Loved the decor and appreciated the fresh water available at any time as well as the great coffee and pastries in the morning.

Loved our stay on this hotel lovely decor and very friendly and helpful staff free laundry and coffee and pastries was a lovely touch that made you feel at home next time we are in New York we will definitely stay here again

On the lower floor in the morning there are pastries and coffee, and some computers nearby.

Coffee ans pastries for mighty breakfast are really appreciated.

In the morning they offer coffee and pastries downstairs, and they offer free car rides within a one mile radius which we used a couple of times to get to the subway.

The hotel also offers coffee and some pastries on the lower level for anyone who wants to skip making a coffee in the room.

The room was cleaned daily by fabulous cleaning staff, the complimentary coffee & pastries in a morning were amazing just to take to you room whilst you got ready for the day ahead and planned your trips out!

Pastries and coffee were a great addition,

There are two sparkling clean restrooms in the lobby and really good coffee and pastries on the lower level, so if we didn't want to spring for full breakfast, we still got something good to start the day.

They also provide free coffee and pastries in the morning.

They provide very good coffee and pastries in the morning.

The beds were very comfortable, rooms were spacious and very nice, the free morning coffee and pastries were excellent and the hotel GM even went out of his way to make sure we were well taken care of.

The free shuttle service is a big perk, the facilities were super clean, and the room was HUGE for what we paid, parking was easy right on the street outside the hotel, and they had great pastries / coffee in the AM.

We enjoyed the coffee and pastries that were provided in the common area on the weekend mornings.

There were pastries and coffee in the morning and water in the lobby.

We enjoyed actual good coffee and a little pastry in the morning.

Every morning, the local coffee and pastries provided were a great touch, and we even used the Macs in the lobby to print off some tickets for a local event.

but complimentary pastries and coffee were offered in the morning.

I had no issue finding dining or drinking establishments within a very reasonable walk, as well as coffee and pastries less than a block away at Syrena Polish Bakery.

The free shuttle service also makes traveling to nearby Williamsburg very easy.

Great location with a free shuttle to the nearby subway stations safe neighborhood with a lot of little convenience stores around for your needs.

BUT you can take advantage of the free shuttle service that brings you or picks you up anywhere within 2 km from the hotel: for us this was a great service and drivers are extremely friendly!

As others have written, the free shuttle service (and by shuttle, we’re talking beautiful black Mercedes SUV) was a huge bonus.

Free shuttle to the subway, and to close/nearby restaurants.

The hotel has a complementary shuttle service to anywhere within 1 mile, which made it great for us to get to our son's apartment and back.

but they offer a free 1 mile shuttle which is very helpful.

We took advantage of the free shuttle service to get to the subway station and restaurants

The staff are very friendly and helpful, and the free shuttle service is a brilliant perk.

however there is a free shuttle if you prefer.

We were sightseeing and so took the metro in to NYC each day, sometimes using the free shuttle service to get to the metro station which was handy.

The free shuttle service within 1 mile of the property was very convenient.

My favorite part was the free shuttle within a one mile radius.

4) The free shuttle was a blessing, especially on the hot days.

They have a shuttle that will take you anywhere within a few miles for free.

They offer a free shuttle to various places in the area should you need and there's always fresh fruit in the lobby.

Upon arriving with my service dog, necessary for my disability, I faced unwarranted interrogation about my medical condition, violating ADA guidelines.

Vince, Nigel, and Martin provide service excellence.

Shoutout to Vincent, Dwight and Martin for the good vibes and exceptional service.

This standard of service is what truly sets the Henry Norman apart from other boutique hotels I have stayed at in New York of similar price point.

They all went above and beyond to give us the best service and they gave us some great advice and tips on where to go in the neighbourhood.

Looking for an affordable hotel in Brooklyn that provides superior customer service, an updated environment with wonderful original artwork and easy access to the subway?

First and foremost working in hospitality I always appreciate great service , friendly and accompanying staff and at Henry Norman that’s just what you’ll find!

He went above and beyond, the perfect example of customer service oriented.

A wonderful, charming room and lobby, great service at front desk, very comfortable bed and linens, great bathroom and a nice space to work and hangout in the room too!

but the location and customer service made it worthwhile.

Appreciated the warm welcome and friendly service.

The service is excellent - kudos to Nigel, Tainh and Cecilia and all of the staff - professional and so accommodating - especially as we were visiting during the various "surges" of the pandemic.

I am so happy with my choice this spot was more spacious then most rooms in NY and the customer service I received at check in an check out from TAINA was too tier.

Susie and Lissy in guest services were beyond helpful.

We took advantage of the service and found the drivers to be very accommodating and kind.

And, this shuttle service is provided in a Mercedes SUV – wow!

Oh, and in the morning, come to the lobby.

Upon returning to the hotel after a long day of sightseeing, there was always fresh water available in the lobby – lime, orange infused.

❌❌❌ As I worked in a comfy nook off the lobby, I watched several families checkout.

Every little detail at the HN is thought through: The fresh flowers dotted around the hotel; the delicious pastries and locally roasted coffee in the morning (worth getting up for and our daughter loved practicing walking in the little dining space in the lower lobby); all of the eclectic and interesting art and decor choices in the rooms; the apples and pears in the lobby that are actually fresh and crisp; and all of the great reading material dotted around the rooms and public spaces.

Beautiful wood floors, brick interior walls in the lobby and public rooms, interesting and comfortable furniture, with lots of unique decor in the rooms and lobby.

Sigifredo stopped what he was doing and ran across the lobby to help me open the elevator when my hands were full.

It stressed my mom out so she was pacing in the lobby.

The lobby was decorated for Christmas and the staff were extremely friendly.

but we looked forward to the daily fruit infused water in the lobby and the complimentary fruit and coffee.

5) Fresh lime/lemon water and fresh fruits in the lobby were nice touches.

The ambiance of the lobby was charming and full of artistic character.

One last word; the hotel has a painting in the lobby of Major-General Henry Norman, a 19th century British soldier, and our room contained a copy of his biography.

We talked about the music that was playing in the lobby, things to do in Brooklyn for a short stay, and so much more.

We were immediately greeted when we initially arrived and every time we were in the lobby.

Henry Norman Hotel

the-lobby

free shuttle

coffee pastry

Armand, the reservation agent told me there were rooms available and booked us and charged $1,200+ to my credit card.

-The door that leads to riverwalk, you cannot go back through with your card.

Sat in their lobby as I called and canceled cards.

I have stayed here before and remember there were parking issues and they charge to park.

Questionable charges for parking - confirmation email said I paid for a parking package

I must also mention that when I arrived, I was informed of more charges to include an additional $15.99 Per day, for parking spot, which there are usually no parking spots available on hotel site so you are forced to leave the premises and park in an off site “additional parking lot”.

Instead of having a room ready I was asked for creditcard for incidentals (without any sign of check in.

They also have the audacity to charge for parking.

They charge you 15.00 a day and you still might have to park on the street.

After all, we were assured that parking charges would be waived and we would get a 20% discount.

I gave her my card and she gave it back and said i don’t need it .. it will come out your deposit!

Definitely want to check your Room before moving everything in and make sure you read fine print as they charge for things that says they don’t charge for on third party booking sites as well as theirs.

She then confirmed I parked my vehicle at the property and indicated I’d be charged an additional $15.99 a night per vehicle.

They told me it’ll take 2-3 weeks to refund my card!

My husband had to argue with the front desk employee as they attempted to charge us for the more expensive suite rate upon checkout

2.

They made a mistake in the transactions and DAVID decided to kick our family out in the cold snow because he didn’t like the tone I was using after HE made the mistake.

I reminded him that he assured me my card had been taken out the system yet I was charged again.

Then I’m suddenly told my card didn’t go through BECAUSE THE WOMAN AT FRONT DESK TELLS ME ITS 370.

We enjoyed the hotel the only thing i disliked was that the whirlpool was literally a bath tub its not a jacuzzi tub and its small and they charge so much for it i didnt know about that until i got there.

They doesn't charge for the parking lot nor to receive packages

You can only get clean towels or any necessary items, downstairs at the front desk, complimentary breakfast is nothing to look forward to.

The box breakfast that was included was nice

Didn’t really get any perks for my Hilton status and left too early for free breakfast.

Chose this hotel over another because they advertised breakfast being included in the price.

We worked a triple shift and the hotel was accommodating to our needs being on the road 36+ hours straight it was nice to have a clean hotel close by so we could actually rest for a few hours between shifts and was very nice to have the hot complimentary breakfast.

The breakfast was complimentary and had lots of good choices.

The complimentary breakfast buffet was welcome,

Decent free breakfast :)  Excellent customer service.

There was a continental breakfast included, and the food was good - typical continental breakfast fare.

Good complementary breakfast with lots of choice.

Free parking and free breakfast are your hidden money-savers here.

There's a complimentary breakfast with everything from cereal, bagels, and muffins to eggs, waffles, oatmeal, fruit, yogurt, and ham.

This was a good hotel with free breakfast and parking.

Free breakfasts helped offset (a little) the NYC lunch & dinner costs.

Excellent hotel close by with a free shuttle service.

The hotel offers good accomodation with easy access to New York via Newark Penn Station, for which the hotel offers a free shuttle to during the day.

There are a few things we like: 
Free parking
Free shuttle to Penn Station
Breakfast is included
I always like Hampton sheets and pillows.

Their combined desire to make sure we had a room facing the water, timing the free shuttle ride to the Path station, printing out and explaining the directions for our meeting in NYC, and recommending a casual,

Pool, Free Hot Breakfast, free parking and free shuttle to Penn Station.

They provide a free shuttle to either EWR (Newark) airport or Newark Penn Station.

Great value: breakfast/coffee was great, free shuttle service, free onsite parking, clean, staff super helpful & attentive.

There is a free shuttle to Newark Penn Station

They offer a free shuttle back-and-forth.

Excellent clean and comfortable we loved the hotel the staff and breakfast was wonderful I would definitely stay there again and recommend anyone to stay .. free shuttle to the train I couldn’t be happier

The hotel will provide a free shuttle to Penn Station.

They also offer free shuttle to Newark Airport which I took advantage of.

They offer free parking and a free shuttle to Newark Penn Train station every 15 minutes from 5 30am -11 pm.

The hotel offers on-site parking, which is an absolute plus, as one you park you can enjoy the free shuttle service to Newark-Penn where you can ride the transit trains into the city.

We went into NYC every day and took the free shuttle to get to the train station.

Close proximity to red bulls arena - they help with free shuttle to game.

It was one mile away and they offered free shuttle back and forth.

Hotel offers a free shuttle to NJ train station.

Homepage of hotel’s website says they have a shuttle to/from Newark Penn Station.

Convenient to Newark Airport, Newark Penn Station, NYC and includes free parking.

Staff was excellent, food was very good, nice transfer from Newark Penn Station, rooms were very clean.

but greatly appreciated the shuttle to Newark Penn Station where you can catch the Path or NJ Transit train to Manhattan.

Property is convenient to downtown Newark as well as the Newark Penn Station for the quick ride into Manhattan.

Convenient shuttle service to Newark Penn Station for train to NYC and Newark Airport for flights.

Nice and comfortable stay @ Hampton Inn Harrison Newark,  stayed with family and the overall experience was good, they provided complimentary shuttle service to/from Newark Penn station.

Also the shuttle to Newark Penn station and the airport was very convenient.

Free parking & shuttle service to Newark Penn Station made easy access to NYC.

They have shuttles for drop off and pickup from the Newark Penn Station.

(a fantastic diner, local favorite spanish restaurant, gas station/convenience store, popeyes chicken and dunkin donuts)  They also gave me delivery menus of several local places (chinese, pizza) when I checked in.Very close to Newark Penn Station (train station to NYC) and at all hours there were ubers very close by.

I was able to get back to Newark Penn station before the shuttle stopped for the night, which is 11pm, by calling the hotel a stop away to request pickup.

The Newark Penn Station is about a mile from the hotel and they have a shuttle that runs from the hotel to the station that goes from 6am to 11pm.

They simply advertise a shuttle service to and from the airport, Newark Penn Station, and local businesses.

So easy to get to Newark Penn Station to take the PATH train to the World Trade Center station.

But we needed a place with a shuttle from Newark Penn Station, so that won the day.

Went to a concert at the Prudential Center.

It's very close to the Prudential Center (they have a shuttle

Exceptional location  with amazing view of the bustling  city skyline literally minutes away from the Arts, NJPAC, PRUDENTIAL CENTER, shopping, Newark Museum and Transportation to NYC.

Stayed here for a concert we were attending at the prudential center.

We went to Newark to see 2 Bon Jovi shows (which were so amazing) and stayed at the Hampton Inn which was only 1.2 miles from the Prudential Center.

First the positives: the room was clean and the shuttle service to and from the Prudential center was very good.

but I'm glad I did its 5 mins from Harrison path stop heading into New York and literally around the corner Newark Penn Station and the prudential center.

I stayed here when going to a show at the prudential center in Newark.

The location is perfect if you will be going to the Prudential Center or surrounding areas.

We stayed 3 nights while attending a conference in the Prudential Center and they put on a shuttle bus especially for all of the delegates in their hotel attending, several times a day.

I stayed here on Saturday night after visiting the KCON concert at the Prudential Center in Newark.

This hotel is about a mile from the Prudential Center where the concert was held.

We enjoyed staying the night after a concert at the Prudential center.

Friendly, knowledgeable staff, great recommendations for restaurants in the area, shuttle service to the Prudential Center was fantastic, cleanest room we've been in in awhile, will stay here again the next time we come up for a Devils game.

We took their shuttle to a restaurant about one mile away and back again from the Prudential Center after a concert.

We took their shuttle to the Prudential Center for a concert, and our driver, Terrance, made the experience a joy.

My Sister and I stayed at this hotel while attending an event at the Prudential Center in Newark.

Ample free breakfast selection and free shuttle to the Prudential Center made this the right pick for us.

We stayed the night for my wife's graduation at the Prudential Center and fell in love with everything about it.

The service and staff are wonderful and helpful.

Her professional services and kind welcome are highly appreciated.

8, The Burrito Bar & restaurant, Staten Island Ferry, Hypno-Tronic Comics, St. George Theatre, The Secret Garden Salon & Spa, Jimmie Steiny's Pub, Five Iron Golf - FiDi, Greenwich Village, 56 Leonard, Borough Hall Staten Island, VIP Nail, Gilligans, Aroka Travel, Richard Laub, NYC FASHION COACH, Stonewall, HoloCenter, Soul Soothing Massage, Carré d'Artistes Art Gallery New York Bleecker, JSpa Tribeca, Palma Eats, Kosaka Market, Integral Yoga, Lovepop, Ishikawamaru, b8ta, Batch, Beyond The Edge, Portal Down to Old New York, Chabad Of Tribeca / Soho, Sage Wellness, Fred Astaire Dance Studios - New York Downtown, The Laundress, Barney Savage Gallery, Music Inn, Broadway Spirits, Comedy Evening, Church of Saint Eleftherios, Church of St. Eleftherios, Financial District, BABS, Dante, Dante Coffee Shop, Wall Street, RAHI, TCS New York City Marathon, Watersports NYC, Big Apple, Ancien Moulin de Ny, New York Dynamic, Ban x Kara Zone - NY, NYC Guided Photography Tours, NY Wine Tours, Pamyatny Kamen Fabrichny Bulvar, Ghost Doctors NYC UFO Tours, Lv U New York, Soccer Walks NYC, NYC Wine & Food Trails, executivebusnyc, spoiled NYC, NYC On Film Set Location Film, TV, and The Star actors you Know at work on Live Production., Viet Fili Food Guides of NYC, NYC Kayak Fishing, Curated Culture NYC, Guia brasileira em Nova York, Isle Of New York Tours, NY Fish Find Charters, John Tours NYC, Nymtemuulen Khaltar, STR Transfer NYC, New York Travel, NYC Movie Makers, Bike Tours NYC, OUT OF NYC, The New York Tour, LISA Project NYC - Mural Art Tour, Personal Travel Service - Private Tours in New York, NYC FASHION TOURS, NYC Fashion Tours, Contrastes Con Sabor New York Tour, New york tours, Bubble Ball Soccer NYC, New York Dining Pass, Pink Umbrella New York Tours, Pinocchio Tours for Kids in New York, New York French Tours, New York Bonjour, Occupy Tour NYC, Mamma Mia!

This use to be a good hotel with quality staff and service.

A Great Space and Great Atmosphere,
Fantastic Service.

We’ve been staying at this hotel for 2 weeks and spent thousands on a room yet the service received was disturbing.

Jean Joseph provides excellent customer service and is a great ambassador for this Hampton.

Beware if their shuttle service is your way to & from train station.

nice hotel , close to restaurant and wallmart
large and clean rooms
free parking
however, front desk service unpleasant , didn't feel quite comfortable with that.

The location was ok and they ran a very good shuttle service to Penn station free of charge.

They have shuttle service to and from the airport,

Excellent place to stay, with excellent service with the shuttle to the train station (and close to an area with excellent and affordable restaurants).

They were able to refer an excellent taxi service who was waiting to pick us up at 3:30 a.m. in a clean Tahoe to transport the 4 of us with 5 pieces of luggage for $33.00.

I’ve also used the shuttle services to attend events nearby without having to drive to and from and be concerned about parking which can be quite expensive.

Victoria has a great personality and delivers great customer service.

Clean rooms, good service and a quick serve breakfast to get you on your way.

The rooms were not cleaned and the chairs were stained the beds had hair in it the bathroom was dirty with hair in the sink there was no shampoo or shower gel and they changed our rooms 3times and they were all nasty fixtures were not on the walls and broken curtains they also gave strangers room keys to your room

I have had it with the nasty ass rooms and OVER priced rooms with stained floors & furniture.

Improvements - The towels had a weird old peanut smell like they were washed in either dirty water or a dirty machine, they did not smell clean at all.

The floor tiles were dirty in many areas and the elevator floors were FILTHY (the entire stay).

Soon as we got into the room it smelled like weed.

I could smell the mold killer through the wall when I was going to bed.

The lobby furniture is soiled, the elevators are dirty and the hall carpets going into the guest rooms look like they need a good cleaning.

The odor in the room and the lack of complimentary water for diamond members was not a great way to start the stay.

A lot of guests breathing and touching the same food.

Water view is not worth it as the water is filthy with floating debris and the train runs by all night!

Thursday night after I returned in from my step mothers funeral I noticed that the room smelled really bad like mildew.

The hotel room had mold on the ceilings and the room smelled like smoke.

The room smelled stale and was a tad overpriced.

Terrible experience, disgusting attitude from the front desk.

Fire alarm went off at 1245 in the morning from people smoking in their room, this seems like it happens somewhat frequently as I read another review where they mention the fire alarm going off in the middle of the night. 4.

Hampton Inn & Suites Newark-Harrison-Riverwalk

smell

creditcard

newark-penn-station

prudential-center

free breakfast

At 6 am, we were awakened by heavy construction noise and continuous hammering, we tried to enjoy the patio (we have a suite with a patio)

We were traveling with children so we were a little nervous about previous reviews on the loud construction of the bridge.

lots of construction in nearby warehouses, looks like converting to apartments so area will improve.

There is some construction going on in the building attached to the hotelas well as across the street and of course you can hear it a bit by about 7am

Only downside was construction noise at night.

After reading reviews complaining about the construction noise, I knew that meant we wanted an interior room/no terrace.

Fortunately, we only experienced the construction noise during our first morning there.

but you would not want to use be there during these days while construction goes on next door.

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