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(212) 563-1800

371 Seventh Avenue, New York City, NY 10001-3984

Stewart Hotel

4.3

1044 reviews

Trip advisor
care
manhattan
penn-station proximity
subway

02/05/2020

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My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

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Super close to Penn Station, Madison Square Garden.

01/19/2020

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We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

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close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

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The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

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03/29/2020

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Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

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Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

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The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

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Very close to Times Square, the Madison garden & subways.

02/04/2020

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Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

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08/20/2021

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That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

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Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

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I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

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The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

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I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

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09/14/2021

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However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

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Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

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We could not even take a proper shower in it.

09/03/2021

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One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

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09/28/2021

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I always enjoy staying at the Stewart hotel I’m always well taken care of with what I need the staff Is always nice and welcoming especially Andrew he goes above and beyond to accommodate as well as Desiree.

09/28/2021

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Andrew and Danielle always take care of me and upgrade me to the one bed room suite.

06/21/2021

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We felt very safe and taken care of.

05/26/2021

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The best people at the hotel are Jenny at check-in, who we love, and Agata, our housekeeper on floor 21 - who really takes care of us.

04/24/2021

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Jenny was excellent in helping us check in and take care of any issues we had.

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09/06/2021

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AC was broken.

09/03/2021

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The AC did not work.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

08/20/2021

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The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

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BUT the most important problem I had was the AC.

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09/24/2021

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I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

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The location of the hotel is in a busy part of Manhattan.

04/24/2021

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Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

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The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

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Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

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848 Washington Street, New York City, NY 10014-1308

The Standard, High Line

4.5

564 reviews

Trip advisor
care
meatpacking-district
city view
birthday celebration

05/20/2021

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The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

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It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

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The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

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The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

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Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

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07/06/2021

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They took care of myself and my family and all of our needs while we were visiting!

06/13/2021

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The restaurants and bars attached to the hotel couldn’t care less that you are a guest.

05/17/2021

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We arrived early and Ms Bryn was able to check us in early and really took great care of us.

05/01/2021

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Mandee took great care of us at check in, and check out.

03/31/2021

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Navit and the team took great care of us during the movie and even offered us complimentary popcorn.

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03/21/2021

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Met the Mayor of Meatpacking District Roberto.

11/21/2020

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The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

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As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

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The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

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Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

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07/22/2021

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And the rooms are expensive and small -- even for NYC.

07/13/2021

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stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

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Not worth it for the price with such poor service.

06/21/2021

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Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

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They charge you an activity fee of $30 a person.

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07/15/2021

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Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

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It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

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We were treated like princesses for my friends 26th birthday.

06/18/2021

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We went for my boyfriend’s birthday as a staycation .

05/17/2021

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Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

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09/08/2021

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Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

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The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

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Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

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For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

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4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

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(646) 603-0240

870 7th Ave, New York City, NY 10019-4369

Park Central Hotel New York

4.3

993 reviews

Trip advisor
care
elizabeth
central-park proximity
time-square proximity

09/13/2021

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The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

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Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

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Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

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Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

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Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

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09/20/2021

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The elevators took about 5-10 minutes to go up and down.

08/25/2021

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The elevators were slow and it was sometimes difficult to get on.

08/12/2021

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Elevators are too small.

08/11/2021

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Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

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Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

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09/23/2021

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however, I was charged 87.00 without being notified.

09/20/2021

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She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

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They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

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but it some how messed up the billing.

08/13/2021

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Finally came home to have over $400 in erroneous charges on my credit card.

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09/29/2021

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You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

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The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

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It is right near Times Square and there is a train station right by it.

02/09/2021

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The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

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You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

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08/27/2021

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The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

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The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

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I chose Park Central because of its proximity to Central Park.

04/01/2021

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Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

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Great location right near Central Park.

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08/20/2021

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So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

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I paid for two queen beds.

05/14/2021

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but the resort fee still applies.

04/27/2021

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We didn't see or receive anything to justify that fee.

10/12/2020

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Rates were low

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09/11/2021

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We discussed my issues and everything was taken care of as promised.

08/28/2021

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They were very friendly and assisted me with getting a room and they took great care of me!

08/22/2021

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Elizabeth takes care of everything - I must have asked her over 10 questions at a time and she is always there to multi-task.

07/26/2021

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The staff was always available if anything was ever needed and took care of all needs immediately.

02/17/2021

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Linda is an exceptional staff member that took extra care and made me feel at home.

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2 6th Avenue, New York City, NY 10013-2401

Roxy Hotel New York

4.8

817 reviews

Trip advisor
care
music
leonardo
movie

02/25/2019

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Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

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A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

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Leonardo H is the best server in this joint.

02/04/2019

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Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

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Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

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09/24/2021

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Brent, JP and the Roxy Team took great care of me on my recent business trip to NYC.

06/06/2021

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From beginning to end, we felt well taken care of!

05/17/2021

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Don, the bellman, was clearly a hospitality professional that took extra time and care with all guests.

08/20/2020

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They make every guest feel at home and taken care of.

08/18/2020

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For this short trip, we had the absolute pleasure of being in the care of Mr. Sami.

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09/04/2021

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We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

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At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

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but they refused to reverse the charge.

11/06/2019

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Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

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All these are available for hotel guests to use without charge.

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08/31/2021

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After that, the music quiets down

06/27/2021

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Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

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It was loud in our room from the band - we were on the 4th floor -

05/20/2021

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The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

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We didn’t hear sirens and horns honking at night like in midtown.

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07/27/2021

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Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

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We saw a movie in their cinema, which we loved!

12/21/2020

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You might see some big film and music people staying here.

08/20/2020

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I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

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When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

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09/24/2021

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The music is terrific and the food is great as well.

08/31/2021

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The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

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Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

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The music and the musicians are exceptional.

07/27/2021

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Music, movies and magnificent munchies to name a few reasons to stay here.

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(855) 605-0316

1335 Avenue of the Americas, New York City, NY 10019-6078

New York Hilton Midtown

4.1

1314 reviews

Trip advisor
care
time-square
executive lounge
central-park proximity

03/30/2020

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This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

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Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

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but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

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Executive lounge was accepted

01/07/2020

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Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

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03/07/2020

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She was kind, called the necessary people to help me out, and made sure everything was taken care of.

02/16/2020

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Calls would be answered propmptly, challenges that may have arisen were taken care of immediately, etc.

01/10/2020

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Another women, Elsa, was the maid who took care of my room most of my stay.

01/09/2020

-

N/A

01/07/2020

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They appreciate their customer's concerns and go out of their way to ensure that everyone is taken care of

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08/06/2021

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If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

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We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

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His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

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Their billing department is unreachable.

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03/19/2020

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Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/01/2020

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Close to Central Park and Times Square

02/13/2020

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I have really enjoyed the proximity of Central Park.

01/03/2020

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Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

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08/06/2021

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They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

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But if you may also choose to pay 50$ for breakfast..

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

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The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

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Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

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08/12/2020

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Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/12/2020

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The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

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It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

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Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

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03/30/2020

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This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

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Shower did not drain, so we showered in inches of dirty water.

03/10/2020

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Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

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This morning I found a giant cockroach in the bathroom.

03/02/2020

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bathroom sink space non exsistant.

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455 Madison Avenue at 50th Street, New York City, NY 10022-6845

The Towers at Lotte New York Palace

4.8

392 reviews

Trip advisor
care
champagne
corner suite
staying experience

07/28/2021

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We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

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As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

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Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

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My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

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Champagne upon arrival for the Towers!!!!

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07/25/2021

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but they really need to expedite the elevator situation.

12/28/2019

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My one caveat is the elevator situation.

12/26/2019

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Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

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We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

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08/26/2021

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She took care of every detail so our experience was amazing.

08/22/2021

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He makes the tour a one in a lifetime experience!!

08/05/2021

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Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

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Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

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Our guests were also thrilled with their experience at the hotel.

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12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

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The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

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Only drawback is somewhat slow elevator service,

08/04/2019

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Room service is pretty slow and super overpriced,

07/02/2019

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Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

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04/14/2021

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They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

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I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

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N/A

01/01/2020

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Booked a tower corner suite.

12/25/2019

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The corner suites are very spacious and the way the hotel is decorated is magical.

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08/26/2021

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She took care of every detail so our experience was amazing.

08/14/2021

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He was an awesome photographer taking pics of me & my family in the process🤗 Both Maurice and Kevin were on point with absolutely wonderful care of this “Gossip Girl” fan who just happened to be walking around on her last day in the city.

06/30/2021

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Juan Carlos, Chris and Jason took great care of us.

03/21/2021

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From the minute I contacted Miles, he told me he would take care of all the details, making sure all I had to do was show up and my dream proposal would be flawlessly executed.

01/04/2021

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All assistance needed was handled timely and with the utmost care.

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224 W 49th St, New York City, NY 10019-7405

The Time New York

4.7

482 reviews

Trip advisor
care
time-square
theater-district
cheese

09/27/2021

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The location of the hotel is perfect, right next to Times Square

09/22/2021

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I came to watch the Broadway show and the hotel was located right off the Times Square.

09/21/2021

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Stylish and great location if you want to hang out in the "heart" of Times Square.

09/15/2021

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I needed to find spot for my daughter’s 13th Birthday to be in middle of New York City and this hotel was very close to Times Square.

08/29/2021

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Location is great so much to do here around Times Square.

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09/21/2021

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The room is small as is the bathroom

07/30/2021

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Bathroom was small

02/02/2020

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The bathroom is particularly small.

09/18/2019

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but the bathrooms are very small.

06/21/2019

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Very small bathroom with practically no counter space.

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09/27/2021

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The only thing to comment on is that only one elevator works, which is a problem at certain hours of the day.

07/30/2021

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Only negative-only one elevator was working for the entire hotel fwp.

11/11/2019

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But fairly noicy from the lift right up to our wall , and from A/C just outside the window ,

10/24/2019

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There are eggs at the bottom of the elevator shaft which services the first floor and second floor lobby.

10/16/2019

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The elevators took forever, though, and we ended up using the stairs often.

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03/09/2020

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Afterwards, she introduced me to the wine and cheese and it was an amazing experience.

03/04/2020

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Wine&Cheese is every day except Sundays and we made sure to attend every night.

03/02/2020

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In addition the hotel has a cheese and wine hour each evening in the lounge which is a lovely touch.

02/10/2020

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Staff was great including the doormen Nikolas Gilbert and Dee who hosts wine and cheese there.

02/02/2020

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It includes free wifi, breakfast, cheese and wine during happy hour, gym access..etc etc.

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01/06/2020

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I mentioned at the start the room is small.

11/13/2019

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The rooms are small, as expected,

11/09/2019

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Small room, low bed with poorly-fitting bedding, squishy pillows with poor support.

10/16/2019

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Rooms were small,

09/19/2019

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Small rooms.

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09/24/2021

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I wanna thank Nikolas and Avon who took care of us.

02/27/2020

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Lovely staff spoiled our stay, we had great care in arranging our experiences from Claudia in Concierge and also Gheorghita, really professional housekeeper that made us feel so welcomed and comfy with our stay there.

01/28/2020

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Especially Dee took care of us a lot.

01/15/2020

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Dee took especially good care of us during the wine and cheese hour.

12/30/2019

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The staff here treated us very special, leaning in to make sure that we are well taken care off.

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09/18/2021

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The hotel is in Theatre District and easy walk to the shows.

03/06/2020

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The location is really super conveniently located, right in the theater district, just around the corner of times square.

02/21/2020

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I chose The Time for its proximity to the Theatre District and for its reviews.

12/26/2019

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This place is right in the middle of the theater district.

11/19/2019

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Me and my girlfriend were looking for a spot close to the theatre district to go see “Book of Mormon” and it was literally right next door.

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(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

1424 reviews

Trip advisor
care
time-square
rooftop bar
subway

09/28/2021

-

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

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Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

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Cloud rooftop bar.

08/23/2021

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The rooftop bar is amazing.

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06/01/2021

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Not really sure what the extra charges were for (residence fee),

11/15/2020

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but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

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Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

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We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

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When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

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09/22/2021

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These employees made my friend and me feel so special and attended to us with the most excellent care and attention.

09/13/2021

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.fantastic in every way and a very special shout out to Lissette who served us for breakfast daily and to Carolina, who took care the roof top venue.

09/12/2021

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I loved this place, perfect for pictures, A busser named Forhad was very kind to us, he took great care of us!

09/10/2021

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Kayla was an amazing hostess, took care of me as soon as I walked in the door so welcoming and kind, forward to meeting her again !

08/19/2021

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Excellent staff:Paula, Cynthia, Brandon, Ariela and Anil - Who takes care of the cleanliness of the room with all his heart and smile.

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08/16/2021

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We got an expensive suite hoping for something really special.

06/08/2021

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You still have to pay for the parking lot.

06/01/2021

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Not really sure what the extra charges were for (residence fee),

04/11/2021

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but not all hotels charge them.

04/01/2021

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It's expensive

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09/28/2021

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Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

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The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

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It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

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Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

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but pretty standard as Times Square hotels go.

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09/27/2021

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The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

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He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

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Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

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The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

-

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

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1605 Broadway, New York City, NY 10019-7406

Crowne Plaza Times Square Manhattan, an IHG hotel

4.1

1263 reviews

Trip advisor
care
time-square
subway
theater-district

12/10/2019

-

The theater district is right around the corner and there are endless food options.

11/08/2019

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On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

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Location is very convenient to the theater district and parking is available.

10/06/2019

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Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

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This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

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03/24/2021

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I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

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I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

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My calls to Crowne Plaza billing have never been returned.

09/07/2020

-

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

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The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

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07/30/2021

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Perfect to Times Square.

05/02/2021

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but Times Square was great!

04/24/2021

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I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

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We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

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We opted for the Times Square view room, which cost more

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05/18/2020

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Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

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N/A

01/19/2020

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The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

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and close to all the subways!

01/15/2020

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but you won’t need the vehicle $(70.00) Subway steps away.

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03/07/2020

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Stand by your product and take care of your FUTURE CUSTOMERS.

01/24/2020

-

N/A

01/15/2020

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Heart of Times Square/theatre Freddy was a delight at check in and took care of us very nicely!

01/01/2020

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His continued care and kindness enabled us to have the best night ever with so many amazing memories!

12/28/2019

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He took care of getting us a rollaway bed and a few extras we needed.

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07/30/2021

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Drinks weren’t too expensive either.

03/11/2021

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I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

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I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

-

We paid $3600 in Nov. for a March trip.

07/30/2020

-

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

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(646) 664-0310

63 West 38th Street, New York City, NY 10018-3818

Refinery Hotel

4.6

733 reviews

Trip advisor
care
rooftop bar
empire-building
rooftop restaurant

08/31/2021

-

The room was quite large with a view of the Empire State building.

08/30/2021

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It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

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The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

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The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

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07/12/2021

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And Allison took such good care of us.

05/18/2021

-

N/A

10/29/2020

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I called up to the hotel and just like clockwork they took care of me.

10/28/2020

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I felt very safe with all the covid precautions and very well taken care of by the staff.

08/12/2020

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but the staff took great care and accomodated to all our needs.

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09/06/2021

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Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

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I love the history of the building and the rooftop restaurant/bar.

08/02/2021

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The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

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The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

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Rooftop restaurant/bar is really nice as well.

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07/29/2021

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To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

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Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

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They have 3 elevators and only two are working.

10/26/2020

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but every time I had to take the elevator.

02/05/2020

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The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

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05/24/2021

-

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

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There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

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The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

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The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

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At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

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