Search Result for “Feel like family“ in New York

09/06/2021

AC was broken.

09/03/2021

The AC did not work.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

BUT the most important problem I had was the AC.

08/20/2021

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

02/05/2020

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

Super close to Penn Station, Madison Square Garden.

01/19/2020

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

08/29/2021

However the bed did feel clean.

06/27/2021

I honestly felt as

06/21/2021

We felt very safe and taken care of.

06/20/2021

The hotel felt safe,

04/21/2021

Jenny the front desk and khan the manager was really help an made my family feel at home.

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

The location of the hotel is in a busy part of Manhattan.

04/24/2021

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

09/14/2021

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

We could not even take a proper shower in it.

09/03/2021

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

03/29/2020

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

Very close to Times Square, the Madison garden & subways.

02/04/2020

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

09/24/2021

Andrew really pulled through for us with the reservations, I credit him for making our New York trip such a wonderful family experience.

06/30/2021

I have been coming to NYC for years with my family, for weekend vacations.

05/16/2021

My family and I stayed at the Stewart hotel while we were in nyc picking up my wedding dress from kleinfelds.

04/23/2021

I had an issue with my room and the front staff (Jenny & Khan) went above and beyond to ensure my family of four enjoyed our stay.

04/21/2021

Jenny the front desk and khan the manager was really help an made my family feel at home.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

09/30/2021

The staff was very accommodating for our two year old and we felt safe and secure.

09/12/2021

I was particularly impressed and touched by CLARA, whose genuine warmth and sincere efforts to make me feel at home remained consistent throughout my stay.

08/07/2021

Miles went out of his way to make us feel special.

07/31/2021

The Palace became our first overseas destination after the reopening, and we couldn’t have chosen a better place where we felt very welcome, perfectly taken care of and safe.

07/24/2021

He knew the best shots for the photos and made our daughter feel so special.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

09/15/2021

They treat their guests like friends and family.

08/22/2021

My family booked this hotel through Costco and we received a great value.

08/17/2021

Strongly recommended for business or family travel. Summer

07/27/2021

It had always been a family favorite, until now.

12/18/2020

N/A

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/05/2021

Such a great place to go with your family.

08/18/2021

We had a family trip and the place was awesome!

08/03/2021

Every member of the family was extraordinarily happy.

07/24/2021

.I've been to NY several times and each time different hotel we stayed 8 nights family with 3 kids .

09/22/2021

Victoria and Johir made us feel welcome and we had a wonderful night, definitely will be back for more! Cheers.

09/22/2021

These employees made my friend and me feel so special and attended to us with the most excellent care and attention.

09/17/2021

All the staff is so kind and makes you feel welcomed!!!!

09/10/2021

The hostess Kayla made us feel at home from the moment we walked in and sat us at the bar right away.

09/10/2021

Definitely felt welcomed!

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

09/06/2021

though this was a work stay, it felt a little like a vacation.

08/25/2021

She went above & beyond to make us feel welcome.

08/21/2021

Safe clean environment with modern feel.

07/07/2021

but they were of little help anyway against what felt like pounding within the building.

06/16/2021

My wife and I recently celebrated our Anniversary, and from the moment we arrived, Mrs. Bryn and her amazing team made us feel welcome.

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

07/06/2021

They took care of myself and my family and all of our needs while we were visiting!

06/16/2021

We held a graduation event for teens and their families at the Biergarten.

05/25/2021

I never feel alone when I come here as the staff feel like family to me.

03/28/2021

Our whole family visited The Standard Biergarten on Saturday.

03/25/2021

I will be back with friends and family - truly an unmatched experience.

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

09/17/2021

Thanks to Miles, Clara, Isabella, Diego, Xion, and George the Greek Doorman, Mike and Fran, My NYC family of dedicated servants..I’ll be back!

08/21/2021

A very special shout out to Mr. Rene, Samir and Mr. Jerry for making our family feel very special.

08/19/2021

My family and I had an incredible 2 night stay at the Towers!

08/14/2021

He was an awesome photographer taking pics of me & my family in the process🤗 Both Maurice and Kevin were on point with absolutely wonderful care of this “Gossip Girl” fan who just happened to be walking around on her last day in the city.

08/10/2021

My family got to appreciate the architecture and I got to see all my favorite scenes from gossip girls.

09/17/2021

I love the Cathedral View and feel special to be treated to an upgrade when available!

08/21/2021

World class service consistently and their entire team goes above and beyond to make you feel welcomed and right at home.

08/19/2021

The rooms are luxurious and clean a clean feel.

08/17/2021

Thanks to the staff for making us feel safe after our first post COVID-19 stay.

08/03/2021

Miles truly makes the Palace feel like a second home… so much so, we are planning to have our wedding there!

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

08/19/2021

The rooms make you feel like you are on a 5 star vacation without the strain on your budget.

08/08/2021

Fun roof deck and all of the staff- particularly Gabe, Rudy and Ithiel-are knowledgeable, professional and make everyone feel welcome.

07/21/2021

We felt safe and surrounded by nice restaurants and other stores.

07/19/2021

Gabe & Ray are both incredibly helpful, and made us feel very welcomed.

07/17/2021

A comfy bed and free wine at the entrance don’t make up for a bad A/C system, a housekeeping rag being left in the room in the middle of our stay, and the starchiest and stiffest towels I’ve ever felt.

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

08/30/2021

We were gathering in NYC for a reunion with our West coast family.

07/17/2021

We thoroughly enjoyed our first stay at The Refinery Hotel while on a recent family trip to NYC.

07/06/2021

He treated us like old friends and even told us some of his challenges with his family.

05/24/2021

My Husband and I decided to bring our Boys and make it a Family trip since he was here for business.

05/18/2021

N/A

09/04/2020

though I was scared to travel/stay in a hotel, I felt very comfortable/safe the entire time.

02/20/2020

The bathroom was updated and the shower felt great with killer water pressure.

02/01/2020

We felt like we had hit the jackpot.

01/25/2020

I don't like to sleep in or sit on the edge of the bed and feel a depression where many others before me have slept and sat.

01/15/2020

The Upper West Side is more of a residential area which feels like the 'real' New York, lovely and quiet.

03/08/2020

Extremely quiet, near the subway and Central Park, across from a grocery store.

02/20/2020

Also very close to subway stops.

02/19/2020

Close to subway, supermarket and coffee shop.

02/06/2020

The location was excellent, near the subway, supermarket, Century 21, Marshalls and Grays Papaya.

01/29/2020

Close to 72nd subway.

01/14/2020

Bathroom is small,

01/03/2020

Cons - Small bathroom with minimal counter space.

12/29/2019

Bathroom was only small

11/17/2019

The bathroom was a little small and the marble floors were freezing in the morning

11/15/2019

A couple of negatives are worth mentioning: despite the fact that we had a suite, the bathroom was tiny.

07/05/2021

When we asked the hotel to fix the issue or apply a credit they said “maybe next time.” Also, kitchen did not have pans for the oven, only the stove.

04/22/2021

So you cant also know the time since your phone charges away from you.

01/11/2020

We also had a problem with the swipe card not working on our door.

11/08/2019

They have gone green too, when you check in you get key cards including one that turns on your lights there is a slot right at the entrance to your room.

10/15/2019

No where to charge devices near bed.

07/14/2021

Tasteful, non-obtrusive pictures on walls.

02/27/2021

Thin walls.

12/27/2019

First room we had was on the 7th floor with room that looked into a brick wall!

11/20/2019

The noise from the adjacent mechanical room and/or elevator was unacceptably and they've place the headboard of the bed against the noisiest wall.

11/19/2019

who quieted down after my wife banged on the wall, and the hot water in the bathroom taking an inordinate amount of time to come on.

07/08/2021

Great for families and it helped make our NY stay wonderful.

07/05/2021

Excellent location for a family weekend with a 4 year old.

06/28/2021

We booked the Hotel Beacon due to the location on the UWS where we were visiting family.

06/27/2021

I booked a night at the Beacon for family.

06/27/2021

The hotel offers a comfortable stay for a family of four.

06/27/2021

For those who are coming from out of town- the location is fabulous- steps to an express subway (one stop to Times Square, about 20 minutes to Soho in the local) and walking distance to Central Park.

03/12/2020

Upper west-side location is great - walking distance from Central Park, museums, Lincoln Centre, restaurants, transit plus Fairway and Zabars for food.

02/01/2020

We had a great stay at Hotel Beacon - it's location was perfect to access the subway, supermarket across the road, nearby restaurants, walking distance to Central Park.

01/27/2020

The location is superb, close to Central Park, Lincoln Center and even Broadway Theaters.

01/11/2020

Beacon Hotel offers not only a very good location, with Central Park at walking distance and plenty of restaurants around,

07/08/2021

We bought food across the street at the market and ate sandwiches for dinner each night.

06/27/2021

Close to Columbia University, a Trader Joe’s and Whole Foods (as well as the famous Zabars market).

09/04/2020

No food service at this time, so can't attest to that. But each room/suite comes with a kitchen of sorts, and there are two wonderful markets across the street (and a great liquor store next door!)

03/07/2020

The food market across the road was my go to place for meals to cook and eat in my room, found the bar a wee bit expensive.

02/21/2020

Everything you need in a pinch is right there - market across the street, loads of coffee and food choices within the block.

09/25/2021

you call the front desk no one answers and no one returns your call when you leave a message, the room is tiny .

08/16/2021

Told to call the owner which I did and never received a call back.

07/25/2021

For five days I went to the front desk because the phone didn’t work of course, and they would take note, saying they would fix it that day,

06/29/2021

but they didn't usually answer the phone.

06/01/2021

But i never received the call.

08/24/2021

It is close to the subway.

08/11/2020

Location could not be better, close to subway

02/29/2020

Other than that locate can't be beat, right next to many subways and walking distance to anything you need.

10/19/2019

The subway is very close, which made it easier.

09/04/2019

Very good position, near subway (Penny station) and near Madison square Garden.

08/24/2021

I felt deceived.

08/09/2021

After taking one shower I felt like I needed a dozen more showers.

07/07/2021

As other reviewers have noted, the lobby is underwhelming and the check-in hospitality felt hurried and impersonal.

05/26/2021

The overall feel of the hotel feels modern and chic.

03/25/2020

I must assume the owners of Tryp feel they can break these policies and basically steal from people!

08/23/2021

Our family of 6 had an amazing vacation because we had an amazing room to come home to every day/night!

08/17/2021

The family room was a great size and if the place was cleaner it would have been great.

08/09/2021

If I can spare one other family this experience that is my wish!

07/12/2021

Huge room, perfect for a family (2 bathrooms and five beds!

07/06/2021

We had originally booked this hotel for our family of five for Spring Break 2020.

05/31/2021

It was great being so close to Penn Station and not having to walk luggage a long ways through the city to get back to the trains.

03/03/2020

It is close to Penn Station, the subway, the Empire State building and is an easy walk to Times Square.

02/21/2020

We took the bus from dc, which dropped us two blocks away near penn station.

02/13/2020

Great location that is near Penn Station, MSG, Empire State Building, and other NYC sights.

01/20/2020

It was in a pretty good location and very close to Penn Station.

08/09/2021

I was wooed by the space- a king bed in somewhat of a separate area, twin bunks for the kids & 2 bathrooms!

07/06/2021

We had one of the Samsung rooms on the first floor (1 King, 1 sleeper sofa, 1 bunk bed: sleeps up to 6).

08/11/2020

Stayed here as a family of 5, great room with bunk beds, 2 queens and a pull out bed.

01/21/2020

We found our 1st floor room much larger than expected and the super high ceilings in one part of the room made it feel even larger, Our room had one very comfortable king bed in one section of the room and twin bunk beds and pull out sofa sleeper.

01/20/2020

Stayed with sister and nephews in a family type room plenty of space two queen beds a sofa 2 bunk beds and two bathrooms.

08/17/2021

We had to buy a fan because the AC on one side of the room didn't cool.

08/09/2021

The AC was incredibly loud and this is the worst part - situated within 18 inches of my head as I tried to sleep.

08/09/2021

I did not heed reviews that spoke of issues with cleanliness & AC troubles.

07/06/2021

but the A/C was running constantly so maybe that helped.

07/03/2021

Our A/C went out the next day, so we called for someone to come fix it.

03/11/2020

We were on a family trip and took ages to choose our specific room and hotel.

02/28/2020

Font Desk clerk Mei messed up my reservation and the whole stay of my family.

01/27/2020

The NYC Hilton Midtown was our home base for a very special family event.

01/07/2020

The hotel itself is very accommodating to our family needs, and the staff consistently treat us as if we were part of their family .

01/07/2020

The hotel is clean, modern and the rooms are big enough for a family of four (including teenager), etc.

08/06/2021

If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

Their billing department is unreachable.

03/19/2020

Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/01/2020

Close to Central Park and Times Square

02/13/2020

I have really enjoyed the proximity of Central Park.

01/03/2020

Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

08/12/2020

Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/12/2020

The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

03/30/2020

This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

Executive lounge was accepted

01/07/2020

Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

03/16/2020

At all times we felt safe.

03/11/2020

Thank you all because this year I felt at home, and for years I did not have this feeling (except for breakfast, which has always made me feel at home).

01/26/2020

but is a lovely hotel and we felt that it was perfectly located.

01/23/2020

I felt like I got the full "New York" treatment,

01/21/2020

He was very welcoming and made us feel right at home.

03/30/2020

This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

Shower did not drain, so we showered in inches of dirty water.

03/10/2020

Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

This morning I found a giant cockroach in the bathroom.

03/02/2020

bathroom sink space non exsistant.

08/06/2021

They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

But if you may also choose to pay 50$ for breakfast..

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

09/04/2021

We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

but they refused to reverse the charge.

11/06/2019

Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

All these are available for hotel guests to use without charge.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

We saw a movie in their cinema, which we loved!

12/21/2020

You might see some big film and music people staying here.

08/20/2020

I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

09/24/2021

The music is terrific and the food is great as well.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

The music and the musicians are exceptional.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

08/05/2021

We have been 3 weeks this time and had a lot of fun as a family.

07/12/2021

We stayed at the Roxy for two nights while visiting family in the area, and had a nice time.

01/22/2021

I’ve booked rooms at The Roxy Hotel twice in the past three months for stays with family and friends.

01/03/2021

Which is the overall vibe of the Roxy: it truly feels like you're being welcomed home by family.

08/30/2020

My daughter came to visit from Texas and after self-quarantining in an Airbnb, she moved to The Roxy to be close to the family.

08/31/2021

After that, the music quiets down

06/27/2021

Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

It was loud in our room from the band - we were on the 4th floor -

05/20/2021

The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

We didn’t hear sirens and horns honking at night like in midtown.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/05/2021

Special thanks to Dani Perez who made everything to make us feel comfortable!

08/01/2021

but I didn't feel it was clean.

06/06/2021

From beginning to end, we felt well taken care of!

01/28/2021

It felt magical as my girlfriend and I were walking through the lounge as we got to our bedroom, almost like we went back in time.

02/25/2019

Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

Leonardo H is the best server in this joint.

02/04/2019

Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo