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2130 Broadway, New York City, NY 10023-1724

Hotel Beacon

4.6

1164 reviews

Trip advisor
restaurant
shop
central-park proximity
subway proximity
market access

08/10/2021

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A couple of blocks from a myriad of restaurant choices on Columbus Avenue.

07/26/2021

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The rooms have little kitchenette which helps to have some meals like breakfast in the room.

07/14/2021

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Excellent breakfasts and other meals at adjoining Vivand.

07/08/2021

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We bought food across the street at the market and ate sandwiches for dinner each night.

06/28/2021

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The location is excellent, there is a cafe on the corner, Starbucks near by, CVS, Marshall's and the Subway is a short walk.

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07/05/2021

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When we asked the hotel to fix the issue or apply a credit they said “maybe next time.” Also, kitchen did not have pans for the oven, only the stove.

04/22/2021

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So you cant also know the time since your phone charges away from you.

01/11/2020

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We also had a problem with the swipe card not working on our door.

11/08/2019

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They have gone green too, when you check in you get key cards including one that turns on your lights there is a slot right at the entrance to your room.

10/15/2019

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No where to charge devices near bed.

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03/08/2020

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Extremely quiet, near the subway and Central Park, across from a grocery store.

02/20/2020

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Also very close to subway stops.

02/19/2020

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Close to subway, supermarket and coffee shop.

02/06/2020

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The location was excellent, near the subway, supermarket, Century 21, Marshalls and Grays Papaya.

01/29/2020

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Close to 72nd subway.

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01/14/2020

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Bathroom is small,

01/03/2020

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Cons - Small bathroom with minimal counter space.

12/29/2019

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Bathroom was only small

11/17/2019

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The bathroom was a little small and the marble floors were freezing in the morning

11/15/2019

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A couple of negatives are worth mentioning: despite the fact that we had a suite, the bathroom was tiny.

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06/27/2021

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For those who are coming from out of town- the location is fabulous- steps to an express subway (one stop to Times Square, about 20 minutes to Soho in the local) and walking distance to Central Park.

03/12/2020

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Upper west-side location is great - walking distance from Central Park, museums, Lincoln Centre, restaurants, transit plus Fairway and Zabars for food.

02/01/2020

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We had a great stay at Hotel Beacon - it's location was perfect to access the subway, supermarket across the road, nearby restaurants, walking distance to Central Park.

01/27/2020

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The location is superb, close to Central Park, Lincoln Center and even Broadway Theaters.

01/11/2020

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Beacon Hotel offers not only a very good location, with Central Park at walking distance and plenty of restaurants around,

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07/14/2021

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Tasteful, non-obtrusive pictures on walls.

02/27/2021

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Thin walls.

12/27/2019

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First room we had was on the 7th floor with room that looked into a brick wall!

11/20/2019

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The noise from the adjacent mechanical room and/or elevator was unacceptably and they've place the headboard of the bed against the noisiest wall.

11/19/2019

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who quieted down after my wife banged on the wall, and the hot water in the bathroom taking an inordinate amount of time to come on.

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07/08/2021

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We bought food across the street at the market and ate sandwiches for dinner each night.

06/27/2021

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Close to Columbia University, a Trader Joe’s and Whole Foods (as well as the famous Zabars market).

09/04/2020

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No food service at this time, so can't attest to that. But each room/suite comes with a kitchen of sorts, and there are two wonderful markets across the street (and a great liquor store next door!)

03/07/2020

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The food market across the road was my go to place for meals to cook and eat in my room, found the bar a wee bit expensive.

02/21/2020

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Everything you need in a pinch is right there - market across the street, loads of coffee and food choices within the block.

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02/19/2020

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Close to subway, supermarket and coffee shop.

01/16/2020

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Great soundproofing on the windows and walls, comfortable beds and pillows, good location (walks distance away from good food and shops) , friendly staff, clean rooms, and the ac/heater works very well as well.

01/06/2020

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It is a great location for shops, Central Park and restaurants .

12/27/2019

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The supermarket and upmarket food shop across the road along with the proximity to the 72nd street subway stop (3 minute walk) make Hotel Beacon a top choice if you want that authentic neighbourhood experience.

12/09/2019

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but central with great shops and restaurants nearby as well as easy subway access nearby.

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2 6th Avenue, New York City, NY 10013-2401

Roxy Hotel New York

4.8

1322 reviews

Trip advisor
restaurant
shop
music
leonardo
movie

08/31/2021

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After that, the music quiets down

06/27/2021

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Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

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It was loud in our room from the band - we were on the 4th floor -

05/20/2021

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The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

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We didn’t hear sirens and horns honking at night like in midtown.

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09/24/2021

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The music is terrific and the food is great as well.

09/04/2021

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We were a short walk to Target, BBB, Whole Foods and lots of restaurants.

08/01/2021

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On their leather nightstands, you can see all these permanent stains from food or water.

05/29/2021

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Hotel was short walking distance to many restaurants.

01/28/2021

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I found myself having to sit on my knees just so that my girlfriend and I could eat together.

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02/25/2019

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Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

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A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

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Leonardo H is the best server in this joint.

02/04/2019

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Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

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Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

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07/27/2021

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Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

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We saw a movie in their cinema, which we loved!

12/21/2020

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You might see some big film and music people staying here.

08/20/2020

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I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

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When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

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09/04/2021

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We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

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At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

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but they refused to reverse the charge.

11/06/2019

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Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

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All these are available for hotel guests to use without charge.

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09/24/2021

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The music is terrific and the food is great as well.

08/31/2021

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The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

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Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

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The music and the musicians are exceptional.

07/27/2021

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Music, movies and magnificent munchies to name a few reasons to stay here.

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08/16/2021

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Great little coffee shop in lobby.

08/27/2020

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Sammy and Ben were Perfect hosts and knowledgeable of all available eateries and open shops.

03/06/2020

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Great scene with an awesome coffee shop.

03/05/2020

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Most excellent location has a number of restaurants in short walking distance - the indy coffee shop in the building was a nice touch.

02/05/2020

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The Roxy is a beautiful hotel located in walking distance to many shops, restaurants and NYC tourist stops.

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848 Washington Street, New York City, NY 10014-1308

The Standard, High Line

4.5

1162 reviews

Trip advisor
restaurant
shop
meatpacking-district
city view
birthday celebration

07/15/2021

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Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

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It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

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We were treated like princesses for my friends 26th birthday.

06/18/2021

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We went for my boyfriend’s birthday as a staycation .

05/17/2021

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Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

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03/21/2021

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Met the Mayor of Meatpacking District Roberto.

11/21/2020

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The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

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As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

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The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

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Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

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05/03/2021

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Tons of neighboring restaurants and coffee shops.

04/22/2021

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Nice redeveloped neighborhood with lots of new fancy shops.

02/15/2021

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Plenty of shops and restaurants in the area.

09/17/2020

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There are enough shops and restaurants open now that it felt like NYC with 75% noise and hassle.

09/15/2020

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The shops, restaurants and coffee shops in the area are opened as well!

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09/08/2021

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Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

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The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

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Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

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For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

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4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

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09/08/2021

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Walk to the High Line, Little Island and many excellent restaurants.

09/06/2021

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Miss Bryn was so very welcoming and had great recommendations for what to do and where to eat - thank you!

08/30/2021

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Great location, clean room , great restaurants.

08/28/2021

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The hotel location is quite central and nice to wander through the neighborhood at night to find a great little restaurant for dinner.

08/25/2021

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I would HIGHLY recommend a meal here!

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05/20/2021

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The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

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It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

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The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

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The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

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Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

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07/22/2021

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And the rooms are expensive and small -- even for NYC.

07/13/2021

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stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

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Not worth it for the price with such poor service.

06/21/2021

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Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

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They charge you an activity fee of $30 a person.

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(212) 342-7000

231 Hudson St, New York City, NY 10013-1412

4.6

1559 reviews

Trip advisor
restaurant
shop
rooftop bar
hippie
friendly

09/15/2021

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The rooms are small

07/22/2021

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The rooms are small

07/21/2021

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Room small

07/20/2021

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Super small rooms, cheaply designed (you know, like when you try to turn a faucet handle and the whole fixture moves).

07/10/2021

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The rooms were small

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09/15/2021

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They also have a fun rooftop that serves drinks and food for when I wanted to step away and enjoy the evening sunset.

09/14/2021

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Nice and very clean Hotel , very friendly staff and the Rooftop is very special with excellent bartenders they serve really good drinks and food .

08/30/2021

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He was answering all my questions about the hotel and even recommended a bunch of restaurants and bars nearby.

08/26/2021

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They offer great food, a great work environment, and a wonderful rooftop later in the night.

08/24/2021

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butt a couple of times when I needed to eat something fast.

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09/06/2021

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If you’re hip and savvy and stay up all night, maybe this is the place for you.

07/22/2021

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Trendy vibe with rooftop and hipster feel.

07/22/2021

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It is newly updated—has a super hip and modern, very clean, staff were great, and it's close to subway and bus lines.

07/20/2021

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Is “hip” the new term for cheap?

06/28/2021

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It’s fun, hip, reasonably priced and perfectly located in SoHo.

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09/18/2021

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From the room to the rooftop bar everything was clean, fun, and welcoming.

09/17/2021

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The staff were super accommodating and the rooftop bar is a must.

08/30/2021

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My room was amazing, with a beautiful view of the city, and the rooftop bar was phenomenal.

08/26/2021

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They’ve also got a great lounge to work at and the coolest rooftop bar.

08/24/2021

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N/A

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08/11/2021

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The staff was very friendly and professional.. a special thanks to Caroline, she was extremely helpful by giving us information on different restaurants and shops in the area.

08/02/2021

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We called in advance and fortunately they were able to accommodate our early arrival. There was a very cool gift shop that had everything from coffee to boozy popsicles to an old fashioned in a bottle (my boyfriend loved them!)

08/01/2021

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They also have a great restaurant and coffee shop on the main floor.

07/28/2021

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N/A

05/18/2021

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Lobby area has a nice coffee shop w/grab and go in the morning.

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09/06/2021

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but everytime the AC clicked on - and it was often - it sounded like a plane landed in our room.

07/18/2021

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We didn’t have AC for hours and had to switch rooms 3x in total before reaching a solution.

03/31/2021

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The AC did not work one day (out of 3), so not terrible,

12/22/2020

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The air conditioning wasn’t working & would leak water all over the floor.

12/05/2020

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however there was no decorations and it didn’t even have heaters outside.

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09/14/2021

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Nice and very clean Hotel , very friendly staff and the Rooftop is very special with excellent bartenders they serve really good drinks and food .

09/13/2021

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The aesthetic is very nice and the staff are very friendly and helpful.

08/29/2021

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The staff are super friendly and attentive.

08/21/2021

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The front desk staff are always knowledgeable and friendly.. Joe and Dan directed me to great sites around town.

08/20/2021

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Very polite and friendly and always eager to help.

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(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

2025 reviews

Trip advisor
restaurant
shop
time-square
rooftop bar
subway

09/28/2021

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Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

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The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

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It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

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Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

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but pretty standard as Times Square hotels go.

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06/01/2021

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Not really sure what the extra charges were for (residence fee),

11/15/2020

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but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

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Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

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We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

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When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

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09/27/2021

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The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

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He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

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Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

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The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

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Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

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12/30/2019

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Great restaurant in hotel, even better coffee shop.

12/27/2019

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The hotel is in a great location near lots of shops and restaurants.

12/17/2019

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Special mention to John at the rooftop bar and a female concierge that helped me a lot. every proposal (restaurant, shops. )

11/26/2019

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Bryant park right around the corner has a beautiful skating ring and Holiday little shops

11/02/2019

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Everyone from the front door to check-in and check-out were great to deal with, including the restaurants, bars and coffee shops on the property.

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09/28/2021

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Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

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Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

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Cloud rooftop bar.

08/23/2021

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The rooftop bar is amazing.

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08/16/2021

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We got an expensive suite hoping for something really special.

06/08/2021

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You still have to pay for the parking lot.

06/01/2021

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Not really sure what the extra charges were for (residence fee),

04/11/2021

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but not all hotels charge them.

04/01/2021

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It's expensive

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09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/24/2021

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Thoroughly enjoyed the rooftop venue and delicious food presented by a friendly, courteous, and very attentive staff.

09/22/2021

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I frequent restaurants and rooftops often, and this experience was one of my top ones.

09/19/2021

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It's a real gem with lovely cocktails and am amazing view.

09/17/2021

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Johir (food runner) was so attentive and really helped to make our experience here great he was knowledgeable about the food and happy to assist with any additional items we needed.

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1605 Broadway, New York City, NY 10019-7406

Crowne Plaza Times Square Manhattan, an IHG hotel

4.1

1802 reviews

Trip advisor
restaurant
shop
time-square
subway
theater-district

05/18/2020

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Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

-

N/A

01/19/2020

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The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

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and close to all the subways!

01/15/2020

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but you won’t need the vehicle $(70.00) Subway steps away.

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07/30/2021

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Drinks weren’t too expensive either.

03/11/2021

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I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

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I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

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We paid $3600 in Nov. for a March trip.

07/30/2020

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As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

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08/26/2020

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Very nice quality rooms and the staff were great on check-in/out and when we ordered room service.

08/10/2020

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We found everyone at the hotel extremely friendly and helpful, from the reception ladies to the bartender to the room service guy.

04/21/2020

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We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay.

03/12/2020

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An array of fresh fruit, cooked food, cereals and anything else you might want was all readily available in the buffet.

03/11/2020

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The rooms are spacious and clean, the food excellent, great location, the conceriage is very helpful.

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03/24/2021

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I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

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I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

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My calls to Crowne Plaza billing have never been returned.

09/07/2020

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This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

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The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

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12/10/2019

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The theater district is right around the corner and there are endless food options.

11/08/2019

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On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

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Location is very convenient to the theater district and parking is available.

10/06/2019

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Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

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This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

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07/30/2021

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Perfect to Times Square.

05/02/2021

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but Times Square was great!

04/24/2021

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I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

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We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

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We opted for the Times Square view room, which cost more

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02/12/2020

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Myself and partner have just come home from a 6 night stay at the crowne plaza Times Square, as others have said this hotel is in a fantastic location, near to multiple subway stops, restaurants and shops.

02/10/2020

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Convenient coffee shop downstairs also sold hot cocoa and wine :-) Victoria at the Front Desk was very friendly and helpful.

12/24/2019

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but the bar was nice and they had a coffee shop but my wife and daughter didn't care for their fancy coffee so find a Starbucks around there they seem to be everywhere.

11/26/2019

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It is walking to central park, shops, museums, times square, subways.

11/10/2019

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We stayed here for a few nights to catch a broadway musical, great staff, clean rooms, close to several restaurants, shops and theaters.

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305 W 46th St, New York City, NY 10036-3810

Hotel Riu Plaza New York Times Square

4.3

1185 reviews

Trip advisor
restaurant
shop
time-square proximity
modern
free breakfast

07/22/2021

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Full free breakfast in the morning was priceless.

07/05/2021

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The free breakfast Buffett I did not like only went once best thing I ate was the fresh fruit.

05/10/2021

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The breakfast included was in a box.

04/12/2021

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They offer free breakfast

03/07/2020

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We were down for breakfast on the first morning at 7am and already it was a free for all.

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08/27/2021

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The location is excellent, near time square.

07/21/2021

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Pros; The location can't be beat, near Times Square and Restaurant Row.

05/17/2021

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I love this hotel because of the proximity to Times Square, Riu is only one block away.

05/09/2021

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The location is perfect, it is near the times square, underground, brodway.

04/02/2021

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Well maintained property with following all covid guidelines.Times Square is walking distance from hotel

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01/18/2020

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5 minutes to Times Square, 10 minutes to Central Park and restaurants, shops all nearby.

12/09/2019

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Nice coffee shop attached.

12/03/2019

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i lovely new york and hotel iam deaf wheelchair remember and round look shop ..i wish there new york ha ha ha breakfast lovely .

12/02/2019

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It offers many restaurants to choose from walking distance, as well as many Broadway shows and Times Square shops.

11/23/2019

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There are plenty of diners, restaurants and coffee shops within a 2 minute walk of the hotel.

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09/30/2021

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My only issue would have been rooms are very small for it being a double room and not a lot of space for suitcases and clothes.

08/05/2021

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Rooms are small

07/22/2021

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Room a little on the small size

07/21/2021

-

N/A

05/09/2021

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The rooms maybe was small,

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09/28/2021

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There are multiple ethnic restaurants within walking distance of the hotel and close to Broadway Street to see a play.

09/24/2021

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Customer service was food.

09/16/2021

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though were friendly and very helpful more so than the greeters, food was excellent.

09/11/2021

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Breakfast comes with lots of foods.

08/27/2021

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There was a wide variety of food to choose from.

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09/11/2021

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Modern, pleasant and good.

08/17/2021

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modern lobby and beautiful rooms and a slice of heaven!

08/05/2021

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The hotel is modern and very clean.

07/18/2021

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Hotel is new and modern.

09/13/2020

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The hotel offered breakfast and the rooms are modern and very clean, hotel staff were very warm and friendly and answered all our questions without hesitation, We are hopefully going back in 2021 and will staying here again ❤️

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(844) 631-0595

1535 Broadway, New York City, NY 10036

New York Marriott Marquis

3.9

2715 reviews

Trip advisor
restaurant
shop
time-square
theater-district
show

09/05/2021

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Despite being in Times Square, our room was quiet.

08/17/2021

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We not only had a great view of Times Square,

08/16/2021

-

We recently stayed a week at the New York Times Square Marriott Marquis in late July.

08/15/2021

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We had a fantastic view of Time Square.

08/14/2021

-

The view of Times Square from our 34th floor was awesome.

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08/23/2021

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The Starbucks coffee in the gift shop was excellent and very convenient.

08/17/2021

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All the restaurants (except for the breakfast buffet and coffee bar in the gift shop) were closed,

08/14/2021

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We did visit the large gift/coffee shop that had quite a few beverage and food options.

08/13/2021

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The one gift shop that provides coffee…isn’t open until after 8 AM.

07/31/2021

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A great selection of coffee shops are all walking distance.

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08/25/2021

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It was always overpriced

08/17/2021

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It's not self-service, so you have to pay the hefty fee to have them wash your clothes,

08/13/2021

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It’s not worth the full-room rates of 300+ they are asking when most of the hotel is shut down.

08/12/2021

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The only pain point was the parking charge of $95/night for a large SUV

08/01/2021

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At the Hilton they charge something like $10/bag for this service and I was much more pleased to offer a gratuity to the kindest man than to pay $10/bag for a few hours until our flight.

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08/25/2021

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The front desk was fine, and the clerk was able to get us a room with a partial TS view that turned out to provide some visual entertainment for the kids.

07/31/2021

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Broadway shows were still closed during the time of this writing or else this would have been a perfect location to catch Broadway performances.

07/21/2021

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It has always been a go to place for a nosh and a drink before or after a Broadway show or just a place to rest on the way to and from something.

07/08/2021

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The hotel is also very close to many theaters, so when Broadway does reopen, this is an excellent choice if you are seeing a show, Hamilton is right next door.

07/02/2021

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The hotel’s location in the middle of Time Square/ Broadway makes it ideal for first time NYC visitors or show goers.

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08/16/2021

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I had to go back to desk and wait while this was double-checked.

08/01/2021

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To get the line you should wait at least 20 minutes on the line.

06/14/2021

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button on the phone and made the requests, even the operator was surprised that we didn't get the items waiting in the room for us.

05/24/2021

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We never waited more than a few seconds for an elevator.

10/10/2020

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As I write this I am still waiting for toiletries.

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09/23/2021

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Five star service, quality, food, elevators!,

09/05/2021

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Room service was available.

08/25/2021

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The hotel restaurant was closed.

08/23/2021

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Close to all public transportation and some decent restaurants.

08/17/2021

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but who goes to NYC to eat in the hotel?

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08/16/2021

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When we checked out, I saw mysterious charges totaling over $186.

08/12/2021

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but I knew ahead of time and understand the cost of parking charges at Times Square.

07/25/2021

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Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/23/2021

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I found a parking garage two blocks from the hotel for $15 per day while the hotel is charging $65- $95 depending on the size of the car.

06/11/2021

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They charge premium prices for your stay.

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09/05/2021

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The use of the elevators was a bit confusing at first,

08/25/2021

-

though they should adjust the programming for COVID times and just give everyone their own elevator!

07/25/2021

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Security: To ride an elevator, without floors like Lobby, all floors require card key, which is now pretty much standard

07/08/2021

-

With the system they have in place for elevators, I felt very safe and nobody would be on that floor if they did not belong.

05/24/2021

-

We never waited more than a few seconds for an elevator.

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05/29/2021

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This is right to many food markets and restaurants and walking to the theater district and Rockefeller plaza.

01/02/2020

-

I have no doubt that if we return to New York City in the future this would be the place to stay in the theater district.

10/15/2019

-

Location was right in the middle of Times Square and Theater district.

10/13/2019

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Right in heart of theater district.

10/03/2019

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Right in the middle of Times Square and the Theatre district.

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(646) 664-0310

63 West 38th Street, New York City, NY 10018-3818

Refinery Hotel

4.6

1202 reviews

Trip advisor
restaurant
shop
rooftop bar
empire-building
rooftop restaurant

09/30/2021

-

It had the perfect location, daily wine, 2 restaurants, AMAZING and attentive staff, and super clean.

09/06/2021

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Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/31/2021

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Anyway - everyone from the rooftop guards to front desk, the rooftop food and service in general - all quite excellent!

08/19/2021

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They have live music in the lobby bar and on the top of hotel it has a rooftop view of the city with good food and good vibes.

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

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08/31/2021

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The room was quite large with a view of the Empire State building.

08/30/2021

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It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

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The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

-

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

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07/29/2021

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To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

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Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

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They have 3 elevators and only two are working.

10/26/2020

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but every time I had to take the elevator.

02/05/2020

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The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

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05/24/2021

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Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

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There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

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The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

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The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

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At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

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09/06/2021

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Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

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I love the history of the building and the rooftop restaurant/bar.

08/02/2021

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The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

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The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

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Rooftop restaurant/bar is really nice as well.

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04/29/2021

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While you are there be sure to check out the great coffee shop just across the street and if you drive in, remember to take advantage of the discounted parking that the Refinery offers.

10/23/2020

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We loved Bryant Park and the restaurants and shops in this area.

08/20/2020

-

N/A

02/18/2020

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Coincidentally, it is located directly across the BEST coffee shop for coffee and amazing chocolate chip cookies Culture Espresso👌

02/06/2020

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The lower jazz bar is cool and there was a Lemon pop up shop in lobby when were were visiting so we did some shopping without leaving the hotel.

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455 Madison Avenue, New York City, NY 10022-6845

Lotte New York Palace

4.5

1456 reviews

Trip advisor
restaurant
shop
central-park
manhattan
room view

09/30/2021

-

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

-

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

-

We will definitely stay here on our next trip to Manhattan.

06/11/2020

-

The room was huge & great views of Manhattan!

02/26/2020

-

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

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09/07/2020

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Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

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Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

-

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

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I have never encounter charging for WiFi in recent years.

12/30/2019

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The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

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09/30/2021

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The dinner and room service amazing.

09/07/2021

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A few examples: 1.There was a mild mess-up on our breakfast order in the cafe Saturday morning.

09/04/2021

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We checked in yesterday to find all of the restaurants closed.

08/25/2021

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Peter greeted my husband and I at 1 am and helped us store all of our essentials for brunch the next day.

08/17/2021

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The Palace sure will be our regular mid-town hotel.The comfort, the food and the service were all exceptional (thanks to Kal and the rest of the team).

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09/07/2021

-

N/A

08/23/2021

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I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

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As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

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We also expected to be less expensive to attract people to come.

08/17/2020

-

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

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08/23/2021

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Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

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The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

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No one offer a discount t it free night,s credit.

02/14/2020

-

I’m also disappointed in Amex.

02/08/2020

-

I went there with a group of 8 and was charged $570, ie $70 per person on average.

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08/27/2021

-

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

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The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

-

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

-

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

-

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

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08/07/2021

-

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

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Great location, great room and great view.

02/14/2020

-

Views from room were unreal and hard to get better anywhere.

02/13/2020

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The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

-

Our cathedral view room was outstanding.

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12/14/2020

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Since shops located on Madison Avenue tend to be closed in the evening hours, the avenue was sparsely populated which also added to my own sense of comfort and safety.

03/17/2020

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Very nice coffee shop downstairs with lovely treats and coffee.

03/03/2020

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Yes, they have a very nice coffee shop downstairs,

02/25/2020

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Great location too - walking distance to Times Square, Rockefeller center, and shops.

02/16/2020

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Plenty of restaurants, coffee shops and convenience stores within very short walking distance as well as within the hotel .

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08/23/2021

-

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

-

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

-

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

-

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

-

I had to call twice to Housekeeping to report the problem.

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