The bath towels are old and need to be upgraded and the Wifi does not reach the bungalow

In the room, there is a glassed in shower with an open door.

Unfortunately the bathroom didnt looked very nice and it appeared to be quite filthy.

I’d happily pay €30 per night based on the poor quality of amenities and services.

Problems with bathroom were fixed rapidly.

Only suggestion to make bathroom in room more private as now it was glass one with a shaded wallpaper and you can see persons shade in the bathroom.

They don't offer beach towels, we had to use our bathroom towels, which was not nice.

There is mold in the corners of the shower, which operated at a trickle.

though the bathroom could do with a little refurbishment.

The credit card machine does work for checkout, and they allow you to bill food/beverage to your room account.

- the hotel accepts all types of credit cards (not just Visa)
- meals are appropriately priced.

If you have to visit make sure you use your credit card or withdraw local money in advance because the hotel exchange rayes are a ripoff.

You can pay your bill with VISA - they do not accept Mastercard.

Another man was around most of the time, seemingly in charge,

Check-in and payment procedures were very slow and the surcharges for card payment are just insane to be honest.

Unless you pay with VISA and accept surcharges you will pay in cash, mostly in Euro.The hotel is close to the airport and to Moroni.

Change of local currency easy and not charged; only VISA is accepted, or cash.

After complaining at the reception I was accommodated into one of their bangolo suites for no extra charge (last two nights).

All staff are very friendly and specially the chef and his team who was very caring as my husband do not eat seafood.

I stayed in a comfy, quiet and nicely decorated chalet overlooking the Indian Ocean crystal blue waters and appreciated, to its fullest, the high sense of hospitality and friendly service from the Golden Tulip teams across the board.

The staff are very cordial and friendly and the food was really good!

Great facilities,nice food, friendly staff especially Riad (waiter).

The Gym Instructor is very friendly and helpful.

The free breakfast buffet was exceptional, the beds were soft, the rooms had a/c and the staff was friendly.

Room is nice, view can’t be beat, housekeeping is amazing and so friendly.

Very much surprised about the good quality of food which IS served since the new chef came here,Mr rajen very friendly personality with all the staffs be it waiters,waitress or mrs lailati
Great work keep it UP ❤️

The hotel was clean, the views were amazing, the staff were friendly and helpful, and the location was simply breathtaking.

We loved the friendly staff who accommodated our every need.

Great staff, so friendly, spoke perfect English.

Karim and his team are very professional, warm friendly.

Comorians really are friendly and warm people.

The general manager is very helpful and friendly and can give you good recommendations on prices of trips on island so you can compare to offers of random "guides" that offer you trips while lounging on beach.

Pro;
- Very friendly staff, responsive to e-mail.

The price to the airport is $20/car which is outrageous considering how poor Comoros is.

Strangely, during this stay, the restaurant service was poor due to lack of staff and the food was either not hot or empty stations were not replenished.

The Comores are among the most poorley managed countries similar to Belize and Haiti and among the 170 UNO countries definitely at the bottom of the list: poor roads and very dirty.

These glorious islands will be discovered soon so despite the poor accommodation I suggest if you like out of the way locations.

Their exchange rate for USD to KMF is only 420, far below the market rate of 460.

They should use some of the proceeds of their exorbitant rates (relative to other properties) to make physical improvements and staff customer service capacity.

However, due to relatively high prices, the majority of guests are tourists from other parts of the world, mainly from Europe, India, Far East or other relatively rich countries.

Meals are extremely basic, not what would you expect for the price you pay and the hotel name,

numerous emails back and forth (many going unanswered) and eventually having to make a money transfer to pay a deposit before arrival. .

I asked to order food there and they initially said no,

but after 07:30 there ws nothing left to eat and after we asked from the staff to refill the trays they took 45 minutes to grt us a plate of fruits instead of proper breakfast.

The room was dirty upon arrival, and as we asked for twin beds, this was not even arranged for the first night.

2 out of 3 requests went wrong, with no taxi available.

So you may struggle with making requests in English if you do not know any French.

If they would have asked me to do it, I would have even been happy to do it!

I was asked to rewrite the description of my impressions

Excellent staff service in term of followup actions and assistance.

Staff know several languages, felt at home away from home.

The Tanzian-owned hotel can impress with cheerful and super-supportive staff, a really yummy breakfast buffet, excellent rooms with ocean view, a beach that is well maintained (remember proximity to Moroni means a lot of litter) and great for snorkeling at a nearby reef, which will introduce to the diverse underwater world.

Staff here are very  prevenant and they have already smile.

The hotel is also very nice and the staff are really nice.

I would like Mohammed Soudjay for welcoming and helping us very quickly.

staff are well trained and polite peaple!! !

Réception where very helpful during thé stay.

- the beach is cleaned regularly (without guests having to prompt the staff sitting on the beach)
- toiletries - such as shampoo, conditioner - are NOT leftovers from previous guests.

Golden Tulip Grande Comore Moroni

price

poor

creditcard

bathroom

request

Free parking

Free High Speed Internet (WiFi)

Pool

There were exposed wires to the outlet in the bathroom.

There is visible mold in the bathrooms for instance.

Behind the toilet are old ruin stains and all sealing is gone long ago.

although the bathroom would need some renovation, especially in the shower area.

The walls are covered in stains of dubious origin, the bathroom is covered in mould, the towels were dirty and the bedlinen not washed from the previous guest.

Disgusting rooms, I fear for my health staying in this hotel, green moldy walls and furniture, my shower drain flooded the bedroom, it looked like it wasn't the first time it had happened.

however the rooms are well overdue renovation work and especially the bathroom in the room I was in (248).House keeping in my opinion don’t really pay attention to detail as I noticed the tiles around the bathtub area are all water marked and need a good scrubbing.

Prepare for a foot bath as you wash your hands!

The bathrooms don't seem to have been touched by the renovation that was done.

The room was "tired", the bathroom even more "tired".

Some electrical switches were damaged and dangerous, the bath was stained and corroded, the shower head damaged and falls off, and sometimes the water supply is trickling.

although the shower curtain tend to stick to your legs.

The issue with the smell was the same, and the bathroom was so poorly maintained I thought the wall was crumbling.

If that wasn't enough I complained that the bathroom in our room had a strong smell of urine that even after cleaning soon came back when the air freshener they spray wore off.

), no convenient chairs at the ocean front, tiles in the bathroom were broken and dirty (bathroom was not nice at all).

There is also no filtration system so every so often they drain and refill it.

But the hotel is bare bones -- the bathrooms are pretty basic and need some work to make them look cleaner (dirty grout, broken tiles),

For instance, the front-desk staff are very friendly and helpful (except over the phone).

The staff were very kind, friendly and helpful.

Staff are generally friendly and helpful, some of them even very much so.

I am rating this hotel 5 stars because of the staff, who were exceptionally helpful, friendly and caring when my fiancee unexpectedly became ill.  Due to hospitalisation, we were unable to make our flight and had to extend our stay; the staff were very helpful and accommodating.

stayed at retaj for 15 days, excellent service, warm and friendly staff, the manager is very kind and the place is ideal, next to the warm blue sea.

If you look for something honest and friendly the Retaj is what you looking for.

The staff, without exception, was friendly and forthcoming.

On a positive note, the staff are very friendly and helpful.

A friendly one-eyed man sold me a ‘tourist roundtrip on the island’ for 100 Eur,

On a positive note, the staff are friendly and helpful, within the constraints that exist at this property. Avoid!

The staff is incredible -very warm, friendly, helpful.

The food is decent and the staff friendly.

The staff is friendly and helpful if they can assist.

However, the staff is very friendly and they all try their level best to assist.

I stayed at Retaj twice and the friendly manager and staff helped to make my stay a lot more comfortable.

One of the (non-resident) delegates to our meeting wandered down by the pool and was chased by the pool attendent which was not at all friendly.

I've stayed at the Moroni many times, and have to say the staff are always friendly and they keep the place clean and tidy.

Comoros is a poor country and I did not expect much

but the food was poor quality and the cost not for off western prices.

Moroni is a very poor, dirty and underdeveloped place so returning to the Retaj in the evening felt like heaven.

If this hotel was anywhere else, I'd rate it "poor";

While the surroundings are quite nice, as the hotel is right in front of the beach, the rooms are really poor.

It is sad that a place with such potential has to endure a poor hotel like this, where to start.

However, in the context of being in an isolated, somewhat forgotten, highly uneducated and impoverished country, it is adequate and basically the only place to stay aside from the Istandra which is, at this time about 150 Euro a night (However, both places have poor quality food, not sure about the rooms,

Let me list the items:

- 50% increase of room rate for a second person (really, cant think of anything else to make up for your poor occupancy rate)
- Room was smelling of gutter during the full two days.

The staff are miserable and unhelpfull and english is poor.

On the cons side, the poor internet connection, limited choice at breakfast and, the slow pace of conference services.

So overall: this place is poor and worsening.

Despite seeing mnay poor reviews on this hotel, we decided to give it a try after 2 weeks on Moheli island.

The drain pipe from the sink is broken and open to the bathroom floor.

butter or jam etc) was fresh-ish the 1st morning but dry and stale the 2nd, both days the pastries were solid, stale and inedible.

Mold stains on the walls and ceilings, pillows filled with what only feels like torn up pieces of foam matress.

Disturbing is the fact that guests like to hang around at a "lounge" close to the rooms and the restaurant and a lot of them heavy smokers; the smell will get in your room if you are staying on the left side of the hotel.

The repair guy just told us to leave it on for a few days (of our 3 day stay).

some are active and helpful , others are sleepy.

The hotel staff greet you when you arrive.

Overall my stay was good and the food in the hotel is a very good standard and the staff are helpful.

The staff was extremely helpful and kind.

Room was clean with working AC , cleaning staff were busy in the other rooms around .

The staff was very helpful in arranging a driver to take us around the island.

Nice average hotel with friendly staff, right on the rugged

but need to move to the reception for better connectivity..
Definitely the oasis within busy Moroni.

The staff is excellent and was willing to assist where they could.

Retaj Moroni Hotel

smell

While the hotel is basic, the staff are very friendly and do everything to try and help.

Simple, fresh and good food served on a nice terrace by a friendly staff.

Everyone who works there is very friendly, the restaurant does lovely local food and there's cold THB beer in the bar to drink on the lovely shady veranda.

This is a clean and friendly hotel in a good location with a lovely green terrace.

I stayed at the Jardin de la Paix and the service is very friendly and extreme helpful, the food is excellent and the rooms are basic

The staff was friendly, had some English, and I also especially enjoyed the nice food at the restaurant, eating several lunches and dinners here as well.

The staff and owner are very friendly and made our stay comfortable and easy!

The food is good, convenient location and very friendly staff, some of which even speak a few words of English.

This is not a luxury and leaves much to be desired since there really isn’t WiFi in the rooms, and the rooms are very basic.

They tried to be patient with my poor French.

but, to my surprise, they refused to give me any info on public transport since I was not using the overpriced taxi services they offered.

but I did not like that they add 3% if you pay by Visa card !

Credit cards appear to possibly be accepted (I did pay in cash, though).

although I booked this room  through booking.com
The first night I got a suite on the first floor for the price of a standard.

but was the same price which seems a little strange.

however a bit overpriced - considering the very simple breakfast, the air-con and internet only working sporadically.

though definitely go into town the rate  in the hotel isn't great).

The food and room rates are highly overpriced and the rooms are small and often smoky (smokers).

though a little expensive, realtively speaking.

We paid around EUR 40 per night with plain

We had an excellent welcome and the staff made great efforts to patiently communicate with us via the translation app on our phone.

The room is clean and the staff is trying their best to speak English.

He can usually be found around this hotel, or can be contacted via the reception or on +269 3243539.

I was with them during Cyclone Kenneth and in spite of may of the staff having problems with their own homes, they took such good care of everyone and were incredibly professional.

The staff is smiling, helpful, breakfast OK : tea or coffee, bread,

Our return was like another hotel, the owner, who may have been away on our first visit, greeted us and offered us a welcome drink.

The staff here do realise the challenge some people might have with French and are very patient.

The owners treated us like kings and were very helpful.

Very nice place - with tastefull deco, interior - and helpfull staff.

Wonderful little cafe with full menu and professional staff who will have you fed and on your way, with a smile on your face.

The staff is nice, smiling, slightly laid back, this is OK in Comoros.

The travel agency (Ylang Ylang Tours) is very helpful with booking flights within Comoros

It had no airconditioning and if I left the window open, everybody could just walk in.

On my first stay, the large, heavy wooden curtain railing above the window fell on top of my head as I tried to open the curtains.

There were at least 4 that sounded like they were right outside our window.

Jardin de la Paix

window

luxury

Free internet

Free breakfast

but, I suspect that that is related to the power going off).

There is a small restaurant called "Crusty" down where the swimming pool used to be, which is okay.

We forgot to mention that the Hotel has Internet  and Fax facilities.

The staff is extremely friendly and helpful.

This all is compensated by the beautiful garden and sea view and by the helpful and friendly staff. E.g.

Very friendly staff, they always try to help.

The best element of this hotel is the food (which is excellent) and the staff (who are very friendly)
Not all rooms have "en-suite"

but drinks are expensive,
it is more like an outside café than a hotel restaurant, the new pool was being constructed which
will improve the site.

There was even a man at the desk who spoke English.

The room also included a cupboard, desk, two seats around a smaller table, a TV and a fridge.

Mozzie net supplied, wifi a bit sketchy, even in the foyer, power goes off often (but that might not be the hotel's fault), en suite, water goes off sometimes

In both, as is often the case in the Comoros, the running water and electricity were not reliable.

Hotel Les Arcades

water

pool

facility

electronics

Fitness Center with Gym / Workout Room

Staff is very friendly and when one asks for something out of the ordinary, they will go out of their way to try to help you.

Le staff est souriant, accueillant et discret.

L accueil est chaleureux, le personnel prévenant, disponible et réactif, les petits déjeuners en terrasse face à la mer sont merveilleux.

Le gérant et son personnel sont courtois et serviables.

The staff is accommodating, the rooms (each a separate bungalow) are comfortable and private.

Le cadre est magnifique, le personnel très à l’écoute.

And it renders a coziness that is so welcoming after having been in the hustle and bustle of the city.

Super hôtel, les chambres sont des chalets individuels avec tout le confort, très propres et le personnel est d'une extrême gentillesse, efficace, à l'écoute et prévenant.

A small desk with a chair by one of the windows, makes this a very nice place to work, in case you need to.

O Chalets de L'escale

suite window

suite

Farida and her family are very friendly and helpful.

Reason #1: madam Farida is rude, mean & unwelcoming to non-French speaking tourists.

Dec, 29, 2023

Dec, 29, 2023

Apr, 11, 2022

Nov, 6, 2021

Nov, 5, 2023

Oct, 5, 2023

Sep, 14, 2022

Sep, 24, 2021

Sep, 10, 2023

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Oct, 29, 2019

Apr, 5, 2018