Search Result for “Made the reservation“ in New York

09/06/2021

I took a redeye and got in early - Martha was super friendly and helped me store my bags and make sure my reservation details were worked out.

08/25/2021

I had made the reservation and requested an outdoor table and upon arrival we were seated right away to a lovely table al fresco.

08/19/2021

Loved it so much that I have already booked another stay for my next trip to NYC.

08/09/2021

Make sure to book here on your next visit to NYC!!

07/07/2021

A rooftop bar sounded charming until I booked a room beneath one.

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

08/23/2021

When we got there, the room we reserved ( cathedral view) we never got.

08/22/2021

My family booked this hotel through Costco and we received a great value.

08/07/2021

Ani and the concierge team arranged the perfect flowers and restaurant reservations and made our stay fabulous.

07/27/2021

The concierge weren’t able to help us with anything, not a reservation, not information, nothing.

07/05/2021

They provided a booking link.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

09/01/2021

I booked the entry level room “Studio Queen” and I was upgraded one category as SLH Indulged tier guest to Studio King (280 sq feet) which was a modest upgrade space-wise and price-wise as well.

08/31/2021

We booked at the Refinery hotel based on its stylish atmosphere.

08/31/2021

100% we will be booking this hotel on our next trip!

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

08/10/2021

The front desk staff Rudy and Aaron will attend to all of your needs while Lauren who handles reservations went above and beyond to help me.

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.

07/30/2021

We booked a block of rooms for our daughter’s NYC wedding with the help of Peter Sofides and May Yam and their events team.

07/11/2021

Francesca in reservations reached out in advance of our arrival to ask what would make our stay special - and she and the staff knocked it out of the park.

03/18/2021

We received text notifications for all restaurants that she reserved for us.

03/05/2021

Ani and Diego were phenomenal at booking us dinner reservations to helping us choose places to eat at the last minute.

07/13/2020

My younger daughter booked this trip for the three of us, each celebrating a milestone ( 40th BD, 70th BD and Nursing graduation).

09/26/2021

The room itself was very small.

09/14/2021

The room was tiny (typical NYC)

08/11/2021

The rooms are small

08/04/2021

Customer service from my check in with Rachel explaining the room being small to me even before I check in and all the other amenities meant a lot to me as a lot of people barely tell you anything when they check in.

08/02/2021

The rooms are very small.

09/12/2021

The rooftop bar has an incredible view of the empire state building, the Hudson river, and the rest of the Manhattan skyline.

09/11/2021

The hotel’s roof top bar is on the 31st floor, overlooking the city’s beautiful skyline.

09/10/2021

Make sure to stop by The rooftop bar while there you won’t regret it.

09/01/2021

Very comfortable beds and a fun rooftop bar.

08/24/2021

We weren’t able to go to the rooftop bar

09/11/2021

Rooftop views are just breathtaking!

09/04/2021

The staff was friendly and the views were even better at the roof top bar.

08/16/2021

The room had awesome views as did the rooftop!

08/08/2021

The rooftop view is MIND BLOWING!!!

07/17/2021

I have been in the city for a few weeks on business and It made my experience so much memorable plus some powerful view from their rooftop.

07/29/2020

As a result, they are painfully slow and, worse yet, way too crowded for a pandemic, especially when so many of the hotel guests don't wear masks.

01/10/2020

The elevators are a bit slow,

11/08/2019

4) The lifts are incredibly slow - you can end up waiting 5-10 minutes for one at reception to take you up to your room.

10/16/2019

The only little thing is that the elevators can be really slow.

10/02/2019

The last 2 NY hotels I stayed at both had too few and too slow elevators.

09/14/2021

I really liked the city view from one of the sky rooms… Management really cares about guests having a great experience.

09/11/2021

The hotel’s roof top bar is on the 31st floor, overlooking the city’s beautiful skyline.

08/24/2021

This hotel is modern, beautiful, clean and has the best views of the city.

08/09/2021

Many restaurants in the area to eat from and the view of the city is wonderful

07/09/2021

The rooftop bar had beautiful views of the city including the Empire State Building.

09/15/2021

I booked a night with my friend in the queen sky room and had a fantastic stay.

09/11/2021

You have to know what you’re booking.

09/10/2021

I’ll definitely book here again when in NY!

09/10/2021

My wife booked this hotel for my 30th birthday weekend and it did not disappoint!

09/06/2021

Worth booking at least one night!

04/29/2021

Large gap under the door let all the sound in, so I heard every conversation as guests entered the elevator and housekeeping did their work - and literally hear what they were saying, not a muffled convo.

04/21/2021

N/A

04/02/2021

I enjoyed reading the comment cards by the elevators that past guests from around the world had filled out.

03/30/2021

You use your room card for the elevators.

03/18/2021

The elevator has a mild foul odor (smells like pee).

09/26/2021

My booked junior suite near midnight and came in found out front desk staff is off work and only a security guy in the reception, he’s friendly and trying to check us in

05/22/2021

Used to reserve via Tablet and get fabulous upgrades,

04/18/2021

3 of our trips were cancelled during 2020 so I was so excited about finally being able to stay there.

03/06/2021

If you need a reservation Definitely as for Yaya.

02/16/2021

Highly recommend booking a room with a view of Bryant Park.

08/30/2021

Gorgeous room each time with views of the skyline and Bryant Park, huge bathroom, nice touches like warm robes.

08/29/2021

Spa-like bathroom: large shower with fixed & handheld shower heads, quality tiling, large soaking tub & well-lit vanity. CLEAN!

03/27/2021

Big bathroom with rain shower head.

03/09/2020

Bathrooms are spacious with a great tub and beds were comfy! Only gripe was no coffee maker in the room 😏☕️

02/06/2020

The bathroom was large and the shower was glorious.

08/10/2021

the elevators are beyond small and they are dark and creepy.

03/27/2021

Elevators are dark and small and paneled in red pleather.

08/02/2019

There are shades on the windows instead of black-out curtains, so the room doesn't get completely dark, and given the location you can expect outside noise.

07/24/2019

However , inside elevator was very dark, barely to see .

07/16/2019

The elevator was a bit too dark for my own taste - it had red dim lights.

02/28/2020

Bryant Park its a winter wonderland with ice skating and all kinds of little kiosks and stores, as well as the fabulous New York Public Library, which is a total knock-out!

01/05/2020

The great New York Public Library, for art and book people like me.

06/21/2019

The New York Public Library is located at the east extremity of the park and is well worth a visit.

04/10/2019

but I have never stayed in one with nicer people.” Here is some additional information: The hotel is adjacent to Bryant Park and the New York Public Library.

04/08/2019

Outside you've got Bryant Park, the carousel, and just steps away from the Hotel is The New York Public Library.

03/13/2020

Miguel and Scott, thanks for taking care of our reservation change of the wonderful upgrade to celebrate my husband’s birthday.

03/02/2020

My best friend and I celebrated our birthdays with you and it was memorable to say the least.

02/18/2020

Birthday cakes were delivered to our room for my son and my birthdays.

02/06/2020

They also helped me to plan for a 75th Birthday by getting flowers and champagne etc in the room, and they even left a little gift.

01/21/2020

I upgraded to a suite for my husbands birthday which was great.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

09/09/2021

We have a reservation for January 1st, 2022 and will be coming back with our niece, we hope our stay will feel more like a Knicketbocker experience we love.

08/23/2021

We had a reservation at the Sofitel for our recent trip to NYC to see Springsteen on Broadway.

07/05/2021

The concierge—-Erik was very helpful in getting us reservations at restaurants and providing recommedations.

05/06/2021

The location, cleanliness, and wonderful accommodations shine in my book.

04/14/2020

We hope to go to New York in the future and will definitely book The Knickerbocker.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

08/20/2021

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

The location of the hotel is in a busy part of Manhattan.

04/24/2021

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

03/29/2020

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

Very close to Times Square, the Madison garden & subways.

02/04/2020

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

09/27/2021

I had booked to stay here with 4 friends for 4 nights… we booked The large 2 bedroom 2 bathroom suite.

09/26/2021

I booked a room for my anniver and jenny exceeded my expectations.

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

09/14/2021

When we went downstairs to speak to an employee about canceling the room, she quickly agreed with no questions asked.

09/05/2021

We had booked a Suite for 7 nights at this hotel as we needed a bigger room to store our luggage and have enough space to move around freely.

09/06/2021

AC was broken.

09/03/2021

The AC did not work.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

BUT the most important problem I had was the AC.

02/05/2020

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

Super close to Penn Station, Madison Square Garden.

01/19/2020

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

09/14/2021

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

We could not even take a proper shower in it.

09/03/2021

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

09/30/2021

Hotel gorgeous inside we booked for a weeks stay before pandemic and staff were very friendly.

08/17/2021

they allow late checkout and are staffed round the clock if you book here you won't be disappointed!

08/05/2021

We booked a 3 night junior suite stay.

05/28/2021

Next visit I will book it for sundown so I can see the lights!

04/04/2021

The travel agency did their job booking the room

09/11/2021

Modern, pleasant and good.

08/17/2021

modern lobby and beautiful rooms and a slice of heaven!

08/05/2021

The hotel is modern and very clean.

07/18/2021

Hotel is new and modern.

09/13/2020

The hotel offered breakfast and the rooms are modern and very clean, hotel staff were very warm and friendly and answered all our questions without hesitation, We are hopefully going back in 2021 and will staying here again ❤️

09/30/2021

My only issue would have been rooms are very small for it being a double room and not a lot of space for suitcases and clothes.

08/05/2021

Rooms are small

07/22/2021

Room a little on the small size

07/21/2021

N/A

05/09/2021

The rooms maybe was small,

08/27/2021

The location is excellent, near time square.

07/21/2021

Pros; The location can't be beat, near Times Square and Restaurant Row.

05/17/2021

I love this hotel because of the proximity to Times Square, Riu is only one block away.

05/09/2021

The location is perfect, it is near the times square, underground, brodway.

04/02/2021

Well maintained property with following all covid guidelines.Times Square is walking distance from hotel

07/22/2021

Full free breakfast in the morning was priceless.

07/05/2021

The free breakfast Buffett I did not like only went once best thing I ate was the fresh fruit.

05/10/2021

The breakfast included was in a box.

04/12/2021

They offer free breakfast

03/07/2020

We were down for breakfast on the first morning at 7am and already it was a free for all.

09/25/2021

The price is very adequate for the service they offer, it is the best alternative to stay in Manhattan.

07/14/2021

Being only a few blocks from Times Square and steps from MSG and The Empire State Building, makes this hotel a awesome option for staying in Manhattan!

12/22/2020

Pros: This hotel is in the perfect location in Manhattan.

03/08/2020

Would definitely recommend for someone looking to venture all over Manhattan since it’s in the center of it all!

02/27/2020

The rooms are good size for Manhattan well furnished with a mini-bar and snacks.

03/08/2020

Perfect location close to the subway and other major spots in midtown.

01/09/2020

If you needed to get to other parts of New York the subway is close actually Central.

10/24/2019

Clean and tidy hotel which was easy to walk to all the main areas such as theatres, Times Square, 42nd St, adjacent to Empire State and very close to Subway which made getting to all attractions very easy

06/29/2019

excellent central location, close to subway with easy access to anywhere in the city.

05/27/2019

great view over empire state building, subway close.

10/01/2021

All the agents at the front counter were courteous, friendly and helpful.

09/30/2021

Enjoyed the stay at this great boutique hotel -- clean, comfortable, and extremely friendly and professional staff, especially Yadira at the front desk.

09/25/2021

Excellent location, spacious and comfortable room, all very friendly staff.

09/13/2021

Staff was great, friendly and I would definitely stay here again!! !

09/12/2021

Everyone was friendly and helpful.

09/16/2021

N/A

09/06/2021

I couldn’t make it my first day of my booking due to the flooding

08/15/2021

The online booking was smooth.

07/14/2021

We booked the queen with separate sitting room and it was perfect and affordable.

07/14/2021

I promised my little girl a view and the room I booked didn’t have one.

08/24/2021

The room was small,

03/12/2020

Our only concern was that the room was very small.

02/24/2020

Small room, not easy even to fit the luggages if you plan a long stay there.Very limited space for hanging your dresses, jackets etc.

02/24/2020

but the room was tiny, like really tiny.

02/22/2020

It’s a small room

10/01/2021

We got our key cards mixed up and he was patient with us and we laughed as we got ourselves sorted out.

02/26/2020

Just stay out of hotel limo, they charge too much and are not nice.

02/24/2020

and this extra destination (resort, facilty) fee should really be very well explained to the guests as you feel like being charged extra for no extra service etc.

02/22/2020

You will be charged a deposit of a couple hundred dollars when you check in

02/21/2020

Wasn’t happy that reception would not take my pre paid master card.