Search Result for “Arrival we were greeted“ in New York

02/05/2020

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

Super close to Penn Station, Madison Square Garden.

01/19/2020

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

09/06/2021

AC was broken.

09/03/2021

The AC did not work.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

BUT the most important problem I had was the AC.

08/20/2021

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

09/29/2021

When checking in the lovely Danielle at reception went and asked the manager Andrew if it was okay to give me a room with a kitchen so I can cook my own food and he approved the upgrade for free which I was very grateful.

09/13/2021

We immediately checked out once we saw the room.

08/20/2021

Once we arrived it looked nice at first

08/11/2021

I had an amazing stay, at check in I was kindly welcomed by Andrew who made the process super smooth.

08/06/2021

We had a few hiccups upon check in,

09/24/2021

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

The location of the hotel is in a busy part of Manhattan.

04/24/2021

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

03/29/2020

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

Very close to Times Square, the Madison garden & subways.

02/04/2020

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

09/30/2021

The front desk receptionist, Jenny, was very friendly and extremely helpful during our check-in.

09/30/2021

Jenny was so nice to us and knowledgeable.

09/29/2021

When checking in the lovely Danielle at reception went and asked the manager Andrew if it was okay to give me a room with a kitchen so I can cook my own food and he approved the upgrade for free which I was very grateful.

09/28/2021

I always enjoy staying at the Stewart hotel I’m always well taken care of with what I need the staff Is always nice and welcoming especially Andrew he goes above and beyond to accommodate as well as Desiree.

09/27/2021

We were welcomed by amazing porters.

09/14/2021

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

We could not even take a proper shower in it.

09/03/2021

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

AC in the living room and bedroom clogged with dust. 3.

09/30/2021

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

We will definitely stay here on our next trip to Manhattan.

06/11/2020

The room was huge & great views of Manhattan!

02/26/2020

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

09/07/2021

N/A

08/23/2021

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

We also expected to be less expensive to attract people to come.

08/17/2020

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

09/07/2021

He suggested an italian place nearby, he made a phone call, and we were seated 2-3 minutes after we arrived.

09/04/2021

We checked in yesterday to find all of the restaurants closed.

08/23/2021

I double checked with her, and she said it was positive.

07/05/2021

He also saw to little details, finding misplaced items for us and assuring a bus we had arranged arrived in a timely fashion and was parked in an accessible place for our guests.

06/06/2021

We arrived on the hotel on May 30 , they are doing all the protocol for Covid.

09/07/2020

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

I have never encounter charging for WiFi in recent years.

12/30/2019

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

08/27/2021

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

08/07/2021

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

Great location, great room and great view.

02/14/2020

Views from room were unreal and hard to get better anywhere.

02/13/2020

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

Our cathedral view room was outstanding.

08/23/2021

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

No one offer a discount t it free night,s credit.

02/14/2020

I’m also disappointed in Amex.

02/08/2020

I went there with a group of 8 and was charged $570, ie $70 per person on average.

09/30/2021

Very clean and professional.

09/30/2021

Our concierge Ani went out of her way to make sure our stay was perfect!

09/30/2021

She went well beyond what anyone could expect to insure my Daughter and Granddaughter had a marvelous experience.. You service exemplifies a stay at the Palace..

09/30/2021

The staff was very accommodating for our two year old and we felt safe and secure.

09/19/2021

From the friendly valets who greet you at the door, everything about my experience was excellent!

08/23/2021

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

I had to call twice to Housekeeping to report the problem.

09/28/2021

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

but pretty standard as Times Square hotels go.

09/28/2021

for sure another compliment goes to the rooftop which is the best place to have cozy time with friends, colleagues, very nice choice of drinks and amazing staff, always friendly and ready to assist in everything.

09/28/2021

Also wanted to thanks the hostess Shahnaz who every day received us smiling and cordially and assigned us the table that we liked the most, She was very welcoming and helpful.

09/27/2021

This hotel is very clean, staff texts you daily to see if there’s anything you need.

09/26/2021

but they were especially professional.

09/24/2021

Thoroughly enjoyed the rooftop venue and delicious food presented by a friendly, courteous, and very attentive staff.

06/01/2021

Not really sure what the extra charges were for (residence fee),

11/15/2020

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

09/27/2021

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

09/22/2021

We met Forhad upon arriving to the rooftop and he was the best!

09/09/2021

Again this review is bitter sweet, because we even got an upgrade to a bigger room with city view, without charge when we checked in.

08/26/2021

When I checked in the front desk receptionist Brandon upgraded me and my wife’s room.

07/18/2021

From check in, to bellman to concierge to house keeping- it was all spot on.

07/16/2021

From arrival to departure the staff was great.

09/28/2021

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

Cloud rooftop bar.

08/23/2021

The rooftop bar is amazing.

08/16/2021

We got an expensive suite hoping for something really special.

06/08/2021

You still have to pay for the parking lot.

06/01/2021

Not really sure what the extra charges were for (residence fee),

04/11/2021

but not all hotels charge them.

04/01/2021

It's expensive

07/29/2021

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

They have 3 elevators and only two are working.

10/26/2020

but every time I had to take the elevator.

02/05/2020

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

08/31/2021

The room was quite large with a view of the Empire State building.

08/30/2021

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

09/30/2021

From the moment we arrived we were greeted with a warm smile from Stephanie and a complimentary glass of wine.

09/14/2021

The property was immaculate and Buddy at the front desk checked us in.

08/31/2021

When we arrived, we were welcomed with an extremely welcoming smile, and a glass of wine.

08/30/2021

They went above and beyond during our entire stay and especially when accommodating our early arrival.

08/19/2021

Manager Mr. Rashid welcomed me upon arrival.

09/06/2021

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

Rooftop restaurant/bar is really nice as well.

05/24/2021

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

09/30/2021

She sent engineering within 5 minutes, and he was super kind and patient with showing me how to work the lights.

09/28/2021

but the staff made it special.

09/14/2021

He was so helpful and very accommodating.

08/31/2021

When we arrived, we were welcomed with an extremely welcoming smile, and a glass of wine.

08/31/2021

Thanks to ALL the staff for being awesome.

05/20/2021

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

09/06/2021

I ended up waiting for Martha later in the day to formally check in and once again she was great.

08/25/2021

I had made the reservation and requested an outdoor table and upon arrival we were seated right away to a lovely table al fresco.

08/16/2021

Special thanks to Mandee at the front desk who checked us in!

07/30/2021

The day I checked in I had already been upgraded to a better room,

07/27/2021

Staff was great, really appreciated having room ready when we arrived and offer to hold our bags when we were checking out.

07/22/2021

And the rooms are expensive and small -- even for NYC.

07/13/2021

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

Not worth it for the price with such poor service.

06/21/2021

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

They charge you an activity fee of $30 a person.

03/21/2021

Met the Mayor of Meatpacking District Roberto.

11/21/2020

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

07/15/2021

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

We were treated like princesses for my friends 26th birthday.

06/18/2021

We went for my boyfriend’s birthday as a staycation .

05/17/2021

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

09/06/2021

I had a great experience with Martha S. at the front desk as well.

09/06/2021

Miss Bryn was so very welcoming and had great recommendations for what to do and where to eat - thank you!

08/30/2021

Thank you so much for hosting our team and we really appreciate the hospitality.

08/29/2021

The staff is doing a good job, despite the pandemic challenges.

08/28/2021

We loved the quiet location, the beautiful river view, the excellent water pressure in the shower, very helpful staff.

09/08/2021

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

09/13/2021

The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

09/29/2021

The staff at this hotel is amazing!

09/25/2021

Thanks to Carolyn in front desk, very fast and easy check in, she helped with room upgrade !

09/24/2021

Staff went above and beyond to make sure I was comfortable.

09/20/2021

I checked into the Park Central NY and the the staff was extremely warm and welcoming.

09/20/2021

Alicia and her staff went above and beyond to make sure that the room (and our weekend stay) was perfect!

09/29/2021

You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

It is right near Times Square and there is a train station right by it.

02/09/2021

The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

08/20/2021

So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

I paid for two queen beds.

05/14/2021

but the resort fee still applies.

04/27/2021

We didn't see or receive anything to justify that fee.

10/12/2020

Rates were low

09/23/2021

however, I was charged 87.00 without being notified.

09/20/2021

She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

but it some how messed up the billing.

08/13/2021

Finally came home to have over $400 in erroneous charges on my credit card.

08/27/2021

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

I chose Park Central because of its proximity to Central Park.

04/01/2021

Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

Great location right near Central Park.

09/22/2021

Check in was smooth.

09/20/2021

I checked into the Park Central NY and the the staff was extremely warm and welcoming.

09/09/2021

The Bar/Lounge area was Perfect for when we arrived early for our stay and if we needed a little Break from each other from the Room.

08/30/2021

The staff was very friendly, from the moment we arrived and were greeted with friendly faces.

08/28/2021

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

09/20/2021

The elevators took about 5-10 minutes to go up and down.

08/25/2021

The elevators were slow and it was sometimes difficult to get on.

08/12/2021

Elevators are too small.

08/11/2021

Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

09/17/2021

Thanks to Miles, Clara, Isabella, Diego, Xion, and George the Greek Doorman, Mike and Fran, My NYC family of dedicated servants..I’ll be back!

09/14/2021

From the moment we entered the hotel, the staff was professional yet friendly and charming.

08/29/2021

The staff are genuinely attentive and go the extra mile.

08/26/2021

Peter, the director of events, is phenomenal and an absolute pleasure to work with.

08/26/2021

but best of all, Clara at the front desk.

07/28/2021

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

Champagne upon arrival for the Towers!!!!

08/26/2021

She took care of every detail so our experience was amazing.

08/22/2021

He makes the tour a one in a lifetime experience!!

08/05/2021

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

Our guests were also thrilled with their experience at the hotel.

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

Only drawback is somewhat slow elevator service,

08/04/2019

Room service is pretty slow and super overpriced,

07/02/2019

Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

07/25/2021

but they really need to expedite the elevator situation.

12/28/2019

My one caveat is the elevator situation.

12/26/2019

Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

Only negative is that the Tower elevators are very slow to come and go.

08/24/2021

As soon as we arrived atThe Lotte Palace we were greeted by a staff of warm and friendly people who are employed there.

07/11/2021

Francesca in reservations reached out in advance of our arrival to ask what would make our stay special - and she and the staff knocked it out of the park.

06/30/2021

His charm and great humor kept us entertained while Denise and Jimm at the the front desk efficiently checked us in.

06/21/2021

I contacted the Lotte before our arrival and the concierge, Isabella, reviewed our itinerary and made some great suggestions.

05/24/2021

Upon checking in, Luis Ortega (Manager) came out to personally greet me and welcome me.

04/14/2021

They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

N/A

01/01/2020

Booked a tower corner suite.

12/25/2019

The corner suites are very spacious and the way the hotel is decorated is magical.

07/30/2021

Drinks weren’t too expensive either.

03/11/2021

I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

We paid $3600 in Nov. for a March trip.

07/30/2020

As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

05/18/2020

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

N/A

01/19/2020

The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

and close to all the subways!

01/15/2020

but you won’t need the vehicle $(70.00) Subway steps away.

02/07/2021

When we went downstairs to start walking around the city a bit, we stopped by the front desk to thank the gentleman who checked us in.

04/21/2020

We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay.

04/02/2020

From the check-in with the lovely and HELPFUL Victoria on Friday morning, March 6th, she taught us what's-what the at the Crowne Plaza and what's nearby to help make our weekend top-notch!

03/12/2020

We checked in straight from JFK at the peak of check-in time on 1st January 2020 having been travelling for more than 24 hours (from Brisbane).

03/11/2020

Freddy was the 1st person we met during check in and his customer service was phenomenal.

07/30/2021

Perfect to Times Square.

05/02/2021

but Times Square was great!

04/24/2021

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

We opted for the Times Square view room, which cost more

02/07/2021

They were very welcoming and a great asset to the Crowne Plaza.

01/26/2021

I think I have been very understanding in all of this waiting a year before even writing a negative review!! !

10/12/2020

I’ve been patient and understanding of the impact this has had, for four months,

09/01/2020

Excellent location and had great staff, who were very helpful.

08/26/2020

Very nice quality rooms and the staff were great on check-in/out and when we ordered room service.

03/24/2021

I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

My calls to Crowne Plaza billing have never been returned.

09/07/2020

This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

12/10/2019

The theater district is right around the corner and there are endless food options.

11/08/2019

On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

Location is very convenient to the theater district and parking is available.

10/06/2019

Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

03/08/2020

Few minute walk to Grand Central, and within 2 miles of Times Square, Central Park and loads of other places.

02/25/2020

Otherwise, it was a very good place to stay, and one is only a short walk from MOMA and a slightly longer walk to Central Park and The Metropolitan Museum of Art.

02/03/2020

Location is central to many things- theatre district, Times Square, 5th Avenue, Central Park.

01/27/2020

The hotel is within walking distance of Central Park, the 5th Avenue museums, and midtown.

01/07/2020

Walkable to Central Park, shopping, museums, Times Square, Broadway, all the Christmas retail windows, Saks light and music show.

10/01/2021

Service and the staff were the best part.

09/29/2021

but well equipped and the staff is friendly and engaging.

09/22/2021

The front desk was the bright spot really working to get us an upgrade when we arrived,

09/21/2021

Some staff is unmasked.

09/10/2021

very good breakfast , friendly staff, from doorman to housekeeping.

08/10/2021

The location was perfect, close to Grand Central and walking distance to other cool things.

03/13/2020

First and foremost, the location is fabulous; walking distance to Grand Central and many subway station, it seems I can get anywhere I need to go within 30 minutes from this hotel.

03/09/2020

Walking distance to Grand Central (and from there pretty much anywhere).

03/05/2020

Clean, super convenient location in Midtown and close to Grand Central as well!

02/14/2020

The hotel is within walking distance of Grand Central Station, the subway, and buses, so it's easy to get around.

09/21/2021

No coffee or other amenities in the room.

09/13/2021

The auto toilet was turned off.

08/22/2021

One issue to be aware of is the $35/night destination amenity fee.

08/17/2021

but in the meantime, we are enjoying the amenities such as a poshy breakfast, daily passes to Crunch and massive common areas to work or just hang out.

08/17/2021

Bathroom however was particularly tiny

09/22/2021

The front desk was the bright spot really working to get us an upgrade when we arrived,

08/23/2021

My wife and I checked in 8/19/21 and upon entering the hotel we were surprised at the lack of masks on the staff in the lobby and behind the front desk.

08/17/2021

Allan, the hotel manager, personally showed me the room they saved prior to checking in to make sure it would work for us temporarily until a larger room opened up.

08/17/2021

Very much a boutique type hotel, we arrived for a long weekend and were promptly checked in to our upgraded junior suite.

01/05/2021

After getting off a long flight and navigating our way from Newark, we arrived at the hotel to be greeted with the best service we have ever received in a hotel.

09/22/2021

though the basic services were not available the hotel still charged the daily activity fee…I tend to disagree with that policy.

08/28/2021

We were charged a destination fee- we stay at the Westin often and never are charged a destination fee.

08/22/2021

but you need to be aware of the destination charge and how you can use it.

03/08/2020

Was charged $25 for 2 small bottles of beer.

02/23/2020

With a 25-dollar destination charge and various taxes, it came up a little over 200 for the night.

09/29/2021

The rooms are small

09/13/2021

I was very surprised with the room being so small and no dresser, The shower did not work right, the sink got stopped up and clogged every time we used it.

08/31/2021

The rooms are small and the hotel is old.

08/28/2021

Our room was tiny,

08/17/2021

As lifelong NYers, we know that hotels here are expensive, rooms are tiny and good hotel experiences are hard to come by,

08/22/2021

It’s claim yo fame was having Marilyn Monroe and Joe DiMaggio as residents when they were married.

03/23/2020

I love the Marilyn Monroe/Joe DeMaggio theme that runs throughout the hotel.

03/07/2020

The staff is terrific, the room I booked initially was not available, they immediately offer me an upgrade in the lovely Marylyn Monroe suite !

02/25/2020

This refurbished 1929-built hotel with a Marilyn Monroe theme has a warm welcoming cozy lobby and welcoming front desk staff.

02/02/2020

At the Lexington, a big part is Marylin Monroe and Joe DiMaggio living there when they were married.

04/09/2020

In the early evening complimentary wine is served at happy hour, a generous gesture and an opportunity to meet with fellow guests.

03/14/2020

but does allow free wine between 5 and 6pm served in the lobby which was tasteful decorated with a fab relaxed vibe.

03/08/2020

There is a small lobby bar with free coffee in the morning—a nice touch—and a wine tasting at 5pm.

02/29/2020

The wine was lovely

02/24/2020

The happy hour was a nice touch and we enjoyed sipping our wine in the beautiful lounge downstairs.

04/01/2020

Shower slow to get warm

03/09/2020

Uneven mattress, 10 year old TV, the tinniest of bathrooms with a shower righter scaling hot or freezing g cold, no in between.

03/07/2020

Bathroom tiny

03/04/2020

Bathroom vanity was ridiculously small.

02/29/2020

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

04/09/2020

Our third visit to The Roger, well located in mid town Manhattan and within walking distance of many great restaurants and coffee bars.

03/15/2020

The hotel is perfectly located to explore and enjoy Manhattan, and the room and facilities are becoming as comfortable as an old shoe.

02/29/2020

Excellent location in the middle of midtown with easy access to all Manhattan.

02/26/2020

The staff is always very nice and super helpful, the quality/ price ratio is very good for Manhattan.

02/07/2020

The public areas have a cozy Manhattan feel with a reception/bar area on the first floor as well as a mezzanine balcony for eating (and where breakfast and afternoon beverages are served).

09/06/2020

The staff were very friendly and attentive.

04/09/2020

The hotel feels intimate and the staff are friendly and welcoming.

04/06/2020

but as always it’s the staff who make the difference.

03/31/2020

Service was great and very welcoming.

03/30/2020

They told me the Concierge has to get it.

04/09/2020

My only criticism is the high pricing of the well stocked minibar and consumables tray in each room.

03/15/2020

but the the $1.5M starting price is a bit high for our budget.

03/14/2020

A daily service and tax fee is payable

03/06/2020

It made the room cost an extra $40 a night.

03/06/2020

although we had to pay for it ( Daly fee).

03/24/2020

Great location, great boutique hotel and the customer service was amazing!

03/15/2020

So for us, The Roger is a wonderful little boutique hotel, and a great deal.

03/06/2020

We love the Roger, It is a charming boutique hotel with excellent service and comfortable bedding.

02/28/2020

Chic and comfortable, boutique hotel.

02/24/2020

It is a boutique hotel and as such, felt special, unlike the faceless hotel chains, The staff were very friendly and helpful with directions, booking taxis for us and any general information we required.

02/29/2020

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

02/28/2020

small bathroom

02/25/2020

We found the room pleasant, well decorated and on a reasonably high floor which was nice - I guess if you were looking for a negative, the only real one is that our bathroom was tiny.

02/04/2020

however, bathroom was VERY small and very high daily service charge which apparently covers the WiFi, coffee and wine hour!

01/28/2020

Be mindful that the beds are hard and bathrooms Are tiny and not made for a big booties.

03/14/2020

Excellent customer service from the moment we checked in.

03/13/2020

As it was a special trip the hotel surprised us with a bottle of bubbly on ice in our room when we arrived back from our first day exploring.

03/09/2020

Upon my arrival my room was not ready and the staff was extremely accommodating allowing me to change/freshen up in the lobby bathroom and leave my luggage for a few hours.

03/06/2020

We arrived early before our room was ready and we were able to leave our luggage, then took off to visit the city.

03/04/2020

Staff was great and manager did email after I checked out and ask how my stay was.