Search Result for “Food and service“ in New York

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

08/23/2021

Cafe service was so so.

08/02/2021

Dissatisfied with the hotel service at the restaurants.

05/13/2021

Food is OK. Service was pretty awful - waiter went to 2 other tables with our order before figuring out it was ours.

04/13/2021

We had dinner at the Standard Grill both nights, food + service was fantastic.

04/08/2021

We enjoyed the Plaza for dinner, service and food were excellent.

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

08/31/2021

Anyway - everyone from the rooftop guards to front desk, the rooftop food and service in general - all quite excellent!

03/16/2021

but we did have great food and service at the rooftop one afternoon.

10/12/2020

Incredible view and food and service.

12/08/2019

N/A

11/03/2019

It is an eclectically appointed restaurant with great food and service.

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

09/24/2021

The music is terrific and the food is great as well.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

The music and the musicians are exceptional.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

We saw a movie in their cinema, which we loved!

12/21/2020

You might see some big film and music people staying here.

08/20/2020

I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

08/31/2021

After that, the music quiets down

06/27/2021

Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

It was loud in our room from the band - we were on the 4th floor -

05/20/2021

The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

We didn’t hear sirens and horns honking at night like in midtown.

02/23/2020

From Natia at check-in helping me get in the room before noon, Patrick that helped me with my bags, to Leo’s wonderful service at brunch it’s a place worth visiting!

02/16/2020

Brunch service was fantastic!

11/14/2019

It’s got a full service restaurant that serves good breakfasts.

09/08/2019

The music, the service and the food all impeccable.

02/10/2019

The food was great and the service was even better.

02/25/2019

Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

Leonardo H is the best server in this joint.

02/04/2019

Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

09/04/2021

We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

but they refused to reverse the charge.

11/06/2019

Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

All these are available for hotel guests to use without charge.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

02/24/2020

2-star service and menu making a 5-star hotell a 4-star one.

02/10/2020

The dining service and food exceeded expectations.I will be looking forward to further visits.

12/14/2019

4th floor restaurant has great food and service.

10/29/2019

We've been to several hotels in Manhattan and this ranks up there from service to food and location.

10/01/2019

The continental breakfast each morning was in the quick service cafe and included juice or coffee, a pastry, and a large yogurt parfait or fruit cup.

07/30/2021

Perfect to Times Square.

05/02/2021

but Times Square was great!

04/24/2021

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

We opted for the Times Square view room, which cost more

07/30/2021

Drinks weren’t too expensive either.

03/11/2021

I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

We paid $3600 in Nov. for a March trip.

07/30/2020

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

12/10/2019

The theater district is right around the corner and there are endless food options.

11/08/2019

On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

Location is very convenient to the theater district and parking is available.

10/06/2019

Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

05/18/2020

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

N/A

01/19/2020

The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

and close to all the subways!

01/15/2020

but you won’t need the vehicle $(70.00) Subway steps away.

03/24/2021

I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

My calls to Crowne Plaza billing have never been returned.

09/07/2020

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

03/04/2020

Had some tacos night 1 in the bar and pleasant service and cocktail.

12/20/2019

Joanie in food service was also wonderful and made our dining experience awesome.

08/21/2019

but couldn’t fault the food and the service.

06/29/2019

I will say concierge was super helpful and hotel food and food service were great!

02/19/2019

The hotel was clean, conveniently located to Broadway shows and restaurants and service was exceptional.

08/26/2021

Easy access to 5th Avenue shopping, Central Park, dining options and museums.

07/04/2021

The hotel is centrally located--shopping, good restaurants and a skip and a hop away from Central Park.

06/29/2021

If go with your couple, it’s so refreshing having a walk in the Central Park, and then have a coffee in Lexington av.

06/03/2021

If you’re looking to experience Central Park and be treated like royalty, The Plaza has it all!

05/15/2020

The hotel location is very convenient, it’s very close to the Central Park,

08/26/2021

Easy access to 5th Avenue shopping, Central Park, dining options and museums.

03/10/2020

The location is another one of its best assets, one side leading to the park and the other to 5th Avenue.

03/03/2020

Loved the views of both the Pulitzer Fountain and 5th Avenue.

02/23/2020

I love this hotel, everything about it, its situation on Manhattan next to Central park, close to Museum mile, as well as 5th avenue.

02/05/2020

The location is great for shopping on 5th Avenue and Madison Avenue and you can enjoy a stroll through Central Park which is absolutely beautiful I would highly recommend this hotel.

09/26/2021

(We requested a hot water pot for tea and coffee).

08/25/2021

My reservation was a bit complicated because I was booking 4 rooms of different types with multiple requests for each room!

02/28/2020

First, I asked them to book an early afternoon 2 hr massage for me when the spa open at 9am, my check out time was at 4.

01/02/2020

It took 3 requests to get this filled and we were still incorrectly charged at check out.

01/02/2020

Booked Christmas 7 months before and asked about lunch to be told no problem sort your requests nearer the time and then to be offered Christmas dinner at 10am !!!!

09/01/2021

I want to mention especially "Leo" the manager of the Palm Court, who personally walked us to a nearby restaurant late after food service ended at the hotel.

01/12/2020

The food and the service was excellent.

12/30/2019

Had a great Caesar salad and better service thanks to Shaun!

12/01/2019

Excellent food and service.

10/06/2019

The food and service were top notch.

08/30/2021

though it is expensive and breakfast hours are quite limited, with the last seating at 9:45.

07/22/2021

Don't expect to get anything more than you would at other beautiful Manhattan hotels that are half the price.

07/20/2021

The cost of the room for 2 nights was over $1300.

06/20/2021

Anyway, there are much better quality properties ni NYC (even being more expensive)

05/15/2020

Do watch out for the destination fee

09/26/2021

Drinks at the Palm Court, light meals at the Champagne Bar, room service several times while”at home”.

06/05/2021

We received a note from the hotel along with champagne and macarons.

03/09/2020

RESTAURANT - NEW YORK ⭐️⭐️⭐️⭐️⭐️ Well worth a visit to the “HOME ALONE HOTEL” we had a champagne breakfast and it was worth every penny, a lovely view over Central Park, the restaurant is very elegant with a service to match.

03/08/2020

Tea, Champagne and finger foods. Delicious.

03/03/2020

It was also a nice touch to have a fruit basket, chocolates, and champagne delivered to the room as extra perks.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

08/17/2021

The Palace sure will be our regular mid-town hotel.The comfort, the food and the service were all exceptional (thanks to Kal and the rest of the team).

06/06/2021

The hotel has the best location and services I can't wait when they open the dinner services to have a warm croissant in my room 🤗.

03/12/2020

N/A

03/05/2020

The ambiance, the comfort, the food and the service were all exceptional.

01/23/2020

Because it was an anniversary weekend I had several special requests for the spa, concierge, food service staff.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

06/23/2021

- you are charged $40/day "entertainment fee", with a $15 daily credit to use at the hotel coffee bar or restaurant.

05/04/2021

At checkout, I was charged an additional $40 plus taxes PER DAY that I was in the hotel as an “Amenity Fee.” Was this for the dining credit I could never receive?

04/02/2021

Paid $1 to receive my refund.

03/25/2021

I'm frustrated because I didn't even get everything that the fee supposedly entitled me to.

02/14/2021

Unfortunately, after leaving and checking our credit card statement, we were still charged the $45.90 resort fee.

06/23/2021

Pros: - Great location in Soho, within walking distance of Little Italy, Chinatown, and subway stations.

05/19/2021

Nice chic hotel in good location, walkable to a lot of shopping, Chinatown and Little Italy.

12/01/2019

Chinatown, Little Italy and -obviously- SOHO are just at footsteps for you to enjoy.

10/20/2019

I have been very satisfied with the level of service from their excellent staff and the location of the hotel is outstanding with only short walks required to reach Little Italy, Chinatown, Soho, and Tribeca.

09/23/2019

This is a Great hotel and very convenient to walk to SOHO as well as Chinatown and Little Italy.

12/04/2019

The ambiance is truly beautiful and very "cool" and "hip".

09/19/2019

Great hotel, hip ambience and nice rooms

09/10/2019

Surrounded by fabulous neighborhoods and hip boutiques this is easily one of the most intriguing and coolest hotels in New York.

07/15/2019

The hotel is very hip.

07/09/2019

This fun, hip hotel is an oasis in the heart of Soho.

03/13/2020

The room was a bit small

02/04/2020

The rooms are small

11/29/2019

Rooms are "small"

11/14/2019

Room was small

11/13/2019

The room itself was quite small for being a 'deluxe' there was barely enough room to walk around the beds.

06/30/2021

You can’t offer a $15/day restaurant credit in a restaurant that may not have space to receive you due to external guests dining there and limited opening hours to accommodate the guests you’ve offered the credit to.

06/28/2021

- they gave a $15 credit which covered part of a glass of wine.

06/23/2021

- you are charged $40/day "entertainment fee", with a $15 daily credit to use at the hotel coffee bar or restaurant.

05/04/2021

Just asked if I would like it emailed and then charged me almost $300. 3.

04/05/2021

I asked her for her card and told her that I want to write her a review and hope that she will be promoted to a bigger job so she can train the all the staff to be like her.

04/28/2021

The service and food was good waiters Layton was so friendly and helpful with everything the place is so beautiful the atmosphere there was quiet it’s easy to came here momo nice to pass the time with friends or family.

01/24/2021

The restaurant and services are great.

12/27/2020

It is a great place to come to for amazing food and service, Leyton, our waiter was great and people were very friendly.

12/23/2020

Thank you for the great food and service !

12/06/2020

Leyton was an amazing server made sure all of our needs were met and enhanced our experience at Nomo Kitchen, the service and food was amazing I couldn’t recommend it enough I will definitely be coming back!

06/23/2021

Pros: - Great location in Soho, within walking distance of Little Italy, Chinatown, and subway stations.

05/19/2021

Nice chic hotel in good location, walkable to a lot of shopping, Chinatown and Little Italy.

12/01/2019

Chinatown, Little Italy and -obviously- SOHO are just at footsteps for you to enjoy.

10/20/2019

I have been very satisfied with the level of service from their excellent staff and the location of the hotel is outstanding with only short walks required to reach Little Italy, Chinatown, Soho, and Tribeca.

09/23/2019

This is a Great hotel and very convenient to walk to SOHO as well as Chinatown and Little Italy.

09/18/2021

Location is excellent as it is centrally located in Manhattan.

09/13/2021

Probably the best we've stayed at in Manhattan.

08/23/2021

This hotel is in a great location for exploring Manhattan.

07/19/2021

She graduated from Manhattan College and is a “city girl” through and through.

01/18/2021

I spent weeks scouring reviews and prices for great Manhattan hotels and I am so glad I chose Archer.

09/06/2021

Upon arrival to NYC the hotel I booked was actually closed down for renovations, talk about frustration.

05/24/2021

Because of COVID, I was disappointed that the downstairs lobby bar/restaurant, room service, and daily housekeeping were all closed;

05/10/2021

but due to covid the restaurants were closed.

05/03/2021

A++++ Although due to COVID the restaurants and bars were closed, the staff had information ready for guests so we could make informed decisions as to where to eat.

04/21/2021

Unfortunately the restaurant/bar were closed,

10/25/2019

We also ate 2 nights at the hotel and again the food and service were wonderful.

10/23/2019

Restaurant service mixed

06/20/2019

Breakfast in the restaurant downstairs had good service and food.

06/15/2019

The quality and service at the restaurant was also excellent.

02/11/2019

Our breakfast was just what the doctor ordered,,,excellent food and service to match.

09/27/2021

Enjoyed cocktails and light supper at the Spyglass Rooftop Bar.

09/12/2021

The Spyglass Rooftop Bar was also nice,

09/07/2021

Walking distance to places like Times Square, Whole Foods, Rockefeller Center, great rooftop bars like Spyglass and the Refinery.

09/06/2021

My husband and I met at the Spyglass rooftop bar at Archer Hotel NY 6 years ago, which we told the staff upon booking our stay for our wedding night.

08/30/2021

Spyglass Rooftop Bar had breathtaking views, even our room had a view of the Empire State Building!

08/10/2021

The rooms are stylish with thoughtful touches (e.g., local reading material) and the beds allow for luggage to be stored underneath.

05/24/2021

I also appreciated they had a little fridge I could store drinks in, and the welcome note with candy was a nice touch.

10/13/2020

The room was beautiful, clean and cozy and the amenities like the slippers, robes, toiletries and especially the turn down treats every night made our stay so fun and were such lovely touches!

09/06/2020

But what made our stay ultimately so special were the finishing touches.

05/19/2020

They did not slack off on anything, including the interesting, clever touches that add to the cool vibe of the place.

09/27/2021

Rooms are small (intimate)

07/27/2021

The rooms were small

06/23/2021

Overall, the rooms are small

05/24/2021

While the rooms are small (I booked a King room, and the bed nearly touched both sides of the room), that isn't unexpected for NYC.

04/25/2021

The rooms were indeed small

05/08/2021

I then picked up my bag, had a cold drink in the hotel lobby, and returned to the LIRR to zip home.

12/08/2019

The breakfast is very limited (no cold meats, no vegetables, no tea and so on).

12/08/2019

No bread , no vegetables , no cold meat, no scale , no change of offer in a week This hotel is just a shame for nyc .

12/04/2019

Again - cold and steak was under done.

10/23/2019

Cold continental breakfast is very limited,

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

11/25/2019

N/A

08/04/2019

Aside from the room, over the course of the weekend, we really enjoyed the downstairs coffee shop as well as the food and service at the wedding events.

06/04/2019

but complementary kind and always offering to assist everyone addresses us by name and the service and food in the dining room is terrific

05/31/2019

We had a very special dinner experience at Gold Room!Delicious food and great service with Hector and manager Alan Choi.

04/17/2019

We stayed for 3 nights had breakfast at the hotel and also ordered room service food and service was very good .

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.