The next day we had the breakfast, oh my gosh they really make it all look so fancy.

They even made sure we were aware that we could request specialty items that were not part of the standard buffet breakfast.

We loved starting our days with the delicious breakfast and seeing Carlos in the breakfast room.

Claudia made our breakfast extra special by hooking me up with all of my gluten free breakfast treats and a to-go goodie bag.

Excellent friendly staff especially Carlos and Claudia during breakfast.

Claudia was able to help me and she brought me some bread and a muffin heated up!

The breakfast was good, if typical of RI,

First time to NYC, front desk was exceptional as well as the breakfast staff.

Elevator service was good with no problem during busy breakfast hours.

but ok for me and I love doing pancake by myself.

Full breakfast every morning included and the breakfast staff especially Carlos and Claudia were exceptional and a credit to the hotel.

Breakfast is good with the usual fare (waffles, cereal, hot eggs, bacon, fresh fruit, etc.).

The oatmeal with toppings was delicious and appreciated by the entire family.

the complementary breakfast made our stay perfect and Claudia and Carlos were always available for whatever we needed.

Staff were very attentive especially Claudia and Carlos who warmly took care of my family during breakfast.

The complimentary breakfast was nice and the staff in the dining area were the absolute sweetest.

I really enjoyed my stay at this hotel, I loved everything, the breakfast was excellent and the employees are very friendly and helpful, specially Carlos who was kind and attentive with me, my husband and my 3 kids

The breakfast attendants, Claudia and Carlos, were quick to pick up dishes and all aspects of the breakfast were clean and plentiful.

but I have a gluten allergy and I asked one of the staff in the breakfast area if they had any gluten free bread in the back.

The breakfast staff Carlos and Claudia were outstanding!

The main reason why I am writing this review is to comment on the excellent service that was provided by the morning breakfast staff in Carlos and Claudia.

The staff have been very friendly and are always eager to help :) 

Special shout-out to Claudia and Carlos (staff that help out during breakfast) - they always greet us with a smile early in the morning and are super attentive with their service.

The breakfast staff led by Claudio and Carlos were fantastic.

Great breakfast and very helpful and friendly Carlos and Claudia working in the breakfast area.

The front desk folks are amazing and the breakfast staff was incredible, especially Claudia and Carlos.

Breakfast was awesome (different each day and plenty of options) and so we’re the breakfast staff workers.

The front desk was always available and supportive,  and the staff helping during breakfast hours went above and beyond to make us feel confortable.

The breakfast staff was outstanding, specially Carlos and Claudia who always worked the extra mile giving an exceptional service.

She was so friendly, and helpful during the morning breakfast.

Staff was friendly, breakfast staff the best I have seen at a  Residence Inn,

Again, the breakfast staff Carlos and Claudia was the HIGHLIGHT of my stay.

The morning breakfast team - Claudia & Charles were so sweet & helpful!

Staff at breakfast are the best, specially Claudia who was very helpful and kind.

Carlos and Claudia who are helping in the breakfast area are very nice and kind.

The hotel does have some minor downfalls, including too few elevators and construction noise,

I would have given the hotel 4* if they had been upfront about the construction.

Honking, construction noises, the din of people, the light pollution and the stinky smell that permeates the city, all contribute to make this city, a city that doesn't care if you sleep.

We stayed on the 6th floor and could hear construction at night

Second, when we opened the window, pilled up dust outside the window sill blew right in, and it always smelled like concrete or any sort of construction debris.

Ask for room 1504 as it gave a great view towards it, looking up, of course (hotel is only 17 stories high) and, as of this time of writing, construction on the empty lot in between this Marriott and the Chrysler Building hasn't yet started,

My only complain was the construction next door.

The hotel did not alert us to the construction

There was construction outside of our window that made sleeping in difficult

Keep in mind there is LOUD CONSTRUCTION outside.

I would add that they are doing construction on a near-by hotel so the rooms are noisy during the day.

As the work week began, we discovered very early Tuesday morning that an extremely loud construction project is going on next door.

Although the room looked out over a construction site (an empty plot of land in 47th Street), the whole week we were staying there was no actual construction being done.

In the morning was woken up by construction site next door.

Only downside was construction of new building at rear of hotel.

If you want less noise then don't stay in a room facing 48th street-  it is very loud most of the night with sounds of construction and trucks.

The elevator is too slow, mostly during breakfast and afternoon.

Elevators are limited and very, very slow.

And let’s just add that for all of this fun, I got to pay half a grand a night and they only had one elevator working.

Dirty linens were piled in front of the elevator and it took several days before those disappeared.

We were given a room near the elevator, back facing and with men working just outside our window and hacking would start at 9 AM!!

even though I called the hotel directly well before arriving to request a higher room away from the elevator.

Other than the stay not posting to my Marriott Rewards account yet (a bad trend with Marriott recently) and the long-ish wait for an elevator in the mornings, nothing to complain about

The second was the elevator which always smelled bad for some reason.

The only negative I can think of was the wait for elevators sometimes was a little longer than we would have liked.

One star is missing due to:
Smudges and fingerprints in the stainless elevator cabin, no Ethernet jack in the room for laptop I-net connectivity, the bottled water is filtered water not spring, no hotel information brochure/folder in the room -

One employee took 5 of us around the corner to use the service elevator!

There are two elevators, so despite the size of the hotel, you don't end up waiting forever to ride to your room.

My only small issue was that the elevators were a little slow so we ended up walking a few times.

When we arrived at our room, we were slightly apprehensive since it was right outside of the elevators

The elevators were overworked at checkout time too,

Back home now reflecting on my great stay with my family.

it has variation on the buffet and includes a lot of options for all the family.

They made sure everyone was greeted with a smile and they always made sure that our family's needs were attended to.

It was really nice to have the space to visit with my family within the suite

Our family of 4 had a corner 2-room suite on the 4th floor, which was the perfect size for us.

I highly recommend this place fir family or solo trip

I would highly recommend this hotel to family and friends.

My son liked making waffels for all the family.

One of the breakfast servers, Claudia was especially helpful to me and my family!

Our favourite hotel and service for a family experience.

The breakfast is beyond  expectations they  have  a variety of options available the whole family or business group to enjoy.

Family of four abd we stayed in rooms 710\910 with spereate bedroom and it was great.

Good experience—clean hotel and spacious room for a family of 4.

I will definitely come back and will strongly recommend it to my friends and family.

I have been here for 5 months and to he start is like family.

I was not expecting such world class service at a Residence Inn complimentary breakfast setting

There is also a great breakfest included with super service.

but included eggs, bacon, sausage, waffle maker, oatmeal and other cereals.

Complimentary Breakfast was great and the hosts, Claudia and Carlos, were exceptional.

Free breakfast with service by Carlos, Claudia and many others were fabulous- Carlos even retrieved the cell phone left by my wife.

Hot breakfast included - was great to have the option of a quick onsite meal and then head out on foot.

The breakfast was included and twice Claudia was able to help me throughout the stay!!!

Most exceptional were the wait staff at the free breakfast by the names of Carlos and Claudia.

We've been using Residence Inn hotels for years, and they have very convenient kitchenette and complimentary breakfasts.

Included breakfast is the best, Claudia and Carlos made us feel at home every morning, which was perfect to get each day going.

Room was clean and spacious and a special mention about the complimentary breakfast and Carlos for his super professional and friendly service!

Wanted to stay here based on size of rooms and free breakfast.

The complimentary breakfast was much better than the typical one in most hotels.

Residence Inn New York Manhattan / Midtown East

elevator

construction

free breakfast

family

breakfast staff

Will definitely stay here again, nothing was a problem, only busy at breakfast times.

Breakfast was fine at the times I went-7.30 and 8.45 ish.

We had tickets to see Kelly and Mark in the morning and had to leave early and we couldn’t even get through the buffet line before that.

Lovely friendly staff, great breakfast, comfy bed.

Hotel on 8th avenue at restaurant row.very close to Times Square.not too far to walk from port authority bus terminal.good sized rooms for Manhattan.very clean building and a great buffet breakfast.got a free gift as a returning customer.very worthwhile joining the Riu rewards scheme

Ideally situated, hotel was clean, comfortable rooms with excellent views, friendly staff, fantastic breakfast buffet which is a great start to a long day - would highly recommend!!

The buffet breakfast was more than reasonable, with multiple choice of both food and drink (repeated each day).

Everything was good from breakfast to sleeping to location.

The breakfast was superb with everything you could wish for.

Breakfast included which is great to start the morning without thinking where to eat.

The breakfast was excellent and filled us up until Dinner.

Lovely breakfast in the main (pancakes and waffles were a bit soft) and enough choice to not get bored.

Very comfortable hotel and really convenient for shopping and sightseeing amazing breakfast everyday.we would definitely book this hotel again the staff were very friendly and helpful nothing was too much trouble

The highlight of the day was the included breakfast that meant that we were well fuelled each morning and were able to grab just a snack when out saving time and money

The breakfast was ok, given the plethora of nationalities that they are catering for.

Our room was made up every day and breakfast was the best all in all we could not have asked for anything better….

The breakfast was also great with lots of choice and separate gluten free options, the chef was really friendly and happy to show me around the choices I had, even offering me separate gluten free bread and a muffin.

Breakfast buffet is a bonus, if you time it right queuing is minimal and the choice and freshness was excellent.

Breakfast was complimentary and OK, no more, no less.

Breakfast was included, and it was amazing.

Location is absolutely perfect for exploring the city - having breakfast included is a bonus

Cannot underestimate the value of getting breakfast included, with a family of 4 that saves time and money.

Buffet Breakfast was included which was a bonus.

Our room was comfortable and to our surprise breakfast was included.

We had breakfast included with our stay & it was brilliant.

Breakfast was included and had a great selection to suit everyone’s taste.

We had breakfast included which was lovely, our kids looked forward to this daily it was that good ☺️ we also loved the fact there was three dining rooms, so you get a bit of a mix during your stay and it doesn’t feel too repetitive.

We had a corner King room with a beautiful view with breakfast included.

It's great the buffet breakfast was included

Breakfast was included and was simply superb.

The entire family really enjoyed our stay here with the free continental breakfast each morning (that had lots of variety) and the complimentary suite with food and beverages on the 26th floor for suite holders.

The rooms are modern and surprisingly quiet given the hotel’s location.

Bathrooms are modern and well thought out with spacious rain shower, lots of towels and we found the toiletries to be lovely.

A comfortable and modern hotel in a great location for Times Square.

The room was modern, bright and had a floor to ceiling window on the 14th floor.

The hotel was modern, clean and very convenient to Broadway Theater and other Times Square attractions.

The hotel is big and modern, a bit of a hospital feel to the corridors

Lovely clean and modern hotel with friendly staff, room was great on 22nd floor, great breakfast with loads of choice close to Times Square & Hells Kitchen.

Clean modern room with more space than usual for NYC.

Modern, very clean and helpful, friendly staff.

The hotel was clean, well organised and modern.

Had a great stay at this hotel, rooms are clean and modern and the hotel is in a great location and has lots of restaurants close by .

Really nice hotel, modern decor and clean rooms.

Rooms were spotless, spacious, modern, plenty of room in bathroom, great shower.

The room was modern, comfortable, great large walk in shower and comfortable bed.

The only complaint would be that the room was a bit too small for 3 adults.

The room was very tiny, smelled of chemicals, and the bed linens were so ratty and pulled, stains all over them.

The rooms were small and they even got that wrong!

Rooms were tiny and the noisiest ever the doors slammed all night and people shouting and screaming then woken at early hours with the lift because people had to queue for the lift to go and have their breakfast !

Our room itself was very small, as is common in New York, with barely room for the bed and a tiny, slim desk.

The negatives… Rooms are quite small, walls are so thin you literally hear everything from the next room.

Perfect location and walking distance for Times Square and Central Park.

The location was amazing, close enough to Times Square,

It was within walking distance to Times Square and MSG.

The hotel was in a fantastic location, close to Times Square

Would highly recommend staying here if you want to experience all New York has to offer especially in the midtown neighbourhood you’re within walking distance of Times Square, Rockefeller centre, Central Park

Close to Times Square (but far enough away).

Hotel close to Times Square, centre and subway for easy access to sites.

Well located close to time square and many other attractions great services.

The location of this hotel is brilliant - close to Times Square, great for the theatre district and between 42nd Street and 50th Street subway stops.

Located near time square and the night life.

Great location on the 8th Avenue, walking distance to Times Square.

A great place to stay when visiting New York, close to Times square and walking distance to Empire State Building, Central Park and Top of the Rock.

Great location near Times Square and Restaurant Row on W 46th St.

perfect location with walking distance to Times Square, theatres, restaurants and bars as well as subway.

The hotel is in a great location, close to Times Square and a subway stop on 42nd street.

A centrally located hotel close to Times Square.

However, beyond that are several tall glass buildings in the theatre district, very close to Times Square.

(Just make sure you get to the right one; the Riu has two locations near Times Square).

Hotel Riu Plaza New York Times Square

small room

times-square proximity

modern

hotel - excellent, room - perfect, staff - exceptional, garden in back - serene, location - on point, free breakfast - just right
Great place to stay in NYC - centrally located, very close to subway, quick uber ride to everything!

Sweet outside area to hang out and eat breakfast.

The breakfast was the best I’ve had at an inn.

A little cute backyard where you can have breakfast or chill… everything is perfect.

Nice breakfast croissants from a local bakery!

Breakfast was very local and nice with croissants every morning!

The croissants for breakfast were from a local French bakery and were great!

In the warmer weather you can have your breakfast in the charming garden, a definite rarity in New York!

Had a lovely time at Chelsea Pines Inn , very helpful staff, clean rooms and a breakfast to start your day without hassle.

Excellent value for NY, no hesitation in recommending for a short break in the Big Apple

Close to my appointment, comfortable room, friendly staff, and a great breakfast.

That’s right, breakfast is included and while it’s fairly basic including cereal, coffee, juice and delicious bread they also include a freshly made croissant.

Ample hills creamery is closeby, also 2 minutes away from a subway to times square.

The dining area is charming (both indoor and out) and we appreciated the fresh and good quality baked goods at breakfast.

The place itself is charming, the rooms are comfortable, the breakfast is delightful, andthe staff is very friendly.

The only flaw I could find is the lack of an elevator, if you’re located on the last floors is not optimal.

Chelsea Pines has five floors and no elevator so I requested and was given a first floor room just before the breakfast area.

That there was no elevator was known up front.

The toilets are tiny and uncomfortable
- Accessibility - the listing says “no elevator”, what they don’t tell you is that you will need to climb to the 5th floor in a narrow and steep staircase
- Breakfast - there is NO breakfast (although they advertise it as “breakfast included”).

The one limit for some people is that there is no elevator.

There’s no elevator, which may bother some travelers (although I didn’t care), and steps at the entrance may make access difficult – if not impossible – for handicapped visitors.

Caveat: There is no elevator for this steep 5-floor walk up, so those with walking disabilities may be discouraged from staying here.

Don’t miss this detail:  it is a walk-up - NO ELEVATOR.

Only negative points would be the lack of elevator.

I was informed my room was on the fifth floor and, no, they don't have an elevator.

My room on the 1st floor was tiny (OK with me) so the abscence of elevator didn't bother me at all.

There is no elevator so there is a possibility of walking up 5 flights (staff will carry your bags).

It is extremely convenient for the subway (a 2 minute walk away) and you can walk to Greenwich Village, the shops of 8th Avenue, the Highline, Chelsea Market and many other places.

An amazing location for Greenwich Village, Meatpacking  District and Chelsea Market,  and so we'll connected on the subway.

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