Great hospitality the staff was really great the bbc cafe had a very great ambiance Mr Yash and Mr Sanabil assisted us with great hospitality the staff was really friendly and the cafe had great cafe atmosphere really enjoyed myself

It was the first time we booked there, first impressions were the rooms are very nice and clean, staff and house keeping are very nice & friendly throughout our stay.

We had Virun 3 times as a server and he was always friendly and attentive.

Our experience was supper at hotel and in executive lounge we were served by Mr Nikhil Thapa and he is very friendly and  served us very well .

Friendly welcome and check-in experience.

As always my stay at Jw Marriott Juhu was a pleasurable one and of course it helps when every staff member is so very friendly and also remember you from previous visits.

Very professional and friendly staff at the executive lounge; special thanks go out to Vinmesh, Mukesh, and Ben for the high levels of hospitality, attention, and extra care they provided us with.

She has such a great energy and so friendly and welcoming.

Really comfy beds, nice bathrooms, and friendly service throughout.

All the staff are very attentive, professional, and friendly.

Pratik was so friendly, served me up some great treats and generally took great care of me on my solo trip.

Thank you to all the wonderful JW Marriott Mumbai staff for being so wonderful and friendly.

The breakfast was delicious, and the lounge staff were friendly and accommodating to our large group.

Excelent hotel in mumbai,nice service good taaking,best rooms free space.best restarent friendly mannar
Poliste people kindly nice responce best in mumbai near by airport bustand railwaystation some other places

Very friendly staff and a great view from room.

Every single member of staff was friendly and super helpful.

Special mention for Zam who gave us good and child friendly recommendations 
Thank you and looking forward to visit soon

It’s beautiful, the staff is very friendly.

It was a over all Great Experience , excellent Hospitality, professional and friendly staff . .

The curtains needed fixing as they did not close and there was an awful stale smell in the room.

but the exhausting features were inadequate to completely remove the smoking smell, even after some time of smoking. 2.

Room originally given smoking room having all previous trips stayed in non smoking was surprised.

We had to request two diffusers to remove the smoke smell.

The key problem I have is really with the front staff whose attitude stinks.

Hallways upstairs were dark and smelled weird (I had traveled for a week in Delhi beforehand, no issues with smelly hotels there)
No toiletries.

First time room cleanup - the sheets were not changed, and were soiled.

Rooms do not have a nice climate (a bit smelly) and a refurbishment is urgently needed.

but by utter surprise a non smoking room turned out to be a smoking room, have highlighted the concern to the manager who promised to use humidifier to clear the smell but smell didn't go,  being a non smoker i was not able to sleep properly because of smell, not to mention, mine was last minute booking and i paid really high premium for a ocean view room.

Wash basin drain complaint attended , foul smell in WC area not attended.

Unfortunately pools are still closed and exterior renovations are happening which may have caused some foul smell during the visit.

It began during the time of check in itself:

- no membership rewards explained/given
- pathetic room (far from elevator, smoking area) despite my clear preference
- super long waiting times at the breakfast area
- totally mis-coordinated service; had to call 5-6 times and wait for over 45 mins to get a food parcel delivery

as a regular business traveler, this is the last thing one wants.

Smoking zone is only at the main gate making it inconvenient.

everything was on time and last minute adjustments were made without a sweat.

Amazing service…..Arvind the room service attendant did an amazing job and Prakash the security guard were helpful.

The staff is extremely helpful and courteous.

!❤️ Hiring staff like them is what really makes this hotel stand out, the girls were absolutely fabulous and deserve a raise!!

The chef Rajiv and staff Pawan were very accommodating of my daughter’s Nut allergies.

(7) Joseph at the Lotus cafe for being so caring.

Jude at the front desk arranged for balloons in the room and a small cake for me which was a lovely touch.

The staff with their unparalleled warmth and professionalism, truly elevated the experience.

The attentive staff and strategic location make it a top choice for both business and leisure travelers seeking a sophisticated and comfortable experience.

Special shout out to Appu and his team on the first class housekeeping service.

I commend Soham for his professionalism and commitment to excellence in the housekeeping department at JW Marriott Juhu.

I received a reply from Akshay that it would be taken care of.

It is the employees' effort that makes the experience enjoyable and memorable.

ROHIT VIRAAL AND SHREYAS WERE OUTSTANDING HOSTS 

PLEASEE LOOK AFTER YOUR KIND HOSTS!!

Most of the people  we interacted with were nice very few people went above and beyond.

Everyday everyone was super helpful and polite.

Such a nice area with pleasant aromas and staff that would say Namaste when they pass you.

JW Marriott Mumbai Juhu

smell

Free parking

Free internet

Pool

The service is excellent, the staff are very friendly and welcoming!

The arrival welcome had a lot of positive vibes & a friendly interaction.

The service and staff are very friendly and welcoming.

The room is quite comfortable and the staffs are friendly.

Priyanka was fantastic at the restaurant, she is so warm and friendly when we visited with the family.

Brijesh was a good host and very friendly.

Especially wanted to thank Saqlain for his prompt and friendly service.

A special mention for Brajesh and Sushant for their friendly service at the breakfast service.

They were very friendly, welcoming and patiently understood my daughter’s dietary needs and prepared exclusively for her.

Ashish, our waiter was amazing and so friendly.

Friendly staff and a special mention to Mr. Brijesh who was managing Vista.

Excellent service at the club lounge, tha waitersare exceptional friendly and welcoming, mr Brijesh and Rakesh have been more helpful than expected.

It was clean, stylish, roomy with excellent service especially form their staff Aachal.Most friendly and helpful staffs ever.Food was good and great value for money and service was attentive and efficient.

It was a wonderful stay with a lovely view… the staff was friendly and very accommodating…I highly recommend a stay at the Hotel….

They look after every detail with precision and a smiling friendly face, especially Aryan, Rakesh, and Bharat.

Very courteous, helpful and friendly staff with excellent service.

There was drilling work on going entire afternoon , that was disturbing my kids sleep .

Rooms werent silent and adjoining room was so noisy.

There were also buckets filled  with grapes and we could engage in  stomping the same if we so wished after wearing disposable foot covering which was being provided.

Very loud banging and talking came from above inside the room each day of my stay, seemed like construction or repairs perhaps starting at 7:30AM.

2) they gave me a room where i can hear maintenance hammering noise .

but the traffic in Bandra is a nightmare.

She had a constant smile on her face, welcomed us properly, guided us about the hotel on her own (we need not ask her), asked us to relax and have tea.

Not a very central location, and traffic makes trips to interesting places in the center or south somewhat cumbersome.

I want to specifically call out Dadibal so was on duty for our floor both nights we were there to take care of all our little requirements with a constant smile on his face.

We were introduced to a lady who upon hearing our issue explained that "usually we don't allow kids there

Terrible sleep disturbance 

4) Breakfast was poorly handled.

Not good experience with respect to room and food both , room served was tasteless and lot of noise in the room on my floor , during check out my bills were not given to me stating it’s with some agent and some bills with restaurants , no clue why they did that

although there was renovation work carried near our room, we were not disturbed or bothered even for a second.

Harsh instantly responded to our queries and came to the room personally to observe the disturbance and try and rectify it.

So basically, no day light and construction sounds. Great.

Team under the seniors like Mr Brijesh, Mr Hitesh and Khushi provide you amazing treat Mr Rakesh n Mr Rupesh at the Breakfast hours and Mr Devesh and senior Mr Naresh will make sure you have the time of your life!!

The staff was very impressive  cooperative & understanding .

Having said all this - the staff were all helpful and polite (other than the blatant discrimination at brek) and they even moved us to a better room no doubt.

The hospitality team was really helpful and Co-operative, specially Ashvini and Sakshi 
Besides that, we got an obstructed sea link view and had to wait till 4pm for our checkin.

We had a very nice time at the Taj Club lounge.. special mention of team members Aryan, Khushi Jain, Basil, Paras and Rajiv.

Housekeeping staff Umesh was very courteous.

The staff, especially Ambika, Rupesh, and Bharat were very helpful and ensured from our checkin to departure, everything was smooth and pleasant.

I truly appreciate the luxury service we received from such excellent staff.

Excellent services were provided by Macwyn and Saurabh who were always humble and smiling.

The experience was really nice the staff is  staff cooperative helpful and the property is very nice specially Ashish at the breakfast section was very helpful very helping nature and polite very good at his work

Overall good experience - Taj club lounge staff was exceptional , esp khushi - she ensured stay was enjoyable and always was on top of our needs 

Very attentive , always present and helpful

Will visit again

Gaurav and Iltema were wonderful and pleasant
Cooperating and helpful 
Ambience was warm beautifully lit
Had a welcome experience
Joyous evening full of energy
Sweet smiles of Iltema made our evening more interesting

Taj Lands End, Mumbai

quietness

Free High Speed Internet (WiFi)

The invoice I received at check-out specified the incorrect check-in date.

You need a special card and register, otherwise it is difficult to go back.

For booking they need both incoming and outgoing boarding cards.

All in all when you are charged exorbitant prices the basics should be taken care of!

Poor wifi, and charges for local calls which is ridiculous.

My American TD bank card worked- I had backup cards incase because it didn’t work the second time I used it to buy food.

Be careful with these guys, took cash and promised to issue a cheque the next day Under any pretext delayed the issuance, in the end had to run to the flight without waiting for the invoice, Scammers in the law.

Cannot cancel the booking as we will be charged for the stay.

but they charge more for rooms that’s all

They issued me with a card to allow exit/entrance from the terminal to the city & back.

I would not recommend this place, overcharges and does not provide the service as needed.

I was shocked by their inability to process my invoice despite three attempts.

After half an hour watching this manic activity, it occurred to me that none of it was undertaken on my behalf, and I had to go through the procedure of requesting a gate card again, repeating all the administrative and personal information that is required to receive one in this admin-heavy environment.

How they charging people unjustified only for location advantage.

However, they charged me more than the the price quoted by booking.com and the worse part is that they also charged my credit card.

The Tv doesn’t work, they’ll spring new charges on you at check out, and it is very noisy.

She demonstrated exemplary customer service in a friendly professional manner for which i was very grateful for.

The staff was easy to approach and friendly.

Guddoo Kumar was very kind, friendly, and helpful.

Staff was very friendly, one of them even helped me get to my Airline Check in counter.

Very good helpful and friendly staff NITHYANAD
It was a nice experience.

Guddoo Kumar was very friendly and helped me while checking out.

Reception staff is very nice and friendly.

Very friendly staff especially one Mr Anand.

All of the staff are super friendly and accommodating, Mahavir was especially helpful and even led us all the way into the airport to help guide us.

Nice welcome and check out from the friendly and charming Mr Guddoo Kumar and Miss Tina at Niranra Transit Hotel, Mumbai  International Airport.

niranta hotel is very nice I like the hotel very well located at inside the terminal all staff also very friendly also helpful

Guddoo Kumar was very helpful  he was friendly , helped carry my bag to the airport.

I checked in at 2.16am on 28th Nov 23, had to call reception twice between approx.

Have to continuously call 3 to 4 times for them to pick up the call.

Very poor WiFi internet network and no mobile signal in rooms.

Also throughout my booking i struggled to get in touch with them as they don't pick their phone.

1) While booking no one from the hotel pickup phone calls or respond to WhatsApp messages.

but this time I plan on not losing my phone :)

but till now they have not responded or call me back no any proper reply.

but after 10 calls n follow up, u guys didnt turned back on that.

He immediately started to make phone calls to understand how to reach the people who can actually source and retrieve my passport.

The Internet requires better connectivity, especially for basic calls.

I had to disconnect the tea kettle to charge my phone.

Restaurant menu was not available in the room.Had to call again n again to the reception, asking for the food menu.

Extremly loud phone that woke us up after two hours of sleep.

After nearly 30 minutes of us calling the hotel, getting no one, that finally a hotel employee showed up.

although I was on the phone with Ratnesh Kumar, I was stuck with the circumstances.

In late November, I had contacted them as not heard back on anything (multiple phone calls and emails), to be finally advised by a staff that these rooms were based only on availability.

If you call reception from room nobody answers.

but the cells 'guests' are placed in are so piled on top of one another, that noise from other residents is a real problem, and the rooms do not seem insulated to take care of this: I could hear my upstairs neighbour turning in bed!

Anand was very helpful and responsive to our request.

She was kind and understanding, and explained the rules to me fully so that I knew what to do next time.

The room was clean and service person was very kind.

First mention has to go to 
MEGHA  as she provided a personalised knowledgeable service which went above & beyond.

Excellent clean facilities 
Staff courteous 
TV was not working and side lamp was non functional 
Thanks to Rupali 
Kept the place clean
Definitely stay again 
Very convenient 
Breakfast was healthy and plenty

Reception ladies Tina, Sneha & Deep Rani also were very kind and understanding.

Upon checkout, Guddoo Kumar from the Bell desk helped us with our luggage all the way to terminal gates which was a decent walk.

Excellent  Greeting Service and hospitality by Jagannath.

Kalino is one of the most helpful and kind person in front of the house at this lovely hotel 
Nothing was a problem for her and she offered assistance at every level.

The staff was approachable, Guddi Kumar help her me midnight carry my luggage’s to the airport.

Mr.Guddoo Kumar was very helpful to us .Other staff also attended our call whenever we asked.Mumbai Internatinal airport transit hotel is a very good place to stay Room was comfortable and wherever we will travel abroad we will definitely stay here.

In spite of several emails and nice answers, nothing has happened after 6 months.

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