Search Result for “Buildings and grounds“ in New York

12/06/2019

- Housekeeping: No one comes until you call yourself; we threw out the trash on our own.

12/16/2018

N/A

07/08/2018

As I didn't request a refresh each day, I took my kitchen trash out daily and it would have been helpful if the hotel provided extra trash liners for the kitchen bin.

04/22/2018

OUR ROOM was noisy well after midnight and from 4-5 am due to the trash being moved on the adjacent street.

02/27/2020

To start, it's extremely hard to find out how to get into the building, especially lugging a 50 lb suitcase, carry-on, and purse after flying cross country all night.

11/17/2019

I left my bag in my room and Kati personally returned it to me.

10/14/2019

It was so loud that on two nights it woke us up and we were not able to get to sleep again as the trucks cleared the almost 15 waste bins and piles of waste bags.

01/08/2019

I have no qualms staying again at Q&A in case I go back to Manhattan.

04/26/2018

but thought it was ridiculous that a 70 year old woman was told to haul her own suitcases to Water st to hail a cab.

09/01/2021

The building is Art Deco style and very well preserved.

06/19/2021

There is a super market in the building which was very convenient and the gym was a great amenity as well.

05/10/2021

Good location near Wall St., full kitchen, nice size apartment and closet, and good bar and multiple food choices in building or very close by.

04/25/2021

The service is great and the building is luxurious , it feels like employees are a small family.

03/21/2021

Bed was super comfy and the building felt super safe.

09/01/2021

The “studio” was very large with a full kitchen.

05/10/2021

Good location near Wall St., full kitchen, nice size apartment and closet, and good bar and multiple food choices in building or very close by.

04/11/2021

The ceilings are high, there is a full kitchen and we were able to make Mac and cheese for the kids!

01/06/2021

My airbnb was cancelled so finding a modern hotel with a full kitchen last minute was a godsend.

12/18/2020

Full kitchen with dishwasher, dining table, nice television and a cool modern record player.

01/27/2020

The Lyric apartment is immaculately clean, spacious, well stocked with extra towels, robes and chocolate, plus freshly ground coffee and traditional as well as more exotic tea.

10/05/2019

Brilliant grocery store on ground floor of building which includes great pizza outlet.

09/09/2019

great grocery store in the ground floor, gym in the basement, business center on the 3rd floor and restaurant in the building - everything you need.

10/23/2018

There was also a market and coffee shop on the ground floor which were great for those little extras you invariably need..

07/08/2018

Reception is easy to find, sign posted and located in an office area in a corner of the ground floor.

07/20/2021

This is an absolutely fantastic hotel that is located near the financial district.

07/06/2021

We were visiting our son and daughter-in-law who live in the financial district so the location was fantastic for us.

05/21/2021

The location within the financial district also meant it was relatively quiet at night and over the weekend, which was great.

01/04/2021

If you are ok being in the financial district/south Manhattan (much quieter than mid-town), this is a wonderful property and a good value for the money in NYC.

10/20/2020

The Financial District is quiet,

10/18/2020

The building has a restaurant, coffee shop and a convenience store.

03/07/2020

Super nice Gym below (NYSC Elite, which was new to me), great coffee shop (Black Fox), super swank restaurant (Crown Shy), and maybe the biggest grocery store I've seen in Manhattan on the corner.

12/18/2019

Several good take out or eat in options within minutes, one even in building itself as is a good coffee shop.

12/07/2019

Having the full Kitchen available to cook a few family traditions along with the city market grocery, Crown Shy restaurant and Black Fox Coffee shop was the cherry on top!

12/05/2019

A really well stocked supermarket is downstairs open until midnight, coffee shop, restaurants, pharmacy and liquor store are also close by.

02/27/2020

but natural light is important to me for stays of this length) And be warned - street noise is LOUD!

12/06/2019

Now, on the third floor, the lighting was very lacking.

10/27/2019

Because of the careful thought that went into the design and layout of the room, the lighting, the linens, the Kanto sound system (!

05/17/2019

I wish the lighting was more bright

01/06/2019

There is no 'built in'/fixed lighting in the ceilings and you only have bedside lights.

03/09/2020

First impressions take your breath away when you walk through the door as this is such a stunning building, the rooms are very comfortable with the most comfortable beds ever

02/24/2020

Historic building, great location, high quality rooms, incredible views.

01/31/2020

A fabulous building, great location, pleasant staff and definitely worth a visit even if you don’t stay there is is open to the public to take a look inside and perhaps go to one of the many bars.

01/18/2020

The fantastic location, beautiful building, extra comfortable room, with fantastic views of Manhatton make this hotel special, and then the Christmas trees and decorations added to the wonderful experience.

01/12/2020

The building is beautiful and the room was very well appointed.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

03/17/2020

I would like to complement the hotel on having well placed hand sanitation around the ground floor area which was reassuring at this difficult time.

11/07/2019

You can easily get a quick breakfast at a coffee shop on the ground floor.

09/28/2019

but much cheaper and has a nice restaurant and bar on the ground floor.

09/06/2019

Must mention the coffee shop on the ground floor which served great coffee and pastries which was a great start to the day.

08/30/2019

It's clean rooms and beautiful grounds are just awesome.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

08/05/2021

The hotel lobby and surrounding ground floor areas were adequate,

01/30/2020

The cafe on the ground floor is ideal for a quick breakfast take-away, I didn't eat in the restaurant

12/29/2019

N/A

11/07/2019

Walking distance to everything you want (for business or for fun) with a great lobby cafe on the ground level for morning coffee before meetings.

07/17/2019

Rooms were clean, spacious, and quiet (you couldn’t hear much of the city noise at night) There is a coffee shop on the ground floor of the hotel which was great for when you were on the go.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

07/06/2021

The Knickerbocker Hotel was smaller in size (compared to the surrounding buildings)

05/18/2021

We upgraded to a larger room with premium city view which really was not much of a view aside from the building next door.

05/10/2021

but modern relative to the building’s exterior.

11/10/2020

City view was the side of a building.

03/28/2020

N/A

09/20/2020

Great location walkable to many iconic sights that Manhattan has to offer.

02/23/2020

Would definitely recommend this hotel as in Manhattan area and close by for all major area, 5th Avenue, Central Park, Rockefeller centre, 20 mins walk to time square

02/04/2020

I always stay at this hotel when I am in Manhattan.

01/17/2020

We will book again for later this year and will not contemplate staying in any other Manhattan hotel.

01/03/2020

Great location for mid town Manhattan, easy walk to 5th Ave, Grand Central Station, Chrysler Building, Empire State etc etc.

08/09/2021

My only thing was that I as I was checking out I found out I could have use the mini bar with the credit I had from the amenity fee.

07/22/2021

minibar credit) - if they're not being offered at the time, the fee shouldn't exist right now Like I said, would definitely return

07/14/2021

…if you purchase from the high priced, (as expected) mini bar, the QR code on the fridge door will provide you with an bit outdated price list, it also does not mention, each item you pick up, even if you put it back, you will be charged for automatically.

07/08/2021

The only option in the morning was a pricey coffee shop from Denmark next door.

07/07/2021

The strangest thing is that it charges an extra $22 (soon to be $40) amenity fee with no amenities!!.

02/15/2020

The building is beautiful, the atmosphere in the lobby is quite lovely and the rooms are cozy.

10/09/2019

The hotel has a central location in Midtown close to Grand Central Station, the Empire State Building, and the UN Building.

09/09/2019

Just off of 48th and Lexington, the Barclay has renovated an older building and turned it into a beautiful hotel.

08/28/2019

Ideally situated and a magnificent building.

08/26/2019

I was in the process of asking if someone else could help me when I got a text from the concierge in my building informing me that a FedEx had just arrived for me.

02/25/2020

The club lounge was my favourite lounge of all Intercontinental hotels I have stayed in.

02/19/2020

We spent 5 nights in a club room which we had access to the club lounge for the duration.

02/08/2020

One of the highlights for us was the club lounge where we enjoyed a delicious breakfast every morning and tasty snacks and coffees at various times throughout the day.

01/29/2020

I can't fault the three ladies who work the club lounge, each were friendly and always had time for a chat with us.

12/30/2019

The wifi is good and free, nice Club Lounge, with very good food and drinks.

03/08/2020

It's located close to Grand Central Terminal and the major sights in Midtown.

02/17/2020

We love the location, close to Grand Central (we typically take the train into the city)

01/24/2020

Friends staying at another five star hotel close to Grand Central in contrast was able to check in when then arrived at 12 p.m on the same day.

01/15/2020

N/A

10/09/2019

The hotel has a central location in Midtown close to Grand Central Station, the Empire State Building, and the UN Building.

08/09/2021

My only thing was that I as I was checking out I found out I could have use the mini bar with the credit I had from the amenity fee.

07/25/2021

No issues with billing.

07/22/2021

minibar credit) - if they're not being offered at the time, the fee shouldn't exist right now Like I said, would definitely return

07/14/2021

A postcard was slid under our door within minutes of me jokingly saying…not even a card? lol.

07/07/2021

The strangest thing is that it charges an extra $22 (soon to be $40) amenity fee with no amenities!!.

09/02/2019

We also booked at a rate that gave us access to the Club InterContinental Lounge, which is on the ground floor at this property.

08/11/2019

The club room is actually just a standard room with access to the club lounge on the ground floor.

06/29/2019

Unlike most hotel where the club lounge is located at the top floor, Club Intercontinental is at the ground floor, hidden just behind the bar.

02/10/2019

She made an effort to have my room ready by 12:00. allowed me to use the ground level restrooms if needed and overall was very professional.

01/06/2019

on the ground floor would be appreciated),

03/18/2020

As the bar was closed, the member of staff instead poured me a glass of champagne.

03/02/2020

From desk clerks greeting me as I came and went, to the Peloton bikes, to the lovely glass of champagne I received upon arrival, and the wonderfully quiet zone of floor 15, it was wonderful!

02/03/2020

These included complimentary water, complimentary champagne on arrival, one day use of City Bike, access to high speed internet--all things I did not want or need.

01/24/2020

Provided complimentary champagne and on to our room in less than 7 minutes.

01/14/2020

Welcome champagne, water and pretzel cookies provided upon check in.

08/27/2021

Trendy ground floor restaurant is fun.

12/20/2020

There was a good bar on the ground floor too.

03/18/2020

but there was still a comfortable lounge area open on the ground floor with plenty of space to relax.

01/25/2019

The hotel itself is really well designed, modern and attractive with a simple reception and a nice bar area to the ground floor.

09/27/2018

The ground floor restaurant has one side that opens up onto 36th street if you want to watch the street activity while you eat,

08/16/2021

An easy walk to Penn Station and Subway stops.

07/30/2021

We took the subway to the 9/11 Memorial

07/11/2021

Location of the hotel very convenient to Penn Station, MSG, and A train subway.

05/25/2021

Subway and bus stations close by.

04/23/2021

Walking distance to the High Line, Hudson Yard, Penn Station,Subway access and incredible restaurants; do yourself a favor and make this your GO TO HOTEL on your next visit.

06/23/2021

It's a newer hotel with cozy rooms with comfortable beds, nice views from high floor rooms, great AC, big bathroom with excellent shower, fast elevators, good midtown location near Penn Station, and friendly service.

05/05/2021

This is a very High recommend especially to other IHG Members and everyone else for this Jewel located near Penn Station We made our first trip to New York post pandemic to celebrate our son’s Birthday with other relatives in the city.

12/20/2020

All in all - a very good hotel in a great location near Penn Station, MSG and the Empire State Building.

03/03/2020

Close to Penn Station, Madison Square Garden, B&H Audio and a lot of coffee shops and restaurants.

03/02/2020

I wanted to be near Penn Station

08/15/2021

We were able to check-in early (albeit sacrificed to get a lower 9th floor room— view was another building), hold our luggage (carry-on + backpack) on our check-out day, room service Burgerology (with wine!)….

06/30/2021

The building seems to be newly renovated, and is quite nice looking and well finished.

05/11/2021

We were greeted every time we arrived or left the building with a genuine "How was . .?"

10/15/2019

Anyone can have a nice building and clean rooms,

09/28/2019

We had floor to ceiling windows on the exterior wall with decent views (we were on the 24th floor) and could see the ball drop building from our window.

09/15/2021

The room was small

08/17/2021

Room was small

07/27/2021

The room itself is a bit small,

07/20/2021

Room was a bit tiny

02/21/2020

Many mention that the rooms are small, they are perfect size for just resting your head after a long day sightseeing!

09/09/2018

N/A

04/05/2018

Also very close to Ground Zero which is a must see!

04/01/2018

You can walk across the street into the Brookfield shopping centre and then go under ground all the way to the Oculus at the World Trade Centre which is an awesome piece of architecture and full of nice shops.

01/28/2018

We had two beds which were lower to the ground than standard hotels

01/06/2018

Excellent location, across the road from One World and 9/11 Grounds.

09/05/2021

The location was just what we were looking for- walking distance to Battery park, Brooklyn Bridge, and just down the street from the World Trade Center.

01/25/2020

Its located near the World Trade Center and is convenient to most things in the Chelsea area.

01/16/2020

We stopped into the Conrad which is right across from the new World Trade Center/Liberty Plaza for a rest after touring the Battery in NYC.

01/03/2020

The location is wonderful with Brookfield Place mall right across the street which connects to the Occulus, Path station, Subway station, World Trade Center buildings.

12/30/2019

Very easy to get around from here, and close to the World Trade Center.

07/17/2021

This hotel is beautiful, updated, plush, high end, and convenient to many great places to eat, subway, and attractions.

07/12/2021

Subway is only a few blocks away, Wall Street is walking distance.

07/08/2021

Easy access to the subway.

07/06/2021

Now it has a beautiful tree lined waterfront with many enticing open cafe style restaurants, Eataly, Le District, great shopping if that's your thing, VIEWS and great subway and water taxi access.

06/26/2021

The hotel is near the 9/11 memorial and the train station there services all of the subway lines.

09/24/2021

The location is right and the foot of the new WTC building.

06/27/2021

The building itself is a contemporary atrium structure with stunning architecture and beautiful nighttime lighting.

04/01/2021

The playground in front of the building is awesome!

11/12/2020

Unless Goldman -Sachs (which is on the back side of this building) has bought out most of the hotel, this is my first choice if I don't have to be in Midtown.

08/16/2020

As continental breakfast was about $29 each, we went downstairs to the Bagel shop which was attached to the same building, and had full breakfast bagel and a drink for much less than half the hotel prices.

06/18/2021

Awful Awful experience, the operators take ages to pick up the phone , as a Diamond member we never got a long term rate!

05/29/2021

..5 calls and 30 mins later it’s brought up.

04/27/2021

If they couldn’t reach me in room, they’d call my cellphone or text which became a bit much sometimes.

03/01/2021

In-Room Dining was even able to be ordered via the Mobile App.

02/18/2020

Each day we would come back to impeccably cleaned room, even using little ties to wrap our phone cords.

09/24/2021

We were able to take a few tours (Statue of Liberty and WTC Memorial) and we could walk to both places.

06/26/2021

You can also walk to the ferry for the Statue of Liberty and that was 25 minutes away, walking time.

06/16/2021

The Hudson River Suites provide tremendous views of the River and the Statue of Liberty.

04/29/2021

Views of Statue of Liberty and Hudson River from your rooms .

03/02/2020

You are walking distance to all 911 Memorials, churches and statue of Liberty.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

05/31/2021

We saw a movie in their cinema, which we loved!

12/21/2020

You might see some big film and music people staying here.

08/20/2020

I am counting the days until the Roxy re-opens the lobby bar/restaurant, the theater, and the jazz club.

03/06/2020

When we arrived we felt like we were walking through a classic theatre or jazz bar, very old New York and a great first impression!

08/02/2019

The entire hotel experience was so amazing that we ended up completely changing our plans in order to spend more time in the room and around the grounds.

07/25/2019

There is an Oyster Lounge and coffee bar and a Jazz bar on the ground floor.

07/11/2019

but it's the whole package - Jazz Club & Cinema on the lower floor; restaurant/lounge, oyster bar, coffee bar & table games area on the ground floor which blew us away.

06/11/2019

We had a great weekend at the Roxy- from the complimentary rose at check-in to playing pool with my mom and daughter in the cafe area, to our mini bar crawl late that night within the hotel at the great jazz club and ground floor bar.

05/23/2019

There’s a Jazz bar, Oyster Lounge and coffee bar on the ground floor.

09/04/2021

We ended our stay with a well-priced car ride to the airport ordered by the hotel (cabs in the area are a bit sparse)—bring cash for this as there is a surcharge to use your credit card.

06/27/2021

At check out we were charged a $35 per night “amenity fee.” This may have been in the reservation terms

01/15/2020

but they refused to reverse the charge.

11/06/2019

Whoever is in charge - look at your dwindling crowds - how many people are in the movie theater ?

09/18/2019

All these are available for hotel guests to use without charge.

09/24/2021

The music is terrific and the food is great as well.

08/31/2021

The jazz band plays in the lobby until 10:30pm, and it feels like they are playing right outside your room (it’s an atrium hotel).

08/16/2021

Everyone is so friendly the bar is delightful, music is lively!

08/05/2021

The music and the musicians are exceptional.

07/27/2021

Music, movies and magnificent munchies to name a few reasons to stay here.

02/25/2019

Thank you to Leonardo for your excellent service at our table, to Patrick for his warm smile and helpfulness in hailing me a cab, and to numerous others whose name I didn't catch,

02/04/2019

A particular shoutout to Leonardo and Ali who always go the extra mile to make sure we have everything we could possibly need.

02/04/2019

Leonardo H is the best server in this joint.

02/04/2019

Everything was perfect - I will definitely be back, especially when I know Leonardo is on shift!

02/01/2019

Leonardo my waiter was very friendly guy the I like the food I eat the person that made it know what he was doing but Leonardo was a very good person I definably come back and recommend people to come over and see Leonardo

01/03/2021

N/A

03/05/2020

Most excellent location has a number of restaurants in short walking distance - the indy coffee shop in the building was a nice touch.

09/22/2019

We liked the building a mixture of Art Deco and post modern style with the beautiful lounge bar..very New york . .

09/18/2019

Some rooms have views of the One World Trade centre building and even a glimpse of the Hudson if you're high enough.

09/08/2019

First stayed at The Roxy in 2018 due to reading about the live jazz and Art Deco style building.

08/31/2021

After that, the music quiets down

06/27/2021

Loud (although decent) live jazz until after 10pm each night on weekends (Atrium-style hotel, like an Embassy Suites) so the music comes up and into all the rooms.

05/31/2021

It was loud in our room from the band - we were on the 4th floor -

05/20/2021

The rooms should come with earplugs and they need to soundproof that lobby somehow.

03/13/2020

We didn’t hear sirens and horns honking at night like in midtown.

08/26/2021

We booked the Three’s Company room for my husband, teen daughter, and me, and we were thrilled with the offbeat and unique design of the bunk over the queen bed.

03/30/2021

Bunk beds were a great hit! .

02/19/2020

I´ve shared a big bunk bed with other people in my family and I would stay again.

02/17/2020

The room we stayed in had 4 bunk beds.

01/03/2020

Stayed in a "threes company" room with our little boy who loved the cool bunk bed and we found the room very generous in size by New York standards.

09/30/2021

A couple of minor inconveniences such as water pressure in the shower, not having an outlet near the bed, and housekeeping ignoring the “come back later” sign on my door.

09/14/2021

Broken a/c, moldy shower curtain, and non-working appliances.

09/08/2021

Not only is the look not for everyone (the toilets have a more commercial feel),

08/29/2021

In truth the rooms and bathrooms are small.

08/25/2021

There were no glasses to have a drink of water, no little bathroom niceties, like little soaps & lotions except for liquid hand soap

08/11/2021

The rooms were tiny and claustrophic with horrible lighting, the walls were paper thin, the mattresses were uncomfortable and the sheets were like sandpaper, and there were no curtains on the window.

08/05/2021

The room was TINY even by NYC standards.

07/08/2021

We had expected a very very small room

06/27/2021

Rooms are very small and the staff is not the friendliest

06/01/2021

No housekeeping during covid, no water or cups in the room, no robes, tiny towels..all of that in a dark, tiny room with a low ceiling and courtyard views.

08/31/2021

We did not need to evacuate the building, thank gosh.

08/06/2021

I knew this property when it was an apartment building and was pleasantly surprised of the renovation.

07/13/2021

The building resembles according to its location

07/08/2021

The building's history is worked into the renovations.

10/14/2020

I recently had a fire in my apartment building and I had nowhere else to stay so I came down the street to the FHNY and they took excellent care of me.

09/25/2021

Needed earplugs to be able to sleep at all

09/04/2021

N/A

08/26/2021

but not very much elbow room) and nighttime city noise (it’s NYC!).

08/05/2021

My first impression, walking in, was that it was noisy and stressful.

05/08/2021

We had room 1525 on Lex, and it was traffic noise as if the window was open when it really wasn’t.

08/25/2021

They have a cute cafe on the ground floor and a rooftop bar.

01/03/2020

It's a lively hotel with a rooftop bar (which we didnt get to) and a good restaurant and cafe on the ground floor.

05/07/2019

Nice restaurant on the lower ground and a High Quality Cafè perfect for a eat in or grab and go breakfast.

05/04/2019

Nice takeaway cafe on the ground floor

04/03/2019

Simon and the Whale on the ground floor is a bar / restaurant - we had a couple of drinks and snacks in there and they were great.

08/25/2021

The location is great-near Madison Square Park, Gramercy area, Flatiron district, Union Square market, etc.

09/04/2020

The location is awesome, we love the Flatiron District.

12/16/2019

but is just a stone's throw from the Flatiron district, Union Square and the East Village, with lots of public transport close by.

09/04/2019

The Freehand Hotel offers a nice room at a reasonable price ($199 plus tax) in the Flatiron District.

06/04/2019

The Flatiron district is close to everything!

09/01/2021

All the public spaces are hip and funky.

08/10/2021

It was a perfect vibe for our family vacation with adult children including one NYC hipster son.

02/01/2021

The location and staff at this hip and cool inviting hotel is just incredible!

01/16/2021

Great location beautiful and hip hotel.

03/17/2020

5 Stars for unique hipster Decor and Vibe the detail is exquisite and extraordinary. .

09/14/2021

The history and architecture of the building is magnificant and breathtaking.

06/21/2021

The historic building is beautiful and the staff, including Samir, Olga and George (who told me he has been with the NY Palace for 34 years) made every effort to make our weekend memorable.

06/11/2019

but the other side has a great view the East River, Crysler Building and Empire State Building.

05/13/2019

Now, the Palace Hotel, which comprises everything beneath the 41st floor, is probably best known for the magnificent building and central courtyard which faces Madison Avenue and the back of St. Patrick’s Cathedral.

03/26/2019

We stayed in 4909, a massive suite with unbelievable views of the cathedral, Radio City, the Burberry building, and so much more!

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

06/29/2021

truly a spacious and elegant retreat from the city, sitting 47 stories above the ground.

01/12/2020

There is also a breakfast area, if you don’t want to eat in your room, and a bakery located on the ground floor if you need to grab a drink and pasty on the go.

01/12/2020

There is also a breakfast area, if you don’t want to eat in your room, and a bakery located on the ground floor if you need to grab a drink and pasty on the go.

10/30/2019

The hotel grounds are stunning and the courtyard provides the perfect location for your morning coffee.

06/09/2019

From ground staff to top management there is a joy to assist customers!

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

03/14/2020

The ground floor level bar/restaurant was very nice as well.

02/03/2020

Picked up a couple of cans of Diet Pepsi from the restaurant on the ground floor $7 per can?

12/17/2019

Rooftop bar was great and main ground floor restaurant was very nice.

11/13/2019

Great roof top bar and restaurant/bar on ground level.

10/24/2019

There is also a restaurant on the ground floor (45T).

09/08/2021

The roof top bar has great views

09/03/2021

I can't say the same for my experience at BAR54 (the rooftop bar).

08/31/2021

I would recommend this hotel and of course there is a great rooftop bar.

08/18/2021

My favorite part of this hotel is the rooftop bar.

07/29/2021

Beautiful rooftop Bar area ( Bar 54 ).

08/31/2021

Beware of being charged for watching any movies without being asked if charge is accepted.

08/07/2021

They over charge and add on random high fees even after you’ve paid the full balance for the room!

06/23/2021

No explanation, no inconvenience credit or nothing!

03/16/2020

but our room was upgraded at no extra charge.

03/08/2020

It must be on a hold on a card or if you want to leave a cash deposit its $350.00.

08/04/2021

This hotel is a few blocks from times square, Radio City Music Hall, Rockefeller Center, the Magnolia Bakery, Di Napoli restaurant, McDonalds & the subway red line.

07/31/2021

This Hyatt was conveniently located and walking distance to practically every site we wanted to visit which included the obvious Times Square, 20 minutes to Central Park, 15 minutes to Rockefeller Center.

12/31/2019

This property has a perfect location for Times Square, Rockefeller Center and St. Patrick's Cathedral.

12/06/2019

however, I surrendered this once so that we could be close to the parade route on Thanksgiving, as well as Rockefeller Center.

12/03/2019

Very happy to find out the hotel was so close to Time Square, Broadway Shows, Rockefeller Center and Radio City Music Hall.

09/23/2021

Close to Times Square.

09/19/2021

The location is great, especially if you want to spend time near Times Square and want to see a Broadway show.

09/05/2021

Close to Times Square and Broadway.

07/29/2021

Good location near Times Square and everything.

07/13/2021

Great Location near Time Square.

08/24/2021

Staff were courteous, the building is new and clean.

08/03/2021

They greeted me every time I entered and exited the building.

03/02/2020

Could see the Paramount building perfectly and Freedom Tower (from a distance).

01/27/2020

Also, check out Bar54 at the very top of the building.

12/11/2019

The other hotels and even office buildings had amazing decorations.

08/07/2021

They over charge and add on random high fees even after you’ve paid the full balance for the room!

06/23/2021

I was FORCED to find another hotel that was twice more expensive all because of the close check-in date!

06/10/2021

I had to pay $75 for the gym down the street. 4).

03/16/2020

but rather expensive.

03/15/2020

We opted for this as it was only $5 more than the total price of a set fee yellow cab.