Staff very friendly and helpful, we were very lucky to have a 1 bed king apartment with lovely and private outdoor garden sitting area to enjoy the room service breakfast.

Breakfast was delicious and our room was very comfortable.

The breakfast selection is more than adequate and once again, the gem is with the staff.

The staff went above and beyond, beautiful clean facilities and a fantastic yummy breakfast each morning.

They were also efficient in answering the phone (on the first ring) and the eggs benedict breakfast was simply delicious.

The rooms are very spacious and the breakfast at the brassiere was absolutely first class as were the staff.

Breakfast delicious with help yourself buffet and a menu to select from.

I booked a room with breakfast included,  the breakfast room was very pleasant and it was nice to be able to order from the a la carte menu and it was included.

Breakfast was just delicious with staff there also most obliging.

Next morning breakfast was served in the hotel's restaurant and it did not disappoint.

The breakfast was very good and the bar was lovely where we had a cocktail before heading out for dinner that night.

I come to the Como for its bath tub and croissants they serve at breakfast!

They upgraded me to a suite at no charge with free breakfast!

Thank you Como for making our stay so special and for our delicious breakfast the next morning😊

Rooms were roomy and breakfast had a wide variety.

Staff everywhere are stellar especially reception and breakfast room.

A special mention to Jade our breakfast host who went out of her way to make us feel welcome.

The spacious rooms, with large box full length windows bring in the natural light and are full of quality fittings and fixtures, the beds are heaven and are dressed with beautiful bed linen, pillows & covers and the bath towels are soft and ever so fluffy, most rooms have a big spacious bathroom and a deep spa bath which entices you in every time along with the quintessential must have blue duck.

Large room, sparsely decorated with weak attempt to fill out the space (e.g.

Our apartment was spacious and very comfortable with a pleasing view over the park at the back.

But I was relieved to discover a safe and friendly environment in The Como, and was truly sad to leave.

It is close to some great restaurants and bars on Chapel St and the ambiance at the hotel is very chilled.

The junior suite is an incredibly comfortable and spacious room with lovely minimalist decor.

We notified the hotel of my birthday celebrations and where gifted with a bottle of bubbles, cake and decorations.

There is also a blue rubber ducky which is very quirky and Appelles products similar to the Aesop range.

It’s a smallish hotel with a boutique style and exceptional service.

They are oversized (comparable in size to a small 2 bedroom apartment) with a private courtyard (three storeys above the noise of toorak road and chapel street), and decked out with lush bamboo, Japanese plants and an adorable garden pond - this was perfect both for a glass of wine before heading out and before my morning coffee to recover in serenity the next day.

The hotel was well presented and had a lovely old world charm about it.

but lacking in atmosphere as there are so many good wine bars  in the area so was underused.

Easy location for the charms of Hawksburn Village, the Chapel Street and Toorak Rd trams plus quick walk to Sth Yarra train station.

Well located, within easy reach of trains, Botanical gardens and Toorak, The Como is an elegant, yet affordable Hotel.

The decor is a little arty which adds to the hotels interest.

Also, pleasing to see senior management involvement in day to day activities including a visible presence at breakfast as well as later in the day.

Impressive room size, stylish hotel in great location.

- housekeeping didn't push the twin beds to proper position after room was cleaned, it was pushed against windows instead.

He got in contact with housekeeping straight away to fix the minor issue.

but really the iron should be checked by housekeeping after each guest.

I suggest Sofitel clean the pop pink carpet runner, update the uncomfortable and dated white leather chairs and get rid of those awful flowers and scent .

There is an awful musty smell permeating the lobby and common areas which I assume is the carpet cleaning fluid.

I also couldn't figure out how to turn OFF the bedside lights and once again as soon as I phoned housekeeping they helped me to find the tiny switch at the rear - could NOT find it!

but the bench in our room had sticky residue on it, like juice had been spilled & not cleaned up ,when we pulled back the bed cover it had yellow marks on it.

but really housekeeping should be more diligent in the first place.

but smelled of body odour- obviously not cleaned between stays.

However the overall standard was disappointing for the price paid and I would expect much more from a hotel  for £400 per night, especially as the furnishings were worn and the room was not cleaned or tidied properly.

Housekeeping refilled everything without fail.

Minor niggle was the level of housekeeping.

It is intrusive and if it is simply a cleaning agent then suggest they change it as it is very unpleasant.

They forgot to clean the rubbish bin, threw a box of new teabags that I brought with me and a box of teeth whitening set that I brought with me.

Two bedroom room dusty all over, inc lamps and lounge so disgusting we had to get housekeeping to vacuum it.

not overcrowded, cleaner went to our room when we left to explore melbourne, food was great.

Hairdryer was broken, called housekeeping and it was replaced, albeit a little slowly which left me sitting there with wet hair for some time.

but unfortunately the cleaner had used the toilet and not cleaned it afterward!

Next day housekeeping didn't replenish the shower cap etc after taking away my first cap.,hence my hair got wet.

Not sure how I feel about the housekeeping

It has steadfastly stayed true to its mantra of ‘give from the heart’, therefore everything they do is from the heart, from the warm welcome, room service, housekeeping, the brasserie and reception, every staff member is attentive, helpful and supportive to your every need of your stay.

Hotel service was good, we didn't eat in the hotel as too many other options nearby including the excellent SOS cafe up Toorak Rd.

And the “Signature “ free Limincello cocktail for Accor members could be (I did) think it was a fridge deodoriser..

Hotel is in a great location with many restaurants in close proximity and public transport close by.

Superbly located in the middle of South Yarra with heaps of cafes, restaurants and shops.

Due Covid, the on-site cafe could only offer on site breakfast while room service remains available for lunches and dinners.

The best thing about this hotel is location, so close to lots of cafes etc on Chapel St and nearby to Richmond etc.

Plenty of dine in and take away food choices nearby.

Great location with Chapel St and shops, cafes, restaurants and Palace Cinema just below and within easy walk.

Excellent location close to CBD in busy South Yarra with lots of great restaurants and shopping.

Sadly the food hall is set to close soon.

Got given a couple of menus and told to find a table.

The staff also provided me with complimentary parking for the time I entered to the time we took the car to go for dinner.

Restaurants, shoppes, supermarket are just near doors.

The eats available in the bar were outstanding!

The hotel’s location in South Yarra provided ample opportunities to dine out, bring takeaway back, go to the cinema and reach public transport conveniently.

The hotel itself is a little hidden gem in the restaurant end of chapel street.

Very convenient for shopping and restaurants.

Perfect location near many shops and restaurants and despite being near a busy area with construction nearby, rooms were soundproof and we didn't hear anything.

The Como is close to shops, cinemas and some  really good restaurants.

The location is perfect for Chapel Street and its surrounds, restaurants, shops, bars, a cinema, a perfect Melbourne location!

The location is perfect, close to shops, restaurants and 2 minute walk to train station.

Walking distance to shops, coffee, dining etc.

THe hotel is in a great location at the top end of Chapel Street in South Yarra surrounded by some great eateries and shops.

The location is great, close to lots of restaurants and shops and great to walk around.

Location was fantastic , very close to shops ,restaurants and supermarket.

Great location, short walk to shops and to the Yarra river/botanical gardens.

The location is trendy with a lot of nice restaurants and shops.

The hotel is close to everything one needs - cafes, restaurants, cinemas, and shops galore.

The location is amazing, so many shops, restaurants and bars you can walk to.

Pros:
1) speedy check in, friendly check in staff
2) complimentary upgrade to 1 bedroom apartment - well outfitted with microwave, crockery, cutlery, spacious living area with separate bedroom and office space, bathroom with tub
3) surprise in-room dessert plate and balloons from front desk staff 
4) Location excellent - lots of offstreet parking, 2 parking complexes if preferred (secure parking and wilson parking) close by, train station within walking distance, llots of shops and restaurants in the area.

The hotel is located on Chapel Street which is a very lively street with a lot of restaurants, bars, shops.

Fabulous shops and stylish stores line Chapel Street as do some returants

Close to shops, restaurants and the Rod Laver arena is a pleasant 30 min walk along the river.

There are some great restaurants around the area and a variety of shops.

There are number of restaurant and shops around.

It has a glass roof, and is accessible by stairs (as is the gym) – I saw no evidence of disabled access.

Stairs down to the Braisserie oonlyn  level  2 (or level 1.5 more accurately) as well makes me wonder how elderly or disabled or ambulant challenged would survive in this hotel.

There is also a sauna which is next to gym and then you go to the next room up a few stairs there is the pool area.

There are stairs from reception to the lifts and with luggage it’s not great

There were problems with the lifts not working and on 2 occasions both lifts were out of service requiring us to use stairs to our room on the 6th floor.My wife suffered back pains as a result of our bed.

It has a set of stairs which must be navigated to reach the lifts

Also not there are stairs after reception to get to lift so be careful if you have large bags, get them delivered to your room.

Why not building a ramp along the stairs for example.

Just be aware as it is an older building the pool is a bit confusing to get up to through a maze of stairs and doors.

No need to ask if we needed help with bags down the 12 stairs to the lift.

After check-in, there was a flight of stairs towards the lift to to our room and Mr Duncan asked do we need help to bring the luggage up the room?

Though access to this area is not the grandest or easiest like the rest of the hotel (need to enter into a stair well at the end of the semi-circle and walk up a flight of stairs).

Only negatives are the stairs that you have to use to get to the lifts of which there are only 2.

The gym was tiny, as was the pool, and you have to follow the yellow brick road of back stairs to get to them, which suggests they were crammed in to make 5*.

Be warned you can't avoid stairs to the lifts.

- Lifts downstairs and far back from front door - have to walk through reception, down half a flight of stairs and towards the back of the hotel

- Lack of RFID cards, maybe it's been a while since I used insert cards,

although once around the corner of the reception desk I could see why, stairs are involved which is a strange design for a hotel where luggage is concerned.

The hotel 'brasserie' only serves breakfast (and is also only accessible via a number of stairs).

The lifts don't take you to the Brasserie either - it is on a mezzanine level that requires you to go up or down half a level of stairs (although there was a wheelchair lift for the disabled).

There is a ramp of stairs to cross and no other options.

but I really am not sure how - It is a wired layout for a hotel to begin with.

Why isn't high speed wifi free in every high end hotel?

I find it incredible in this day and age that a hotel charges a significant fee ($AUD 26 per day) for Wi-Fi.

My only concern was poor bandwidth on the in-house wi-fi.

Moreover, the poor WiFi connection really irritated me.

At this price, wifi should be included in the room charge and in 2017 there's no excuse for a poor internet connection in a city like Melbourne.

The other complaint i have is having to pay for wi fi.

Otherwise there will be a surcharge for wifi

carpark : $35 unlimited access $25 one day pass only 

Make sure u get breakfast included please see picture below

Another reason I am not giving 5 dots is that internet was not free.

Wifi was not included which was disappointing.

My one gripe (and the Como is not alone on this), is the dreadful Australian practice of charging - and charging outrageously - for wifi.

And yes they still charge you extra for wi-fi.

My husband used the internet for a short period each day of our stay and was charged $60 for that use.

Was a lovely stay, only problem was the wifi instructions were too confusing, as I was told you get free wifi with your first stay, would be good if you had a paper with the instructions on them to give to first time members.

I think since we were the furtherest room, the wifi would drop out then kick back in a bit faster.

The Como Melbourne - MGallery

housekeeper

stair

wifi

restaurant

decor

shop

The room had 2 king beds and it had half a kitchen so we could walk across the road to Cole’s have a bite to eat prior to the game then in the morning a fabulous breakfast in the restaurant.

Bleary eyed we went down for breakfast and did enjoy the food which was a rare positive.

We had a lovely walk to Como house and gardens and another nice walk down Chapel Street to the delicious chinese restaurant at The Cullen hotel.

Rooms clean and tidy, breakfast was good.

breakfast was of good quality and service even better.

It’s his favourite breakfast and he rated it 10/10.

Nothing was too much trouble for the staff to accommodate us inc at breakfast.

My colleagues and I enjoyed a delicious breakfast in Spoonbills, where the service was friendly and attentive.

The breakfast was delicious and hot just the way I like it , being a public holiday the restaurant was extremely busy and there was a wait

The rooms were well-appointed and clean with very comfy beds and the breakfast was delicious!

This is across all room categories and even the extra roll out bed we hired was of top standard.

We had room service for dinner, prompt and delicious.

The room service has always been delicious and come up quickly and the desk staff have always been lovely.

The reception staff were very friendly and helpful, as were the restaurant staff where we had an excellent breakfast on a couple of occasions.

Breakfast was nice, except my eggs where cold,

Restaurant is also very good - we've had both breakfasts and dinners there and honestly couldn't fault it.

but I did have the a la carte breakfast one morning which was nicely cooked.

We had breakfast at the in house cafe, and it was well prepared.

Only 3 elevators for hotel guests and staff use same elevators so always a long wait for one.

Management of the Olsen need to lift their game and get their staff to do the same.

We were on the 14TH floor you hear constant thudding noises from the lifts which is somewhat irritating.

Lift lobby area on ground floor feels like youth hostel.

however our problem was the noise from within - specifically the elevators.

however, was that the room was near the lift, which was really noisy - and made a loud clunking noise every few minutes till midnight, and which was impossible to sleep through.

however are looking a bit “old/shabby”
- No information folder/room service menu on our room
-Tried to call room service numerous times and they didn’t answer
-Misleading sign left at our lifts on level 11 meant we thoughit the lifts couldn’t be used so we had to walk down 11 flights of stairs!

Had to move rooms after first night due to crazy noise coming from lift.

Doors hanging off hinges, elevators not working due to flooding, gym unclean, TV in gym not working and no batteries in control, no coffee machine.needs some TLC

but don't repair ALL lifts together at the same time.Generally disappointing.

The room we were given was next to the elevators and near a utility closet/fire escape and there was often dirty plates piled up near the utility closet.

but not the room, this was repeated again on the third time, finally on the forth time (15mins up and down in the lift) recieved a card that worked.

There was no-one to help with bags, no instructions on how to use the lifts, where the restaurants were and no information in the room.

My 84 year old mother and I had to wheel our own suitcases from the storage area into the lift and up to our room (whilst the disinterested male staff member) ran off!

Make sure you ask for a room away from the lift otherwise it will be noisy.

Hotel staff did nothing and a guest eventually intervened and pulled the male's hand away from the lift doors so the lift could depart.

but disappointing that a private events took over hotel facilities ( pool and gym removed from paying patrons access) and one of the three lifts were out of service with lots of staff and movers constantly filling the lift or not offering to let patrons go in first so very slow to enter and leave hotel.

The hotel seemed to be at capacity this trip - with long lift queues each day.

When we stayed the pool was faulty (for a week), the elevator wouldn’t stop at our floor for 3 days and in general we felt very much like a commodity rather than a guest.

On the 3rd day we advised them we would be out and asked if they could clean it prior to our return in the afternoon….it never happened.

We confirmed the following morning that we would be changed after unpacking and repacking our things for the move and we’re told that after the room would be cleaned we would be moved.

The toilet rims were very dirty not sure when they were properly cleaned.

Cleaning left a lot to be desired - see the two more pics uploaded.

but our housekeeping service was simply making beds and leaving new towels on the lounge, no clearing away of dirty towels, renewing used glasses or similar.

The main problem was with the housekeeping.

but these were not provided, so I called housekeeping who came up with a pillow that was not firm.

These minor cleaning offences sound small,

Reception was wonderful, housekeeping failed to stock up toiletries and tea and coffee supplies (I had to ask for it two nights out of my stay) and don’t be in a rush for breakfast.

The housekeeping team is simply terrible!

Room cleaning missed a day despite having informed.

Housekeeping do the bare minimum and areas were often not cleaned.

It would be nice to have a variety of pillow options as the ones I had were all too soft and when I requested a firm pillow from housekeeping - no  one came.

The hotel takes its time in cleaning the rooms.

but largely superficial things like scratches on walls etc.Also the cleaning trolley was present in our hall way outside not far from our door for the duration of our stay, so from the time we checked in to the time we checked out.

To our great surprise the room had not,been made up or cleaned since the previous guests had checked out!

that means housekeeping didnt get to this area ?

not well communicate as we said cleaning will be after 3 pm with the receptionist

The only fault was that the face towels smelt a were a little musky, oh well who needs to clean their faces anyways - kidding v important.

When a gentleman brought up our towels, we asked whether he had an update on our room and he told us that since it was a public holiday, housekeeping probably didn’t get to it.

This resulted in me being late for a meeting due to poor Communication.

Rated poor because I expected so much more from a 5 star hotel and had wanted to go here for ever and was so disappointed

Very noisy room that lead to a poor night's sleep.

The staff are unwelcoming and the service levels are poor.

Very poor and slow service in the restaurant (waited 40mins for coffee with breakfast) - amongst other guests in a similar situation, and it wasn't busy.

I feel for the poor people on the front desk who are also concierge, valet and restaurant workers.

The poor cafe staff were run off their feet - a latte & an orange juice took 45 minutes to arrive.

Our stay at The Olsen hotel was characterised mainly by poor customer service, just staff that clearly weren't trained in hotel operations.

Restaurant service was very poor, would not allow small changes to the menu, gave the wrong meal, 2nd person had finished their meal  by the time the correct meal was delivered.

Restaurant - would never go their again or recommend it , poor service and small meals - and lack of choice.

however the service was very hit and miss and the staff menu product knowledge poor

Room service food is expensive and poor choice (Room service phone line is rarely answered so you have to call reception).

Jul, 26, 2022

Mar, 13, 2022

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