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(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

1933 reviews

Trip advisor
service
time-square
rooftop bar
subway

09/28/2021

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Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

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Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

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Cloud rooftop bar.

08/23/2021

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The rooftop bar is amazing.

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06/01/2021

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Not really sure what the extra charges were for (residence fee),

11/15/2020

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but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

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Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

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We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

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When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

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09/28/2021

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Great hotel in a great location, very nice breakfast with friendly service from Gania , and Ronaldo.

09/28/2021

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Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Terrific service by Paola, Lydia, and Sabel.

09/19/2021

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I took my mother to New York City and stayed in the Knickerbocker for her 92nd birthday and we could not have gotten better service or more personalized attention than we did from Perla and Paola….

09/17/2021

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Great service.

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09/27/2021

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The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

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He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

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Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

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The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

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Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

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09/28/2021

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Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

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The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

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It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

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Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

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but pretty standard as Times Square hotels go.

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08/16/2021

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We got an expensive suite hoping for something really special.

06/08/2021

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You still have to pay for the parking lot.

06/01/2021

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Not really sure what the extra charges were for (residence fee),

04/11/2021

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but not all hotels charge them.

04/01/2021

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It's expensive

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455 Madison Avenue, New York City, NY 10022-6845

Lotte New York Palace

4.5

1478 reviews

Trip advisor
service
central-park
manhattan
room view

09/30/2021

-

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

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For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

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We will definitely stay here on our next trip to Manhattan.

06/11/2020

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The room was huge & great views of Manhattan!

02/26/2020

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The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

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08/23/2021

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Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

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The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

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No one offer a discount t it free night,s credit.

02/14/2020

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I’m also disappointed in Amex.

02/08/2020

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I went there with a group of 8 and was charged $570, ie $70 per person on average.

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09/07/2020

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Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

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Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

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They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

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I have never encounter charging for WiFi in recent years.

12/30/2019

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The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

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08/23/2021

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Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

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Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

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Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

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I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

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I had to call twice to Housekeeping to report the problem.

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09/30/2021

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Excellent service, amazing view at the heart of Manhattan.

09/30/2021

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The only place I know where safety, elegance, class and service are without question..But this latest experience exceeded all possible expectations with the assistance form a marvelous Concierge by the name of Ani. .

09/29/2021

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Great service

09/12/2021

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but it was truly the personal and attentive service of the impeccable staff that stood out.

09/07/2021

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Service was impressive.

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08/27/2021

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Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

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The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

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Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

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We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

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The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

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08/07/2021

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The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

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Great location, great room and great view.

02/14/2020

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Views from room were unreal and hard to get better anywhere.

02/13/2020

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The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

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Our cathedral view room was outstanding.

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09/07/2021

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N/A

08/23/2021

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I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

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As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

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We also expected to be less expensive to attract people to come.

08/17/2020

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I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

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(212) 581-3300

790 7th Avenue, New York City, NY 10019-6204

The Manhattan at Times Square Hotel

3.5

3111 reviews

Trip advisor
service
central-park
time-square proximity
friendly

05/31/2020

-

The older man on reception in particular was the rudest, grumpiest and most unhelpful person I have ever experienced in customer service!

03/17/2020

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Thanks again to Kiat for his incredible service!!!! !

03/01/2020

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Service was not bad

02/25/2020

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The best part of the hotel is the top notch customer service!

02/03/2020

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No one at reception welcomed us or commented on how wet we were, if we’d had a good flight etc - no customer service at all.

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09/30/2021

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Manhattan at Times Square is within walking distance to Times Square, plenty of restaurants and lots of shopping!

06/14/2021

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However, if you want something close to Times Square and affordable and just need a bed to sleep, this is where you want to go.

04/15/2020

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The location of this hotel was great, walking distance to Times Square and the subway.

03/10/2020

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Easy walking distance from Times Square and Central Park, as well as Broadway.

03/07/2020

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The location of the hotel is great a few minutes walk from Time Square and right near 5th Ave for shopping and has everything around which tourist needs.

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10/01/2021

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Black sticky goo at the bottom of the bathtub, clogged pipes, noisy toilet flush, moldy ceiling.

09/15/2021

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There was a full booger complete with nose hair on the side of the bathroom counter. Blood (?)

09/13/2021

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The mold was not only in the bathroom,

08/31/2021

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Room smelled like a zoo, bed frame all ripped up, floor was not mopped after last guest, iron barely worked, room was hot, A/C was not cooling the room, had to take an icy cold shower to regulate my body temperature before going to sleep.

08/31/2021

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Phones don’t work, so I used my cell phone Request for shampoo from front desk went undone.

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09/09/2021

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The lobby had no AC, my floor had dirty rugs, when I got to my room the AC and phone didn't work and smelled like weed.

06/13/2021

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The furnishings are OLD!

06/10/2021

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Some of the hallways had carpet that was in extreme need of replacement, the room had scuff Mark's on the walls, yellowing wallpaper, and damaged lamps.

06/01/2021

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The halls ways are dirty and dingy , looks like someone abandoned the hotels years ago.

05/13/2021

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The hallway rugs were so worn out and dirty that they were bulging from the center.

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09/13/2021

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We did request to change rooms, only to find that room on the 14th floor was actually worse.

09/13/2021

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Also, the room smelled a bit like old cigarettes,

09/12/2021

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When we arrive the front desk lady says they don’t have rooms.

09/10/2021

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Some rooms have working A/C, some don't.

09/09/2021

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Some of the guess look like the are living in a shelter, proof there is a mailbox on the wall behind the front desk The room is smaller that what it looks like in the photos the view is spooky and dark I saw nothing

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09/30/2021

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All the staff there were super friendly!

05/31/2020

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but a lot can be forgiven if you have a team of friendly staff.

03/17/2020

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The reception staff and little shop staff were always very friendly and helpful.

03/16/2020

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clean towels, soap, body wash, shampoo and staff were friendly.

03/10/2020

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but on the whole staff were very friendly and helpful especially Josie, John and Jack.

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07/02/2020

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A few blocks from Central Park, 5th Avenue, and the upgraded room are fancy.

03/20/2020

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Broadway Theatres are a very short walk, Central Park a short walk away and surrounded by bars and restaurants.

03/10/2020

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Easy walking distance from Times Square and Central Park, as well as Broadway.

02/03/2020

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Only good thing is the location, close to Time Square and Central Park.

01/19/2020

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The only good thing is the location, close to central park and times square which is great!

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09/15/2021

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There was a full booger complete with nose hair on the side of the bathroom counter. Blood (?)

09/13/2021

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The mold was not only in the bathroom,

09/13/2021

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Also, the room smelled a bit like old cigarettes,

09/09/2021

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N/A

09/09/2021

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The lobby had no AC, my floor had dirty rugs, when I got to my room the AC and phone didn't work and smelled like weed.

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(212) 563-1800

371 Seventh Avenue, New York City, NY 10001-3984

Stewart Hotel

4.3

1339 reviews

Trip advisor
service
manhattan
penn-station proximity
subway

02/05/2020

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My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

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Super close to Penn Station, Madison Square Garden.

01/19/2020

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We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

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close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

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The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

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09/14/2021

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However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

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Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

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We could not even take a proper shower in it.

09/03/2021

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One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

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09/20/2021

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I have another trip planned for the end of the year with a bunch of friends and I am DEFINITELY going to stay at the Stewart Hotel just because the customer service Danielle and Andrew provided me was the best I’ve ever experienced!

08/08/2021

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Friendly service.

08/03/2021

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Totality recommended to anny one hoo wants to have a good experience in the hotel Stewart hotel the service is high quality good experience in the lobby in the room the clean of all the place I'm very happy

06/13/2021

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Great Staff Excellent Customer Service

05/26/2021

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Incredible customer service!

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03/29/2020

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Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

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Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

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The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

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Very close to Times Square, the Madison garden & subways.

02/04/2020

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Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

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08/20/2021

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That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

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Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

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I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

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The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

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I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

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09/06/2021

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AC was broken.

09/03/2021

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The AC did not work.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

08/20/2021

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The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

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BUT the most important problem I had was the AC.

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09/24/2021

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I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

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The location of the hotel is in a busy part of Manhattan.

04/24/2021

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Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

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The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

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Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

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455 Madison Avenue at 50th Street, New York City, NY 10022-6845

The Towers at Lotte New York Palace

4.8

693 reviews

Trip advisor
service
champagne
corner suite
staying experience

07/28/2021

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We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

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As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

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Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

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My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

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Champagne upon arrival for the Towers!!!!

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07/25/2021

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but they really need to expedite the elevator situation.

12/28/2019

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My one caveat is the elevator situation.

12/26/2019

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Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

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We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

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08/26/2021

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She took care of every detail so our experience was amazing.

08/22/2021

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He makes the tour a one in a lifetime experience!!

08/05/2021

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Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

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Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

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Our guests were also thrilled with their experience at the hotel.

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04/14/2021

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They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

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I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

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N/A

01/01/2020

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Booked a tower corner suite.

12/25/2019

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The corner suites are very spacious and the way the hotel is decorated is magical.

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12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

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The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

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Only drawback is somewhat slow elevator service,

08/04/2019

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Room service is pretty slow and super overpriced,

07/02/2019

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Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

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08/29/2021

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The service is beyond exceptional.

08/24/2021

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One person who was EXCEPTIONAL with his service he provided to us was Maurice.

08/21/2021

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World class service consistently and their entire team goes above and beyond to make you feel welcomed and right at home.

08/19/2021

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Very good service right away, help is everywhere not to mention friendly.

08/05/2021

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We appreciate his service, positive attitude and most important his sincere spirit of giving.

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848 Washington Street, New York City, NY 10014-1308

The Standard, High Line

4.5

871 reviews

Trip advisor
service
meatpacking-district
city view
birthday celebration

07/22/2021

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And the rooms are expensive and small -- even for NYC.

07/13/2021

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stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

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Not worth it for the price with such poor service.

06/21/2021

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Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

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They charge you an activity fee of $30 a person.

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03/21/2021

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Met the Mayor of Meatpacking District Roberto.

11/21/2020

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The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

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As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

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The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

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Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

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07/15/2021

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Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

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It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

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We were treated like princesses for my friends 26th birthday.

06/18/2021

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We went for my boyfriend’s birthday as a staycation .

05/17/2021

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Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

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05/20/2021

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The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

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It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

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The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

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The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

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Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

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08/23/2021

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Cafe service was so so.

08/09/2021

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Outstanding customer service, amazing rooms with glorious huge bath tubs & a view of the Hudson with terrific room service & food!

08/02/2021

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Dissatisfied with the hotel service at the restaurants.

07/19/2021

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The coolest hotel with amazing views and service.

07/07/2021

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Service was top notch.

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09/08/2021

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Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

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The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

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Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

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For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

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4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

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(855) 605-0316

1335 Avenue of the Americas, New York City, NY 10019-6078

New York Hilton Midtown

4.1

1717 reviews

Trip advisor
service
time-square
executive lounge
central-park proximity

08/06/2021

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They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

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But if you may also choose to pay 50$ for breakfast..

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

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The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

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Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

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08/12/2020

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Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/12/2020

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The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

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It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

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Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

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03/30/2020

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This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

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Shower did not drain, so we showered in inches of dirty water.

03/10/2020

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Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

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This morning I found a giant cockroach in the bathroom.

03/02/2020

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bathroom sink space non exsistant.

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03/19/2020

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Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/01/2020

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Close to Central Park and Times Square

02/13/2020

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I have really enjoyed the proximity of Central Park.

01/03/2020

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Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

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03/30/2020

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This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

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Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

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but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

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Executive lounge was accepted

01/07/2020

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Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

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08/06/2021

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If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

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We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

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His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

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Their billing department is unreachable.

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06/04/2021

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The hotel has a fabulous location and great services.

07/27/2020

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Everything else (cleanliness, service, speed of response to requests) is excellent and I highly recommend it as a choice of hotels in Menhent.

03/31/2020

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Good lobby, Good Service, Very Clean, Disappointed for not having a restaurant.

03/30/2020

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This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/29/2020

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One major thing to be mindful of - when I stayed I could not place an herb and kitchen room service order for the next morning for breakfast in the same way I could at most full service hotels.

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45 West 38th Street, New York City, NY 10018-5501

Archer Hotel New York

4.7

938 reviews

Trip advisor
service
rooftop bar
manhattan
touch

09/06/2021

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Upon arrival to NYC the hotel I booked was actually closed down for renovations, talk about frustration.

05/24/2021

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Because of COVID, I was disappointed that the downstairs lobby bar/restaurant, room service, and daily housekeeping were all closed;

05/10/2021

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but due to covid the restaurants were closed.

05/03/2021

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A++++ Although due to COVID the restaurants and bars were closed, the staff had information ready for guests so we could make informed decisions as to where to eat.

04/21/2021

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Unfortunately the restaurant/bar were closed,

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09/27/2021

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Lovely boutique hotel with excellent service and attention to detail.

09/06/2021

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I loved everything about the hotel, the staff, amenities, service, location.

08/30/2021

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He knew me by name and took every opportunity to provide the best service I’ve ever had at ANY hospitality establishment!!

07/26/2021

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He has made this birthday trip 10 times better with his customer service.

07/26/2021

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His customer service level was TOP NOTCH!

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09/18/2021

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Location is excellent as it is centrally located in Manhattan.

09/13/2021

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Probably the best we've stayed at in Manhattan.

08/23/2021

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This hotel is in a great location for exploring Manhattan.

07/19/2021

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She graduated from Manhattan College and is a “city girl” through and through.

01/18/2021

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I spent weeks scouring reviews and prices for great Manhattan hotels and I am so glad I chose Archer.

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08/10/2021

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The rooms are stylish with thoughtful touches (e.g., local reading material) and the beds allow for luggage to be stored underneath.

05/24/2021

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I also appreciated they had a little fridge I could store drinks in, and the welcome note with candy was a nice touch.

10/13/2020

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The room was beautiful, clean and cozy and the amenities like the slippers, robes, toiletries and especially the turn down treats every night made our stay so fun and were such lovely touches!

09/06/2020

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But what made our stay ultimately so special were the finishing touches.

05/19/2020

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They did not slack off on anything, including the interesting, clever touches that add to the cool vibe of the place.

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05/08/2021

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I then picked up my bag, had a cold drink in the hotel lobby, and returned to the LIRR to zip home.

12/08/2019

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The breakfast is very limited (no cold meats, no vegetables, no tea and so on).

12/08/2019

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No bread , no vegetables , no cold meat, no scale , no change of offer in a week This hotel is just a shame for nyc .

12/04/2019

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Again - cold and steak was under done.

10/23/2019

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Cold continental breakfast is very limited,

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09/27/2021

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Enjoyed cocktails and light supper at the Spyglass Rooftop Bar.

09/12/2021

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The Spyglass Rooftop Bar was also nice,

09/07/2021

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Walking distance to places like Times Square, Whole Foods, Rockefeller Center, great rooftop bars like Spyglass and the Refinery.

09/06/2021

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My husband and I met at the Spyglass rooftop bar at Archer Hotel NY 6 years ago, which we told the staff upon booking our stay for our wedding night.

08/30/2021

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Spyglass Rooftop Bar had breathtaking views, even our room had a view of the Empire State Building!

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09/27/2021

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Rooms are small (intimate)

07/27/2021

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The rooms were small

06/23/2021

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Overall, the rooms are small

05/24/2021

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While the rooms are small (I booked a King room, and the bed nearly touched both sides of the room), that isn't unexpected for NYC.

04/25/2021

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The rooms were indeed small

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(646) 664-0310

63 West 38th Street, New York City, NY 10018-3818

Refinery Hotel

4.6

1033 reviews

Trip advisor
service
rooftop bar
empire-building
rooftop restaurant

09/06/2021

-

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

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I love the history of the building and the rooftop restaurant/bar.

08/02/2021

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The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

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The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

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Rooftop restaurant/bar is really nice as well.

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05/24/2021

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Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

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There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

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The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

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The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

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At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

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07/29/2021

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To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

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Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

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They have 3 elevators and only two are working.

10/26/2020

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but every time I had to take the elevator.

02/05/2020

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The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

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08/31/2021

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The room was quite large with a view of the Empire State building.

08/30/2021

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It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

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The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

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The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

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09/25/2021

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The place is clean, good service and I recommend it for short stays that don't require much storage.

08/31/2021

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Anyway - everyone from the rooftop guards to front desk, the rooftop food and service in general - all quite excellent!

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

08/10/2021

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The Bar Winnies plays fantastic nightly music with great service by the bartenders and the wait staff.

08/04/2021

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From booking start to finish, a PHENOMENAL STAY, experience, service, room and location. Stephanie.

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131 Madison Ave, New York City, NY 10016-7057

The Roger New York

4.3

1315 reviews

Trip advisor
service
manhattan
boutique
wine

04/01/2020

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Shower slow to get warm

03/09/2020

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Uneven mattress, 10 year old TV, the tinniest of bathrooms with a shower righter scaling hot or freezing g cold, no in between.

03/07/2020

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Bathroom tiny

03/04/2020

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Bathroom vanity was ridiculously small.

02/29/2020

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The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

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03/24/2020

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Great location, great boutique hotel and the customer service was amazing!

03/15/2020

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So for us, The Roger is a wonderful little boutique hotel, and a great deal.

03/06/2020

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We love the Roger, It is a charming boutique hotel with excellent service and comfortable bedding.

02/28/2020

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Chic and comfortable, boutique hotel.

02/24/2020

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It is a boutique hotel and as such, felt special, unlike the faceless hotel chains, The staff were very friendly and helpful with directions, booking taxis for us and any general information we required.

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03/31/2020

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Service was great and very welcoming.

03/24/2020

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Great location, great boutique hotel and the customer service was amazing!

03/14/2020

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Excellent customer service from the moment we checked in.

03/12/2020

-

N/A

03/06/2020

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We love the Roger, It is a charming boutique hotel with excellent service and comfortable bedding.

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04/09/2020

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Our third visit to The Roger, well located in mid town Manhattan and within walking distance of many great restaurants and coffee bars.

03/15/2020

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The hotel is perfectly located to explore and enjoy Manhattan, and the room and facilities are becoming as comfortable as an old shoe.

02/29/2020

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Excellent location in the middle of midtown with easy access to all Manhattan.

02/26/2020

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The staff is always very nice and super helpful, the quality/ price ratio is very good for Manhattan.

02/07/2020

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The public areas have a cozy Manhattan feel with a reception/bar area on the first floor as well as a mezzanine balcony for eating (and where breakfast and afternoon beverages are served).

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04/09/2020

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In the early evening complimentary wine is served at happy hour, a generous gesture and an opportunity to meet with fellow guests.

03/14/2020

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but does allow free wine between 5 and 6pm served in the lobby which was tasteful decorated with a fab relaxed vibe.

03/08/2020

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There is a small lobby bar with free coffee in the morning—a nice touch—and a wine tasting at 5pm.

02/29/2020

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The wine was lovely

02/24/2020

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The happy hour was a nice touch and we enjoyed sipping our wine in the beautiful lounge downstairs.

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02/29/2020

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The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

02/28/2020

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small bathroom

02/25/2020

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We found the room pleasant, well decorated and on a reasonably high floor which was nice - I guess if you were looking for a negative, the only real one is that our bathroom was tiny.

02/04/2020

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however, bathroom was VERY small and very high daily service charge which apparently covers the WiFi, coffee and wine hour!

01/28/2020

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Be mindful that the beds are hard and bathrooms Are tiny and not made for a big booties.

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04/09/2020

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My only criticism is the high pricing of the well stocked minibar and consumables tray in each room.

03/15/2020

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but the the $1.5M starting price is a bit high for our budget.

03/14/2020

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A daily service and tax fee is payable

03/06/2020

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It made the room cost an extra $40 a night.

03/06/2020

-

although we had to pay for it ( Daly fee).

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