A wide selection of food and the scramble eggs were delicious.

The breakfast was wonderful and I appreciated how I could have two double espressos at no extra charge!

- Clean sheets and towels
- Good breakfast spread
- Free mini bar drinks -soft drinks, water
- Friendly reception
- Pre-checkin service: choose pillow type, fill up form for quick service.

We left early in the morning, before their breakfast, so they packed us a nice breakfast to take on the train without us even asking.

Also worth springing for the breakfast buffet because it's a nice spread and not too many places are open in the morning.

the breakfast food has a lot of choices, and the staff wilingly changed our room as we booked 2 beds room,

The breakfast buffet was delicious, with a huge variety of options!

Generous breakfast, there is a good choice of food.

Berna has one of the best buffet breakfasts we've had in Europe, and we could never eat lunch - only dinner because we were so stuffed.

Other/tips: we had a cancelled flight and got in a day late, they held the room and able to check right in and get breakfast still.

The staff from housekeeping, front desk and breakfast servers were friendly and extremely welcoming.

Breakfast was excellent with good choice.

- Great location

All the staff except for the younger one was not helpful nor emphatic when we told them our bag got stolen inside the lobby.

They are also in a great location for the train station and central Milan.

Great hotel, lovely and clean, great staff and brilliant location just 5 minutes walk from the bus drop off from bergamo airport.

The hotel location is great and close to Central Station where we got off the train and found the hotel easily.

Can’t beat the location - walking distance to the trains and subway.

Excellent location just minutes from Milan Central station close to metro.

It is in a perfect location, in view of the train station, less than 5 minutes’ walk.

Pros: location close to Central station made it so easy to get around, room was comfortable and good sized (we used Superior double), special added extras (pillows, complementary drinks, water), helpful staff

Cons: not sure.

The location is great, many shopping places and lots of halal food around.

The location is good, a 10 minute walk from Central Station and they encourage you to book direct to get a 15% discount.

The hotel is conveniently located near to Milan Central station and the area around the hotel felt safe.

The hotel is located about a 5 min walk from Milan Central stn in a side street so in a good location.

The hotel is a convenient location near the central train station, and the stay was very comfortable.

First off, location - a 5 to 10 minute walk from Milano Centrale (main train station).

Great location about 5 minutes walk from the station.

Staff were super helpful, and even recommended a lovely restaurant and phoned for a last minute booking to secure us a table.

The hotel reception recommended two of the restaurants we tried and enjoyed very much.

Close to the train station, metro and lots of restaurants.

There were lots of good restaurants in the area.

A few months prior to our stay I asked them to make reservations for us at a restaurant that didn't have online reservations and Daniele took care of everything.

We arrived late and reception directed us to eat at Osterla Italiana, practically next door.

The breakfast buffet was very nice and a good range of food.

but means you receive free nibbles, potato chips, pizza, breads, salami etc so is good.

Very useful if you're not wanting to eat in a restaurant every night.

There are many restaurants, cafes nearby the hotel as well as a small Carrefour Express supermarket about 700 metres from the hotel.

Lovely bar area with very friendly bartender who gave recommendations for a couple of restaurants.

There are servel restaurant around hotel.

Asked him for a restaurant recommendation which was also excellent.

- Coffee and tea making with kettle in room

The room was comfortable and clean and I would stay there again.

The staff was wonderful, and the rooms were very clean and comfortable.

Our room was clean and comfortable; bed linens fresh; good pressure and hot water in the shower and nice Italian made toiletries.

We had a group of 3 adults sharing a room, and they had a comfortable pull out beady ready.

The rooms were spacious and spotless, with great décor and crisp bed sheets.

What I really liked is that you have to leave your room key with the receptionist .

Very close to the station, very nice rooms - big enough and very nicely furnished.

Rooms are very comfortable and well equipped.

The room had bathrobes, slippers, and several free beverages in the fridge.

The reception was kind and helpful and quick and I was resting in no time: the room was smaller,

We had two different rooms at Hotel Berna this time because we left to spend a few days in Bergamo.

Hotel and rooms were beautifully clean, bedroom linen and towels fresh and soft.

The room was clean and spacious with shutters keeping the light and noise out during the night.

Was a really nice stay, clean room, great a/c, very spacious room.

The room was clean and comfortable with an excellent bathroom except I had no place to hang the shower head.

my wife and i stayed for 4 nights , very clean rooms, a great bed and the staff very friendly everyone!made us feel very welcome.

very clean room , very friendly staff and a good breakfast ,,good bed,  our place when we come to Milano.

Hotel staff was friendly and very accommodating, room was clean and comfortable;

The staff we very helpful and the room were neat and spotlessly clean.

The rooms are very clean,  beds comfortable,  staff extremely friendly and breakfast delicious.

The rooms were spotlessly clean, the beds were comfortable, and best of all the staff was super friendly and helpful.

The second room had a very small shower -you had to get out to wash both sides -but that was our only complaint.

The shower screen leaked and the bathroom was small and the toilet was in an awkward corner otherwise functional.

but the shower was a very small corner unit (approx 4 sq ft) and unfortunately the shower door did not seal/close properly.

Like others have said the bathroom and shower are small

but the room and bathroom were tiny and that seems to be a common thread among other reviews.

In that particular room the shower is for me a little small

Only downside for us was the small bathroom.

Upon entry into the room, I realised the luggage rack was too small for my suitcase

but an oddly narrow bathroom with a small shower.

The bathroom was tiny and the shower ridiculously small (only 0.3 m2 in size).

Our rooms and bathrooms were rather small

I was in a single room, so my room was small,

A very small hotel with very small rooms & the most pathetic of all is the service & welcome you get at the reception.

But the room is a small and basic business room.

The superior double rooms are quite small though.

I had the cheaper single room which while small served its purpose.

The room itself is small with no place to put clothes.

Beautiful property with a helpful and friendly staff.

Clean, comfortable hotel and friendly staff!

The staff were attentive and went out of their way to ensure that we were comfortable.

Everyone was so kind especially Emanuele at the front desk!

All the staff are very hospitable, friendly and helpful.

Front desk staff was very helpful, polite and friendly.

Hotel Berna

small room

small bathroom

room cleanliness

staff

breakfast

location

restaurant

room

Breakfast is plentiful, fresh and enticing.

The breakfast is phenomenal with delicious coffee Internet to keep in touch with work and family was extremely fast.

Room very comfortable with all necessary amenities and excellent breakfast with large selection of foods.

Breakfast was buffet style and loads to choose from, and regularly restocked.

Staff was very helpful from check-in, evening libations, breakfast and check out.

Quaint, exceptional customer service, beautiful complimentary breakfast.

Staff were all very friendly and helpful, room was a good size and very clean, breakfast was delicious with a great choice of food.

The staff were so lovely, on reception and at breakfast.

They have a hotel bar and an incredibly delicious breakfast buffet.

They even gave us a delicious welcoming chocolate when we arrived.

The breakfast buffet was amazing with huge selection of food.

Breakfast each morning was wonderful with a great variety.

The breakfast was perfect, not extravagant

the breakfast was wonderful lots of choices.

The included breakfast was nice for the 2 mornings that we were able to have it.

Excellent breakfast, parking nearby, easy in and out.

Everyone at this hotel from the check in staff to the breakfast staff and the delightful man who attends the bar during the Welcome Drink hour, are all kind and gracious.

Breakfast was held in a large dining area.

The staff are super friendly, and the location was exquisite for both business and some pleasure time.

The reception staff were so friendly and really helpful.

The staff was warm and friendly and gave us lots of information on how to get places in Rome.

The bartender was very friendly and had great recommending.

The staff are very welcoming and friendly, even the housemaids have a big smile for you.

Extremely friendly barman and attentive happy staff at the breakfast buffet.

The staff at every level were friendly, happy and helpful and we received a very warm welcome.

Although the room and bathroom was a little bit dated it was lovely and clean and the staff were all amazing, helpful and so friendly.

The staff were very friendly and helpful.

The staff were all friendly and very helpful.

It was a charming family-owned hotel where everyone was very friendly and helpful.

The staff were all friendly and welcoming.

Lovely friendly staff, really helpful and friendly.

The hotel staff were all professional and really friendly and helpful.

The location is excellent, being close to the Duomo yet quietly tucked away….

The location was fantastic, a few minutes walk from the metro and very close to the Duomo and all the shops.

The location was fantastic and very close to the metro.

It is centrally located and close to many of Milan’s attractions.

The hotel is on a quiet street in a good location.

The hotel is in an excellent location for exploring the central area of Milan.

The location was so handy to the duomo, shopping, restaurants and the metro.

We also liked that this location was close enough to things

The hotel is very centrally located to the historical sites and made for a great home base for our explorations in Milan.

Booked for a central location, nice and quiet, best bed we’ve slept in in a month.

It's a very safe location with lots to do within a very short distance.

What a lovely boutique hotel; close enough to the Duomo and all the city sights, yet located on a quiet side street.

The hotel is located within walking distance of the cathedral.

It’s location was convenient to the major sites and best restaurants.

The hotel is very well located yet quiet at night.

Location is unbeatable - a walking distance to Cadorna to get train to/from Malpensa, very close to Duomo, Dante street and trams No3 to Navigli, No2 to Eataly (Italian experience) between Porta Garibaldi and Porta Nova and a MUST  Piazza Alvar Aalto (pay contactless in all means of transport and don't worry about tickets, used trams to see more of the city,

The quality of the food was exceptional and free soft drinks and waters in the room fridge was much appreciated.

The hotel also offered complimentary water bottles and a nightly apertivo which we were able to enjoy all 3 evenings before heading out to dinner.

The location is excellent, and it is near plentiful restaurants and shops, many banks and therefore ATM machines,  and around the corner from the Carabinieri Police.

Great location for touring central Milan and walkiing to good restaurants.

Finally we found some good restaurants just around the corner

Breakfast was an amazing spread of cereal, pancakes, cut fruits, filled sweet croissants, cakes, tarts, toast, salad, meats and cheeses.

All non-alcoholic beverages were complimentary as was a drink at the bar each evening - most appreciated after long days of sight-seeing.

Overall, we were pleased with our stay, with the following positives and negatives:
Positives:
+: The location was very convenient for the metro, walking to the Duomo, many restaurants, and other sites.

Great restaurants in the Santa Marta area behind the hotel.

The hotel had a decent breakfast, and the front desk service was great in helping out with taxis and recommending restaurants.

Some nice and affordable restaurants nearby.

This hotel is conveniently located, close to restaurants and a short walk to the main square.

Complimentary wine or beer at 6pm each night.

Fantastic location, easy to walk to the main attractions, lovely bars, restaurants and shops within 2 blocks.

The room was clean and well equipped with great amenities provided.

The position is very good for walking around and the rooms are neat and comfortable.

Great service, kind staff, very nice staff, rooms are clean and well equipped.

The room was clean, spacious and very comfortable.

Perfect location to stay in Milan, all staff are courteous and very helpful, the room was spotless and had everything.

pleasant and welcoming reception, i arrived late and got a room very quickly, the room is clean and nice decoration, wifi free everywhere, very rich breakfast with many type with very good coffee in a very nice decorate room

It was very central, lovely staff, clean rooms with great beds and the buffet was amazing.

The hotel is nicely decorated, sparkling clean and our room was roomy and oh so comfortable.

The room itself was very clean and accommodating, albeit a bit small so if you have a couple of large suitcases, be prepared to occupy lots of precious floor space.

Clean room and an excellent breakfast with a wonderful buffet for every taste!

Perfect location, amazing breakfast, the hotel room is very clean and fully stocked with amenities.

Excellent location, nice and clean rooms, wonderful atmosphere.

Negatives:
-: The bathroom was very small, with very little space to place things and very little counter.

The shower was very small, quite surprising it was that small.

The bed, the view from our room, all the amenities were exceptional (minus the small shower which is unfortunately a reality all over Italy).

The shower was very small 
needs some renovation, it’s showing it’s age, nice to maintain the authentic design and architecture,

As with many European hotels the shower stall was very small, much like one on a cruise ship.

There was a small make-up mirror in the bathroom too.

but well laid out; however the bathrooms are small and ours had only a shower in a deluxe room.

The shower was a little small in our room,

The bathroom was small and two people cannot be in there at once,

The bathroom shower was a bit small as I am 6 foot 7 inches tall it took a lot of effort to soap up.

The room was a bit dissapointing as it was quite small with a small bathroom

First - no luggage rack in the room, second - no drawer space and third - the bathroom was small.

It made for a VERY small showering area if correctly deployed, and considerable water on the floor if deployed incorrectly.

The only criticism is that the room was quite small and the air con a bit noisy.

Our room (304) not all rooms was quite small, which is expected in Europe, that was not an issue for us,

Though the room was rather small and there was not a proper cupboard for clothes, this was compensated for by the general atmosphere in the hotel that made us at once feel at home.

Rooms are small and a bit old, with limited storage space,

I warned my mother repeatedly that the room would be very small.

Like any historical hotel in a city center, the room were on the small side,

but the shower in our room was so small it just wasn't functional.

The recent addition of a glass of wine or Prosecco to start your evening is very nice, as is bottled water in the lobby and all soft drinks in mini bar included in your stay.

The mini bar had soft drinks and water in it and again these were complimentary and restocked daily.

The hotel offers free soft drinks and water, a welcome drink in the evening and its staff is polite and helpful.

Soft drinks from the minibar are free, I missed something to snack on after returning late from the theatre.

We had a lovely welcome drink and free access to soft drinks in the mini bar.

We were surprised that water and soft drinks were complimentary and 6pm drinks at the bar was very special.

We appreciated all the extras, including the free soft drinks and chocolate  in the room, free glass of wine each night we were there and the very nice buffet each morning.

The mini fridge in the room was kept stocked with free water and soft drinks and you could take more bottles of water and mini muffins from the reception area anytime.

Charing hotel, excellent location, easy walking to central Milan, thoughtfully provide free cold water and soft drinks, lovely air conditioned rooms which is a must at this time of year!

There was a complimentary glass of wine served on our first night and the soft drink mini bar in our room was free.

Really nice quaint hotel in the middle of the Duomo area, typical Italian hotel ie high ceilings good decor nice people running it, very good breakfast good shower, great bed , cleaner in every day clean towels etc, free soft drinks from your room fridge every day👍all in all very nice hotel.

We had a complimentary mini bar (soft drinks).

The hotel offered free soft drinks and water and a free glass of wine at happy hour.

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