The River of time is chilled and my favorite way to ease into the activities at the Valley of Waves.

The Cascades, Sun City is near these landmarks: Kingdom Resort, Sun City Casino, Mphebatho Cultural Museum, Sun City Resort, Zip 2000 at Sun City, Kudu's Rus Game Lodge and Predator Park, Mankwe GAMETRACKERS, Breakout Games Sun City, Gary Player Country Club, Gary Player Health Spa, The Maze of the Lost City, Valley of Waves, Lost City Golf Course, Waterworld, The Waterworld Picnic Lawn, Sun City Tours, Latsatsi Conferencing Centre, Sorbet Sun City, King's Tower, Predator World, Pilanesberg National Park, Pilanesberg National Park, Tautona Tours and Safaris and Moruleng Cultural Precinct

Covid regs enforced all the time, except in restrurants, breakfast venue and the buses ( packed to the max)..so they will stop u if you walking in the open grass area,

We weren’t told breakfast times, WiFi codes, which restaurants were open when or what activities there are to do.

Sun City in general was great and a huge variety of activities to choose from.

I attended the Nedbank Golf Tournament in November and we were there on various occasions in December 2019 and again for Valentine's weekend.

Restaurants to suit every taste and activities are plentiful too.

There were Easter activities for the kids that the adults could still partake in.

Access to the valley of the waves was also a laborious process and the Brew Monkey Sports Bar, well was a bar with little draft beer and no sports Tv's working.

On the positive side the hotel has a lovely pool area which includes some slides and the resort itself has lots of entertainment for kids albeit at a rather steep price.

The close proximity to the entertainment centre also makes it convenient, especially if you are travelling with kids.

As a proud South African I am disgusted at this as a venue.

Although we visited the venue during July, a more quite time at Sun City, everything was still of high quality, the service, the food, venue maintenance, beautiful gardens and very friendly, helpful staff!

Hotel is in close proximity to the entertainment centre which has an abundance of facilities.

Positives:
-Morning game drive was amazing with Mankwe Game Trackers - Make sure you get Patrick.

I like the close proximity of the hotel to the conference venue.

There are endless other activities for the whole family like quad biking, the Elephant experience and so much more.

The golfing experience and activities  was memorable and wish we had more time to do all the other remaining activities.

All in all the external activities are wonderful

We had an early start the next morning to go on a game drive, so can’t comment on breakfast.

I dropped my toothbrush and the basin and called the reception requesting one only to be told there is a charge that will be added to my account.

This time the experience was disappointing due to the damp drainage smell in our room and bathroom.

As a result, few treatments that require showers in-between are not available.

Bathroom stinks of sewage constantly - probably leaking in services shaft, extractor fan in bathroom doesnt work, carpets is old, brown, faded and dusty- allegies to dust.

The room had dirty water in the basin, the room was dark with natural lighting at all.

We changed rooms the minute we checked in because of the bad sewer odor coming from the bathrooms.

Furniture has some wear and scuffs, shower and sinks drain slowly, walls in the hallways don't look "fresh" any longer, elevators creak, etc., etc.

though 

Rooms need desperate upgrades and our room was leaking all 3 days with water from aircons and nothing happened despite complaining

feels like nobody cares about whether you like the place or not!

The bathroom had a terrible smell of a blocked drain an having to bathe in that was unacceptable.

I would say the rooms need to be upgraded and the shower pressure needs fixing.

Sad to see their high pricing didn't result in maintenance (white stain on couch, chipped cabinetry in bathroom, torn pillows on the bed).

The bathroom plumbing was less desirable with black mould at the surrounds of the shower and the basin drained very slowly.

though I am not a fan of the wooden toilet seat.

-shower pressure was so hard, standing under a air-compressed high pressure hose would have been more relaxing.

but not ver clean, shower was horrible, well let's say just bad.

The hairdryer was screwed into a drawer, far from any mirror.

Shower head broken, and was leaking the whole floor no seals.

My family and I had a great weekend in the cascades hotel, the staff was friendly and very helpful, the room was beyond our expectations, I recommend cascades hotel, we are definitely coming back, see you guys soon

Staff at the Hotel and resort were friendly and went out of their way to assist, which was surprisingly pleasant.

Beautiful  hotel, clean and beautiful pool, good resturant options, friendly staff.

The Staff are very friendly and totally professional.

The staff are amazing, friendly and really add to the enjoyment of staying at the hotel.

Check in was a breeze and the porter was really friendly and offered us assistance if we had any questions through out our stay.

Reception staff and porters are friendly.

The waiters/staff were extremely friendly - something that we honestly do not experience every time when visiting Sun City.

Staff
Some staff are really friendly and helpful.

The staff were very friendly and assistet in any way.

While all of the staff were friendly and we enjoyed Sun City; it lacks both the quality of amenities and finish in the hotel as well we basic systems in place you would associate a 5 * rating with.

The breakfast is fantastic, and again the staff friendly, professional and helpful.

However as a family of 4 I found this was the perfect hotel for us pool was very clean , staff always seemed friendly ( got the odd one that wasn’t

The staff is always friendly, rooms cleans and lots to do in the resort.

the reason why we give it 4 stars, is because compared to the palace hotel which we visited on site, we feel this hotel is definately more a 4* than 5. if you are going to expect 4* then u will be very happy :)

Pros:

really helpful friendly staff throughout, including attentive maids.

The staff are friendly and its beautifully structured,  the human caretaking and service aspect is lacking.

but it is unfortunately the staff that can not manage the quests.

Especially when the issues are caused not by the guest

but the hotel should proactively provide information in each room - to be helpful to hotel guests!

There seems to be a real issue with the process of taking down a guests name and seating them.

I got to my hotel  at 9am to insist that a doctor see my child, as stated in their on their web site that there is a doc available 24hr, The guest relations manager only contacted me at 11am to ask me what was going on yet I was standing at reception at 9am when the receptionist called her.

Small things like this make guests like me question if it is worth it.

at one stage one of the 'previously out of order' lifts opened and a guest got in.

We could hear so many guests complaining.

The gym at the Gary Player Country Club was also not heated - seems to be a massive cost-cutting policy throughout Sun City, regardless of guests' comfort. 2.

Breakfast Pavilion next morning too cold with AC most guests complain at this time of year even waitress agreed

Surely paying guests in the Cascades should have been placed in accommodation so that they would not have to contend with music blaring and people behaving badly in rooms around them, especially until 4am.

This is of course irrelevant if they have not updated you as the current guest on the system.

I was advised on check-out that I was certainly not the only guest that had complained about the complete breakdown of overall experience at the Cascades, I was urge by the front-line to staff to take this up to “Head Office” as there was nothing more that they can do, which says a lot about the Sun International as a company.

At checkout I heard other guests complaining about some of the same issues I experienced.

All staff, including those serving tea/coffee to the staff who make omlettes need to be trained how to give guests a 5 star experience.

Our room was not ready for the said amount of guests - 2 children and 2 adults.

Elevators not working, the cutlery and left overs from lunch of other guests was left at the chairs and in the 2 hours that we were there nobody arrived to clean it up.

At breakfast we saw staff members bumping guests out of their way, so rude!

And some guests were really loud until 03:00 in the morning.

On entering the room it reeked of smoke and clearly the previous guest or guests had smoked in the room.

Had a nice time, and our teenage kids enjoyed it.

So we really had lots of fun with our son and it was a lovely break.

So it would be best suited to families with younger kids.

Thanks to those named staff for making it a wonderful stay despite my daughter killing me with the moaning.

A place we have always loved to go to and thought even through our tough year, let’s splurge and spoil ourselves and our 9 month old son to a great trip.

It is save and we, as parents can also relax whilst the kids are having fun.

At breakfast their was a chap playing a baby grand piano seemed to always start with a hymn and then nice music all very civilised with reference to a bygone era.

A great waterpark with slides for toddlers as well as teens.

He assessed the child and said that she needed a chest x-ray, that the ambulance will take us to the nearest hospital

-only one item on the kids menu - spaghetti.

They also said that their was a children's pool that was heated.

We did the Valley of the Waves on the Saturday and it was loads of fun for the kids.

but you get that everywhere) room was clean and the maids did a great job everyday tidying up after us (well the kids).

Checked in on the 21st of December for 3 nights.This was my 3rd time staying at this hotel and due to the first 2 stays being dreadful my husband called Asanda (Guest relations manager) prior to our stay to ask her if she would ensure that our stay would be a good and clean one, I have a 9 month old baby and 4 year old daughter therefore cleanliness is imperative.

we were a group of 25 people including lots of children.

we were told R20-50 is fine for things like shuttle bus, bell boy, drinks trips (R10 also ok for bar) and then 10% for restaurants and more like R100 for taxis etc.

but would be even better if the hotel was updated a bit.

Maybe it is time, to close the hotel, fix all your issues, especially staff issues whereby persons get upset and ruin their holiday for incompetence 
Choose a hotel not under renovation

I believe this hotel will be under going refurbishment in their rooms to change the general dated look.

They were both outdated, the resort book was falling apart and everything was dark lights are a rarity.

The really outdated non working telephone in the bathroom has come off the wall

Firstly majority of the hotel was under renovation, the pool area , the garden area was all under renovation.

The hotel itself is very tired and in desperate need of renovation.

The aircon in my room was broken, the bedding had clearly been in service for a long time and the whole feel of the room felt like it was in need of a refurbishment.

We told reception that we need the a microwave and had to follow up twice, when we eventually got the microwave we had to be moved to another room at 9pm because the room phone could not be fixed, apparently the phone point was accidentally covered during renovations, how pathetic!

6 rooms were booked and we are shocked at the condition of this place.

The hotel needs renovations to uplift the  image.

The directory of services book is outdated and 14% vat should  15% now.

The furniture in the room needs updating.

It is looking very tired and in need of a major renovation.

The rooms are very outdated and in desperate need of updating - the carpets are pulling away from the walls and half the light bulbs in the room didn’t work.

We stayed in 3 superior luxury family rooms, and thought the rooms could do with some refurbishing, they are quite old and tired.

Our advice: Would avoid Cascades for now and check once they have updated the hotel (they told me April 2018 -

but would hope it gets updated soon, and I will look for a really cheap rate so I don't feel ripped-off.

The entertainment centre has a variety of restaurants and take away options  from Spur, The Raj, Steers, Debonairs to name a few.

Robert the pianist really blessed us with his musical talent.

Rather go to restaurant in the entertainment centre.

Service was great,  Views amazing, staff attentive, 
Entertainment first class.

From there we went to Bocado for dinner and also experience the most talented female singer.

Also, there's a break-away room, a rope walking course, a maze, a cinema and other forms of entertainment nearby.

It is close to all amenities including the entertainment centre, valley of the waves and a host of restaurants and casino.The breakfast was excellent.

The entertainment centre walking distance with allot of restaurants and entertainment.

I keep on thinking about that disaster hotel reality show.

The pool area of the hotel was definitely not maintained as no staff perform clean up services during the day.

It has dozens of food options and even entertainment.

but we chose to eat in the ‘new’ entertainment area where there was a good selection of restaurants.

Apart from that, going to the entertainment center felt like going to a food court in a shopping mall.

Though, I think they have destroyed the old glamour of the Entertainment Centre, which is now just a big food hall with some kids' games and sundry, poor shops for good measure.

The entertainment center has been renovated

The Entertainment Center has also had a huge revamp looking, fresh, tasteful, brightly lighten and offering a wide range of stores and restaurants to choose from.

Cascades is centrally located across from the entertainment complex.

Although I was impressed with the upgraded convention centre and entertainment area, the Cascades hotel was a huge disappointment.

Keeping in mind Sun City is exactly what it says on the box (an entertainment resort with a giant casino and mall-like entertainment arcade/eating area, surrounded by a gorgeous nature reserve), I took my two (teen and pre-teen) kids for a short stay and we all really enjoyed our time at the hotel/resort.

but some of the staff were really helpful.

The receptionist was very accommodating on check-in.

Nonetheless, gentlemen like Amos from housekeeping made up for all these with his prompt response.

Again, staff just waiting around, watching 2 people struggling with luggage and a baby in hand as well.

..the security intimidates you with guns like the SWAT team to go back to your room. .

Delicious breakfast with attentive service.

They don’t have enough transportation between hotel: they downscale due to covid BUT are at full capacity
And one waits 40 min for transport and eventually walks
Upon return 40 min later the car arrives: and we get asked after walking back and forth, with elderly people, what must they do with the car
4.

The longest wait I had to endure was about 15-20mins.

except im still waiting for an extra room service plate and tabasco 2 days later. .

We stayed the weekend, you will wait between a hour to 1,5 hours to get a table for breakfast.

Waited 30 minutes for toast at breakfast and it wasn't that busy
Coffee capsules doesn't get replaced
Missing all the finer details off a 5 star hotel !!!

I was not really impressed with this hotel, I arrived 2 hours after my scheduled check in and had to wait 45 minutes for my room.

We waited 30 minutes and then decided to lug everything to our car by ourselves.

An impossibility to get milk for your tea (if you could get tea at all), no teaspoons provided and a 20 minute wait to get one, long queues to get an omelette.

We had to ask four different waiters to be served hot drinks and again we had to wait half an hour.

Breakfast 
We waited 20 minutes to be seated.

It took too long as they ey still  made us wait while they go check if the room was ready.

My list of issues :-
One lamp only in bathroom working
Shower leaked thru door which would not remain shut/poor seal
Lack of sockets for guests to charge personal equipment
Long wait at pool restaurant Bocado for lunch and not very hot food on arrival
Music too loud at pool in order to relax and if you were having a massage it would be def annoying
Entrance check in location not clear and ground staff redirected us incorrectly.

After a painful 25min wait to check in at 1400, the lifts broke down and the hotel felt very old and tired.

We had to wait quite a long till 11 in the night to get our room changed.

Had to repeat the order with room service and wait again.

but everyone had to wait to be seated, some nonsense power-play I assume.

If you’re having from the buffet though, wait shouldn’t be too long.

Had to wait 10-20 min to get an omelette or flapjacks.

Cascades, Sun City

renovation

wait

bathroom

guest

activity

kid friendly

show

The Cabanas at Sun City is near these landmarks: Kingdom Resort, Sun City Casino, Mphebatho Cultural Museum, Sun City Resort, Zip 2000 at Sun City, Kudu's Rus Game Lodge and Predator Park, Sorbet Sun City, Latsatsi Conferencing Centre, Lost City Golf Course, Waterworld, The Waterworld Picnic Lawn, Sun City Tours, Gary Player Country Club, Gary Player Health Spa, Mankwe GAMETRACKERS, Breakout Games Sun City, The Maze of the Lost City, Valley of Waves, King's Tower, Predator World, Pilanesberg National Park, Pilanesberg National Park, Tautona Tours and Safaris and Moruleng Cultural Precinct

Great place, good for accommodation, lots of restaurants, entertainment, casino, golf, walks, game reserve.

We booked into stay one night in Cabanas on our way to Tambuti Game Reserve.

The game drives around the Pilanesberg National Park also leave from this central hub of Sun City.

The Valley of the Waves is a huge hit with the kids and since we went during winter it was not crowded at all and the kids enjoyed the various water slides and activities.

The staff is so friendly wherever you go on the resort.There is so many activities to do.

They provide a good base to explore all the activities at Sun City.

In short, it's a nice ressort for family weekends or teenagers parties as they have lots of different activities around.

So just use the room for sleeping and showering and enjoy the activities around you lots to offer at sun city.

Lots of stuff to do in suncity, so just use the room for sleeping and showering and enjoy the activities around you.

but for my daughter enjoying all the activities at Sun City.

We did a self drive in the game park - a short drive from Sun City through the resort.

Close proximity to the entertainment facilities.

It’s the cheapest of all the hotels on the sun city property and works since there are so many activities that the room will only be used for sleeping.

Overall quite pleasant and I am happy to see the hotel is being well maintained as it is one of best conference venues.

I stayed here purely out of curiosity using it a s base for nearby game drives.

there is plenty of activities for young and old.

The shuttle service made it very easy to get around the resort and there are many activities to keep kids busy.

Sun City now has a lot of restaurants and takeaways and many other activities.

Was very impressed with the staff who are helpful and friendly.

Staff are accommodative , helpful and friendly.

We booked a family room as we are 2 adults and 2 children (8 &10yo) The porter was very friendly and speed our bags to the room.

Friendly, professional and just all round awesome.

All the people we engaged with was very friendly and told us that they missed us.

The staff are very friendly and were always happy to help us if we had any questions.

All the staff we met were friendly and attentive.

Friendly staff, clean hotel and amazing pool.

Amazing, friendly staff that go out of their way, was a few issues

The staff is so professional and friendly, breakfast was delicious.

The staff and manager were very polite and friendly.

PS- my porter when we left was friendly and efficient, at last something positive..

Common management, get your people up to a better standard, after all they are the ones that advertise your business and create the impressions - based on last weekend it don't look good at all.

The breakfast is awesome with so many options and staff are quick and friendly

The staff there are helpful and friendly.

Most people were disappointed and it’s strange that no heating of the water was done for all the guests.

At night there are also noisy and rowdy guests and the only way to try get any sleep is to keep all doors sealed shut with the aircon on (which wouldn't stop swinging left to right non stop and blowing right onto us which we had to switch off).

Whilst there, FYI, 2 other guests were there complaining about other noisy guests and disruptions in the night.

Visited the hotel for 4 nights, 2 of the nights we had very roudy guests opposite us that kept us and our baby up until 1am, we did not complain

It might just be worth telling the staff that it isn't appropriate to flat out ask the guests for tip, if they haven't been given a tip there is probably a reason for it.

Knew this was a place for families so not surprised that they comprised the bulk of guests.

There is a shortage of water and guests are asked to not flush the toilets unless really necessary; as a consequence the bathrooms smell slightly of urine.

The air conditioning struggles to deal with requirements and the room doors are thin to the extent that you can hear loud guests in the corridors.

Our TV did keep randomly turning on, and apparently the same happened for other guests too, which was a bit strange.

Appalling that you could leave guests without towels!!

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