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Search Result for “Service and quality“ in New York

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(646) 663-4630

Fifth Avenue at Central Park South, New York City, NY 10019

The Plaza New York

4.2

408 reviews

Trip advisor
quality service
central-park
champagne
5th-ave

09/26/2021

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Drinks at the Palm Court, light meals at the Champagne Bar, room service several times while”at home”.

06/05/2021

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We received a note from the hotel along with champagne and macarons.

03/09/2020

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RESTAURANT - NEW YORK ⭐️⭐️⭐️⭐️⭐️ Well worth a visit to the “HOME ALONE HOTEL” we had a champagne breakfast and it was worth every penny, a lovely view over Central Park, the restaurant is very elegant with a service to match.

03/08/2020

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Tea, Champagne and finger foods. Delicious.

03/03/2020

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It was also a nice touch to have a fruit basket, chocolates, and champagne delivered to the room as extra perks.

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08/30/2021

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though it is expensive and breakfast hours are quite limited, with the last seating at 9:45.

07/22/2021

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Don't expect to get anything more than you would at other beautiful Manhattan hotels that are half the price.

07/20/2021

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The cost of the room for 2 nights was over $1300.

06/20/2021

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Anyway, there are much better quality properties ni NYC (even being more expensive)

05/15/2020

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Do watch out for the destination fee

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02/23/2020

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Classy hotel, good service and value as you expect.

11/29/2019

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I would expect the service at this historic hotel to be impeccable for $1,000 a night.

10/24/2019

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As it happens, in my career I did service quality reviews of several hotel chains, including Fairmont’s predecessor, CP Hotels.

07/15/2019

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The plaza is the Best option for anyone with high expectations of service, quality and overall hospitality.

06/02/2019

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Birthday treat for me to have breakfast at The plaza They offer a breakfast buffet for $48 dollars (each) or you can order off the menu , which we did Nice surroundings and good service as you would expect and just over the road from Central Park

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08/26/2021

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Easy access to 5th Avenue shopping, Central Park, dining options and museums.

07/04/2021

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The hotel is centrally located--shopping, good restaurants and a skip and a hop away from Central Park.

06/29/2021

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If go with your couple, it’s so refreshing having a walk in the Central Park, and then have a coffee in Lexington av.

06/03/2021

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If you’re looking to experience Central Park and be treated like royalty, The Plaza has it all!

05/15/2020

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The hotel location is very convenient, it’s very close to the Central Park,

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09/26/2021

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(We requested a hot water pot for tea and coffee).

08/25/2021

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My reservation was a bit complicated because I was booking 4 rooms of different types with multiple requests for each room!

02/28/2020

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First, I asked them to book an early afternoon 2 hr massage for me when the spa open at 9am, my check out time was at 4.

01/02/2020

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It took 3 requests to get this filled and we were still incorrectly charged at check out.

01/02/2020

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Booked Christmas 7 months before and asked about lunch to be told no problem sort your requests nearer the time and then to be offered Christmas dinner at 10am !!!!

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08/26/2021

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Easy access to 5th Avenue shopping, Central Park, dining options and museums.

03/10/2020

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The location is another one of its best assets, one side leading to the park and the other to 5th Avenue.

03/03/2020

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Loved the views of both the Pulitzer Fountain and 5th Avenue.

02/23/2020

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I love this hotel, everything about it, its situation on Manhattan next to Central park, close to Museum mile, as well as 5th avenue.

02/05/2020

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The location is great for shopping on 5th Avenue and Madison Avenue and you can enjoy a stroll through Central Park which is absolutely beautiful I would highly recommend this hotel.

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(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

1374 reviews

Trip advisor
quality service
time-square
rooftop bar
subway

06/01/2021

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Not really sure what the extra charges were for (residence fee),

11/15/2020

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but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

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Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

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We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

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When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

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08/15/2021

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Thank you Knickerbocker for your amazing staff and the quality service.

02/16/2020

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Not at all pleasant or the quality of service I expect from a 5 star.

02/15/2020

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Excellent service that went above and beyond my expectations.

02/07/2020

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Matthew’s service was above par.

12/03/2019

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The concierge managed to secure a table at Charlie Palmer’s Aureole dining room (across the road) and the meal probably ranks in our all-time top ten for both quality and service.

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09/28/2021

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Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

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Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

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Cloud rooftop bar.

08/23/2021

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The rooftop bar is amazing.

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09/28/2021

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Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

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The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

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It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

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Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

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but pretty standard as Times Square hotels go.

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09/27/2021

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The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

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He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

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Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

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The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

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Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

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08/16/2021

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We got an expensive suite hoping for something really special.

06/08/2021

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You still have to pay for the parking lot.

06/01/2021

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Not really sure what the extra charges were for (residence fee),

04/11/2021

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but not all hotels charge them.

04/01/2021

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It's expensive

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1605 Broadway, New York City, NY 10019-7406

Crowne Plaza Times Square Manhattan, an IHG hotel

4.1

1213 reviews

Trip advisor
quality service
time-square
subway
theater-district

05/18/2020

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Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

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N/A

01/19/2020

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The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

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and close to all the subways!

01/15/2020

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but you won’t need the vehicle $(70.00) Subway steps away.

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03/24/2021

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I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

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I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

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My calls to Crowne Plaza billing have never been returned.

09/07/2020

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This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

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The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

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11/15/2019

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That’s the level of service to expect.

07/29/2019

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The price might look more, But it’s actually a value for the quality and service you get.

04/30/2019

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That said, the quality of the sleeping rooms and the level of service are sub par.

10/21/2018

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but cannot fault the quality of service - we just missed the 10am deadline however the items were collected, washed, dried, ironed and returned within 8 hours.

09/27/2018

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The quality of the service was outstanding..!

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07/30/2021

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Perfect to Times Square.

05/02/2021

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but Times Square was great!

04/24/2021

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I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

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We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

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We opted for the Times Square view room, which cost more

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07/30/2021

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Drinks weren’t too expensive either.

03/11/2021

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I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

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I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

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We paid $3600 in Nov. for a March trip.

07/30/2020

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As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

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12/10/2019

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The theater district is right around the corner and there are endless food options.

11/08/2019

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On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

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Location is very convenient to the theater district and parking is available.

10/06/2019

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Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

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This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

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(646) 880-1999

27 Barclay St, New York City, NY 10007-2706

Four Seasons Hotel New York Downtown

4.7

107 reviews

Trip advisor
quality service
tribeca
spa
world-trade-center

07/28/2021

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it was suppose to smell of a nightclub "cocktails & cigars").

10/14/2018

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After another day of sightseeing we returned to the hotel and it smelt like something was burning in or close to our room.

07/22/2018

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Walking in Manhattan is faster than travelling by taxi and you get to burn off the calories consumed from the yummy blueberry pancakes at breakfast.

03/31/2018

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The bread being cold and a little stale.

01/28/2018

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I had a nasty conversation with the manager, I was charged again for the extra night and after three phone calls and my plane taking off it turned out the room hadn’t been touched.

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01/06/2020

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All the service you expect from housekeeping was on point.

08/30/2019

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Quality of service is always in the details and this hotel definitely resembles this.

02/16/2019

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Carrying the pups for us and generally just very friendly. Not typical service:)

01/31/2019

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From the Valet/Door Man to the in-room dining service everything was with the utmost professionalism and high quality service.

10/26/2018

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Standard luxury property exemplifying the highest of service standards.

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07/25/2021

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The rooms, the spa, the pool, the location, the cheese tray, I could go on and on.

02/03/2020

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Comfortable room, superb bathroom appointments and the steam and pool to relax.

01/06/2020

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The rooms are really spacious, stylish and luxurious and the spa facilities were great (although I would have loved a Jacuzzi!).

10/29/2019

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Special thanks to Katora and the spa manager, both very friendly and very eager to help.

10/05/2019

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Don’t miss Cut by Wolfgang Puck, and save some time to use the spa.

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07/28/2021

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Location walkable to World Trade Center area as well as to multiple subway lines.

07/14/2021

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This hotel is located very close to World Trade Center monument and a lot of great shopping places.

12/10/2019

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The Four Seasons near the World Trade Center is first class all the way around.

10/14/2019

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The location is fantastic for touristing from - you're a stone's throw away from the World Trade Center memorial and plenty of subway stops and cafes close by.

08/04/2019

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In term of its location, it’s conveniently located next to some key landmarks such as the World Trade Center and 9/11 memorial and is within walking distance to the Wall Street.

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08/20/2019

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but after having tried the incredible vibe of Tribeca mixed with the unparalleled service of Four Seasons we will return and recommend it to anyone.

07/07/2019

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The downtown location of the Four Seasons right by the Financial District in Tribeca was perfect!

06/12/2019

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He remembered us from last year and we even ran into him in Tribeca one afternoon away from the hotel.

03/07/2019

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A short three day getaway to NYC, four seasons in Tribeca is always amazing.

02/28/2019

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Close to Soho and Tribeca.

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03/18/2019

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ignoring the "Do Not Disturb" light 1st 2 days,

12/26/2018

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Because I had a privacy sign on, I didn’t need the evening turn-down service.

12/05/2018

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It was a bit removed from major sights

08/19/2018

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but despite no disturb notice staff came in twice before we left trying to make up room - poor comms within the staff sadly lots of little things add up to us saying stay elsewhere for over 400 a night and you will get much better service and attention.

07/04/2018

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She also asked me where I wanted the turndown water to be left and if she should have the in room dining tray removed, which I had already finished.

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09/04/2019

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Leave it at 20 Centigrades, is even to cold

08/16/2019

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This wonder doorman walked out and provided ice cold water for me and my 2 year old daughter who was sitting in the backseat.

03/04/2019

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He even suggested that I layer (we are NOT used to the cold weather) and thank God he did because it was a lifesaver!

02/13/2019

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The only complaint I could think of is at the bar there is a constant cold wind blasting in from the lobby due to poor design.

04/30/2018

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Cold water was crystal clear,

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(855) 605-0316

234 West 42nd Street, New York City, NY 10036-7215

Hilton Times Square

4.3

851 reviews

Trip advisor
quality service
time-square
empire-building
theater-district

09/27/2020

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The small elevators do not accomodate the large hotel very well.

02/16/2020

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During our stay, one lift to Ground Level was always out of order, and on one occasion upon returning late one evening, both lifts were out of service, and we were forced to climb many flights of stairs and ride lifts in an adjoining Building.

02/11/2020

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The elevators can be slow and they fill up quick.

01/25/2020

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One or two elevators were out of service, which didn't help.

01/10/2020

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Only one downside were the elevators were slow.

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10/12/2020

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We stayed in one of the suites for a week using our Hilton points, it was massive and had a good view of NYC and times square.

05/11/2020

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He took what started out as a really bad situation and went above and beyond to make my stay at The millennium times square an amazing experience.

04/13/2020

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Right in the middle of Times Square, me and my friend had a great time in this amazing hotel.

04/04/2020

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The Hilton Times Square is centrally located - close to Grand Central Station, Bryant Park, subways and the theater district to name a few.

03/20/2020

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though it was so close to Times Square the hotel was so quiet, we didn’t get woken up by any noise throughout our trip at all (and I am a very light sleeper)!

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04/04/2020

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The Hilton Times Square is centrally located - close to Grand Central Station, Bryant Park, subways and the theater district to name a few.

03/09/2020

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This location is as good as it gets for exploring the theater district, Times Square, Rockefeller Center, Central Park, etc.

02/29/2020

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First the good stuff; The location is in the middle of the theatre district with access to many restaurants.

12/07/2019

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We love it because it's right in the middle of the action, convenient to the Theater District, subways, Bryant Park, and of course Time Square.

08/13/2019

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All in all -- this is a good choice if you want to stay in the theater district -- or it will be once the elevator situation is resolved.

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03/02/2020

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The Hilton is on 42nd Street and our room was on the 42nd floor, looking out on the Empire State building to the left, the New York Times building to the right, and Madison Square Garden straight ahead.

03/01/2020

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The room was on the 36th with an amazing view on Empire State B and South Manhattan with Freedom Tower.

02/29/2020

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We were there to celebrate my daughters birthday.Our room was clean and comfortable with views of the Empire State building.

02/13/2020

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(I recommend you ask for a room with a downtown view (of the Empire State Building and beyond); on the other side of the hotel, the tall buildings obscure the view.)

12/21/2019

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As a Diamond, I request an Executive Floor room with a Freedom tower view, which is spectacular; the Empire State building is beautiful, day and especially night, if you are on the east side of building you can also just barely see Statue of Liberty.

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03/17/2020

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Great location, service average; not the typical Hilton experience and mattress uncomfortable.

10/16/2019

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I am a loyal Hilton customer because I always get 3 things from any Hilton around the world: a) Quality of service, b) Predictability and c) a great place to have a re-energizing rest after a long day.

10/07/2019

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Exactly the type of service you expect to get and I got It.. TWICE.. thanks for awesome experience!! !

04/12/2019

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While it was a little more pricier than I would usually spend, you pay for the central location and you definitely receive the quality service so it makes it worthwhile.

02/15/2019

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Breakfast was a good standard and service was very good.

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05/11/2021

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I have called in six times just trying to get a credit card authorization form.

03/09/2020

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N/A

02/29/2020

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The force you to pay $30 per day for a maintenance charge and pretend to compensate you with $20 credit at the bar and $10 at the restaurant.

02/26/2020

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Beware of the $30 per day daily urban destination charge.

02/18/2020

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My husband and I were hit with unexpected fees, then they give you a card that allows you to spend $10 for snacks and $20 at their bar and if you don't use it, you just lose your money that they stole in the first place.

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45 West 38th Street, New York City, NY 10018-5501

Archer Hotel New York

4.7

624 reviews

Trip advisor
quality service
rooftop bar
manhattan
touch

09/27/2021

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Rooms are small (intimate)

07/27/2021

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The rooms were small

06/23/2021

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Overall, the rooms are small

05/24/2021

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While the rooms are small (I booked a King room, and the bed nearly touched both sides of the room), that isn't unexpected for NYC.

04/25/2021

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The rooms were indeed small

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05/08/2021

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I then picked up my bag, had a cold drink in the hotel lobby, and returned to the LIRR to zip home.

12/08/2019

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The breakfast is very limited (no cold meats, no vegetables, no tea and so on).

12/08/2019

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No bread , no vegetables , no cold meat, no scale , no change of offer in a week This hotel is just a shame for nyc .

12/04/2019

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Again - cold and steak was under done.

10/23/2019

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Cold continental breakfast is very limited,

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09/27/2021

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Enjoyed cocktails and light supper at the Spyglass Rooftop Bar.

09/12/2021

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The Spyglass Rooftop Bar was also nice,

09/07/2021

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Walking distance to places like Times Square, Whole Foods, Rockefeller Center, great rooftop bars like Spyglass and the Refinery.

09/06/2021

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My husband and I met at the Spyglass rooftop bar at Archer Hotel NY 6 years ago, which we told the staff upon booking our stay for our wedding night.

08/30/2021

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Spyglass Rooftop Bar had breathtaking views, even our room had a view of the Empire State Building!

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08/10/2021

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The rooms are stylish with thoughtful touches (e.g., local reading material) and the beds allow for luggage to be stored underneath.

05/24/2021

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I also appreciated they had a little fridge I could store drinks in, and the welcome note with candy was a nice touch.

10/13/2020

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The room was beautiful, clean and cozy and the amenities like the slippers, robes, toiletries and especially the turn down treats every night made our stay so fun and were such lovely touches!

09/06/2020

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But what made our stay ultimately so special were the finishing touches.

05/19/2020

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They did not slack off on anything, including the interesting, clever touches that add to the cool vibe of the place.

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06/14/2021

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Blown away with the quality of service, from the front desk to the roof top lounge, and everyone in between.

01/04/2020

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What makes Archer our preferred NY destination is the quality of service.

10/23/2019

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We are fairly independent so we cannot say we really tested service quality.

10/22/2018

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but do not come here and expect service that is above and beyond the type of hotel that it is.

10/16/2018

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but what really exceeded expectations was our service.

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09/06/2021

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Upon arrival to NYC the hotel I booked was actually closed down for renovations, talk about frustration.

05/24/2021

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Because of COVID, I was disappointed that the downstairs lobby bar/restaurant, room service, and daily housekeeping were all closed;

05/10/2021

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but due to covid the restaurants were closed.

05/03/2021

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A++++ Although due to COVID the restaurants and bars were closed, the staff had information ready for guests so we could make informed decisions as to where to eat.

04/21/2021

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Unfortunately the restaurant/bar were closed,

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09/18/2021

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Location is excellent as it is centrally located in Manhattan.

09/13/2021

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Probably the best we've stayed at in Manhattan.

08/23/2021

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This hotel is in a great location for exploring Manhattan.

07/19/2021

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She graduated from Manhattan College and is a “city girl” through and through.

01/18/2021

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I spent weeks scouring reviews and prices for great Manhattan hotels and I am so glad I chose Archer.

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(844) 631-0595

1535 Broadway, New York City, NY 10036

New York Marriott Marquis

3.9

2057 reviews

Trip advisor
quality service
time-square
theater-district
show

05/29/2021

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This is right to many food markets and restaurants and walking to the theater district and Rockefeller plaza.

01/02/2020

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I have no doubt that if we return to New York City in the future this would be the place to stay in the theater district.

10/15/2019

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Location was right in the middle of Times Square and Theater district.

10/13/2019

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Right in heart of theater district.

10/03/2019

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Right in the middle of Times Square and the Theatre district.

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08/25/2021

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It was always overpriced

08/17/2021

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It's not self-service, so you have to pay the hefty fee to have them wash your clothes,

08/13/2021

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It’s not worth the full-room rates of 300+ they are asking when most of the hotel is shut down.

08/12/2021

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The only pain point was the parking charge of $95/night for a large SUV

08/01/2021

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At the Hilton they charge something like $10/bag for this service and I was much more pleased to offer a gratuity to the kindest man than to pay $10/bag for a few hours until our flight.

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08/05/2021

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it was clear that this hotel is using CVOID as an execuse as with many other Marriott to get away with lot of the services which you would expect from Marriott brand.

01/27/2020

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I believe value and service is about expectations.

09/21/2019

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It is this type of service and quality of employee at Marriott properties that reinforces my commitment to keep coming back.

08/17/2019

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but it’s a massive hotel focused on volume rather on the service quality and developing a solid loyalty strategy to make sure the clients are back.

07/16/2019

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but we had so much time to spend befor the flight) marriott is marriott - quality and service above all.

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08/16/2021

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I had to go back to desk and wait while this was double-checked.

08/01/2021

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To get the line you should wait at least 20 minutes on the line.

06/14/2021

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button on the phone and made the requests, even the operator was surprised that we didn't get the items waiting in the room for us.

05/24/2021

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We never waited more than a few seconds for an elevator.

10/10/2020

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As I write this I am still waiting for toiletries.

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08/16/2021

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When we checked out, I saw mysterious charges totaling over $186.

08/12/2021

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but I knew ahead of time and understand the cost of parking charges at Times Square.

07/25/2021

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Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/23/2021

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I found a parking garage two blocks from the hotel for $15 per day while the hotel is charging $65- $95 depending on the size of the car.

06/11/2021

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They charge premium prices for your stay.

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09/05/2021

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The use of the elevators was a bit confusing at first,

08/25/2021

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though they should adjust the programming for COVID times and just give everyone their own elevator!

07/25/2021

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Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/08/2021

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With the system they have in place for elevators, I felt very safe and nobody would be on that floor if they did not belong.

05/24/2021

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We never waited more than a few seconds for an elevator.

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09/05/2021

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Despite being in Times Square, our room was quiet.

08/17/2021

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We not only had a great view of Times Square,

08/16/2021

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We recently stayed a week at the New York Times Square Marriott Marquis in late July.

08/15/2021

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We had a fantastic view of Time Square.

08/14/2021

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The view of Times Square from our 34th floor was awesome.

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08/25/2021

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The front desk was fine, and the clerk was able to get us a room with a partial TS view that turned out to provide some visual entertainment for the kids.

07/31/2021

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Broadway shows were still closed during the time of this writing or else this would have been a perfect location to catch Broadway performances.

07/21/2021

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It has always been a go to place for a nosh and a drink before or after a Broadway show or just a place to rest on the way to and from something.

07/08/2021

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The hotel is also very close to many theaters, so when Broadway does reopen, this is an excellent choice if you are seeing a show, Hamilton is right next door.

07/02/2021

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The hotel’s location in the middle of Time Square/ Broadway makes it ideal for first time NYC visitors or show goers.

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(212) 695-4005

400 Fifth Avenue, New York City, NY 10018-2753

The Langham New York Fifth Avenue

4.6

181 reviews

Trip advisor
quality service
5th-ave
luxury
all-inclusive

09/11/2021

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I also was supposed to receive a $50 room credit for the package I signed up with.

06/14/2021

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Had four rooms this month under the Amex FHR program and initially no $100 credit per room shown on invoice at check out.

02/15/2020

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While out, we had a small leak in the ceiling of our bathroom, Carlos was quick to notify us, move us to another room, and gave us a dinning credit for the inconvenience.

09/27/2019

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I booked into the Langham and was expecting a beautiful room for the over 1200 dollars a night they were charging.

09/08/2019

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I've stayed at other places via AMEX and I'm sure I've left credits unspent,

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08/17/2019

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The Langham beats everyone for friendliness and quality of service.

08/13/2019

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You expect great service in the US

01/21/2019

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From the time we arrived to the time we departed we were impressed by the high standard of service provided by the staff of the Langham.

11/25/2018

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All in all it is a nice property and the service is above average.

08/04/2018

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but this kind of quality and service comes at a price.

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08/23/2021

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Everything about the hotel was exceptional, from the staff that greet you when you arrive, to the spacious and luxurious guest rooms/bathrooms/in-room amenities, to the clean rooms and common areas.

03/05/2021

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(Free snacks, treats) the shampoo and soaps were nothing special (I was expecting a luxury brand) Pros: wonderful service, amazing large soaking tub, larger rooms for NY standard, amazing bed and pillows, great location.

05/16/2020

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The room is very spacious as far as luxury hotels go.

02/22/2020

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Fittings were all luxurious and high-quality, Super bright and clean as well.

02/13/2020

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If you are looking for luxury, Above and Beyond customer service, diversity, amazing bars and restaurants.

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07/18/2021

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It is an outdoor restaurant on the 11th floor, accessible through Ai Fiori.

06/30/2021

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New ai fiori bar on 11th floor outside is great.

02/24/2020

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Dining: We ate breakfast both mornings at Ai Fiori.

11/19/2019

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Each person we encountered (the doormen, the driver, front desk personnel, housekeeping, the gentleman hailing the taxis and the hostess and waitstaff at Ai Fiori) were friendly, professional and attentive.

10/16/2019

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Thre hotel restaurant, Ai Fiori is exceptional.

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08/03/2021

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5 stars to LANGHAM NYC on Fifth Avenue.

08/01/2021

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We wanted a ‘front room’ overlooking Fifth Avenue which the team organised very quickly for us.

04/12/2021

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right on 5th Avenue and very close to Bryant Park the room was perfect.

10/12/2020

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The rooms are beautiful and the room views are mostly fifth ave and Empire State Building views.

12/30/2019

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Was pleased to discover that, despite being on 5th Avenue, the room is very quiet - could not hear any noise despite being on a low floor.

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09/19/2021

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You pay a lot to stay at the Langham,

09/16/2021

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Finally, I took the elevator to the lobby to order my room service, which was expensive and mediocre.

08/01/2021

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Restaurant is pricey

01/19/2021

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but it was marginal and overpriced.

12/22/2019

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Our room was basic for the price we paid the towels and face cloths were so hard my face was red for the duration of our stay.

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(646) 603-0240

870 7th Ave, New York City, NY 10019-4369

Park Central Hotel New York

4.3

915 reviews

Trip advisor
quality service
elizabeth
central-park proximity
time-square proximity

08/20/2021

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So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

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I paid for two queen beds.

05/14/2021

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but the resort fee still applies.

04/27/2021

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We didn't see or receive anything to justify that fee.

10/12/2020

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Rates were low

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08/27/2021

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The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

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The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

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I chose Park Central because of its proximity to Central Park.

04/01/2021

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Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

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Great location right near Central Park.

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03/02/2020

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but it wasn’t the greatest service you’d expect with paying close to $200 a night at beautiful hotel.

06/06/2019

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Other than its excellent location, this hotel is just mediocre when it comes to quality and service.

05/22/2019

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but the level in terms of quality and service declined a lot.

06/27/2018

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This was a big bone of contention as tipes should be given depending on service quality, all bars restaurants taxis in fact everyone expects about a 20% tip.

03/10/2018

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Took my daughter to NY for her 13th birthday and chose this hotel for its location and price and was SO happy with the quality of service and friendliness of the staff.

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09/29/2021

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You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

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The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

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It is right near Times Square and there is a train station right by it.

02/09/2021

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The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

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You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

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09/23/2021

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however, I was charged 87.00 without being notified.

09/20/2021

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She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

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They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

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but it some how messed up the billing.

08/13/2021

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Finally came home to have over $400 in erroneous charges on my credit card.

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09/20/2021

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The elevators took about 5-10 minutes to go up and down.

08/25/2021

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The elevators were slow and it was sometimes difficult to get on.

08/12/2021

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Elevators are too small.

08/11/2021

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Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

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Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

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09/13/2021

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The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

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Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

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Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

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Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

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Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

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(212) 768-4400

145 West 44Th Street, New York City, NY 10036-4012

Millennium Hotel Broadway Times Square

3.3

987 reviews

Trip advisor
quality service
time-square proximity
chrysler-building
starbucks

08/15/2021

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The hotel is right at the center of the Times Square so walking distance to many sites which was very convenient for our family.

07/26/2021

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It is close to time square so it does have that going for it and the staff is nice.

04/12/2021

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- It is super close to Times Square and is super convenient for shoppers and visitors.

03/11/2020

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but the room we had was pretty dated , king bed was comfortable but be prepared for lots of street noise as being so close to Times Square this wadnt a surprise.

02/28/2020

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Went to see the Jill Scott concert, I was looking for a great location not to far from Radio City Music Hall, also close enough Time Square for sightseeing, they had all the amenities I needed, and the rate at the time was affordable.

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03/11/2020

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I've stayed at many Hiltons and was surprised to have no Coffee/tea machine ,this meant a trip to Starbucks every morning which was a shame .

02/23/2020

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There is s starbucks right outside the entrance for quick breakfasts if not having breakfast in hotel.

02/20/2020

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On 45th st outside hotel was starbucks to get good caffeine fix.

02/16/2020

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Fortunately, there is a Starbucks right next door.

02/06/2020

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There is also a Starbucks next door, if you use the back entrance which is great to get your morning tea/coffee quickly!

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08/28/2021

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but they didnt specify that it was not a regular breakfast but breakfast bags with industrial danish.

08/16/2021

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But the place has a worn look to it.

06/22/2021

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Everything seemed very old and dated.

05/22/2021

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The room is outdated.

05/16/2021

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The interior was extremely outdated

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09/21/2021

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The hotel rooms do not look like the pictures the beds are ugly the bathrooms are ran down and the walls are all cracked never again not this hotel anyways

08/28/2021

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Paint is damaged and bathroom is also.

08/25/2021

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I was so disappointed in this hotel because while the location was great the bathrooms were bad - the shower was old and in need or recalking, and just filthy- I counted no less than 7 hairs stuck to the wall and dirty walls where people touch the most.

08/24/2021

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The room was not updated and the tub did not drain properly.

08/24/2021

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No amenities at all.

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10/16/2019

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Our room on the 48th floor had a great view of the Chrysler building.

07/23/2019

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Great Location, Great view of Chrysler building n the 48th floor Room big and spacious, great comfy bed.

07/09/2019

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Great view of the Chrysler building.

03/19/2019

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My room, on about the 35th floor, had a view of the Chrysler Building.

03/14/2019

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Upon arrival my party were given a complimentary upgrade to the 40th floor with great views looking at Times Square and the Chrysler Building.

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08/25/2021

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I was so disappointed in this hotel because while the location was great the bathrooms were bad - the shower was old and in need or recalking, and just filthy- I counted no less than 7 hairs stuck to the wall and dirty walls where people touch the most.

08/24/2021

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Smells like marijuana everywhere

07/22/2021

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The place is filthy, old and so outdated.

06/05/2021

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makes the Millennium room look filthy.

05/24/2021

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The mold & mildew in the shower was out of control.

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08/24/2021

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No coffee pots or refrigerators in rooms.

08/16/2021

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The entertainment center that housed the refrigerator was on it's last leg!

07/22/2021

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No refrigerator (although I have requested for one 5 times), no coffee machine all accompanied by rude staff ( maybe it was my luck)

06/21/2021

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This morning only decaf in the room, no water.

06/16/2021

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N/A

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06/27/2021

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Daniel provided me and my fiancée the best quality of service.

05/24/2021

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but we strive to their same standards of service."

11/11/2019

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N/A

06/29/2019

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I expect better service from a Hilton Hotel.

05/20/2019

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Great welcome after the frightening experience of radio city apartments -staff here are friendly polite and met all our expectations great service thank you for a great stay -cleanliness good

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