I think the facilities fees are outrageous given the hotel only has two lifts for most of the time (lift 3 is for the party people going to the rooftop which was closed most evenings for hotel guests) the rooms have very poor sound insulation in the rooms.

There was never a line or a long wait for the elevators.

We were located a far distance from the elevator,

Night 1, our room was a bit close to the elevator, so it was a little noisy,

We went back down to reception (after waiting 10 mins on the phone to reception) and were moved to another room away from the elevator.

but it is given priority over hotels guests meaning there are only 2 lifts left for guests and constantly having long waits for slow lifts.

Note to the Refinery Hotel:   Get yourself another Elevator Guy for the Rooftop.

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

They have 3 elevators and only two are working.

but every time I had to take the elevator.

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

You can hear people outside and the bangs of the lift each time it opens.

Waited several minutes or more on multiple occasions for an elevator.

The prize was one of the evenings, when we wanted to go on the roof-top, which is by an operated elevator.

In addition, the greeters at the front door and the individuals operating the elevators are extremely helpful and remember names and faces.

Only negatives are the rooms are noisy (traffic and also staff using the service elevator)
We also had a knock on the door around 8.30 two mornings in a row from what looked like a maintenance guy which woke us up.

The hotel had nice facilities and was conveniently located (near Bryant Park, the Empire State Building, Korea Town, etc.).

The lobby bar, the restaurant, the rooftop with view of the Empire State Building.

My room had a view of the Empire State Building

The rooftop bar is also amazing with an perfect view of the Empire State Building

Positives
- Perfect location for midtown Manhattan, Times Sq, Broadway, shopping etc
- Room was on 6th floor which helped reduce street noise and had a view of the Empire State Building (requested)
- Hotel has a distinctly cool, dark, New York vibe.

The rooftop bar has great drinks and a view of the Empire State Building.

There is a fantastic little 24 hour market on the corner that has lots of snacks, quick sandwiches and salads, a pub down the street, Bryant Park, Times Square, Empire State Building, Public Library- all  a short walking distance.

The famed rooftop is a must for a cocktail under looking Empire State

Be sure to make a booking if you want to sit outside on terrace and admire beautiful views of the Empire State Building and surroundings.

There is a comfy lounge bar hosting live music at times, and even a live artist one evening, a full-service restaurant on the ground floor, and a rooftop restaurant and bar that has THE BEST view of the Empire State Building at night.

Room was clean and large with a view of Empire State Building.

Brunch on the rooftop yesterday, looking straight at the Empire State Building, was amazing.

Amazing staff- great location- 38th and 6th - you can walk everywhere- Very close to Bryant Park- walk to Time Suare,5th Avenue, Union Square, Hudson Yards etc etc.Nice rooftop bar /restaurant overlooking Empire State Building.

It's a quick jaunt to Times Square, the Empire State Bldg, Fifth Avenue Shops, Rockefeller Center, the MoMa, etc.

The room was great with a view of the Empire State Building!

the view of the Empire State Building and others lit up at night is worth the wait.

Walking distance to Time Square and the Empire State building.

Definitely recommend to anyone looking for a beautiful, clean hotel in a great location for walking (close to Empire State Building and Times Square).

It has a really nice view of the Empire State building,

The Refinery Hotel is located very central between Bryant park and Empire State Building and 5th Ave and  Broadway.

The glasses of wine were flowing and the hotel smells so nice with the candles scattered in the lobby.

The lounge and lobby were very spacious and accommodating and consistently made sure we had bottled water when we were coming and going from the hotel and we really appreciated our complimentary glasses of wine.

We were greeted very warmly on arrival (with a chilled glass of wine) and check-in was nice and quick.

I arrived Tuesday 15th March and on check in was offered a welcome glass of wine by Lucas and Wayne on reception.

Check in process was super easy and we were offered a complimentary glass of wine and water bottles for the whole group.

The front door staff greeted us at the end of our day with a complimentary glass of wine with a friendly smile and they all made great suggestions for food and directions.

We were greeted with glasses of wine and a gift bag and the staff was SO nice.

We were greeted at check in with a complimentary glass of wine, along with lots of local recommendations on dining and activities.

From the moment we arrived we were greeted with a warm smile from Stephanie and a complimentary glass of wine.

When we arrived, we were welcomed with an extremely welcoming smile, and a glass of wine.

The staff was super friendly, and even offered us a complimentary glass of wine upon check in.

My guy, N(R)ashid hooked me up with a bottle of wine and glass as soon as I checked.

She literally offered me free parking, upgraded my room and gave me a glass of wine!

Rodney at the front desk was amazing and accommodated my specific requests and even treated me to a glass of wine upon check in.

Being offered a glass of wine at check in was a nice surprise!

Upon our arrival, we were offered a complementary glass of wine.

The guest happy hour was a nice touch for a complimentary glass of wine before we headed out.

The Refinery offers all guests a free glass of wine in the evenings, and has excellent food in the restaurant.

Upon returning to our room there sat a bottle of Rose and wine glasses laid out for us. What?!

Jazz music rang out from the bar, and we forgot how tired we were.

For one night stay, i had to call security two times to make other room quiet after 11pm.

As a business traveller, you often have your first calls and meetings long before the hotel would offer coffee or breakfast.

She even made a few phone calls to local salons trying to find me a late appointment.

When I asked what it was for after receiving the bill, they said it was for wifi, any outgoing calls, and coffee/tea provided in the morning.

Gave 4 vs. 5 stars since my room at least did not have enough plugs for my various devices including my work laptop and my WiFi connection didn't work even with a mobile hotspot.

2 times The hotel did not answer our calls to reception.

A few minutes later I realised to my horror that I had left my phone in the cab that dropped my off. .

but because of demand they had had to shift hours..I would suggest calling prior to booking to get current operating hours and what facilities can be used if you have children.

Upon arrival, after calling on October 28th and confirming my room reservation with Olivia who assured me that I had paid for and would be given a room with a City View, I arrived to find that I had been "Upgraded".

Hotel will not even acknowledge apparent theft or answer my calls or emails.

I called down to the front desk because I couldn’t figure out how to turn on the lights and she already knew my name before I said anything on the phone.

We call to see what's going on and learn they booked a wedding and never told their hotel guests?

A lack of attention to details in a hotel that calls itself a luxury destination.

It's almost impossible to get the hotel on the phone, even at a decent hour.

The working of tv and temperature control through your phone was very confusing.

I booked directly with them over the phone, the easiest booking I've ever done!!!!

We had already booked into the rooftop bar the following afternoon and it was so lovely that we asked reception to book us in the following evening, which they did:

The Rooftop bar had a very good vibe that served delcious drinks.

The rooftop bar tater tots and cheeseburger were wonderful!

We used the rooftop bar on two occasions and on both, felt that we were not really welcome.

Maybe the rooftop bar need a littel upgrade

The roof top bar and restaurant and bar facilities were lovely and provided a nice distraction from city life.

The service, room, amenities, jazz band in the lobby, rooftop bar, everything is amazing!

- Larger room compared to other hotels also with larger Queen beds 
- Helpful staff on front desk
- Stunning roof top bar
- Parker and Quinn is a decent diner

Negatives
- Not quite luxury/5* given room rate
- Rooftop bar booked/hired out at peak times
- Scaffolding at front of hotel diminished curb appeal
- No breakfast buffet

The rooftop bar was lively and fun with great drinks, Parker & Quinn was an easy choice for breakfast- delicious!

Biggest drawback during my stay was the rooftop bar staff (managing it).

Hotel was very clean, helpful staff and that rooftop bar is something else.

The rooftop bar deserves a special mention!

Refinery rooftop bar is the best in the city by far.

there was a jazz band and nice crowd in the lobby bar.

On a final note, the lobby bar has great live music - fun tunes, just the right sound level so you can talk and enjoy the sounds.

They have live music in the lobby bar and on the top of hotel it has a rooftop view of the city with good food and good vibes.

Great rooftop bar and the lobby bar is good.

We really enjoyed our stay at the Refinery!❤️❤️❤️ Thank you, Gabriel and Raymond, and of course, Nancy, who took cared of our dinner one night because of live band issues at the lobby lounge!

The lobby is chic and smells incredible (they make their own candles) and the rooms are spacious and well decorated.

The front desk attendant was amazing and gave us a candle since we loved the lobby scent so much!

They have installed hand sanitizer machines on every floor and in the lobby and are taking all safety precautions to keep the guests as safe as possible.

Aziza was so kind and gracious and dare I say, bubbly. Like she seemed very genuinely happy to work here and I very casually mentioned it was my birthday celebration last week and as I was departing she bestowed upon me some beautiful gifts- a lovely candle with their signature scent that also burns in the lobby, a chilled bottle of water (the temps were soaring in NYC so this was a very lovely gesture!)

There are three eating/drinking areas on premises; A cozy bar off the lobby specializing in old-fashioned cocktails and live jazz music on weekends, a large, lively rooftop lounge offering drinks, boasting an impressive collection of bourbons and scotches with delightful small plates and meals, and lastly a wonderful ground floor restaurant, also 20’s themed and specializing in steaks.

The rooms are spacious, the bar welcoming be it the lobby or the rooftop.

The rooms are well appointed, the lobby was beautiful and always smells fresh, and the restaurant attached serves amazing food.

Towards the back of the Lobby is the restaurant, Parker and Quinn!

The signature scent in the lobby was the perfect compliment.

This also reduces UBER costs.If you stay at the hotel and make a reservation you get VIP treatment at the Rooftop bar and the bar off the lobby is friendly, quiet and relaxing.

but the lobby is chaotic, the service is inattentive, and the phones are unanswered.

The lobby has a tea/coffee station in the morning.

The lobby smells divine with their signature candle fragrance.

Best perk was the complimentary AM coffee in the lobby;

Refinery Hotel

elevator

phone

rooftop bar

empire-state-building

the-lobby

Only thing I am not happy is there are no door men opening doors for you.

though it was a bit strange to not have a door separating the toilet from the rest of the bathroom.

Despite submitting my preferences on when we wanted our room cleaned (I selected afternoons), the first morning there was a cleaning service knock on the door at 10 am.

My assumption was they locked that door usually(there was a keyhole)

Our stay was extremely disappointing right from the moment, I had to heave open the huge heavy doors with my bags (no doorman) and a very strange and low energy check-in.

The carpet had stains, the walls and doors were very used with lots of noticeable scratches.

Open showers and bathroom doors weren't private.

-The lack of shower door or bathroom door in the suite is awful design.

planks and two small doors zero privacy no barrier to shower nor toilet also totally open to main room unless two small doors were closed .

No privacy door for toilet which explains in part why it was running constantly.

though and the accordion style door might be weird if you have guests.

And with no shower door, got quite cold in there.

The toilet room also does not have a door.

The door slamming noises are especially a problem on the weekends when people are going in and out during all hours of the day and night.

- The bathroom door into the bedroom wasn’t flush so at night if someone was in there, the light cracked through
- The blinds in the bedroom had a crack and light seeped through right on our face in the morning.

Furniture had chips and chunks missing where it had been hit with luggage over time, paint was peeling off part of the door, many of the handles throughout the room were loose and just spinning.

Rooms are " American" noisy, you hear slamming doors and everything or the corridor.

It’s not full service with a separate door man (to hold the door while you struggle with heavy luggage), concierge, bellboys and check in staff (things you normally expect in a top hotel).

My only issue is that the bathroom doesn't have a door for the toilet.

Also they check you in with a glass of wine always a good idea.

The central location meant we could pop in and out to refresh between the classic New York experiences and the homely rooms meant we were happy to come back and just come back to the hotel after dinner and enjoy each other's company in the evenings with a movie and a glass of wine (or complimentary Pepsi in my daughter's case).

Great food in the bar/restaurant and a welcome glass of wine at check in.

Plan your trip while enjoying a glass of wine courtesy of your hosts at the Andaz.

It was late when we arrived and they made us dinner reservations, poured us a glass of wine, helped us with our bags and parked our car.

It's lovely to be greeted with a glass of wine or sparking water the moment you check in.

but the hostess managed to find me a seat and I enjoyed a glass of wine (or two) and some bar snacks from the menu.

The staff was friendly always offering bottles of water and free glasses of wine from 5-8.

They also have free happy hour in the lobby for guests where you can get a glass of wine or water.

Coffee is available any time in the lobby and, after 6pm, you can enjoy a glass of wine, after a long day shopping along 5th avenue.

Started off with Aaron greeting us and getting us a glass of wine (we had a 5 hour delay from Chicago) so that was much needed and appreciated!

While some front desk "hosts" would welcome me back in the evening and ask if I would like a complimentary glass of wine, other "hosts" (standing around doing nothing) would give me a blank stare as I enter the lobby.

Aaron checked us in and handed me a glass of wine, it was a good welcome after a long day of travel.

Our room was upgraded, we were offered a glass of wine, water and provided the name of a deli where we could order food to be delivered.

Great location and I love getting welcomed with a glass of wine.

After a day on your feet exploring NYC, being greeted with a glass of wine whilst you have a quick recharge before going out again  is a great thing!

Nice glass of wine in the evening and an easy going atmosphere.

The hotel's sleek, contemporary design and cleanliness were impressive, complemented by its prime location right across from Bryant Park and within walking distance to Rockefeller Center, Radio City Music Hall, and an abundance of shopping!

Big windows let in lots of light which is great in NY. Modern.

It has a modern atmosphere in the hotel and rooms

The rooms are large and comfortable and have a modern design.

The hotel was clean, contemporary, comfortable.

We were in an Andaz suite which was very nice and modern

the hotel is still modern, kept up well, well located and with helpful and friendly staff.

The room was large and modern with a nice seating area, full sized bathroom and large marble shower.

Modern hotel with a very spacious room and one of the largest bathrooms I’ve ever had in NYC.

This newly decorated hotel has modern appointments and features.

The 12 foot ceilings asp make the room feel larger than they actually are, and the huge modern updated bathroom was really the star of the show.

The bathrooms were modern and updated unlike any hotel I had been in.

Modern and stylish hotel that is ideally located near Bryant Park.

Staff are friendly and helpful, the room is modern and spacious,

The Andaz is a beautiful and modern hotel in the heart of NYC.

Adjacent to the NYC Library and right on 5th Avenue, a short walk to all the shopping.

A wonderful boutique hotel across the street from the NYC Library (great location!)

Location is next to New York Public Library, Bryant Park, Grand Central Station and Times Swuare.

The central location of this hotel is hard to beat as it is smack dab in the middle of Manhattan, across from the NYC Public Library and close to Times Square and other NYC's key attractions.

And a trip to the New York Public Library across the street is a must.

Amazing view of the New York public library, great room design, great service!

Located across the street from the NYC Public Library and Bryant Park, the Andaz was centrally located for everything in Manhatten.

Located right across the street from the New York Public Library and close to Times Square and a lot of NYC attractions.

Proximity to Grand Central and the beautiful main branch  of the New York Public Library.

On top of that, the location is a great one, just steps from the New York Public Library.

The location across from the New York Public Library is close to the Theater District.

CHILL ATMOSPHERE AND EAGER-TO-PLEASE Vibes elicit “Ooohs AND AZ”
When available we always book this hotel close to Grand Central on 5th Ave across from The New York Public Library (visit again & again).

The location across from the New York Public Library invites a visit by itself as well as the Theatre District so closely located.

Directly across from the New York Public Library & Bryant Park.

We had an amazing view of the New York Public Library, One World Trade, and the Empire State Building.

The New York Public Library is just across the street and Bryant Park is just a two minute walk.

Good News: Peaceful quiet location adjacent to the New York Public Library and Bryant Park.

but would recommend it just as much for tourists (if not more) due to its incredible location - across the road from the New York Public Library and Bryant Park and around the corner from Grand Central Station and Times Square.

It’s easy to miss the hotel on a corner opposite the New York Public Library and oddly that is part of the strength of the hotel which feels quickly like a home (albeit one blocks away from the Empire State Building and 30 Rock.

We had a room on 8th floor and the view was amazing - the windows from our bedroom were facing New York Public library.

Close to Broadway; to the Park , to many mid town attractions.

They're better than the firm, rock hard beds at Park Hyatt,

Nango, So Spa, So Spa, So SPA, Printed Sojo fruit Shop(Liaodong Shen road), S O Spa, La Vara, Hernandez Park, Angela's Hair Studio & Spa, BAM Experience, La Maisonart, Boulevard Drinks, BOULEVARD DRINKS, Tigris & Euphrates, Pedego Electric bikes harlem, Vitalux spa, Immaculate Conception Roman Catholic Church, Himalayan connection, Jackson Heights Shopping Center, Saint Phillip's Church, Custom Design Studio, Artspool Samjin, Razeup Smash Therapy, Charlie's Corner, Choko Bar, H & S Travel & Tours, HoloCenter, Zen Travel, Zen Travel, Governor's Island, Eat Your World Food Tours, Ellis Island, Travers Park, Maglia Rosa Cycling, The Holistic Home, Unusual Culprits Comedy Club, Port Morris Distillery, Barclays Center, Bar Bruno, Artshack, Artshack, New York New York Bar Lounge Shisha Tapas, Friends Tavern, That Bar, Episcopal Church Of Our Saviour, Golden Car Service, Al Tawheed Mosque, Inner Peace, Bedford-Stuyvesant Historic District, The Keylin Experience, The Bronx Brewery, Zero Space, Zero Space, Zero Space, Sts.

We had a great view of the library and the location next to Bryant Park was ideal.

Bryant Park is a nice little neighborhood park where you can get drinks and food.

Anyway, the important thing is the location, which is excellent, with easy access to Bryant Park, NY Public Library, and a lot of cool midtown locations and nice restaurants.

Great location right next to Grand Central Station, Bryant Park, and elite 5th Ave shopping.

Ideal location next to NY Public Library/Bryant Park.

Location is fantastic just across the street from the library and Bryant Park.

Love the Andaz brand and concept and this hotel has a fantastic location right on Bryant Park.

Great place to stay everything was clean and nice  
staff was outstanding 
Room and Shower were great 
Many Amenities including free breakfast
Free movies
Hotel was Convenient to everything in New York City 
Convenient  from Penn station and subways within walking distance
Across the street from library and Bryant park
A pleasure
A discovery and an adventure 
Would come back again

I have stayed at Park Hyatt around the world,

Across the street from the NY Public Library & Bryant Park.

Request a room directly facing the public library and Bryant Park, and you will get a fab view of skyscrapers in the distance.

Obviously close to Bryant Park, Rockefeller center, Fifth Ave, etc.

Across the street from Bryan Park and Library.. few steps from Empire State etc.

The location is prime, easy subway access at Bryant Park and Grand Central, great neighborhood.

The location is across from Bryant park and Grand Central Station.

It is a great location, minutes from Grand Central, Bryant Park, Empire State Building, and short walk to Times Square.

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