When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Our first impression proved to be the reality of this hotel.

The Knickerbocker isn’t just a hotel, it’s an experience, perfectly capturing the essence of New York luxury.

When my daughter and my self-arrived at this hotel, our reserved room was not honored.

The staff is great, the rooms are spacious and the hotel is in a great location.

Hotel very central and has everything you need.

The breakfast service was so bad that my girlfriend joked about a chic-fil-a's service being better than this so called 5 star hotel.

Excellent accommodations, friendly and professional staff, and all the amenities you need in a Manhattan hotel.

I can’t say enough good things about this hotel.

I can’t fault anything about this hotel nor the staff everything was perfect.

But best of all were the people who work at this gem of a hotel.

The hotel was very clean, the beds were comfortable, and the walk in shower was amazing.

Doesn’t happen when we stay at other NYC hotels.

Would 100% recommend the hotel and the fantastic team.

From the moment I stepped into the hotel, I was greeted by the most attentive staff.

Bigger than expected for an NYC hotel room in times square for that price.

Perfect details in every aspect for a luxury hotel: the electric lighting, ample storage, electric blackout shades, housekeeping.

For a 5 star hotel that, I would expect the bed actually made.

but "aseptic", when you are inside you could as well be in any other standard hotel.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

The rooftop bar is fabulous, and the location is superb.

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

The Knickerbocker is perfectly located in Times Square.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

The hotel is in an ideal location, right on Times Square.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

The Knickerbocker Hotel

price

creditcard

times-square

rooftop bar

modern

Hotel on 8th avenue at restaurant row.very close to Times Square.not too far to walk from port authority bus terminal.good sized rooms for Manhattan.very clean building and a great buffet breakfast.got a free gift as a returning customer.very worthwhile joining the Riu rewards scheme

Breakfast included which is great to start the morning without thinking where to eat.

The highlight of the day was the included breakfast that meant that we were well fuelled each morning and were able to grab just a snack when out saving time and money

Breakfast buffet is a bonus, if you time it right queuing is minimal and the choice and freshness was excellent.

Breakfast was complimentary and OK, no more, no less.

Breakfast was included, and it was amazing.

Location is absolutely perfect for exploring the city - having breakfast included is a bonus

Cannot underestimate the value of getting breakfast included, with a family of 4 that saves time and money.

Buffet Breakfast was included which was a bonus.

Our room was comfortable and to our surprise breakfast was included.

We had breakfast included with our stay & it was brilliant.

Breakfast was included and had a great selection to suit everyone’s taste.

We had breakfast included which was lovely, our kids looked forward to this daily it was that good ☺️ we also loved the fact there was three dining rooms, so you get a bit of a mix during your stay and it doesn’t feel too repetitive.

We had a corner King room with a beautiful view with breakfast included.

It's great the buffet breakfast was included

Breakfast was included and was simply superb.

The entire family really enjoyed our stay here with the free continental breakfast each morning (that had lots of variety) and the complimentary suite with food and beverages on the 26th floor for suite holders.

Hotel very clean staff excellent and hardworking.

but the hotel dealt with it very efficiently .

The incident left me deeply disturbed, as it is essential for hotels to be welcoming and accessible to all guests, regardless of their background or abilities.

Had the most perfect 4 days in NY, and so pleased with hotel.

Ideally situated, hotel was clean, comfortable rooms with excellent views, friendly staff, fantastic breakfast buffet which is a great start to a long day - would highly recommend!!

I’ve stayed in a number of Riu hotels and I’ve always had a great time.

Overall the hotel was pleasant and we would recommend.

I have no complaints with the hotel, it was a great place to stay for an extremely memorable New York week away.

Fantastic Hotel, situation is very close to everything you need, 5 minutes from Times Square at most and great service.

Really well kept hotel, just away from the complete madness of Times Square

Very comfortable hotel and really convenient for shopping and sightseeing amazing breakfast everyday.we would definitely book this hotel again the staff were very friendly and helpful nothing was too much trouble

The hotel has an abundance of restaurants, cafes, bars, diners all within easy walking distance.

We loved our stay at  the Riu plaza the location of the hotel was great just a short walk to Times Square.

The rooms are modern and surprisingly quiet given the hotel’s location.

Bathrooms are modern and well thought out with spacious rain shower, lots of towels and we found the toiletries to be lovely.

A comfortable and modern hotel in a great location for Times Square.

The room was modern, bright and had a floor to ceiling window on the 14th floor.

The hotel was modern, clean and very convenient to Broadway Theater and other Times Square attractions.

The hotel is big and modern, a bit of a hospital feel to the corridors

Lovely clean and modern hotel with friendly staff, room was great on 22nd floor, great breakfast with loads of choice close to Times Square & Hells Kitchen.

Clean modern room with more space than usual for NYC.

Modern, very clean and helpful, friendly staff.

The hotel was clean, well organised and modern.

Had a great stay at this hotel, rooms are clean and modern and the hotel is in a great location and has lots of restaurants close by .

Really nice hotel, modern decor and clean rooms.

Rooms were spotless, spacious, modern, plenty of room in bathroom, great shower.

The room was modern, comfortable, great large walk in shower and comfortable bed.

The only complaint would be that the room was a bit too small for 3 adults.

The room was very tiny, smelled of chemicals, and the bed linens were so ratty and pulled, stains all over them.

The rooms were small and they even got that wrong!

Rooms were tiny and the noisiest ever the doors slammed all night and people shouting and screaming then woken at early hours with the lift because people had to queue for the lift to go and have their breakfast !

Our room itself was very small, as is common in New York, with barely room for the bed and a tiny, slim desk.

The negatives… Rooms are quite small, walls are so thin you literally hear everything from the next room.

Perfect location and walking distance for Times Square and Central Park.

The location was amazing, close enough to Times Square,

It was within walking distance to Times Square and MSG.

The hotel was in a fantastic location, close to Times Square

Would highly recommend staying here if you want to experience all New York has to offer especially in the midtown neighbourhood you’re within walking distance of Times Square, Rockefeller centre, Central Park

Close to Times Square (but far enough away).

Hotel close to Times Square, centre and subway for easy access to sites.

Well located close to time square and many other attractions great services.

The location of this hotel is brilliant - close to Times Square, great for the theatre district and between 42nd Street and 50th Street subway stops.

Located near time square and the night life.

Great location on the 8th Avenue, walking distance to Times Square.

A great place to stay when visiting New York, close to Times square and walking distance to Empire State Building, Central Park and Top of the Rock.

Great location near Times Square and Restaurant Row on W 46th St.

perfect location with walking distance to Times Square, theatres, restaurants and bars as well as subway.

The hotel is in a great location, close to Times Square and a subway stop on 42nd street.

A centrally located hotel close to Times Square.

However, beyond that are several tall glass buildings in the theatre district, very close to Times Square.

(Just make sure you get to the right one; the Riu has two locations near Times Square).

Hotel Riu Plaza New York Times Square

small room

times-square proximity

free breakfast

The room upon arrival was very cold as Air-con was on max,  the only criticism i’d have is it is very loud as windows appear paper thin, we expected it to be loud due to central location

Only slight issue was that the background noise from the neighbouring air conditioning may not be to everyone’s taste.

The only qualm I had with my stay was that the Air Conditioning Unit was very, very loud.

We have both stayed in many different hotels and have never experienced the air conditioning unit being so loud.

I only noted noise on 1 night, probably too tired the rest of the time and wasn't bothered by the Aircon

but unfortunately a little noisy due to the non-adjustable air conditioner and the power of the fans.

Unfortunately, the unit in 520 was a fair bit noisier,

Also the noise from the air con machine outside was noisy throughout our stay.

Well, unfortunately, the air-con was temperamental.

Our bedroom was on the 3rd floor at the back, and unfortunately had the constant outside noise from what was perhaps heating/air con unit.

The only reservation about this place is that the room Aircon is quite noisy,

However, that evening we experienced a breakdown of the heating and the temperature dropped to 62 so had to put on sweaters.

Our bathroom was freezing there seemed to be no heating in there.

although the only heating was from an air conditioning heat pump unit.

Unfortunately the Air Con constantly kicked in at night [ despite trying adjust to minimise our disturbances] & the morning breakfast complete with disposable plates & plastic utensils was something of a disappointment.

but there was a hotel one in the room worked fine / ghd straightener worked ok though
Floor 8 slight view of empire if you look up
Quite noisy at night from street below but you are in a city so expected nothing less nyc is horn crazy
Air conditioning in room noisy but it drowned the street noise out 
Black tap below great shakes
Coffee machine topped up daily 
Room cleaned daily fresh towels 
Rooftop view of empire was amazing

The wall a/c , heater was broken as were 2/3 elevators which made for really long wait times.

This was a trip for my birthday which was long awaited after it being cancelled due to covid, so it wasn’t a nice way to end the experience.

Staff recognised it was my birthday during my stay and write a lovely birthday note and chocolates.

Stayed with my daughter for her 30th birthday the hotel left sparkling wine and chocolates in the room and a card for our arrival.

We stayed at the Kixby, for 6 nights in August for my 50th birthday.

Just returned from a 5 night stay at Kixby for my son’s 21st birthday.

We stayed here for a birthday trip and I’m so glad we did!

What a lovely hotel..

We visited New York over our anniversary and 30th Birthday, The Kixby had a bottle of fizz waiting on our arrival wishing us a happy belated birthday and Anniversary which was a lovely touch.

Myself and my husband spent 4 nights staying at this lovely hotel for my hubby's 40th birthday celebrations and St Patricks Day.

We stayed at this friendly, smart  hotel to celebrate my  husbands 60th birthday with a trip to NYC  to see Billy Joel for his March date at Madison Square Garden.