Doormen really helpful and kept track of our drivers arrival time

Melody and Norma went above and beyond to help me check in, told my kids about all the Christmas activities at the hotel and were exceptionally friendly and kind.

She was so welcoming and did her best to get us checked in quickly and set up with place to eat and hang out.

Danielle also ensured that everything was in order the week of the wedding and Miles dealt with us all so professionally and graciously when we were checking in with our carts and carts of stuff.

My room was upgraded on arrival and I’m still dreaming of being there.

Stayed in The Towers and check in with the lovely Rebecca was great (except her efforts to upsell me).

They moved the reception where we checked in, to a different place, the line is huge, like what you would expect in the cheapest hotel in NY!

Not only did she ensure that we were well taken care of upon arrival,

From the moment we arrived, your team went above and beyond to accommodate our needs and create a welcoming environment for our guests.

From the moment I booked with Brian, who exceeded my expectations with a budget-friendly proposal, to the warm welcome upon arrival, I knew I was in for a treat.

Arriving at the Lotte New York Palace is like arriving at home.

Positive experience in the room clean, customer service, room service, great view, check-in, and check-out.

Miles and Clara went above and beyond to welcome us from the moment we arrived.

Cannot overemphasize that every aspect of service is outstanding: from those greeting you at your car or cab, helping with your luggage, attending to your rooms, and meeting you when checking in or out.

Miles, the front office manager, was always checking in on us to make sure we had everything we needed.

On arrival doormen helped us in with our bags and showed us to check in.

We were greeted so graciously by Norma at the front desk who checked us in and couldn’t have been nicer!

I checked in last week , evening time , and I have to say the service was outstanding, a bellman by the name of Angel didn’t waste no time in greeting me and my family, told us all about the hotel and the wonders of NYC!

Everything was perfect, from my interaction with Suda, to getting checked in with Sandy.

Upon arrival we were greeted by very welcoming doormen who immediately tended to our luggage.

The location is splendid; across the street is St Patrick's Cathedral and the window dressings of Saks Fifth Ave. [It's a short walk to Rockefeller Center or Central Park] But what sets the Lotte apart from other hotels is the staff; friendly , gracious and helpful, especially Rebecca Villasenor.

It’s about 10 blocks south of Central Park.

We walked to Bryant Park, Central Park, Grand Central, Times Square and Rockefeller Center as well as easy cabs and subway access throughout the city.

The location is also really good for shopping with Radio City, the Rockefeller Centre and Central Park close by.

This is a really nice hotel and close to all the big attractions in NYC a few minutes walk from Times Square,  Central Park and very close to the rockafella centre and FAO Schwarz.

The hotel itself is perfectly situated in midtown in close proximity to shopping, restaurants,  art galleries, businesses and Central Park.

The hotels location is perfect, its next to St Patricks Cathedral, walking distance to Times Square and Central Park.

The location of this hotel is perfect for shopping, great dining and simply for strolling along Madison and 5th Avenues as well as within close proximity to Central Park.

It’s a nine hotel in a very good location , very convenient for 5th avenue, Central Park, Times Square, Madison Avenue.

The hotel is in a great location within walking distance to Rockefeller Center, 5th Avenue shopping and Central Park.

Diego, our stellar concierge, found us a beautiful dinner location overlooking Central Park which made it extra special.

The hotel is ideally located so close to Rockerfella Centre, 5th Avenue, Times Square, Central Park.

Walking distance to Times Square and Central Park.

I travel for business and the central mid-town location is so convenient to Central Park, Time Square, and so many other places in Manhattan.

Walking location for theaters,Central Park,and restaurants.

It is an easy walk to Central Station, Times Square, Central Park, and Broadway, yet the area feels just a bit quieter, and we loved getting out early in the morning to wander outdoors around the Rockefeller complex before the crowds came in.

Special thanks to Isabella for helping us cater a superb picnic meal in Central Park, which our family will not soon forget, and to Clara for making us and I daresay all guests who visit the lobby feel special.

5th avenue and central park so close.Also we got on and off the subway at grand Central Station which is close and such a lovely start and end to some of our days out. Times square is also close

Pros
- rooms are very large and clean
- good location, walking distance to loads of sights (Rockerfeller, Central Park, Grand Central Station, Times Square, 5th Ave, etc)
- Maurice - ask for the secret Gossip Girl tour - not just our highlight of the hotel

Central to Broadway, Museums, Central Park and Shopping.

However, rather than having our bags in our room upon our return, we had to go through an additional check in process for keys and then take a blue card to the bellmen station.

I wouldn't be writing this if the Palace was billed as a 3* hotel.

Don't be fooled this hotel is not worth what they charge for it.

The rooms in the hotel no longer have a minibar, do not have a coffee maker or similar and the hotel charges for interntet (more than US$15 a day).

Bed linens were often messy and crumpled despite asking for linens to be changed by putting the card on the bed.

although isn't a huge amount we were frustrated this was something being charged when just about every shop / restaurant / hotel now days offer free Wi-Fi.

We had a very long day after missing a connection at JFK and had just been charged an exorbitant fee for the ride to the hotel.

No more basics (ie turn down service, change of towels etc) and went to the bar for a drink after the theatre. Definitely some companionship business transactions occurring at bar (yes you can assume!)

Unfortunately now they run an overpriced broke hotel, if you want something from the minibar a 35 dollar additional re stock charge.

but this is no longer a 5 star property and shouldn't be billed as such.

The only quirk was there are no charging ports for iphone.

To their credit they left two complimentary bottles of water in the room at all times.

Also WIFI was being charged at 15usd per day extra. 3.)

We booked a car to pick us up from the airport, quoted €326 and on check out charged us €407 with no explanation and a flippant response from concierge.

Another thing that we expect was a kettle in the room with coffee/tea making facilities,  When we queried this we were told to order from room service (at a charge).

The hotel is old, it’s in need of a makeover asap for the prices that they are charging, no space at the bar, we where told to find something of the venue, the room service was awful, there is no minibar in the room and if you find one double check it’s clean!the views are one of the best!

but there are better options with much better customer service if you are booking with Amex FHR.

Outlet on lamp (to charge phone) does not work (and no USB).

Wasn’t advised there was a charge for the internet use, 5 star hotel should give guests free internet and at 15.99$ a day that’s a rip off !

but highlight of entire NY stay!! - umbrellas/ adapter/ coffee shop

Cons
- no USB charging points (in 2022!)

but it highlighted the size of the room rather than its utility or design touches
•	The TV was so old it didn’t have Bluetooth and there was no other way to play music (not even a bedside alarm clock)
•	There was one USB socket in the entire room
•	The minibar had been removed and boarded shut
•	There was no turn-down service or bottled water
•	There were no in-room tea or coffee making facilities
•	The bathroom was a three-piece – i.e.

I am writing this from my room as the bar doesn't open until 5pm and the foyer is full (and hot as an oven).

However, for some reason every day they would remove the coffee cups and the sugar service, and we had to call down to get it replaced.

But given it’s a 5 star hotel there are a couple of negatives - there is no minibar or coffee maker in the room (although randomly there is a space seemingly made for a fridge).

The thermostat was temperamental and the lights system was weird and dated and there was no fridge or mini bar.

but ours did not include a refrigerator or a mini-bar, was extremely difficult to regulate AC in, and was dated.

Had an empty refrigerator in the corner no minibar and no coffee.

Furthermore, a coffee maker and refrigerator weren't in the room and we had to request them.

The fridge in our room was not only turned off,

Most places I've stayed don't even have a shower chair to say the least a fridge for medical use.

If you’re a red wine drinker, the choices are terrible at $26 and up for a 5 oz pour.

Had to get dressed & go down 27 stories to buy a cup and head back up before my early conference call, and again later in the day while working in the room.

No minibar service without additional stocking cost.

The minibar is completely empty which means if I want sparkling water or soda I have to rely on room service.

Our room had noisy air conditioning, a locked fridge, random days we got water and the first day the bath water was brown.

The only thing I was missing was a coffee maker in our room.

As others have noted there is no coffee maker so I brought my own although there is a cafe in the lobby,

The criminal
We pre paid our reservation and they took the money again at check in (with no receipt) and then again multiple times at check out (again no receipt) .

However, given that it is one of the most expensive hotels in the city, it has to be live up to that level of quality and it doesn't meet the mark.

New York is a very expensive city and the expectation of a 20 per cent tip everywhere is systemic.

but not what I would expect for this price point.

Let’s be clear, I’m not a tourist and so I am rooted in the reality that I live in one of the most expensive cities.

but over priced and - as a resident French person - the idea of paying $6.5 for a croissant in the lobby bakery is ridiculous.

Additionally, the lack of a coffee machine forced us to venture downstairs for our morning caffeine fix, which turned out to be an expensive endeavor.

This October we are returning back to NYC and unfortunately this hotel amazing as it is, is not out of our price range (£1000) more than the mid range hotel we have now booked, nothing the hotel has done wrong its just that for a second visit (something we had not planned on doing) I couldn't justify the expense, that said I certainly know where to go for a cocktail!! !

For 2 drinks and 2 dinners, took about 3hrs, heavy price tag, horrible food.

I guess I was just expecting a little more for the price.

This hotel is comparatively over expensive (hence 4 not 5 star review).

Just very expensive and some of the clientele was obnoxiously loud,

The price per room (weekdays) - and various hotel services - are not worth the expense; $49 for eggs and bacon!!!!

but not included in room rate and generally fairly high prices for relatively small dishes, not sure I'd recommend having breakfast there.

FINALLY 2022 was to be our year, we rebooked again, however the price for the hotel had increased substantially,

The view from our room was amazing with the cathedral and other buildings.

Our room had a great view looking down East 50th street.

Wonderful hotel with amazing room view of St Patrick’s Cathedral.

Our room, a cathedral room view with king bed, was very pleasing and comfortable.

I did so and Noah had arranged a different room with the most amazing view of any room I've had in any hotel.

I stayed for four nights and took a room overlooking St. Patrick’s Cathedral.

Positives first - We had a cathedral view room which was great, 4 of us (2 adults, 10 and 16 year old) sharing 2  comfortable double beds

Rooms overlooking the Cathedral definitely worth booking and the location in general is fantastic.

Needless to say the room and the view were absolutelly stunning.

We had a cathedral view room which had an incredible view.

but location is great, the cathedral view rooms have a beautiful view and although the built in minibar fridge is locked, they will bring you an oversized mini fridge and water bottles.

I was on a high floor (32) hence had a great view from my room.

The property is beautiful from reception to the wonderful view from our room.

The view from this room, on the 45 floor, was also very good overlooking St Patrick’s Cathedral and the Christmas tree at the Rockefeller Centre.

The staff was very friendly and the room had a great view of St. Patrick's Cathedral and midtown.

The rooms are nice and the cathedral room view will knock your socks off.

The views from the rooms are spectacular and I was pleased with all the Covid precautions….I felt very safe having my family here.

Excellent location, friendly efficient staff, clean, nicely appointed rooms, good amenities, great views from the room.

It’s amazing, how much joy I get from the greeting I receive at the Lotte.

Rebecca was the most gracious and courteous employee I have encountered at a hotel.

We were welcomed by a friendly bellhop who gave us a tour of the common areas and was very kind and knowledgeable.

We booked the Lotte Palace based on a lovely visit in early January approximately five years ago,  During that visit we had a beautiful fresh-looking room with a great view, an in-room coffee maker and minibar, and a very friendly staff.

Everyone was friendly from the doorman all the way to the front desk.

We had drinks in the Gold Room one evening and the staff again was exceptional.

Everyone at the Lotte was friendly and eager to please.

but she was very communicative and helpful.

Housekeeping was always very accommodating and kept our place tidy.

Everyone from the front desk to the bellmen were totally great and friendly.

Jimm was the kindest and most helpful during our stay.

Dan was so helpful, and made sure we had everything we needed to have the best experience- would definitely recommend staying here- and can’t wait to go back in the future!

Friendly and so accommodating to all my needs.

The Gold Room bar is  very impressive, and all the staff there were amazing.

To begin with, we woke up and no longer had cell service in our room (and Wi-Fi is a laughable $15/day).

The elevators are a bit slow, they were a few times during our weeks day that it took over five minutes to get an elevator, they should find a way to increase the speed or use additional elevators to help lighten the load?

I approached the desk twice during our stay and, both times, the attendant was on a mobile device and I was not acknowledged.

Running the bath delivered brown water, we didn't phone reception as we had seen others had had this problem, so it was a quick in and out of the shower

Wifi was quite expensive, so we didn't purchase and used this around the area (where there was  free wifi).

I will say, after paying for a 2 BR suite during thanksgiving which equates to thousands…having to pay $15.99 per day for internet was a new form of cheapskate and pretty pathetic.

For a 5star hotel I don’t think you should have to pay for Wi-Fi at all and $15 dollars a day was ridiculous!

The check in was matter of fact with virtually no information given (not even details of Wifi) The first night we hardly slept - we were allocated a room with 2 beds which I would class as large singes - for 3 people- meaning that the two of us sharing one of the beds had a very uncomfortable night.

You have to pay extra for WiFi and any food is rather expensive so we ate out in the many restaurants in the area.

Now, some of negatives:
Wi-fi charge - as a standard, the hotel charges USD 15,99/day for wifi.

I was very disappointed with her surly attitude and left immediately, not having the time or inclination to register all my personal details for a few minutes of WiFi.

but I feel ripped off paying this amount per night only to have to pay more for internet.

I heard a little noise coming from the next room including the sound of the blinds being closed (you pull a chain to close the blinds and they make a loud noise)
Technology * Small TV on a stand, no WIFI detected in room.

The one thing I didn't like is the $15.99 daily charge for WiFi in the room.

Another thing I felt they could offer was WiFi instead costing I think about 15 dollars a day.

- if you want products in your minibar, there's a 35$ charge
- in 2021 you have to pay 16$ a day for internet?

Lotte New York Palace

price

creditcard

kitchen

wifi

central-park

manhattan

room view

As soon as we arrived we were greeted at the door and was helped with our bags.

All staff was very friendly, they even accommodated an early check in!

however not only was the hotel fantastic, the staff went over and above to ensure our experience was perfect, we had an issue when checking out (no fault of the hotel) and the team went out of there way to take care of this for us.

Upon arrival we were not acknowledged in any warm way.

Excelente staff welcome arrival, they make me feel like family every time I return!

I didn’t get the name of the woman who checked us in

When my wife and myself checked in we were greeted with a celebration cake.

We were made to feel very special from the moment we arrived.

Neither was available at check in or check out.

Checking in and out only took a matter of minutes.

There was a doorman who would always open up the door upon my arrival.

Abdul checked us in after being stuck in customs for over 2.5 hours and we were glas to arrive.

We have just checked out of the glorious Knickerbocker Hotel after our weeklong stay there.

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

We read so much about New York and Times Square before we arrived and were quite apprehensive.

I stayed at The Knickerbocker hotel for just under a week for a work trip and on my arrival they had upgraded my room for free which was lovely.

They connected via text immediately after checking in and made sure we were good mid trip and also reminded us we could let them know easily via text if we needed anything.

When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Great location with large clean modern rooms and nice people.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

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