All the staff are friendly and helpful and nothing is too much trouble for them all in all this is a great hotel and is in a fantastic location.

Fourth visit to this lovely Hotel,excellent standard of accommodation.Good variety of food in the restaurant,always hot and quickly replenished .Used the A La Carte restaurant which was also excellent.Evening entertainment was very good,Bar staff always friendly and quick to serve.Outside seating area lovely with well kept gardens,good snackbar for drinks and snacks.We have no negative comments and will return next year.

It is a beautiful hotel with great food and clean rooms, most of all the staff are fantastic, nothing is too much trouble for them, and they are so friendly and welcoming they make your holiday even more enjoyable.

And all of the restaurant staff were brilliant too,  very friendly and kindly helping us to practise our Spanish!

The staff all work very hard and are professional and friendly.

Every member of staff we encountered was friendly and welcoming - receptionists, kitchen workers, waiters and cleaners.

The staff make the hotel all very helpful & friendly.

This is the 4th time we have visited here,and nothing has changed in the years,all the staff are friendly,brilliant,nice people.

Staff were so friendly and accommodating , loved every minute x

From start to finish we were made to feel welcome by the friendly staff.

All the staff were so friendly and the hotel was spotless and close by to everything in Nerja which is a lovely Spanish Town with plenty to see and do.

The hotel was lovely & all the staff were really friendly & helpful.

Hotel staff were very friendly and couldn't do enough for us.

All through our trip the staff were fantastic, all really hard working and friendly and couldn't do enough to help.

All staff are friendly, helpful and professional.

Very friendly and helpful staff, spotlessly clean and great variety of good quality food on offer.

Staff are all super friendly and helpful.

Spotlessly clean, the staff is first class and there is a great choice of food.

They are consistent - well managed, welcoming, comfortable, accommodating and always of a high quality.

Yeah booked this hotel last minute and we were not disappointed- from check in to check out hotel staff and amenities where 100% - we will definitely return and we can highly recommend this hotel to everyone

The restaurant is bright and welcoming and the food is delicious and well presented.

The restaurant is bright and welcoming and the food is delicious.

A fabulous winter break at this beautiful hotel everything about it was excellent from the staff to the accommodations and the entertainment I would highly recommend anyone wishing to take a break in this hotel.

The staff go out of their way to make you welcome from the moment you arrive to when you leave.

Clean, Comfortable bedrooms, quality food, outdoor and indoor swimming pools, lovely reception area and only minutes away from the centre of Nerja.

The Reception is quick, easy and well organised.

Well done to the management and staff for providing such a great base for a holiday.

Food very good plenty of choice and the staff are very helpful overall in the hotel.

The staff were very accommodating of my vegan diet.

although there are some people who seem to rush down in the morning to leave towels and then disappear!

Enjoyed everything about this hotel (except the towels which are small and hard!).

but please upgrade the towels, thin, ragged and sad and when I caught a bit of sunburn it was most unpleasant using them.

Sadly the habit of people putting towels down early morning is a pain,

but of course the towels go out early though the sitters are not as early!

My only criticism would be the room towel are a bit smalland thin.

The booklet even states that staff will actively remove said towels if this practice is seen to be happening.

The only complaint I have is that towels put onto sunbeds and no one coming back to them until well into the afternoon  there was a lifeguard on duty and no towels were taken off sunbeds like the notice said it would be.

however be quite busy around the pool with people putting towels down quite early , we still still found sun beds that were suitable for us.

We did chuckle some days watching guests from our balcony rushing to put towels out, in the same spot, day after day as

The only criticism was of other guests who reserved sun beds with towels not returning for long periods of time, not easy for the hotel to police!

The only down size to the room was the towels in the bathroom,they were thread bear and small.

The only thing I didn’t like and it’s petty, the bathroom towels were a waste of space, they were small and useless, plus it could of done with some music round the pool, and that is it.

Towels are a bit threadbare and could do with replacing.

towels are rather small and far from soft and fluffy no  face cloths, slippers or bath robes.

but towels in room are very rough and should be updated.

People did go and put their towels down early and leave them for hours unattended!

If your not so active or able you can easily stop on the way for refreshments 😊 would I stay here again yep, are most or the reviews on here stupid, so what if the towels are brown or thin, thin means they dry quicker! !

Hotel Riu Monica

towel

Paid private parking on-site

Free internet

Pool

The Christmas gala dinner is lovely, and plenty of food and wine included and the Staff friendly and attentive.

The vaule /service staff/location/ nite life /pool and spa 💯 its friendly atmosphere even a happy hour 😀 second time in 4 months came September booked for Christmas easy to get into town free parking

The staff on the whole were very friendly,

The housekeepers were the only people there that helped and were friendly towards me.

That aside:
The staff are friendly and courteous and appear to work extremely long hours.

the rooms are thoroughly cleaned every day and the staff are very helpful and friendly
 it’s 1.25 miles from the beach all down hill  then choose to walk back or take a lovely walk along coast line into town with nice shops and restaurants.

Good value - friendly hotel, nice pool and balcony area, reasonably priced drinks (happy hour is 5-7), food ok

Housekeeping was friendly, accommodating and efficient and visited daily.

All the staff we interacted with were polite, friendly and helpful, especially the blonde lady in the restaurant 😊A very enjoyable time.

The hotel is spotless, pool area great(apart from the selfish people who reserve beds and don’t use them all day)
ALL staff work very hard and we have always found them friendly and helpful.

We found the bar staff to be friendly and helpful.

The staff were polite and friendly and the pool looks nice

Very clean and tidy rooms cleaned every day with fresh towels buffet breakfast good that caters for all tastes entertainment on certain nights with great guest involvement pool facilities good and friendly helpful staff

but the hotel is clean staff friendly and the sports bar is excellent,two big supermarkets close by very handy, would return again

It is a lovely hotel, spotlessly clean with friendly and helpful staff.

I was worried about the poor reviews before we stayed there

Evening meal was luke warm and of poor quality food.

The room we were allocated had a poor outlook - the bins and tatty sunbeds.

though was the food, it was of poor quality.

Breakfast was equally as poor we both ended up just eating toast and jam every morning as the rest was swimming in oil and very poor quality, the evening meal was even worse limited choice each day which was pretty much exactly the same each night so we ended up eating out after 2 nights trying to eat what was on offer.

But,oh dear, the evening meals are poor and repetitive.

It was of poor quality, unimaginative, boring and not served hot.

but the location is such that we had a long walk downhill to the beach and the evening food was so poor that we had to find alternative places to eat despite paying for half board.

however the rest of my staff was very poor.

I was concerned about the poor reviews on the quality of the food and so emailed the hotel before booking.

but due to the poor quality we ate out every other time for our 2 weeks.

The poor bar staff were completely rushed off their feet at lunch and at happy hour, only one person running the bar and food.

Some of the public areas were poor with used cigarette

Staff very helpful when needed , no issues getting sunbed though lots of people hovering around awaiting unlocking of beds , some of which could do with being replaced , as for hotel gym I’m afraid it was pretty poor ,

Wrong  room, Family room 3 beds in the garden room smell.

I think this says more about their lifestyle and the number of cigarettes they smoke more than the location of the hotel.

but nothing in it, we had to leave clothes in suitcases, it was above the kitchen so when the kitchen staff decided to have a smoke, we had to endure as we were above.

but the only other shade available was under the smoking area .

again poor choice, no fresh fruit, honey etc, stale hard bread, we asked if any banana only to be told too expensive!

They run out of ice cream on the second night and it was left like that for three days, eventually being replenished with two tubs of chocolate which looked disgusting.

Only downside was a slight smell in the bathroom first thing in the morning.

Food was above average although vegetarians may be a bit limited  A few negatives - room could smell of drains

The negatives about the hotel - we had to change rooms because of the smell of the drains, it was nauseating.

The room itself(111) smelt of a cross between damp, musty and cats.

We flew into Malaga where it was throwing it down to such an extent clothes in our cases were damp.

Don’t get the garden level rooms as they smell damp and have Ferrell cats on the small patch of grass.

In the room was a bit better, except that it was constantly smells like someone was smoking in the room, maybe it's ventilation problem.

Food was disgusting and looks like it's left on the buffet for hours especially considering the few people that were dining there.

Spa area smells like a clorox;  jacuzzi is soppy.

but unfortunately each morning the stench was always there but did disappear later on during the day.

However the staff and Christmas dinner would makes it all worth while.

Manners and common courtesy cost nothing.

The the rest of the staff was great they where rushed of  there feet nerja is special and lovely never had a hotel like it all the years we have visited 😒 Spain

All the staff are very pleasant and efficient.

Nice hotel, very clean, staff very nice and work hard.

but we’ll worth a week or more for a holiday , it’s very clean, the staff are all very obliging , lovely sun terrace , the Roman bath and jacuzzi lovely and relaxing , the food is fair for what you pay , we never starved .

The staff work hard to cook tasty meals, always 2 meat options and a fish option.

Staff were all lovely, especially Antonio at front of house, so helpful and accommodating.

Rooms were clean and tidy staff were helpful.

Returned again to nerja club after visiting last year ,the hotel is wonderfully clean,very helpful staff ,booked a twin room

We had a well equipped room which was meticulously cleaned each day by the hard working cleaning staff.

Only one person was working at breakfast they were busier than a one-armed wall paper hanger!

Toilet didn't flush properly and Ned side light hanging off the wall.

The lampshade was hanging off the wall dangerously and the toilet didn't flush .

Original room for 3 was tiny and facing a wall.

but I would call it a 2 ⭐️ I would of bin asking to be moved is this was my main holiday for was very repetitive same every night  staff are lovely very help full plug sockets hanging out the wall in bedroom bath shower need updating sun beds broken long walk to Centre but we don’t mind walking

The plug sockets hanging out of the wall and the electric meter being open.

The rooms could do with a tidy up, not much just things like seal around the bath, hole in wall where new air con fitted 
Spa what spa. .

I read reviews about the walls being thin and guests being unable to sleep

With a small fridge, kettle adequate storage (just, could do with a chest of draws) fluffy towels and the most powerful shower we've ever had the rooms were almost perfect, the only downside being that the walls are very thin so some noise does carry!!

The walls are very thin and we were regularly kept awake by our neighbour snoring.

When you sat on the wc it clanged as it was loose from the wall.

but clean, beds are comfortable but the aircon unit kept dripping water onto the bed at night, the towel rail kept falling off the wall nothing done about it.

but was let down by the balcony (if that's what you can call it) just enough room for a small coffee table and two chairs, and the view was the wall of the next property!

The sun lounge overlooked a bungalow , on our first day they started to rip out all the interior it was unbearable walls being demolished, skips being filled up it went on from 8 am to 4 30 every day except Good Friday and Easter Sunday, whilst this was going on the continue barking of dogs, this also went on all day and woke many people up middle of the night.

Yes I have to agree the rooms are not the biggest and the walls are quite thin

The only fault I could find with the hotel was as others have said the walls are very thin and you will be kept awake by people talking or the TV.However for the price we paid you would be hard pressed to find better value on the Costa Del Sol

Paper thin walls, you can almost hear people changing their mind!

Hotel Nerja Club & Spa

poor

wall

smell

Free parking

All staff were very friendly and helpful.

Bar staff friendly enough, room clean and comfortable

All the staff were friendly- reception, waiting staff, cleaners, everyone was cheerful and helpful.

The staff were friendly without exception.

Staff were friendly, all spoke good English, and service was prompt. Recommend!

Friendly, always smiling and is excellent at her job   We arrived by car and someone from the hotel met us and showed us where to park in their garage.

The staff are all really friendly and efficient.

As well as the friendly and accommodating staff, the hotel was spotlessly clean, the breakfasts delicious and the atmosphere was great.

Very friendly staff, made to feel very welcome.

The reception staff and maintenance people are charming and friendly.

the staff were all very friendly and lovely and we thoroughly enjoyed the excellent facilities and the amenities like the hot tub and sun loungers .•Lovely hotel

The staff, all of them, were so warm, friendly and welcoming yet still efficient and professional.

The whole hotel is spotless, with lovely friendly and efficient staff in all departments.

A great location hotel, very clean with attentive & friendly staff.

A few things we didn’t like were the hard beds , the poor air conditioning ( in November ) and especially a knock on the door and a phone call at literally 12.02 to say room needed to be vacated - we knew this and were just gathering ourselves together

The food was poor and totally overpriced ( this seems to be the main theme of this hotel) I came back from a wedding late in the evening, I hadn’t really eaten much during the day and I asked at reception if it was possible that I could have a bag of crisps/chips just to kill off my hunger.

Also I would say the choice of food in the buffet is very poor on an evening and breakfast is generally cold.

The tea and coffee at breakfast were awful and the quality of the ham poor.

The prawns seemed to have hung about all week in various disguises
 I agree with Beulah the desserts were poor  tasteless cakes and the biscuit on top of the custard, no idea why it was there.

but for me, a non meat eater, the choices were poor.

It was tired, had a tiny bathroom which measured 7’6” by 6”, with a shower over the bath, no separate cubicle, very poor quality toiletries, the cheapest loo rolls money can buy, and a loose toilet seat which remained that way throughout our visit.

Our one area of disappointment was the poor service in the dining room.

Dinner was generally quite poor ( hence 3 stars) mostly barely warm and not varied.

They then changed the wording on our confirmation and on line stating no balcony - by this time the hotel was fully booked and we couldn’t re book a balcony room 
Very poor from Jet 2 who are representing this hotel.

Breakfast was very poor with foul tasting coffee and a basic selection of foods more like a 2 star..

Choosing to book through TUI we expect them to filter out poor accommodation and not accept rooms just because the hotel classify it as a standard room.

but I had no option other than ending-up with a poor appetite for my evening meal.

but dinners have declined drastically including very poor wine cellar.

The room is spacious and the bed linen is clean, however you could hear your neighbors sometimes (poor sound proof). Buffet brekafast is good

but feel we have had a poor response to what we were told at check in.

Also reception asked for a credit card guarantee despite room being prepaid even before they welcomed me which probably put me a a poor mood before I had even fully checked in.

An admin lady approached me at breakfast the following morning and said I could have all the teabags I wanted.

Hotel Balcón de Europe Nerja

Frosty reception, no smiles or warm welcome.

In summary the hotel cannot be faulted for location, facilities and the wonderful staff.

Very professional and courteous staff throughout - nothing is to much trouble for any of them.

The reception staff were always cheerful and helpful

We really enjoyed the food the breakfasts were lovely a great variety including an omelette/crepe station.

Lady (not sure who she was) from hotel sought feedback during stay good service not experienced that before.

What the Balcon does it does well - and the staff are all keen to go that extra mile for its customers , they were welcoming- pleasant & efficient
The best recommendation is its customers and I met lots of repeat customers whilst I was there.

The Balcon De Europa hotel in Nerja is excellent with fantastic staff and first class service.

Great views , great rooms, excellent staff, breakfast and dinner are really good, right on the beach , access from the lift, with beach towels provided, also access for guests to use the toilet on ground floor via your room card , not sure if anything could be improved, well done all of the staff and management

The staff treat you like you’re a complete burden on them.

We were handed a chatty t shirt (for the 60th anniversary) and offered a drink of water in a paper cup.

The hotel staff were really helpful and nothing was to much 
I would have no hesitation on recommending this hotel.

We were greeted by Richard on reception and he was an absolute gentleman - so helpful and kind.

Staff were attentive and professional always pleasant and knowledgeable.

Hotel Balcon de Europa

Paid private parking nearby

Free High Speed Internet (WiFi)

Pool - It was the end of October so expected it to be cold, and it was :)

Pool was very cold this time of year and it’s not heated

DO NOT STAY AT THIS HOTEL--I assume the good ratings are from people who live in cold temps and are just desperate to have a beach and pool.

but food in all sittings could sometimes be cool are in some cases cold.

Being picky I would suggest a couple of improvements that would make this my perfect holiday place;
 a larger cocktail selection,
a larger desserts selection,
some of the food isn't kept warm enough and sometimes is cold.

Staff very rude and food not so good, was always cold.

Fruit, cereal, hot & cold breakfast in abundance.

A big issue we had is that the pool was just too cold, our 3 year old refused to go in with it being so cold, this was really disappointing as we expected a week of pool/beach days.

the pool was cold as ice, no option of air conditioning in April only heating.

Rooms were ok.  Could have done with summer quilt as we often woke cold in the night as thin sheet only on bed.

Food varied and hot with excellent cold selection 
Beds very comfortable 
Staff attentive, nothing too much trouble 
Not much to do, night entertainment quite poor

Both hot and cold, meat, fish and vegetarian.

First of all the swimming pool needs heating because end of October it was freezing cold.

it was tasteless and often cold you have to get there when the restaurant opens to stand a chance of the food been hot.

Most food was cold and the selection was taken out of a bad kids menu.

Sadly both the sea and the pool were too cold to use this time of year.

but nothing to wash these up with 
Pool area is nice but a little dirty and dated and the pools are not heated so freezing cold!

This was my second visit to this hotel and once again excellent room with friendly helpful staff.

99% of the staff were lovely, happy, helpful and friendly.

All staff who work at this hotel are friendly, entertainment was ok, karaoke, live singers and bingo on different nights.

Hotel was lovely, staff were very helpful and friendly - have to particularly mention Paola who cleaned our room and Alberto in the restaurant who was so pleasant and kind to the children.

The staff were ok, not overly friendly or helpful.

The staff,  everywhere,  all departments were friendly and welcoming.

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