The mattress was also extremely soft and sinking in the middle.

However, the room was spacious, clean, comfortable and the mattresses wonderful.

Bennett Salon & Wellness Spa, The Yacht Club, St. Stephan’s Church, St Stephan's Church  (the Carmelite convent), United Synagogue Youth, United Synagogue Of Conservative Judaism, Tigris & Euphrates, AMC Loews Jersey Gardens, The Mills at Jersey Gardens, Garden Mall, The Bronx Brewery, Custom Design Studio, Monster Aquarium, Choko Bar, Harlem, Harlem Bar, Turista Travel, Razeup Smash Therapy, Rikord island, King Manor Museum and Park, Adega Wine Bar, AirTrain Newark, q ewr, Newark Airport Taxi Service, Staten Island Greenbelt, Queens Food Tours, La Maisonart, SanMa CheYe GuangChang SongShan Lu ShangYeJie, Did You Khado, Saint Phillip's Church, Tribute Park, Nurlan Amanturlyuly, Leaf Bar, So Spa, So Spa, So SPA, Printed Sojo fruit Shop(Liaodong Shen road), S O Spa, Brook Park, Staten Island Beer Company, Universal Vision, Universal Vision, NanXiang LiShi WenHua ChenLieGuan, NanXiang ShangMao Jie, Prince Plaza, Pedego Electric bikes harlem, Traditions Bar, Tony Tsai, Princess Dock Bridge, The Keylin Experience, Enigma Escape Games, Silver Image Transportation, New world Shopping Mall, New world Shopping Center, New world Shopping Center, New world Shopping Center (cultural junction), New world Shopping Mall, Carousel for All Children, Newark Penn Station, Willowbrook Park, Hell's Kitchen Lounge, Victoria cruises, The Escape Game, Dream Mall, Jamaica Coliseum Mall, UA Staten Island Stadium 16 & RPX, Jimenez Tobacco Speakeasy, Jacques Marchais Museum of Tibetan Art, Queen Beauty Spa, Oriental Plaza, Oriental Plaza (longhua road), Gateways to Newark: Portraits, Sts.

The room was clean and comfortable with good beds and bedding.

We had a super comfortable king bed, a roman shower (how cool) and ample k-cups & cream to enjoy our morning coffees.

The bed was comfy, room temperature was good.

Our room was tastefully decorated, and the beds very comfortable.

Our room was spacious, and very well appointed with comfortable beds.

Staff is so friendly and accommodating, room (King) was immaculate and very well-appointed.

The rooms have been newly renovated and look absolutely amazing. I was extremely satisfied with the: Decor, quite and calm aura, spacious room, comfortable bed, and bathroom (especially the shower which was my favorite.)

wood floors, new bathroom, everything completely updated and super beds and bedding.

Bed was comfortable and the complimentary breakfast was a nice touch (not a fantastic choice,

Coffee and snacks in lobby, very clean and comfortable bed, and very quiet facility.

The rooms are fabulous, big comfy beds, tea and coffee machine, big TV, super bathroom with fabulous hot showers, dressing gowns, slippers etc.

room clean
used to have a microwave, no more
used to have continental breakfast, no more
very frugal with towel supply
staff accommodating
near many restaurants and stores
convenient parking lot
bar and restaurant on 8th floor has been closed for years

Didn't see any evidence of breakfast advertised and we were discouraged from using the office to print boarding passes for unknown reasons.

The breakfast given on 1st visit was just milk,kix cereal,yogurt and a fruit.

The daily breakfast was very god and the best of all was the easy FREE parking lot right in front.

Check in is easy and delicious pastries are free and prominently on display.

A free breakfast is provided and is delivered to your room at the time you request

They provide complimentary breakfast which is not common.

I liked their delivery of a "complimentary" continental breakfast in the morning.

Staff brings a selection of breakfast items around in the morning.

Breakfast is delivered to your room in the morning

Very close to port to catch our cruise and checkout isn’t till noon.. Includes breakfast! !

Staff was very nice and the boxed breakfast was actually better than some hotel breakfast buffets.

Croissants and other breakfast offerings are included and delivered to your room daily.

A continental breakfast is delivered to your room every morning.

Staff was nice and helpful - box breakfast delivered to room is just ok.

A continental breakfast was delivered to our room in the morning and Keurig coffee was available in the room and the lobby as well.

They also brought up breakfast to our room in the morning.

However, housekeeping and the lady that brought me my breakfast was extremely nice.

When I spoke to the manager, he was rude and ignorant and was not accommodating the situation.

Anyway, on our next visit to Brooklyn, we'll be paying extra for parking in a different hotel because I feel that management is only interested in hosting parties in this place.

Called down to the front desk several times and the young girl had no idea what to do other than to text her manager and ask him to turn down the music.

The management tolerated all night partying, loud music and shouting from the balconies.

I asked to be comped the night and was told I’d have to speak to the manager the next day.

I was immediately contacted by a manager after submitting the review and told I would be offered a “discounted rate next time because of the inconvenience" experienced.

It is a shame that such a nice hotel and staff are ruined by a very poor and lousy management!

The manager personally called my brother and followed up with an email to discuss his room since his favorite was not available due to renovations.

At check out the next day, we asked for contact info for the manager.

The reception staff were at times plain rude and this was reported to management who did apologise afterwards

Management is awful and cares less about their customers.

And was placed on, no joke, a 43 minute hold while the "manager" talked to mini bar stocker.

We spoke with the general manager who helped us reserve two rooms and on the same floor which I assumed must have been hard considering it was last minute

When I had not heard anything by early morning I called for the manager, who returned my call within minutes.

We asked her to please notify management of the incident,

I have asked for a response for 3 weeks and have heard nothing from management.

However when we checked in we overheard a conversation between a customer and the manager that seemed to indicate that she was charged a different price than what she was quoted.

Imagine my surprise when I found out it was the general manager herself.

), and signs warning customers that there was no partying allowed.

Over the past 3 years they have worked VERY hard at keeping noisy patrons with drugs, weed & loud parties out of the hotel.

Kept up all night by loud music and a party.

However, over the months, we noticed increasing loud music and partying throughout the night.

All these party guests had to walk right past her to get up to the six floor and she allowed it

but it is loud and the fan fluctuates all night.

My upstairs neighbors were having sex so loud it was truly ridiculous.

When on our first night we were disturbed by loud music coming from another room, I called the front desk.

The walls are paper thin and the fist night there appeared to be a party in the room across the hall from me and people going up and down the stairs all night (the stair door was right next to me).

At first the heater in our room was very, very loud,

It was my understanding that this is a bit of a  trick that they play on unsuspecting guests.

That being said - unless you completely turn the lights off in the stall and use the facilities in the dark, your entire party can see your entire silhouette as you sit or stand in front of the toilet.

But as we found out in the middle of the night, up for an hour with loud music and crashing going on next door, it is indeed a party hotel at times.

Our last visit was marred somewhat by loud noise coming from a couple rooms on our floor (#4).

My two-day weekend stay was colored by very loud (party loud) people in the adjoining room.

When the next door neighbor came they were loud 
and it sounded like they were in our room.

The drunks next door were kinda loud (we could hear every word they spoke),

The door to the balcony didn't open. There was no in-room minibar whatsoever- I had to call down for whatever I wanted, which is fine, except I was told that there was no more alcohol (ANY alcohol) because "they had just gone through the last of it the previous night."

-	Every day we had to call, ask for towels and then go downstairs to the front desk and get them.

No ice machines on floor (you have to call, wait, and tip).

The phone was ringing and it seemed like she was on here own so I kind  of get it,

- *I ring front desk* “My breakfast order is wrong.

I was the second to complain and by the time of my call they had already sent someone to deal with it.

but my shower had a prominent mold ring all the way around where the grout should be.

but I was told they could fix that with a simple phone call, so if you have this issue don't hesitate to complain!

I asked to confirm an early arrival for 1pm because of the Sabbath starting at 3:30pm and instead of accommodating, the manager (who would not return a phone call) said to charge full price for the night before.

It was a woman in next room talking moderately loudly on her cell phone- not shouting.

but everything was for 2, we had to call for additional things.

(One of the desk staff said she planned to create a user guide because they get so many calls from guests unable to figure it out.)

90 minutes later, reservations missed, Wife calls, gets profuse apologies for not getting a call as the boiler is repaired.

While a couple of calls to the front desk improved the noise, it was there all weekend, and I gave up and endured it after the calls.

It didn't last long so I didn't have to call the front desk. like.

but she seems to be "on the Phone" every time I try to call.

An email that I wrote to the general manager for information a few days before our arrival went unanswered, and, once we had arrived, most of our comings and goings went unacknowledged by the front desk.

My husband and I took one look at the room, walked out and stayed at the nearby Ace Hotel where we had a magnificent, clean, and calming experience for the same price point.

The rooms are actually very well designed and attractive,

It was comfortable, clean, in a safe location, and with friendly staff. The rooms are large, modern (with multiple charging ports and great bedside lights!)

The rooms were much bigger than I thought and beautifully decorated.

Overflow from a family gathering created the need for a few more rooms and this was perfect.

We had the top category of room and it was spacious.

They have a fully un-stocked mini bar in the room.

The hotel rooms are very beautiful and love the theme BLUE would definitely recommend this hotel thanks .

I have stayed in many hotels, and I have never been in a hotel that reeked of pot, from the lobby all the way to my room.

We stayed there recently…room was very clean…but an overwhelming small of weed the entire time we were there that permeated our room.

Checked out early and booked a nice room at the downtown Marriott.

The room reeks like an ashtray to a point that I can’t sleep.

Our room was cleaned very well prior to our stay, and because of the extent of our stay, we simply did an exchange of towels outside of our room, as well as garbage drop off.

I'll start with the good: the staff was lovely and professional and the location was excellent for being accessible to places in Park Slope.

The staff was so nice and accommodating too

 Will absolutely stay here again next time we’re in Brooklyn

Hotel accommodations were good and the staff were helpful, especially Keon.

Clean, modern, trendy, quiet and convenient with a wonderful responsive staff.

The vanity lighting was exceptionally good for makeup.

A shout out to Karina, Janet and Demetrius for very friendly service.

Really pleased with the customer service thanks to the young lady at the front desk Norsang.

The place was extremely clean, the entire staff (desk & cleaning) were great, the cost was unbelievably affordable and the location perfect.

There was a small fridge which was helpful.

Kind of quirky, balconies and free parking!

The staff were very friendly, attentive and did a great job making sure our needs were met.

The 3 staff that I saw there everytime are kind.

The lady at the front desk was extremely helpful and sweet.

Hotel Le Bleu

phone

management

party

staff

room

The water pressure in the shower was essentially nonexistent.

The depressing, IKEA-like furniture, carpeting, bathrooms and lukewarm Front Desk welcome all need an overhaul to raise this property, located in a prime East Side location, to Marriott standards.

Con:  The water pressure in the shower was a little slow.

The only small negative we experienced was low shower water pressure.

The only thing I did not like was the water pressure in the shower and the bathroom was smaller than other hotels I've stayed in.

Breakfast was a treat each morning with Claudia  going the extra mile to make sure everything was perfect for everyone.

The complimentary breakfast was much better than the typical one in most hotels.

The stay included breakfast that had a variety of items to choose from for all diets and staff member Claudia Carlos ensured guest had what they needed and went out of the way to ensure we had what we needed at every setting.

Carlos and Claudia at breakfast are very helpful, they keep everything perfectly clean.

One of the highlights of my stay was the complementary breakfast.

We loved going down for breakfast every morning.

I will start with thanks for adding eggs and bacon to the breakfast menu.

I would really like to thank Carlos and Claudia for such a great willingness during the breakfast.

High point of our stay were the breakfasts served every morning and the kindness and cheerfulness of Carlos & Claudia.

Breakfast on the nicer end of Residence Inn breakfasts.

We were well looked after during breakfast by Carlos and Claudia especially when my wife was not feeling well.

All was smooth from an early check in to the great service at breakfast from Carlos and Claudia.

I was in the hotel for 2 weeks and I had a wonderful service at breakfast time from Claudia and Carlos .

The complimentary breakfast was great with all the basic essentials to get the day started.

You have breakfast in the basement in a conference rooms and hallway.

One of the main reasons made me want to go back is my wonderful memories at the breakfast place.

We enjoyed the complimentary breakfast, Carlos and his staff went above and beyond to always make you feel at home.

Low pressure/flow rate on the shower due to a leak through the tub spout.

We were stuck in NY due to weather in Washington DC, so we left the hotel that we were staying in and hotel hopped.

I tried to drop off dry cleaning at the front desk - as advertised in the room - only to find out that due to COVID there is no longer dry cleaning, unless I organize that myself.

lastly, rooms might be a little noisy due to the air con, it starts loudly and winds down and this cycle will keep repeating as long as you have the aircon on.

The door barely opened more than a quarter of the way due to the nightstand behind it, so we had to have our suitcase at the foot of the bed.

My wife was feeling a bit under the weather due to allergies.

but there wasn’t enough light in the room to work, even during the day due to the small window and lack of overhead lighting.

One star is missing due to:
Smudges and fingerprints in the stainless elevator cabin, no Ethernet jack in the room for laptop I-net connectivity, the bottled water is filtered water not spring, no hotel information brochure/folder in the room -

however this time around was an exception (due to above mentioned broken bones).

The location was perfect , at a walking distance to many attractions (times square, Central Park , etc).

Great location we were able to walk to so many places.

Great location near most iconic NY spots.

We have stayed her a couple if times now, and we always keep coming back because of the excellent location and great service.

The hotel is located in an ideal location, minutes from a variety of bars, cafes, restaurants, and shops and a 10 minute walk to/from Grand Central Terminal.

The location is an easy walk from Grand Central & many attractions.

This hotel gives you a great room, friendly staff, and excellent location at a good value.

Our room was quiet and its location perfect for touring the city both north and south with plenty of nearby restaurants.

Positives are its excellent location and spacious rooms (we had the family in a one bedroom suite).

Pros -
* Suite was nice and very roomy, esp for a NYC hotel
* Beds and linens were high quality, comfortable
* Location is great.

After all, we left with a positive feeling : very good mattresses, very good location (near Grand Central Station), the room was very pleasant with a small kitchen.

Location good 10 min walk to  Bryan Park.

The good: amazing good location one star
Staff very nice and polite especially Claudia and Carlos  second star 
The premises and room third star
But then Covid became the famous excuse for very average if not worse breakfast quality 
We love to go to residence inn for their breakfast, gone with the wind or Covid excuse to save and make money 
The Cherry of cake: no cleaning whatsoever of the room for 5 days 
Once again Covid has become the perfect excuse to give you loosely service.

It’s location is very convenient - just a ten minute walk to 5th Ave and a short walk to 1st, 2nd and 3rd Avenues with lots of restaurants, shops. Etc.

Our suite was large by New York standards, and worked out great for us as we had a few of our meals in the room using the well-equipped kitchenette.

There was always fresh food and plenty of coffee.

but easy access to Grand Central and plenty of restaurants/bars.

We were so pleased with the outstanding selection of food and it was all very delicious.

Carlos and Claudia provided excellent service at the restaurant.

Not a touristy area with many good local restaurants nearby.

Wonderful hotel - updated , clean , convenient to subway , Times Sq, Central Park , wonderful restaurants.

Claudia did an excellent job making us feel welcomed and the food was excellent.

The area was safe, quiet, and the free breakfast made it nice to save your dollars for better meals around the city.

The food staff bent over backwards for us.

Excellent attention from the staff at the breakfast, excellent  attention congrats Carlos S and Claudia V. They made a difference in the restaurant.

Bennett Salon & Wellness Spa, Liberty Lines, Liberty Lines, Paterson Shul, Stew Leonard's Farm Fresh Food & Wine, Rockaway Sailing, Shalom Temple, Outsider Records & Hedge Fund, SoloPerTe Skin Care Center, Bujinkan New York Dojo, Kostal Paddle, St Joseph’s RC Church, Clockwork Comics & Cards, Fritz Behnke Historical Museum, New York Surf School, Paramus Park, Books-A-Million, Bayswater, Edward J. Murray Memorial Skating Center, JOE ZONE(J.O.E), The Ciccone Theatre, Sherwood House Museum, Cadmus House, Royal Regency Tailor, Yonkers Fun Fortress, PRESTIGE INTERNATIONAL, Maplewood Jewish Center, Fun Station USA, Simply You Hair Studio & Spa, Angler Fleet, Lady Liberty Cruises, Body Works Day Spa, Jacques Marchais Museum of Tibetan Art, Port Salt Cave, Long Island Boat Rentals, Thai Wellness Center, Port Washington Water Taxi, Bodyworks Spa, Holy Smokes NJ, Manorhaven Preserve, Bodies and Faces, Bodies & Faces Day Spa, LoungeFiftyOne, Fabian 8 Cinema, JumpinJax, Salem Roadhouse Cafe, Barney Mcnabbs, Empire Spa, Untermyer Gardens, Art Factory, Art Factory, Let's Roam Staten Island, The Massage Space, New Springville Country Club (Public), New Springville 2 Country Club, Stam Galery, Wit & Whim, St. Stephen's Episcopal Church, L.L.

I especially enjoyed my conversations with Carlos who works in the hotel's restaurant.

Near to many restaurants and entertainment establishment yet peaceful surroundings.

Location of the property is great and so is the mini kitchen, especially if you are trying to avoid restaurants during COVID.

Grand Central Station is also a short walk away from the hotel.

What I enjoy from the start are the friendly faces, such as Claudia and Carlos who greets you as you walk in.

Short walk to subway and many key attractions.

Every morning when I walked into the breakfast place, their smile made my day!

It also helps that everything you need from various local grocery stores (Whole Foods), pharmacies, coffee shops, public transportation, restaurants, high end shopping, and Central Park all within a short walk 10 to 15 minute walk.

It was about a 20 minute walk to and from the hospital, which gave me a much needed break from being stuck inside.

Location of the hotel was excellent, about a 10 minute walk to Times Square.

The location is perfect for walking to business places for work and navigating on foot or subway to all attractions/shopping and dining places.

.location 2 mins walk from Lexington subway 5 mins walk from grand central station - 10 min walk to times square and 20 mins to central park. .

A few restaurants nearby and Rockefeller center is about a 10 minutes walk.

The hotel location is great, a short walk to Grand Central Station from where the subway will take you just about anywhere.

Easy walk to Rockefeller Center and Times Square.

The room has a very good space and equipped with a microwave and fridge. It is located in the heart of the city and can go walking anywhere (Rockefeller Center, Central Park, etc)

The hotel location is fantastic (five minute walk to Grand Central) and its services are quite complete.

.04 walk to Times Square and Rockefeller Center where all the action is.

but apparently most rooms are just dark (partially because the windows are facing close by walls, partially because the black out curtains are installed in a way that they take away a third of the overall window space).

While I am definitely not a fan of the Bonvoy theme colors (I.e. brown carpet and green wall.  )

The walls were very thin and the room did not face the street and the beds were excellent, so we slept ok.

Our room “view” was a brick wall with an alley 7 stories below.

The next "surprise" happened when we got to room 433 --- no closet, just a hanging rack squashed against the wall near the bed, one small shelf above the rack for storing luggage, the in room safe jutting out from under the rack and a bathroom that was tiny even by NYC hotel standards.

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