The shuttle took me to the Washington State University men's basketball game and picked me up.

Recently stayed her for my son's baseball tournament.

loved the pool (and hot tub after the game).

Hotel was fully booked with sports teams yet we didn't hear a peep and breakfast staff kept breakfast area fully stocked, hospitality did a great job cleaning our room, front desk staff completely helpful and polite under pressure of big crowds.

Be advised to book in advance during WSU Football and Basketball season.

It was a good-sized pool and hot tub, and not too busy.

After being stiffed by another hotel in the Pullman area on a very busy weekend.

Seemed to be away from busy, noisy, trafficky streets; makes it quieter as well.

The hotel seemed to be quite busy and guests appeared to be content with the quality of accommodations and friendly service.

In neither case were the people excessively loud of noisy,

I would advise that you look at whatever is going on at WSU before you decide to stay in case there is something special going on.

Unfortunately the pool and gym were closed.

It worked for us in that I got up early and closed the doors and my wife could sleep while I could watched the TV and worked at the computer.

Checking in and out was super quick and friendly.

Staff was friendly and extremely helpful.

The lady at the check in desk was friendly.

Friendly and helpful staff, clean and comfortable rooms, continental breakfast, cookies and milk at 8 pm, gym, pool and hot tub.

Great hotel with friendly courteous staff, especially the shuttle drivers.

Love staying in this hotel the staff is always super friendly the place is always clean and the rooms are very nice the beds are super comfy and the pillows are even better the breakfast in the morning is good

The check-in staff was very friendly and accommodating.

The people, especially the person who sets up the morning breakfast, are friendly and helpful.

The check-in process was fast and friendly.

The staff is always friendly and helpful.

Staff was friendly and very helpful in finding a good place to eat.

From the time we initially called to make our reservation to the time we checked out, all the staff was friendly, everything was in order, and the stocking hung on the door Christmas morning was icing on the cake.

The room was clean and furniture in great shape, the staff was very friendly.

They provide a shuttle service which is also convenient.

Staff stretched themselves to provide courtesy airport shuttle for my flights.

On Apple Cup weekends there is a very predictable sellout of rooms for the big game, and also predictably many guests take advantage of the shuttle.

Quite close to university and has a shuttle to the U.

The hotel shuttle was very useful and ready on call any time I needed.

The shuttle was available every time we needed it.

Chloe checked us in and was extremely accommodating.

They were professional and greeted me warmly.

VERY clean & modern with decent amenities and breakfast, and excellent service from the staff.

Despite COVID restrictions, the staff was able to make guests feel at home with nightly cookies and milk, as well as a to-go breakfast.

The staff was extremely nice and very welcoming.

Really wonderful customer service at the front desk, too!

We spent three nights at this hotel and were very happy with the very comfortable accommodations and welcoming, helpful staff.

The rooms were clean, the beds were comfortable, the staff was pleasant and helpful, and the breakfast was a great start to the day.

My family and I stayed here while I was moving into Washington State University and it was a lovely experience!

We were visiting the lovely campus of Washington State University and the Holiday Inn feels as an extension of the lovely community that Pullman and WSU form.

Holiday Inn Express & Suites Pullman, an IHG Hotel

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The hotel is clean, and the staff is friendly and helpful.

Staff is very friendly and accommodating.

The staff was very friendly and accommodating.

Staff is friendly and attentive, and the room and overall hotel is clean and well maintained.

The gentleman who checked us in was very friendly and efficient.

Staff are very friendly and are easy to work with.

She then greeted us at check-in in a professional and friendly manner.

The front desk staffs were very helpful and friendly.

Cleanest Hotel in town, friendly and helpful staff.

The hotel was a great experience, clean, friendly staff, and affordable.

On a positive note, staff was friendly and helpful, breakfast was pretty good.

Front desk personnel were always friendly and helpful.

The room was clean, and kept clean by a friendly housekeeping staff.

Clean , friendly, beds are not comfortable peticularly after a long drive to get there, rooms nice-3 star, here to help my freshman home, will return the next few years, not sure I would come back, great location.

Front desk staff were very friendly and helpful.

Staff - always friendly, responsive and accommodating.

The staff at both the front desk and in the restaurant were friendly and helpful.

The shower was scalding and had to brush teeth with hot water.

Our bathroom light barely worked and the hot water in the lobby the next morning was cold.

One last thing the shower water pressure was lacking and I ran out of hot water.

We were really disappointed there was no hot water to bathe.

Pillows were pretty uncomfortable and one morning we didn’t have any hot water.

Shower was dirty not hot water and hardly any  water pressure.

The parking is ample and free, and the location quiet and safe, which is always a boon as a woman travelling alone.

It is pet friendly, and well located for walking our dog.

Very convenient and great location to WSU.

Great facility, great location and exceptional customer service!

Nice location in Pullman for multi-day WSU New Student Orientation.

The location was nice as it was only 1.5 miles from the University and located in a nice, quiet neighborhood for walking and running.

Location is convenient and the furnishings are new enough.

Conveniently located too for travelers coming in by car from Western Washington.

We will likely return for short stays unless the prices come down on the newer hotels in more favorable locations.

The location in perfect for visiting Pullman.

Very nicely located, good view of town below, and within walking distance to wonderful Sunnyside Park.

It was clean and safe, and a good location on the way out of town.

I would recommend the Hilltop, it's a good location a little ways from campus so gives you a break from the student/campus life.

The hotel was conveniently located near town.

The location on the edge of town is convenient for travel to colfax and surrounding areas of the beautiful Palouse.

We really enjoy the breakfast and convenient location.

Ether way, the manager was dismissive, adversarial, and left me feeling disappointed.

The website does not reflect these restrictions, I tried to talk to a manager with no such luck.

I'm not impressed and not happy with this management.

The Management and Staff wen out of there way to resolve any issues that I may have had, even to correct a problem created by the Airlines.

Breakfast is very average, was much better under prior management.

Direct quote “yeah this happens often, I should ask my manager about it.”   Ya think??

I was not happy that when I had talked to the hotel a few weeks ago the nightly rate was $ 119 then it changed drastically for the Friday and Saturday nights up to $ 174 per night.

Catherine reserved our room for us at the last minute and asked what discounts we may be eligible for before giving us the appropriate discounted rate.

Very disappointed, especially for the price.

If you are taking a pet to WSU Vet Hospital, no pet fee.

It is hard to find hotels on game days, so it is very expensive for what is there.

It seemed to be expensive for a typical hotel for an ordinary weekend,  It was move-in weekend at WSU, so maybe that is why the price was higher than expected.

The beds were very hard and uncomfortable and the toilet paper cheap & thin.

Funny thing this Hoetl was more expensive, so I dont get it?? ?

but pricey  in comparison to nicer facilities in the area.

The hike in price is insane and just plain WRONG.

The hotel was expensive to get this bad service.

If you're looking for a decent, family-friendly hotel with reasonable prices and a slight step above the average 2-2/12 star hotel, this is it.

This hotel does not jack up prices during University of Idaho event weekends.

While the prices were jacked up (everyone did that), they didn't change their policy on how to make reservations and payment options.

I left an expensive electric toothbrush by accident, and it was never turned in to lost and found.

However for the price I paid, I didn't get too hung up on these things.

I am paying full price for her room not a discount price.

Would have gladly paid an extra $35 a night for a hotel with a pool.

I have enjoyed the Hill Top Inn and restaurant (which was closed) in the past,

I only stayed one night, the staff was helpful on where to get dinner and who would deliver to the hotel.

The eating area was clean, the food plentiful and replenished with polite attentiveness.

We enjoyed the hotel breakfast and a beer at the bar in the evening.

Nice size room with 2 queen beds in Pullman and all in walking distance to downtown, shops, restaurants and WSU.

While the room was fine, clean, etc..after a long, busy day we checked in around 7pm and were extremely frustrated to find they decided to close the bar and restaurant 3-4 hours early!

The bar had a good selection of tap beer, many from the Pacific Northwest.

It is about 30 min driving time to Step-toe State park for magnificent view and 5 min to  Washington state university, walking distance for food and bar.

but it's clean and affordable. We ate dinner at the restaurant and it was very good (highly recommend the Steak Bites!)

If you are looking for an average hotel that is clean, local and serves to be a good place to crash for a night or weekend while visiting a student, you can't go wrong here. If you are looking for a 5-star hotel with amenities (gift shop, full restaurant, etc.)

We did try the hotel's dining room for both dinner and breakfast and found it satisfactory.

The motel has a nice indoor pool and hot tub, good restaurant and a great free breakfast buffet.

but excellent service, well managed, friendly people, great restaurants, nice rooms, good wifi, etc.

but the Front Desk staff made sure breakfast items were filled unless we notified them something was out and the drinks in the vending machine was rarely refilled.Overall stay it was nice!

but the staff sure treat you like you are staying at one!

at the front desk was a joy, the rooms were beautifully maintained and extremely comfortable.

So on the next trip I will ask more questions before I make my reservations.

The staff was very nice and ran things up to us

It's a Pullman landmark and the former owners are Pullman royalty!

Given the challenges of the pandemic, the staff did everything they could to make my stay as comfortable as possible.

The hotel is close to campus, allows pets, serves a continental breakfast, and has a very helpful staff.

Frienfly and professional staff and outstanding facility made our stay pleasant and rewarding.

If you have a view room, the view across the valley is nice.

Awesome view of the outdoors bellow (since we are in tthe top) from the dining room where we took our breakfast.

Was pleasantly surprised with the view from our room.

The landscape and view outside was beautiful.

Great place to stay in Pullman overlooking the Palouse.

Hotel sits on top of hill, beautiful panoramic view of Pullman.

the room had a great view easy to access and comfortable to relax in.

The property is close to downtown, sits up on a hill that has great views of the Palouse Hills.

The campus is minutes from any of the hotels in Pullman, and this was such a lovely place with an amazing view of the valley.

although the seating area is large with good views.

We had an excellent hilltop view of the city and the WSU campus.

Location, check-in, check-out, view, breakfast and cleanliness were all good.

I requested a room on the top floor with a view.

Big breakfast/restaurant area with a nice view.

Large comfy, quiet rooms, many with outstanding views provide for a great nights rest.

Coast Hilltop Inn

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but until 10:00 PM, when busy, you will not be able to carry a normal conversation in your room and the television will have to be turned all the way up to hear it.

It was very busy, every table was occupied.

but won't even answer the phone if they are busy.

lumpy horrendous mattress and extremely filthy ingrained dirt carpet did not expect at supposedly a  highly rated hotel.

but our decor was not outdated, although carpet definitely needs a refresh.

but the carpet looked like is was 20 years old and hadn't been shampooed in 5.

I would be embarrassed to charge what they do.

but don't charge twice and take days to refund.

The rooms were clean, the staff was friendly.

We found the staff here very helpful and friendly!

Everyone was friendly and the hotel is very clean.

From the person who set up the reservations to the staff during our stay, everyone was friendly and helpful.

The workers from the front desk to the kitchen and restaurant were friendly and helpful.

The staff members at this hotel are friendly and ultra “accommodating.” My group appreciated help with our luggage to and from our room.

The staff was incredibly accommodating and friendly.

Only positive was that the staff was friendly.

Breakfast staff was super friendly and efficient.

They are a safe, pet friendly hotel with clean rooms, friendly and helpful staff, clean pool & jacuzzi, and they are located with easy access to shopping and dining.

Clean room, friendly staff, and ask about the packages.

I gave the hotel an average rating because, despite the again accommodations, the people that work there are friendly and helpful.

Nice and clean everybody was friendly he breakfast is wonderful and you get real plates and silverware and there's someone in their stocking and cleaning all the time Plus having the bar and restaurant on site is great everything is convenient they located also.

All of the staff are friendly and willing to fulfill any request a person might have.

I took my 2 year old and the staff was incredibly nice and very friendly when it came to interacting with her.

Staff is so helpful and friendly, rooms are clean, beds are comfy and the pillows!

Very clean facilities staff was very friendly and helpful.

Everything was amazing, staff was very helpful.

The beds were nice-the room other than the floor was nice-and the staff very nice-so I appreciate that.

Specifically, the complimentary breakfast that was made all the better by the attentive and wait staff led by Jodi who made sure your every need was met.

The gals in sales and catering are in the final stages.

He was very personable, kind, and helpful.

We rented bicycles from the front desk and rode to Pullman and had a lovely stay.

Staff worked hard to keep up with a full weekend

When your wait for appetizers is over 35 minute and main entry is more than an hour.

We waited quite a while for ordering and food arrival,

Waiting to see if it will actually show up on my CC.

The view from our room was of the indoor pool, which meant that if we looked out the window during pool hours, we were making eye contact with someone in the pool.

Best Western Plus University Inn

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It’s close to campus, the room is clean, and the beds are comfortable, so that gets them a couple of stars.

New baseball complex being built across street..quick walk to Beasley or the martin stadium..new m property.we had 2 queens and was very comfortable.

Giant tv that tilts to face comfy couch or the bed.

The rooms were well appointed and the beds were really comfortable.

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