Fresh fruit, meat, cheeses, bagels, pastries, eggs.

The hotel has free wine and cheese in the lobby around 5ish every day

The hotel also has a daily Wine and Cheese hour from 5:00 p.m. to 6:00 p.m. with crackers, cheeses, and very good wine.

Sure, the breakfast is included and so is the wine and cheese and desserts - more on that below -

Big thanks to Gilbert who took care of us and we met Dee later for their wine and cheese which was nice touch to decompress after.

They also had a nice lounge area, with a happy hour Wine and Cheese tasting at 5PM.

Great hotel in a perfect location
Free wine and cheese in the afternoon
Friendly and helpfull staff
The included breakfast was ok.

Morning coffee and evening wine and cheese are a plus -

The hotel also offers a complimentary snack and wine hour every day, so you can sit back and relax with a glass of wine and some cheese, chips, fresh veggies and dipping sauces after a long day in the city.

And their special extras: Wine & Cheese at 5pm, L’Occitane toiletries, help-yourself snacks and hot drinks counters.

Do not miss wine  and cheese for free at 5p.m, very good quality wines.

however, a lounge just above reception with free coffee, water, cookies and fruit - and free wine and cheese between 5 and 6 every day.

The daily cheese and wine hour in the second floor lounge was an added bonus.

Complimentary cheese and wine hour from 5pm was very welcoming.

Daily snacks (chips, granola bars, apples) and afternoon wine & cheese were included.

Always very good service, amenities such as: L'occitane products in the bathroom, espresso coffee maker in the room, coffee, fruit and snacks always available, daily happy hour with wines and cheeses.

Nice touch with a free wine and cheese at 4pm.

Free continental breakfast every morning, wine & cheese from 4-5 daily, & even a bottle of wine delivered to our room because it was my birthday.

we always had enough to do us , in the breakfast room between        4 +6pm there was wine, cheese, fruit and nuts etc, nice to put your feet up after a lot of walking !!

Also there was complimentary wine daily (red or white) from 5pm to 6pm I believe.

There was also a social noir with complimentary wine from 5-6.

Complimentary breakfast included pastries, fruit, hard-boiled eggs, bagels, toast, English muffins, yogurt, coffee, and tea.

My husband and I also enjoyed the complimentary wine hour in the evening.

A complimentary breakfast and wine hour were such a nice treat.

Complimentary refreshment bar behind reception, where you can get free tea/coffee/water/cookies/crisps.

First time staying at this hotel; pleasantly surprised with the little extras such as complimentary continental breakfast.

Staff can't do enough to help, continental breakfast and complimentary happy hour are such a bonus, snacks on offer too, even late at night they leave out crisps and fruit to help yourself.

Complimentary wine in the evenings too whuch myself and my husband enjoyed.

We loved the hotel, it’s location, the people who worked there, the size of the room, individual AC controls, cleanliness, the wine and cheese hour in the evening, and complimentary snacks and fresh fruit in the lobby was also nice.

Complimentary bottle of wine for my friend’s birthday!

Everyone who works here has been kind and accommodating, the complimentary breakfast, coffee and snacks were fantastic to have.

Pretty happy for my short stay in this real beautiful pearl of big Apple, from the hotel design to accommodation just prefect, the cold water, snack & Apples in hotel lobby just heartwarming , from variety complimentary breakfast, to the microwave to coffee machine in room , truly hospitality, I misses the 4 pm free afternoon tea time in the second floor too, despite my room next to the elevator, I still could slept like a baby , truly appreciated!

And complimentary breakfast 😋 and they had almond milk!!! !

The L’Occitane bathroom products were lovely

The complimentary cheese and wine hour in the afternoon, and the crisps & snacks all freely available, were a really nice touch.

although a nice size for a NYC hotel, and very nicely appointed with L'Occitane products (rare again for most hotels in this category).

Also good sized with all the amenities you need, including an umbrella for rainy days and a large bathroom with L'Occitane products.

Dressing gowns, slippers, l'Occitane toiletries, tv in the bathroom.

but much better service, clean car and responsible driver); the room was very comfortable and nice with a surprisingly big bathroom with L'Occitane toiletries and a tv!

They use L'occitane bath products, and the room appointments were luxurious.

Great L'Occitane toiletries and super soft, thick, cushy towels.

but it was the last  day so I didn't bother calling the front desk.

After enjoyed my lunch at Verso went up to have a smoke and a coffee SOUKAINA helped me with her iPhone charger since mine wasn’t functioning she was super helpful such a good advisor with proactivity and professional engaging meanwhile my shisha yet to be served dint fell alone she could assist properly and serve me my phone after only 10 min of charging smartly made me enjoying the outdoor seating area that at that time was not busy we engage and I could enjoy shisha as well as the drink.

The deduction of a half star is because 3 days out of four we had to phone housekeeping as we didn’t have any shower towels, or only one, or the tea/coffee capsules hadn’t been replenished or the first morning the fridge wasn’t plugged in.

however offered an upgrade option for $40 extra; I had no choice since I had to settle in and get on a conference call ASAP.

Unfortunately we did not receive a call so it was lucky my daughter had set an alarm on her phone as a back up.

It would have cost a fortune to pay for those urgent calls if they had charged us for them.

I had forgotten my cell on the back seat and did not notice until the driver came back to give it to my as I was at the Air Canada desk checking in.

Turns out, we mistakenly left something in the room and I got a phone call from the hotel and they are Fed-exing it back.

If we needed anything in our room all we had to do was call anytime before 7.

They took my cell phone number so as to call me when our room would be available, and we left to have some lunch.

but had to call at 2AM to get couch made up.

but did not get the call we requested when the room was ready.

There was some minor noise from traffic - we used the supplied earplugs by the hotel and white noise on our phones and slept fine.

But Joseph was able to answer a lot of my questions about their hotel without sounding annoyed or rushing me off the phone.

Was not sure it would live up to the positive reviews on Tripadvisor based on my reservation experience (not very welcoming and rates quoted over the phone were higher than their online site and Expedia/TripAdvisor),

The phone reminder the day before check-in is a godsend.

Same if you want to keep your phone plugged in near the bed.

My girlfriend and I often found ourselves getting so frustrated with the speed that we'd turn off the wifi on our smart phones and just use cellular data (which was much faster).

The one improvement that could be made would be to have proper cutlery and crockery rather than plastic cutlery.

OK hotel, clean, don’t expect an American breakfast what you get is a continental with plastic cutlery, paper plates and cups.

This ain't no crappy plastic wrapped danish/instant coffee breakfast.

And I’ve no idea why it is served on plastic plates with plastic cutlery.

There are notes in the bathrooms about not washing towels unnecessarily yet they are sending so much plastic to landfill without a second thought.

I think it would be better if they didn't have breakfast rather than put all that plastic into the garbage every day.

Negatives would be flat pillows, plastic dishes / cups, repetitive breakfast and happy hour items, and the elevators.

The dark brown plastic plates and cutlery which one throws out after use were certainly not appealing.

Disposable (but high quality) plastic plates and cutlery,

happy hour, cubed cheddar and a white, carrots from bag, going white, celery with brown ends, 
everything plastic, room paper cups for coffee, all plastic in breakfast room and happy hour.

Wasn't a fan of the disposable plastic plates, bowls, cups and cutlery.

though were as follows:
- the breakfast, while adequate, was always crowded, tough to find a seat, and frankly everything being on disposable plastic plates was not up to standard.

This was all served on plastic plates - this did not bother us at all,

but the plastic plates & cutlery are the one negative.

The cheese and wine is over hyped,and could be improved by serving the wine in glasses instead of plastic ones for starters and how about some social interaction from members of staff .

but EVERYTHING served on cheap plastic disposable plates, with plastic cutlery and cups.

Generally busy and "self service" plastic plates, cutlery etc.

Breakfast is nice for some reason they do not give out proper cutlery and crockery and just have plastic which is a bit random.

however, it made a clicking or popping noise (it sounded like the plastic casing around the vent) in about one second increments every time it turned on.

They were probably upset about the hideous plastic bowls and cutlery whose overwhelming plastic smell made the fresh fruit inedible.

With WiFi, breakfast and snack bar included in the resort fee, this was great value for money.

They have an area on the second floor for free snacks, coffee and fruit.

The 24 hour cafe with coffee/tea and snacks was well used!

We especially loved their wine reception each day and the ability to GRAB SNACKS for 24 hours a day in a room we all have access too.

There’s even a snack room with 24 hour access to coffee, tea, cookies, and chips.

In addition, it has a 24/7 snack bar which was heaven sent upon our arrival at 1:30 in the morning; the bar has bananas, apples, cookies of all kinds, chips, coffee, variety of teas, and hot chocolate.

The 24-hour snacks were great too, and we helped ourselves to a hot chocolate or tea plus snacks after a long day of sightseeing.

Breakfast was included and the rate also included drinks and snacks that were available all the time in a room off of the lobby.

The service was terrific and the amenities provided for guests were above and beyond other hotels - happy hour every day, fresh fruit and snacks available all day for guests and the breakfast at Friedman’s was great.

And they always put out a carafe of hot apple cider or hot chocolate,

Snacks available during the day such as fruit, coffee and cookies.

Light continental breakfast and 24/7 snacks as well as 2nd floor gathering space was excellent fit for our blended family.

The breakfast and all day snacks in the lounge is a really nice touch.

Water, fruit, and snacks available in lobby for no charge.

Staff very friendly and our kids loved the snacks and fruit that were always available in reception along with the iced water.

Let's look at the Pros first: 
Great Location - close to Times Square, 1 minute from Subway stop, 
Great Staff - pleasant, helpful, always available, asked for more towels, asked for help with TV, offered upgrade as room became available  
Snacks in the lobby available on check in/check out - chips, fruit, lemon water
Wine Reception at 5 - didn't partake,

The daily free happy hour at the 2nd floor lobby with wine and snacks is also fun before starting your evening activities.

The hotel offers a wine/cheese hour and coffee and breakfast snacks in the morning.

My other complaint is the reliance on single use plastic - all the plates, cutlery, cups etc for breakfast were plastic and all went into bins and not sorted for recycling.

My only complaint, and it's kind of a big one, they use plastic dishes and cutlery, and they don't recycle.

No cutlery or bottle opener in kitchenette.

Small veggie tray and cheese - the celery and carrots were old and I'm surprised they were put out.

One tiny little niggle, I was a little disappointed at, the fact that they use throw away plates, cutlery etc at breakfast!

but very limited and served with disposable plates.

The breakfast was a self service continental which included stale pastries and was eaten off grotty brown plastic plates with matching brown plastic cutlery,hence we only ate there once.

Our room was just right, and we chose valet parking, which was the best option.

There is a valet parking at 55$/day for an oversized car (SUV and Caravan) so it is practical

Parking by valet was easy and reasonably priced.

We stayed at this hotel for its central location and also because of valet parking.

Can not say enough good things about our stay from the moment we walked through the doors to getting our car from valet parking when we left.

The staff was welcoming and helpful and the parking valet made for a smooth entrance.

Just try to find another Times Square hotel with great location, plus free breakfast, free Wi-Fi, fitness center, concierge, door man, valet or self parking next door, free fruit/water in lobby 24/7, free wine hour every night, robes, name brand toiletries and the list goes on.

Valet parking made driving into the city easy.

Nice breakfast, a wine and cheese happy hour, a friendly and helpful staff, a large room for New York hotels, upscale furnishings and linens in the room, and valet parking all made for a great stay.

Valet parking was easy and there were lots of parking garages if you desire to park your own car.

For those driving into town, the hotel can valet park or you can self park at Central Parking just one block up on 50th.

Front desk staff is very helpful, and also those helping with luggage, valet parking and room cleaning.

We used the valet parking which was quick and easy.

The Pearl Hotel

plastic

utensil

phone

snack

cheese

l'occitane

If there is any downside to the room design, it's that the bathroom doors have glass windows in them.

While the room had plenty of square footage, the configuration of the bathroom door, bedroom door and closet door was a bit awkward.

The rooms are very comfortable ~ the only two things I wasn’t crazy about was only one person can fit in the bathroom at a time unless one in the shower because of the door, the toilet paper was on the wall & hard to turn & reach so put the extra bear in a cubby.

If I have to find anything to complain about, and this is minor, the window in the bathroom door is a bit strange.

Also, there is a glass window on the bathroom door for some reason!

1) The bathroom doors feature frosted glass.

My only criticism is that the bathroom door does not provide the privacy I prefer since the glasses is see-thru,

Minor negatives: 1) window in the bathroom door: despite textured glass, you can definitely make out if someone is dressed or not.

Con - the only con was the bathroom door was a beveled glass.

The only "weakness" of the hotel is the bathroom door have a translucent window so there is a little lack of privacy.

The teen found the frosted glass window in the bathroom door a little disconcerting

As others have commented, the bathroom door had a frosted pane of glass and there was no extractor fan, which may bother some.

but definitely looked it, and the bathroom door was more or less see through.

Our only complaint is the glass window in the bathroom door and therefore, lack of towel hooks.

but I believe they would have brought you one),  The bathtub in our room was weirdly small - low to the ground for someone who may want to take a bath, and while I loved the bathroom door with the beveled glass, my daughter was a little freaked out that we could see her using the facilities (no one was watching).

The only things that could be improved are the bathroom doors, which don't close well, and the air vents in the bathrooms, which are a bit small for their purpose.

but the bathroom door opened and block the shower so that was awkward.

Decor was very generic, it  was impossible to shut bathroom door without walking sideways, outlets near bed for charging were not easily accessible, and there was no television in the bedroom of the suite.

I plan events myself and always negotiate a good price for buying wine and cheese in bulk.

We missed the evening wine and cheeses offering - it was such a nice treat following a day touring and walking around the city.

Yes, as we were informed during boking,  they stopped the afternoon wine & cheese, and the variety in the morning was slightly reduced.

I am hopeful that the Happy Hour wine and cheese is brought back soon, understandable given Covid.

The accommodating  and responsive staff, including Gabriela, Gaby and the others made up for the elimination of the happy hour wine and cheese and the continental breakfast.

Your lady who serves wine and cheese during happy hour is outstanding.

The breakfast is fantastic and the evening wine and cheese always a nice perk.

The cheeses were high quality, served with crackers and fruit.

Great lower Park Avenue location, nice size quiet room with yummy soft sheets, wonderful lobby serving wine and cheese in the early evening, a delicious breakfast in the morning, and Expresso all day!

Excellent service, excellent room, lots of extras provided like free tea, coffee, wine, cheese, biscuits, breakfast, all in an excellent location on Park Avenue South.

Wine and cheese in the late afternoon and a good continental breakfast in the morning are just two of the little touches that make staying here a very pleasurable experience.

We enjoyed the wine and cheese in the evening and the breakfast in the mornings.

There's a simple breakfast in the morning, wine and cheese in the evening, and cookies and coffee the rest of the time with a very nice lobby to enjoy it all.

The cheese and wine from 5-8 was a delight, slumping in to the comfy chairs in the lobby after a long day exploring.

Cheeses and crackers, with olives and nuts were the perfect nibbles.

That includes service, cleanliness, location, complimentary breakfast and afternoon wine/ cheese and more.

The lovely Gabriella is there daily serving wine, cheese and biscuits from 5-8, You only have to sit down and a drink is there - Gabriella remembers everyone’s drink, which is a nice touch.

but plenty in the area AND Giraffe has wine and cheese from 5 - 7 p.m.

Great service, beautifully decorated, comfortable rooms, lovely lobby for breakfast, lounging, early evening wine and cheese, location.

I appreciated the complimentary snacks and beverages in the lobby.

I didn't eat the complimentary breakfast,

but there's a nice complimentary breakfast and a connected restaurant (which I didn't visit).

It's difficult to find spacious and elegant and clean in NYC, as well as complimentary beverages & snacks,

GREAT location, continental breakfast and complimentary fruit & Cliff Bars all day long, great pillows, and HUGE room (we stayed in the corner King Suite with Juliette Balcony).

We enjoyed the complimentary snacks downstairs.

The complimentary soft drinks and snacks available 24/7 from the lobby were a nice touch.

A light snacks bar with complimentary snacks is a good touch.

I loved the little touches like complimentary umbrellas in the lobby when it was raining outside.

The complimentary breakfast is a big bonus and the Bread and Tulip restaurant serves a great menu.

The lobby lounge area had plenty of comfy seating group areas and we especially enjoyed and indulged the complimentary snacks of fresh fruit, chips and Cliff bars.

Also the complimentary waters and the cappuccino maker in the lobby were very nice, along with the Cliff bars.

There is a very nice complimentary coffee area with fruit, snacks, water, and a great espresso/cappuccino machine.

We looked forward to the complimentary Happy Hour and breakfast in the luxurious dining lounge.

The rooms are spacious, the complimentary breakfast tasty, and the staff incredibly friendly and helpful.

The complimentary breakfast and wine & cheese hours were an added benefit to staying at this very nice little hotel.

The complimentary breakfast and happy hour are a nice touch.

The welcoming and always smiling staff, the charming and attentive hospitality, complimentary breakfast, wine and cheese reception, and all day refreshments all add up to one of the finest luxury hotel experiences anywhere.

At night the rooms were very dark (dark blinds) and the noise was not excessive.

The living room looked out into a dark ventilation shaft and as a result was very dull and depressing in the day time (see photo).

There was a motorized screen that blocked the entire balcony window area so that the room was dark for sleeping.

Hard to get dressed for  a big night in the dark.

This was a small dingy hotel with maybe 8 rooms per floor, a small dark central corridor, terribly lighting.

The attached living room was slightly dark and void of natural light

Empire state Bldg at dark, then finished off at the Library Hotel, another sister hotel for their social hour.

though a bit dark, dark painted  walls,inner facing windows in the suite section.

but there  are:   (1) It is quite  "tired"  and in need of  renovating as rooms  are dark, furnishing  a bit old and the corridors  decidedly  gloomy.

For starters, I prefer a room to be three things - cold, dark and quiet.

The lighting in the room was a bit dark especially if you wanted to read.

We initially got a very dark and sad suite (which we actually had booked),

The only complaint we have is that the room was so dark and the light insufficient.

If i had to think of a con it would be the dark hallways on the guest floors.

but she had short dark hair and I'd guess is originally from Eastern Europe) was so attentive and kept us topped up!!

The only comment I’d make is that the room was dark even with the lights on and we couldn’t raise the window shade in the sitting room as we looked directly into an office window.

Overall this was a good  base for exploring Manhattan.

The hotel is perfectly located for about anything you might want to do or see in Manhattan.

A relatively undiscovered gem in a lovely area of Manhattan.

Overall this was one of our very best Manhattan hotel stays over the years, and we would definitely stay here again.

The staff were very attentive, helping with extra blankets in January, arranging a can and the hotel is very quiet for a Manhattan hotel.

We walked to the bottom of Manhattan and to the top of the park - long

The rooms are very nice, and having doors that open to a small balcony is a rare find in Manhattan.

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