Search Result for “Service and quality“ in New York

09/26/2021

Drinks at the Palm Court, light meals at the Champagne Bar, room service several times while”at home”.

06/05/2021

We received a note from the hotel along with champagne and macarons.

03/09/2020

RESTAURANT - NEW YORK ⭐️⭐️⭐️⭐️⭐️ Well worth a visit to the “HOME ALONE HOTEL” we had a champagne breakfast and it was worth every penny, a lovely view over Central Park, the restaurant is very elegant with a service to match.

03/08/2020

Tea, Champagne and finger foods. Delicious.

03/03/2020

It was also a nice touch to have a fruit basket, chocolates, and champagne delivered to the room as extra perks.

08/30/2021

though it is expensive and breakfast hours are quite limited, with the last seating at 9:45.

07/22/2021

Don't expect to get anything more than you would at other beautiful Manhattan hotels that are half the price.

07/20/2021

The cost of the room for 2 nights was over $1300.

06/20/2021

Anyway, there are much better quality properties ni NYC (even being more expensive)

05/15/2020

Do watch out for the destination fee

02/23/2020

Classy hotel, good service and value as you expect.

11/29/2019

I would expect the service at this historic hotel to be impeccable for $1,000 a night.

10/24/2019

As it happens, in my career I did service quality reviews of several hotel chains, including Fairmont’s predecessor, CP Hotels.

07/15/2019

The plaza is the Best option for anyone with high expectations of service, quality and overall hospitality.

06/02/2019

Birthday treat for me to have breakfast at The plaza They offer a breakfast buffet for $48 dollars (each) or you can order off the menu , which we did Nice surroundings and good service as you would expect and just over the road from Central Park

08/26/2021

Easy access to 5th Avenue shopping, Central Park, dining options and museums.

07/04/2021

The hotel is centrally located--shopping, good restaurants and a skip and a hop away from Central Park.

06/29/2021

If go with your couple, it’s so refreshing having a walk in the Central Park, and then have a coffee in Lexington av.

06/03/2021

If you’re looking to experience Central Park and be treated like royalty, The Plaza has it all!

05/15/2020

The hotel location is very convenient, it’s very close to the Central Park,

09/26/2021

(We requested a hot water pot for tea and coffee).

08/25/2021

My reservation was a bit complicated because I was booking 4 rooms of different types with multiple requests for each room!

02/28/2020

First, I asked them to book an early afternoon 2 hr massage for me when the spa open at 9am, my check out time was at 4.

01/02/2020

It took 3 requests to get this filled and we were still incorrectly charged at check out.

01/02/2020

Booked Christmas 7 months before and asked about lunch to be told no problem sort your requests nearer the time and then to be offered Christmas dinner at 10am !!!!

08/26/2021

Easy access to 5th Avenue shopping, Central Park, dining options and museums.

03/10/2020

The location is another one of its best assets, one side leading to the park and the other to 5th Avenue.

03/03/2020

Loved the views of both the Pulitzer Fountain and 5th Avenue.

02/23/2020

I love this hotel, everything about it, its situation on Manhattan next to Central park, close to Museum mile, as well as 5th avenue.

02/05/2020

The location is great for shopping on 5th Avenue and Madison Avenue and you can enjoy a stroll through Central Park which is absolutely beautiful I would highly recommend this hotel.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

08/15/2021

Thank you Knickerbocker for your amazing staff and the quality service.

02/16/2020

Not at all pleasant or the quality of service I expect from a 5 star.

02/15/2020

Excellent service that went above and beyond my expectations.

02/07/2020

Matthew’s service was above par.

12/03/2019

The concierge managed to secure a table at Charlie Palmer’s Aureole dining room (across the road) and the meal probably ranks in our all-time top ten for both quality and service.

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

05/18/2020

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

N/A

01/19/2020

The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

and close to all the subways!

01/15/2020

but you won’t need the vehicle $(70.00) Subway steps away.

03/24/2021

I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

My calls to Crowne Plaza billing have never been returned.

09/07/2020

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

11/15/2019

That’s the level of service to expect.

07/29/2019

The price might look more, But it’s actually a value for the quality and service you get.

04/30/2019

That said, the quality of the sleeping rooms and the level of service are sub par.

10/21/2018

but cannot fault the quality of service - we just missed the 10am deadline however the items were collected, washed, dried, ironed and returned within 8 hours.

09/27/2018

The quality of the service was outstanding..!

07/30/2021

Perfect to Times Square.

05/02/2021

but Times Square was great!

04/24/2021

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

We opted for the Times Square view room, which cost more

07/30/2021

Drinks weren’t too expensive either.

03/11/2021

I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

We paid $3600 in Nov. for a March trip.

07/30/2020

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

12/10/2019

The theater district is right around the corner and there are endless food options.

11/08/2019

On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

Location is very convenient to the theater district and parking is available.

10/06/2019

Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

07/28/2021

it was suppose to smell of a nightclub "cocktails & cigars").

10/14/2018

After another day of sightseeing we returned to the hotel and it smelt like something was burning in or close to our room.

07/22/2018

Walking in Manhattan is faster than travelling by taxi and you get to burn off the calories consumed from the yummy blueberry pancakes at breakfast.

03/31/2018

The bread being cold and a little stale.

01/28/2018

I had a nasty conversation with the manager, I was charged again for the extra night and after three phone calls and my plane taking off it turned out the room hadn’t been touched.

01/06/2020

All the service you expect from housekeeping was on point.

08/30/2019

Quality of service is always in the details and this hotel definitely resembles this.

02/16/2019

Carrying the pups for us and generally just very friendly. Not typical service:)

01/31/2019

From the Valet/Door Man to the in-room dining service everything was with the utmost professionalism and high quality service.

10/26/2018

Standard luxury property exemplifying the highest of service standards.

07/25/2021

The rooms, the spa, the pool, the location, the cheese tray, I could go on and on.

02/03/2020

Comfortable room, superb bathroom appointments and the steam and pool to relax.

01/06/2020

The rooms are really spacious, stylish and luxurious and the spa facilities were great (although I would have loved a Jacuzzi!).

10/29/2019

Special thanks to Katora and the spa manager, both very friendly and very eager to help.

10/05/2019

Don’t miss Cut by Wolfgang Puck, and save some time to use the spa.

07/28/2021

Location walkable to World Trade Center area as well as to multiple subway lines.

07/14/2021

This hotel is located very close to World Trade Center monument and a lot of great shopping places.

12/10/2019

The Four Seasons near the World Trade Center is first class all the way around.

10/14/2019

The location is fantastic for touristing from - you're a stone's throw away from the World Trade Center memorial and plenty of subway stops and cafes close by.

08/04/2019

In term of its location, it’s conveniently located next to some key landmarks such as the World Trade Center and 9/11 memorial and is within walking distance to the Wall Street.

08/20/2019

but after having tried the incredible vibe of Tribeca mixed with the unparalleled service of Four Seasons we will return and recommend it to anyone.

07/07/2019

The downtown location of the Four Seasons right by the Financial District in Tribeca was perfect!

06/12/2019

He remembered us from last year and we even ran into him in Tribeca one afternoon away from the hotel.

03/07/2019

A short three day getaway to NYC, four seasons in Tribeca is always amazing.

02/28/2019

Close to Soho and Tribeca.

03/18/2019

ignoring the "Do Not Disturb" light 1st 2 days,

12/26/2018

Because I had a privacy sign on, I didn’t need the evening turn-down service.

12/05/2018

It was a bit removed from major sights

08/19/2018

but despite no disturb notice staff came in twice before we left trying to make up room - poor comms within the staff sadly lots of little things add up to us saying stay elsewhere for over 400 a night and you will get much better service and attention.

07/04/2018

She also asked me where I wanted the turndown water to be left and if she should have the in room dining tray removed, which I had already finished.

09/04/2019

Leave it at 20 Centigrades, is even to cold

08/16/2019

This wonder doorman walked out and provided ice cold water for me and my 2 year old daughter who was sitting in the backseat.

03/04/2019

He even suggested that I layer (we are NOT used to the cold weather) and thank God he did because it was a lifesaver!

02/13/2019

The only complaint I could think of is at the bar there is a constant cold wind blasting in from the lobby due to poor design.

04/30/2018

Cold water was crystal clear,

09/27/2020

The small elevators do not accomodate the large hotel very well.

02/16/2020

During our stay, one lift to Ground Level was always out of order, and on one occasion upon returning late one evening, both lifts were out of service, and we were forced to climb many flights of stairs and ride lifts in an adjoining Building.

02/11/2020

The elevators can be slow and they fill up quick.

01/25/2020

One or two elevators were out of service, which didn't help.

01/10/2020

Only one downside were the elevators were slow.

10/12/2020

We stayed in one of the suites for a week using our Hilton points, it was massive and had a good view of NYC and times square.

05/11/2020

He took what started out as a really bad situation and went above and beyond to make my stay at The millennium times square an amazing experience.

04/13/2020

Right in the middle of Times Square, me and my friend had a great time in this amazing hotel.

04/04/2020

The Hilton Times Square is centrally located - close to Grand Central Station, Bryant Park, subways and the theater district to name a few.

03/20/2020

though it was so close to Times Square the hotel was so quiet, we didn’t get woken up by any noise throughout our trip at all (and I am a very light sleeper)!

04/04/2020

The Hilton Times Square is centrally located - close to Grand Central Station, Bryant Park, subways and the theater district to name a few.

03/09/2020

This location is as good as it gets for exploring the theater district, Times Square, Rockefeller Center, Central Park, etc.

02/29/2020

First the good stuff; The location is in the middle of the theatre district with access to many restaurants.

12/07/2019

We love it because it's right in the middle of the action, convenient to the Theater District, subways, Bryant Park, and of course Time Square.

08/13/2019

All in all -- this is a good choice if you want to stay in the theater district -- or it will be once the elevator situation is resolved.

03/02/2020

The Hilton is on 42nd Street and our room was on the 42nd floor, looking out on the Empire State building to the left, the New York Times building to the right, and Madison Square Garden straight ahead.

03/01/2020

The room was on the 36th with an amazing view on Empire State B and South Manhattan with Freedom Tower.

02/29/2020

We were there to celebrate my daughters birthday.Our room was clean and comfortable with views of the Empire State building.

02/13/2020

(I recommend you ask for a room with a downtown view (of the Empire State Building and beyond); on the other side of the hotel, the tall buildings obscure the view.)

12/21/2019

As a Diamond, I request an Executive Floor room with a Freedom tower view, which is spectacular; the Empire State building is beautiful, day and especially night, if you are on the east side of building you can also just barely see Statue of Liberty.

03/17/2020

Great location, service average; not the typical Hilton experience and mattress uncomfortable.

10/16/2019

I am a loyal Hilton customer because I always get 3 things from any Hilton around the world: a) Quality of service, b) Predictability and c) a great place to have a re-energizing rest after a long day.

10/07/2019

Exactly the type of service you expect to get and I got It.. TWICE.. thanks for awesome experience!! !

04/12/2019

While it was a little more pricier than I would usually spend, you pay for the central location and you definitely receive the quality service so it makes it worthwhile.

02/15/2019

Breakfast was a good standard and service was very good.

05/11/2021

I have called in six times just trying to get a credit card authorization form.

03/09/2020

N/A

02/29/2020

The force you to pay $30 per day for a maintenance charge and pretend to compensate you with $20 credit at the bar and $10 at the restaurant.

02/26/2020

Beware of the $30 per day daily urban destination charge.

02/18/2020

My husband and I were hit with unexpected fees, then they give you a card that allows you to spend $10 for snacks and $20 at their bar and if you don't use it, you just lose your money that they stole in the first place.

09/27/2021

Rooms are small (intimate)

07/27/2021

The rooms were small

06/23/2021

Overall, the rooms are small

05/24/2021

While the rooms are small (I booked a King room, and the bed nearly touched both sides of the room), that isn't unexpected for NYC.

04/25/2021

The rooms were indeed small

05/08/2021

I then picked up my bag, had a cold drink in the hotel lobby, and returned to the LIRR to zip home.

12/08/2019

The breakfast is very limited (no cold meats, no vegetables, no tea and so on).

12/08/2019

No bread , no vegetables , no cold meat, no scale , no change of offer in a week This hotel is just a shame for nyc .

12/04/2019

Again - cold and steak was under done.

10/23/2019

Cold continental breakfast is very limited,

09/27/2021

Enjoyed cocktails and light supper at the Spyglass Rooftop Bar.

09/12/2021

The Spyglass Rooftop Bar was also nice,

09/07/2021

Walking distance to places like Times Square, Whole Foods, Rockefeller Center, great rooftop bars like Spyglass and the Refinery.

09/06/2021

My husband and I met at the Spyglass rooftop bar at Archer Hotel NY 6 years ago, which we told the staff upon booking our stay for our wedding night.

08/30/2021

Spyglass Rooftop Bar had breathtaking views, even our room had a view of the Empire State Building!

08/10/2021

The rooms are stylish with thoughtful touches (e.g., local reading material) and the beds allow for luggage to be stored underneath.

05/24/2021

I also appreciated they had a little fridge I could store drinks in, and the welcome note with candy was a nice touch.

10/13/2020

The room was beautiful, clean and cozy and the amenities like the slippers, robes, toiletries and especially the turn down treats every night made our stay so fun and were such lovely touches!

09/06/2020

But what made our stay ultimately so special were the finishing touches.

05/19/2020

They did not slack off on anything, including the interesting, clever touches that add to the cool vibe of the place.

06/14/2021

Blown away with the quality of service, from the front desk to the roof top lounge, and everyone in between.

01/04/2020

What makes Archer our preferred NY destination is the quality of service.

10/23/2019

We are fairly independent so we cannot say we really tested service quality.

10/22/2018

but do not come here and expect service that is above and beyond the type of hotel that it is.

10/16/2018

but what really exceeded expectations was our service.

09/06/2021

Upon arrival to NYC the hotel I booked was actually closed down for renovations, talk about frustration.

05/24/2021

Because of COVID, I was disappointed that the downstairs lobby bar/restaurant, room service, and daily housekeeping were all closed;

05/10/2021

but due to covid the restaurants were closed.

05/03/2021

A++++ Although due to COVID the restaurants and bars were closed, the staff had information ready for guests so we could make informed decisions as to where to eat.

04/21/2021

Unfortunately the restaurant/bar were closed,

09/18/2021

Location is excellent as it is centrally located in Manhattan.

09/13/2021

Probably the best we've stayed at in Manhattan.

08/23/2021

This hotel is in a great location for exploring Manhattan.

07/19/2021

She graduated from Manhattan College and is a “city girl” through and through.

01/18/2021

I spent weeks scouring reviews and prices for great Manhattan hotels and I am so glad I chose Archer.

05/29/2021

This is right to many food markets and restaurants and walking to the theater district and Rockefeller plaza.

01/02/2020

I have no doubt that if we return to New York City in the future this would be the place to stay in the theater district.

10/15/2019

Location was right in the middle of Times Square and Theater district.

10/13/2019

Right in heart of theater district.

10/03/2019

Right in the middle of Times Square and the Theatre district.

08/25/2021

It was always overpriced

08/17/2021

It's not self-service, so you have to pay the hefty fee to have them wash your clothes,

08/13/2021

It’s not worth the full-room rates of 300+ they are asking when most of the hotel is shut down.

08/12/2021

The only pain point was the parking charge of $95/night for a large SUV

08/01/2021

At the Hilton they charge something like $10/bag for this service and I was much more pleased to offer a gratuity to the kindest man than to pay $10/bag for a few hours until our flight.

08/05/2021

it was clear that this hotel is using CVOID as an execuse as with many other Marriott to get away with lot of the services which you would expect from Marriott brand.

01/27/2020

I believe value and service is about expectations.

09/21/2019

It is this type of service and quality of employee at Marriott properties that reinforces my commitment to keep coming back.

08/17/2019

but it’s a massive hotel focused on volume rather on the service quality and developing a solid loyalty strategy to make sure the clients are back.

07/16/2019

but we had so much time to spend befor the flight) marriott is marriott - quality and service above all.

08/16/2021

I had to go back to desk and wait while this was double-checked.

08/01/2021

To get the line you should wait at least 20 minutes on the line.

06/14/2021

button on the phone and made the requests, even the operator was surprised that we didn't get the items waiting in the room for us.

05/24/2021

We never waited more than a few seconds for an elevator.

10/10/2020

As I write this I am still waiting for toiletries.

08/16/2021

When we checked out, I saw mysterious charges totaling over $186.

08/12/2021

but I knew ahead of time and understand the cost of parking charges at Times Square.

07/25/2021

Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/23/2021

I found a parking garage two blocks from the hotel for $15 per day while the hotel is charging $65- $95 depending on the size of the car.

06/11/2021

They charge premium prices for your stay.

09/05/2021

The use of the elevators was a bit confusing at first,

08/25/2021

though they should adjust the programming for COVID times and just give everyone their own elevator!

07/25/2021

Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/08/2021

With the system they have in place for elevators, I felt very safe and nobody would be on that floor if they did not belong.

05/24/2021

We never waited more than a few seconds for an elevator.

09/05/2021

Despite being in Times Square, our room was quiet.

08/17/2021

We not only had a great view of Times Square,

08/16/2021

We recently stayed a week at the New York Times Square Marriott Marquis in late July.

08/15/2021

We had a fantastic view of Time Square.

08/14/2021

The view of Times Square from our 34th floor was awesome.

08/25/2021

The front desk was fine, and the clerk was able to get us a room with a partial TS view that turned out to provide some visual entertainment for the kids.

07/31/2021

Broadway shows were still closed during the time of this writing or else this would have been a perfect location to catch Broadway performances.

07/21/2021

It has always been a go to place for a nosh and a drink before or after a Broadway show or just a place to rest on the way to and from something.

07/08/2021

The hotel is also very close to many theaters, so when Broadway does reopen, this is an excellent choice if you are seeing a show, Hamilton is right next door.

07/02/2021

The hotel’s location in the middle of Time Square/ Broadway makes it ideal for first time NYC visitors or show goers.

09/11/2021

I also was supposed to receive a $50 room credit for the package I signed up with.

06/14/2021

Had four rooms this month under the Amex FHR program and initially no $100 credit per room shown on invoice at check out.

02/15/2020

While out, we had a small leak in the ceiling of our bathroom, Carlos was quick to notify us, move us to another room, and gave us a dinning credit for the inconvenience.

09/27/2019

I booked into the Langham and was expecting a beautiful room for the over 1200 dollars a night they were charging.

09/08/2019

I've stayed at other places via AMEX and I'm sure I've left credits unspent,

08/17/2019

The Langham beats everyone for friendliness and quality of service.

08/13/2019

You expect great service in the US

01/21/2019

From the time we arrived to the time we departed we were impressed by the high standard of service provided by the staff of the Langham.

11/25/2018

All in all it is a nice property and the service is above average.

08/04/2018

but this kind of quality and service comes at a price.

08/23/2021

Everything about the hotel was exceptional, from the staff that greet you when you arrive, to the spacious and luxurious guest rooms/bathrooms/in-room amenities, to the clean rooms and common areas.

03/05/2021

(Free snacks, treats) the shampoo and soaps were nothing special (I was expecting a luxury brand) Pros: wonderful service, amazing large soaking tub, larger rooms for NY standard, amazing bed and pillows, great location.

05/16/2020

The room is very spacious as far as luxury hotels go.

02/22/2020

Fittings were all luxurious and high-quality, Super bright and clean as well.

02/13/2020

If you are looking for luxury, Above and Beyond customer service, diversity, amazing bars and restaurants.

07/18/2021

It is an outdoor restaurant on the 11th floor, accessible through Ai Fiori.

06/30/2021

New ai fiori bar on 11th floor outside is great.

02/24/2020

Dining: We ate breakfast both mornings at Ai Fiori.

11/19/2019

Each person we encountered (the doormen, the driver, front desk personnel, housekeeping, the gentleman hailing the taxis and the hostess and waitstaff at Ai Fiori) were friendly, professional and attentive.

10/16/2019

Thre hotel restaurant, Ai Fiori is exceptional.

08/03/2021

5 stars to LANGHAM NYC on Fifth Avenue.

08/01/2021

We wanted a ‘front room’ overlooking Fifth Avenue which the team organised very quickly for us.

04/12/2021

right on 5th Avenue and very close to Bryant Park the room was perfect.

10/12/2020

The rooms are beautiful and the room views are mostly fifth ave and Empire State Building views.

12/30/2019

Was pleased to discover that, despite being on 5th Avenue, the room is very quiet - could not hear any noise despite being on a low floor.

09/19/2021

You pay a lot to stay at the Langham,

09/16/2021

Finally, I took the elevator to the lobby to order my room service, which was expensive and mediocre.

08/01/2021

Restaurant is pricey

01/19/2021

but it was marginal and overpriced.

12/22/2019

Our room was basic for the price we paid the towels and face cloths were so hard my face was red for the duration of our stay.

08/20/2021

So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

I paid for two queen beds.

05/14/2021

but the resort fee still applies.

04/27/2021

We didn't see or receive anything to justify that fee.

10/12/2020

Rates were low

08/27/2021

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

I chose Park Central because of its proximity to Central Park.

04/01/2021

Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

Great location right near Central Park.

03/02/2020

but it wasn’t the greatest service you’d expect with paying close to $200 a night at beautiful hotel.

06/06/2019

Other than its excellent location, this hotel is just mediocre when it comes to quality and service.

05/22/2019

but the level in terms of quality and service declined a lot.

06/27/2018

This was a big bone of contention as tipes should be given depending on service quality, all bars restaurants taxis in fact everyone expects about a 20% tip.

03/10/2018

Took my daughter to NY for her 13th birthday and chose this hotel for its location and price and was SO happy with the quality of service and friendliness of the staff.

09/29/2021

You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

It is right near Times Square and there is a train station right by it.

02/09/2021

The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

09/23/2021

however, I was charged 87.00 without being notified.

09/20/2021

She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

but it some how messed up the billing.

08/13/2021

Finally came home to have over $400 in erroneous charges on my credit card.

09/20/2021

The elevators took about 5-10 minutes to go up and down.

08/25/2021

The elevators were slow and it was sometimes difficult to get on.

08/12/2021

Elevators are too small.

08/11/2021

Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

09/13/2021

The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

08/15/2021

The hotel is right at the center of the Times Square so walking distance to many sites which was very convenient for our family.

07/26/2021

It is close to time square so it does have that going for it and the staff is nice.

04/12/2021

- It is super close to Times Square and is super convenient for shoppers and visitors.

03/11/2020

but the room we had was pretty dated , king bed was comfortable but be prepared for lots of street noise as being so close to Times Square this wadnt a surprise.

02/28/2020

Went to see the Jill Scott concert, I was looking for a great location not to far from Radio City Music Hall, also close enough Time Square for sightseeing, they had all the amenities I needed, and the rate at the time was affordable.

03/11/2020

I've stayed at many Hiltons and was surprised to have no Coffee/tea machine ,this meant a trip to Starbucks every morning which was a shame .

02/23/2020

There is s starbucks right outside the entrance for quick breakfasts if not having breakfast in hotel.

02/20/2020

On 45th st outside hotel was starbucks to get good caffeine fix.

02/16/2020

Fortunately, there is a Starbucks right next door.

02/06/2020

There is also a Starbucks next door, if you use the back entrance which is great to get your morning tea/coffee quickly!

08/28/2021

but they didnt specify that it was not a regular breakfast but breakfast bags with industrial danish.

08/16/2021

But the place has a worn look to it.

06/22/2021

Everything seemed very old and dated.

05/22/2021

The room is outdated.

05/16/2021

The interior was extremely outdated

09/21/2021

The hotel rooms do not look like the pictures the beds are ugly the bathrooms are ran down and the walls are all cracked never again not this hotel anyways

08/28/2021

Paint is damaged and bathroom is also.

08/25/2021

I was so disappointed in this hotel because while the location was great the bathrooms were bad - the shower was old and in need or recalking, and just filthy- I counted no less than 7 hairs stuck to the wall and dirty walls where people touch the most.

08/24/2021

The room was not updated and the tub did not drain properly.

08/24/2021

No amenities at all.

10/16/2019

Our room on the 48th floor had a great view of the Chrysler building.

07/23/2019

Great Location, Great view of Chrysler building n the 48th floor Room big and spacious, great comfy bed.

07/09/2019

Great view of the Chrysler building.

03/19/2019

My room, on about the 35th floor, had a view of the Chrysler Building.

03/14/2019

Upon arrival my party were given a complimentary upgrade to the 40th floor with great views looking at Times Square and the Chrysler Building.

08/25/2021

I was so disappointed in this hotel because while the location was great the bathrooms were bad - the shower was old and in need or recalking, and just filthy- I counted no less than 7 hairs stuck to the wall and dirty walls where people touch the most.

08/24/2021

Smells like marijuana everywhere

07/22/2021

The place is filthy, old and so outdated.

06/05/2021

makes the Millennium room look filthy.

05/24/2021

The mold & mildew in the shower was out of control.

08/24/2021

No coffee pots or refrigerators in rooms.

08/16/2021

The entertainment center that housed the refrigerator was on it's last leg!

07/22/2021

No refrigerator (although I have requested for one 5 times), no coffee machine all accompanied by rude staff ( maybe it was my luck)

06/21/2021

This morning only decaf in the room, no water.

06/16/2021

N/A

06/27/2021

Daniel provided me and my fiancée the best quality of service.

05/24/2021

but we strive to their same standards of service."

11/11/2019

N/A

06/29/2019

I expect better service from a Hilton Hotel.

05/20/2019

Great welcome after the frightening experience of radio city apartments -staff here are friendly polite and met all our expectations great service thank you for a great stay -cleanliness good