When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

The rooftop bar is fabulous, and the location is superb.

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

Every staff member demonstrated outstanding service, adding to the overall excellence of the stay.

The Knickerbocker Hotel with its location and exceptional staff service, especially the Asian tall manager, is highly recommended!

Great service very friendly and accommodating staff!!

The room servicing, and turn down service was super efficient, the front of house staff were happy to risk life and limb hailing taxis for us!

The breakfast service was so bad that my girlfriend joked about a chic-fil-a's service being better than this so called 5 star hotel.

I can't name them all, as I was there for two weeks of dinners and breakfasts, all of which were excellent and the service was so friendly and welcoming.

I recently enjoyed some delicious cocktails on the 4th floor at the Knick again, and let me tell you, the service is always amazing!

Great location, wonderful service - front desk, concierge, bell man.

Delicious snack and drinks, and the staff and the service were great.

Service & staff were very attentive, friendly, and professional.

They were so lovely, each time I approached that desk I was met with a warm smile and a wonderful customer service approach.

I travel a lot and have never had this level of service or quality of sleep in NYC!

Comfy, chic, great service, great location.

Bell men and concierge exceptional in their service.

Good location, large meeting room, food service for meeting was very good.

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

The Knickerbocker is perfectly located in Times Square.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

Bigger than expected for an NYC hotel room in times square for that price.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

The hotel is in an ideal location, right on Times Square.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

The Knickerbocker Hotel

price

creditcard

times-square

rooftop bar

modern

The location is splendid; across the street is St Patrick's Cathedral and the window dressings of Saks Fifth Ave. [It's a short walk to Rockefeller Center or Central Park] But what sets the Lotte apart from other hotels is the staff; friendly , gracious and helpful, especially Rebecca Villasenor.

It’s about 10 blocks south of Central Park.

We walked to Bryant Park, Central Park, Grand Central, Times Square and Rockefeller Center as well as easy cabs and subway access throughout the city.

The location is also really good for shopping with Radio City, the Rockefeller Centre and Central Park close by.

This is a really nice hotel and close to all the big attractions in NYC a few minutes walk from Times Square,  Central Park and very close to the rockafella centre and FAO Schwarz.

The hotel itself is perfectly situated in midtown in close proximity to shopping, restaurants,  art galleries, businesses and Central Park.

The hotels location is perfect, its next to St Patricks Cathedral, walking distance to Times Square and Central Park.

The location of this hotel is perfect for shopping, great dining and simply for strolling along Madison and 5th Avenues as well as within close proximity to Central Park.

It’s a nine hotel in a very good location , very convenient for 5th avenue, Central Park, Times Square, Madison Avenue.

The hotel is in a great location within walking distance to Rockefeller Center, 5th Avenue shopping and Central Park.

Diego, our stellar concierge, found us a beautiful dinner location overlooking Central Park which made it extra special.

The hotel is ideally located so close to Rockerfella Centre, 5th Avenue, Times Square, Central Park.

Walking distance to Times Square and Central Park.

I travel for business and the central mid-town location is so convenient to Central Park, Time Square, and so many other places in Manhattan.

Walking location for theaters,Central Park,and restaurants.

It is an easy walk to Central Station, Times Square, Central Park, and Broadway, yet the area feels just a bit quieter, and we loved getting out early in the morning to wander outdoors around the Rockefeller complex before the crowds came in.

Special thanks to Isabella for helping us cater a superb picnic meal in Central Park, which our family will not soon forget, and to Clara for making us and I daresay all guests who visit the lobby feel special.

5th avenue and central park so close.Also we got on and off the subway at grand Central Station which is close and such a lovely start and end to some of our days out. Times square is also close

Pros
- rooms are very large and clean
- good location, walking distance to loads of sights (Rockerfeller, Central Park, Grand Central Station, Times Square, 5th Ave, etc)
- Maurice - ask for the secret Gossip Girl tour - not just our highlight of the hotel

Central to Broadway, Museums, Central Park and Shopping.

However, rather than having our bags in our room upon our return, we had to go through an additional check in process for keys and then take a blue card to the bellmen station.

I wouldn't be writing this if the Palace was billed as a 3* hotel.

Don't be fooled this hotel is not worth what they charge for it.

The rooms in the hotel no longer have a minibar, do not have a coffee maker or similar and the hotel charges for interntet (more than US$15 a day).

Bed linens were often messy and crumpled despite asking for linens to be changed by putting the card on the bed.

although isn't a huge amount we were frustrated this was something being charged when just about every shop / restaurant / hotel now days offer free Wi-Fi.

We had a very long day after missing a connection at JFK and had just been charged an exorbitant fee for the ride to the hotel.

No more basics (ie turn down service, change of towels etc) and went to the bar for a drink after the theatre. Definitely some companionship business transactions occurring at bar (yes you can assume!)

Unfortunately now they run an overpriced broke hotel, if you want something from the minibar a 35 dollar additional re stock charge.

but this is no longer a 5 star property and shouldn't be billed as such.

The only quirk was there are no charging ports for iphone.

To their credit they left two complimentary bottles of water in the room at all times.

Also WIFI was being charged at 15usd per day extra. 3.)

We booked a car to pick us up from the airport, quoted €326 and on check out charged us €407 with no explanation and a flippant response from concierge.

Another thing that we expect was a kettle in the room with coffee/tea making facilities,  When we queried this we were told to order from room service (at a charge).

The hotel is old, it’s in need of a makeover asap for the prices that they are charging, no space at the bar, we where told to find something of the venue, the room service was awful, there is no minibar in the room and if you find one double check it’s clean!the views are one of the best!

but there are better options with much better customer service if you are booking with Amex FHR.

Outlet on lamp (to charge phone) does not work (and no USB).

Wasn’t advised there was a charge for the internet use, 5 star hotel should give guests free internet and at 15.99$ a day that’s a rip off !

but highlight of entire NY stay!! - umbrellas/ adapter/ coffee shop

Cons
- no USB charging points (in 2022!)

but it highlighted the size of the room rather than its utility or design touches
•	The TV was so old it didn’t have Bluetooth and there was no other way to play music (not even a bedside alarm clock)
•	There was one USB socket in the entire room
•	The minibar had been removed and boarded shut
•	There was no turn-down service or bottled water
•	There were no in-room tea or coffee making facilities
•	The bathroom was a three-piece – i.e.

I am writing this from my room as the bar doesn't open until 5pm and the foyer is full (and hot as an oven).

However, for some reason every day they would remove the coffee cups and the sugar service, and we had to call down to get it replaced.

But given it’s a 5 star hotel there are a couple of negatives - there is no minibar or coffee maker in the room (although randomly there is a space seemingly made for a fridge).

The thermostat was temperamental and the lights system was weird and dated and there was no fridge or mini bar.

but ours did not include a refrigerator or a mini-bar, was extremely difficult to regulate AC in, and was dated.

Had an empty refrigerator in the corner no minibar and no coffee.

Furthermore, a coffee maker and refrigerator weren't in the room and we had to request them.

The fridge in our room was not only turned off,

Most places I've stayed don't even have a shower chair to say the least a fridge for medical use.

If you’re a red wine drinker, the choices are terrible at $26 and up for a 5 oz pour.

Had to get dressed & go down 27 stories to buy a cup and head back up before my early conference call, and again later in the day while working in the room.

No minibar service without additional stocking cost.

The minibar is completely empty which means if I want sparkling water or soda I have to rely on room service.

Our room had noisy air conditioning, a locked fridge, random days we got water and the first day the bath water was brown.

The only thing I was missing was a coffee maker in our room.

As others have noted there is no coffee maker so I brought my own although there is a cafe in the lobby,

The criminal
We pre paid our reservation and they took the money again at check in (with no receipt) and then again multiple times at check out (again no receipt) .

However, given that it is one of the most expensive hotels in the city, it has to be live up to that level of quality and it doesn't meet the mark.

New York is a very expensive city and the expectation of a 20 per cent tip everywhere is systemic.

but not what I would expect for this price point.

Let’s be clear, I’m not a tourist and so I am rooted in the reality that I live in one of the most expensive cities.

but over priced and - as a resident French person - the idea of paying $6.5 for a croissant in the lobby bakery is ridiculous.

Additionally, the lack of a coffee machine forced us to venture downstairs for our morning caffeine fix, which turned out to be an expensive endeavor.

This October we are returning back to NYC and unfortunately this hotel amazing as it is, is not out of our price range (£1000) more than the mid range hotel we have now booked, nothing the hotel has done wrong its just that for a second visit (something we had not planned on doing) I couldn't justify the expense, that said I certainly know where to go for a cocktail!! !

For 2 drinks and 2 dinners, took about 3hrs, heavy price tag, horrible food.

I guess I was just expecting a little more for the price.

This hotel is comparatively over expensive (hence 4 not 5 star review).

Just very expensive and some of the clientele was obnoxiously loud,

The price per room (weekdays) - and various hotel services - are not worth the expense; $49 for eggs and bacon!!!!

but not included in room rate and generally fairly high prices for relatively small dishes, not sure I'd recommend having breakfast there.

FINALLY 2022 was to be our year, we rebooked again, however the price for the hotel had increased substantially,

The view from our room was amazing with the cathedral and other buildings.

Our room had a great view looking down East 50th street.

Wonderful hotel with amazing room view of St Patrick’s Cathedral.

Our room, a cathedral room view with king bed, was very pleasing and comfortable.

I did so and Noah had arranged a different room with the most amazing view of any room I've had in any hotel.

I stayed for four nights and took a room overlooking St. Patrick’s Cathedral.

Positives first - We had a cathedral view room which was great, 4 of us (2 adults, 10 and 16 year old) sharing 2  comfortable double beds

Rooms overlooking the Cathedral definitely worth booking and the location in general is fantastic.

Needless to say the room and the view were absolutelly stunning.

We had a cathedral view room which had an incredible view.

but location is great, the cathedral view rooms have a beautiful view and although the built in minibar fridge is locked, they will bring you an oversized mini fridge and water bottles.

I was on a high floor (32) hence had a great view from my room.

The property is beautiful from reception to the wonderful view from our room.

The view from this room, on the 45 floor, was also very good overlooking St Patrick’s Cathedral and the Christmas tree at the Rockefeller Centre.

The staff was very friendly and the room had a great view of St. Patrick's Cathedral and midtown.

The rooms are nice and the cathedral room view will knock your socks off.

The views from the rooms are spectacular and I was pleased with all the Covid precautions….I felt very safe having my family here.

Excellent location, friendly efficient staff, clean, nicely appointed rooms, good amenities, great views from the room.

From the bell service staff to housekeeping to the wonderful Rebecca, every part of our stay was beyond amazing.

Superb rooms and service, great value and  great location, tower suites were the largest suites I’ve ever seen in a hotel anywhere let alone NYC.

The rooms were lovely, the service was so special in every way.

They consistently deliver customer service excellence.

I can also say that we did not experience any of the top notch customer service that everyone else seems to boast about.

Thank you Miles and Paul truly for always providing world class service and for taking the best care of us, your hospitality is so appreciated and truly the very best.

My family and I have stayed at the Palace for years and we keep coming back for one reason – the service.

The hotel staff were very helpful and polite throughout providing excellent service whilst not overcharging customers.

It’s customer service like that, that will ensure we stay there again.

The service was exceptional-management really cared about making our stay special.

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