Everything is old and worn out including carpets, rooms, bathrooms, facilities, lifts and carpark.

Unfortunately on arrival issues with lift from basement carpark that required us to walk up the car ramp with our luggage.

Room also located right next to the elevator was very noisy as there was no soundproofing.

Unfortunately my husband was stuck in the lift for an hour.

Lift was broken causing a school of girls to be slamming the stairs doors right through the night, right outside our corner room, this caused me and my partner 4 sleepless nights despite asking to be moved.

One lift is out of service so there is only one lift for the entire hotel.

Unfortunately for us the lifts were not functioning or patchy during our stay and we had to use stairs  several times.

Only one lift operating in a 9 floor hotel, extreme bad experience at check-out where the staff billed wrong cards and put multiple rooms to my card (charged SEK 43,000 instead of SEK 8,500!!

Only one working lift which meant a lot of time spent waiting and apparently no stairs to use (I asked reception).

The hotel has 1 operating elevator which takes a very long time to catch, especially at peak times, like check in.

One of the negative points was that only one lift was working for the 9 floor hotel which meant you either wait long time or use the stairs.

If you like standing waiting for the lift to come with a group of people you don't know,

When I checked in the lady didn't even let me know what floor my room was on, nor where the elevator was.

She only answer: that elevator is moody. Seriously!?

it's actually an insult to my intelligence in saying so, would I stay again , NO they would need to lift their game and fix these current issues, as Melb is a Hotel Mecca and I can just go elsewhere.

The changes in the hotel are really starting to take shape from our previous stay the lifts are such an improvement.

Simple and effective rooms which are clean & comfortable with a plenty storage in the wardrobes and cupboards plus mini bar and room service accessible.

The room's cleanliness and maintenance were satisfactory,

We had a good sleep bed's good ☺️but not quality cleaning,a lot of dust around the room, fridge wasn't working to standard,and a lot of cobwebs on the balcony around window, apart' from this, manager was nice to give late check out and complimentary breakfast, and we were charged for water that we didn't use 😪

The room was clean, fresh looking and the beds were comfortable, with a roomy shower.

The amenities such as the pool and spa  were great the rooms were clean and spacious .

The room was clean and the location is great,

The room was very clean and comfortable and the view was very pretty at night.

Great place to stay, nice neat and clean rooms, friendly staff, close to the city & reasonably priced.

we were very happy with our stay in melbourne close to everything we needed .the room was clean and we had a great view of the city skyline we enjoyed the spa on the top floor .

Very clean room with absolutely beautiful view.

Lastly, my sink area remained disgusting.

Hotel rooms smelt of cigarettes, I also found an acrylic nail next to the phone and everything was dusty.

The damaged iron in the room burned my new trousers.

however nothing a little bleach couldn’t and didn’t fix.

but next to a fire escape that stank of cigarette smoke.

Dirty spa very dirty spa, brown frothy foam on top, strong chemical that it was burning eyes without being in water and rubbish everywhere.

No tip no clean room
Cigarette smoke enters room by ventilator system
It is come all other room
 Some chine visitor come in day night 7 th floor smoking in the room 
You need warning no smoking in the room 
Coz our venti system connect all the room

but still confusing), shared spa area a yuck experience - noisy children, dirty spa, unkept bathroom area.

Needs an upgrade for rooms, meeting rooms, and common spaces, old style and old carpet

Bed sheets and towels need a better wash, they smell really bad and made me feel uncomfortable

Nice personnel and bar tenders, breakfast ok

The fridge was filthy and stained had smearson the inside.

but unfortunately it was in a filthy state with a discarded ice cream punnet on the ground, and ice cream splattered on the glass doors between the room and the balcony.

I can’t believe they get people to smoke by the hotel entry.

We notified reception that someone was smoking in a room near ours,

we dont like people smoking outside the restaurants .

To double check this I thought I would have a smell of it, much to my horror I confirmed it was in fact poo.

There was Hoya slightly strange smell in the room, which was a bit unpleasant.

The only negatives - one of our friends room had an unpleasant smell (wet carpet type smell) and due to hotel being fully booked there was no option to move rooms.

My only complain , pillows are very flat and smelly.

View Melbourne

elevator

smell

Paid private parking on-site

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room.

The usual massive hi,e in prices was a bit of an issue,

I only drink New Zealand wine, cost was $17.00 for 150ml glass and $70.00 a bottle, I bought 3 bottles of decent NZ wine at the local urban supermarket for $54.00

For the price we paid I was disappointed ☹️

4) was told that buffet breakfast is $25 and was charged $38.

Use of car park not explained properly as 20 dollar fee for one use only caused time concerns.

The Club was closed for a few days (cost cutting) & we were directed to the hotel bar for our first confrontation; we managed to get drinks & "a bar snack" each then went out for a meal.

I wonder if everyone else from the corporate games had to pay extra.

Paid Parking is available. Car can be parked on street as well for limited timings (See the Timings and follow the signs.)

Restaurant has a limited and boaring menu, it is also overpriced.

It was not until we got there that we found that it came at a cost of $20 - discounted from the casual rate

Price seemed pretty standard (I.e not cheap).

We also had a bed and breakfast package only to be told at breakfast that "No you don't ma'am, the cost will be $$$" so I had to once again go back to reception, which was already getting busy before checkout, to be told the same from the receptionist.

(We are from Qld so didn't realise this)   The room rate was high and the experience  certainly didn't reflect the price.

Paid for club lounge access which was a bit of a let down compared to other hotel lounge access I have experienced.

You can probably get something nicer closer to the CBD - and for the same price.

Ridiculously overpriced car parking at $32 per day.

I’m an Accor Gold, and paid for one the most expensive rooms, only to get a SINGLE BED AGAINST THE WALL!

To start with a positive, I can say that the room was clean.

Lovely room  very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice.

but the rooms inside were clean but missing a baby bed.

The rooms were clean and spacious and they accommodated our request for 2 rooms close together for my parents to help with my children.

Stayed here for a conference - the rooms used for this were well-appointed and the hotel is definitely designed to hold large groups.

The rooms are clean and modern, I was on the 6th floor so it was nice & quiet 🤫 there is undercover parking at $20 a night.

The rooms are always very clean, comfortable beds, bath with shower above.

The food from room service was amazing, and the room was clean and well presented when we arrived.

the room was very clean, I did online check in, so it was pretty quick to get a key.

3) The rooms are clean and modern with views of Albert Park

The cons - 1) My biggest gripe is the maintenance issue of my room.

Our room was very clean and well appointed.

Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning.

but the 'smart tv' wasn't connected to the internet and the walls were paper thin.

4) wifi in the room was terrible, I had to connect to my mobile device hotspot.

Wi-Fi of this hotel is strong, supports 3 devices and does not disconnect in corridors or meeting rooms.

No free WiFi which is always disappointing.

After expressing our frustration they decided to deduct the wifi fee

Internet super slow for basic work needs.

Rhett Constantine, the Chief Concierge, resolved the wi-fi issues I was having and put up with multiple requests for assistance in the true spirit of "Hospitality".

I had the same experience with the reception on a few other occasions when I had to ask for information and also trying to reach them on the phone for internet information.

It was also disappointing that the hotel did not offer free wifi service

The most frustrating part of my stay was the non-existent WiFi.

I did have to ask about the wi fi, where and when was breakfast and later returned to ask for a receipt for my credit card charge on arrival.

but again Australia iss very poor at providing good fast & free internet to hotel guests.

No free internet was a bit of a drag and the TV channels didn't all work all of the time which was mildly annoying

There was no internet service in the room for all 5 nights - down all the time and when I asked for help, I basically was ignored.

Only complaint I would say is that Wifi was poor despite purchasing the recommended package (fastest speed).

Pullman Melbourne Albert Park

price

wifi

Paid public parking on-site

Wifi

Pool

My check in was terrible - not informed re the services in the hotel, about the need to insert power card, had to ask for my free drink voucher.

Then 1 hr later one invoice for food, then had to chase for accomodation.

I also had my alarm turn off and not wake me nor charge my phone.

My card was also charged $100 as a guarantee.

but when you are charging a six star price with a CBD view that is advertised but non existent, it all adds up.

They required physical sighting of credit cards despite being offered them on our smartphone and our booking service (Booking.com had all our details including the credit card for the booking).

It appears to me that whoever is in charge, has completely given up, and the hotel, is just existing.

Their policy is if you find a lower price they will match
Upon arrival, I showed my card and was told that I would not get an upgrade and my points would not be counted in a very stiff manner,
Usually on departure , i received a late checkout, not on this occasion
Room was adequate
Wardrobe small

This was fixed soon afterwards as they never actually charged us,

Also nowhere to charge a phone - it’s 2021 there really is no reason not to have a USB port.

The only 2 ressons a pre-authorisation on a valid credit card would be in place

1.

The price on the website was $20.00 less than the actual charge which was $20.00 more.

With the exception of the food and beverage staff, the balance of the staff have the worst attitude of any hotel that i stayed at.

Clients I was with were double charged for dinner, and it was only astuteness that saved the day.

Was not very impressed when I stayed at Olsen firstly the stuffed our booking up and charged us double somehow on 2 different cards then had checked us in before we were even there, the room

Only negative was the swipe card for room deactivated twice.

Instead I was charged a further $50 from the rental company who had to provide my details to the council for the notice to be sent to me, followed by needing to pay the infringement notice.

Be aware that any "extras" on menu had to be paid for outside the package ( a little frustrating on second boring that despite only using one of the two person breakfast packages, an additional charge for extras on one meal still had to be paid!

I was double charged and I’m currently trying to recover my money as it’s theft , I had no towels in my room and the sheets where smelly and I got a rash , I waited 45 for my orange juice at your cafe so I canceled it and went to work !

Took 4 phone calls to get my invoice emailed to me after my stay.

I didn't expect anything opulent for the price I paid

Didn't rate the guys, was too small and poky.

Paid about $30 more a night than if I had booked on the day.

The general conditions of the room can be better, given the price.

but overpriced and lacks parking options on a busy part of Melbourne.

but sadly we felt it was overpriced and went elsewhere.

No refund or better deal considering we didnt get what we paid for.

The mattresses were very old and the pillows very bad I had to go and buy new pillows if I had known I would have bought mine from home another added expense I did not need.

The Como across the road is much better value - slightly less expensive

In fact no parking fee was mentioned at all when they gave us our card to access the parking garage.

For the price of the hotel this is really not good enough.

The hotel does not trust the guest to pay for any room charges they may incur from the mini bar or other food and beverage charges. 2,.

Room very clean and happy with all services provided.

Nice rooms 
clean room 
Great staff 
lovely hotel, fantastic price,  
easy check in and out 
Fantastic location, close to transport and shops
Art work was interesting and well displayed 
Bed was comfortable 
Kitchenette could be better equiped .

The room was clean, with a small kitchenette and a separate sitting area.

Rooms clean and tidy, breakfast was good.

Great staff, room is clean and love the big fridge, microwave and Nespresso machine!

Rooms immaculate, bedding perfect, pillows are heaven, Bathroom amenities superb.

Room was clean and well set out, pity about the rest.

The room was clean and well presented, the bed was comfortable and I enjoyed my stay.

The rooms were well-appointed and clean with very comfy beds and the breakfast was delicious!

Very comfortable bed, room was clean and the staff very friendly and helpful.

Room was spotless, as were the other public areas of the hotel.

The room was kept clean and nice little "smellies".

The rooms were clean, spacious and very stylish.

Stayed at the hotel on the 6th and 7th of April, loved it, clean room and very friendly staff, especially liked the concierge Will who was very helpful.

The Olsen Melbourne - Art Series

creditcard

Valet parking

Free internet

Old style hair drier on the wall
Comfy bed/ quality bed linen
Dirty carpets in lift
No mini bar / room service finishes at 10.30 unless you want chips or wedges
No pay tv- just movies and free to air

Car park puddles from rain and car spots filled with rubbish and debris- dimly lit, hard to navigate.

It’s pink and very outdated with stains on the carpet and bathroom is old and not very pleasant.

Room, passages heavily marked walls, woodwork and carpets in the lift area heavily marked and not cleaned thoroughly and restaurant forgot items ordered

Carpets had stains through and marks on the walls.

Carpets were stained along  with stains on the arms chairs in the room.

Carpets are so old and stained on 5th floor in the corridors.

Poor amenities, poor beds, stained carpet.

The place is dated and dirty, the carpets smell damp and the room had many cockroaches and ants roaming about.

The rooms could do with a lick of paint and some new carpet.

The walk from the lift to my room made me feel the property was a little tired (carpet, colour scheme),

The room was a pinkish colour, the carpet had stains all over.

There was what looked like a blood stain on the carpet as soon as we walked in, the Bathroom area was like that of a hospital room with an open shower with curtains similar to being in a hospital & terrible looking tiles that looked filthy a small basin & toilet it was just appalling.

My only concerns were the bathroom door-stop noisily dragging along the ground when the door was opened or closed (and the mark on the floor indicated this had been happening for a while), there were spots of what looked too much like blood for my comfort on the carpet next to the bed

The room was very well cleaned except the carpet had stains throughout the room.

Whilst it is an older Hotel, and could do with a lick of paint and some worn carpet replaced, the overall standard of the accommodation is very, very good.

Non-welcoming reception, carpet was very dirty with spots everywhere, the couch had white spots on it I very suspicious of.

The carpets and walls within the hallways are in need of a good upgrade, as there are stain marks throughout.

So old looking, disgusting stained carpets throughout!

The floors are incredibly uneven, like small hills under the carpet, not to mention stained and damp smelling.

The corridor carpets are unevenly patterned as a result of multiple steam cleans

the overall vibe of the staff and management was below average.

Also, the shabby sign that greets guest certainly affects guest expectation before you even get in the door.

The only improvement would be to have fresh veges not the combined pub style that have corn.

For a four star hotel - you receive 2 star service in a grubby and dated hotel.

Wouldn't have been happy with the old dated suite

The room I had was very dated and in desperate need of an upgrade.

If your going to play in the same league as exquisite hotels then you have to bring the hotel up to the same standards.

Was a little disapointed getting such a dated room (felt like i was in 1950) after they only advertise king rooms on their website as the updated versions.

Apparently the hotel is being renovated - having booked so far in advance I was disappointed that we were given rooms that are old and shabby.

The let down were the rooms, they were old and dated, scuff marks on the walls, mould in the bathroom.

The bathroom was older style with shower over the bath

So I became an interior designer and rearranged the room!

In truth, the décor in the rooms was a little tired,

however the room is clean, very comfortable and provides tea/ coffee making facilities.

Room very clean and staff were excellent.

We stayed for 5 days and found the bed very comfortable and the room clean.

Great location, room was clean and comfortable.

Excellent location, clean rooms, good size good service.

Room was very neat and tidy and a spacious bathroom.

Our room was clean and comfortable and had a wonderful view of the city.

The rooms were clean which was very important and the staff was friendly too.

Look, the rooms were clean, the staff were so friendly and helpful and the amenities were good,

The room was tidy, provided all the essentials and despite being close to a busy road was always nice and quiet.

We then got to the room which was good, large clean room with a really comfortable bed.

Rooms were very clean, housekeeping did a great job each day.

This hotel was a nice surprise, the rooms are clean, bright & spacious - I had king bed room mmmm soft pillows.

The only issue was the possibility that the hot pool may have been over-done with chemicals as the participant experienced a minor itching reaction for the next day or so.

On the fourth night I detected a terrible smell coming from one of the cupboards and found a room service meal with bits of food and used napkins inside, left by the previous guest. Disgusting.

Not even the elevator went to the deserted filthy area.

We found the 6th floor to be scruffy and there was an unpleasant odour in the corridor.

Dec, 31, 2023

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