Search Result for “Restaurants and shops“ in New York

08/10/2021

A couple of blocks from a myriad of restaurant choices on Columbus Avenue.

07/26/2021

The rooms have little kitchenette which helps to have some meals like breakfast in the room.

07/14/2021

Excellent breakfasts and other meals at adjoining Vivand.

07/08/2021

We bought food across the street at the market and ate sandwiches for dinner each night.

06/28/2021

The location is excellent, there is a cafe on the corner, Starbucks near by, CVS, Marshall's and the Subway is a short walk.

07/05/2021

When we asked the hotel to fix the issue or apply a credit they said “maybe next time.” Also, kitchen did not have pans for the oven, only the stove.

04/22/2021

So you cant also know the time since your phone charges away from you.

01/11/2020

We also had a problem with the swipe card not working on our door.

11/08/2019

They have gone green too, when you check in you get key cards including one that turns on your lights there is a slot right at the entrance to your room.

10/15/2019

No where to charge devices near bed.

03/08/2020

Extremely quiet, near the subway and Central Park, across from a grocery store.

02/20/2020

Also very close to subway stops.

02/19/2020

Close to subway, supermarket and coffee shop.

02/06/2020

The location was excellent, near the subway, supermarket, Century 21, Marshalls and Grays Papaya.

01/29/2020

Close to 72nd subway.

01/14/2020

Bathroom is small,

01/03/2020

Cons - Small bathroom with minimal counter space.

12/29/2019

Bathroom was only small

11/17/2019

The bathroom was a little small and the marble floors were freezing in the morning

11/15/2019

A couple of negatives are worth mentioning: despite the fact that we had a suite, the bathroom was tiny.

06/27/2021

For those who are coming from out of town- the location is fabulous- steps to an express subway (one stop to Times Square, about 20 minutes to Soho in the local) and walking distance to Central Park.

03/12/2020

Upper west-side location is great - walking distance from Central Park, museums, Lincoln Centre, restaurants, transit plus Fairway and Zabars for food.

02/01/2020

We had a great stay at Hotel Beacon - it's location was perfect to access the subway, supermarket across the road, nearby restaurants, walking distance to Central Park.

01/27/2020

The location is superb, close to Central Park, Lincoln Center and even Broadway Theaters.

01/11/2020

Beacon Hotel offers not only a very good location, with Central Park at walking distance and plenty of restaurants around,

07/14/2021

Tasteful, non-obtrusive pictures on walls.

02/27/2021

Thin walls.

12/27/2019

First room we had was on the 7th floor with room that looked into a brick wall!

11/20/2019

The noise from the adjacent mechanical room and/or elevator was unacceptably and they've place the headboard of the bed against the noisiest wall.

11/19/2019

who quieted down after my wife banged on the wall, and the hot water in the bathroom taking an inordinate amount of time to come on.

07/08/2021

We bought food across the street at the market and ate sandwiches for dinner each night.

06/27/2021

Close to Columbia University, a Trader Joe’s and Whole Foods (as well as the famous Zabars market).

09/04/2020

No food service at this time, so can't attest to that. But each room/suite comes with a kitchen of sorts, and there are two wonderful markets across the street (and a great liquor store next door!)

03/07/2020

The food market across the road was my go to place for meals to cook and eat in my room, found the bar a wee bit expensive.

02/21/2020

Everything you need in a pinch is right there - market across the street, loads of coffee and food choices within the block.

02/19/2020

Close to subway, supermarket and coffee shop.

01/16/2020

Great soundproofing on the windows and walls, comfortable beds and pillows, good location (walks distance away from good food and shops) , friendly staff, clean rooms, and the ac/heater works very well as well.

01/06/2020

It is a great location for shops, Central Park and restaurants .

12/27/2019

The supermarket and upmarket food shop across the road along with the proximity to the 72nd street subway stop (3 minute walk) make Hotel Beacon a top choice if you want that authentic neighbourhood experience.

12/09/2019

but central with great shops and restaurants nearby as well as easy subway access nearby.

08/31/2021

After that, the music quiets down

06/27/2021

Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

It was loud in our room from the band - we were on the 4th floor -

05/20/2021

The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

We didn’t hear sirens and horns honking at night like in midtown.

09/24/2021

The music is terrific and the food is great as well.

09/04/2021

We were a short walk to Target, BBB, Whole Foods and lots of restaurants.

08/01/2021

On their leather nightstands, you can see all these permanent stains from food or water.

05/29/2021

Hotel was short walking distance to many restaurants.

01/28/2021

I found myself having to sit on my knees just so that my girlfriend and I could eat together.

02/25/2019

Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

Leonardo H is the best server in this joint.

02/04/2019

Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

We saw a movie in their cinema, which we loved!

12/21/2020

You might see some big film and music people staying here.

08/20/2020

I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

09/04/2021

We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

but they refused to reverse the charge.

11/06/2019

Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

All these are available for hotel guests to use without charge.

09/24/2021

The music is terrific and the food is great as well.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

The music and the musicians are exceptional.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

08/16/2021

Great little coffee shop in lobby.

08/27/2020

Sammy and Ben were Perfect hosts and knowledgeable of all available eateries and open shops.

03/06/2020

Great scene with an awesome coffee shop.

03/05/2020

Most excellent location has a number of restaurants in short walking distance - the indy coffee shop in the building was a nice touch.

02/05/2020

The Roxy is a beautiful hotel located in walking distance to many shops, restaurants and NYC tourist stops.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

05/03/2021

Tons of neighboring restaurants and coffee shops.

04/22/2021

Nice redeveloped neighborhood with lots of new fancy shops.

02/15/2021

Plenty of shops and restaurants in the area.

09/17/2020

There are enough shops and restaurants open now that it felt like NYC with 75% noise and hassle.

09/15/2020

The shops, restaurants and coffee shops in the area are opened as well!

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

09/08/2021

Walk to the High Line, Little Island and many excellent restaurants.

09/06/2021

Miss Bryn was so very welcoming and had great recommendations for what to do and where to eat - thank you!

08/30/2021

Great location, clean room , great restaurants.

08/28/2021

The hotel location is quite central and nice to wander through the neighborhood at night to find a great little restaurant for dinner.

08/25/2021

I would HIGHLY recommend a meal here!

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

09/15/2021

The rooms are small

07/22/2021

The rooms are small

07/21/2021

Room small

07/20/2021

Super small rooms, cheaply designed (you know, like when you try to turn a faucet handle and the whole fixture moves).

07/10/2021

The rooms were small

09/15/2021

They also have a fun rooftop that serves drinks and food for when I wanted to step away and enjoy the evening sunset.

09/14/2021

Nice and very clean Hotel , very friendly staff and the Rooftop is very special with excellent bartenders they serve really good drinks and food .

08/30/2021

He was answering all my questions about the hotel and even recommended a bunch of restaurants and bars nearby.

08/26/2021

They offer great food, a great work environment, and a wonderful rooftop later in the night.

08/24/2021

butt a couple of times when I needed to eat something fast.

09/06/2021

If you’re hip and savvy and stay up all night, maybe this is the place for you.

07/22/2021

Trendy vibe with rooftop and hipster feel.

07/22/2021

It is newly updated—has a super hip and modern, very clean, staff were great, and it's close to subway and bus lines.

07/20/2021

Is “hip” the new term for cheap?

06/28/2021

It’s fun, hip, reasonably priced and perfectly located in SoHo.

09/18/2021

From the room to the rooftop bar everything was clean, fun, and welcoming.

09/17/2021

The staff were super accommodating and the rooftop bar is a must.

08/30/2021

My room was amazing, with a beautiful view of the city, and the rooftop bar was phenomenal.

08/26/2021

They’ve also got a great lounge to work at and the coolest rooftop bar.

08/24/2021

N/A

08/11/2021

The staff was very friendly and professional.. a special thanks to Caroline, she was extremely helpful by giving us information on different restaurants and shops in the area.

08/02/2021

We called in advance and fortunately they were able to accommodate our early arrival. There was a very cool gift shop that had everything from coffee to boozy popsicles to an old fashioned in a bottle (my boyfriend loved them!)

08/01/2021

They also have a great restaurant and coffee shop on the main floor.

07/28/2021

N/A

05/18/2021

Lobby area has a nice coffee shop w/grab and go in the morning.

09/06/2021

but everytime the AC clicked on - and it was often - it sounded like a plane landed in our room.

07/18/2021

We didn’t have AC for hours and had to switch rooms 3x in total before reaching a solution.

03/31/2021

The AC did not work one day (out of 3), so not terrible,

12/22/2020

The air conditioning wasn’t working & would leak water all over the floor.

12/05/2020

however there was no decorations and it didn’t even have heaters outside.

09/14/2021

Nice and very clean Hotel , very friendly staff and the Rooftop is very special with excellent bartenders they serve really good drinks and food .

09/13/2021

The aesthetic is very nice and the staff are very friendly and helpful.

08/29/2021

The staff are super friendly and attentive.

08/21/2021

The front desk staff are always knowledgeable and friendly.. Joe and Dan directed me to great sites around town.

08/20/2021

Very polite and friendly and always eager to help.

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

12/30/2019

Great restaurant in hotel, even better coffee shop.

12/27/2019

The hotel is in a great location near lots of shops and restaurants.

12/17/2019

Special mention to John at the rooftop bar and a female concierge that helped me a lot. every proposal (restaurant, shops. )

11/26/2019

Bryant park right around the corner has a beautiful skating ring and Holiday little shops

11/02/2019

Everyone from the front door to check-in and check-out were great to deal with, including the restaurants, bars and coffee shops on the property.

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/24/2021

Thoroughly enjoyed the rooftop venue and delicious food presented by a friendly, courteous, and very attentive staff.

09/22/2021

I frequent restaurants and rooftops often, and this experience was one of my top ones.

09/19/2021

It's a real gem with lovely cocktails and am amazing view.

09/17/2021

Johir (food runner) was so attentive and really helped to make our experience here great he was knowledgeable about the food and happy to assist with any additional items we needed.

05/18/2020

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

N/A

01/19/2020

The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

and close to all the subways!

01/15/2020

but you won’t need the vehicle $(70.00) Subway steps away.

07/30/2021

Drinks weren’t too expensive either.

03/11/2021

I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

We paid $3600 in Nov. for a March trip.

07/30/2020

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

08/26/2020

Very nice quality rooms and the staff were great on check-in/out and when we ordered room service.

08/10/2020

We found everyone at the hotel extremely friendly and helpful, from the reception ladies to the bartender to the room service guy.

04/21/2020

We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay.

03/12/2020

An array of fresh fruit, cooked food, cereals and anything else you might want was all readily available in the buffet.

03/11/2020

The rooms are spacious and clean, the food excellent, great location, the conceriage is very helpful.

03/24/2021

I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

My calls to Crowne Plaza billing have never been returned.

09/07/2020

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

12/10/2019

The theater district is right around the corner and there are endless food options.

11/08/2019

On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

Location is very convenient to the theater district and parking is available.

10/06/2019

Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

07/30/2021

Perfect to Times Square.

05/02/2021

but Times Square was great!

04/24/2021

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

We opted for the Times Square view room, which cost more

02/12/2020

Myself and partner have just come home from a 6 night stay at the crowne plaza Times Square, as others have said this hotel is in a fantastic location, near to multiple subway stops, restaurants and shops.

02/10/2020

Convenient coffee shop downstairs also sold hot cocoa and wine :-) Victoria at the Front Desk was very friendly and helpful.

12/24/2019

but the bar was nice and they had a coffee shop but my wife and daughter didn't care for their fancy coffee so find a Starbucks around there they seem to be everywhere.

11/26/2019

It is walking to central park, shops, museums, times square, subways.

11/10/2019

We stayed here for a few nights to catch a broadway musical, great staff, clean rooms, close to several restaurants, shops and theaters.

07/22/2021

Full free breakfast in the morning was priceless.

07/05/2021

The free breakfast Buffett I did not like only went once best thing I ate was the fresh fruit.

05/10/2021

The breakfast included was in a box.

04/12/2021

They offer free breakfast

03/07/2020

We were down for breakfast on the first morning at 7am and already it was a free for all.

08/27/2021

The location is excellent, near time square.

07/21/2021

Pros; The location can't be beat, near Times Square and Restaurant Row.

05/17/2021

I love this hotel because of the proximity to Times Square, Riu is only one block away.

05/09/2021

The location is perfect, it is near the times square, underground, brodway.

04/02/2021

Well maintained property with following all covid guidelines.Times Square is walking distance from hotel

01/18/2020

5 minutes to Times Square, 10 minutes to Central Park and restaurants, shops all nearby.

12/09/2019

Nice coffee shop attached.

12/03/2019

i lovely new york and hotel iam deaf wheelchair remember and round look shop ..i wish there new york ha ha ha breakfast lovely .

12/02/2019

It offers many restaurants to choose from walking distance, as well as many Broadway shows and Times Square shops.

11/23/2019

There are plenty of diners, restaurants and coffee shops within a 2 minute walk of the hotel.

09/30/2021

My only issue would have been rooms are very small for it being a double room and not a lot of space for suitcases and clothes.

08/05/2021

Rooms are small

07/22/2021

Room a little on the small size

07/21/2021

N/A

05/09/2021

The rooms maybe was small,

09/28/2021

There are multiple ethnic restaurants within walking distance of the hotel and close to Broadway Street to see a play.

09/24/2021

Customer service was food.

09/16/2021

though were friendly and very helpful more so than the greeters, food was excellent.

09/11/2021

Breakfast comes with lots of foods.

08/27/2021

There was a wide variety of food to choose from.

09/11/2021

Modern, pleasant and good.

08/17/2021

modern lobby and beautiful rooms and a slice of heaven!

08/05/2021

The hotel is modern and very clean.

07/18/2021

Hotel is new and modern.

09/13/2020

The hotel offered breakfast and the rooms are modern and very clean, hotel staff were very warm and friendly and answered all our questions without hesitation, We are hopefully going back in 2021 and will staying here again ❤️

09/05/2021

Despite being in Times Square, our room was quiet.

08/17/2021

We not only had a great view of Times Square,

08/16/2021

We recently stayed a week at the New York Times Square Marriott Marquis in late July.

08/15/2021

We had a fantastic view of Time Square.

08/14/2021

The view of Times Square from our 34th floor was awesome.

08/23/2021

The Starbucks coffee in the gift shop was excellent and very convenient.

08/17/2021

All the restaurants (except for the breakfast buffet and coffee bar in the gift shop) were closed,

08/14/2021

We did visit the large gift/coffee shop that had quite a few beverage and food options.

08/13/2021

The one gift shop that provides coffee…isn’t open until after 8 AM.

07/31/2021

A great selection of coffee shops are all walking distance.

08/25/2021

It was always overpriced

08/17/2021

It's not self-service, so you have to pay the hefty fee to have them wash your clothes,

08/13/2021

It’s not worth the full-room rates of 300+ they are asking when most of the hotel is shut down.

08/12/2021

The only pain point was the parking charge of $95/night for a large SUV

08/01/2021

At the Hilton they charge something like $10/bag for this service and I was much more pleased to offer a gratuity to the kindest man than to pay $10/bag for a few hours until our flight.

08/25/2021

The front desk was fine, and the clerk was able to get us a room with a partial TS view that turned out to provide some visual entertainment for the kids.

07/31/2021

Broadway shows were still closed during the time of this writing or else this would have been a perfect location to catch Broadway performances.

07/21/2021

It has always been a go to place for a nosh and a drink before or after a Broadway show or just a place to rest on the way to and from something.

07/08/2021

The hotel is also very close to many theaters, so when Broadway does reopen, this is an excellent choice if you are seeing a show, Hamilton is right next door.

07/02/2021

The hotel’s location in the middle of Time Square/ Broadway makes it ideal for first time NYC visitors or show goers.

08/16/2021

I had to go back to desk and wait while this was double-checked.

08/01/2021

To get the line you should wait at least 20 minutes on the line.

06/14/2021

button on the phone and made the requests, even the operator was surprised that we didn't get the items waiting in the room for us.

05/24/2021

We never waited more than a few seconds for an elevator.

10/10/2020

As I write this I am still waiting for toiletries.

09/23/2021

Five star service, quality, food, elevators!,

09/05/2021

Room service was available.

08/25/2021

The hotel restaurant was closed.

08/23/2021

Close to all public transportation and some decent restaurants.

08/17/2021

but who goes to NYC to eat in the hotel?

08/16/2021

When we checked out, I saw mysterious charges totaling over $186.

08/12/2021

but I knew ahead of time and understand the cost of parking charges at Times Square.

07/25/2021

Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/23/2021

I found a parking garage two blocks from the hotel for $15 per day while the hotel is charging $65- $95 depending on the size of the car.

06/11/2021

They charge premium prices for your stay.

09/05/2021

The use of the elevators was a bit confusing at first,

08/25/2021

though they should adjust the programming for COVID times and just give everyone their own elevator!

07/25/2021

Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/08/2021

With the system they have in place for elevators, I felt very safe and nobody would be on that floor if they did not belong.

05/24/2021

We never waited more than a few seconds for an elevator.

05/29/2021

This is right to many food markets and restaurants and walking to the theater district and Rockefeller plaza.

01/02/2020

I have no doubt that if we return to New York City in the future this would be the place to stay in the theater district.

10/15/2019

Location was right in the middle of Times Square and Theater district.

10/13/2019

Right in heart of theater district.

10/03/2019

Right in the middle of Times Square and the Theatre district.

09/30/2021

It had the perfect location, daily wine, 2 restaurants, AMAZING and attentive staff, and super clean.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/31/2021

Anyway - everyone from the rooftop guards to front desk, the rooftop food and service in general - all quite excellent!

08/19/2021

They have live music in the lobby bar and on the top of hotel it has a rooftop view of the city with good food and good vibes.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

04/29/2021

While you are there be sure to check out the great coffee shop just across the street and if you drive in, remember to take advantage of the discounted parking that the Refinery offers.

10/23/2020

We loved Bryant Park and the restaurants and shops in this area.

08/20/2020

N/A

02/18/2020

Coincidentally, it is located directly across the BEST coffee shop for coffee and amazing chocolate chip cookies Culture Espresso👌

02/06/2020

The lower jazz bar is cool and there was a Lemon pop up shop in lobby when were were visiting so we did some shopping without leaving the hotel.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

09/30/2021

The dinner and room service amazing.

09/07/2021

A few examples: 1.There was a mild mess-up on our breakfast order in the cafe Saturday morning.

09/04/2021

We checked in yesterday to find all of the restaurants closed.

08/25/2021

Peter greeted my husband and I at 1 am and helped us store all of our essentials for brunch the next day.

08/17/2021

The Palace sure will be our regular mid-town hotel.The comfort, the food and the service were all exceptional (thanks to Kal and the rest of the team).

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

12/14/2020

Since shops located on Madison Avenue tend to be closed in the evening hours, the avenue was sparsely populated which also added to my own sense of comfort and safety.

03/17/2020

Very nice coffee shop downstairs with lovely treats and coffee.

03/03/2020

Yes, they have a very nice coffee shop downstairs,

02/25/2020

Great location too - walking distance to Times Square, Rockefeller center, and shops.

02/16/2020

Plenty of restaurants, coffee shops and convenience stores within very short walking distance as well as within the hotel .

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.