but it was absolutely revolting, there was mould all over the walls, the bedding was stained, there was hair everywhere in the bathroom - I would also like to point out that I am not a huge hotel snob - I can accept that things do get missed during cleaning / sometimes things are not perfect, but this was just insane.

Bathroom was like a sauna and room was cold, could’ve been more down to us being clueless with the controls.

The sheets were clean , the bathroom was old and tiny .

Presented a huge problem for me and I had to book another hotel under pressure, elevated rates, etc.

Not sure if there is a loo for the disabled?

Well it seems that 185sq/ft includes the pokey bathroom, the small corridor with barely enough room for the double bed.

I found a layer of dust over the shelf under the washbasin which included the tissue box and spare toilet roll!

The rooms are very tired and lacked storage and mirrors.

I tolerated the uncomfortable bed and bathroom issues

The shower situation in our room was unsafe. The (broken??)

The bath room is tiny - to sit on the toilet your knees are virtually around your ears.

Next day, aside from the normal flood around the shower, another one appeared by the toilet, it wasn’t man miss either, it was the shower.

This room was okay, until I got in the shower and the plaster at the top of the shower was coming away from the wall and the water was leaking from the bath and the shower.

The iron board was dirty and what looked still poo was rubbed on the bathroom wall!

When I got to my room I found a massive amount of hair on the drain to the shower.

Our room was small not very cleaned and the bathroom was the worst part .

Lots of folks coming and going, a reception areas that's focussed more on throughput than comfort.

We were there for five days, and the reasonable price, excellent shower, comfortable bed, and nicely furnished living area made us feel right at home.

but they are comfortable, slept well in the beds and no real noise by our room over the five nights we stayed.

First the good parts: The room was clean, the bed was comfortable, and the room we picked had almost enough space for us to live in it.

Spend a little extra money to find a more comfortable hotel.

but clean, very  comfortable bed and great shower/bath.

We upgraded to a city view room, we were impressed with the size of the room, it had a big and very comfy king size bed and sufficient space for us to store two big suitcases.

Our room was relatively clean and the bed was very comfy.

but on the whole it was clean and tidy, there was a comfy bed and casting available on the TV!

Room size, comfort and equipement OK ; room comfortable.

I suggested all the way long, whenever you want something simple and comfortable.

Our room was clean, bed comfortable and housekeeping was great.

The beds & pillows are exceptionally comfortable.

The bed was comfy and the air con kept the room at a comfortable temp in the day as it was very hot outside.

Brilliant location, clean rooms and comfortable beds.

Was tired on arrival from a 10 hour flight , bed was so comfy I fell asleep straight away , woke up by my alarm 2 hours later… hot refreshing shower  and enjoyed a drink in the bar before sampling the delights of this city

It took a long time to get the lift up to our room.

The hotel is housing over 200 migrant familes who appear to have taken over the front lobby area, the area around the lifts stunk of urine and were being used as play areas for the children of the adults who where lounging around the lobby entrance.

The elevators are small and a funky system.

The hotel is dark and the elevator is something else !!

Wait times for elevators were rediculous.

Dark and dingy corridors we were unable to find our room as so dark unable to see door number then realised it was the one right at the side of the lifts!

As I was waiting for the elevator which always took long and a strange way of dealing with I decided to go look for her, I was not done.

You can only use 1 specific lift to your floor - so long wait for the lift.

When busy the elevators are an experience; elbows out for the queue busters!

So myself and my partner went to complain to a manager and the only rooms they had were by a lift or a twin room.

There was some noise from the elevators and the construction,

We never had to wait more than a few minutes for an elevator.

The elevator system is strange, you have to select on a panel which floor you want and are directed to a certain lift; there are 8 lifts(elevators).

Elevators are slow, old and incredibly small.

You’ll read loads of other comments about the lifts which were a nightmare, and one evening the lift we went in smelled really strongly of urine, where someone had obviously relieved themselves in there!

The elevator system is old and very very very bad.

Staff are very friendly and always smiling.

Check in was quick and easy and the gentleman who helped us was very friendly.

Welcoming and friendly with a good atmosphere.

Everything about our stay was great-Housekeeping is friendly and fabulous.

Check in was quick and friendly, our room was facing Times Sq so had a great view from 23rd floor.

Honestly best hotel great location staff are lovely and friendly thanks again will be back.

Staff were friendly and always helped us if you needed something.

We had no problem with the lifts - the staff were helpful and friendly and the location was perfect.

It was clean and the housekeeping staff was very friendly.

However, having stayed at neighboring hotels before, I would definitely say our stay was pleasant with the staff being really friendly throughout the stay.

Reception and front of house staff were very friendly and helpful.

The front desk staff were friendly and helpful,

Checking in and out was a pleasant experience as all staff are incredibly helpful and friendly as can be!

Clean, wonderful location, friendly staff.

Very friendly staff, helping to solve issues.

Nobody explains what facilities are available, the odd staff member is friendly - if you are lucky.

Friendly staff and great room size for the price.

Stayed here for my mothers 60th, location is ideal, good value for money, overall excellent hotel.

The location of the hotel is ideal and since we didn't spend much time in our room, this made up for the downfalls.

Great location and a lovely building from the outside.

The location of this hotel is fab as it's right off Times Square.

Brilliant location for all the theatre's, bars and restaurants.”

Our first impressions of the hotel was it was in a fantastic location.

Planned the trip to see a show each evening so location was great!

Was very pleasant and welcoming could not have asked for a better spot for our stay 
Great location
Very clean
Everyone was great
Food @ the small restaurant was great
Say hello to Sebastian 

Sandy and Jim Minogue

The hotel has an amazing location which as only one block away from “Six” the musical we saw.

Once we got to the place, we were welcomed, everything was quick, rooms are good, location is awesome.

Don’t be fooled by the convenient location.

Times Square isn't the location it once was, it's full of crackheads and crime, stay in Brooklyn in an Airbnb, it's half the price and you can really get somewhere lovely & well kept, I wish I went with this over the central location in the first place as ROW isn't cheap.

The only good thing about this hotel is the location because it is walking distance to everything we want to see and do at Time Square.

The only positive is the location near Times Square .

Great location for access to Times Square and many walkable attractions.

The only positive is its fantastic location.

Location is good for Broadway, rooms are small

We most recently stayed 8 nights in May, 2022 to see lots of shows-perfect location.

The location was perfect, especially if you’re seeing any shows on broadway.

The location on 8th Avenue is noisey with car horns and sirens a constant.

The food was tasteful and stuff are lovely, I will definitely recommend this place to any one who wants to get the service with money worthly  and I will also come again in the future.

We ate traveling as a group  We made initial reservations in April 2022 for December of 2022.

We ate our free buffet breakfast at the hotel; huge choices of quality hot and cold food.

We were not rushed and were able to have a leisurely lunch.

I still had plenty of time this morning to go pick up food and stop by 2 other places.

The cafe staff is so nice and attentive to detail.

Great deal for this hotel great pubs and food places around.

One thing was very very good about this hotel THE LOCATION.. 3/5mins aways from Times Square , the location itself has many shops , restaurants and broadway theater’s surrounding the are , so for that i give this hotel a 5stars .

Visitors have an easy walk to the theaters, to a diversity of restaurants, and to Times Square.

staff from front desk to maids and room service always there to help you with anything The bellboys we’re unbelievable always asking the guests if they needed anything the staff hit it for me when I do go back to New York the Row hotel is the place I will be staying at

The hotel is a good location, and lots of food around.

Lots of nice restaurants & coffee shops within walking distance.

Near to 42nd, Broadway shows and little local restaurants and deli.

I originally booked this hotel because of the bar and food court discussed on their website.

The hotel is in such a great location it allowed me easy access to both my office and restaurants in the area.

He was also on hand to advise on good places to visit & eat locally.

No help from the hotel, no discount and no choice of another room.

We booked a room for early November with a no cancellation policy.

The room itself wasn't very clean unfortunately and was rather run down.

I spoke with someone every time I called, and they assured me that my room was secured due to the deposit!

Things did not improve as we made our way to our rooms, each of our 3 rooms was grubby and unclean, so much so we decided not to take our cloths out of our suitcases, we lived out of the cases for the duration of our stay.

We went back to reception (after trying to ring on the filthy phone that was broken), where we were checked into a second room.

Upon arrival at 11 pm, we were told our room had been cancelled three months prior “due to maintenance upgrades.” No one ever alerted us!

Canceled our reservation .We were on our way to the hotel we received  a brief  email that the room was not available  because overbooked.

I can only assume The Row cancelled my reservation since they needed rooms with 2 beds for the migrants they will be housing.

Yesterday I received an email from Row stating they were reserving a room at another hotel for me.

Booked a room for 4 nights at Row NYC and when i got there i was told they overbooked half their hotel rooms and i was being sent to a different hotel entirely.

Do not book your stay here if you want to be certain you have a room.

Had an on-going battle with temperature extremes in the room with the air-con/heating.

I actually ended up scrubbing light fixtures and the bathtub with my own antibac wipes so if your in room 2639 it might be a little less grubby for a week or two, the bathtub is mouldy and the sheets and towels don't get changed, even when you fold them on the floor!

Room is very basic, just beds to sleep in, no mini fridge, no microwave.

I was given an email to contact if I had questions.

Booked two years in advance and they cancelled a week before with no explanation.

It’s a lovely upgrade, and the staff here were wonderful getting us settled.

Some staff acknowledged a problem with the phones (the entire week) and others didn’t know there was a problem.

The front desk gave us a free upgrade to a higher floor.

I was scared after I booked because I saw all the negative comments with the hotel and staff.

The Concierge who checked us in, Reachell, could not have been more lovely, gracious, professional and welcoming.

Didn’t even get there yet and was notified via email they cancelled my reservation.

The staff also don’t seem to be very interested in making the stay more pleasant.

The hotel staff was exceptional and very accommodating.

From the initial experience of checking in, I was displeased with my interaction with the staff.

The room size was fine,  a few nice employees, and the location is great

ROW is conveniently located in the theatre district and close to time square.

We were there to see a lot of theater and this hotel was right smack in the middle of the theater district.

An old hotel with a great location near Times Square and the Theatre District, and that is what you are paying for.

A budget friendly hotel in the heart of the Theatre District.

Great hotel in the heart of the Theater District.

The hotel was centrally located to the theatre district and Times Square.

For anyone who wants to stay in the theater district this is a very good choice.

It sits right in the heart of the theatre district and a block off of Times Square.

Location to theater district is excellent.

Walk right out into the theatre district with restaurants and coffee shops within steps of the hotel.

Great hotel in a great Location in the heart of Theatre district and Times square, and walking distance to most attractions.

I made the decision because of the price and its location in the theatre district, literally around the corner from where we were seeing a show.

The location of this hotel is ideal since it's smack in the middle of the theater district.

Great location in the heart of New York cities theater district.

it's located right in the broadway theatre district, within walking distance of dozens of world class restaurants and insane shopping options.

only a few blocks from where we park and in the heart of theater district.

It’s in the middle of theatre district so all on your doorstep.

It is not only the most economical and convenient hotel to the theater district, the staff continually strives to give great service.

The Row is super convenient to the theatre district.

Close to Times Square, The Theatre District & about a 25 minute walk to Central Park & is easy walking distance to the Shopping District.

the perfect hotel for a holiday at NYC, it has a great position very close to Time Square, the room was very confortable, the breakfast was very good, ice and fresh water were disponible free at the floors

This hotel was nicely situated near Times Square,

Near to Times Square and Broadway, a lot off restaurants around and near to the subway.You can also do almost everything walk.

I like that it is so close to Times Square.

Ideally located near to Times Square and a short walk to local train station/bus station.

Walking distance of 3-5mins to Times Square.

Location was great being very close to Times Square a ton of restaurants and theatres,

Overall the hotel was ok, it was affordable for our budget and was very close to Times Square.

Row NYC is a great location within a couple of minutes your in Time Square and very close for the Broadway,friendly staff and great for breakfast hotel also has a kitchen which has about 6/7 different food stalls

Near times square and all the hustle and bustle.

The hotel is located perfectly near Times Square, overall good service, the room could have been cleaner, and we would have liked to be able to have our luggage stay longer after check-out, because we had a late flight.

Perfectly located very close to Times Square and many Theaters.

but when you’re so close to times Square anyway go and explore!

Great location walk to Times Square and close to Cruise ship Terminal

though to have it changed up a bit though from pastry type items.The location of the Row is fantastic as it is close to Times Square, the Theater District, the subway and for those who like to walk its within walking distance to Central Park.

I really appreciated to be so close to Time Square and 5th avenue.

Very close to Times Square and the Theatre District.

The situation is very close to Times Square and the street is very populated at every time.

It’s close to Times Square and Broadway,

Previously stayed on W 48th St (Galivant), nearer to Time Square and it was much quieter.

The location is very close to Times Square and lots of theaters.

Also all the theatres and Times Square are in walking distance.

Hotel is well situated on 8'th Avenue, very close to Times Square and 42'nd street.

The location is amazing if you want to be close to Times Square and the theatres.

The location is terrific, close to Times Square

This was the perfect location for our trip, right near Times Square, close to all of the theatres and very central location.

One of the good points is that the hotel is in a very good location, close to Times Square, Central Park, subway stations, etc.

location wise this hotel is great and is close to Times Square and right next to the subway station as well.

People rave that its near times square etc which is great to an extent

Centrally located near Broadway/Times Square.

Close to times square, and all the theaters!

The location was perfect for our needs, near Times Square, Rockefeller Center and the theater.

We were in walking distance of Times Square, Central Park, and many restaurants and shopping locations.

Row NYC Hotel

room

bathroom

elevator

location

staff

restaurant

friendly

comfortable

time-square proximity

times-square proximity

theater-district

When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

Jun, 27, 2023

May, 22, 2023

Dec, 11, 2023

Dec, 10, 2023

Dec, 10, 2023

Dec, 10, 2023

Dec, 11, 2023

Dec, 11, 2023

Dec, 8, 2023

Dec, 7, 2023

Dec, 10, 2023

Dec, 9, 2023

Dec, 11, 2023

Dec, 9, 2023

Dec, 11, 2023

Dec, 11, 2023

Dec, 11, 2023

Dec, 11, 2023

Dec, 10, 2023

Dec, 10, 2023