AMEX should remove Fairmont Tremblant from its fine hotels and resorts list.

On getting to our room we try to log onto the internet, Despite being an Accor we find it impossible to gain access without having to pay an additional charge.

Anyone booking a 2 Bedroom suite via Amex or Virtuoso should be aware that normally you get breakfast for 2 people per bedroom.

I would really expect better service from a hotel that is charging more than $500 per night per room.

Oh, when they checked us in to the Junior King Suite, they charged my credit card the price of the King Suite, not the lower price.

By upgrading us to a suite, providing a daily dining credit, and providing daily breakfast in the restaurant or IRD, they are trying to make up for the lack of Fairmont Gold.

The Fairmont is charging a premium (5x the cost of anywhere else on the property) and the rundown condition of the property, lack of access to amenities, and poorly coordinated staff, result in an experience that provides less than zero value for your dollar.

However, I was overcharged at a total close to $100 from the restaurant, cafeteria and the room, during my one night stay.

If you order stuff and it goes over the limit, you will be charged extra.

When I was checking out, she didn't know how to input my card number manually, and had me waiting while she was reading a manual in a binder.

At Fairmont you are paying for the location and service over a fancy room which is the exact balance you need with extra gear and ski boots everywhere.

It’s 2022, and we are still charging for WiFi.

Wish they could bury that fee in the room charge.

Furthermore I was appalled that the New Years Eve menu charges $250 per person (plus tax and gratuity)

They charge almost $20 A DAY for wifi! When paying $500 a night, wifi should most definitely be included (I mean, it's 2021!)

but the front desk needs a refresher in customer service and billing.

To boot that they added another families restaurant bill charge to mine.

butt in the garbage the next morning, I was informed that I would be charged a $500 penalty, and that the entire hotel was non-smoking.

Winds N Waters packed up the car, with skis and all the equipment,armed with a VISA, we set off to Mont-Tremblant.

Great breakfast every morning with wonderful, friendly woman that made the best Omelets!

The beds are super comfortable, staff are very friendly, food is high quality and location is top notch.

The front service personnel are friendly.

Our server Jean-Sébastien was very friendly.

Beautiful Hotel, Well located,  Friendly Staff,  Dog Friendly.

Most of staff is polite, friendly, informative.

The restaurant was great with friendly staff.

As is expected with a top tier hotel, the staff are very helpful and friendly.

The hotel is beautiful and the people are kind and friendly ,

The hotel staff were all extremely friendly and helpful.

Highlights: nice, fun lobby bar with a beautiful fireplace, very friendly and helpful staff, very good buffet breakfast.

The valet parking was friendly and efficient.

The staff are professional, warm and  friendly.

Staff at reception were all very friendly and helpful.

I was friendly and patient through all of this,

Wifi should be included in the price though, I was trying to sign up for the All Access membership

Given it was August I feel this was a miss
The village restaurants and activities are also becoming very expensive!

The rooms are nothing like they advertised and it is very expensive for what you get.

Car parking at the hotel costs 45$ plus taxes a day,

As with any luxury offering or price point, be sure to over deliver as that is the luxury along with the product or service.

Dinner at the Quintessential Hotel down the road was expensive

In room dining was costly and not what we asked for .

Breakfast for 2 people added up to $100 incl taxes, which is crazy.

We paid $50 for late checkout at 2pm ($25/hour).

but we would charged the same rate as the king suite.

Honestly the experience was not the best and for me wasn’t worth the cost that we paid for the activity.

Quite expensive, with a bottle of water in the deli/snack bar costing $8.

but this was Four Seasons pricing and a sub-Motel Six experience.

So just be prepared, everything in this hotel has resort pricing.

Front desk gave out home made dog treats.

Having been looking forward to staying here for many months it came as a shock the superficial manner of the service here.

However, the food was fabulous, with a huge selection and attentive service.

Stephanie and Caroline at the front desk. amazing.

We drive and EV and it was plugged in for us without question after the valet took our vehicle to the parking garage.

Concierge sent us out to a few good places.

Literally from the moment you arrive to the time your drive away the staff are there to handle everything you require.

Overall it was still a good relaxing holiday for us, hotel staffs were nice, restaurant was great, perfect location too within the village

Fairmont Tremblant

price

creditcard

Parking

Free internet

Pool

From room service to the dining staff, everyone was very friendly, and Juliet at the front desk, in particular, was outstanding.

Staff at breakfast very efficient and friendly, when approached, albeit generally somewhat 'unobtrusive'.

Excellent service and friendly, helpful staff.

This hotel was wonderful - starting with very helpful and friendly staff at check in.

The staff was friendly, underground parking where we stored our bikes was very convenient and the location of the hotel was spectacular!

Great value, friendly staff and convenient  indoor parking garage.

Front staff very friendly, informative and polite.

The front desk, housekeeping and lifeguard staff were all very friendly, welcoming and accommodating of requests.

Super clean, great sized room, friendly staff, clean pool/hot tub facilities, underground parking and everything is walkable.

No digital key at this property which means interacting with the nice and friendly front desk staff who will take the time to review the on-site amenities, and special rules currently in place due to COVID.

Other than that experience the hotel is amazing, the staff at front desk are friendly and helpful.

The staff a check-in were very friendly and knowledgeable.

The staff are super friendly and the location is great.

Great view
Center of the village 
Close to all restaurants 
Each staff member of the hotel was very friendly and helpful.

We could hear and smell everything everyone was cooking and doing, and it was very apparent when our neighbors would come back from having a smoke.

Only negative is the minor odor of wood smoke in hotel.

Instead we were left sleeping in an uncomfortable bed, slow internet, a heater that was so loud we couldn’t sleep and had to turn it off (only to wake up freezing cold), and an unsettling burning plastic smell our first night (thinking there might be a fire hazard and being told don’t worry).

Took a couple of days for the smell to clear, and our clothes were still smelling for the rest of the stay.

They're shouldn't be rubber mats in the stair wells, they smell toxic in the summer or at least ventilation is required, it made both of us nauseous every time we took the stairs because the elevator was taking long.

Problem with cooking smells entering the room in the evening on both nights.

Only downside is the smells that emanate from the restaurant in the hotel which is likely unavoidable.

•  The breakfast options were limited to tasteless scrambled eggs, cold and hard home fries, sausage, cereal, basic fruit, and stale SESAME bagels (not even plain was offered during our 4-night stay).

although big and well equipped, smell and the condition of the furniture is not great.

Room had large cookie crumbs left by window and it had a slight moldy odour throughout.

Overall i would return here in the future, just wouldn't purchase a $6 log for the fire again as the chemical smell after it burnt out was nauseating.

My only complaint was that guests are allowed to burn duralogs in the units in the fireplaces, and our whole floor smelled like a campfire, with a burnt chemical smell.

someone tried and they smoked out their room, had to leave their room for the night and probably got a nasty fine).

First of all it is beyond dated and it smells like a dirty ashtray.

It was evident that she was genuinely dedicated to meeting the customers' needs.

We loved the hotel and the service that Jeanne  (front desk) gave us.

The corridors were super warm and we felt bad for the staff working there in the summer heat and humidity.

The food was varied, coffee was excellent and the personnel were present and very courteous.

Lovely property in a fantstic location, great staff and the hot tub is amazing!

The hotel suites are spacious and spotless, complimentary breakfast is varied and tasty, and staff is welcoming and helpful.

but connected bathroom/toilet (meaning 2 sinks - which was very helpful).

There are also staff protests happening outside the hotel.

The breakfast buffet was very good - lots of choices and attentive staff.

The staff at the front desk and kind, knowledgeable and welcoming!

Staff were amazingly patient and I hope they are all well over the rest of the holidays!

Very beautiful rooms, clean well equipped and great view :)
 (we had a 2 bedroom suite with a view of the ski hill)
The staff need training

The place was nice, the staff was amazing!

It’s extremely loud in this hotel - we tried putting towels at the bottom of our door to try and silence the loud families and clanking ski boots that start around 7am.

For the 500-900CAD/night, one would expect more than 1 roll of cheapest single-ply toilet paper and, possibly even, facial tissues that are slightly above the sandpaper grade, and one would be sorely disappointed.

There are thin sheets and pilly, old blankets on the beds (no comforters, which is hard to believe given the bone chilling temps) and thin towels in the bathrooms.

We were scheduled to stay 3 nights, and the towels in the room were barely sufficient for one; to elaborate, the towels might cover a waist of a bikini model, not a size 36 waist.

but, no strategy or monitoring in place to keep up with shortage of towels day after day.

On 10 days séjour only 5 days of HK services, no towels changed and receptionist for check out rude!

Cleanliness a bit questionable, our towels were dirty when we arrived.

When we asked for extra towels or coffee we got them immediately.

Overall it was a good stay and I can see myself coming back to this hotel. PROS: location, apartment/kitchen type of accommodations, hot tub and sauna..  CONS: housekeeping was iffy, sometimes they wouldn't give enough towels, one day had a stained one (yack!)

Although there was not any clean towels in the pool room.

The only downside was the towels were very small, very old and just need replacing.

We complained often with no results, breakfast was plain nothing to get excited about and rooms never serviced 2 towels for 6 people in the room and no bathroom paper we ran out.

Our couch and chair were badly stained and so gross that I ended up covering it with towels so we could sit on the them.

There were not enough towels and when we requested more they never came.

Towel and coffee replace late in the afternoon, had to go out to get coffee.

Every room we went to we had to ask for either extra linens for my daughter's bed or towels.

My only fault was we requested extra towels twice during our stay because we had a baby,

The rooms are minimalist and ours was lacking towels, hangers, shampoo, etc.

There are towels in the changing room so no need to use own or ones from the room.

Homewood Suites by Hilton Mont-Tremblant Resort

smell

towel

Electric vehicle charging station

Free High Speed Internet (WiFi)

First off, staff was friendly and overall very helpful.

Staff are friendly and outside hot tubs a bonus after a long day skiing.

Nice place and friendly staff, good breakfast, we rent sky equipment and we can’t enjoy because the check out is at 11:00 and they don’t help us to extend for a couple hours ….

Would definitely stay here again for the ease and friendly staff.

The staff were all awesome, really friendly and helpful.

The staff we found to be very helpful and friendly even in the midst of a crazy winter storm and power outage.

The staff were very friendly and helpful.

Hotel staff are friendly and can’t do enough for you.

For check-in the friendly front desk staff, Dominique and Diane welcomed us.

An off season getaway to Mont-Tremblant - we checked in on a Thursday so it was very quiet, front desk staff were bilingual, friendly and checking was fast.

However the hotel staff were very friendly and helpful.

The staff upon arrival was friendly and accommodating.

Pros: friendly staff, clean rooms, location in village good.

The hotel staff (front desk and housekeeping) were all super friendly and very helpful.

Staff was ok, would say 75% of them were friendly, 25% was meh.

Fantastic location, excellent parking , beautiful rooms, gorgeous air and views of the slopes, friendly caring staff.

I guess partying is more important than guests paying $$$$ here.

We were kept awake until well after 200 with music blaring Friday and Saturday nights.

Suite 323A having two extremely old ventilation units, noise coming out of them was overwhelming and given an external HUGE fireplace was indirectly heating the suite, impossible to sleep the whole night.

although the dishwasher was noisy as was the fan in the bathroom of room 130.

but stay like 10 or 12 per room very noisy and no control from security, some guest were smoking, we had to re-install the dishwasher machine rubber seal ourself.

My room was 109, first floor no view, ground floor, it was a quiet room, and the view was not the best.

although the walls were thin so it was noisy.

Sure, the party noise of the village can leak through -

Awful thumping disco noise until the small hours.

If you have noisy neighbours that keeps on slamming their door when they enter/exit can make it for a long stay.

We were placed in a noisy location and it was difficult to be heard by the front desk or make any changes to either our room or our bill.

The noise during the night was overwhelming.

This was the first ski holiday that we have not suffered noise problems - possibly due to the pool view room

The A/C in the rooms was also very noisy and on the colder days we found it totally inadequate.

We were also located right beside the elevator which should have been a noisy spot

but the end the idea of leaving the windows open was not great, with the noise from the nearby jacuzzi.

Luckily, the sounds did not seem to be a problem in the evening time.

You can actually hear the foot steps from above & the sounds of neighboring voices.

The staff were wonderful and the service excellent.

The hotel staff are accomodating, even grand us to move a room right beside the rest of our group.

The meals are excellent and the service is great and the staff is bilingual.

but we informed front desk and it was done while we went out to eat.

Staff were very helpful and took care of a beeping fire alarm in a timely fashion.

The next day, I have to say that staff gave us a nice suite

Gabriel and Charlie did an amazing job helping me.

Residence Inn by Marriott Mont Tremblant Manoir Labelle

quietness

Cleanliness: Very Good

Staff: friendly & courteous

Rating:  We do recommend it, giving it a rating of 4.0.

They were friendly , answered our questions , met our demands promptly.

There was a really friendly groundhog that the kids enjoyed watching.

The Chateau inside is very well maintained and everyone was friendly.

As our family grows, staying in traditional single room hotels becomes less attractive and with its home-like settings and friendly staff Chateau Beauvallon can become our preferred option to come to Canada for winter and summer seasons and bring extended family.

Staff was friendly and very accommodating.

Overall I would definitely recommend this chateau to my family and friends and as a great budget friendly option in Mount Tremblant.

This place is great, big family suites, very close to Tremblant ski resort, pools, breakfast, friendly staff, clean, quite, they even have shuttle service to the ski resort, will definitely stay here again.

Very friendly reception and we were very pleased with the shuttle servce offered.

The staff on reception were friendly and helped with restaurant bookings.

From the time of reservation to check in, the staff was very friendly and helpful.

Personell is friendly and rooms are spacious.

The staff was very friendly and ready to help and the shuttle to the mountain always available.

The staff was very friendly and willing to help with any questions.

From the moment we walked into the foyer, we were greeted by the most friendly, welcoming staff.

The staff here are bilingual, friendly and really helpful!

Even the cleaning staff greets you and is genuinely friendly.

The whole of Mont Tremblant seemed overpriced and underwhelming in general,

slightly less expensive than some other options ski-in/out in the village.

We could have stayed at several other local options that would undoubtedly be better for similar cost. Yuck!

This issue cost us over 4 hours of phone time on our first day.

This would not be the vacation we had agreed to or paid for.

If the amenities are not available, why price is staying the same???

For the price we paid, we would have been better off at renting a home.

though we cancelled a week before our scheduled reservation, we were still charged a hefty 30% cancellation fee.

If you are looking for a clean, not crazy expensive family friendly hotel in Tremblant, then go for it.

We weren't offered any price adjustment, credit, or anything for these deficiencies or inconveniences.

I am not sure what happened this year, likely someone decided to dramatically cut the cost without even think of the jeopardies.

It feels like you're on a resort without the annoying resort fee.

Only note is that it is on the expensive side,

And the attendant could not tell us how much this fee would be and never got back to us (as we requested) to tell us the fee.

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