The amenities of the room were mediocre and the tv consistently kept freezing

Also, sorry to say the vibe from front desk cooled towards me following that exchange.

The room was very tired, mattress didn’t fit the bed properly, Air con was broken, TV remote didn’t work properly, wires hanging down, drawer under the bed was broken, marks over the walls etc.

Although my AC was not working properly, maintenance responded quick and was able to get the heat to work.

+ immediate and friendly replacement & repair of broken heating (I need at least 24'C) and window.

It would be nice if they add a discrete light just for the bathroom like the ones with the sensor that we can plug-in on the bottom of the wall!

And there was literal duct tape holding a window frame together.

Front desk staff was good; engineering staff couldn't fix our Chromecast and never brought us a new unit despite repeated assurances they would; coffee in the lobby store was terrible.

I stayed at the Arlo Soho mid June and during my stay I was experiencing AC issues, loud construction noises and having difficulty operating the shades.

Air con in new room sounded like a car engine

I was very disappointed at the state of the room - such as black duct tape around furniture?

It was clearly not a good few days for the hotel - the air conditioning did not work and so it was impossible to sleep and on two of the days, there was no water all day, once because of a problem where the hotel was located.

but everytime the AC clicked on - and it was often - it sounded like a plane landed in our room.

We didn’t have AC for hours and had to switch rooms 3x in total before reaching a solution.

The AC did not work one day (out of 3), so not terrible,

The air conditioning wasn’t working & would leak water all over the floor.

however there was no decorations and it didn’t even have heaters outside.

The maintenance guy removed the thermostat cover and had to go into the ceiling for further investigation releasing dust, mold and God knows what else into the air which in hindsight is a bit of a concern as I have no idea what I have been exposed to.

Staff were super friendly and accommodating.

The staff is very friendly and efficient in helping guests with all aspects of their stay.

The location was fantastic, and the staff, especially Danny at the front desk, was incredibly friendly.

The hotel reception were very friendly and helpful, especially Lay, they really make you feel welcome and looked after.

I had a fantastic stay at the Arlo SoHo- the stall were amazing, so helpful and friendly.

They were extremely friendly and helped us with all of our needs.

Staff were so friendly and we appreciated the folks who went above and beyond for us, especially Dean!

Great location and friendly team right when you walk into lobby.

Friendly and helpful staff, great location, clean and updated hotel, several choices for lounging/cocktails on premises.

Always has a friendly atmosphere with people smiling and happy as they go about their day.

The front desk was great and friendly every time I passed and room was clean.

The front desk staff was wonderfully helpful when needed and very friendly!

Great location; friendly staff; fabulous amenities; they looked after us very well.

Particularly Edwyn and Rob they were incredibly friendly and took care of all our needs.

The reception staff were mediocre at best for the whole of our stay, weren’t that friendly and looked bored.

Everyone at the front desk was accommodating and friendly.

Special mention to Danny and Edwyn who were very attentive, friendly and made us feel welcome and at home.

Truly attentive and friendly staff that are there to help.

A standout feature was the rooftop bar, offering breathtaking views and an exquisite atmosphere, ideal for evening unwinding.

Robert, Danny & Edwin were a terrific team - top notch service from the front desk to the rooftop bar.

Both the restaurant and bar Foxtail were great though I didn’t experience the rooftop bar,

We frequented the rooftop bar every night and enjoyed the cocktails!

The rooftop bar was the highlight of our trip & the staff there were just as amazing as the cocktails! !

The hotel was super cool, the vibes from the lobby to the rooftop bar were great.

The rooms were good and the rooftop bar was fantastic.

The rooftop bar has a great energy and is a fun spot for some drinks, and Lindens serves excellent food.

The rooftop bar was really cozy/New York style and with delicious cocktails.

The rooftop bar was a great spot for drinks and the linden was a great brunch spot.

The rooftop bar was nice and the staff were friendly and helpful.

I enjoy the rooftop bar, especially midweek.

Definitely check out the rooftop bar and the speakeasy located in the lobby.

The staff at the rooftop bar not only offered breathtaking views

Fab rooftop bar which you can see across to Hudson River.

The rooms are very small and if you’re not comfortable with your spouse the bathroom situation could be an issue for you.

The bed touches three walls (head and foot of bed, as well as the far side), and the room is so small, there is barely any room for a large suitcase or for a place to sit in the ground and do a post-workout stretch.

I knew the rooms would be small so I was not surprised, they do utilize the small space well.

We knew going in the rooms were small so were prepared for that.

I can honestly say the room was a little too small for the price, we made it work anyway.

Only complaint (-1 star), rooms were tiny!

Room so small I kept banging my leg on the corner of the bed, every time I passed it.

I was completely aware that the rooms may be small

Smooth checkin, great space and solid recommendations.

Arlo Soho’s commitment to a sensory experience was evident in every detail, from the clean and inviting ambiance to the subtle yet enchanting fragrance permeating the space.

The lobby and rooftop lounge areas are very comfortable and decorated nicely, my wife and I were able to touch base frequently in between our outings and the staff, especially Danny and Edwin, were super helpful in accommodating rides, luggage storage, and recommendations!

I stayed in a queen garden view room and while the room was small, it made good use of the space so that it didn’t feel claustrophobic.

The “closet” is an exposed hanging bar above a shelf in the hallway, also above a mini-fridge.

The housekeeping staff is friendly and they keep the Arlo’s lobby, guest rooms and public spaces immaculate.

The rooms are comfortable, there was enough space to organize all my stuff, the hotel has a great, hip vibe, and the staff (big shoutout to Demar, Ashley, Danny, Ivan & Edwyn), made me feel at home.

The rooms are clean, beautiful, and set up perfectly for a small space in NYC.

I also enjoyed the space available on the second floor to study/WFH/ or even eat.

Rooms are typical size for NYC, and cleverly take advantage of the available space.

Hotel has nice common spaces to hang out.

The space is like a cozy hug and the drinks were delicious.

but nicely appointed and with a good amount of storage space.

Had a bodega inside the SoHo space for snacks.

The bed is super comfy and they use the space well.

All the common spaces are tastefully modern, from the cool lobby with snack/coffee bar to the rooftop bar with some great views of the city.

I loved the common spaces and was lucky enough to spend a warm Friday evening on the rooftop with a friend.

The lobby is super cute, with a variety of set-ups to make a work day easy.

I recommend also the kiosk at the lobby what have tasteful coffees and other things what you like

Also, did I mention there is a 24-hour bodega in the lobby as well?

There is plenty of space to work from in the lobby, as well as a restaurant and a lovely rooftop bar.

I also liked the sandalwood scent they use in the lobby, and I usually dislike scented anything.

The hotel vibe is so young and hip, from the lobby coffee and snack bar to the numerous comfy work spaces with sofas, central courtyard, to the cool rooftop bar ( inside and outside).

This is my second stay here, and was so happy to hear Amaris's voice in the lobby!

In a world full of chaos, it’s really wonderful to have a place that feels comfortable and calm. I was able to use the quiet, modern lounge as a workspace every day, which was a huge plus for me as someone who is used to setting up in coffee shops for hours at a time (there’s a coffee shop in the lobby!)

And the Lobby are very cozy and has a good atmosphere!!!

It's has a young and hip vibe, which actually means music is loud in the Lobby and restaurant.

Clearly they have chosen to invest in the lobby experience as well as the many areas to work, eat, drink or just hang out.

As soon as you walk in the lobby you are enjoying some nice smells 😊 Popcorn was on offer Friday evening, just help yourself!

The lobby has Dylan’s candy and a great lobby, outside area, rooftop bar and restaurant.

The lobby, hotel bar, and lounge areas were super cute.

There was a small bodega offering healthy and delicious food options, a coffee bar, and candy store right in the lobby!

The lobby has multiple areas to cuddle up and read or work from your laptop.

The coffee / candy shop / bodega in the lobby has everything you need to get you going in the AM or for PM / late night snacks.

I loved the little convenient store in the lobby.

The lobby was a great place to work and relax.

Arlo SoHo

small room

the-lobby

rooftop bar

friendly

Also we could hear dripping all night- we think condensation from conditioning unit above us drip onto our unit (it’s metal) so drip drip all night as well.

though fairly loud street with old aircon in window.

There was no thermostat on the wall to adjust very rude technicians  showed up could not fixed .Because there were windows AC with no isolation.Very rude manager even angry and rude general manager  he was yelling to me while I was looking for my right with the other manager middle off conversation he involved without  introduce his self .I feel free to write negative reviews because this guy does not care about customer.I was planing to stay there 7 nights

1) The units themselves are not spectacular at all.

I think the unit we got was likely one of the worst in the building - unfortunately nothing else was available when we checked in,

The 2nd day the heater in the room was not working, despite repeated calls no one came to the room to fix it and it was -11 degrees outside.

The heat in the rooms cannot be controlled and some of the window AC units were missing, until we requested them due to being way too hot in the room.

My only criticism of the room is the following:  the air conditioning units appear to be old and were so damn noisy we kept them off at night.

Only downside was that AC was delivered through window units so it took a little bit longer to cool the rooms and the central area (where sofa bed is) did not cool as much as the bedrooms.

The decor is old and depressing, the doors all stick and are loud in the apt, the radiator heating is clanky and hot as hell, the free breakfast is super processed and there's no allergen info available, the pillows are lumpy, the beds are sagging and certain rooms are loud with garbage truck noise at seemingly all hours of the night.

It was so hot when we arrived that we had to shut the radiators off and open all the windows.

On the down side the air-con is noisy, the street outside is noisy early morning and the lobby/reception area is minuscule with barely room to move let alone get your cases by someone talking to the receptionist.

.it didnt help that the air conditioning unit is fixed in the bottom of the sash window and only plastic covering the remaining gap either side so it was like leaving a window half open which didnt help any in shutting out the noise.

The window unit air conditioners were loud and blew directly on the bed (no central air).

One concern is noise outside, including construction, air conditioner, alarm from street, etc.

take ear plugs if you like to sleep with air con on, otherwise unplug the air con unit and tuck the cable inside the window then you can shut the window all the way if the street noise bothers you!

We had a fold up bed set up in the main room which meant we could have 2 adults and 2 teenagers in one apartment which made it a cost effective option.

Our family has several dietary restrictions, so having a full kitchen with plenty of space to store and serve breakfast, lunch and snacks was helpful.

It was spacious (living room/dining room) full kitchen, bedroom and bath.

It's a full kitchen with normal appliances and we used it daily.

Had 2 bdrms, a full kitchen, dining area and living room w/sofabed.

After searching long and hard, we landed on this hotel because they basically offered 1 bedroom apartments with a separate bedroom, living room, and full kitchen.

The size of our space was perfect to fit the 6 of us, roughly 1100 sq ft, AND we had a FULL kitchen.

Great location, large suites with full kitchens make this our go-to hotel in NYC.

2 bedroom apartment, hardwood floors throughout, full kitchen, lots of space.

Very clean full kitchen, living area with 4 seat table, larger bathroom and comfortable bedroom with a door.

Room was huge with a full kitchen and was perfect for a family.. 

Will definitely return!

I highly recommend this property for those who need space or a full kitchen

I had carefully researched accommodation options, and happily settled on BWPHH, for the room amenities (full kitchen, lounge, dining, 2 bedrooms with 2 singles in the 2nd room).

ft) equipped with a living room, separate bedroom with a queen bed, bathroom, and full kitchenette.

But if you need all the extra space and full kitchen (which I didn't) I guess it's an option.

The Best Western Hospitality Suites did not disappoint in terms of space as we had a two-bedroom suite with sofa bed in the living room and full kitchen.

), full kitchen, dining table and the terrace which we LOVED and ate out on each evening.

Grocery store 0.2 of a mile to load our full kitchen.

It was a one bedroom apartment with a full kitchen.

My room had a full kitchen, full living room and separate bedroom.

Great space in this large 2 bed apartment, Kitchenette, large living room with dining table, 2 bedrooms & one bathroom with shower in the bath.

but apartments are large with 2 bed (1 king and 2 single with sofa bed in living room) and 1 bathroom, very basic furniture etc.

Bedroom, spacious living room, bathroom and kitchen.

Spacious (and clean) bedrooms, large living room, convenient kitchen, and free breakfast!

The apartment we stayed in was big and clean, two bedrooms, one room with a a queen bed and the other with a king bed and a big kitchen, living room and dining room.

We particularly enjoy the convenience of having a separate kitchen and living room, which includes a dining table and chairs and desk.

Our room had a galley kitchen, spacious living room, and 2 large actual bedrooms with closing doors.

It was a full apartment inside with living room, kitchen, bath, and bedroom.

The double rooms are incredibly big with living room, well equipped kitchen and very good bathroom.

We stayed in 4b which was absolutely massive with a double king sized bedroom an queen size bedroom and a sofa double bed in the living room, every room had a TV the bathroom was also great plus it has a fully equipped kitchen and the room was kept spotlessly clean all the time.

The points room is Penthouse B, which is on the top floor and the back side of the hotel, so it's quiet (not on the street, no one walking above you), it's large (separate bedroom with closing door, decent sized kitchen, dining area, living room), and it has a great balcony that is very peaceful to sit on at night.

Our room was also quite dark as the living room looked over the wall of the next door building.

We stayed in Penthouse A which had two bedrooms, sleeper sofa in the living room, two bathrooms (a must for us!

Full kitchen,  living room,  dining room.

full kitchen, huge living room with table and 6 chairs, separate bedroom with a lot of closet space throughout.

Great for a family with two bedrooms and a living room.

Adding insult to injury, Amanda even said loud enough for all to hear "I'll bet she's using Amex to deny the charge".

You will hear the sounds of NYC, and there isn't much natural light,

Our room was on the street side of the building and there was definitely street noise as you would expect in NYC.

When we checked in, the woman came out to the street and helped bring our bags in, so that we wouldn’t stop traffic on 49th St.

We were sleeping at the front side (4th floor) and immediately closed all windows as it can be a little noisy.

Very noisy at night daily 4am trash wagon was painful.

We were on the 4th floor and the bedrooms are streetside which meant we were woken every morning at between 3.30 and 4 am by the rubbish collection.

Noise level was ok. We were on the 6th floor and still heard the typical sounds of NYC at night-

Mariela saw the little girl and sprung into action - having nothing to do with sadness, she halted them both and rushed to the little girl's side with the biggest smile and said in a tone you would hear from your favourite aunt “you need a sticker… come with me!

Constant noises through-out the night, very frustrating!

BUT, it's a great location, the people who work there are all extremely helpful and professional, and I REALLY wanted some space, so after a long day of sightseeing we could go to our own spaces and decompress.

This motel was perfect for us as everyone had a little space to themselves after our long days out and about.

I took the family (5) and we were amazed with the space.

First - the good:
1)  Generous space - definitely unique to NYC hotels.

Large spaces in the rooms- VERY large for NYC.

I brought my family with me on this trip so needed more space and this hotel was perfect.

Cheaper than paying for two hotel rooms and more space for everyone.

We will consider staying at this hotel for future stays because of the space and close distance to many NYC attractions and restaurants.

We wanted a place where we could spread out and have some space and each have a comfortable sleeping arrangement.

The positive of this place is the space and location - if you want an apartment rather than a hotel room, this place delivers (we had a 2 BR).

Room huge by New York standards, w/ kitchen, living/dining area w/seating for 6, king &queen bedrooms, plenty of closet space throughout.

It was easy to prepare snacks for the day, give the baby space to run around, and give my wife and I our own separate space to spend time while the baby was sleeping.

The bedroom had a King-sized bed with plenty of space for a travel crib, plus a full-sized kitchen and a living/dining area that comfortably fit a table for 6, even when the pullout couch was out. The water pressure/temperature in the roomy bathroom (which included a tub… good for kids’ bath time!)

we liked the penthouse more as we need to be in quarantine and needed space.

Saw kids enjoying making waffles or having cereal which must be great for young families.

Breakfast included hot waffles, eggs, potatoes, sausages, breads/bagels and cereals.

Our daughters had freshly made waffles every day, whereas my husband and I had the potatoes, eggs, and bacon, with freshly made pancakes, and coffee every morning.

Our children loved being able to make their own waffles every morning.

Some fruit, waffles, eggs, variety of bread and pastry!

The breakfast was perfect for us, lots of choice of cereals, breads, cakes, waffles and a different hot option each day.

Breakfast always included an egg portion, meat (bacon or sausage), make your own waffles, cold cereal, bagels, croissants, toast, juice, coffee.

Breakfast was included, good choice of cereals, breads, fruits, yoghurts, waffle maker, and a couple of hot food choices eg ham & cheese omelet.

There were complimentary snacks in my refrigerator, earplugs in the dresser by the bed (street noise in Manhattan is unavoidable no matter where you stay), and the breakfast had everything I needed (including a copy of the Sunday paper) -- waffles, multiple varieties of syrup, extras for oatmeal, some hot options, hard boiled eggs, fresh fruit, etc.

but with everything you could ev er want for breakfast, even waffles, I made on myself.

Had the usual waffles, scrambled eggs, pastries, juice, coffee.

Breakfast is price inclusive - ommelettes, sausages, bacon, waffles, yogurts, cakes, cereals, fruit, cheese tea, coffee, juice - such good value.

Bagels, Cereal, Waffles, a hot tray of Meat/Egg option, juice coffee.

The breakfast choice is amazing; waffles, muffins, pastries, eggs, ham, yoghurts, jams etc.

The complimentary breakfast was great providing all the essentials plus the kids loved creating their own waffles.

Lots of pastries, muffins toast and a waffle maker.

The selection was great and the kids loved making their very own waffles.

This Best Western also served hot breakfast and the waffles were great.

The kids enjoyed the waffle maker - if you are looking for an apartment style with heaps of space in a central location then look no further!

Extremely helpful staff, very clean everywhere, surprisingly good self service breakfast, especially making your own waffles!

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