I stayed 24.Oct and sending every day request mail for invoice (for mexican company) there is no answer, never issued invoice.

I arrived to the hotel at 12:30 p.m. the lady at the front desk told me that she needed to charge me 750 pesos extra for early use of the room.

Personnel not properly trained charged me twice the room.

Upgraded to a junior suite, charged $300 for the night and suite was dated, not terribly clean and the air conditioning didn't work.

They agreed to resolve the matter for me and now they don't want to pay for the suitcase because I don't have the invoice ( who keep tickets anyway), they kept my suitcase, which is proof that it was new.

We went back to the lobby and waited in line again and there was confusion about that being our room, eventually we were given an alternative room card.

This hotel took and extra payment of £600 on my credit card & now will not even respond to me or American Express.

but later found out being charged US 125.

well it wasn't, they processed me as a no-show and tried to charge my credit card, which as a safety measure requires a PIN in foreign countries .

During checking I required a “voucher” be taken from my credit card to enable me to simply sign for extras.

And to make things even WORST, they charged me like 40% more that what I had booked THROUGH their WEBSITE/SYTEM.

I need an invoice of my stay, and I called at least 17 times with not a single answer.

but not overly friendly (when I asked for a second key card the from office clerk made a very unhappy face…).

but not least, I forgot to drop my keys off on my way back to the terminal and already passed through airport security, I called them and they were agin very kind tpo say there was no problem and I wouldn't be charged.

It was weird  because they already had my credit card number.

would you like to pay with the same card”.

I was robbed and after going through everything with cancelling my credit cards American Express wired money to a gas station that I could not find on google maps.

The Hotel charged nothing for the cancelation which is a clear signal that they have done wrong.

Finally I got the card key and for another room.

Double checking my confirm against the bill, I also see that they charged me more at checkin than I was quoted on my reservation.

Daniel was amazingly friendly at the reception, very helpful.

Excellent service the best staf they are so friendly especially Sergio who served us during breakfast.

The host was super friendly and asked the night Manager Gerardo Gomez.

The staff is friendly and responsive. Recommended!

Daniela at the front desk is always friendly and helpful!

In general the staff is very friendly and they have security people  at the room halls.

All of the hotel staff have been friendly and helpful.

Joel Mantesinos  
A great help at the front desk,very friendly.

Staff friendly, welcoming, professional & efficient.

Not only was it convenient, everyone was professional , friendly and efficient.

Giovanni y Alberto Tamayo was incredible and offered us such friendly and welcoming service and smiles!!

It was efficient, professional, and the staff was friendly and helpful.

Every member of the NH staff have always been courteous, friendly, and attentive.

For the price you pay to stay at this hotel, you would expect far, far, better service than the 'don't care' attitude they portrayed.

but it's too expensive and hard to reach.

Kicked an elderly woman out onto the streets to fend for herself in the middle of the night AFTER HER ROOM HAD BEEN PAID FOR, alleging that they did not have any rooms available (without even bothering to look).

Mexico City's two terminals are not that close so it pays to choose an overnight in the right terminal - the Hilton in T1 and this hotel in T2.

It is safe and you pay in advance  so no haggling over the fee

but restaurant staff were rude, like actually rude, the food was subpar and very expensive.

I sent them the website so they can see the cost and still they don't answer my emails.

So please do not risk staying at this hotel… I have been charged nearly £800 for one night in a below average airport hotel..

so they cancelled everything - when I showed up they eventually accepted to honour the original rate and made a big show of what a huge favour they were doing since there were only 3 rooms left and told me how I should have called (my mistake, I did EMAIL a couple days before to confirm)

Way overpriced and outdated for U.S. standards,

Yes, we paid for a hotel so we could use the toilets on the lobby.

I did that for dinner and the waiter returned saying my account was “closed “ and I had to pay cash for the expenses.

Issue #2 I explained that I had free lodging and that I preferred to come to NH despite that and asked if they could give me a slightly better rate.

This is an expensive hotel with low value.

This time around though, due to a miscalculation on my end, we weren't going to be able to have the breakfast buffet, even when I had paid for it in advance, because we had to leave very early in the morning.

I was willing to pay a fee to change the room date or something.

but nothing worth complaining about) and the service was staff was good too.

The front desk could not tell me if and where I could take a bus to Queretaro from the airport.

Thanks to the whole NH Collection T2 team! !

But what it made it statement remarkable was the attention and detail as well as service and professionalism of Nayelly, Manager - Guest Relations.

Took my bags and walk once again to reception.

Very efficient hotel with nice restaurant and good rooms - we upgraded to one with a bath tub.

The same restaurant will likely be completely deserted at dinner time, for good reason, with dirty tables and a completely indifferent staff.

The check in was very quick and the lobby personnel were courteous.

An exceptional and professional service all over.

Gerardo at the front desk was most patient, courteous and professional during a very long check in process with only him and another colleague checking in guests.

Small rooms, overpriced water and snacks.

The hotel smelled like sewage, 
When we opened the bathroom faucet, the sink on the floor started to overflow, and we got wet with sewage water, which was unacceptable.

This room did not have a minibar - I only cared about it to drink cold water.

- I had to call 3 times to get more water 
- Room service app they are promoting doesn’t work
- The bathroom amenities are such low quality I didn’t want to use them.

I suggested maybe they could provide an alternative, something easy, like a bottle of water, a tetra pak juice and maybe an apple.

The only real issue we had was that the shower leaked water under the door and we had to wipe it up with towels,

Additionally Joel Montesinos from the front desk came promptly when we requested additional towels & even brought extra bottled water.

So, I took it upon myself to go back down to the airport level and bought my water at the 7/11.

Many people reported bad/rude service, long lines, deteriorated rooms, no hot water, and other horrors.

Much to our regret the new room must have suffered a significant water damage which was still apparent on the hard wood floors and some of the furniture.

Cold water out of shower took mainteinance at night 1 hour to repair it, glad they were available at 2am.

There are some issues such as the shower water temperature and the AC

The water pressure is barely acceptable and if you turn knob to get warm water it stays cold

Morning came and the water was still cold, no hot at all.

Actually any time of day to get some hot water is a challenge as as soon as you turn up the heat the flow reduces.

The cold water was close to zero in the shower, so you either got scalded or managed to bathe under a small dribble.

There was no hot water at the shower, and it was brownish when I wanted to brush my teeth.

I was given a room on the lobby level, and the hallway to my room was crowded with construction workers (looking carefully at you), ladders, dripping water from the ceiling, working tools, stained carpets, etc.

NH Collection Mexico City Airport T2

price

creditcard

water

Paid private parking on-site

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Bathroom good hotel quite   Staff friendly,  restaurant food good .

She responded all our questions, and made suggestions, Lourdes Carsolio is very friendly and professional.

Intake staff were friendly and reassigned a new room,

He is a very competent driver, very friendly and informative.

Had a great stay thanks to the friendly, and helpful staff!

Very nice hotel for the price I paid, the food was delicious the personal very friendly I enjoy my stay at KKrystal Urban Aeropuerto and will be happy to return and stay at Krystal Hotel in the near future.

The check in was fast and the people were very friendly.

The hotel is immaculate, the beds very comfotable, staff are friendly and helpful, and the deal we found was excellent value.

We had no issues at check out & the shuttle was right on time with a very friendly driver.

The staff was very friendly and accommodating.

Staff was excellent; very helpful and friendly.

The hotel was excellent with friendly staff and we had a good meal in the restaurant that evening.

The staff is also incredibly friendly and helpful.

Very comfortable hotel and I encountered friendly hotel staff.

Despite being a bit of a rough-looking neighbourhood, we found the locals to be extremely friendly and helpful when we went for a wander.

Front Desk personnel were very professional and courteous.

but in general all the staff was super nice.

Our waitress, Deyanira, was superb; attentive, nice and efficient.

but the whole staff of the hotel was great so it’s helped me to make my day better.

The staff: driver, recepcionists, kitchen staff, cleaning staff: all of them!

All of the staff were nice and I really appreciated them printing out my lab results for my flight home.

The staff has always been great and helpful.

The hotel itself is clean with great service by all staff members.

Everything it's very good, thank's, We stay very conforable and at the restaurant dinner and breakfast was very good, excelent service and atenttion,  and the service for the airport very good and time, the personal very kind.

Front desk staff was accommodating and courteous.

The staff there went above and beyond, escorting me to the shuttle on another floor to make sure I found my way,

Nice decoration, clean room and bathroom, good service at front desk, free shuttle to the airport every hour.

The staff and service and appearance were great.

As others have mentioned it is about a 15 minute taxi ride from the airport, (which is my only reason for giving 4 rather than 5 stars)

We had specified the Krystal Urban when paying at the taxi register at the airport, showing our hotel booking with the address; we also showed the taxi driver the address in writing.

When I told the front desk clerk that I didn't see the shuttle bus at the airport, she said if I had a taxi receipt they would pay me back which they did.

It took more than 30 minutes for a taxi to get from the airport to the hotel, even in 10:30pm light traffic.

I paid my mistake, because took me one hour to arrive in a taxi from the airport, during the afternoon at peak time.

though traffic was not too heavy, it took 25 minutes to get to the hotel by taxi.

Agree on a cab fare before you hop in and in most cases, it is better to insist on using the taxi meter.

From a taxi standpoint, you're in an whole new zone that's more expensive to get to than downtown!

But it is very far from el centro, and taxi drivers are not familiar with the area.

Otherwise, the taxi ride was $169 pesos, plus a $30 peso tip I gave the cabbie, which is about $15 USD total.

And finally, the sink was like 70% clogged, so it would take a while for water to go down the drain whenever I'd brush my teeth so I had to be careful with not overflowing the sink.

no hot water and the shower was backing up.

Next door is a MEGA store full of snacks and supplies (like water).

There were two bottles of water in the room, I would have liked to have the option for more,

If you like to shower at night, you have to waste gazillion gallons of water - i.e.

The hotel did not have any hot water (a known problem it seems) and I had to shower and shave with cold water.

I finally just stepped under the cold water, and a few minutes later it turned super hot.

It should also be noted that the water in the hotel CANNOT be used for drinking or brushing your teeth.

The water was turned yellow at times with dirt, metal like smell.

The shower knob is weird and I definitely had issues with hot water.

Krystal Urban Aeropuerto Cd De Mexico

taxi

Free parking

The staff is friendly and accommodating, the facility is clean and equipped, the pool, hot tub, sauna, and gym are all top notch, the cafe and restaurant have good food and great prices, there’s a 24-hour full service, non-limited menu (breakfast then lunch > late night) the grounds are safe and secure, and it’s typically a ten to twenty minute drive.

Very friendly and helpful staff, lovely restaurant and cafe (which we ate at a lot given there is not much around the hotel), good gym and pool, clean rooms.

The hotel was clean, everyone was friendly.

All the staff were very friendly and courteous and really cared about making your stay an enjoyable one.

Staff was friendly, and I will definitely come here again in the future.

although I ate mainly the Cotillia Bbq at the Cafe Bico where the staff was friendly and fun to talk to!

but friendly staff and free & punctual airport shuttle (20 minutes in the mayhem that is CDMX traffic).

Staff were all very warm and friendly and the hotel has a 24/7 cafe for snacks, which is great for those who don't want the formality of a restaurant meal.

but spacious and friendly canteen and sufficient choice of food.

The room was clean and the hotel people very friendly.

Nice comfortable room, great pool, friendly staff (Barissa in particular) .

The hotel shuttle picked us up, very friendly & courteous.

The people were friendly, attentive, and service was great.

The staff is friendly enough, a little hesitant to help

The staff were outstanding at the front desk
and in the restaurant - friendly and fun.

Friendly staff, spacious, modern room, comfortable bed and very quiet, so sleep quality was excellent.

Nice, clean, quiet room with friendly staff.

but where surprised not by the low cost, but also by the excellent friendly service.

but that nice feeling wore off quickly when I woke up to loud construction in the building.

but for me that's a little disgusting I would not want to sleep in the bed where I don't know who slept there before me.

but because of the late hour and early flight, we just wanted to put something in our stomach and get to sleep.

Paper thin walls that allows you to hear every single sound amplified in the halls, so if you wanted to sleep in early.

When we go to Puerto Escondido, we must sleep one night in Mexico city.

At around 9am, a maid swoops around the corridors, hammering on all the doors loudly awakenig sleeping guests to ask if they need any laundry done.

Breakfast was and all staff were very efficient  and pleasant.

Staff, restaurant food, rooms were all great.

even though she had 2 cell phones and a desk top computer in front of her.

Then, you must communicate with the staff in the office, who don't speak sufficient English.

The hotel is nice and not hard to find.The front customer service people are very efficient plus at night the restaurant is open 24 hrs for a light snack.The hotel is located just minutes from the airport and not far from Roma,Downtown,Coyoacan.

It is a very nice and clean hotel and personnel are helpful and nice.

This hotel has nice, clean, rooms, big TVs, and good service all around, from the front desk to the bar/cafe.

We went from Morelos to Mexico City to visit the Basilica of our Lady of Guadalupe.

At check in everyone was really lovely and professional.

Email correspondence was fine - be aware that the staff speak very little English (& emails appear to be translated with Google translate); The office at the airport was convenient; the bed & room was spacious and comfortable.

Hotel Riazor

sleep

Pool

I have never seen anything like this in Mexico and we'd had a number of mezcalitas and cocktails at other restaurants while in MX and were never charged an additional fee.

I had to ask for the late check out next day they told me after 12pm they will charge me 250mxp and i could leave at 3pm.

Just the last name, after six nice days, when we want to settle our account, the "machine" that settles the account was not there, is with the accountants, so we have a big ammount of money frozen from our credit card, taht can not be unfrozen until the hotel do something.

When my card was declined due to a erroneous fraudulent hold, Miguel at the lobby desk was completely understanding and patient.

The payment of the parking is kind of a mess, they charge 150 pesos per day

Also the krystal rewards card is not valid here at all.

then if that is not enough the power went off, all night so I didn't not have light, could not watch TV could not charge my phone and my apple watch, I had to wake up very early for a very important meeting and it was dark, and had to get ready with no light, my phone was with no battery and I got late to my meeting.

I asked her for a receipt that I checked out she told me that she would not give me one and that until Travelocity called them they would continue charging me for my stay there MIND YOU she took my hotel key I no longer had access to my room.

but nothing we couldn't fix by lifting the lid and tinkering with the chain.

It took them about 20 minutes to send someone to fix it.

but should be fixed at a hotel of this type.

Power finally was fixed then in the morning it went out twice again.

The staff was very friendly, they took care of several travel items for us and the room was cleaned efficiently.

And the front desk and bell staff were friendly and helpful.

All the staff of the hotel is very friendly and caring.

She is so considerate, attentive, friendly and helps me with my Spanish.

Everyone is friendly the room have lots of natural light and lots of room to move around in.

Everyone we came across was very friendly and helpful, - especially reception staff Maria Silva and Sergio Castro, Housekeeping delivered requests promptly and room service and restaurant staff super friendly and attentive.

Reception is very friendly and they know your name.

We had an excellent stay - very friendly and helpful staff, very clean modern rooms (definitely ask for a higher floor).

If you’re looking for nice room, friendly staff, clean rooms, good food, and a great location, this is the place.

Well located in the southern part of cdmx with friendly staff.

Clean, very modern, staff were friendly and assisted us with numerous questions we had regarding the activities we wanted to take in while in Mexico City.

Could hear everything, from the hallway and neighboring rooms.

Watch out if you are in a low level because it’s too close to Insurgentes Ave and it will be noisy 

So overall I love so much the price due to the quality of the the facility,

Ask for a room on the 5th floor or above for less traffic noise.

but windows are not double pane so rooms are very noisy, even up on the 10th floor.

Oh the intersection the hotel is at is very noisy you can hear honking inside the room at all hours.

Staff made this an amazing experience, the restaurant is beautiful and the service was great.

Jan, 4, 2024

Dec, 29, 2023

Aug, 8, 2023

Jun, 21, 2023

Oct, 4, 2023

Mar, 31, 2023

May, 30, 2023

Nov, 7, 2022

Oct, 28, 2021

Feb, 19, 2021

Dec, 26, 2022

Oct, 8, 2019