Everything is old and worn out including carpets, rooms, bathrooms, facilities, lifts and carpark.

Unfortunately on arrival issues with lift from basement carpark that required us to walk up the car ramp with our luggage.

Room also located right next to the elevator was very noisy as there was no soundproofing.

Unfortunately my husband was stuck in the lift for an hour.

Lift was broken causing a school of girls to be slamming the stairs doors right through the night, right outside our corner room, this caused me and my partner 4 sleepless nights despite asking to be moved.

One lift is out of service so there is only one lift for the entire hotel.

Unfortunately for us the lifts were not functioning or patchy during our stay and we had to use stairs  several times.

Only one lift operating in a 9 floor hotel, extreme bad experience at check-out where the staff billed wrong cards and put multiple rooms to my card (charged SEK 43,000 instead of SEK 8,500!!

Only one working lift which meant a lot of time spent waiting and apparently no stairs to use (I asked reception).

The hotel has 1 operating elevator which takes a very long time to catch, especially at peak times, like check in.

One of the negative points was that only one lift was working for the 9 floor hotel which meant you either wait long time or use the stairs.

If you like standing waiting for the lift to come with a group of people you don't know,

When I checked in the lady didn't even let me know what floor my room was on, nor where the elevator was.

She only answer: that elevator is moody. Seriously!?

it's actually an insult to my intelligence in saying so, would I stay again , NO they would need to lift their game and fix these current issues, as Melb is a Hotel Mecca and I can just go elsewhere.

The changes in the hotel are really starting to take shape from our previous stay the lifts are such an improvement.

This property is Great value for money,  with friendly staff, very comfortable beds, good size rooms and a dressing area.

We had a short stay at this clean and friendly hotel.

Helpful and friendly staff, great location for that area, very clean, fantastic coffee and happy staff at the cafe.

Shower unsafe, water went over the tiles making it very slippery, sauna out of service, cable machine in gym broken and no water in pool, otherwise room was very nice, good location and staff very friendly.

Super friendly staff they were incredibly helpful, room was lovely, I had a lovely view of the cricket field.

The staff were friendly, the room was big and clean, not to mention the size of the bed!

Staff were all friendly and welcoming, the place is very clean and very well presented.

Apart from that rent stay was amazing - staff were friendly and helpful and the hotel is in an excellent location.

Perfect location for what I needed..check in and check out  easy & staff friendly and accommodating to my request of leaving a day early.Tram stops a short walk to go in either direction be it the city or suburbs.

Hotel is always clean and staff are always friendly
I will always stay here

Staff are helpful and friendly, rooms are quiet, easy parking options and a perfect location to all attractions in Melbourne CBD and surrounds.

Staff were very friendly and helpful, rooms were very comfortable.

Staff were very friendly and attentive though.

Wonderful experience,lovely and friendly staff.Great environment and ambience.Superb cleanliness and have, gym,sauna,spa.I would love to visit again to this lovely hotel and I would revommend my friends to stay at your hotel.I love the buffet breakfast.. Amazing experience..

My family and I stayed here over Mothers Day weekend, The room was great, the restaurants were fantastic and the staff were very accommodating and friendly.

Lastly, my sink area remained disgusting.

Hotel rooms smelt of cigarettes, I also found an acrylic nail next to the phone and everything was dusty.

The damaged iron in the room burned my new trousers.

however nothing a little bleach couldn’t and didn’t fix.

but next to a fire escape that stank of cigarette smoke.

Dirty spa very dirty spa, brown frothy foam on top, strong chemical that it was burning eyes without being in water and rubbish everywhere.

No tip no clean room
Cigarette smoke enters room by ventilator system
It is come all other room
 Some chine visitor come in day night 7 th floor smoking in the room 
You need warning no smoking in the room 
Coz our venti system connect all the room

but still confusing), shared spa area a yuck experience - noisy children, dirty spa, unkept bathroom area.

Needs an upgrade for rooms, meeting rooms, and common spaces, old style and old carpet

Bed sheets and towels need a better wash, they smell really bad and made me feel uncomfortable

Nice personnel and bar tenders, breakfast ok

The fridge was filthy and stained had smearson the inside.

but unfortunately it was in a filthy state with a discarded ice cream punnet on the ground, and ice cream splattered on the glass doors between the room and the balcony.

I can’t believe they get people to smoke by the hotel entry.

We notified reception that someone was smoking in a room near ours,

we dont like people smoking outside the restaurants .

To double check this I thought I would have a smell of it, much to my horror I confirmed it was in fact poo.

There was Hoya slightly strange smell in the room, which was a bit unpleasant.

The only negatives - one of our friends room had an unpleasant smell (wet carpet type smell) and due to hotel being fully booked there was no option to move rooms.

My only complain , pillows are very flat and smelly.

And the hotel service staff can spend some time dusting around the room.

I’m a travelling rep so I stay in a lot of hotels.

The room was extremely spacious, great service and attentiveness by all staff and the Hop Garden was a particular favourite!

Great Location, close to trams, clean hotel and helpful staff
Surprised that rooms weren't cleaned and reinstated mini bar and coffee/tea supplies each day

I showed this paper work to the reception, they didn't comment.

The city view was amazing and the room was very comfortable. Thankyou!

Helping me with everything and make sure im settled and comfortable.

As above I can not praise her professional attitude enough,
Thank you Maddi !! !

They helped so much with their caring and attention to my needs

A Scrooge  breakfast attendant charged extra for my two fried eggs, of which one was inedible.

however the staff were fantastic in responding to the issue.

We were notified the day before our stay which was OK

This is very lousy attitude for hospitality.

the people at the reception desk however were absolutely lovely we got there early

View Melbourne

elevator

smell

Paid private parking on-site

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

The service was very good, everyone was really friendly.

Also the check in and check out experience was easy and the staff were friendly.

The real positive was the location, convenience and friendly staff.

The Supervisor got it sorted and was lovely, friendly  and swapped out

Great value as Accor Plus member, spacious rooms, friendly staff, will stay again when next in Melbourne

Special thanks to Rekio in handing out our breakfast meals with a smilie everyday, He was very friendly and polite.

A shout out to Emily in the breakfast and Bar area for her friendly service and first class hospitality to us on our stay.

Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!).

a nice business hotel best located - most friendly staff and perfect hosts - just away from the downtown hustle

However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Pullman Hotel is a great place to stay, as it has a wonderful location, friendly staff and amazing accommodation.

The foyer was impressive and front of house staff were friendly and caring.

While we did not eat the food, service was friendly in the bar area.

We had been to this Hotel a few times and totally enjoyed the Hotel for its staffs helpfulness and 
friendly reception ,.

My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room.

The usual massive hi,e in prices was a bit of an issue,

I only drink New Zealand wine, cost was $17.00 for 150ml glass and $70.00 a bottle, I bought 3 bottles of decent NZ wine at the local urban supermarket for $54.00

For the price we paid I was disappointed ☹️

4) was told that buffet breakfast is $25 and was charged $38.

Use of car park not explained properly as 20 dollar fee for one use only caused time concerns.

The Club was closed for a few days (cost cutting) & we were directed to the hotel bar for our first confrontation; we managed to get drinks & "a bar snack" each then went out for a meal.

I wonder if everyone else from the corporate games had to pay extra.

Paid Parking is available. Car can be parked on street as well for limited timings (See the Timings and follow the signs.)

Restaurant has a limited and boaring menu, it is also overpriced.

It was not until we got there that we found that it came at a cost of $20 - discounted from the casual rate

Price seemed pretty standard (I.e not cheap).

We also had a bed and breakfast package only to be told at breakfast that "No you don't ma'am, the cost will be $$$" so I had to once again go back to reception, which was already getting busy before checkout, to be told the same from the receptionist.

(We are from Qld so didn't realise this)   The room rate was high and the experience  certainly didn't reflect the price.

Paid for club lounge access which was a bit of a let down compared to other hotel lounge access I have experienced.

You can probably get something nicer closer to the CBD - and for the same price.

Ridiculously overpriced car parking at $32 per day.

I’m an Accor Gold, and paid for one the most expensive rooms, only to get a SINGLE BED AGAINST THE WALL!

We thought he managed our issues very professionally and we ended up booking for this year again.

In the hotel lobby is was evident the front of house staff were fielding concerns from many customers.

Hotel management went above and beyond to make amends - ensuring our experience this time was fabulous.

On balance, the front of house staff are helpful and cheerful,

Our 3-night work trip with the LUXit team, from 9 July to 12 July, was an absolute delight.

I really admired her spirit and enthusiasm at her job, something I learnt from her.

Very good rooms and extremely courteous and honest staff.

Amazing service and the most friendliest concierge in Australia.

The back of house staff were knowledgeable and helpful

Great location for the F1 Grand Prix, with several team members staying at the hotel.

Location is nice and part of the staff helpful

The staff were very attentive and this certainly made up for the disappointment.

with alot of new staff that were all helpful and polite.

although the concierge was extremely helpful and efficient.

On the whole the staff here are very pleasant and helpful apart from one rather stroppy receptionist.

Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning.

but the 'smart tv' wasn't connected to the internet and the walls were paper thin.

4) wifi in the room was terrible, I had to connect to my mobile device hotspot.

Wi-Fi of this hotel is strong, supports 3 devices and does not disconnect in corridors or meeting rooms.

No free WiFi which is always disappointing.

After expressing our frustration they decided to deduct the wifi fee

Internet super slow for basic work needs.

Rhett Constantine, the Chief Concierge, resolved the wi-fi issues I was having and put up with multiple requests for assistance in the true spirit of "Hospitality".

I had the same experience with the reception on a few other occasions when I had to ask for information and also trying to reach them on the phone for internet information.

It was also disappointing that the hotel did not offer free wifi service

The most frustrating part of my stay was the non-existent WiFi.

I did have to ask about the wi fi, where and when was breakfast and later returned to ask for a receipt for my credit card charge on arrival.

but again Australia iss very poor at providing good fast & free internet to hotel guests.

No free internet was a bit of a drag and the TV channels didn't all work all of the time which was mildly annoying

There was no internet service in the room for all 5 nights - down all the time and when I asked for help, I basically was ignored.

Only complaint I would say is that Wifi was poor despite purchasing the recommended package (fastest speed).

Pullman Melbourne Albert Park

price

wifi

Paid public parking on-site

Wifi

Pool

My check in was terrible - not informed re the services in the hotel, about the need to insert power card, had to ask for my free drink voucher.

Then 1 hr later one invoice for food, then had to chase for accomodation.

I also had my alarm turn off and not wake me nor charge my phone.

My card was also charged $100 as a guarantee.

but when you are charging a six star price with a CBD view that is advertised but non existent, it all adds up.

They required physical sighting of credit cards despite being offered them on our smartphone and our booking service (Booking.com had all our details including the credit card for the booking).

It appears to me that whoever is in charge, has completely given up, and the hotel, is just existing.

Their policy is if you find a lower price they will match
Upon arrival, I showed my card and was told that I would not get an upgrade and my points would not be counted in a very stiff manner,
Usually on departure , i received a late checkout, not on this occasion
Room was adequate
Wardrobe small

This was fixed soon afterwards as they never actually charged us,

Also nowhere to charge a phone - it’s 2021 there really is no reason not to have a USB port.

The only 2 ressons a pre-authorisation on a valid credit card would be in place

1.

The price on the website was $20.00 less than the actual charge which was $20.00 more.

With the exception of the food and beverage staff, the balance of the staff have the worst attitude of any hotel that i stayed at.

Clients I was with were double charged for dinner, and it was only astuteness that saved the day.

Was not very impressed when I stayed at Olsen firstly the stuffed our booking up and charged us double somehow on 2 different cards then had checked us in before we were even there, the room

Only negative was the swipe card for room deactivated twice.

Instead I was charged a further $50 from the rental company who had to provide my details to the council for the notice to be sent to me, followed by needing to pay the infringement notice.

Be aware that any "extras" on menu had to be paid for outside the package ( a little frustrating on second boring that despite only using one of the two person breakfast packages, an additional charge for extras on one meal still had to be paid!

I was double charged and I’m currently trying to recover my money as it’s theft , I had no towels in my room and the sheets where smelly and I got a rash , I waited 45 for my orange juice at your cafe so I canceled it and went to work !

Took 4 phone calls to get my invoice emailed to me after my stay.

The friendly wait staff made every morning a great start to the day!

Ulia was so friendly during check-in and did well at  recognising my gold status.

I found reception very friendly on arrival.

Excellent location walking distance to excellent restaurants and shopping, spacious comfortable room, friendly helpful front desk staff, nice restaurant, public transport close by, scenic walk along Yarra river to Tennis stadium

Members of staff were extremely friendly.

The staff were very friendly and helpful.

Brilliant hotel
Our suite was spacious and lovey, the location was perfect and the staff were friendly and extremely helpful.

The room was really nice, staff were so friendly and helpful, bed was the comfiest bed I’ve ever stayed in!!

The staff are friendly at reception and in the restaurant which was nice.

Hotel staff are very professional and friendly.

although friendly for the most part lacked the polish of that from previous years.

Staff were lovely and very friendly to children.

Staff are friendly and the restaurant staff go above and beyond.

Excellent stay, lovely room & friendly & efficient staff.

We're very grateful that the staff worked so hard and we're so friendly, despite the circumstances- we'll be coming back!

We loved our stay at The Olsen last weekend, our room was beautifully appointed, the food was lovely and the staff were all very professional and friendly. A great place in a handy location for either a business stay, or a group friend catchup, very nice experience  :-)

Clean, friendly and great art works on the walls and in books to enjoy.

I didn't expect anything opulent for the price I paid

Didn't rate the guys, was too small and poky.

Paid about $30 more a night than if I had booked on the day.

The general conditions of the room can be better, given the price.

but overpriced and lacks parking options on a busy part of Melbourne.

but sadly we felt it was overpriced and went elsewhere.

No refund or better deal considering we didnt get what we paid for.

The mattresses were very old and the pillows very bad I had to go and buy new pillows if I had known I would have bought mine from home another added expense I did not need.

The Como across the road is much better value - slightly less expensive

In fact no parking fee was mentioned at all when they gave us our card to access the parking garage.

For the price of the hotel this is really not good enough.

The hotel does not trust the guest to pay for any room charges they may incur from the mini bar or other food and beverage charges. 2,.

Wonderful staff, hotel, location & breakfast is 100% worth it.

Really nice accommodation, facility beautiful and well cleaned always, staff were lovely.

Great all round 

Really enjoyed the stay 
I’ll go back again for another stay soon
Staff helpful
Food really good
Great rooms 
Was excellent place to stay 
Good for business and holidays 
Was really enjoyable

It’s a really nice, clean modern hotel in a good location with a nice restaurant and great staff in all areas.

Nice rooms 
clean room 
Great staff 
lovely hotel, fantastic price,  
easy check in and out 
Fantastic location, close to transport and shops
Art work was interesting and well displayed 
Bed was comfortable 
Kitchenette could be better equiped .

The hotel was well-sited and two reception staff stood out as exceptional.

Front desk staff were very welcoming and helpful.

Beds are amazing, Great location, Wonderful  staff.

great reception desk squad and housekeeping was a delight.

They allowed me to check out later, which was really helpful.

✨️ We were then surprised by a knock at our door from hotel staff with a beautiful assortment of cakes acknowledging Emily's birthday before we swam in the hotel pool overlooking the street, also with a glass bottom looking down onto the street.

COVID has not been that kind to the Olsen, which is showing signs of tiredness.

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