When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

The rooftop bar is fabulous, and the location is superb.

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

Every staff member demonstrated outstanding service, adding to the overall excellence of the stay.

The Knickerbocker Hotel with its location and exceptional staff service, especially the Asian tall manager, is highly recommended!

Great service very friendly and accommodating staff!!

The room servicing, and turn down service was super efficient, the front of house staff were happy to risk life and limb hailing taxis for us!

The breakfast service was so bad that my girlfriend joked about a chic-fil-a's service being better than this so called 5 star hotel.

I can't name them all, as I was there for two weeks of dinners and breakfasts, all of which were excellent and the service was so friendly and welcoming.

I recently enjoyed some delicious cocktails on the 4th floor at the Knick again, and let me tell you, the service is always amazing!

Great location, wonderful service - front desk, concierge, bell man.

Delicious snack and drinks, and the staff and the service were great.

Service & staff were very attentive, friendly, and professional.

They were so lovely, each time I approached that desk I was met with a warm smile and a wonderful customer service approach.

I travel a lot and have never had this level of service or quality of sleep in NYC!

Comfy, chic, great service, great location.

Bell men and concierge exceptional in their service.

Good location, large meeting room, food service for meeting was very good.

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

The Knickerbocker is perfectly located in Times Square.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

Bigger than expected for an NYC hotel room in times square for that price.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

The hotel is in an ideal location, right on Times Square.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

The Knickerbocker Hotel

price

creditcard

times-square

rooftop bar

modern

I had an amazing stay at the Standard for my 30th birthday.

I came here for my birthday and my check in alone made my whole experience worth it at the standard.

Thank you to Mandy for her efforts to make this birthday gift an extra special.

Wife birthday they up grade the room when we got there early check in view from room was fantastic.

Decided to do a staycation for my birthday !

Truly enjoyed every moment of the stay here and it was the perfect selection for a birthday!

The staff was wonderful and upgraded to a suite for my birthday.

It was my birthday and I had a present delivered and they never told me about it.

I took my husband to the city for his Birthday and this Hotel was so AMAZING, very clean, spacious and the views were breathtaking.

I had an amazing staycation here for my birthday.

I stayed at the The Standard, High Line for my birthday this year, and it was the most incredible stay.

Stayed for a friend's birthday, and it was an amazing experience!

I spent my birthday at the Standard Grill this year and had the best time!

Arriving to NYC to celebrate my dear friend's birthday excited to spend some time together.

Came to The Standard, High Line to celebrate my wife's birthday and Amahl and team went above and beyond to make our stay extra special.

Had an great time celebrating my birthday, delicious food and drinks, cozy and luxurious design and top notch service.

Last weekend I stayed at this gorgeous hotel for my 30th birthday!

We visited NY for my birthday and decided to stay at the Standard as we like the area and wanted to go to the rooftop bar LeBain.

We came here to celebrate my 60th birthday and the standard did not disappoint!

Additionally, it would’ve been nice to have a little something (even a verbal “happy birthday”) for my birthday

Great location in Meatpacking District close to the High Line and Whitney Museum.

Excellent service, early check in  and late check out, no fee for pet, and perfectly located in Meatpacking District for anything you may need not to mention amazing views with floor to ceiling windows from just about any room.

The hotel is perfectly situated in the meatpacking district, with easy access to the Hudson River Parkway and tons of good food around.

If you’re ever in the meatpacking district make sure you stay there & meet him.

We so enjoyed the hotel vibe and meatpacking district we came a second time with our 3 children.

The location in the Meatpacking District and on the water can not be beat.

Great hotel in the centre of the meatpacking district, comfortable and convenient.

We enjoyed the whole vibe of Meatpacking District.

The location couldn’t be better for exploring both the beautiful Meatpacking district, and also connections to travel uptown.

In the heart of the meatpacking district with amazing shops, restaurants, bars steps away.

Whether staying at the Standard while on business or making it the center of my plans for an indulgent holiday in the Meatpacking District, this hotel ROCKS… literally and figuratively — and the staff always makes ME feel like a Rock Star!!

Highly recommend for the downtown NY experience of the Meatpacking district / West village vibe I’ve stayed at Standards in LA & FL & would return again.

Location is ideal, in Meatpacking district with Chelsea and West Village nearby, loads of food options blocks away, and is right by High Line Park and across Little Island (my new favorite park).

The location is also great if you're interested in taking a walk along the river or through the Meatpacking District, Chelsea, or West Village.

Well located in the meatpacking district with lots of food choices and shopping options .

Great location in meatpacking district with perfect location by Chelsea market, high line and Hudson yards.

The location is right in the middle of Meatpacking District, one of the best neighborhoods in downtown Manhattan.

Big fan of the entire hotel and it's location in the meatpacking district was perfect.

You will pay the same price in other hotels of manhattan and get a very poor experience, rude staff and a tiny room.

For the price of this hotel, I expected someone to slightly care since it was a matter of my health (something I do not have control over).

Totally illogical interior design and severely overpriced for the quality of the experience.

There are no slippers in the room (I just stayed at two comparable level hotels, in Boston and Amsterdam, that cost less

If you want a nice room with a view (as advertised) and pay the premium price then do not stay here.

Rooms small and a bit pricey; had a nice view of the Hudson River and Little Island.

In the end, I thought it was very expensive for what it offers.

The Hotel is grossly overpriced for what they deliver.

This hotel costs way too much money for this to be how business is conducted.

The room felt DIRTY and the whole experience was upstaged by the RIDICULOUS FEES.

I found out later when I checked my credit card, that the rate for a two night stay was significantly higher than the rate for a three night stay.

But considering an omelette alone cost $16 we ended up spending over $30 of our own money anyway with tip.

Wouldn’t feel so bad about paying the so-called resort fee if the basics worked and I didn’t have to log my phone in every day.

However, the designers were too busy being cool, and didn't pay attention to basics of the hotel business.

The Hotel is a bit expensive..but I is trendy.

The subsequently offered to refund my resort fee of $30 and send up ear plugs as compensation.

But for the price I paid for the room, it was very upsetting.

It costs $26 to get a cup of coffee in the morning.

I could not understand that such a Beautiful popular  Hotel ( and expensive !

At night, if the window is open it is NOISY

Than the negatives which are quite a lot: they put us in a sub-par room (516), smaller than all other rooms in its class, with noisy water pipes making noises.

My friends who paid less than I ddi for the same type of room got a better room with snack and with a shower in addition to the bed while I used Hotel Engine and stil managed to pay more for the same room type and got no snacks.

Friday night we could hear the nightclub on the 18th floor.

though we were down on the 4th floor this club's music from somewhere 18th floor or higher was very loud and blasted until 3 AM.

in our room we could hear the music from the rooftop club,

There is a club at the rooftop and the music goes loud until late hours, being possible to hear loudly from the room.

unbearable noise from rooftop party till 2 am  bathtub stopper leaking.

We had no issues with the sound from the club being on 16th floor.

though it was right by the elevators, I was barely bothered by the noise or any neighboring sounds—impressive!

The noise during the night is only one of the aspects.

On the down side, walls are noticeably thin and you will hear your neighbors and anyone in the hallway.

but it doesn't quite make up for the fact that the rooms are worn out (we had a maintenance man come to our room twice to fix things), they are noisy (not just the street noise but the pipes in the rooms!

You can also hear the plumbing singing next door at random times.

I hear there is a rooftop disco I will be visiting next time!

cant make them dark enough and you hear everything, from the noise and music on the street to the water pipes of the next room to the conversation on the isle.

but the noise the toilet/pipes did when flushing the toilet was beyond reason, it would wake us up during the night.

Would highly recommend for great customer service.

quick and easy check in, kind and attentive service, breathtaking view from the room.

Exceptional service in the hotel and in the restaurants.

The Standard was an absolute dream and gave me the best service I could’ve hoped for.

I was very impressed by the staffs professionalism and customer service.

Amazing service and accommodations from the front desk team: Gabriel, Savannah, Annika, Johnny, Cole, Stassie, and Javon - for a complicated stay for a large group with many special requests :) thank you so much for all your help ❤️

My server Annelise was a literal dream, her service is better than most you get in NYC.

I am giving the lower review for the customer service we received.

great room, great view, great service everywhere in hotel, food excellent.

The level of customer service provided by Stassi was excellent and made us feel really welcome from the get go.

This place is well located, we loved and enjoyed every second we stayed here definitely we will comeback loved the rooftop we loved the service and our accomodations.

Her exceptional service truly made our experience memorable.

Annika and Johnny at the front desk were exceptionally helpful with great customer service.

The room was everything we needed and the service very efficient

For me, the quality of service can make or break a travel experience and the entire staff @ The Standard Highline was top notch!

Absolutely impeccable, service and wonderful food.

Upon arriving at the hotel, I expected a warm welcome and efficient service.

Customer service outstanding as well as the drinks and food are exquisite  .

From the minute we arrived the reception and service was exceptional.

My family felt connected to the personable experience given by the team at The Standard.

One of our most outstanding Thanksgiving meals that we have experienced!

I am pleased to see that despite the size of the hotel, the Standard  is still able to provide a personalised experience to customers.

i would take anyone who visited the city here for a nice experience

Elevators are an experience with the multimedia experience.

The first time, we had such a special experience that we vowed to return.

I had the absolute best experience at the Standard High Line.

Dec, 8, 2023

Dec, 4, 2023

Dec, 1, 2023

Nov, 20, 2023

Dec, 4, 2023

Nov, 25, 2023

Dec, 3, 2023

Nov, 28, 2023

Nov, 18, 2023

Nov, 5, 2023

Dec, 9, 2023

Nov, 26, 2023

Dec, 3, 2023

Nov, 23, 2023

Dec, 10, 2023

Dec, 5, 2023

Dec, 7, 2023

Dec, 1, 2023

Dec, 9, 2023

Dec, 8, 2023