house keeping  do a fantastic job .. our room was serviced daily to perfection .. the hotel is in a wonderful location.. close to everything yet in a peaceful location .. very safe … staff are so friendly especially Bill on front door .. we.

This hotel has a great location, the rooms are comfortable

The hotel is centrally located, within walking distance of museums, restaurants, and theatres.

but the valet is great, and it’s a convenient location!

And, given that location, their prices are decent.

The Murray Hill neighborhood has plenty of good restaurants nearby.

Hotel is located in the Murray Hill area which is quiet and safe.

Good location on Park Avenue in Murray Hill section, four blocks below Grand Central.

Frequently stay in NYC and Murray HIll district for convenience, always looking to stay somewhere different.

It's 4 blocks south of Grand Central Terminal, so it's just far enough into Murray Hill to be away from the bustle

It's situated in a quiet part of Murray Hill on Park Avenue.

The Kitano hotel is situated in the Murray hill district which in my opinion is a perfectly located place.

Beautiful Japanese hotel  in Murray Hill.

It was a great location for us since we were close to Murray Hill visiting my son and Times Square, where we saw a show.

This hotel is situated in a safe and picturesque neighborhood near Murray Hill.

Only a few blocks to Grand Central, located in Murray Hill.

but the sound proofing in this Murray Hill hotel is excellent .

The ambiance is one of serenity even in the middle of bustling midtown Manhattan (although it is much more chill in the Murray Hill area than a few blocks off to the west in the Times Square area).

This tranquil, quiet hotel in Murray Hill provides a sanitary from the hustle and bustle of mid town.

The location is very good at park and 38th in the Murray Hill district 4 blocks from Grand Central.

Kitano is conveniently located in  Murray Hill district, a walking distance from the Grand Central and Morgan library.

The Kitano is in Murray Hill, a quiet residential neighborhood in Midtown.

Price for this boutique little hotel in an underpopulated, very upscale and quiet neighborhood in Murray Hill was excellent when we searched.

I like the area of Park avenue and Murray Hill.

I'm definitely looking forward to the reopening of the restaurant and jazz bar.

They were in a phased re-opening at the time of our visit, so the Japanese restaurant on-site, as well as the Jazz bar, were not operating,

Additionally, if you like jazz music you will really enjoy the bar at the basement floor.

There is a Japanese restaurant in the lobby which several people said was fantastic (we did not have time to try it) and a jazz club too.

Rooms were so quiet, didn’t hear all the noise, not too busy as well, shocking for NYC, and did I forget to mention, great jazz bar???

Sunday brunch was sumuptious and the jazz combo empressario Tony Middleton beckoned every guest with his characteristic New York jazz vocal style, whether from Japan, Europe, Latin America, or the Bronx.

Our room was directly above the Jazz Bar.

Great location, friendly staff, nice cafe with live jazz in the evenings.

Jazz at the Kitano offered a wonderful breakfast with staff seeing to your every need.

Wonderful sushi downstairs with live jazz music.

A nice buffet breakfast in the jazz room was included in the price.

The hotel has a jazz cafe which is very popular.

but worth it and the Jazz bar is friendly and fun.

The hotel does offer breakfast for a fee and at the rear of the very art deco lobby is the Jazz bar where food and drink are available in the evening.

A small room with wonderful food and great jazz.

The porters are only to keen to assist, and to top it off the room service, food and jazz club are great and very good value for money.

Breakfast in Jazz was plentiful and a great place to start the day.

There is also a nice jazz bar and a great Japanese restaurant on site.

Colorful jazz in their Lounge whispered its way into the lobby as well.

Breakfast was good as was the option of the Jazz sessions.

Beds were comfortable, no street noise from our 7th floor room, clean, 2 comfy chairs as well as a desk, robes, slippers, umbrellas, as well as a towel warmer nice products and bidet in bathroom.

We were on the 10th floor, the room was quiet and very comfortable.

Despite the fact that this is NYC city, the hotel rooms (we stayed in two) are amongst the quietest we’ve ever come across in any big cities in the world.

We stayed 20 nights and are very thankful for the "quiet" in this area.

We had a small suite facing Park Ave. Quiet, wonderfully clean, lots of perks (huge pillows, housecoats, slippers, full breakfast delivered to our room).

This is good and bad--- primarily good for people like me who are put off by noise in hotels.

First the positives - great loaction, lovely classy decor, very quiet, nice big rooms (our kids had the ESB view, we had the corner Park Avenue view which we thought was better).

On the good, let me say that their rooms are quite lovely, on the larger side for New York City and extremely quiet.

This is a lovely ,quiet hotel at 38th and Park in New York City.

It's a smaller hotel, which resulted in the place being mostly quiet - which is nice after a day exploring the city and you just want rest.

Rooms are quiet; you don’t get interruptions from inside or outside.

I have stayed before and was very happy with the room last time as they are so quiet.

but because “they updgraded me” to a room with hot water they said they did enough.

With room views of either Park Avenue or the Empire State Building, these are add bonuses.

Things got better when we found our room, which was very spacious and comfortably furnished.

but our room at about $450/night was nowhere near what I would consider a good value.

The rooms are very spacious by New York standards and elegant.

The staff overall were so kind and helpful.. Our room spacious, bed and linen excellent.

The attendant taking care of our room was so sweet and attentive.

For the price (which was lower than many other hotels nearby) we had a wonderfully comfortable bed, a very nice bathroom, and plenty of room.

Nice facility, and a great room especially for NY standards.

but tasteful decor to the clean rooms and  highly functional amenities, everything at the Kitano New York is perfect.

I had a view of Empire State Building from my room which was nice.

None of that rough, bleachy smell you can get in some hotels.

After a quick look at the smoking room decided to wait as I didn't like the smoking smell.

It smells like cigarettes from the corridor to the towels.

Was concerned about potential disturbance from smoking and noise,

We choose the king in a high floor even if it was in a theorically smoking floor : no odor in room or corridor.

I was unaware of the fact that this hotel was a smoking hotel - and so I said that I would need to stay elsewhere for health reasons.

You must request a non-smoking room on a non-smoking floor if you want to avoid it.

Unfortunately, the room still had a strong smell of smoke (room 1601), and so we moved the next morning to a smaller room on a non-smoking floor.

The room on the 3rd floor was musty and dank, in need up updating.

Room was small even for NYC and my boss's room smelled of mothballs.

I did notice the smell of cigarette smoke in the room and other areas of the hotel.

The final negative is the presence of smoking rooms which are mostly for Japanese clients.

Apparently the Kitano offers a number of rooms that are smoking rooms.

Only one issue was that it was a non smoking room

Could not smell smoke anywhere in the public areas of the hotel.

but the smell is so permeated on those floors that every room is affected.

There were doormen during the day hours to assist and greet you.

The staff were friendly, helpful and very informative.

All of the staff are so friendly and helpful.

(The receptionist who checked us out was also friendly and helpful!)

The staff was nice, and they did offer umbrella’s on a rainy day,

Can't say enough about the hotel and the helpful staff.

I grew up in Japantown in San Francisco and this hotel reminded me of the warmth and generosity of the Japanese culture.

Equally impressive are the friendliness and welcoming staff that one meets—from the front desk staff to the housekeepers, room service, bell captains, doorman and security, everyone just made my wife and me feel so incredibly comfortable and safe.

Lovely hotel, clean, staff are very friendly and helpful.

though mostly not very large, the service is good, the staff are always helpful and the prices are decent.

Again the staff showed no understanding and did not consider our request.

I liked that the cleaning lady actually came in every day to refresh towels and clean up, most hotels aren’t doing that anymore and you have to constantly go to the front desk for things.

The Kitano Hotel New York

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grand-central-terminal

murray-hill

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Best environment at the lobby bar and water tower.

Environment was excellent as well as the staff.

Very cool rooms and decor, great skyline views.

Would definitely recommend a meal here, especially if you can sit in one of the cozy banquettes.

Really comfortable and convenient stay in a hip and funky property.

The ambiance is perfect for being able to stay focused while working and have conversations and meetings without feeling like you're imposing on others.

Really enjoyed the food for breakfast and the atmosphere was also great.

Superb cocktails, vibe and customer service.

The hotel had incredible ambience and beautiful rooms.

The cocktails were great as well as the vibes, would recommend for anyone looking for a chill place to drink in Williamsburg.

We could not have asked for a better reception service and ambiance.

The ambiance was very nice, chill and a beautiful vibe.

David from the F&B team is lovely to deal with, rooms have an authentic Brooklyn vibe, in a great location.

Thank you for the good vibes and overall amazing hospitality, Alejandro!

Wonderful staff, comfortable & quirky rooms and a great vibe.

The hotel itself exudes a unique charm that is characteristic of Brooklyn.

From the moment I stepped into the hotel, the doorman greeted me with warm smiles, setting the tone for a delightful atmosphere.

The space was thoughtfully designed, with all the necessary amenities for a comfortable stay.

Cindy the bartender was nothing less than perfect, the young lady is so sweet and makes a delicious old fashioned, was a great night , highly recommend the hotel and to ask for Cindy!

I went on a Thursday mid-day and Jasmine the bartender really completed the vibe with all her local suggestions & great drinks!!!!

The room had some issues with it, which I've never had on property, including the 9 foot bathroom door falling off the hinge and needing to call someone to come up at 11:30pm to fix so it didn't break the shower glass, almost no amenities ready in the room including robes and slippers vs. my previous stays, and the hotel phone in the room didn't work.

The shower head was so high up that it had to be tilted backwards so as not to spray over the glass door.

- The door to the balcony did not lock. Yikes.

We contacted reception to repair sliding door to balcony, bathroom faucet was loose, there was no room around the sink area to place our toiletry bags.

The doors to the toilet room wouldn’t latch shut and just roll open.

Our room had cracked bathroom floor tiles, non-working bedside lamps, bathroom pocket doors that would not close, and a terrace door with a non-working electronic lock.

It’s hard to get some rest when there is base from EDM booming, noise of people yelling, doors being slammed, etc.

In this room the balcony door was broken and you could not lock it.

The phone charger port on the wall did not work and the door to the room did not fully close.

Not long after settling in I heard knocks on a door from service.

Our suitcase would take up the quarter of the room between the bed and bathroom door.

The safe door had no handle so I was just told I would have to prize it open with a pen.

although the door didn't shut fully causing water to leak onto the floor.

The open-layout shower without a door or curtain made for a very cold (heat escapes too easily to the high ceiling and right out the open doorway) and messy (water splashes EVERYWHERE) shower without any privacy (it really just needed one more row of frosted glass for the average-height person).

The sliding patio door did not lock, so they gave us what seemed to be a shower rod to put in it,

They closed the door and left without a word

When we arrived our room had a “room being serviced” sticker on the door and a welcome envelope with someone else’s name on it - not very reassuring when we are all hoping for enhanced cleaning due to covid 19.

- Hairs found in the shower
- USB outlets didn’t work
- Balcony door didn’t lock
- Curtains can’t be closed without moving a bunch of furniture
- Music from the roof is soooo loud until at least midnight.

In my room the  tv was broken, my room not cleaned,and bathroom door broken.

though is you have to open the door to the balcony (if you have a room w/balcony) so the fire alarm won’t go off because the shower has no door and is located in front of room by fire alarm.

Only downer here were the elevators slow or out of order.

but the elevator on event days is a bit chaotic .

Saturday we had a wedding to attend and waited 10 minutes for the elevator before finally walking down 7 flights of stairs in heels.

The hotel elevators are slow and too few.

Bad news is that the room and elevators seemed a little shopworn.

The elevators did not work my entire stay.

While there were signs to wear a mask and only have 4 people to an elevator, as well as hand sanitizer available, guests were not following this- and there isn't a way to enforce it.

Unfortunately, we were stuck in the elevator for close to 20 minutes and Aneta was the only person who sincerely apologized and made sure we were taken care of due to this unfortunate circumstance.

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