AMEX should remove Fairmont Tremblant from its fine hotels and resorts list.

On getting to our room we try to log onto the internet, Despite being an Accor we find it impossible to gain access without having to pay an additional charge.

Anyone booking a 2 Bedroom suite via Amex or Virtuoso should be aware that normally you get breakfast for 2 people per bedroom.

I would really expect better service from a hotel that is charging more than $500 per night per room.

Oh, when they checked us in to the Junior King Suite, they charged my credit card the price of the King Suite, not the lower price.

By upgrading us to a suite, providing a daily dining credit, and providing daily breakfast in the restaurant or IRD, they are trying to make up for the lack of Fairmont Gold.

The Fairmont is charging a premium (5x the cost of anywhere else on the property) and the rundown condition of the property, lack of access to amenities, and poorly coordinated staff, result in an experience that provides less than zero value for your dollar.

However, I was overcharged at a total close to $100 from the restaurant, cafeteria and the room, during my one night stay.

If you order stuff and it goes over the limit, you will be charged extra.

When I was checking out, she didn't know how to input my card number manually, and had me waiting while she was reading a manual in a binder.

At Fairmont you are paying for the location and service over a fancy room which is the exact balance you need with extra gear and ski boots everywhere.

It’s 2022, and we are still charging for WiFi.

Wish they could bury that fee in the room charge.

Furthermore I was appalled that the New Years Eve menu charges $250 per person (plus tax and gratuity)

They charge almost $20 A DAY for wifi! When paying $500 a night, wifi should most definitely be included (I mean, it's 2021!)

but the front desk needs a refresher in customer service and billing.

To boot that they added another families restaurant bill charge to mine.

butt in the garbage the next morning, I was informed that I would be charged a $500 penalty, and that the entire hotel was non-smoking.

Winds N Waters packed up the car, with skis and all the equipment,armed with a VISA, we set off to Mont-Tremblant.

Wifi should be included in the price though, I was trying to sign up for the All Access membership

Given it was August I feel this was a miss
The village restaurants and activities are also becoming very expensive!

The rooms are nothing like they advertised and it is very expensive for what you get.

Car parking at the hotel costs 45$ plus taxes a day,

As with any luxury offering or price point, be sure to over deliver as that is the luxury along with the product or service.

Dinner at the Quintessential Hotel down the road was expensive

In room dining was costly and not what we asked for .

Breakfast for 2 people added up to $100 incl taxes, which is crazy.

We paid $50 for late checkout at 2pm ($25/hour).

but we would charged the same rate as the king suite.

Honestly the experience was not the best and for me wasn’t worth the cost that we paid for the activity.

Quite expensive, with a bottle of water in the deli/snack bar costing $8.

but this was Four Seasons pricing and a sub-Motel Six experience.

So just be prepared, everything in this hotel has resort pricing.

The room was clean and the ski hill view fun to watch.

The rooms were clean and in good condition.

Our room was clean and oh so comfortable.

Service, room cleanliness, bed quality, staff , location.

The bed was very comfortable, the room was very clean, the bathtub and shower were perfect for us and the view from our room over the lake was perfect!

The room was clean and perfect
The hotel staff was very welcoming and kind.

The room was clean and well maintained, with a beautiful view of the village and slopes.

The rooms were clean and the beds were extremely cozy, the bathrooms had so much storage and space that my friend and I were able to get ready together.

All amenities n rooms were clean n of high standard.

The room was clean and big enough for a family of 4.

- The beds were comfy and the room was clean.

The hotel is in a great location , rooms are well-appointed and the service is superb.

The reason for 4 and not 5 stars is as follows: Rooms are clean

Fairmont Tremblant

price

creditcard

Parking

Free internet

Pool

Rooms are clean and you can have a clean if you ask for one otherwise they leave you to it.

The room is very clean and the bed is good!

The room was clean, very spacious with a great kitchen, including a full-size fridge freezer.

The room was clean on arrival, and had the CleanStay sticker - a program that Hilton has now discontinued

Breakfast: Breakfast is currently a takeout breakfast and features 3 continental style options.

Room was clean, a nice size and the balcony was a plus where we could sit to listen to afternoon music in the square below.

The check-in was swift and the room was really clean.

The staff was friendly and helpful and the rooms were clean and perfect.

Rooms were clean and staff was attentive.

Our room was clean, well appointed and had a great view of the square.

The hotel is right on the slopes and Place St Bernard and an excellent value with large, clean rooms with plenty of beds and free breakfast.

Clean rooms, underground parking, storage for ski equipment so you do not have to drag anything to your room.

We could hear and smell everything everyone was cooking and doing, and it was very apparent when our neighbors would come back from having a smoke.

Only negative is the minor odor of wood smoke in hotel.

Instead we were left sleeping in an uncomfortable bed, slow internet, a heater that was so loud we couldn’t sleep and had to turn it off (only to wake up freezing cold), and an unsettling burning plastic smell our first night (thinking there might be a fire hazard and being told don’t worry).

Took a couple of days for the smell to clear, and our clothes were still smelling for the rest of the stay.

They're shouldn't be rubber mats in the stair wells, they smell toxic in the summer or at least ventilation is required, it made both of us nauseous every time we took the stairs because the elevator was taking long.

Problem with cooking smells entering the room in the evening on both nights.

Only downside is the smells that emanate from the restaurant in the hotel which is likely unavoidable.

•  The breakfast options were limited to tasteless scrambled eggs, cold and hard home fries, sausage, cereal, basic fruit, and stale SESAME bagels (not even plain was offered during our 4-night stay).

although big and well equipped, smell and the condition of the furniture is not great.

Room had large cookie crumbs left by window and it had a slight moldy odour throughout.

Overall i would return here in the future, just wouldn't purchase a $6 log for the fire again as the chemical smell after it burnt out was nauseating.

My only complaint was that guests are allowed to burn duralogs in the units in the fireplaces, and our whole floor smelled like a campfire, with a burnt chemical smell.

someone tried and they smoked out their room, had to leave their room for the night and probably got a nasty fine).

First of all it is beyond dated and it smells like a dirty ashtray.

It’s extremely loud in this hotel - we tried putting towels at the bottom of our door to try and silence the loud families and clanking ski boots that start around 7am.

For the 500-900CAD/night, one would expect more than 1 roll of cheapest single-ply toilet paper and, possibly even, facial tissues that are slightly above the sandpaper grade, and one would be sorely disappointed.

There are thin sheets and pilly, old blankets on the beds (no comforters, which is hard to believe given the bone chilling temps) and thin towels in the bathrooms.

We were scheduled to stay 3 nights, and the towels in the room were barely sufficient for one; to elaborate, the towels might cover a waist of a bikini model, not a size 36 waist.

but, no strategy or monitoring in place to keep up with shortage of towels day after day.

On 10 days séjour only 5 days of HK services, no towels changed and receptionist for check out rude!

Cleanliness a bit questionable, our towels were dirty when we arrived.

When we asked for extra towels or coffee we got them immediately.

Overall it was a good stay and I can see myself coming back to this hotel. PROS: location, apartment/kitchen type of accommodations, hot tub and sauna..  CONS: housekeeping was iffy, sometimes they wouldn't give enough towels, one day had a stained one (yack!)

Although there was not any clean towels in the pool room.

The only downside was the towels were very small, very old and just need replacing.

We complained often with no results, breakfast was plain nothing to get excited about and rooms never serviced 2 towels for 6 people in the room and no bathroom paper we ran out.

Our couch and chair were badly stained and so gross that I ended up covering it with towels so we could sit on the them.

There were not enough towels and when we requested more they never came.

Towel and coffee replace late in the afternoon, had to go out to get coffee.

Every room we went to we had to ask for either extra linens for my daughter's bed or towels.

My only fault was we requested extra towels twice during our stay because we had a baby,

The rooms are minimalist and ours was lacking towels, hangers, shampoo, etc.

There are towels in the changing room so no need to use own or ones from the room.

Homewood Suites by Hilton Mont-Tremblant Resort

smell

towel

Electric vehicle charging station

Free High Speed Internet (WiFi)

I guess partying is more important than guests paying $$$$ here.

We were kept awake until well after 200 with music blaring Friday and Saturday nights.

Suite 323A having two extremely old ventilation units, noise coming out of them was overwhelming and given an external HUGE fireplace was indirectly heating the suite, impossible to sleep the whole night.

although the dishwasher was noisy as was the fan in the bathroom of room 130.

but stay like 10 or 12 per room very noisy and no control from security, some guest were smoking, we had to re-install the dishwasher machine rubber seal ourself.

My room was 109, first floor no view, ground floor, it was a quiet room, and the view was not the best.

although the walls were thin so it was noisy.

Sure, the party noise of the village can leak through -

Awful thumping disco noise until the small hours.

If you have noisy neighbours that keeps on slamming their door when they enter/exit can make it for a long stay.

We were placed in a noisy location and it was difficult to be heard by the front desk or make any changes to either our room or our bill.

The noise during the night was overwhelming.

This was the first ski holiday that we have not suffered noise problems - possibly due to the pool view room

The A/C in the rooms was also very noisy and on the colder days we found it totally inadequate.

We were also located right beside the elevator which should have been a noisy spot

but the end the idea of leaving the windows open was not great, with the noise from the nearby jacuzzi.

Luckily, the sounds did not seem to be a problem in the evening time.

You can actually hear the foot steps from above & the sounds of neighboring voices.

The rooms are spotlessly clean and spacious.

The property is super clean and rooms very clean and well-appointed, with every convenience you expect in this kind of property -- an assortment of coffees and teas, coffee-maker, microwave oven, refrigerator, cups, saucers, plates, cutlery, even a roll of paper towels.

Pros: friendly staff, clean rooms, location in village good.

The rooms were cleaned to an exceptional standard every day, even returning if we were later out on any morning!

The rooms were clean, the suite had a full kitchen and separate living area.

Room was clean, comfortable, quiet and the parking is very convenient.

The room was well cleaned and maintained by the housekeeping team.

Room was very clean and the furniture was in good shape.

The rooms are clean, spacious, and quiet.

Residence Inn by Marriott Mont Tremblant Manoir Labelle

quietness

The whole of Mont Tremblant seemed overpriced and underwhelming in general,

slightly less expensive than some other options ski-in/out in the village.

We could have stayed at several other local options that would undoubtedly be better for similar cost. Yuck!

This issue cost us over 4 hours of phone time on our first day.

This would not be the vacation we had agreed to or paid for.

If the amenities are not available, why price is staying the same???

For the price we paid, we would have been better off at renting a home.

though we cancelled a week before our scheduled reservation, we were still charged a hefty 30% cancellation fee.

If you are looking for a clean, not crazy expensive family friendly hotel in Tremblant, then go for it.

We weren't offered any price adjustment, credit, or anything for these deficiencies or inconveniences.

I am not sure what happened this year, likely someone decided to dramatically cut the cost without even think of the jeopardies.

It feels like you're on a resort without the annoying resort fee.

Only note is that it is on the expensive side,

And the attendant could not tell us how much this fee would be and never got back to us (as we requested) to tell us the fee.

To pay with our credit card, we had to go outside of the building to have signal and be able to pay by credit card.

Had the price been higher, the shortcomings would have affected my rating more.

The price was what we would have expected to pay for a single room, and the convenience of separate bedrooms with a shared living space makes you wonder why more hotels aren't set up this way!

As a conclusion, I would say that we paid way more than we should have for the service and accommodation they provided.

Our room was clean and had enough space for us.

The place was great, costumer service was amazing, the room was clean, spacious and very comfortable.

Breakfast is very delicious well trained staff very clean room good room service very nice they have shuttle service to take you to the village.

The room was clean and comfortable with two bathrooms.

Rooms are still immaculately maintained, and resort style pool is always a added benefit with kids.

Room was clean and air conditioning was very welcome to cool off, whenever we weren’t in the pool.

The room was spotless, the beds were super comfortable.

The rooms are clean, spacious and equipped with everything you need including a kitchenette, toiletries in the bathrooms and breathtaking views on the balconies!

This is our third time we stay in Chateau, first one was amazing, everything was perfect, happy and welcoming staff, neat rooms, unbelievable great breakfast with unexpected delicious items such as muffins, the great waffle and Nutella packs.

The room is impeccable (and quite spacious) all the way to the Murphy bed, the bathrooms and showers, and the kitchenette.

The rooms are kept clean, the beds are well arranged and smells very fresh, the lobby and the overall amenities did not disappoint.

Breakfast are very delicious and the rooms are clean and big.

They serve a nice breakfast, the room is very neat and clean.

The rooms were clean and furnished and outfitted to a high calibre.

Chateau Beauvallon

Free parking

Housekeeping came on the last morning with a knock at 8a.

Dirty dishes in dishwasher, fridge that rattles non stop after multiple repair person visits, no housekeeping or coffee replacement and now no hot water.

No cleaning service,  due to COVID (whatever) so you have to go down to reception daily to get them as they do not have staff to bring them
 up.

We were there 5 full days and our room was never cleaned.

Cons: housekeeping is only every other day.

however I would probably bring some type of cleaning supply to ensure that I give the bathtub a good scrub, that’s my only concern.

The only problem that we experienced was that housekeeping did not show up until the fourth day and there policy was every other day.

The only problem that we had was the managements policy was that housekeeping was every other day, which is fine with  me.

The maid service would have been fine every other day except they only give towels and coffee for 1 day.

To keep the costs down, they only clean every other day and don’t offer free buffet breakfasts like some of the other properties,

Housekeeping could do a better cleaning job

however we had to ask housekeeping to get ahold of them because front desk ignored our calls.

When we arrived to our room it smelt musty and like they had tried to clean up the smell of smoke, not to mention very out-dated.

It would have been nice to know this, I would have brought some of my cleaning equipment from home.

On day 5 we returned from skiing around 4pm and the housekeepers were just coming to our room, I told them to forget it, rather late to be cleaning a room, they should be done ideally when guests are out skiing.

- Every 2 day cleaning was not an issue for us,

Pathetic so called "Hot Tub", and even that is closed half of the time (not sure why it's even called a Hot Tub as there are no jets, so it's basically just a very small pool with room temp' water).

Talking in hallway and nothing soundproof.

The AC in the building broke the first night and took 24 hours to fix and you can hear everything ( water pipes/ AC rattling and walls are paper thin).

but doesn't suffer from the restaurant noise at night.

even though the ceiling is low, they have free box storage 
Biggest complaint was the noise from other people all hours.

We had a little trouble with noisy neighbors,

Walls are thin, and it can be very noisy.

Checkout was horrendous 
The girl was so unclear, her name was Stephanie 
She was telling me I owed a balance,

• Room and bathroom are on the small side; Bathroom counter top space is very limited
• Room is facing the cabriolet and above the walkways - it can be bothersome for people prefer quite.

There must be no soundproofing between those doors because our neighbours seemed extremely loud. A great perk is the free big gondola rides - you could use it as many times as you want 

but not too close where you hear the night life sounds.

The hotel itself is quite noisy, appears to be very little sound barriers between the ceilings and walls.

however our much needed family holiday had been severely disrupted for an unacceptable period of time and the new rooms were simply provided too late.

The front desk was always madly busy and on day 6 out of seven I did manage to get there early and raise my concerns, we had by this time had enough of the dust and poor service and decided to leave a day early Filled in a comment form and was told I would hear back from the supervisor by email, of course, I never did.

- When people did arrive above us (on our 4th night) it sounded like they were stomping around.

Noise- we were in room 152 (on the first floor) and we came for a weekend known as Snow Jam, which is basically a gathering of colleges and universities that come down to ski.

Right next to the elevators, loud, also close to the parking lot so it was quite loud with snow blowers and plows etc.

They seem to be in their own world and don't like to be disturbed!

The room was clean, there was a wall which divided the beds thus kids could sleep even hubby and I slept a little later in the evening.

The room was clean, linens were clean and weren't frayed or old.

Our room was clean and comfortable with a fridge and microwave so we could make some of our meals.

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