Got our Air conditioning up and running in no time and even loaned us her personal umbrella!

The very loud climate control had two settings: freezing or boiling.

Our room was just okay, we found it to be a bit noisy and we could not get the heater to turn off.

The heater turning on woke me up over and over, despite wearing ear plugs.

Very low light in rooms, AC not working, no side sofas or other seating chairs other than the beds, strange & unusual hospital like smell in the rooms, Elevator malfunctioned and would take forever to come down, Slow wi-fi, no shower curtain in one of the rooms, No microwave, rooms not cleaned properly ((a cut watermelon was found in the side closet).

- We should ask to change after one night because some of the lights did not work and there was a big noise of external ventilation all the time
- breakfast room is in the basement with bad smells
- this hotel DOES NOT KEEP THE LUGGAGE

Additionally in the morning the water in the shower was not so warm, so we were freezing a bit afterwards,

The aircon was very noisy, and would sporadically turn on and blast cold air loudly during the night.

Time to sleep, the air con was SOO loud and noisy that we couldn’t sleep.

The worst thing was the noise from air conditioning in the night.

The air conditioning was noisy as was the traffic (we were at the front on the second floor).

but at one point our air conditioner froze and quit cooling.

We are big fans of modern, spare design, so our disappointments with this stay are NOT because of a lack of "frou frou" in the room.

it was like the noise was traveling through the wall vent.

There were no dresser drawers, not enough outlets to charge devices, no room service, the bath towels were small & rough & the air circulation unit was VERY noisy.

however being November it was freezing so didn't hang about long.

Could have done with heaters up there during the winter months.

Got switched to a better room that actually had a closet; trade off being that the air conditioner froze up if set below 72.

he location is in Hell's Kitchen and is a short walk to Times Square and the Theater District.

We didn't realize that we were staying in Hell's Kitchen,

Located in Midtown West, almost in Hell's Kitchen, it's an easy cab ride down to the Financial District, and a quick walk to Midtown, the Theater District, Central Park, UWS, etc.

Had a pleasant stay at this hotel which is actually in Hell's Kitchen, and not Times Square.

The location is great in the famous neighborhood of NY called hell's kitchen, only 10 minutes from Times Square and other tourist sites, with the subway is 500 meters and the Highline is also very close.

The hotel was at a great location, just minutes away from Times Square and in the heart of Hell's Kitchen so there was a variety of food offered.

Staff was very friendly

Cons:
The Location - As others stated, its in Hell's Kitchen which is a sketchy area with no metro stations close and no place to eat that I would feel comfortable going to.

Overall, spending the money was worth it for the area and I would 100% recommend this hotel for a Hell's Kitchen stay.

This hotel is in Hell's Kitchen not too far from Times Square.

Room service is provided by HK Hell's Kitchen,

We stayed four nights in this hip, wonderful hotel in Hell's Kitchen.

Hell's Kitchen is full of nice restaurants.

It's located in a great location at Hell's Kitchen, really nice sun deck, continental breakfast and great service - I fully recommend this hotel to all families travelling to NYC!

Hell's Kitchen is a very nice neighbourhood with lots of dining options close to the hotel.

The location is really good, close to Times Square, Hell's Kitchen, Centra Park.

Staying here will put you within walking distance of Times Square, The High Line, the trendy Hell's Kitchen area and Penn Station.

We loved this hotel it's in the district known as Hell's Kitchen and has an abundance of fantastic restaurants on its door step.

It's perfect especially if you like Hell's Kitchen as I do.

but you can bring your own drinks or picnic and there is lots of comfortable seating, and a hot tub at times.

we went to the roof patio to enjoy the view (nice) - as other have mentioned, the hot tub is out of service.

We were enjoying the amazing view and had tasty cocktails in the hot tub situated at the rooftop terrace.

The hot tub was not working Location was great - 5 mins to 42nd street bus station and subway.

pros

lovely staff, really friendly and helpful
free apples at reception
the rooms was modern, and clean
breakfast was good, good variety
great view at roof top
handy to time square, about a 15 min walk

cons
no roof top bar to drink at as stated in website
hot tub was not working and empty.

The existing hot tub should either be removed or cleaned and made functional.

There is also a stunning roof garden with a hot tub with some amazing views.

The rooftop space was great with superb views, didn;t try the hot tub

It has a nice rooftop with hot tub which was cool,

Having read reports on Trip Advsor about how nice it was to relax in the hot tub on the roof garden we were particularly looking forward to that.

The view on the rooftop terrace was pretty, was able to get a nice hot tub picture :))

The hotel has a rooftop area with a hot tub and a nice view of the area.

The gym was adequate for our needs and the rooftop hot tub was a definite highlight.

The kids loved the roof terrace and hot tub (it was a shame we didn't really get enough time to make the most of it), and the view at night was fantastic.

There is a roof top with very nice views of the city and a hot tub.

There is a hot tub on the top floor and it's just stunning with amazing views.Felix on the door was an absolute pleasure to deal with everyday x always so helpful and nice, I will look forward to returning to the hotel in the future!

Facilities: nice continental breakfast every morning, great hot tub on the roof and happy hour every day 4-5 free wine and champagne and cheese crackers.

The rooftop deck with hot tub is spectacular!

Also the roof top terrace was brilliant and we made use of the hot tub, and the views are great especially at night.

The location is fantastic, minutes from Time Square, a lively block of streets (7th, 8th and 9th), the High Line and Hudson Yards.

:D
Special thanks to Ronald, David and Lucy! - Fantastic Staff
- Clean Rooms
- Breathtaking Rooftop
- Nice Location 
 
*A nice view from the Hotel-Rooftop of Hudson yards ;)

Rooftop access and view of the Hudson Yards is fantastic, especially at night.

The location is across the st from the bus station and not in the nice part of Hudson Yards.

Good location for theater, hudson yards, millions of great  places to eat nearby so don't waste time having breakfast at the hotel.

Also near the new SHED Cultural center ant the Hudson Yards which is very interesting to visit.

Standard corner suite unit in a great location walkable to Hudson Yards.

Conveniently located between Port Authority and the new Hudson Yards.

There is also a first floor outdoor seating area, to sit out and enjoy you're breakfast.

The roof top deck is amazing, it has a huge jacuzzi overlooking the city to the east and the river to the west and comfy outdoor sofas around the deck.

Roof top terrace is a must see and there is a lovely outdoor space on the 2nd floor too.

They had a cool outdoor rooftop deck that was a bonus way of enjoying NYC.

The outdoor lounge is pretty large in area

Nice roof top view an great people that work here.

Beds were incredibly comfy after a long day of walking and the view from the rooftop was gorgeous!

We stayed the weekend and had a great time at this hotel with the rooftop views and attentive staff member David.

This location is great with amazing roof top views of the city.

When you come, make sure you check out the view from the rooftop 😍😍😍😍.

There is a lovely rooftop to view the city during the day or night.

Service was great along with the view on rooftop it was amazing!

The rooftop view is fantastic, especially during the evening/night.

We had red eye flight and was able to check in early :-)  Daily hot breakfast  and a beautiful rooftop view is a plus.

We enjoyed time on the roof top and the views.

A very clean and very quiet room,  morning breakfast in a lovely area, a gorgeous rooftop view, .

I want one at home :) Great location, nice view from the rooftop.

The view from the rooftop was really nice.

You have a marvellous view from the rooftop that will leave you without breath.

Hotel staff lovely,  rooftop had breathtaking views for amazing photo op.

His suggestions about the different areas in the hotel were spot on, my wife and I really enjoyed the rooftop views.

Like most hotel rooms in the city, the rooms are small.

arrogant staff, small room, noisy, dirty. .

Small rooms; rude and unprofessional staff; dirty accommodations.

The rooms are small, maintanance is not updated.

The rooms were small, there was a suspicious stain on the floor when I exited the elevator on my floor that remained undressed throughout my stay, and the "happy hour" was.

In the name of boutique, this hotel has old, worn out, very small rooms.

But the room we had was tiny, with the smallest double bed I have seen in a US hotel and there was nowhere to put things away so we had to live out of suitcases - there was one small hanging space which would take a few jackets or shirts - nothing longer -

We had to ask for a refund on a night because there was a condom under the mattress. Gross!!!

I noticed a couple of other comments stating a smell in the hotel, I can say we did smell weed on one occasion and we did see a couple of odd looking characters, That you would not associate with a 4* hotel stay, in the lobby.

and the hotel smells like steal beer and drugs.

The smell from the breakfast is equally bad.

Basic dirty grey rugs and fluorescent lighting in the halls and the stairwells and hallways smelled badly.

Someone elses razor residue (stubble) on shelf in shower.

The smell of fried fish while having breakfast is not everyones favourite 😉

The carpets in the corridors and lifts were filthy, strewn with bits of rubbish.

Negatives: the first room we were assigned smelled like fresh paint so we had to move.

There was a faint smell of fresh paint and when I asked the manager explained to me that they are constantly fixing and repainting rooms to keep the hotel presentable.

- we left the Do Not Disturb sign up for our last day as the maid clearly had no intention of paying attention to the cleanliness of our room - just disgusting.

Dirty walls and the hallway carpet is downright filthy!

The room was dirty, smelled like cigarettes, wall was dirty , the shower was not working well.

Cassa Hotel Times Square

smell

small room

rooftop view

hell's-kitchen

hudson-yards

Center of Manhattan and close to Central Park and high end shopping.

Great location(Near Central Park), professional staffs.

This hotel has a lot going for it: well appointed rooms (great bathroom, good light, updated and clean), amazing pool/spa, good location close to Central Park and two subway stops, and friendly and approachable staff.

Highlights: First rate staff, larger rooms, big bathroom, luxury bedroom, great location near Central Park and shopping, awesome fitness center, gorgeous LAP POOL.

Nicely located close to Central Park and on walking distance to main attractions like Times Square.

It is in close proximity to Central Park, MoMA, Lincoln Center, Rockefeller Center and a host of other Big Apple attractions.

Located very close to Central Park and 5th ave stores.

Close to central park and just about anything else you need!

The hotel is in a great location for a tourist as it's within walking distance to Central Park, 5th avenue and the theatre district.

Pros:
-Modern bathrooms and rooms
-location is great , close to central park, Carnegie Hall

Cons:
--Breakfast needs a lot of work.

The proximity to central park and 5th Ave are a major plus.

Park Hyatt is not only close to Central Park,

Safe to walk around, close to Central Park and Times Square.

Great location, very close to the Central Park.

I also loved the location so close to Central Park.

The location is close to Central Park which we love and only a short walk to Times Square.

The pool and hot tub and steam room were very enjoyable as well.

This allowed my wife and I to relax in the hot tub while the kids had fun, which was a welcome break!

A hot tub and wide lap pool is adjacent a few steps away.

Wellness amenities consist of a well endowed Spa with indoor salt water pool, oversized hot tub and a 24 hour fitness center.

Top floor slap, pool and hot tub must be seen.

25th floor pool and hot tub was great after a long day exploring the city.

Enjoyed its indoor swimming pool and hot tub after a day’s strolling in this busy city.

The pool, hot tub and steam room exceeded our expectations.

We very much enjoyed the facilties including the jacuzzi and a steam room just by two of us without getting much worried about the social distancing :) 

Pristine rooms with large bathroom and a hot tub by the NY view .

The exercise facilities, pool hot tub and steam room are all excellent.

The 25th floor houses the spa, pool, hot tub, steam room, and gym.

The rain shower and soaking tub in the bathroom were a delight, the automatic draperies opening onto a view of Manhattan skyscrapers were lots of fun, the bed and pillows provided the most comfortable sleep of my life, the saltwater lap pool, steam shower and hot tub area, flooded with music from Lincoln Center, offered an experience not to be missed.

The rooftop pool, hot tub and steam room are awesome.

Staff is great, everything feels new and fresh, great pool and hot tub and it's in an amazing location.

Excellent amenitites including steam room and hot tub beside spacious lap pool.

The hot tub and locker room were closed during our stay though, so were the spa and restaurant,

Great hotel, great level of service, needs to have rest of facilities open (locker rooms, hot tub, restaurant).

The location can't be beat and the pool and hot tub are eyepopping!

23rd floor has big pool, hot tub, separate men & women's sauna, big top-line fitness center.

The pool, hot tub, steam room and gym were excellent.

The concierge helped us pick out a restaurant with great outdoor seating!

The location was excellent and I was able to walk over to have lunch at Tavern on the Green in Central Park, which has an outdoor patio

(BLINTZES)
- Souvlaki GR nearby is charming and delicious
- Pazza Notte around the corner has fantastic mushroom pizza and great outdoor seating
- Morton Williams across the street and Duane Reade at the corner means you get to pack light - everything you need is right there!

We were able to cool down one day by hanging out at the pool which is very rare to have access to an indoor or outdoor pool in NYC (this hotel only has indoor).

Our suite had an outdoor terrance, which is rare in a hotel in NYC.

A cheese, tacky attempted shakedown to charge $50 to check in early (at a hotel whose average room rate this time of year is $1,100+ and where a soft drink in the bar would be $25 all-in).

Managements response was to remove the upgrade fee, which, given the fact that they sent me to a dirty room, wasn't much of a response from a five star property.

I almost opted in to upgrade to a room with terrace with a fee,
but once I saw the room it was clear it's not worth the splurge.

Breakfast crazily overpriced, pool hot tub was lukewarm and a few jets were broken, massage therapists always booked.

The issues I encountered, while perhaps individually minor, collectively paint a picture of a hotel that falls short on delivering the quality and service one would reasonably expect for the price and brand reputation.

F&B ridiculously over priced even for nyc standard and quality subpar.

but if I had to pay for breakfast I would definitely not eat at the hotel.

Mediocre quality at prices of a Michelin-starred restaurant.

but can’t help but be slightly disappointed for the price.

You can pay this amount and have a room with design flaws and broken parts.

This hotel is easily forgettable, and for the price, it feels like a rip off.

(You could lightly hear the noise even in the lobby) I was offered several rooms for an upgrade fee that I declined.

I stayed at a Hyatt Regency in Europe for 20% of the cost of a room at the Park Hyatt in NYC, and they had their VIP coordinator checking in with me before, during, and after my stay…that didn’t happen in NYC.

This time I actually had a massage at the spa and can highly recommend Mark who used a combination of traditional and Thai massage techniques.

The spa: Even if you don't book a service, visit this one.

The steam room is fantastic, and the staff was really friendly.

So, if an artistically designed interior and accommodations, with a world class spa, swimming pool and great location. .

I had an unfortunate experience in the spa

The gym lockers were very nicely kept and the steam room was a nice touch.

I had a massage with Laurie/Lori and it was glorious.

The rooms - even the standard ones - are very large, clean, comfortable, and well equipped…larger than you would get in most New York City hotel rooms

There is a wonderful indoor pool, spa, and gym on the top floor.

In my opinion the pinnacle of my experiences at the Park Hyatt were the Spa Naiai, the saltwater lap pool and the fitness center.

There is a restaurant and spa on premise.

We'd planned on spa time (facials) when booked this months ago and only got notice of only massage the day or two before arrival.

And a key highlight and differentiator was the Spa on the 25th floor which included a decent pool (with resident lifeguard), jacuzzi and good size gym.

Excellent, swimming pool & steam room were great, breakfast was delicious, check in process was smooth and quick.

There is also a very nice gym, pool and spa available at the hotel.

A free sauna and changing area with freebies and towels galore.

I have been here 9-10 times before and generally found it a middle-of-the-road / nothing special (but nevertheless acceptable) experience within its category,

We booked two nights for a joint Birthday celebration and had a wonderful experience.

One thing I learned from my experience is never set up any high expectations even the reviews are glowing.

The Park Hyatt staff, accommodations and amenities made for an absolutely fantastic and most memorable experience for our family.

From the moment we pulled up it was a luxurious experience!

The overall experience was what you would expect from a Park Hyatt property,

Our amazing experience already started before we arrived.

From the staff to the design and cleanliness of the room, I found the hotel to be a 10/10 experience.

The Park Hyatt staff, accommodations and experience made the entire trip so enjoyable, special and memorable.

Although I was only here for a weekend, I must say this is one of the finest Hyatt properties I have experienced and would not hesitate to stay here again.

The decor is chic and luxe, and it felt like the hospitality experience was well-designed to offer everything one needs in the room.

It is one of my favorite staycation spots, and this time we returned with an infant, and it was a five-star experience all the way - thanks to the many incredible staff here.

The Park Hyatt New York offers the best service and accommodations we have experienced in Manhattan bar none.

I must say this time around was a very interesting experience.

Park Hyatt NY has always offered us an exceptional stay, in the last 6 months, we have stayed 4 times and in all our stays the experience has always been very satisfactory.

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