When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

The rooftop bar is fabulous, and the location is superb.

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

Was pleasantly surprised at how spacious the rooms with a great shower!!

The staff is great, the rooms are spacious and the hotel is in a great location.

The rooms are spacious, quiet, updated, and very well-appointed.

The rooms are spacious and well appointed.

The room was spacious and well-furnished, with a very comfortable bed.

The rooms were very spacious, beautiful bathroom, comfortable beds.

Spacious rooms with all required amenities.

Spacious rooms, clean, and great service.

Our room was spacious, clean, and so comfortable.

Best hotel for convenience, service and food - awesome time - Rooms are spacious, rooftop bar is just chic and crazy vibes with best views of NY City - cocktails and wine list is great - from entering to leaving hotel - just great experience

Rooms were Spacious, clean, comfortable bed, staff was nice.

Our room was spacious with comfy beds and a large bathroom.

Our room was very spacious, scrupulously clean, extremely comfortable and surprisingly very quite.

The rooms are also very spacious for NYC standards.

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

The Knickerbocker is perfectly located in Times Square.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

Bigger than expected for an NYC hotel room in times square for that price.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

The hotel is in an ideal location, right on Times Square.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

The Knickerbocker Hotel

price

creditcard

times-square

rooftop bar

modern

The location is splendid; across the street is St Patrick's Cathedral and the window dressings of Saks Fifth Ave. [It's a short walk to Rockefeller Center or Central Park] But what sets the Lotte apart from other hotels is the staff; friendly , gracious and helpful, especially Rebecca Villasenor.

It’s about 10 blocks south of Central Park.

We walked to Bryant Park, Central Park, Grand Central, Times Square and Rockefeller Center as well as easy cabs and subway access throughout the city.

The location is also really good for shopping with Radio City, the Rockefeller Centre and Central Park close by.

This is a really nice hotel and close to all the big attractions in NYC a few minutes walk from Times Square,  Central Park and very close to the rockafella centre and FAO Schwarz.

The hotel itself is perfectly situated in midtown in close proximity to shopping, restaurants,  art galleries, businesses and Central Park.

The hotels location is perfect, its next to St Patricks Cathedral, walking distance to Times Square and Central Park.

I stay often at the Trump Central Park, Conrad, Dominick.

The location of this hotel is perfect for shopping, great dining and simply for strolling along Madison and 5th Avenues as well as within close proximity to Central Park.

It’s a nine hotel in a very good location , very convenient for 5th avenue, Central Park, Times Square, Madison Avenue.

The hotel is in a great location within walking distance to Rockefeller Center, 5th Avenue shopping and Central Park.

Diego, our stellar concierge, found us a beautiful dinner location overlooking Central Park which made it extra special.

The hotel is ideally located so close to Rockerfella Centre, 5th Avenue, Times Square, Central Park.

Walking distance to Times Square and Central Park.

I travel for business and the central mid-town location is so convenient to Central Park, Time Square, and so many other places in Manhattan.

Walking location for theaters,Central Park,and restaurants.

It is an easy walk to Central Station, Times Square, Central Park, and Broadway, yet the area feels just a bit quieter, and we loved getting out early in the morning to wander outdoors around the Rockefeller complex before the crowds came in.

Special thanks to Isabella for helping us cater a superb picnic meal in Central Park, which our family will not soon forget, and to Clara for making us and I daresay all guests who visit the lobby feel special.

5th avenue and central park so close.Also we got on and off the subway at grand Central Station which is close and such a lovely start and end to some of our days out. Times square is also close

Pros
- rooms are very large and clean
- good location, walking distance to loads of sights (Rockerfeller, Central Park, Grand Central Station, Times Square, 5th Ave, etc)
- Maurice - ask for the secret Gossip Girl tour - not just our highlight of the hotel

However, rather than having our bags in our room upon our return, we had to go through an additional check in process for keys and then take a blue card to the bellmen station.

They can't/won't charge for you at reception.

The room lacked sufficient power outlets for charging phones. E.g.

Don't be fooled this hotel is not worth what they charge for it.

The rooms in the hotel no longer have a minibar, do not have a coffee maker or similar and the hotel charges for interntet (more than US$15 a day).

Bed linens were often messy and crumpled despite asking for linens to be changed by putting the card on the bed.

although isn't a huge amount we were frustrated this was something being charged when just about every shop / restaurant / hotel now days offer free Wi-Fi.

We had a very long day after missing a connection at JFK and had just been charged an exorbitant fee for the ride to the hotel.

No more basics (ie turn down service, change of towels etc) and went to the bar for a drink after the theatre. Definitely some companionship business transactions occurring at bar (yes you can assume!)

Unfortunately now they run an overpriced broke hotel, if you want something from the minibar a 35 dollar additional re stock charge.

but this is no longer a 5 star property and shouldn't be billed as such.

Wi-Fi was free with our reservation, don't know if this is the case for all as some reviews state a charge and we were expecting to pay.

The only quirk was there are no charging ports for iphone.

To their credit they left two complimentary bottles of water in the room at all times.

but it wasn’t because there was an UI issue with Amex and apparently I didnt book correctly.

Also WIFI was being charged at 15usd per day extra. 3.)

We booked a car to pick us up from the airport, quoted €326 and on check out charged us €407 with no explanation and a flippant response from concierge.

Another thing that we expect was a kettle in the room with coffee/tea making facilities,  When we queried this we were told to order from room service (at a charge).

The hotel is old, it’s in need of a makeover asap for the prices that they are charging, no space at the bar, we where told to find something of the venue, the room service was awful, there is no minibar in the room and if you find one double check it’s clean!the views are one of the best!

Old style bathroom, modest furniture for a five star, no frigo, glasses, kettle and Nespresso in the room.

The housekeeping staff failed to leave robes or a coffee maker in our room, which required a front desk request.

but it highlighted the size of the room rather than its utility or design touches
•	The TV was so old it didn’t have Bluetooth and there was no other way to play music (not even a bedside alarm clock)
•	There was one USB socket in the entire room
•	The minibar had been removed and boarded shut
•	There was no turn-down service or bottled water
•	There were no in-room tea or coffee making facilities
•	The bathroom was a three-piece – i.e.

I am writing this from my room as the bar doesn't open until 5pm and the foyer is full (and hot as an oven).

No fridge or coffee making facilities in the room, and apparently we had one of the best suites.

The middling bad:
The rooms are extremely tatty and tired and poorly provisioned, no fridge or coffee machine
The restaurant is badly run with rude staff and extremely over priced food
The lifts don’t work on the second floor, no explanation

The worse
The staff are extremely rude, to the point that they will lie to your face and then call you a liar, especially reception staff.

But given it’s a 5 star hotel there are a couple of negatives - there is no minibar or coffee maker in the room (although randomly there is a space seemingly made for a fridge).

The thermostat was temperamental and the lights system was weird and dated and there was no fridge or mini bar.

but ours did not include a refrigerator or a mini-bar, was extremely difficult to regulate AC in, and was dated.

The mini fridge was not stocked and there was a second fridge in a corner of the room that made it feel more like a college dorm room than a luxury hotel room.

Had an empty refrigerator in the corner no minibar and no coffee.

Furthermore, a coffee maker and refrigerator weren't in the room and we had to request them.

The fridge in our room was not only turned off,

All it took was 1 call and they had a shower chair and a fridge for my meds in under 10 minutes.

If you’re a red wine drinker, the choices are terrible at $26 and up for a 5 oz pour.

Surly staff, no facilities in the rooms, no coffee/tea making, nothing in fridge, no snacks to buy.

Excellent service, amazing view at the heart of Manhattan.

For Christmas in Manhattan, this is the ne plus ultra.

We will definitely stay here on our next trip to Manhattan.

The room was huge & great views of Manhattan!

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

This hotel is in a fabulous location in the heart of Manhattan.

The hotel is gorgeous and the rooms are large for Manhattan standards.

We will definitely return to this hotel in the future when we next visit Manhattan.

Have stayed here on several occasions when the hotel was The New York Palace, and this was my first time staying since being The Lotte New York Palace, and it is still a great place to stay when in Manhattan.

The hotel is in a perfect location, which makes it so easy to walk all around Manhattan.

but if you love old world charm and quintessential Manhattan then this is it.

This was a beautiful place and very centrally located in Manhattan.

The location of Lotte New York Palace is central to the vibrant mid-town Manhattan within walking distance to so many stores, restaurants, bars, and points of interest.

If you have a short trip to Manhattan and you need to move fast, this place is perfect!!!

An experience in itself, this landmark hotel combines luxury, great service and one of the best locations in Manhattan.

Great location in the heart of manhattan with 5 star service and accomodation.

It locates in a premier location in the middle of Manhattan.

I truly am looking forward to staying at the Lotte for many more, unforgettable and fun times in Manhattan!!

As most people know, you don’t get much for your money when booking a hotel in Manhattan.

To balance the feedback, perhaps U$D1000 is just what you pay these days for a room in Midtown New York

It's hard to understand how it's earned the accolade and it definitely carries the price tag.

How is this possible given the staff count and price?

The criminal
We pre paid our reservation and they took the money again at check in (with no receipt) and then again multiple times at check out (again no receipt) .

but feels incredibly dated, especially for the price point.

Most breakfast items at the Villard restaurant were not only sub-standard, they also were unbelievably overpriced for what we received.

However, given that it is one of the most expensive hotels in the city, it has to be live up to that level of quality and it doesn't meet the mark.

If you pay $150 per night, that would be about right

New York is a very expensive city and the expectation of a 20 per cent tip everywhere is systemic.

Will be looking for a different hotel an the same price

This hotel is not worth the value we paid which was approximately $1036 for 2 nights.

They both respond in a timely manner and pay attention to every detail. .

Additionally, the lack of a coffee machine forced us to venture downstairs for our morning caffeine fix, which turned out to be an expensive endeavor.

Sad as one should expect a working toilet for this price .

Views from the room (Cathedral view) were above average too.

The view from our room was amazing with the cathedral and other buildings.

Pros
The location
View from the room
Size of the room

Cons
The cost is insanity.

Our room had a great view looking down East 50th street.

Wonderful hotel with amazing room view of St Patrick’s Cathedral.

Our room, a cathedral room view with king bed, was very pleasing and comfortable.

I did so and Noah had arranged a different room with the most amazing view of any room I've had in any hotel.

I stayed for four nights and took a room overlooking St. Patrick’s Cathedral.

We were originally booked in a Cathedral View Room

Positives first - We had a cathedral view room which was great, 4 of us (2 adults, 10 and 16 year old) sharing 2  comfortable double beds

Rooms overlooking the Cathedral definitely worth booking and the location in general is fantastic.

Needless to say the room and the view were absolutelly stunning.

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