The hotel's key card system was not adequate to show that someone had entered my room.

Was here for a reunion and the front desk wanted to charge a fee to deliver the welcome packets. Huh?

Just a note every restaurant in New Orleans requires your Covid vaccination card to enter the establishment.

Also, for security purposes they should update their security measures on elevators by having access to use the elevators by key card only.

Hopefully, during this renovation, the elevators with be modified to require key card access.

Found out yesterday I was charged for the room twice!

To be charged $40 per night for parking and then have these problems is not worth the risk of being late to important events.

We had a three way conversation with Amex and a Monteleone manager.

A slight snafu popped up on my credit card and the Hotel Monteleone Reservations Manager took care of it right away.

When we entered our room, we found that the Monteleone had gone so far as to upgrade our room without our requesting an upgrade and inside we found a handwritten card congratulating us, two VIP passes to the Carousel Bar downstairs, and a king suite with the most incredible views of New Orleans we could have ever even asked for!

I booked via AMEX and the hotel being so empty I was surprised I was not offered an upgrade as it is to be offered if available through the program.

I would rather they just charge a few bucks more and not do the side-order shakedown for water and internet.

Now, that is what I call a "take charge" attitude from the front desk staff.

When with a group of people (4), I was told that they couldn't split the check more than two ways, and when they did, they charged me a mandatory 20% gratuity. WTF.

Tripadvisor fixed the error and we were reimbursed our double billing.

I brought it to the attention of front desk staff and they assured me that the right card would be the only card charged.

however is the $1000 charge taken from our credit card and so far not reimbursed.

He volunteered to help me with my vehicle after I was are parked in the garage,  I had left my business cards in my truck,  he went retrieve them and gave them to me in minutes.

This hotel is great for any type of travel that you may be doing - business, family, couples, solo - it is just perfect.

King, Mike, and Nolan made me and my sisters feel like family.

I was recently there for my 40 birthday and the hotel staff was so nice and treated us like family.

Everyone is so friendly and polite, it's luke tour a part of their family.

My family and I had a great time in New Orleans and we enjoyed our stay at this hotel.

Don’t hesitate to book the Monteleone, it is ideal for any visit to New Orleans. My suggestion would be to book a larger room than the traditional if you are looking for space or traveling with family,

We selected the Monteleone as base hotel for a family wedding, that was held just down the street.

Many memories to be cherished were made with family and friends through the efforts of the entire staff at Hotel Montleone.❤️

My daughters wedding party, family and friends stayed and we could not have ask for anything better.

Especially LISA (front desk) who took the time to find adjoining rooms for my family and CHRIS (bellhop) who took us to a wonderful jazz club!!!

The hotel itself is classic, elegant and family owned.

I love that it remains a family owned business.

The whole family had a wonderful experience at this hotel, in particular the pool.

This family owned business hotel is so wonderful!

We stayed this last week with the several groups of family.

We had a family wedding with approximately 50 guest.

Just got back from New Orleans celebrating my 50th bday with family.

The hotel is in a great location, walking distance to all the sights.

The property is located in the heart of the French Quarter, which made it easy to visit area attractions.

Also the location is great so close to Bourbon Street, Jackson Square and Canal Street
Would not hesitate staying here again next time we visit.

Location, amenities, and customer service.

Gor Hotel in a great location with a great rooftop bar!!

The retention of building period characteristics, proximity/ location to areas of interest.

Enjoyed 3 nights in this crazy city 31stAugust , the hotel is in a great position and a haven from the madness of Bourbon Street only one block away.

Historic hotel located in the Frwnch Quarter on Royal Street.

The Hotel is in a perfect location to walk almost anywhere.

Fortunately, this hotel is located in close proximity to fantastic dining, shopping, parks and easy walking distance to streetcar access.

Hotel is centrally located in the French Quarter.

The hotel was in a good location, enjoyable and the price was right!

It has a impressive facade and a great location close to all that the French Quarter has to offer.

It’s location on Royal Street is perfect - walking distance from everything in the French Quarter and just around the corner from the streetcars on Canal.

The hotel has lovely old world atmosphere and an excellent staff in a great location.

The hotel is located on the edge of the French Quarter.

This was a great hotel in an ideal location.

Location wise this hotel is perfect as it is close enough that you are away from the real busy areas

We have just stayed at this lovely hotel in New Orleans.

Stayed here for corporate travel and was my first visit to New Orleans.

The Hotel Monteleone is, to me, the best place to stay while visiting New Orleans.

Hotel Monteleone was by far the best experience I have had in New Orleans.

I would recommend a visit to anyone coming through New Orleans.

Hotel Monteleone is by far my favorite hotel to stay when visiting New Orleans.

but Kathy made sure our patient wait was rewarded with the best beignets to be found in New Orleans!

The staff at the restaurant (and desk) was classic New Orleans, friendly, remembered our names, hit that perfect balance of being attentive without being intrusive. The housekeeping staff was polite, smiling, and when I'd left my pajamas out, they folded them (better than I could!)

I will definitely be back in New Orleans and this will be the only place I stay.

The Carousel Bar is a fun stop for a drink and appetizer to take in some New Orleans History

My wife and I came down to New Orleans for our anniversary.

The Hotel Monteleone is my new favorite hotel in New Orleans and quite possibly anywhere!

I just came back from a trip to New Orleans, my sister and I stayed at Hotel Monteleone.

I will definitely stay here next time I visit New Orleans!

New Orleans certainly stole my heart and I wish I could have stayed there.

The romantic and historic French Quarter is an absolute must see if you come to New Orleans.

Location on Royal street is excellent, very safe, quiet for New Orleans and tons of cute boutiques are on Royal.

I recommend this hotel for anyone coming to New Orleans, specifically the French Quarter’s.

This is our favorite place to stay in New Orleans.

The Hotel Monteleone is one of the best places to stay in New Orleans, whether staying for a business conference or for vacation.

I complained because this was the first time we have ever had a hotel try to charge us.

But no, we had to pay for 4 days of 48$ when we had stayed there.

This is not a Four Seasons and the property/pool in no way justifies these prices.

One does not expect these complications when paying high room fees.

The room was tiny for the price, the bathroom laughable.

Keep looking this place is overpriced and not what it was 50 years ago.

Criollo restaurant serves a bountiful a la carte breakfast - not cheap,

They charge $17 a drink and don’t tell you until the bill comes.

We didn’t have anything special and given we paid more than an average hotel you would expect something better.

The service provided did not rationalize their high daily rate.

We returned at 7 and were shocked to find the most expensive room in the building had not been cleaned!!

The hotel paid attention to details, all the carpets were covered with plastic to keep them safe from the partying that was happening during Mardi Gras.

A slow wi-fi connection is provided, with the option to upgrade to full speed at a cost.

Firstly, I asked if they could get us a small amount of milk for our baby's bottle.

Requested speaking with Hotel manager/ Owner. Denied.

He asked if there was anything else he could do for me,

At the last minute I called the hotel to request an early arrival.

Requesting a late check-out was a surprising drama.

Since they would not change my room to a "Preferred Room" as booked, I asked for an adjustment to my bill for the $97.00 per night difference.

Upon noticing this and not to be accusatory  I headed down to the front desk to report it and the gentleman asked how much all was worth and I explained I wasn't accusing because the items were nonsense and not worth a lot

The bar manager needs to be asked to step outside for an Attitude Adjustment.

I asked for room change and no room available.

We would be gone all day so it would be clear- he asked if I took do not disturb sign off door and I said I did.

I requested a room clean the night before and was not done the next day, despite reminding the front desk.

The only reason this was not 4 stars was that they were not cleaning and servicing the rooms at the time we were there (Phase 2 of the pandemic) unless you requested it.

If you would like to hear sounds from Bourbon Street request room 1457 and be prepared to be spoiled by the Hotel Monteleone staff!

Only complain was the concierge was not there to assist during the scheduled hours which would have saved me some hassle.When I asked at the front desk, they said they left early because it was slow.

I asked at the front desk if they had an air purifier they could put in the room.

We had requested AND CONFIRMED (twice) connecting rooms.

The hotel has also been IGNORING my request for a refund-they literally will not return any calls or emails to discuss the issue.

Food during meetings was exceptional as well as staff assistance.

but he didn’t matter as we had some get cocktails and listened to fabulous music.

The staff, Jason and Donna were great- they gave us travel and food tips, even recommending their personal favorites!

Had Breakfast at Criollo, KATHY provided excellent service, yes food was excellent.

My room was quiet and i could tell this hotel knew their primary guest demographic as there was always an endless supply of free bottled water in the room and provided when delivering room service (I always have water with me so was very excited

The restaurant and bar staff were always attentive and welcoming, from the food suggestions to the places to experience a good time.

We ate breakfast in the restaurant, which was surprisingly very busy for a Thursday morning.

The food in the restaurant was delicious.

Service was quick, food was good and the kind gentlemen who brought our food mentioned this service had just recently been brought back Post-Covid.

She really knows her menu and how to treat you with Southern hospitality.

Food was delish and service was excellent.

Tim, the restaurant manager, was so kind and welcoming.

It was a short walk to major sites like Café du Monde, river, Harrah's, and the Aquarium.

Hotel Monteleone is within walking distance of fantastic restaurants, great night life, Jackson Square and the World War II museum.

The service was exquisite, we enjoyed our Criollo restaurant brunch-superb wait staff and food.

I defo recommend the vampire cafe for food (especially the steak) just a 5-10 mins walk!

Delicious food - both at the Criollo Restaurant and for room service.

Hotel Monteleone

creditcard

price

request

restaurant

location

new-orleans

Alsooo the bar in the hotel is soo cute and great for photos!

Other highlights:
Bourbon O Bar right in the lobby
Centrally located by all the action
Great amenities
Fantastic staff

To Note: You are right off of Bourbon street and there will be noise.

We also spent some time at the Bourbon O Bar which is conveniently attached to the hotel.

Enjoyed the bar and the jazz bands a lot.

The parlor was a separate room that had a couch, a 2nd television, a 4 seat dining table and a bar area.

The hotel is located in a great place and the adjacent bar staff was very nice

Friday night, after enjoying cocktails on the balcony, we ventured out and went to some of our old school “go to’s” like Pat O’Briens Courtyard and the Piano Bar, The Old Absinthe House, and even stepped over to The Carousel Bar.

The room and hotel was very clean and the Bourbon O Bar was connected to the hotel.

After having dinner and wondering around the Quarter, we enjoyed coming back to the hotel bar.

We had a great buffet breakfast and the Sazeracs in the hotel bar were as good or better than any we found in New Orleans.

Having said that, I must rave about the bar staff; the most professionally crafted cocktails I have ever had.

In addition, the bar staff, Andrew, Aimee and Seth were very welcoming which added to the ambience!

Folk Art Gallery, Crawl New Orleans, TOURS by STEVEN, QT Pie Boutique, Spa Atlantis, Spa Atlantis - French Quarter, Our Lady Of Guadalupe Church, Magnolia Candy Kitchen, Windsor Fine Art, Wicked Orleans, Weed World Candies, Traders' Emporium Outlet, Omen: Psychic Parlor and Witchcraft Emporium, Greg's Antiques, Second Line Arts & Antiques Mall, Secondline Arts & Antiques, The Carousel Bar & Lounge, Spa Aria, RideTHISbike, Planet Beach, Ryan's Irish Pub, Palm Court Jazz Cafe, SHOW ME NEW ORLEANS TOURS, Bar Food, NOLA PEDICABS, Museum of Death, Cajun Queen Tours, Need A Ride Pedicabs, Pamela Marquis Studio, St. Louis Cemetery No.

We loved the hotel and the bar and the staff.

Why did the hotel not NOTIFY US that our 2night stay at an “expensive, lovely hotel” was going to be like 2 nights at a construction site???

Downtown where the Hard Rock hotel construction mess is about 15 min walk.

We parked our car with the Valet and were warned it may take 45 minutes (instead of the usual 15) to retrieve it back to the hotel due to construction in the French Quarter.

Oh, and during the day there’s heavy street construction on this side as well.

Note there is sidewalk construction going on on Bourbon in front of the hotel so do not consider paying the extra 100 for a bourbon view balcony until you confirm the construction is over.

Although, the streets around the hotel are under construction.

however when construction is covering the entire street below and work begins at 6AM we were not pleased.

The hotel really needs to be renovated   The bathrooms were not very clean  Construction was being done so there was a poor view outside a lot of jack hammering during day and dust blowing dirt Road was closed front of hotel   Some redecorating and changing outside doors and terrace would help immensly

Except for the road construction works next to hotel entrance, and the drunk young people wondering Bourbon street  where the hotel is located.

Also, Bourbon Street was under major construction.

In addition, construction started at 8 am until quitting time each day.

but your in house reservations did not tell me that there was major construction on bourbon street if i had been told i would have never taken that room ALSO THERE WERE BITING BUGS IN THE BED i have stayed in your hotel three times and have always been happy this trip was very bad and aS IT STANDS RIGHT NOW I WILL NOT COME BACK

Bourbon street construction beyond the hotels control.

The only problem we had was the construction equipment just outside our window every morning starting at 6 am.

but they should have told us the street was under construction.

although there was major construction on the corner of Orleans & Bourbon that I wish I knew about BUT the sounds didn’t bother me too much.

Also, no one bothered to tell me Bourbon Street has been under construction for over two years and the street in front of this hotel is closed.

Current construction on Bourbon street makes the hotel hard to get to right now.

There was a lot of construction downtown during our stay which affected the trolley lines and walking through Bourbon Street

Note: During our stay Parts of bourbon street were under construction outside the hotel which contributed to some complications outside hotel control

We had our room on a higher floor and didn't have any issues with the elevator wait time.

P 

If you are older or have mobility issues, you may want to keep in mind that the hotel is basically a square with a courtyard in the middle with one set of elevators at one corner by the lobby.

When I asked to be relocated, to something closer to  the elevator I was told that hotel was sold out and all rooms were taken.

Syated on the 6th floor, immediateoly adjacent to the elevator.

Had to use the staff elevator as many others had to do also.

The Bourbon Orleans elevator is located at one end of a somewhat circular layout of rooms so depending on your room location, you may encounter a LONG walk from the elevator to your room.

Due to the location of our room, it was easier and faster to use the staff elevator which isn't much to look at. The hotel staff suggest its use and their signage states "temporarily for guest use."

Seems like the elevators are old and with so many people they were experiencing some problems running at times.

The lobby was emaculate, the elevators were constantly broken, the hallways had fans in them

even though my room was paid prior, food nasty,  elevators not working ,  horrible experience!!

Some upkeep to mattresses and elevator are needed

We requested an interior pool facing room away from stairs and elevators.

We appreciated the security in the hotel as someone is always at the front door later in the evening and you have to use your room key to summon the elevator - not just to access your floor.

There are some signs of wear in the hallway rugs and elevators,

You had to have room keys to get into hotel at night and to use elevators.

But even before we could get our luggage to the proper person to store, they found a room for us, and being right near the staff elevator, we used this for our visit (not fancy,

but the rooms are small and the elevators are very small and there is not enough of them.

Had to walk all the way around every single hallway from elevators every time I wanted to come or go from the room.

Super safe, you have to use your room key to get in elevator.

We highly recommend this hotel for a family stay in New Orleans.

I brought my son and would t hesitate to recommend a stay for families or adult only trips .

My family, 2 young teen boys….was looking forward to New Orleans all week coming home to Texas from a baseball tournament.

We stayed here as a family and it was nothing

We had an amazing experience with Monique Green, who went above and beyond for our family, making us feel welcomed to the city.

The 2 story Hospitality Suite was perfect for our family gatherings.

My family has come to NOLA many, many times

We always stay here and I always send my family and friends here and everyone has the best reviews of it.

Family wedding and this hotel could not be more accommodating.

Our family was tired when we got in and it was late Valet was awesome front desk helped our every need.

but the hotel is steps away from another street which is family friendly!

My family stayed at the Bourbon Orleans Hotel and attended their Brunch with Santa.

I booked three rooms for a family birthday celebration and we had the best time.

My family and friends were extremely happy.

My family stayed at this hotel for a wedding, and the  wedding venue was in the courtyard and it was beautiful.

Would recommend this hotel to all my family and friends.

The staff here truly makes you feel like family.

Awesome place to stay and I would definitely recommend this to all my friends and family.

We came with 10 guests made up of friends and family!

We have come to know and care for everyone working here and they treat us like family! !

The one problem I had with my balcony was fixed almost immediately.

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