When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

The rooftop bar is fabulous, and the location is superb.

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

The rooms are wonderful,  great bedding and the nicest pillows!!

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

When my daughter and my self-arrived at this hotel, our reserved room was not honored.

The staff is great, the rooms are spacious and the hotel is in a great location.

Our room was large, clean, and very comfortable.

Room was gorgeous and beautiful - we stayed in a double queen ADA suite.

And the view we had from our room was unreal too!

The staff, and presentation of rooms was fantastic, no complaints and would happily recommend to others looking to spend some time in New York.

Rooms are comfortable and correctly sized.

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

The Knickerbocker is perfectly located in Times Square.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

Bigger than expected for an NYC hotel room in times square for that price.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

The hotel is in an ideal location, right on Times Square.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

The Knickerbocker Hotel

price

creditcard

times-square

rooftop bar

modern

Location is great, very close to a lot of landmarks and a block from the subway.

Location:bryant park is down the block as well as times square,broadway and rockefeller center(a few blocks away) . 2.

They have a nice happy hour and also access to a gym a block away.

Just a couple of blocks away from Broadway shows and Time Square (3-5 minute walk max).

Times Square a couple of blocks away yet, peace and quiet awaits in a warm cozy room.

Complementary gym membership a block away was really nice to have too.

but you only had a walk a couple blocks to be close to everything including the Times Square subway station.

even though Times Square is literally one block away.

The location is perfect - it’s right next to a great bakery for breakfast and coffee every morning, and the subway at the end of the block is one of the best connected in the area.

Located on 41st between Broadway and 6th, there are subway stations (for different lines) on both Broadway and 6th, within a block of 41st.

Location was convenient and close to both Times Square and Broadway.

Located 2 blocks from Times Square (so close enough for a short walk, yet it was quiet).

Bryant park and times square are bouth under one block away from hotel so you would save much traveling time by staying in this hotel.

Everything is walking distance and the train station is just half a block away.

We were one block from a subway station with an elevator, Paris Baguette Bakery on the left, another great bakery on the right, and a CVS around the corner.

Great utilisation of space in room with hooks and storing under the bed and loved the modern shower with two hoses - brilliant - Lovely bar and Italian restaurant and location is perfect for walking everywhere- we will definitely be returning to this hotel next Summer

The rooms were modern and had great storage.

Our room was modern and spacious for our 5 night stay.

The hotel is very modern and comfortable.

I loved the proximity to everything, the size of the beds (double KINGS) and overall modern and updated hotel/ammenities.

Modern Italian restaurant AperiBar compliments this fantastic boutique hotel perfectly.

Very good hotel, clean and modern, ideally located with very nice emplyees.

but was modern, comfortable and clean, and housekeeping was excellent.

The room was modern and clean and with all the amenities you might need.

Luma was a beautiful hotel right at the entrance to byrant Park and times square, a modern hotel with state of the art facilities and every accessory needed from hair dryer to umbrella.

Nice, modern rooms, super service, very good located - close to Broadway, Times Square, Rockefeller Center.

Rooms were modern, comfortable and quiet.

The location of this hotel is excellent, the staff members are super attentive and the room facilities are modern.

Room was clean and modern with all the amenities you typically look for.

USB and USB-C connection without need to have a travel adapter to charge my phone in the bedside table.

Seemed like we were calling the front desk often for items overlooked by housekeeping.

Our cell phone calls within the room disconnected several times from the 25th floor and hotel’s internet was intermittent and not as fast or reliable as expected.

We needed replenishment of supplies and had to call from my cell phone.

but the woman I spoke with over the phone said no.

The staff was incredibly accommodating--every wish was their command, fulfilled almost before we hung up the phone.

Cleaning wasn’t good every days, I had to call front every days.

They have USB ports to charge your phone so if you were coming from abroad you don’t need to worry bout adapters.

I had to call daily for providig towels, coffee & shampoo.

To plug something in, you have to fill out a form that asks for your name, E-mail and phone number.

Both guys stopped answering my calls and emails.

Hotel staff was exceptional in providing additional linens and pillows as requested, not to mention super-fast delivery of anything we needed when called down to the front desk (like more Nespresso pods, creamer, sugar/splenda, etc). We even needed to call one time to get the toliet unplugged (how embarrassing!)

Another minor inconvenience is, since we stayed in 20th floor, cellular signal was not good, so all the devices, including phones, relied on wi-fi,

20 minutes later I had to call back again and they had somehow forgot to let housekeeping know.

I want to call out - this review is specifically on the double queen rooms only (room 1904).

but really good
Internet access was problematic  and mobile net did not work in our room.

but when we looked for linens they were nowhere to be found and it took two calls and an hour to finally get them.

I was in and out of communication with him as I was working myself at the time and couldn't use my phone.

The location of the hotel was perfect, right by Times Square and the room was large and clean and perfect for our family.

Brilliant room with everything you needed - kettle, fridge, coffee machine, hairdryer and even umbrella for the rain.

Extremely clean rooms and very helpful staff.

Umbrella, Hairdryer and iron in room available.

The rooms are very comfortable and beautiful appointed.

The room was quiet and it was really possible to take a nap in the afternoon.

The rooms have great windows so they are super quiet, and even better, they have two king beds, which is very rare these days.

The room was a nice size,  beds were really comfortable and the room was so quiet.

⭐️

*** The room was clean and comfortable .

The room (2Q beds) was sizeable and very comfortable—esp the beds.

Front desk folks like family   Rooms spotless and perfectly appointed,  20th floor city view so beautiful that we slept with the remote control shades open all night.

LUMA Hotel Times Square has clean, comfortable, well-appointed rooms, friendly & responsive staff, and the best price for that location!

The beds were queen size and comfortable.

Excellent location, nice size room for NYC, wonderful service.

King size beds are very big and confortable.

The bathroom was a nice size with great lighting.

This hotel exceeded expectations, the room was a nice size for NYC.

We had a 2 King beds room and the room is good in size (I won't say big cause the room only has 2 beds and a table).

The size of the room is cozy, especially after pulling out the sofa bed,

Location was great for subway access, staff were friendly, restaurant / bar was lovely, rooms were a good size and clean (no carpet - thankfully!).

Love that they offered 2 king size beds and the room was large enough for 4!

Good location, 
Quiet, 
Clean rooms, 
No complimentary water, 
No breakfast included 
Price little steep for boutique hotel, 
Size of room is big for nyc std
No parking available 
Good reception 
Good bell boy

Our room was a great size ,very clean, and suprising quiet for NYC.

We also appreciated the super comfortable king size beds!

The reason we chose this hotel was because it was one of the few in NYC that had king size beds.

Great room size, very clean and spacious.

The lobby is too small, you can hardly see the location of the check-in, the room is small, the breakfast is simple

The room was small which is to be expected in New York.

Although the rooms are a little small and there wasn't much of a view from our room in the back, the location on 41st right at  Bryant Park was so perfect that we only used the rooms for a quick recharge here and there and to sleep the night.

Small rooms especially if for 3 adults once the sofa bed is opened there is no space to pass!

For us - we chose LUMA due to rooms having two king beds, which is unheard of for NYC, as most "double" rooms are usually two full beds in a tiny room.

Though this room is somewhat small just like other NYC rooms- every inch is thoughtfully designed.

The rooms were small (especially after opening the bed in the sofa)

Been to NY lots of times and (kind of) got used to small rooms and cranky people.

Room was very small, bar is also very small, charged $80 for valet parking and price for room is a bit expensive,

Overall, the room is a little bit small for a week's stay if you are 3 in it and keep the sofa open.

The room was a little small with the pull out sofa

LUMA Hotel Times Square

small room

phone

convenient location

room size

Fresh fruit, meat, cheeses, bagels, pastries, eggs.

The hotel has free wine and cheese in the lobby around 5ish every day

The hotel also has a daily Wine and Cheese hour from 5:00 p.m. to 6:00 p.m. with crackers, cheeses, and very good wine.

Sure, the breakfast is included and so is the wine and cheese and desserts - more on that below -

Big thanks to Gilbert who took care of us and we met Dee later for their wine and cheese which was nice touch to decompress after.

They also had a nice lounge area, with a happy hour Wine and Cheese tasting at 5PM.

Great hotel in a perfect location
Free wine and cheese in the afternoon
Friendly and helpfull staff
The included breakfast was ok.

Morning coffee and evening wine and cheese are a plus -

The hotel also offers a complimentary snack and wine hour every day, so you can sit back and relax with a glass of wine and some cheese, chips, fresh veggies and dipping sauces after a long day in the city.

And their special extras: Wine & Cheese at 5pm, L’Occitane toiletries, help-yourself snacks and hot drinks counters.

Do not miss wine  and cheese for free at 5p.m, very good quality wines.

however, a lounge just above reception with free coffee, water, cookies and fruit - and free wine and cheese between 5 and 6 every day.

The daily cheese and wine hour in the second floor lounge was an added bonus.

Complimentary cheese and wine hour from 5pm was very welcoming.

Daily snacks (chips, granola bars, apples) and afternoon wine & cheese were included.

Always very good service, amenities such as: L'occitane products in the bathroom, espresso coffee maker in the room, coffee, fruit and snacks always available, daily happy hour with wines and cheeses.

Nice touch with a free wine and cheese at 4pm.

Free continental breakfast every morning, wine & cheese from 4-5 daily, & even a bottle of wine delivered to our room because it was my birthday.

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