No hot drink facilities in room only at small hut for very limited hours,vending machine empty,restaurant menu poor choice and over priced,staff rude,charged extra £125 for use of amenities that were no good to use or closed

Our room was dirty as we arrived it had make up in the sink and hair in the bed and toilet.

The bathroom with its glass walls is quite peculiar.

The shower handle was broken, the bed would not stay inclined, the room was so hot, we had to turn on the AC that never cooled the room and our room was cleaned and not replenished with the bare necessities of wash rags and toilet paper.

Only problem for us was the size..it was really small and we didnt like how the bathroom and toilet is made of glass so little privacy only frosted/printed glass.

We was told we had a leak in our original room on arrival so put us in a similar room with a bunk.

The shower was dirty with stains and boogers on the wall.

Room had black mold around the shower and the management did not care that the room was not set up for guests.

There was no shower curtain and the control panel for the air conditioning/heat did not work.

There were little knats crawling in the drain of both the sink and the shower in the bathroom.

but bathroom needs updating as shower leaked.

Room very worn (gouged woodwork, stained sink, missing room-divider curtain, electrical outlet/USB socket panel mounted upside down and loose, smoke detector - I think - covered with plastic bag: have photo), bed comfortable, lots of noise (people and plumbing) during the night, Wi-Fi unreliable and slow (cellular better!

There’s lack of privacy in the rooms (washroom is within a few feet from the bed with no full door) and the bedroom itself is starting to show its age (cracks in the wall and baseboards).

This is a bare-bones hotel--no amenities except hair dryer and ironing board.

bed was not a queen size and the mattress was very soft , room was quite small and no privacy when on toilet  we was on the 25th floor and the view was great .

Shower door shattering after my shower, not so much.

The furniture was a bit worn and there was visible dust grime in multiple spots, as well as mold in the shower.

So the little capsule cabin was small, didn't even have a place for my suitcase, and was hard to navigate the shower/toilet with the limited space.

Just why they decided on an open plan bedroom bathroom is beyond me.

Lovely hotel, check in was easy, guys standing around were helpful.

Good location ,checkin easy via automated checkin.Room compact and clean

The staff were overall super friendly and check in and out was quick and easy.

It was really easy to check-in in the kioks!!

This was another great stay with friends, easy check-in, very clean rooms, fast internet, the reception which they call Mission Control have a very nice team, very friendly and helpful, Stephen is the guy to go.

Check in and check out was quick and easy.

Close to lots of stuff, easy to check in and out.

Yotel is very modern and an easy check in process.

Very affordable and quick to check into your room.

Check-in very easy on the kiosks, went up and as we bought a corner queen, was amazing, I recommend this room, if you want to have a great feeling of the NY Manhattan Skyline, here is the place and this is the room.

We were a group of friends, easy check-in on the kiosks, then we had to change the departure dates and we went to reception, which they call mission control, fantastic people, Nicole, Jenny and Stephen all great and warm and also funny.

Great location, Clean rooms, easy checking in, nice terrace, rooms are small

but we found check in easy and there was a desk if you needed help.

I am obsessed with how easy and quick the check-in is on the self-service monitors/i-pads.

Very friendly staff and easy to check in / out.

Comfortable beds, room is contemporary and extremely clean and just the right size for two of us !

I would recommend this hotel if you are looking for a no thrill base with clean comfy bed to sleep in,
I would also note that the toilet is very exposed to the room so would suit people who are very comfortable with one another!

Hotel room was really clean and had a comfy bed which was great after hours of walking around NYC.

Very  Clean and the bed was very comfy and adjusted to make more room.Shower very good and full size shower and shampoo products provided .

it was cleaned so well everyday fresh towels and always had hot water the bed was also very comfortable.

The bunk beds were great for the kids, and the beds were comfortable.

Bed was comfortable and location was good.

The room was just as I expected it to be, loved the open plan aspect of it and the bed was very comfy.

Concierge (loads of info and very helpful)
Beds are very comfortable 

The bad -
The Lack of privacy in the room.

I’ll start with the good, it was clean and the bed was very comfortable.

but the comfy bed makes up for it, we enjoyed our stay on the 20th floor great views and an amazing location.

but bed was comfortable, nice view, looks new which is nice.

but the bed was comfy and wifi was excellent.

Really comfortable bed, everything you need in the room.

Very comfy beds & pillows and housekeeping everyday.

The price was right (no pun intended) our room was nice and comfortable and homey, honestly we didn’t even missed our bed that’s how comfortable these beds are!!

Finally, comfortable beds with a somewhat futuristic theme room  that allowed at a

It did not feel fresh or new as this is advertised as a modern hotel,

a great location near Javits, hobbled by “modern, labor saving ideas” like a luggage robot that’s, kiosks for check in that have never worked,

I expected that as a modern self-sevice hotel, I would get there and have to sort myself out.

It seemed modern and spacious on the photos,

The rooms were modern so great for teens!

The room had such a modern feel and it was super practical, even for a party of 3!

The hotel is super modern, practical and really well located nese Times Square.

Bed was very comfortable and shower/bathroom facility was also very modern. Not very much storage for long haul visitors (we are from the UK so had a weeks worth of warm clothes with us!)

Still clean room with a modern efficient design.

Otherwise, it was fun friendly, modern and inviting.

Great hotel with modern design - contactless check-in and out

Yotel is a nice modern hotel not far from Times Square.

In 2022 I do not recommend Yotel, the once shiny and modern tower hotel.

It's quite modern with not much personal service.

The hotel is very futuristic with the cabins and modern rooms that are meant to be like a pod.

We had to switch rooms because the first one was so bad and the second was not much better.

but again just said it was because of the way our room was.

There was no room to move us so we were stuck.

Please note you also had to swap lifts, so after 2 set of lifts and a corridor to get to your room.

We found check in receptionists were not too welcoming and gave very little detail of how to find rooms, seemed more interested in making sure you paid taxes..you have to go up to 4th floor turn right and go up in another lift. Men on front desk (concierge?)

So room to swing a cat man it was horrible especially as friends maybe better for young folks and couples!

bits of edging missing etc, and finally there was no refrigerator in the room.

Our room key wouldnt work, this happened at least 5 times and counting and showed little guilt or sympathy with us.

my room was pretty clean + not as bad like yeah was it a bit old?

but didn’t note what room we were in (even though I told her).

Room had a hole in the corner by the desk.

the hotel is located central of city .but the room is small and uncomfortable.its not for family tavellers .otherwise everypopint in central is step away from hotel .dining shoping etc.the mail bus setation is fust one block behind.

but a little underwhelmed with equipment in the room.

Misleading Advertising: I was left disillusioned upon seeing the room I was assigned.

but the rooms are small and when the bed doesn't move into a couch it becomes even smaller.

There are no ice buckets in the rooms because, we’ll, the rooms are that small.

We know that Yotels business is in small rooms, so the size was fine with us.

The rooms are very small with hardly any storage,

Visiting New York on my own for the first time, I was looking for a small room with the bare minimum (bed, toilet and space for bags).

Room might be a little small for two people.

Rooms to small - bed, sink, toilet, shower all in one room.

but when we first got through the door, we thought is a joke, as first thing after you open the door is a bed ^^ very small room, at least for Premium Queen.

The rooms are so small and you can hear everyone outside at all hours

Hotel is in a great location, close enough to times square

Thank you :) we stayed at this hotel to be near Times Square and other amenities, it didn’t disappoint, not even a 10 minute walk, perfect ;) we are from the Uk and first time in New York- would definitely stay again.

Fantastic location, close to Times Square and Subway stations, plus CVS and Target were right across the road.

Very close to Time Square, Broadway shows and shopping areas.

Great for location as well as most things were in walking distance especially Times Square!

Great hotel, good position near the times square and subway Port Authority.

Very good location very close to Time Square.

Good location close to Time Square and a few other tourist hot spots.

Staff was very friendly and the location close to Time Square and Hell's Kitchen where we had plenty of bars and restaurants!

It is near to Times Square, Penn Station and the Port Authority bus terminal.

The location is quite close to times square and also pier 83.

Stayed here in December 2022, lovely hotel, close to Time Square and the subway to upper and lower Manhattan.

NIce hotel near to Times Square (10 min to walk)

The location is good too, very close to Times Square and the subway.

the location is brilliant as it’s not too close to times square that you’re involved in the craziness

YOTEL New York Times Square

room

bathroom

small room

times-square proximity

modern

comfortable bed

Check-in was quick & easy, which is always appreciated after a long journey.

Check in was easy and the room was ready in advance of check in time.

Check-in was quick with friendly staff - allocated room on floor 28 which had great views down 8th Avenue and views over the Hudson from the top floor lift area.

This hotel is brilliant for a stay in New York, a few minutes walk from Times Square, easy check in, very clean rooms, beds made every day, and the most amazing food!!!

Check in was easy and quick, they took $100 deposit for the room which we had back in check out.

but easy checkin, breakfast excellent, room clean tidy and functional, location perfect just a few abort steps from Times Square.

Check in and out was quick and easy and all the staff in this hotel are so helpful.

Check in and check out quick and easy, , nice bar area, they offer an evening meal

Check-in was quick, they had champagne waiting for us in the room with chocolates, nice touch.

Staff on reception were friendly and check-in was quick and easy.

Check out was also easy to do and we arranged our transfer to the the airport home through the concierge which again was simple to do.

Check in was easy, all employees super helpful and friendly.

Checkin was quick and easy considering it was 1am after travelling from the UK I was very grateful.

Check in was quick and easy although at busy times a queue did form

Check-in was easy and our room was ready early which was wonderful after a long flight.

Hotel on 8th avenue at restaurant row.very close to Times Square.not too far to walk from port authority bus terminal.good sized rooms for Manhattan.very clean building and a great buffet breakfast.got a free gift as a returning customer.very worthwhile joining the Riu rewards scheme

Breakfast included which is great to start the morning without thinking where to eat.

The highlight of the day was the included breakfast that meant that we were well fuelled each morning and were able to grab just a snack when out saving time and money

Breakfast buffet is a bonus, if you time it right queuing is minimal and the choice and freshness was excellent.

Breakfast was complimentary and OK, no more, no less.

Breakfast was included, and it was amazing.

Location is absolutely perfect for exploring the city - having breakfast included is a bonus

Cannot underestimate the value of getting breakfast included, with a family of 4 that saves time and money.

Buffet Breakfast was included which was a bonus.

Our room was comfortable and to our surprise breakfast was included.

We had breakfast included with our stay & it was brilliant.

Breakfast was included and had a great selection to suit everyone’s taste.

We had breakfast included which was lovely, our kids looked forward to this daily it was that good ☺️ we also loved the fact there was three dining rooms, so you get a bit of a mix during your stay and it doesn’t feel too repetitive.

We had a corner King room with a beautiful view with breakfast included.

It's great the buffet breakfast was included

Breakfast was included and was simply superb.

The entire family really enjoyed our stay here with the free continental breakfast each morning (that had lots of variety) and the complimentary suite with food and beverages on the 26th floor for suite holders.

The rooms are modern and surprisingly quiet given the hotel’s location.

Bathrooms are modern and well thought out with spacious rain shower, lots of towels and we found the toiletries to be lovely.

A comfortable and modern hotel in a great location for Times Square.

The room was modern, bright and had a floor to ceiling window on the 14th floor.

The hotel was modern, clean and very convenient to Broadway Theater and other Times Square attractions.

The hotel is big and modern, a bit of a hospital feel to the corridors

Lovely clean and modern hotel with friendly staff, room was great on 22nd floor, great breakfast with loads of choice close to Times Square & Hells Kitchen.

Clean modern room with more space than usual for NYC.

Modern, very clean and helpful, friendly staff.

The hotel was clean, well organised and modern.

Had a great stay at this hotel, rooms are clean and modern and the hotel is in a great location and has lots of restaurants close by .

Really nice hotel, modern decor and clean rooms.

Rooms were spotless, spacious, modern, plenty of room in bathroom, great shower.

The room was modern, comfortable, great large walk in shower and comfortable bed.

The only complaint would be that the room was a bit too small for 3 adults.

The room was very tiny, smelled of chemicals, and the bed linens were so ratty and pulled, stains all over them.

The rooms were small and they even got that wrong!

Rooms were tiny and the noisiest ever the doors slammed all night and people shouting and screaming then woken at early hours with the lift because people had to queue for the lift to go and have their breakfast !

Our room itself was very small, as is common in New York, with barely room for the bed and a tiny, slim desk.

The negatives… Rooms are quite small, walls are so thin you literally hear everything from the next room.

Perfect location and walking distance for Times Square and Central Park.

The location was amazing, close enough to Times Square,

It was within walking distance to Times Square and MSG.

The hotel was in a fantastic location, close to Times Square

Would highly recommend staying here if you want to experience all New York has to offer especially in the midtown neighbourhood you’re within walking distance of Times Square, Rockefeller centre, Central Park

Close to Times Square (but far enough away).

Hotel close to Times Square, centre and subway for easy access to sites.

Well located close to time square and many other attractions great services.

The location of this hotel is brilliant - close to Times Square, great for the theatre district and between 42nd Street and 50th Street subway stops.

Located near time square and the night life.

Great location on the 8th Avenue, walking distance to Times Square.

A great place to stay when visiting New York, close to Times square and walking distance to Empire State Building, Central Park and Top of the Rock.

Great location near Times Square and Restaurant Row on W 46th St.

perfect location with walking distance to Times Square, theatres, restaurants and bars as well as subway.

The hotel is in a great location, close to Times Square and a subway stop on 42nd street.

A centrally located hotel close to Times Square.

However, beyond that are several tall glass buildings in the theatre district, very close to Times Square.

(Just make sure you get to the right one; the Riu has two locations near Times Square).

Hotel Riu Plaza New York Times Square

free breakfast

but it was absolutely revolting, there was mould all over the walls, the bedding was stained, there was hair everywhere in the bathroom - I would also like to point out that I am not a huge hotel snob - I can accept that things do get missed during cleaning / sometimes things are not perfect, but this was just insane.

Bathroom was like a sauna and room was cold, could’ve been more down to us being clueless with the controls.

The sheets were clean , the bathroom was old and tiny .

Presented a huge problem for me and I had to book another hotel under pressure, elevated rates, etc.

Not sure if there is a loo for the disabled?

Well it seems that 185sq/ft includes the pokey bathroom, the small corridor with barely enough room for the double bed.

I found a layer of dust over the shelf under the washbasin which included the tissue box and spare toilet roll!

The rooms are very tired and lacked storage and mirrors.

I tolerated the uncomfortable bed and bathroom issues

The shower situation in our room was unsafe. The (broken??)

The bath room is tiny - to sit on the toilet your knees are virtually around your ears.

Next day, aside from the normal flood around the shower, another one appeared by the toilet, it wasn’t man miss either, it was the shower.

This room was okay, until I got in the shower and the plaster at the top of the shower was coming away from the wall and the water was leaking from the bath and the shower.

The iron board was dirty and what looked still poo was rubbed on the bathroom wall!

When I got to my room I found a massive amount of hair on the drain to the shower.

Our room was small not very cleaned and the bathroom was the worst part .

Check in was quick and easy and the gentleman who helped us was very friendly.

Check in was quick and friendly, our room was facing Times Sq so had a great view from 23rd floor.

Dec, 6, 2023

Nov, 26, 2023

Oct, 8, 2023

Aug, 13, 2023

Nov, 2, 2022

Oct, 20, 2022

May, 16, 2023

Dec, 29, 2022

Nov, 27, 2023

Nov, 6, 2023

Oct, 31, 2023

Jul, 17, 2023

Sep, 18, 2023

Aug, 28, 2023

Apr, 3, 2023

Mar, 27, 2023

Nov, 14, 2023

Sep, 14, 2023

Jul, 9, 2023

May, 28, 2023