Search Result for “Excellent customer service“ in New York

02/05/2020

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

Super close to Penn Station, Madison Square Garden.

01/19/2020

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

09/14/2021

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

We could not even take a proper shower in it.

09/03/2021

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

09/20/2021

I have another trip planned for the end of the year with a bunch of friends and I am DEFINITELY going to stay at the Stewart Hotel just because the customer service Danielle and Andrew provided me was the best I’ve ever experienced!

06/13/2021

Great Staff Excellent Customer Service

05/26/2021

Incredible customer service!

04/22/2021

Between the affordable price(especially for NY), great customer service, and location, this is a solid deal.

04/19/2021

N/A

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

The location of the hotel is in a busy part of Manhattan.

04/24/2021

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

09/06/2021

AC was broken.

09/03/2021

The AC did not work.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

BUT the most important problem I had was the AC.

08/20/2021

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

03/29/2020

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

Very close to Times Square, the Madison garden & subways.

02/04/2020

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

07/02/2020

A few blocks from Central Park, 5th Avenue, and the upgraded room are fancy.

03/20/2020

Broadway Theatres are a very short walk, Central Park a short walk away and surrounded by bars and restaurants.

03/10/2020

Easy walking distance from Times Square and Central Park, as well as Broadway.

02/03/2020

Only good thing is the location, close to Time Square and Central Park.

01/19/2020

The only good thing is the location, close to central park and times square which is great!

09/30/2021

All the staff there were super friendly!

05/31/2020

but a lot can be forgiven if you have a team of friendly staff.

03/17/2020

The reception staff and little shop staff were always very friendly and helpful.

03/16/2020

clean towels, soap, body wash, shampoo and staff were friendly.

03/10/2020

but on the whole staff were very friendly and helpful especially Josie, John and Jack.

09/13/2021

We did request to change rooms, only to find that room on the 14th floor was actually worse.

09/13/2021

Also, the room smelled a bit like old cigarettes,

09/12/2021

When we arrive the front desk lady says they don’t have rooms.

09/10/2021

Some rooms have working A/C, some don't.

09/09/2021

Some of the guess look like the are living in a shelter, proof there is a mailbox on the wall behind the front desk The room is smaller that what it looks like in the photos the view is spooky and dark I saw nothing

09/15/2021

There was a full booger complete with nose hair on the side of the bathroom counter. Blood (?)

09/13/2021

The mold was not only in the bathroom,

09/13/2021

Also, the room smelled a bit like old cigarettes,

09/09/2021

N/A

09/09/2021

The lobby had no AC, my floor had dirty rugs, when I got to my room the AC and phone didn't work and smelled like weed.

09/30/2021

Manhattan at Times Square is within walking distance to Times Square, plenty of restaurants and lots of shopping!

06/14/2021

However, if you want something close to Times Square and affordable and just need a bed to sleep, this is where you want to go.

04/15/2020

The location of this hotel was great, walking distance to Times Square and the subway.

03/10/2020

Easy walking distance from Times Square and Central Park, as well as Broadway.

03/07/2020

The location of the hotel is great a few minutes walk from Time Square and right near 5th Ave for shopping and has everything around which tourist needs.

10/01/2021

Black sticky goo at the bottom of the bathtub, clogged pipes, noisy toilet flush, moldy ceiling.

09/15/2021

There was a full booger complete with nose hair on the side of the bathroom counter. Blood (?)

09/13/2021

The mold was not only in the bathroom,

08/31/2021

Room smelled like a zoo, bed frame all ripped up, floor was not mopped after last guest, iron barely worked, room was hot, A/C was not cooling the room, had to take an icy cold shower to regulate my body temperature before going to sleep.

08/31/2021

Phones don’t work, so I used my cell phone Request for shampoo from front desk went undone.

05/31/2020

The older man on reception in particular was the rudest, grumpiest and most unhelpful person I have ever experienced in customer service!

03/17/2020

As of today, The Manhattan will ALWAYS have us as a repeat customer after the service we received from Kiat Lim (in-house reservations).

02/25/2020

The best part of the hotel is the top notch customer service!

02/03/2020

No one at reception welcomed us or commented on how wet we were, if we’d had a good flight etc - no customer service at all.

01/19/2020

Stayed here for a visit with family, and the customer service is utterly shocking!

09/09/2021

The lobby had no AC, my floor had dirty rugs, when I got to my room the AC and phone didn't work and smelled like weed.

06/13/2021

The furnishings are OLD!

06/10/2021

Some of the hallways had carpet that was in extreme need of replacement, the room had scuff Mark's on the walls, yellowing wallpaper, and damaged lamps.

06/01/2021

The halls ways are dirty and dingy , looks like someone abandoned the hotels years ago.

05/13/2021

The hallway rugs were so worn out and dirty that they were bulging from the center.

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

08/02/2021

The hotel was well located, stylish, super clean and the customer service was excellent.

07/29/2021

I would give this place another shot as it has so much potential and the customer service is phenomenal.

07/18/2021

but that is in no way a reflection of the excellent customer service we experienced at the Refinery.

07/17/2021

All the reviews I read Said the customer service here was amazing.

06/28/2021

Hope everyone has a great customer service experience like I did.

03/12/2020

There are many hotels in the city I have done meetings at and they provide excellent customer service, will not be coming back until the Hilton learns how to provide customer service.

01/23/2020

I had the privilege of spending upwards of 60 minutes being transferred from one customer service associate to the next.

12/23/2019

Sharon from executive Lounge treated us so well she is very professional and understands customer service 150%!!!!!!

12/23/2019

She portrayed phenomenal customer service and is the reason we stayed in the executive lounge and had such a great time.

12/23/2019

Called customer service and the dog was still barking half a hour later.

03/30/2020

This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

Executive lounge was accepted

01/07/2020

Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

08/06/2021

If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

Their billing department is unreachable.

08/12/2020

Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/12/2020

The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

03/30/2020

This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

Shower did not drain, so we showered in inches of dirty water.

03/10/2020

Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

This morning I found a giant cockroach in the bathroom.

03/02/2020

bathroom sink space non exsistant.

08/06/2021

They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

But if you may also choose to pay 50$ for breakfast..

03/30/2020

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

03/19/2020

Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

Close to Central Park and Times Square along with the Theater district.

03/01/2020

Close to Central Park and Times Square

02/13/2020

I have really enjoyed the proximity of Central Park.

01/03/2020

Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

09/20/2021

The elevators took about 5-10 minutes to go up and down.

08/25/2021

The elevators were slow and it was sometimes difficult to get on.

08/12/2021

Elevators are too small.

08/11/2021

Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

09/13/2021

The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

09/29/2021

You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

It is right near Times Square and there is a train station right by it.

02/09/2021

The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

09/23/2021

however, I was charged 87.00 without being notified.

09/20/2021

She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

but it some how messed up the billing.

08/13/2021

Finally came home to have over $400 in erroneous charges on my credit card.

08/27/2021

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

I chose Park Central because of its proximity to Central Park.

04/01/2021

Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

Great location right near Central Park.

08/20/2021

Is there any customer service at the Park Central for paid reservations?

06/18/2021

but the hotel has an great manager that helped us and offered the best customer service.

06/14/2021

This review is on Elizabeth the manager, her customer service is 10 stars!

05/16/2021

but totally gives the feeling of a boutique hotel when it comes to customer service and authenticity.

04/03/2021

He helped to accommodate our needs and provided excellent customer service.

08/20/2021

So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

I paid for two queen beds.

05/14/2021

but the resort fee still applies.

04/27/2021

We didn't see or receive anything to justify that fee.

10/12/2020

Rates were low

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

08/09/2021

Outstanding customer service, amazing rooms with glorious huge bath tubs & a view of the Hudson with terrific room service & food!

03/23/2021

First off the customer service is superb!

03/06/2021

The customer service at the Standard High Line was less than anything I have ever experienced at a hotel in my life.

02/28/2021

Customer service was great, smooth check in.

02/07/2021

Amazing customer service and we never even met in person.

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

08/03/2021

We send our thanks and appreciation to Miles and Charles for their consummate customer service excellence.

09/13/2020

He has extra masks in case you forget one, and provides excellent customer service.

01/20/2020

The location is perfect and the customer service is amazing.

01/08/2020

I will never ever forget the most amazing customer service I experienced from the most amazing weekend of our lives!

11/20/2019

customer service excellent; especially enjoyed doorman- very friendly and helpful.

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

09/12/2021

I've stayed in hotels around the world and the customer service here is impeccable and a great value for the price.

09/11/2021

Great customer service Great shower head Great view - wonderful in fact Clean room Hate the bathroom.

09/07/2021

I am very pleased with Mark and his ability to transform customer service into an art form!

07/03/2021

Superb customer service. Stellar!!!

06/12/2021

This hotel staff has the GREATEST customer service we have experienced in NYC so far.

09/14/2021

I really liked the city view from one of the sky rooms… Management really cares about guests having a great experience.

09/11/2021

The hotel’s roof top bar is on the 31st floor, overlooking the city’s beautiful skyline.

08/24/2021

This hotel is modern, beautiful, clean and has the best views of the city.

08/09/2021

Many restaurants in the area to eat from and the view of the city is wonderful

07/09/2021

The rooftop bar had beautiful views of the city including the Empire State Building.

04/29/2021

Large gap under the door let all the sound in, so I heard every conversation as guests entered the elevator and housekeeping did their work - and literally hear what they were saying, not a muffled convo.

04/21/2021

N/A

04/02/2021

I enjoyed reading the comment cards by the elevators that past guests from around the world had filled out.

03/30/2021

You use your room card for the elevators.

03/18/2021

The elevator has a mild foul odor (smells like pee).

09/11/2021

Rooftop views are just breathtaking!

09/04/2021

The staff was friendly and the views were even better at the roof top bar.

08/16/2021

The room had awesome views as did the rooftop!

08/08/2021

The rooftop view is MIND BLOWING!!!

07/17/2021

I have been in the city for a few weeks on business and It made my experience so much memorable plus some powerful view from their rooftop.

09/26/2021

The room itself was very small.

09/14/2021

The room was tiny (typical NYC)

08/11/2021

The rooms are small

08/04/2021

Customer service from my check in with Rachel explaining the room being small to me even before I check in and all the other amenities meant a lot to me as a lot of people barely tell you anything when they check in.

08/02/2021

The rooms are very small.

09/12/2021

The rooftop bar has an incredible view of the empire state building, the Hudson river, and the rest of the Manhattan skyline.

09/11/2021

The hotel’s roof top bar is on the 31st floor, overlooking the city’s beautiful skyline.

09/10/2021

Make sure to stop by The rooftop bar while there you won’t regret it.

09/01/2021

Very comfortable beds and a fun rooftop bar.

08/24/2021

We weren’t able to go to the rooftop bar

07/29/2020

As a result, they are painfully slow and, worse yet, way too crowded for a pandemic, especially when so many of the hotel guests don't wear masks.

01/10/2020

The elevators are a bit slow,

11/08/2019

4) The lifts are incredibly slow - you can end up waiting 5-10 minutes for one at reception to take you up to your room.

10/16/2019

The only little thing is that the elevators can be really slow.

10/02/2019

The last 2 NY hotels I stayed at both had too few and too slow elevators.

09/14/2021

Nice and very clean Hotel , very friendly staff and the Rooftop is very special with excellent bartenders they serve really good drinks and food .

09/13/2021

The aesthetic is very nice and the staff are very friendly and helpful.

08/29/2021

The staff are super friendly and attentive.

08/21/2021

The front desk staff are always knowledgeable and friendly.. Joe and Dan directed me to great sites around town.

08/20/2021

Very polite and friendly and always eager to help.

09/18/2021

From the room to the rooftop bar everything was clean, fun, and welcoming.

09/17/2021

The staff were super accommodating and the rooftop bar is a must.

08/30/2021

My room was amazing, with a beautiful view of the city, and the rooftop bar was phenomenal.

08/26/2021

They’ve also got a great lounge to work at and the coolest rooftop bar.

08/24/2021

N/A

09/15/2021

The rooms are small

07/22/2021

The rooms are small

07/21/2021

Room small

07/20/2021

Super small rooms, cheaply designed (you know, like when you try to turn a faucet handle and the whole fixture moves).

07/10/2021

The rooms were small

09/06/2021

If you’re hip and savvy and stay up all night, maybe this is the place for you.

07/22/2021

Trendy vibe with rooftop and hipster feel.

07/22/2021

It is newly updated—has a super hip and modern, very clean, staff were great, and it's close to subway and bus lines.

07/20/2021

Is “hip” the new term for cheap?

06/28/2021

It’s fun, hip, reasonably priced and perfectly located in SoHo.

09/21/2021

Great customer service.

08/29/2021

In particular Ryan Ford showed great customer service and made us feel so welcomed.

08/08/2021

Shoutout to Cordell and Amaris for the incredible customer service!

08/06/2021

Outstanding customer service.

08/03/2021

Again, INCREDIBLE CUSTOMER SERVICE!!!

09/06/2021

but everytime the AC clicked on - and it was often - it sounded like a plane landed in our room.

07/18/2021

We didn’t have AC for hours and had to switch rooms 3x in total before reaching a solution.

03/31/2021

The AC did not work one day (out of 3), so not terrible,

12/22/2020

The air conditioning wasn’t working & would leak water all over the floor.

12/05/2020

however there was no decorations and it didn’t even have heaters outside.

09/17/2021

And the hotel itself is just steps from Little Italy, Soho, and the LES.

07/05/2021

Super close to Little Italy.

07/03/2021

The local is fantastic as you can stroll through Chinatown, Little Italy, & Soho.

05/30/2021

You can walk to areas of little Italy.

05/10/2021

This is in the VERY SAFE Chinatown district with Little Italy only two blocks west.

09/19/2021

Clean rooms and view of city.

08/23/2021

What a great view of the city skyline.

08/13/2021

Our room had a wonderful view of the city and was quiet.

07/04/2021

Easy to walk on the Manhattan bridge to get a wonderful view of the city.

07/03/2021

The hotel has great views of the city.

08/23/2021

though they need to give more towels because no matter which room, the lack of a shower door always leads to me flooding the bathroom. Oops!

08/16/2021

There was also a knock on the door at 5am.

07/05/2021

Shower was a little odd…no door

06/04/2021

I also would have to put a towel under the door to keep the hallway light out and that helped out.

04/25/2021

I can confirm what I had read from another review which is the strange shower design with no glass door to keep the water from splashing onto the floor.

09/22/2021

Perfect place right by Chinatown, Soho, and the LES.

09/19/2021

Nice location to Soho, Nolita, Chinatown and more.

09/17/2021

Top location and close to Nolita, Soho, LES, and East Village.

09/17/2021

And the hotel itself is just steps from Little Italy, Soho, and the LES.

07/03/2021

The local is fantastic as you can stroll through Chinatown, Little Italy, & Soho.

08/23/2021

though they need to give more towels because no matter which room, the lack of a shower door always leads to me flooding the bathroom. Oops!

08/16/2021

My ONLY complaint is there was a long hair in the bathroom(probably from the cleaning lady) and mildew in the shower which is pretty normal.

07/21/2021

🤬 No fresh towels or wash clothes, we ran out of toilet paper on day 2 and had to use tissues.. gross.

07/16/2021

The shower was also like a jet stream and left water everywhere.

07/05/2021

Shower was a little odd…no door

09/19/2021

Great customer service with Daniel.

09/09/2021

Great hotel, great view and amazing customer service.

08/01/2021

Sean gave excellent customer service.

07/17/2021

Hard to believe this is part of a chain that usually has some standards for customer service.

07/17/2021

On leaving, Sean offered to make things right, demonstrating great customer service.