There was also a social noir with complimentary wine from 5-6.

Complimentary breakfast included pastries, fruit, hard-boiled eggs, bagels, toast, English muffins, yogurt, coffee, and tea.

My husband and I also enjoyed the complimentary wine hour in the evening.

A complimentary breakfast and wine hour were such a nice treat.

Complimentary refreshment bar behind reception, where you can get free tea/coffee/water/cookies/crisps.

First time staying at this hotel; pleasantly surprised with the little extras such as complimentary continental breakfast.

Staff can't do enough to help, continental breakfast and complimentary happy hour are such a bonus, snacks on offer too, even late at night they leave out crisps and fruit to help yourself.

Complimentary wine in the evenings too whuch myself and my husband enjoyed.

The hotel also offers a complimentary snack and wine hour every day, so you can sit back and relax with a glass of wine and some cheese, chips, fresh veggies and dipping sauces after a long day in the city.

We loved the hotel, it’s location, the people who worked there, the size of the room, individual AC controls, cleanliness, the wine and cheese hour in the evening, and complimentary snacks and fresh fruit in the lobby was also nice.

Complimentary cheese and wine hour from 5pm was very welcoming.

Complimentary bottle of wine for my friend’s birthday!

Everyone who works here has been kind and accommodating, the complimentary breakfast, coffee and snacks were fantastic to have.

Pretty happy for my short stay in this real beautiful pearl of big Apple, from the hotel design to accommodation just prefect, the cold water, snack & Apples in hotel lobby just heartwarming , from variety complimentary breakfast, to the microwave to coffee machine in room , truly hospitality, I misses the 4 pm free afternoon tea time in the second floor too, despite my room next to the elevator, I still could slept like a baby , truly appreciated!

And complimentary breakfast 😋 and they had almond milk!!! !

The L’Occitane bathroom products were lovely

The complimentary cheese and wine hour in the afternoon, and the crisps & snacks all freely available, were a really nice touch.

On arrival we were upgraded, and a complimentary bottle of champagne left in our room.

Great location to all areas of town and subway stops with a friendly accommodating staff.

The location was also great as the hotel was in walking distance of all the events we had planned for our trip.

The location was great and the area felt very safe.

The Pearl's location is unparalleled if you're seeking the center of the Big Apple.

The Pearl Hotel was an excellent choice for us as a family, the location a short distance from Times Square next to the Ambassador theatre.

The location is very convenient to theaters and other sights,

Location of the hotel is perfect just on Times Square

Location was close to most things midtown.

Great location, close to Times Square, theaters, infinite number of restaurants.

The hotel is lovely, clean and is in a great central location.

Fantastic location (5 minute walk to Times Square), friendly staff.

This ihotel is a great location and the staff are very friendly.

The hotel is well located and very clean.

Located in the heart of broadway so close to theatres.

Superb location, room was large, very well appointed and every member of staff pleasant and professional.

The deduction of a half star is because 3 days out of four we had to phone housekeeping as we didn’t have any shower towels, or only one, or the tea/coffee capsules hadn’t been replenished or the first morning the fridge wasn’t plugged in.

Long story short the tech guy had to make some tweaks to get me on a "fast lane" which ended up being an abysmal 2.5Mbps download speed (my phone is MUCH faster than that): tech support mentions this is the expected average speed one can expect for the internet service level at this hotel.

Unfortunately we did not receive a call so it was lucky my daughter had set an alarm on her phone as a back up.

It would have cost a fortune to pay for those urgent calls if they had charged us for them.

They took my cell phone number so as to call me when our room would be available, and we left to have some lunch.

but had to call at 2AM to get couch made up.

but did not get the call we requested when the room was ready.

While other places were trying to rush me off the phone, or emphasize that I had to pay for additional services, I was pleasantly surprised that the Pearl were much easier to talk to. I spoke to Joseph at the time and

Was not sure it would live up to the positive reviews on Tripadvisor based on my reservation experience (not very welcoming and rates quoted over the phone were higher than their online site and Expedia/TripAdvisor),

We never received a phone call and we arrived back at the hotel at 3:30.

Hotel offers 3 room service choices, 1 is the hotel restaurant, the other 2 are external restaurants that deliver, it's worth knowing because it's not clear on the menu & you need to pay by credit card over the phone or cash on delivery, it can't be charged to the room.

They didn't tell us the wifi pass code - we had to call down to the front desk to get it.

While I was on the phone with the cab driver, I saw that same doorman putting some of our bags into a black car's trunk (definitely not a taxi).

The person on the phone refused to tell me, he said that I would get that information upon check in.

They Guy who answered the phone was very rude, twice, Both times he stated he had nothing that we were asking for

The one improvement that could be made would be to have proper cutlery and crockery rather than plastic cutlery.

My other complaint is the reliance on single use plastic - all the plates, cutlery, cups etc for breakfast were plastic and all went into bins and not sorted for recycling.

I think it would be better if they didn't have breakfast rather than put all that plastic into the garbage every day.

The dark brown plastic plates and cutlery which one throws out after use were certainly not appealing.

Wasn't a fan of the disposable plastic plates, bowls, cups and cutlery.

though were as follows:
- the breakfast, while adequate, was always crowded, tough to find a seat, and frankly everything being on disposable plastic plates was not up to standard.

but the plastic plates & cutlery are the one negative.

The cheese and wine is over hyped,and could be improved by serving the wine in glasses instead of plastic ones for starters and how about some social interaction from members of staff .

Breakfast is nice for some reason they do not give out proper cutlery and crockery and just have plastic which is a bit random.

however, it made a clicking or popping noise (it sounded like the plastic casing around the vent) in about one second increments every time it turned on.

The one thing I really think could be an improvement is to discontinue the use of disposable plastic plates, cups and cutlery.

),  limited cereals, no hot selection at all,  cheap plastic cutlery and plastic plates, cups and bowls, no trays so you are forever going back and forth and waiting in line.

though we could see attempts had been made to attach some plastic to the edge it makes me think that perhaps we weren't the only people to do this, so maybe it needs a more permanent solution.

The only oddity was that this was all served on plastic throwaway plates and cutlery.

So much plastic waste being generated. Bad:
Nothing!

Fortunately, we took precautions and left our clothes and bags in the garage until we could have them properly  cleaned. I would recommend anyone staying here to look carefully at the mattress before unpacking and to keep your clothes sealed in plastic bags (we did not do any of this, unfortunately!)

although very American by which I mean basic help-yourself breakfast items with paper plates and plastic cutlery.

but no one is supposed to serve you at the breakfast area, and they use only disposable plastic plates and cups, or paper cups . .

Given the cost of the room, they provided plastic (yes, plastic) cups for wine and only one very small tray of fruit (one tray that was never replenished).

Excellent hotel, clean facility and spacious rooms.

Francisco showed us to our room, which was nicely designed, clean and comfortable.

She inspected our room and obviously it was fine,

Very well appointed room, 11th floor front,

The hotel was very clean and the rooms were large by NYC standards I believe.

Our room was lovely and spacious, 2 double beds, we had a bath and a walk in shower.

First, the room was plenty of size and space.

Upon arrival, we were pleasantly greeted by a young lady and told we would we reached once our room was available.

Our room was of ample size and had 2 queen beds.

The room was a good size, big enough to hang with friends in.

Room was larger than other area hotels we stayed at.

We chose this hotel as the room had a separate area for us to sit at night once the children were asleep, and it served us well.

Lobby is well equipped and the room included a free continental breakfast.

With WiFi, breakfast and snack bar included in the resort fee, this was great value for money.

They have an area on the second floor for free snacks, coffee and fruit.

The 24 hour cafe with coffee/tea and snacks was well used!

We especially loved their wine reception each day and the ability to GRAB SNACKS for 24 hours a day in a room we all have access too.

There’s even a snack room with 24 hour access to coffee, tea, cookies, and chips.

In addition, it has a 24/7 snack bar which was heaven sent upon our arrival at 1:30 in the morning; the bar has bananas, apples, cookies of all kinds, chips, coffee, variety of teas, and hot chocolate.

The 24-hour snacks were great too, and we helped ourselves to a hot chocolate or tea plus snacks after a long day of sightseeing.

The service was terrific and the amenities provided for guests were above and beyond other hotels - happy hour every day, fresh fruit and snacks available all day for guests and the breakfast at Friedman’s was great.

Snacks available during the day such as fruit, coffee and cookies.

Light continental breakfast and 24/7 snacks as well as 2nd floor gathering space was excellent fit for our blended family.

The breakfast and all day snacks in the lounge is a really nice touch.

Staff very friendly and our kids loved the snacks and fruit that were always available in reception along with the iced water.

Let's look at the Pros first: 
Great Location - close to Times Square, 1 minute from Subway stop, 
Great Staff - pleasant, helpful, always available, asked for more towels, asked for help with TV, offered upgrade as room became available  
Snacks in the lobby available on check in/check out - chips, fruit, lemon water
Wine Reception at 5 - didn't partake,

The daily free happy hour at the 2nd floor lobby with wine and snacks is also fun before starting your evening activities.

The hotel offers a wine/cheese hour and coffee and breakfast snacks in the morning.

Coffee and snacks were available 24 hours per day, and we LOVED the free wine and cheese hour.

Very big rooms, friendly knowledgeable and helpful staff and nice touches, such as l’occtaine  products in the bathroom, a lounge with free soft drinks and snacks and free wine and cheese daily.

The staff were so helpful and fun helping our group of fun loving girls.

But I love it and its twin (same owners) the Belvedere, which is literally around the corner.

Staff was excellent- especially Keegan at the front desk, who went the extra mile to help.

He was by far the most enjoyable desk staff and was very friendly and engaging.

but all the staff members we interacted with were friendly, attentive, and polite.

Always there to help, with a smile and a great sense of humour too.

Staff were friendly and helpful, and the free WiFi was fast and reliable.

The lady at front desk politely greeted us again and told us she was actually about to text us, which was great news to hear.

Check in staff were kind and friendly and made us feel very welcome.

Housekeeping and front desk staff were great.

The staff were all very friendly and helpful.

Affordable, comfortable digs near the Theatre District

The boutique hotel is nestled on 48th Street and 8th Avenue, within the theatre district,  grocery shopping, the subway and numerous restaurants and retail shops.

Would recommend if you plsnd have you focused on the theater district.

however: great location in the theater district, reasonable price, helpful staff, good breakfast, clean & comfortable room w/good amenities.

It is perfectly located in the theater district making virtually everything an easy walk.

Centrally located on West 49th St right near Broadway smack in the middle of the theatre district, it provided easy access to all modes of transport and made it easy for first time visitors to navigate this colourful and diverse city.

The hotel is situated on 49th street with easy access to the theatre district, Times Square and the subway.

Good location in theatre district, loved having iced water avail in the lobby as we returned from a hot day.

We stated for 5 days at this wonderful boutique hotel conveniently situated in the Theater district.

Appreciative staff delivered bottle of Preseco for my birthday and location was perfect for us—heart of theatre district and steps from Broadway.

Very convenient location to Times Square, theater district, etc.

Great theater district location allows you to walk to all the broadway shows (there is one literally across the street and another next door), Time Square, Central Park, Rockefeller Plaza, and pick up busses to tour the city.

Just on 49th and 7th , by the theatre district, the pearl was ,quiet at night , cleaned ferociously daily and was everything we would have wished for ourselves.

Pros:

Reasonable prices
great location in the theater district
free continental type breakfast
free wine/cheese hour at 4 pm
Clean throughout
Free wifi
Workout room
Pleasant staff
Free in room safe
Free Keurig coffee in the room
Free bathrobes in rooms
Fast elevators
Free snacks/coffee throughout day
Free newspapers

Cons:
Bathrobes are too small.

This location is great as it's centrally located right in mid-town in the theatre district.

The location is FANTASTIC. In the middle of a somewhat quieter block of the theater district,

It was perfect and right in the heart of the theater district.

Ideally located in the theatre district, it is only minutes away from every Broadway show.

It's tucked in the middle of the West 49th  block, right in the heart of the theater district and a block from the subway.

Also great location right in the theatre district area.

The location is great because it is close to Times Square, Broadway, Rockefeller Center and so many restaurants.

Great location, close to Time Square, close to Subway stations, close to loads of restaurants.

It was close to Time Square and the Museum of modern Art which we visited during our trip.

The hotel is perfectly located near metro stations, a corner from Broadway St and 5-min from Times Square and at a walking distance from Central Park, grand central station, Rockefeller center, etc.

Great location, very close to Times Square

Close to Times Square, yet on a quiet street away from the madness!

One block from the 50th street Subway station, 3-5 blocks from most of the Broadway theaters and within easy walking distance of Times Square.

but very near to Times Square and easy walk to most sites.

Free WiFi, walking distance to Times Square and to Broadway theatres.

Good hotel close to time square and Central Park.

The location of the hotel is perfect, close to Times Square

The Pearl is a very nice hotel located within walking distance of Times Square, The Today Show, a number of broadway shows, & good restaurants.

Location is perfect - a few minutes from Times Square and really close to the C line subway to get around.

It's a perfect location, easy to walk to everything if you want to stay close to Times Square and the Theatre District.

My only complaint, and it's kind of a big one, they use plastic dishes and cutlery, and they don't recycle.

No cutlery or bottle opener in kitchenette.

Small veggie tray and cheese - the celery and carrots were old and I'm surprised they were put out.

One tiny little niggle, I was a little disappointed at, the fact that they use throw away plates, cutlery etc at breakfast!

but very limited and served with disposable plates.

The breakfast was a self service continental which included stale pastries and was eaten off grotty brown plastic plates with matching brown plastic cutlery,hence we only ate there once.

They do have Room Service through the adjoining restaurant, so should coordinate them running these two food services and use their dishes as well.

The breakfast was bit disappointing, being only continental and disposable plates and utensils.

Breakfast was a let down with disposable plates and utensils.

Our room was just right, and we chose valet parking, which was the best option.

Parking by valet was easy and reasonably priced.

Can not say enough good things about our stay from the moment we walked through the doors to getting our car from valet parking when we left.

The staff was welcoming and helpful and the parking valet made for a smooth entrance.

Just try to find another Times Square hotel with great location, plus free breakfast, free Wi-Fi, fitness center, concierge, door man, valet or self parking next door, free fruit/water in lobby 24/7, free wine hour every night, robes, name brand toiletries and the list goes on.

Valet parking made driving into the city easy.

Nice breakfast, a wine and cheese happy hour, a friendly and helpful staff, a large room for New York hotels, upscale furnishings and linens in the room, and valet parking all made for a great stay.

Valet parking was easy and there were lots of parking garages if you desire to park your own car.

For those driving into town, the hotel can valet park or you can self park at Central Parking just one block up on 50th.

Front desk staff is very helpful, and also those helping with luggage, valet parking and room cleaning.

We used the valet parking which was quick and easy.

The Pearl Hotel

plastic

utensil

phone

complimentary

valet parking

staff

room

location

time-square proximity

theater-district

snack

If there is any downside to the room design, it's that the bathroom doors have glass windows in them.

While the room had plenty of square footage, the configuration of the bathroom door, bedroom door and closet door was a bit awkward.

The rooms are very comfortable ~ the only two things I wasn’t crazy about was only one person can fit in the bathroom at a time unless one in the shower because of the door, the toilet paper was on the wall & hard to turn & reach so put the extra bear in a cubby.

If I have to find anything to complain about, and this is minor, the window in the bathroom door is a bit strange.

Also, there is a glass window on the bathroom door for some reason!

1) The bathroom doors feature frosted glass.

My only criticism is that the bathroom door does not provide the privacy I prefer since the glasses is see-thru,

Minor negatives: 1) window in the bathroom door: despite textured glass, you can definitely make out if someone is dressed or not.

Con - the only con was the bathroom door was a beveled glass.

The only "weakness" of the hotel is the bathroom door have a translucent window so there is a little lack of privacy.

The teen found the frosted glass window in the bathroom door a little disconcerting

As others have commented, the bathroom door had a frosted pane of glass and there was no extractor fan, which may bother some.

but definitely looked it, and the bathroom door was more or less see through.

Our only complaint is the glass window in the bathroom door and therefore, lack of towel hooks.

but I believe they would have brought you one),  The bathtub in our room was weirdly small - low to the ground for someone who may want to take a bath, and while I loved the bathroom door with the beveled glass, my daughter was a little freaked out that we could see her using the facilities (no one was watching).

The only things that could be improved are the bathroom doors, which don't close well, and the air vents in the bathrooms, which are a bit small for their purpose.

but the bathroom door opened and block the shower so that was awkward.

Decor was very generic, it  was impossible to shut bathroom door without walking sideways, outlets near bed for charging were not easily accessible, and there was no television in the bedroom of the suite.

Staff were very helpful particularly those serving breakfast, nothing was too much trouble

The nicest people from the doorman to the receptionists to the breakfast serves and housekeepers are always friendly and efficient.

The rooms were clean and well maintained, the staff were very friendly, helpful, and efficient and the continental breakfast was fresh and delicious.

Breakfast is a big plus, as well as fruit and snacks all day, and the staff were super lovely!

The free continental breakfast is varied and delicious.

Great room ( suite), larger than most,  and wonderful staff… nice rooftop lounge and continental breakfast with espresso, fruit & pastries - our new favorite hotel 
Great location , convenient to everything

Breakfast was scrumptious with snacks, water and coffee/tea available 24 hrs a huge bonus!

Love the snacks and coffee and breakfast  makes the day easier.

The room rate includes a more than adequate continental breakfast every day.

Continental breakfast offered in comfortable lobby with fruit, coffee and snacks available all day.

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