Only 3 elevators for hotel guests and staff use same elevators so always a long wait for one.

Management of the Olsen need to lift their game and get their staff to do the same.

We were on the 14TH floor you hear constant thudding noises from the lifts which is somewhat irritating.

Lift lobby area on ground floor feels like youth hostel.

however our problem was the noise from within - specifically the elevators.

however, was that the room was near the lift, which was really noisy - and made a loud clunking noise every few minutes till midnight, and which was impossible to sleep through.

however are looking a bit “old/shabby”
- No information folder/room service menu on our room
-Tried to call room service numerous times and they didn’t answer
-Misleading sign left at our lifts on level 11 meant we thoughit the lifts couldn’t be used so we had to walk down 11 flights of stairs!

Had to move rooms after first night due to crazy noise coming from lift.

Doors hanging off hinges, elevators not working due to flooding, gym unclean, TV in gym not working and no batteries in control, no coffee machine.needs some TLC

but don't repair ALL lifts together at the same time.Generally disappointing.

The room we were given was next to the elevators and near a utility closet/fire escape and there was often dirty plates piled up near the utility closet.

but not the room, this was repeated again on the third time, finally on the forth time (15mins up and down in the lift) recieved a card that worked.

There was no-one to help with bags, no instructions on how to use the lifts, where the restaurants were and no information in the room.

My 84 year old mother and I had to wheel our own suitcases from the storage area into the lift and up to our room (whilst the disinterested male staff member) ran off!

Make sure you ask for a room away from the lift otherwise it will be noisy.

Hotel staff did nothing and a guest eventually intervened and pulled the male's hand away from the lift doors so the lift could depart.

but disappointing that a private events took over hotel facilities ( pool and gym removed from paying patrons access) and one of the three lifts were out of service with lots of staff and movers constantly filling the lift or not offering to let patrons go in first so very slow to enter and leave hotel.

The hotel seemed to be at capacity this trip - with long lift queues each day.

When we stayed the pool was faulty (for a week), the elevator wouldn’t stop at our floor for 3 days and in general we felt very much like a commodity rather than a guest.

The staff are friendly at reception and in the restaurant which was nice.

Hotel staff are very professional and friendly.

although friendly for the most part lacked the polish of that from previous years.

Staff were lovely and very friendly to children.

Staff are friendly and the restaurant staff go above and beyond.

Excellent stay, lovely room & friendly & efficient staff.

We're very grateful that the staff worked so hard and we're so friendly, despite the circumstances- we'll be coming back!

We loved our stay at The Olsen last weekend, our room was beautifully appointed, the food was lovely and the staff were all very professional and friendly. A great place in a handy location for either a business stay, or a group friend catchup, very nice experience  :-)

Clean, friendly and great art works on the walls and in books to enjoy.

The food in Spoonbill was excellent and the service very friendly.

All staff Who I had the pleasure of dealing with my friendly funny great sense of humor and made my state so much more enjoyable

First time staying this side of Melbourne and enjoyed very much.Great food and service in the Spoonbill Restaurant.Room was clean and comfortable and all staff were very friendly and helpful.Trams run straight out the front for easy travel to the city.

The staff are friendly and efficient and I would like to thank Vedran for making my three night stay so enjoyable.

The staff were all very friendly and highly professional.

We were greeted by friendly staff who made every effort to find us a table at a local restaurant as the in-house restaurant is closed due to Covid-19.

Helpful, friendly,efficient, kind and genuinely down-to-earth real people!

The rooms have nick big comfy beds, they are a large size and the staff are so friendly and accommodating!

On the 3rd day we advised them we would be out and asked if they could clean it prior to our return in the afternoon….it never happened.

We confirmed the following morning that we would be changed after unpacking and repacking our things for the move and we’re told that after the room would be cleaned we would be moved.

The toilet rims were very dirty not sure when they were properly cleaned.

Cleaning left a lot to be desired - see the two more pics uploaded.

but our housekeeping service was simply making beds and leaving new towels on the lounge, no clearing away of dirty towels, renewing used glasses or similar.

The main problem was with the housekeeping.

but these were not provided, so I called housekeeping who came up with a pillow that was not firm.

These minor cleaning offences sound small,

Reception was wonderful, housekeeping failed to stock up toiletries and tea and coffee supplies (I had to ask for it two nights out of my stay) and don’t be in a rush for breakfast.

The housekeeping team is simply terrible!

Room cleaning missed a day despite having informed.

Housekeeping do the bare minimum and areas were often not cleaned.

It would be nice to have a variety of pillow options as the ones I had were all too soft and when I requested a firm pillow from housekeeping - no  one came.

The hotel takes its time in cleaning the rooms.

but largely superficial things like scratches on walls etc.Also the cleaning trolley was present in our hall way outside not far from our door for the duration of our stay, so from the time we checked in to the time we checked out.

To our great surprise the room had not,been made up or cleaned since the previous guests had checked out!

that means housekeeping didnt get to this area ?

not well communicate as we said cleaning will be after 3 pm with the receptionist

The only fault was that the face towels smelt a were a little musky, oh well who needs to clean their faces anyways - kidding v important.

When a gentleman brought up our towels, we asked whether he had an update on our room and he told us that since it was a public holiday, housekeeping probably didn’t get to it.

This resulted in me being late for a meeting due to poor Communication.

Rated poor because I expected so much more from a 5 star hotel and had wanted to go here for ever and was so disappointed

Very noisy room that lead to a poor night's sleep.

The staff are unwelcoming and the service levels are poor.

Very poor and slow service in the restaurant (waited 40mins for coffee with breakfast) - amongst other guests in a similar situation, and it wasn't busy.

I feel for the poor people on the front desk who are also concierge, valet and restaurant workers.

The poor cafe staff were run off their feet - a latte & an orange juice took 45 minutes to arrive.

Our stay at The Olsen hotel was characterised mainly by poor customer service, just staff that clearly weren't trained in hotel operations.

Restaurant service was very poor, would not allow small changes to the menu, gave the wrong meal, 2nd person had finished their meal  by the time the correct meal was delivered.

Restaurant - would never go their again or recommend it , poor service and small meals - and lack of choice.

however the service was very hit and miss and the staff menu product knowledge poor

Room service food is expensive and poor choice (Room service phone line is rarely answered so you have to call reception).

Both me and my pregnant wife got a bad mattress and end up waking up with a poor sleep and a back pain.

Staff were poor at best and either fellow guests we're partying the night away or rooms are a little light on sound insulation.

but we were all surprised by some fairly poor customer service when we faced various issues.

Although we enjoyed our stay, we didn't like the room service food, food tasted of poor quality.

Such an awesome location with all the best amenities and restaurants nearby.

The room had 2 king beds and it had half a kitchen so we could walk across the road to Cole’s have a bite to eat prior to the game then in the morning a fabulous breakfast in the restaurant.

Great in-house restaurant and a tram to the city within easy walking.

Gym small, pool had alot of leaves, room service was great.

it is close to lots of amenities, and great restaurants, and shopping.

Bleary eyed we went down for breakfast and did enjoy the food which was a rare positive.

We had a lovely walk to Como house and gardens and another nice walk down Chapel Street to the delicious chinese restaurant at The Cullen hotel.

Location is stellar with cafes, grocery stores, fitness options and transport all nearby.

With cinema  cafes shops and trams so close it made everything  easy.

There are a number of cafes and restaurants nearby, with a supermarket and train station within 10 minutes of the hotel.

Its a shame because the location in great, and food good and staff in restaurant really nice,

The restaurant team lead by James were great in accommodating our slightly larger group for after wedding dinner.

Restaurant is very nice, food is great, coffee is even better, would be good if they opened earlier than 7:30.

The hotel is conveniently located near restaurants, shopping and public transport.

Loved the locale too, close to shops, restaurants and the Yarra.

Room was amazing, Bed was SO comfy and the restaurant was great with great food and cocktails
balcony in the room had a great view of the city
Staff was amazingly helpful the hotel was very covid safe giving us peace of mind

We had a lovely complimentary drink in the restaurant and enjoyed the room which was well appointed.

The rooms are a great layout with upmarket feel.

For the price you can get more generous hotel rooms of similar quality.

the room was very spacious and it was a bonus having 2 bathrooms.

Appreciated the room upgrade a suite, a gift of a welcome drink and a cheese platter.

Our studio suite wasn't ready at check-in so we were given drink vouchers and were pleasantly surprised when we got to our room that we had been upgraded to a much larger suite.

And if you sell a room type to a customer it is probably wise to make sure they stay in it.

The room is a unique layout perfect for families with a kitchenette, two bathrooms, and curtain dividers.

The room was a quiet oasis in middle of South Yarra.

Rooms clean and tidy, breakfast was good.

The team were really great in juggling timings that were available that day so that we could get early access to our room in order to change and get ready for the wedding, solutions-focused and great communication from Agatha made all the rushed logistics much less stressful.

They were two completely different rooms.

Negatives were the really tiny bathroom and live music noise well past midnight

The bathroom is very small, and the sink has nowhere to put your wet stuff like toiletries bag.

though not large by any account and in particular bathroom a little on the small side (re counter space in particular).

The room was very average and nothing special with a tiny bathroom and tiny room.

The bathroom is tiny and the towels are very thin.

The addition of nespresso machine in the rooms would assist, the bathrooms where a little small and poorly lit.

The regular rooms are a bit small and the bathroom is tiny so it's not as comfortable as I'd like

We had a large 2 bedroom suite (the second bedroom and bathroom were small

The studio rooms are fairly small and the bathrooms tiny.

The bathroom is a bit too small for two people.

The baths were on the small side and one of my pet hates in hotels are showers over the bath.

The terrace tub is a wonderful way to start the morning after a stressful
Month - highly recommend for anyone needing a re-set break for quiet yet inspiring surrounds - the staff are authentic, intelligent and warmly welcoming.

Wonderful team of people who ensure you feel welcome and have the best possible stay.

Staff were terrific and helpful even when they were busy.

I'd rethink for comfort stays, the check in staff were perfunctory and somewhat arrogant..

Check out the guy had no interest, he didn’t ask us anything, didn’t engage.

staff always smiling and greeting you with a smile.

Have stayed at the Olsen before and always feel comfortable and welcomed.

Staff are welcoming and make you feel happy to be there and that nothing is a hassle.

The Olsen Melbourne - Art Series

poor

small bathroom

elevator

housekeeper

staff

room

restaurant

The spacious rooms, with large box full length windows bring in the natural light and are full of quality fittings and fixtures, the beds are heaven and are dressed with beautiful bed linen, pillows & covers and the bath towels are soft and ever so fluffy, most rooms have a big spacious bathroom and a deep spa bath which entices you in every time along with the quintessential must have blue duck.

Large room, sparsely decorated with weak attempt to fill out the space (e.g.

Our apartment was spacious and very comfortable with a pleasing view over the park at the back.

But I was relieved to discover a safe and friendly environment in The Como, and was truly sad to leave.

It is close to some great restaurants and bars on Chapel St and the ambiance at the hotel is very chilled.

The junior suite is an incredibly comfortable and spacious room with lovely minimalist decor.

We notified the hotel of my birthday celebrations and where gifted with a bottle of bubbles, cake and decorations.

There is also a blue rubber ducky which is very quirky and Appelles products similar to the Aesop range.

It’s a smallish hotel with a boutique style and exceptional service.

They are oversized (comparable in size to a small 2 bedroom apartment) with a private courtyard (three storeys above the noise of toorak road and chapel street), and decked out with lush bamboo, Japanese plants and an adorable garden pond - this was perfect both for a glass of wine before heading out and before my morning coffee to recover in serenity the next day.

The hotel was well presented and had a lovely old world charm about it.

but lacking in atmosphere as there are so many good wine bars  in the area so was underused.

Easy location for the charms of Hawksburn Village, the Chapel Street and Toorak Rd trams plus quick walk to Sth Yarra train station.

Well located, within easy reach of trains, Botanical gardens and Toorak, The Como is an elegant, yet affordable Hotel.

The decor is a little arty which adds to the hotels interest.

Also, pleasing to see senior management involvement in day to day activities including a visible presence at breakfast as well as later in the day.

Impressive room size, stylish hotel in great location.

Staff very friendly and helpful, we were very lucky to have a 1 bed king apartment with lovely and private outdoor garden sitting area to enjoy the room service breakfast.

The cleaning ladies were friendly and helpful asking if l wanted extra supplies.

Every staff member was courteous and friendly.

The staff is very professional and friendly.

Greeted with friendly staff and a glass of champagne.

The pluses to this hotel are the staff who are very helpful and friendly.

From the ultra friendly front of house to the cleanliness and presentation of the hotel we had a wonderful stay at Como.

What made this hotel stand out from others, was how friendly and helpful the hotel staff are.

The staff at the Como are helpful and friendly.

The reception staff were always so lovely and friendly and the notes left by housekeeping were a thoughtful touch.

The rooms are more than generous, supremely comfortable bed with many pillow options, impressive vista from each room ( we look onto a Japanese garden) and more than friendly staff.

Check-out was equally simple and staff were very friendly again.

I was amazed how the staff were very friendly, attentive, and show great customer care.

but it’s the warmth and friendly manner of the staff that really put the Como above others we have visited.

The service is very friendly, from the free macaroons on arrival.

Key highlights are the comfortable/spacious rooms, high quality room services and above all the friendly and accommodating service.

- housekeeping didn't push the twin beds to proper position after room was cleaned, it was pushed against windows instead.

He got in contact with housekeeping straight away to fix the minor issue.

but really the iron should be checked by housekeeping after each guest.

I suggest Sofitel clean the pop pink carpet runner, update the uncomfortable and dated white leather chairs and get rid of those awful flowers and scent .

There is an awful musty smell permeating the lobby and common areas which I assume is the carpet cleaning fluid.

I also couldn't figure out how to turn OFF the bedside lights and once again as soon as I phoned housekeeping they helped me to find the tiny switch at the rear - could NOT find it!

but the bench in our room had sticky residue on it, like juice had been spilled & not cleaned up ,when we pulled back the bed cover it had yellow marks on it.

but really housekeeping should be more diligent in the first place.

but smelled of body odour- obviously not cleaned between stays.

However the overall standard was disappointing for the price paid and I would expect much more from a hotel  for £400 per night, especially as the furnishings were worn and the room was not cleaned or tidied properly.

Housekeeping refilled everything without fail.

Minor niggle was the level of housekeeping.

It is intrusive and if it is simply a cleaning agent then suggest they change it as it is very unpleasant.

They forgot to clean the rubbish bin, threw a box of new teabags that I brought with me and a box of teeth whitening set that I brought with me.

Two bedroom room dusty all over, inc lamps and lounge so disgusting we had to get housekeeping to vacuum it.

not overcrowded, cleaner went to our room when we left to explore melbourne, food was great.

Hairdryer was broken, called housekeeping and it was replaced, albeit a little slowly which left me sitting there with wet hair for some time.

but unfortunately the cleaner had used the toilet and not cleaned it afterward!

Next day housekeeping didn't replenish the shower cap etc after taking away my first cap.,hence my hair got wet.

Not sure how I feel about the housekeeping

It has steadfastly stayed true to its mantra of ‘give from the heart’, therefore everything they do is from the heart, from the warm welcome, room service, housekeeping, the brasserie and reception, every staff member is attentive, helpful and supportive to your every need of your stay.

Hotel service was good, we didn't eat in the hotel as too many other options nearby including the excellent SOS cafe up Toorak Rd.

And the “Signature “ free Limincello cocktail for Accor members could be (I did) think it was a fridge deodoriser..

Hotel is in a great location with many restaurants in close proximity and public transport close by.

Superbly located in the middle of South Yarra with heaps of cafes, restaurants and shops.

Due Covid, the on-site cafe could only offer on site breakfast while room service remains available for lunches and dinners.

The best thing about this hotel is location, so close to lots of cafes etc on Chapel St and nearby to Richmond etc.

Plenty of dine in and take away food choices nearby.

Great location with Chapel St and shops, cafes, restaurants and Palace Cinema just below and within easy walk.

Excellent location close to CBD in busy South Yarra with lots of great restaurants and shopping.

Sadly the food hall is set to close soon.

Got given a couple of menus and told to find a table.

The staff also provided me with complimentary parking for the time I entered to the time we took the car to go for dinner.

Restaurants, shoppes, supermarket are just near doors.

The eats available in the bar were outstanding!

The hotel’s location in South Yarra provided ample opportunities to dine out, bring takeaway back, go to the cinema and reach public transport conveniently.

The hotel itself is a little hidden gem in the restaurant end of chapel street.

Breakfast delicious with help yourself buffet and a menu to select from.

Very convenient for shopping and restaurants.

Perfect location near many shops and restaurants and despite being near a busy area with construction nearby, rooms were soundproof and we didn't hear anything.

The Como is close to shops, cinemas and some  really good restaurants.

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