- Clean sheets and towels
- Good breakfast spread
- Free mini bar drinks -soft drinks, water
- Friendly reception
- Pre-checkin service: choose pillow type, fill up form for quick service.

Beautiful property with a helpful and friendly staff.

Clean, comfortable hotel and friendly staff!

Check-in was smooth, due to the friendly, professional staff.

All the staff are very hospitable, friendly and helpful.

Front desk staff was very helpful, polite and friendly.

Staff were friendly and tried to be helpful.

All Hotel staff were very friendly and helpful.

The staff from housekeeping, front desk and breakfast servers were friendly and extremely welcoming.

The hotel bar is always relaxing and the bartender is very friendly and makes great drinks.

The staff were very friendly and welcoming, there were nice touches in the room such as slippers and cotton wool pads.

Super friendly staff, very attentive and always helpful

Staff all very friendly and happy to help.

Staff were incredibly friendly; the ordered us taxis and stored our bags for us.

Staff were friendly and breakfast offered variety of food.

Superior rooms were very nice with modern, calm decoration, perfect AC, bathrobes, and exceptional service and friendly staff with complementary soft drinks, pillows of choice etc.

Staff were exceptionally friendly and helpful.

- Great location

All the staff except for the younger one was not helpful nor emphatic when we told them our bag got stolen inside the lobby.

They are also in a great location for the train station and central Milan.

Great hotel, lovely and clean, great staff and brilliant location just 5 minutes walk from the bus drop off from bergamo airport.

The hotel location is great and close to Central Station where we got off the train and found the hotel easily.

Can’t beat the location - walking distance to the trains and subway.

Excellent location just minutes from Milan Central station close to metro.

It is in a perfect location, in view of the train station, less than 5 minutes’ walk.

Pros: location close to Central station made it so easy to get around, room was comfortable and good sized (we used Superior double), special added extras (pillows, complementary drinks, water), helpful staff

Cons: not sure.

The location is great, many shopping places and lots of halal food around.

The location is good, a 10 minute walk from Central Station and they encourage you to book direct to get a 15% discount.

The hotel is conveniently located near to Milan Central station and the area around the hotel felt safe.

The hotel is located about a 5 min walk from Milan Central stn in a side street so in a good location.

The hotel is a convenient location near the central train station, and the stay was very comfortable.

First off, location - a 5 to 10 minute walk from Milano Centrale (main train station).

Great location about 5 minutes walk from the station.

A wide selection of food and the scramble eggs were delicious.

Staff were super helpful, and even recommended a lovely restaurant and phoned for a last minute booking to secure us a table.

the breakfast food has a lot of choices, and the staff wilingly changed our room as we booked 2 beds room,

The hotel reception recommended two of the restaurants we tried and enjoyed very much.

Generous breakfast, there is a good choice of food.

Berna has one of the best buffet breakfasts we've had in Europe, and we could never eat lunch - only dinner because we were so stuffed.

Close to the train station, metro and lots of restaurants.

There were lots of good restaurants in the area.

A few months prior to our stay I asked them to make reservations for us at a restaurant that didn't have online reservations and Daniele took care of everything.

We arrived late and reception directed us to eat at Osterla Italiana, practically next door.

The breakfast buffet was very nice and a good range of food.

but means you receive free nibbles, potato chips, pizza, breads, salami etc so is good.

Very useful if you're not wanting to eat in a restaurant every night.

There are many restaurants, cafes nearby the hotel as well as a small Carrefour Express supermarket about 700 metres from the hotel.

Lovely bar area with very friendly bartender who gave recommendations for a couple of restaurants.

There are servel restaurant around hotel.

Asked him for a restaurant recommendation which was also excellent.

- Coffee and tea making with kettle in room

The room was comfortable and clean and I would stay there again.

The staff was wonderful, and the rooms were very clean and comfortable.

Our room was clean and comfortable; bed linens fresh; good pressure and hot water in the shower and nice Italian made toiletries.

We had a group of 3 adults sharing a room, and they had a comfortable pull out beady ready.

The rooms were spacious and spotless, with great décor and crisp bed sheets.

What I really liked is that you have to leave your room key with the receptionist .

Very close to the station, very nice rooms - big enough and very nicely furnished.

Rooms are very comfortable and well equipped.

The room had bathrobes, slippers, and several free beverages in the fridge.

The reception was kind and helpful and quick and I was resting in no time: the room was smaller,

We had two different rooms at Hotel Berna this time because we left to spend a few days in Bergamo.

Hotel and rooms were beautifully clean, bedroom linen and towels fresh and soft.

Other/tips: we had a cancelled flight and got in a day late, they held the room and able to check right in and get breakfast still.

The second room had a very small shower -you had to get out to wash both sides -but that was our only complaint.

The shower screen leaked and the bathroom was small and the toilet was in an awkward corner otherwise functional.

but the shower was a very small corner unit (approx 4 sq ft) and unfortunately the shower door did not seal/close properly.

Like others have said the bathroom and shower are small

but the room and bathroom were tiny and that seems to be a common thread among other reviews.

In that particular room the shower is for me a little small

Only downside for us was the small bathroom.

Upon entry into the room, I realised the luggage rack was too small for my suitcase

but an oddly narrow bathroom with a small shower.

The bathroom was tiny and the shower ridiculously small (only 0.3 m2 in size).

Our rooms and bathrooms were rather small

I was in a single room, so my room was small,

A very small hotel with very small rooms & the most pathetic of all is the service & welcome you get at the reception.

But the room is a small and basic business room.

The superior double rooms are quite small though.

I had the cheaper single room which while small served its purpose.

The room itself is small with no place to put clothes.

The staff were attentive and went out of their way to ensure that we were comfortable.

Everyone was so kind especially Emanuele at the front desk!

Hotel Berna

small room

small bathroom

room

location

restaurant

The staff are super friendly, and the location was exquisite for both business and some pleasure time.

The reception staff were so friendly and really helpful.

Staff were all very friendly and helpful, room was a good size and very clean, breakfast was delicious with a great choice of food.

The staff was warm and friendly and gave us lots of information on how to get places in Rome.

The bartender was very friendly and had great recommending.

The staff are very welcoming and friendly, even the housemaids have a big smile for you.

Extremely friendly barman and attentive happy staff at the breakfast buffet.

The staff at every level were friendly, happy and helpful and we received a very warm welcome.

Although the room and bathroom was a little bit dated it was lovely and clean and the staff were all amazing, helpful and so friendly.

The staff were very friendly and helpful.

The staff were all friendly and very helpful.

It was a charming family-owned hotel where everyone was very friendly and helpful.

The staff were all friendly and welcoming.

Lovely friendly staff, really helpful and friendly.

The hotel staff were all professional and really friendly and helpful.

The room was clean and well equipped with great amenities provided.

The position is very good for walking around and the rooms are neat and comfortable.

Great service, kind staff, very nice staff, rooms are clean and well equipped.

The room was clean, spacious and very comfortable.

Perfect location to stay in Milan, all staff are courteous and very helpful, the room was spotless and had everything.

pleasant and welcoming reception, i arrived late and got a room very quickly, the room is clean and nice decoration, wifi free everywhere, very rich breakfast with many type with very good coffee in a very nice decorate room

It was very central, lovely staff, clean rooms with great beds and the buffet was amazing.

The hotel is nicely decorated, sparkling clean and our room was roomy and oh so comfortable.

The room itself was very clean and accommodating, albeit a bit small so if you have a couple of large suitcases, be prepared to occupy lots of precious floor space.

Clean room and an excellent breakfast with a wonderful buffet for every taste!

Perfect location, amazing breakfast, the hotel room is very clean and fully stocked with amenities.

Excellent location, nice and clean rooms, wonderful atmosphere.

Negatives:
-: The bathroom was very small, with very little space to place things and very little counter.

The shower was very small, quite surprising it was that small.

The bed, the view from our room, all the amenities were exceptional (minus the small shower which is unfortunately a reality all over Italy).

The shower was very small 
needs some renovation, it’s showing it’s age, nice to maintain the authentic design and architecture,

As with many European hotels the shower stall was very small, much like one on a cruise ship.

There was a small make-up mirror in the bathroom too.

but well laid out; however the bathrooms are small and ours had only a shower in a deluxe room.

The shower was a little small in our room,

The bathroom was small and two people cannot be in there at once,

The bathroom shower was a bit small as I am 6 foot 7 inches tall it took a lot of effort to soap up.

The room was a bit dissapointing as it was quite small with a small bathroom

First - no luggage rack in the room, second - no drawer space and third - the bathroom was small.

It made for a VERY small showering area if correctly deployed, and considerable water on the floor if deployed incorrectly.

The only criticism is that the room was quite small and the air con a bit noisy.

Our room (304) not all rooms was quite small, which is expected in Europe, that was not an issue for us,

Though the room was rather small and there was not a proper cupboard for clothes, this was compensated for by the general atmosphere in the hotel that made us at once feel at home.

Rooms are small and a bit old, with limited storage space,

I warned my mother repeatedly that the room would be very small.

Like any historical hotel in a city center, the room were on the small side,

but the shower in our room was so small it just wasn't functional.

The recent addition of a glass of wine or Prosecco to start your evening is very nice, as is bottled water in the lobby and all soft drinks in mini bar included in your stay.

The mini bar had soft drinks and water in it and again these were complimentary and restocked daily.

The quality of the food was exceptional and free soft drinks and waters in the room fridge was much appreciated.

The hotel offers free soft drinks and water, a welcome drink in the evening and its staff is polite and helpful.

Soft drinks from the minibar are free, I missed something to snack on after returning late from the theatre.

We had a lovely welcome drink and free access to soft drinks in the mini bar.

We were surprised that water and soft drinks were complimentary and 6pm drinks at the bar was very special.

We appreciated all the extras, including the free soft drinks and chocolate  in the room, free glass of wine each night we were there and the very nice buffet each morning.

The mini fridge in the room was kept stocked with free water and soft drinks and you could take more bottles of water and mini muffins from the reception area anytime.

Charing hotel, excellent location, easy walking to central Milan, thoughtfully provide free cold water and soft drinks, lovely air conditioned rooms which is a must at this time of year!

There was a complimentary glass of wine served on our first night and the soft drink mini bar in our room was free.

Really nice quaint hotel in the middle of the Duomo area, typical Italian hotel ie high ceilings good decor nice people running it, very good breakfast good shower, great bed , cleaner in every day clean towels etc, free soft drinks from your room fridge every day👍all in all very nice hotel.

We had a complimentary mini bar (soft drinks).

The hotel offered free soft drinks and water and a free glass of wine at happy hour.

Kind reception with soft drinks in the fridge.

however, offer free soft drinks, water, muffins, etc etc during the day,
I would definitely go back if if in Milan again.

What made this hotel outstanding was the excellent breakfast buffet and during the day a complementary offer of apples, muffins and bottled water at the reception additionally to the soft drinks in the minibar and a welcome drink.

Small extras such as free water and fruit at reception, plus free water and soft drinks in room fridge was very much appreciated.

The staff, rooms, breakfast everything is perfect.

Staff was very helpful from check-in, evening libations, breakfast and check out.

The staff are excellent and always helpful.

The staff were so lovely, on reception and at breakfast.

Staff was super nice with us, helping in everything we needed.

But mainly for the outstanding services and absolutel amazing staff.

Everyone from the housekeeping to the management staff were amazing.

We were treated very well by all staff during our stay!

The reception staff is warm and welcoming, with personalized service to any questions/requests.

Small hotel not only with atmospheric lobby with Roman columns and historic artwork on the walls

Thin walls, can hear people talking loudly in the room.

The immediate surrounding of the hotel are a bit stark with forbidding banks and blank walls

however hear the guests showering in the morning through the wall to the next room.

The only negative comment would be that the walls are thin and we were thankful to have older,quiet and early to bed neighbours.

The only drawback were the thin walls, one could hear the conversations and the people walking in the neigbouring rooms, which made sleep dependant how your neigbours were.

but very small (just like most European cities), and the window faces out to the wall and roof tiles of the adjacent building which we didn’t like but didn’t mind too much as we were outside most of the time.

As for the thin walls between rooms, they have only bothered me on one occasion when guests in the neighbouring room came home at one a.m. and (naturally) had things to chat about.

My husband and I stayed at Gran Duca di York for just one night and were charmed by its warm and picturesque ambiance, featuring Old World-inspired artwork and ceramic plates on the walls.

Only one gripe the walls of this room must have been wafer thin can hear people in other rooms quite clearly

Our only complaint would be the walls are a little thin and we had noise from surrounding rooms especially from the bathrooms either side.

Only downside is the walls are paper thin,

The only thing which annoying me a bit is the paper thin wall.

Yellow is the theme, and all the walls will be some sort of yellow.

The art on the walls of the lobby (I was told) were relics from an old church.

There might as well not even be walls between the rooms, at least then one might understand that they provide no (seriously none) noise reduction and not make any noise before 6 am or so.

The only negative is that the walls are very thin and noises, voices and other sounds come through pretty clearly.

Gran Duca di York

wall

friendly

soft drink

room cleanliness

Train runs on the hour all night long, and one elevator, which both kept us awake all night.

Unfortunately we didn’t have a great view and we were next to the stairs and elevator which meant that we did hear noise from other guests.

but a bit noisy when people walk the stairs or use the elevator.

Because there is a front desk in front of the elevator and they are always warmly watching over me.

There is only one elevator in the hotel which only accommodates 3 persons only.

My only suggestion is to ask for a room away from the elevator as noise does travel.

The only ''flaw'' was that the elevator is very small.

The size meant not having to wait for breakfast or the elevator.

If you want a little extra, some luxury, bigger elevator, less hot/cold water fluctuation, then you may want to look elsewhere -

The elevator is so small it barely have room for two or three people.

but in no way luxurious, and the property is generally a little pokey (the lift feels crowded even with only one person, for example).

button of the elevator so it is on ground floor and ready to open .Now that is attention to detail .Don't miss out on the snick snacks during cocktail hour!

The elevator is so small that I was claustrophobic just riding with my husband.

but confined and noisier due to the lift noise.

The elevator was tiny and we arrived very late so no help for baggage was offered.

Like many European hotels the tiny elevator is barely large enough for two people

The hotel is well run, the staff is friendly and the breakfast is absolutely fantastic.

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