Guest service employees not customer focused.

It appears that this property has been misused by previous guest hence the incidental charge hold of $100 which they prominently display.

Security Guard in lobby at night, several guests sitting around outside sharing joint at all times of day and night.

The bed smelled musky and had human hair from the last guest as did the towels.

however is the weakest point not having options for guests with food allergies and the coffee being below par.

This property needs a total Reno to provide satisfactory experience for guests.

Also, in my experience, if there is an issue with the room, and I do understand that sometimes things happen, the staff members are always ready to help fix the situation and make the guest comfortable.

The first floor is for guests with pets and the initial room they provided had terrible odor of urine.

Because of this we encountered guests who did not have pets and at least a couple were visibly uncomfortable walking past our dog.

Should make potential guest aware of pet friendly.

When we arrived I was informed the room was taken and when the guest check out by noon our room would be a priority.

SILVER LINING:  I went to the front desk and asked if they had a charging block that they give out to guests during their stay.

How hard would it have been to hand each guest a bottle water so they would have something to use to brush their teeth?

Rude staff, dirty guests, run down rooms, smelly hallways and overall not comfortable.

Check before giving your guest the wrong or incomplete room, as it was we were evacuating Fl.

Oh Don't forget the emergency stairs that guests and staff use all times of day and night door slamming happily behind them :) 
 
If staff spent as much time on cleaning and upkeep in common areas as they did rummaging through guest rooms as soon as they leave for dinner; the place might not be so low key trashy and filthy.

I feel as a guest you shouldn't be accused with any proof and they should respect your privacy as a guest and not enter or touch any of your things.

Many guests used the side doors where the trash often overflowed.

tried to mask it with AC.. AC unit very loud.

With a long drive for our family in the morning we did not appreciate the lack of concern of those members being loud since other ppl in the hotel were trying to sleep.

The bath shower fan was as loud as a jet engine.

The window AC unit is loud
There is barely no breakfast
There is no bar or restaurant
The bathroom amenities are cheap
The fitness center was furbished in the 80's
The "pool" is 4 square meters

The rest is ok.

but also a bit loud when the compressor runs.

The party was in Manhattan and we left our dogs in the room.

Bathroom fan was so loud we had to leave light off most of time.

The bathroom light was attached to the fan which was also loud.

I had at least 4 conversations with the front desk in which I a) told them I was part on the wedding party, b) asked if early check in was available to which the answer was, "Just call from your car when you are on your way and we'll accommodate your needs c) asked for a non-smoking room!

but couldn't turn on the AC while we slept because it was so loud.

Older type floor air conditioning unit that is quite loud.

The downside of this area is that the TV's are up pretty loud and the "news" channel of choice is rather annoying

Room was not clean, dirty band aids on the floor, shard of glass on the floor.

In the room, the fan in the bathroom was absurdly loud and you would think there would be no steam,

but we had it open for 3 hours for our after party.

My room got stuffy at night and when I switched on the fan it created a loud noise.

Made reservation in June when website said  pets stay free.

We will definitely look to stay at La Quinta as a family of 5 with a dog again!

We went to our affair on Saturday and when we returned, it was again stifling and the dog wasn’t doing too good.

I was close to the side entrance, which was excellent because I had 2 dogs who could easily go outside to potty.

This will be my go-to hotel on Long Island even if I don't bring my dogs.

While the chain allows dogs of any size, this particular property severely restricts the rooms available to pet-families.

I was really pleased at the forethought given pet owners.

My dog is a special-needs senior whose side I cannot leave, and I therefore travel only to locations where I know I will find a La Quinta Inn, where I'll have a good little fridge and microwave in my room for storage of food and medicines and for preparation of quick meals for both of us.

but LaQuinta has hot breakfast everyday, the pets stay free, and the pet rooms are clean.

We were there for a prestigious dog show event which invited only top agility dogs in the country.

La Quinta offers good rates for pet friendly room.

Booked two rooms for one night as there was a family celebration nearby and we have always liked La Quinta for the value and pet friendly policy.

Since we travel with our pets it is great for us.

Thank you so very much Hugo for caring so much for our dogs.

The hotel is in a very good location near many stores, restaurants and economical gas.

Nice location close to restaurants and lots of places to shop.

Overall the location with easy access to gas, highway, excellent restaurants (The Cuban and The Royale) and shopping - Whole Foods, Trader Joes, Walmart, Target, BJ's and the Roosevelt Field Mall all within 5-7 mins drive makes this an ideal place to stay.

All packaged foods, the milk was spoiled and no good assortment of fresh fruits.

I love the hotel it was clean and next to the mall and good restaurants only thing hotel
 needs to do is remove there is no pool at the location and need better breakfast options .

This hotel was very clean, quiet enjoyment and located near shopping, food and highways.

Close to queens and lots of good restaurants.

It is a stones throw away from Roosevelt Field mall plus many other shopping and restaurant options.

Close to the Roosevelt Field Mall and some local chain restaurants.

Lovely homes, Pace University, and good restaurants.

You will enjoy your self.there is plenty of restaurants and shopping close

Lots to choose from for breakfast-cold foods and hot-waffles, hard boiled eggs, and more.

Hotel was in a good area close to restaurants and local amenities.

but the food variety was large and lines moved easily.

Would definitely use this place again
It also has a bus to drop you off around the vicinity eg mall or restaurants etc

Although the hotel seems a bit dated in terms of the look of the lobby and rooms, it was clean and well maintained.

The room was very large and spacious with two televisions and two HVAC systems which was nice.

The whole room was clean and comfortable.

Booked this place for my getting ready for wedding with my bridal team and i got a room that i didn’t want.

The room is really spacious, quiet and comfortable.

Room was clean, well appointed and housekeeping staff were right on top of everything.

Although the room felt clean, the place was dilapidated.

I was told upon arrival that housekeeping would clean my room only once every three days -- I was pleasantly surprised,

Rooms are clean and breakfast is included in the rate.

The property and rooms are clean and the guest rooms are large.

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It was clean,but  heat in the room was not consistent.

Has great parking, the mall is next door, and the rooms were very clean!

Room was clean and neat, towels and sheets seemed very sanitary.

The staff were polite and helpful, both the room and the bathroom were clean and neat.

Joe, Lina, Kelsie, and the staff of LaQuinta provided superior customer service.

Very friendly and helpful staff and quick service.

Customer service at this location is exceptional!!

Convenient to bus depot at Roosevelt Field, NICE bus services most destinations in Nassau County.

the service was on point and everyone was friendly.

The customer service was absolutely excellent.

Huge plus is their shuttle service, that's worth a lot.

Customer service at the service desk was great.

There are other great hotels in the area with higher levels of customer service.

The housekeeping service was also very good.

The only reason I say service was good is because I put a do not disturb sign, so I can't say how the cleaning/replenishing of items are.

Great time great room great service we were able to go out and eat we then went and got something to drink.

Has always been clean and the customer service courteous.

I recommend this hotel, I paid 50% more at another local hotel and service here was better.

The service and staff were pleasant and helpful

although our room did not smell like smoke, the hallways reeked of it.

Upon arriving I entered the room walking into a wall of heavy smoke odor at my room (207) I realized the refrigerator was not functioning.

At $259 a night I would expect the first two rooms we were put in to not stink of smoke and urine, I was wrong.

One of the rooms reeked of cigarette smoke.

The hotel rooms smell of cigarette smoke additionally the rooms are dated and not well kept up.

I can only assume this is because their whole hotel smells of smoke.

Also there was no signs saying we couldn't smoke cigars in which are legal if they weren't allowed there was no signage and the room I paid for was a smoking room so this matter is unfair and needs to be taking care of

This visit, we got a room that smelled of smoke and some other funky smell.

Although every other floor is smoking, I could not detect one whiff of smoke aroma.

I had to turn up the purifier to get the smoke smell out if the room.

On arriving on the floor, the heavy smell of cigarette smoke was very evident,

though my floor was a non-smoking floor, every time I came out of the elevator all that I could smell was cigarette smoke.

Checked in at La Quinta at around 3 am, the receptionist was rude and had smoked somewhere near by therefore the reception smelt of smoke (and alcohol).

My stay before they gave me a two double bed instead of a king and when I changed to a king, it was a smokers room that reeked and I don't smoke.

The smoking floor is the 2nd floor and the smoke drifts up into the 3rd floor.

The room did not smell like smoke when we first got there.

Non-smoking room (floor) smelled like smoke.

La Quinta Inn & Suites by Wyndham Garden City

party

smoke

guest

room

restaurant

service

Rooms are always clean and the staff does there job

I was pleasantly surprised basic rooms good front desk staff and a clean room.

Friendly staff clean rooms we always enjoy our stay here.

The staff was very helpful and the rooms are clean.

Just stayed recently with family and the rooms were super clean and the staff was very friendly!

Great prices clean hotel, staff was super friendly, and the location is great.

Well lit, comfortable bed, clean, great array of food, amenities including the movie theater near by along with the Roosevelt Field mall.

The room that we stayed in was very nice and clean, the maid service was great, even 
came back in the room to straighten out the bed which was just messy a bit.

The room was spacious, clean and comfortable.My wife always requires coffee first thing in the morning: The coffee was good and the coffemaker was simple to use.

Back than the hotel was fairly new and everything had been clean.

I have not one complaints very clean rooms.

Comfortable beds.The sink drained slowly.

The room was spacious and the bed most comfortable.

Clean and comfortable hotel with friendly, helpful staff.

I felt very comfortable being that I was there for soo long

The bed was comfy and offered two firm pillows and two soft pillows.

Clean and comfortable, this Red roof is perfect for the business traveler.

Nice clean interior rooms with comfortable beds and cozy sheets.

The staff were excellent and attentive, and the rooms were modern clean and comfortable.

They made sure i was comfortable from start to finish.

First stay was great, staff is friendly and helpful, newly renovated rooms are large and comfy.

I raved so much about this hotel and the comfort of that bed, that my friend booked an overnight stay just to see what the hype was about!

The room was clean, pillows soft or firm and the bed was comfortable.

I would probably stay again because of my dog.

Let me say this hotel is perfect if you have pets.

When I went to the front desk I expected the usual "well, this is a pet friendly hotel" statement,

Every time we come here it’s great: The same staff clean rooms we bring our dog.

We made our reservation and were informed that we could also bring our pet for free.

Love coming to the red roof with our pets.

We picked the Redroof because the pets stay free and rates were good.

It met all of our needs and our two dogs.

The staff is awesome, prices are great and we can bring our pet as well.

Like to give Danielle/Krystal for all their help and Danielle for everything she did for us great place thank you ladies  their was always fresh coffee an it was pet friendly an great price for the room

It's clean, pet friendly, conveniently located for what we needed.

Not only did the Red Roof allow us to bring our dog, he was welcomed with open arms!

The rooms are super clean and the hotel is pet friendly.

The location is close to many restaurants and the mall.

The hotel is located near the mall and many restaurants.

Near a lot of nice restaurants which is also a perk!

Darielle Rushane are great and printed out a list of restaurants in the area.

The restaurants are right near the hotel.

So my fiancé decides he wants to surprise me with dinner and a room at the Red Roof as a getaway .

We were so relieved to find the red roof great prices close to all restaurants for delivery as well as power and air condition for four nights.

She checked me in fast, she advised me on all the good restaurants and

Hotel is right a mall with a ton of restaurants.

Great clean friendly building located near the mall and a ton of restaurants.

The staff was friendly, room clean and the hotel was super close to the mall and a lot of great restaurants.

The hotel is great and near all restaurants in the world as well.

Several good restaurants within walking distance.

The good news is that there is every possible chain restaurant within a mile of the hotel, so a quick google search will quickly find you somewhere suitable for meals.

Beautiful hotel located by  a ton of restaurants and a mall and lots of shopping.

They give you a Denny’s coupon for breakfast as well.

She told me my only options were to get another room, which she only had a double room available or to get a refund.

If I had to
stay somewhere in Westbury in the future I know I will book a room at the Red Roof Inn.

so I've stayed at Redroof properties in the past not an enjoyable stay at all, so when my company booked my room here I was not happy at all.

The room smelled something funny that I bought an air wick freshener to plug in near air conditioner.

I work in hotels and know how hard it is to get weed smell out of a room.

-The front desk had a printed flyer that said if anyone was caught having a party in their room or smoking marijuana on the property, they would be immediately evicted.

Used small sink in the other room for the rest of our stay.

Bathroom is very small with the sink outside of the bathroom.

Red Roof PLUS+ Long Island - Garden City

room reservation

small bathroom

room smell

cleanliness

comfortable

(If you have a dog do not hesitate to stay here!).

Very happening bar - all kinds of people including a couple of well behaved dogs !

I traveled with my little dog and we enjoyed every visit.

Another HUGE plus for The Mark is that they are extraordinarily dog friendly.

Extremely dog friendly with access to great dog sitters.

Not only every possible comfort component was accorded to our four-legged companions, such as plushy soft dog beds by Molly Mutt, designer water bowls and placemats,

Next year I hope to bring my dog,  I appreciate the dog-friendly attitude of the Mark.

They even remember my dog and give her treats.

Not Surrey neither Plaza Athenee - The Mark's two closest competitors - even come close to the comfort and welcome pets get at The Mark.

They made my dog and I feel more than welcome.

The first reason is that the hotel manager upon meeting my husband gave us his personal cell phone number and told us if we need anything, even a towel, to call him.

I had to call for ice, extra pillows and towels arrived very quickly.

The in house  telephone system is poor and leaves guests hanging seemingly forever on a circuit.Rooms are tired and smell musty.

Definitely not the best service (it took forever for reception and concierge to answer the phone, no one ever came up to help with our bags, had to call three times for an iron and then we were delivered two steamers) .

A request for room service to bring ice took two calls and about an hour.

Also received an unwelcome 0730 AM call while asleep on Monday from room service asking to clarify if we wanted wheat toast and cheese on a breakfast sandwich that was ordered for 0830 AM delivery the night before (girl who took the order night before was extremely clipped on phone, and practically hung up on me - didn't repeat back the order).

Upon speaking with the superior, the other party had not advised them of the conversation prior and the purpose of my call.

After all that, I did get a call from the front desk explaining that I had been right and their IP phone system had been malfunctioning and had to be reset.

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