My only qualm is it charges $39 per night for 'facilities fee' which include $10 daily allowance to get drinks/ snacks from the cupboard.

The only facility the hotel appears to offer is a small gym, to be charged a considerable sum for this is unwelcome.

but NOT on checkout day and the funds don’t roll over.

One thing to be aware of is the "facility fee" charge, which for our room rate of $311 was $39 (12.5%).

We needed to check out one day before our scheduled check out day and we were not charged the extra day.

I would then put it on the card and move on.

Even gave us his card and said if there were issues to call him.

again an example of too many staff, and no one taking charge.

Free bikes to borrow, Wi-Fi, and daily wine hours
Laundry room for guests
Daily $10 credit to on-site sundries store

Cons
No bar, restaurant, or breakfast 
Significant hotel facilities fee hides the "freebies" like Wi-Fi, etc.

Room wasn’t ready when we arrived at 3pm But reception staff were quick to oblige and told us that we wouldn’t have to wait long.There is a holding charge of $60 per night for any incidentals that may occur during your stay so make sure you have a credit card on you.

On their website there was something about a $10 daily credit for their 'store' so you could buy little snacks etc.

If they want to cut back housekeeping expenses, then at least offer that option to waive housekeeping services for a credit at check-in.

Front desk does not accept any cash, only credit cards.

however the $30 resort fee was steep for wifi, gym, and a $10/day credit for snacks.

If they got lost from us they just needed to show the card to know whew they were staying.

They almost charged for the entire stay until I told them I would dispute with my Amex.

Because they put me up at a sister property, 50NYC, at no charge.

as if that were not enough inconvenience they charged us additional fees that had not been previously reported when we made the reservation, an additional 25 dollars per day as extra fee for wi-fi facilities.

In addition, the hotel ran out of many the items in their lobby's fridge, which was annoying as $10 of the same daily fee that covers the wifi can be used on these items, and if you don't use that $10 credit it's just lost.

We were traveling as a family with our children.

My family of five (two teens and a pre-teen) came to Manhattan for Spring Break.

We are a family of five just returned from a wonderful weekend in NYC.

Just returned from a 5 night stay as a family of 5, can't say enough about the place, fantastic location away from the madness of Time Square

Plenty of room for a family of four, and the kitchen came in handy.

Visited as a family with 3 girls from teenaged up so needed plenty of room which we got .

We were traveling as a family of four, including two young boys.

This is a great hotel for families visiting NYC because it’s in a great location- within walking distance of MOMA, Bloomingdale’s, Serendipity III, and in a nice quiet part of the city.

All facilities were spotless, lots of families hanging out in the common space.

Awesome v v good accomadation cor a family.

Great hotel for family in heart of Manhattan.

We had a 1br 2Q, which was perfect for our family of 3 (5yo).

we ordered DoorDash or Uber eats in a few nights and had family over for dinner while the kids slept .

Booked a room at  Gardens NYC hotel for our family vacation and had a great stay!!!

Stayed here for a family member’s surgery at Memorial Sloan Kettering - Hotel staff was pleasant, room was clean and spacious with kitchen being a plus.

Very convenient and our hotel of choice when visiting family in UES.

My family and I came solely because this hotel was very close to Memorial Sloan Kettering Hospital Cancer Center.

This was a great spot for our family of 5 with older children.

We'll definitely be back and will spread the good word amongst our friends and family.

Location is upscale neighbourhood, feels safe.

The minute we stepped through the door of the hotel the desk clerk and other staff made us feel at home.

They had great recommendations, anticipated our needs and made us feel welcome and cared for.

Kind helpful staff, quiet low key vibe - I felt very welcomed and at home!

I came a few days before my mom's reservation to check out the hotel and Lisa made me feel very welcome and gave me a lovely tour.

A feeling of safety at all times while in the room.

The hotel staff was amazing and did everything they could to make me feel comfortable.

The pleasant , quiet, tree lined residential areas felt super safe, while the avenues were busy with plenty of choices to dine, shop & essential errands.

Big shoutout to Kris who makes us feel welcome every time.

The boutique feel of the Garden Suites was exactly what we loved..

The patio makes the suites feel very spacious and lets in lots of fresh air on warm nights.

As a travel nurse away from home thank you for making me feel at home..

I felt such relief to be in a clean space during a time when worry was surging.

They are terrific and always make me feel welcome when I visit.

I have been staying here for several years each January and definitely feel like I am in a home away from home.

We stayed in a two bed suite, which included a pull out bed and a full kitchenette.

The full kitchen came in handy for snacks and some meals.

Spacious clean suites   with full kitchen , small
bathroom with grab bar and tub, two comfortable queen beds, two TVs, wardrobe, drawers, dining table and LR set.

Loved the reading lites on both sides of the bed, always functioning elevators, consistently helpful staff, super spacious room & wonderful separate kitchen w/ full size fridge.

(+) Good location, very spacious room (as in NY city), cute full kitchen.

There is a real working kitchen with a full refrigerator, and large microwave and stove top.

The unit had a FULL kitchen with High end appliance, Bosh, LG and Miele .

The good: location, quiet room that faced the rear of the hotel, large full kitchen with dishwasher and clothes washer.

Excellent facilities, very large rooms w kitchen and full size refrigerator, reclining chair ideal for postoperative recuperation.

We had the use of a little kitchen, (whilst not a full kitchen like at home, it served its' purpose and we never intended to cook a meal).

but I worked during the day in the room so it was worth paying up for more space, and the full kitchen cut down on food costs.

Full kitchen enabled us to eat breakfast in the room every day which saved a significant amount of money.

Pros

All rooms are large suites with full kitchens (hard to find in NYC for less than an arm and a leg)
Located in fairly quiet Upper East Side area
Walking distance to Central Park, 5th Avenue and subway
Near a grocery store (1 block) and grocery delivery is available.

The rooms, converted from apartments and thus more spacious than at typical hotels, include well-equipped full kitchens that are indispensable for longer stays.

The suites have a full living area, full bath, two major closets and a full kitchen.

The suite I was upgraded to was so spacious - living room, dining room, full kitchen, 2 bedrooms and 2 full bathrooms.

There was a full kitchen with pots and pans and a large fridge and a little counter to dine on.

There was black mold by the AC (see pic) and the shower drain control was literally falling apart and non-functional (in a closed position, so the tub flooded with every shower).

When I checked in the room smelled musty and possibly smoked in.

but if next to balconies of other building can mean smoke stink.

Quick response for room issue report (closet door jammed)

(-) the room smells not like a nonsmoking room!!!

however, to checking that all drains are working properly
The location of the bathroom, however, is not great.

Dead trees in planters, cigarette burned cushions, plastic trash lying around and extremely dirty windows/glass doors.

The room was also filthy with old wrappers on the floor.

However, one of my pillows smelled like urine and we REALLY would have liked to have had a fan in the bathroom.

but no ventilation so cooking smells linger.

It is just the smell of the carpet in the corridor that needs attention and the WiFi is so weak, we gave up on it.

The pans weren't scratched and nasty like many places.

The sleeper sofa was dirty and smelly  with a very thin mattress, we could feel the springs.

It's only problem was that it had a strong smell of carpet cleaner that made it difficult for my friend  to sleep.

The hallways smelled like cigarettes on the room floors.

The couch did smell a big like smoke or something

The carpet was stained, bathroom very dated, and some rather potent smells that permeated the hotel and room, including a mildew smell on the lamp shades that was quite noticeable and then just an old food odor that was trapped in the room.

but dirty, looked like dog urine stains on the carpet.

Garden Suites was fairly close to all the big hospitals of the Upper East Side.

We love this hotel on the Upper East Side.

This hotel is very well located on the Upper East Side and enormous room for a NYC hotel.

Located in the most convenient and quiet section of the Upper East Side, the Garden Suites is an oasis of peace, convenience and great service!

We highly recommend this hotel for a great stay in New York's upper East Side.

The hotel is great for extended stays and is well located on the upper east side of Manhattan.

The location on the Upper East Side was great- we were able to walk to so many of the places we wanted to go, and it was nice to be out of the hustle and bustle of busier parts of the city.

It is convenient to the newly extended Q train, so easy to get to midtown and to the Upper East Side.

The neighborhood being on the upper east side was peaceful.

Very safe, quiet residential area (upper east side).

Affinia Gardens is a lovely hotel and conveniently located  on the Upper East Side.

Very quiet hotel and location on upper East Side was a respite after very busy days of walking.

Familiar, located en Upper East side, quiet place and with everything necessary around, spacious room with living room and kitchen.

Highly recommend this place, it's a hidden gem of a hotel on the Upper East Side.

Gardens Suites Hotel by Affinia

creditcard

smell

upper-east

family

full kitchen

The location is splendid; across the street is St Patrick's Cathedral and the window dressings of Saks Fifth Ave. [It's a short walk to Rockefeller Center or Central Park] But what sets the Lotte apart from other hotels is the staff; friendly , gracious and helpful, especially Rebecca Villasenor.

It’s about 10 blocks south of Central Park.

We walked to Bryant Park, Central Park, Grand Central, Times Square and Rockefeller Center as well as easy cabs and subway access throughout the city.

The location is also really good for shopping with Radio City, the Rockefeller Centre and Central Park close by.

This is a really nice hotel and close to all the big attractions in NYC a few minutes walk from Times Square,  Central Park and very close to the rockafella centre and FAO Schwarz.

The hotel itself is perfectly situated in midtown in close proximity to shopping, restaurants,  art galleries, businesses and Central Park.

The hotels location is perfect, its next to St Patricks Cathedral, walking distance to Times Square and Central Park.

I stay often at the Trump Central Park, Conrad, Dominick.

The location of this hotel is perfect for shopping, great dining and simply for strolling along Madison and 5th Avenues as well as within close proximity to Central Park.

It’s a nine hotel in a very good location , very convenient for 5th avenue, Central Park, Times Square, Madison Avenue.

The hotel is in a great location within walking distance to Rockefeller Center, 5th Avenue shopping and Central Park.

Diego, our stellar concierge, found us a beautiful dinner location overlooking Central Park which made it extra special.

The hotel is ideally located so close to Rockerfella Centre, 5th Avenue, Times Square, Central Park.

Walking distance to Times Square and Central Park.

I travel for business and the central mid-town location is so convenient to Central Park, Time Square, and so many other places in Manhattan.

Walking location for theaters,Central Park,and restaurants.

It is an easy walk to Central Station, Times Square, Central Park, and Broadway, yet the area feels just a bit quieter, and we loved getting out early in the morning to wander outdoors around the Rockefeller complex before the crowds came in.

Special thanks to Isabella for helping us cater a superb picnic meal in Central Park, which our family will not soon forget, and to Clara for making us and I daresay all guests who visit the lobby feel special.

5th avenue and central park so close.Also we got on and off the subway at grand Central Station which is close and such a lovely start and end to some of our days out. Times square is also close

Pros
- rooms are very large and clean
- good location, walking distance to loads of sights (Rockerfeller, Central Park, Grand Central Station, Times Square, 5th Ave, etc)
- Maurice - ask for the secret Gossip Girl tour - not just our highlight of the hotel

However, rather than having our bags in our room upon our return, we had to go through an additional check in process for keys and then take a blue card to the bellmen station.

They can't/won't charge for you at reception.

The room lacked sufficient power outlets for charging phones. E.g.

Don't be fooled this hotel is not worth what they charge for it.

The rooms in the hotel no longer have a minibar, do not have a coffee maker or similar and the hotel charges for interntet (more than US$15 a day).

Bed linens were often messy and crumpled despite asking for linens to be changed by putting the card on the bed.

although isn't a huge amount we were frustrated this was something being charged when just about every shop / restaurant / hotel now days offer free Wi-Fi.

We had a very long day after missing a connection at JFK and had just been charged an exorbitant fee for the ride to the hotel.

No more basics (ie turn down service, change of towels etc) and went to the bar for a drink after the theatre. Definitely some companionship business transactions occurring at bar (yes you can assume!)

Unfortunately now they run an overpriced broke hotel, if you want something from the minibar a 35 dollar additional re stock charge.

but this is no longer a 5 star property and shouldn't be billed as such.

Wi-Fi was free with our reservation, don't know if this is the case for all as some reviews state a charge and we were expecting to pay.

The only quirk was there are no charging ports for iphone.

To their credit they left two complimentary bottles of water in the room at all times.

but it wasn’t because there was an UI issue with Amex and apparently I didnt book correctly.

Also WIFI was being charged at 15usd per day extra. 3.)

We booked a car to pick us up from the airport, quoted €326 and on check out charged us €407 with no explanation and a flippant response from concierge.

Another thing that we expect was a kettle in the room with coffee/tea making facilities,  When we queried this we were told to order from room service (at a charge).

The hotel is old, it’s in need of a makeover asap for the prices that they are charging, no space at the bar, we where told to find something of the venue, the room service was awful, there is no minibar in the room and if you find one double check it’s clean!the views are one of the best!

The attention and care she showed my family our entire stay was commendable.

What an amazing family experience we had at the Palace leading up to Thanksgiving (2 adults, 3 kids).

The family suite was amazing- the view of St Patrick’s cathedral was spectacular.

Our family trip for Thanksgiving was bliss.

We were staying at the hotel for our annual summer NY stay to see family

I visited last year with my family and Jimm helped us and went above and beyond.

Truly felt like part of a large family and right at home.

The Towers treat you like family and make you feel like a VIP.

My family and I have stayed at the Palace for years and we keep coming back for one reason – the service.

We stayed 4 nights in the family room and while the room itself was quite large and had a fantastic view of St Patrick, it is extremely dated.

The Lotte has always felt like a special place for my family and I.

My family & I stayed at the Lotte for a few nights and had no choice

I started coming here about 10 years ago when I started bringing my family in the summertime and this hotel continues to be great for so many different reasons.

Our family of 4 (all 18+) stayed in a Tower Suite in July.

Will definitely recommend to friends and family!

My family and I stayed at this luxurious hotel this past week.

Thereafter, Noah followed up with our family to ensure everything was as expected.

I feel like it is my home away from home.

You enter and feel like you are in another world.

And they always make me feel right at home.

but we felt worth mentioning in case that was the basis on which someone might book this hotel.

All the staff was so thoughtful and made it feel like home.

The folks at Lotte NY go above and beyond to make guests feel welcome and seen.

It felt nothing short of daylight robbery.

We were leaving on a 2 week cruise and had lots of luggage and there was plenty of room to navigate around and not feel crowded.

Anna-Marie greeted us with a warm smile & made us feel very comfortable after a long day of traveling.

but most of all the staff at the hotel make you feel like it’s your home away from home.

They again evoke a feeling of old world charm meets modern.

Rebecca and Norma, the Guest Service Agents at Lotte New York Palace are fabulous at what they do, which is ensure that each guest feels special, even in difficult situations.

Miles truly went above and beyond, we felt very well taken care of and enjoyed the interactions we had with all staff immensely.

Norma made us feel very welcome and always has a pleasant smile whenever we see her.

I feel she went over and beyond accommodating our early check in requirements.

Old style bathroom, modest furniture for a five star, no frigo, glasses, kettle and Nespresso in the room.

The housekeeping staff failed to leave robes or a coffee maker in our room, which required a front desk request.

but it highlighted the size of the room rather than its utility or design touches
•	The TV was so old it didn’t have Bluetooth and there was no other way to play music (not even a bedside alarm clock)
•	There was one USB socket in the entire room
•	The minibar had been removed and boarded shut
•	There was no turn-down service or bottled water
•	There were no in-room tea or coffee making facilities
•	The bathroom was a three-piece – i.e.

I am writing this from my room as the bar doesn't open until 5pm and the foyer is full (and hot as an oven).

No fridge or coffee making facilities in the room, and apparently we had one of the best suites.

The middling bad:
The rooms are extremely tatty and tired and poorly provisioned, no fridge or coffee machine
The restaurant is badly run with rude staff and extremely over priced food
The lifts don’t work on the second floor, no explanation

The worse
The staff are extremely rude, to the point that they will lie to your face and then call you a liar, especially reception staff.

But given it’s a 5 star hotel there are a couple of negatives - there is no minibar or coffee maker in the room (although randomly there is a space seemingly made for a fridge).

The thermostat was temperamental and the lights system was weird and dated and there was no fridge or mini bar.

but ours did not include a refrigerator or a mini-bar, was extremely difficult to regulate AC in, and was dated.

The mini fridge was not stocked and there was a second fridge in a corner of the room that made it feel more like a college dorm room than a luxury hotel room.

Had an empty refrigerator in the corner no minibar and no coffee.

Furthermore, a coffee maker and refrigerator weren't in the room and we had to request them.

The fridge in our room was not only turned off,

All it took was 1 call and they had a shower chair and a fridge for my meds in under 10 minutes.

If you’re a red wine drinker, the choices are terrible at $26 and up for a 5 oz pour.

Surly staff, no facilities in the rooms, no coffee/tea making, nothing in fridge, no snacks to buy.

Excellent service, amazing view at the heart of Manhattan.

For Christmas in Manhattan, this is the ne plus ultra.

We will definitely stay here on our next trip to Manhattan.

The room was huge & great views of Manhattan!

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

This hotel is in a fabulous location in the heart of Manhattan.

Aug, 8, 2023

Jan, 19, 2023

Dec, 8, 2023

Dec, 4, 2023

Aug, 19, 2023

Apr, 11, 2023

Dec, 11, 2023

Nov, 24, 2023

Nov, 26, 2023

Nov, 1, 2023

Jun, 19, 2023

Mar, 23, 2023

Aug, 6, 2023

Jun, 13, 2023

Dec, 7, 2023

Nov, 24, 2023

Nov, 23, 2023

Aug, 10, 2023

Nov, 29, 2023

Nov, 29, 2023