Search Result for “Made sure we were taken care“ in New York

02/05/2020

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

Super close to Penn Station, Madison Square Garden.

01/19/2020

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

03/29/2020

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

Very close to Times Square, the Madison garden & subways.

02/04/2020

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

08/20/2021

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

09/14/2021

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

We could not even take a proper shower in it.

09/03/2021

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

09/28/2021

I always enjoy staying at the Stewart hotel I’m always well taken care of with what I need the staff Is always nice and welcoming especially Andrew he goes above and beyond to accommodate as well as Desiree.

09/28/2021

Andrew and Danielle always take care of me and upgrade me to the one bed room suite.

06/21/2021

We felt very safe and taken care of.

05/26/2021

The best people at the hotel are Jenny at check-in, who we love, and Agata, our housekeeper on floor 21 - who really takes care of us.

04/24/2021

Jenny was excellent in helping us check in and take care of any issues we had.

09/06/2021

AC was broken.

09/03/2021

The AC did not work.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

BUT the most important problem I had was the AC.

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

The location of the hotel is in a busy part of Manhattan.

04/24/2021

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

07/06/2021

They took care of myself and my family and all of our needs while we were visiting!

06/13/2021

The restaurants and bars attached to the hotel couldn’t care less that you are a guest.

05/17/2021

We arrived early and Ms Bryn was able to check us in early and really took great care of us.

05/01/2021

Mandee took great care of us at check in, and check out.

03/31/2021

Navit and the team took great care of us during the movie and even offered us complimentary popcorn.

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

09/13/2021

The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

09/20/2021

The elevators took about 5-10 minutes to go up and down.

08/25/2021

The elevators were slow and it was sometimes difficult to get on.

08/12/2021

Elevators are too small.

08/11/2021

Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

09/23/2021

however, I was charged 87.00 without being notified.

09/20/2021

She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

but it some how messed up the billing.

08/13/2021

Finally came home to have over $400 in erroneous charges on my credit card.

09/29/2021

You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

It is right near Times Square and there is a train station right by it.

02/09/2021

The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

08/27/2021

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

I chose Park Central because of its proximity to Central Park.

04/01/2021

Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

Great location right near Central Park.

08/20/2021

So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

I paid for two queen beds.

05/14/2021

but the resort fee still applies.

04/27/2021

We didn't see or receive anything to justify that fee.

10/12/2020

Rates were low

09/11/2021

We discussed my issues and everything was taken care of as promised.

08/28/2021

They were very friendly and assisted me with getting a room and they took great care of me!

08/22/2021

Elizabeth takes care of everything - I must have asked her over 10 questions at a time and she is always there to multi-task.

07/26/2021

The staff was always available if anything was ever needed and took care of all needs immediately.

02/17/2021

Linda is an exceptional staff member that took extra care and made me feel at home.

02/25/2019

Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

Leonardo H is the best server in this joint.

02/04/2019

Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

09/24/2021

Brent, JP and the Roxy Team took great care of me on my recent business trip to NYC.

06/06/2021

From beginning to end, we felt well taken care of!

05/17/2021

Don, the bellman, was clearly a hospitality professional that took extra time and care with all guests.

08/20/2020

They make every guest feel at home and taken care of.

08/18/2020

For this short trip, we had the absolute pleasure of being in the care of Mr. Sami.

09/04/2021

We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

but they refused to reverse the charge.

11/06/2019

Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

All these are available for hotel guests to use without charge.

08/31/2021

After that, the music quiets down

06/27/2021

Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

It was loud in our room from the band - we were on the 4th floor -

05/20/2021

The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

We didn’t hear sirens and horns honking at night like in midtown.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

We saw a movie in their cinema, which we loved!

12/21/2020

You might see some big film and music people staying here.

08/20/2020

I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

09/24/2021

The music is terrific and the food is great as well.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

The music and the musicians are exceptional.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

03/30/2020

This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

Executive lounge was accepted

01/07/2020

Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

03/07/2020

She was kind, called the necessary people to help me out, and made sure everything was taken care of.

02/16/2020

Calls would be answered propmptly, challenges that may have arisen were taken care of immediately, etc.

01/10/2020

Another women, Elsa, was the maid who took care of my room most of my stay.

01/09/2020

N/A

01/07/2020

They appreciate their customer's concerns and go out of their way to ensure that everyone is taken care of

08/06/2021

If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

Their billing department is unreachable.

03/19/2020

Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/01/2020

Close to Central Park and Times Square

02/13/2020

I have really enjoyed the proximity of Central Park.

01/03/2020

Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

08/06/2021

They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

But if you may also choose to pay 50$ for breakfast..

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

08/12/2020

Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/12/2020

The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

03/30/2020

This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

Shower did not drain, so we showered in inches of dirty water.

03/10/2020

Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

This morning I found a giant cockroach in the bathroom.

03/02/2020

bathroom sink space non exsistant.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.

08/26/2021

She took care of every detail so our experience was amazing.

08/14/2021

He was an awesome photographer taking pics of me & my family in the process🤗 Both Maurice and Kevin were on point with absolutely wonderful care of this “Gossip Girl” fan who just happened to be walking around on her last day in the city.

06/30/2021

Juan Carlos, Chris and Jason took great care of us.

03/21/2021

From the minute I contacted Miles, he told me he would take care of all the details, making sure all I had to do was show up and my dream proposal would be flawlessly executed.

01/04/2021

All assistance needed was handled timely and with the utmost care.

09/27/2021

The location of the hotel is perfect, right next to Times Square

09/22/2021

I came to watch the Broadway show and the hotel was located right off the Times Square.

09/21/2021

Stylish and great location if you want to hang out in the "heart" of Times Square.

09/15/2021

I needed to find spot for my daughter’s 13th Birthday to be in middle of New York City and this hotel was very close to Times Square.

08/29/2021

Location is great so much to do here around Times Square.

09/21/2021

The room is small as is the bathroom

07/30/2021

Bathroom was small

02/02/2020

The bathroom is particularly small.

09/18/2019

but the bathrooms are very small.

06/21/2019

Very small bathroom with practically no counter space.

09/27/2021

The only thing to comment on is that only one elevator works, which is a problem at certain hours of the day.

07/30/2021

Only negative-only one elevator was working for the entire hotel fwp.

11/11/2019

But fairly noicy from the lift right up to our wall , and from A/C just outside the window ,

10/24/2019

There are eggs at the bottom of the elevator shaft which services the first floor and second floor lobby.

10/16/2019

The elevators took forever, though, and we ended up using the stairs often.

03/09/2020

Afterwards, she introduced me to the wine and cheese and it was an amazing experience.

03/04/2020

Wine&Cheese is every day except Sundays and we made sure to attend every night.

03/02/2020

In addition the hotel has a cheese and wine hour each evening in the lounge which is a lovely touch.

02/10/2020

Staff was great including the doormen Nikolas Gilbert and Dee who hosts wine and cheese there.

02/02/2020

It includes free wifi, breakfast, cheese and wine during happy hour, gym access..etc etc.

01/06/2020

I mentioned at the start the room is small.

11/13/2019

The rooms are small, as expected,

11/09/2019

Small room, low bed with poorly-fitting bedding, squishy pillows with poor support.

10/16/2019

Rooms were small,

09/19/2019

Small rooms.

09/24/2021

I wanna thank Nikolas and Avon who took care of us.

02/27/2020

Lovely staff spoiled our stay, we had great care in arranging our experiences from Claudia in Concierge and also Gheorghita, really professional housekeeper that made us feel so welcomed and comfy with our stay there.

01/28/2020

Especially Dee took care of us a lot.

01/15/2020

Dee took especially good care of us during the wine and cheese hour.

12/30/2019

The staff here treated us very special, leaning in to make sure that we are well taken care off.

09/18/2021

The hotel is in Theatre District and easy walk to the shows.

03/06/2020

The location is really super conveniently located, right in the theater district, just around the corner of times square.

02/21/2020

I chose The Time for its proximity to the Theatre District and for its reviews.

12/26/2019

This place is right in the middle of the theater district.

11/19/2019

Me and my girlfriend were looking for a spot close to the theatre district to go see “Book of Mormon” and it was literally right next door.

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

09/22/2021

These employees made my friend and me feel so special and attended to us with the most excellent care and attention.

09/13/2021

.fantastic in every way and a very special shout out to Lissette who served us for breakfast daily and to Carolina, who took care the roof top venue.

09/12/2021

I loved this place, perfect for pictures, A busser named Forhad was very kind to us, he took great care of us!

09/10/2021

Kayla was an amazing hostess, took care of me as soon as I walked in the door so welcoming and kind, forward to meeting her again !

08/19/2021

Excellent staff:Paula, Cynthia, Brandon, Ariela and Anil - Who takes care of the cleanliness of the room with all his heart and smile.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

12/10/2019

The theater district is right around the corner and there are endless food options.

11/08/2019

On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

Location is very convenient to the theater district and parking is available.

10/06/2019

Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

03/24/2021

I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

My calls to Crowne Plaza billing have never been returned.

09/07/2020

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

07/30/2021

Perfect to Times Square.

05/02/2021

but Times Square was great!

04/24/2021

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

We opted for the Times Square view room, which cost more

05/18/2020

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

N/A

01/19/2020

The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

and close to all the subways!

01/15/2020

but you won’t need the vehicle $(70.00) Subway steps away.

03/07/2020

Stand by your product and take care of your FUTURE CUSTOMERS.

01/24/2020

N/A

01/15/2020

Heart of Times Square/theatre Freddy was a delight at check in and took care of us very nicely!

01/01/2020

His continued care and kindness enabled us to have the best night ever with so many amazing memories!

12/28/2019

He took care of getting us a rollaway bed and a few extras we needed.

07/30/2021

Drinks weren’t too expensive either.

03/11/2021

I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

We paid $3600 in Nov. for a March trip.

07/30/2020

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

07/12/2021

And Allison took such good care of us.

05/18/2021

N/A

10/29/2020

I called up to the hotel and just like clockwork they took care of me.

10/28/2020

I felt very safe with all the covid precautions and very well taken care of by the staff.

08/12/2020

but the staff took great care and accomodated to all our needs.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.