I would like it to thank the breakfast team for the comfortable environment and wonderful customer service especially brother Arafat, an amazing worker friendly and kind to everyone and always helpful to us all

Breakfast team work very hard iwant thank all of them specialley rajab and fathy and abdul raheem all work frim heart food taste very good this first time we will come alwayes her thanks also saber see you soon

Thank you very  much for your good hospitality & being helpful during my breakfast time with my wife.

I wan to thank  all Hilton Suites  team special  breakfast team they really  make  us very happy 😊  work from heart  serve  us before we ask , room cle very high front office  always  support and hard worker thanks all

Hilton suites makkah is very nice place very near to haram and staff very helpful specially breakfast team tahseen a d saver and mounir  very helpful and very kind always very good and smile and food is very good and very nice I will come many times

We stayed in Jabal Omar Suites, right across the Sacred Ka’aba their breakfast is amazing and the breakfast staff are exceptional, Arafat one of our server, his service is impeccable.

Iwant thank fathy and shaker both make wonderful greeting we like breakfast from their greeting, food wow, also room very clean and orgnized thanks to hilton suits for great hospitality we will cime back.

hilton suites makkah is over our expectation 
always first distination at makkah
came here frequent times and always will be
staff in all departments are professional and helpful
especially breakfast at Qandeel is heavenly gorgeous Hada, Rajab, Farah

I wNt thabk all breakfast team special adi, Fathy, saber they make great service to sll of us ,buffet very nice and tasty we will come bsck ,my room very clean and orgnized in hikton suits stay safe and relax

Full arrangment with professional team 
One of the best buffet at makkah
The best international food selection
Our faveorite holiday breakfast 
Farah, rayan from the restaurant are the always up to help us
Valuable staff 
Location is exceptional

Very special thanks for Farah & Ragab 
And all the kindly breakfast team .

Service by the team in the breakfast room was outstanding
Good awareness of customer
Good attention to checking customer needs
Providing customer assistance from being things from the buffet
Politeness in conversation

Eveytime we come we found new things 
Breakfast team is more than excellent 
Thank you all for making our morning very lovely

Breakfast  team are very good service every body did great service spicialy Mr father Ali Manger and Egyptian saber eslsayed  we like this hotel to much we will back soon thanks for every thing amazing place

Breakfast team and breakfast variety are very good i thank all breakfast team for great gob and very hard work and they are helpful and very doing there best to make us satisfaid i would like to thank all of them for that and sure we will back again.thanks

thanks to hilton  suite   makkah  for the enjoyable stay and sevice and special thanks to the breakfast team for the good service they are helpful and doing very good service and smilling and the food was delicious and more variety  and  if you ask for any thing they get it for you.

Went for Umrah in march 2022.Excellent hotel very near haram.staff v helpful 
Breakfast was amazing with all varieties 
Clean and covid sops adhered to.

The breakfast was great and I would like to thank all staff specifically Mr. Osama and Bushra for their support.

Hilton suites makkah the best hotel in makkah this first time to come and will be ISA always very clean hotel acmodatuon  very nice breakfast very nice and delicious food abd very nice staff omelette very nice

Staff are really friendly and welcoming especially Salah and Marwan from the breakfast team at Qandel restaurant, We really appreciate the effort you guys put in to make your guest comfortable and enjoy their breakfast.

We had issues with charging out mobile phone u til we purchased the adapters which are useless once we left the country.

I didn’t enjoy it my stay,

I was charged internet fee without my knowledge.

I had agreed to pay on arrival so i dont know why the tried to charge card before my arrival.

The hotel wanted to charged for one night for no show

I booked a one night stay through booking.com for a relative of mine in March using my credit card.

We requested a late check out at 2pm for no extra charge.

My total bill was SAR 1719.90/- while the lady at the counter charged me SAR10,719.90/-.

If not, please dont charge customers for a space that we could not use.

but in movinpick Anwar Al Madenah in al madeenah they charge 40 SR for less qualty food and not friendly managers.

I wish the hotel has facilities for you to book direct rather than going through agents to charge you exorbitant rate during hajj and Umrah peak seasons.

however you will have an issue with the parking as the charge per day too high.

Good luck communicating with the guards at the x-ray machine as they only understand two english words : card and check in.

Only suggestion is the hotel should consider the parking fees for the staying guests  as the parking comes with a charge which is huge.

When I arrived, it turned out that my booking had not gone through because of credit card issues

Refused to prepare the sofa beds and insisted on asking for extra bed for a charge.

With a variety of breakfast items to choose from, the staff was very friendly, upbeat and helpful ever so.

Food is so good
Staff very friendly 
Good environment 
Varieties of selection 
I had so much fun having my meals here
Surely will come back here again with my family 
Very nice hotel brand new hotel
10/10⭐️

The staffs were very friendly and helpful.

Hotel is ideally located next to Haram with very friendly and caring staff, Breakfast at restaurant with full of variety and so delicious food.

Awesome service very good food and hotel are near to haram rooms are clean breakfast buffet have many variety we service by mazharul, salah, sami they are friendly 
Good hotel …
Good hospitality ………………

Good variety of food and good and friendly service crew.

Resurgent has breakfast buffet Food was awesome and the manager Mazharul and the server Arafat was a very friendly and kind .

Hi professionnel level Hospitality 
Super friendly and welcoming team 
Food is excellent and service above and beyond 
Define toy will recommend and will be back Inshallah 
Thank you Salah, Saber, and Islam

Tamer El tahhan 
tamereltahhan@hotmail.com

delicious food
very good service
staying here is very comfortable and the employees are very friendly
3 days here is very satisfying
the service is also very good
the room is also clean and comfortable
very happy here
I hope I will come back here later

Mazhar and Islam the manager is a very kind and talented staff they are kind and friendly and have a very good service the breakfast is absolutely mouth watering the best thing is that the hotel is near the haram I really recommend all people to come stay at Hilton Suites

Excellent service and extremely friendly staff.

The staff is cooperative and most friendly.

The staff here are friendly and fun to talk to.

The staff and the mangers are very friendly
and accommodative to our needs.

Awesome Restaurant with amazing service

Thank you very much for your great hospitality, And very friendly staffs especially Fathy and saber & Ramdan in the restaurant.

Hi I'm very happy with this hotel (Hilton Suites hotel) apart from the friendly service, the food is also delicious, besides that I'm also happy to have a new friend named Farah who is always cheerful, LoL thank you.

We could see that Hilton was serious in getting feedback from guests for improvement as a couple of times the hotel staff either by phone or personally approaching us asked us a to answer simple surveys.

When calls are made to have something checked in the room, they agree to send maintenence/engineers

I complained to the housekeeping boy who said once i leave the room would call the maintenance.

Breakfast high score, window clothes need to change it was difficult to close, need to interest in business room, and hung up the call as quickly as possible, add more water for free and put easy way to connect to wifi

Also, one of the days they forgot to do cleaning and we had to call and it was already 8pm.

At first i was  told only 1 night avaiable, then as soon as i pulled my phone out and told him i will check online.

Only one American power outlet in one bedroom sites for charging cell (mobile) phones and laptops.

but shockingly, room service refused to even pick the phone after several calls.

In the end my guests had to call from their mobile and pass the phone over to the manager.

When ever the adzan calling, i just need to go down to C2 and in under 5 minutes, i've already arrived  in Haram.

Having said that, on the third day they kept calling the room just to tell us that we should be paying for the meals because it only includes Suhoor not option of Iftar.

Every afternoon I received a call from management asking me whether we need anything.

though when the call for prayer you are still in your room.

Furnishings and beds god.linen very neat and room service obliging.

Me and my sister very happy with the services provided by the restaurant staff especially Abdullahad and his team.

Service staff at restaurant were very helpful.

lovely concept I loved how this restaurant is considerate of all members of the family.

An amazing hotel, a very varied breakfast, an excellent choice of food in the restaurant and the best staff ready to fulfill all your wishes!

The maitre d (Abdul Ahad) was very helpful and answered all questions about the cafe.

The dinner was awesome the food and how everyone was helpful I really like it andTanvir Safi was one of the best he treated very well and I had a great time and I will rate the dinner 10/10 also Mr Tahseen he welcomed me well when ever I come for dinner

Excelent serv, goodness, have many variations kind food, and more important ready for many kind coffee..this hotel very recommended to stay when go to umroh..this hotel nearly to macca..very recommended

Thanks to Ishhaq, Abdul Ahad, Rajab and the team for lunch service.

Restaurant staff Ramadan Abdul Aziz and Mohammed Islam served us with great care and efficiency.

good service especially by the restaurant staff named HADI Saddam.

The staff, especially Tanveer went of his way to make our dinner more pleasurable.

The restaurant Manager very open and kind .

Thank you Hilton suites makkah for every thing staff is very good and helpful they are very nice specially tahseen and Sami and Muniz they are very kind and helpful and the food was very nice and I enjoy my stay it is very near from harram

The attending staff is well-trained and extremely attentive to the needs of diners.

Thanks from my heart to hilton suite specialy breakfast fast work from heart come to ask what we can do to make you happy   food delicous and tasty we will come alwayes her thanks  to all team specialy fathy.

Just need to add some indonesian spicy food.Staff were very helpful and friendly.

The staff all around are rude and unhelpful.

Bad Experience despite paying full amount for 3 days for breakfast for my family we still ended up paying extra at checkout.duty manager Waseem was very rude and when I told him will be reporting the issue his comments was go ahead not afraid of any one

but in spite of talking to the guest manager Duaa she was so rude and indifferent about it and said you can order if you want!!!

He was extremely rude and handed the phone to another person as well.

However, the car service company's staff were rude and provided us with the most expensive car to the airport that was too huge for us and they didn't provide any other options, one of the hotel's staff witnessed everything and helped us to get another car and rushed them so we don't miss our flight.

Breakfast service excellent and staff very helpful.

Iwant thank khoulod she make us very happy always support us and help all guest also buffet very tasty 😋 iwill come alwyes her thanks to all Hilton suites specially Rayadiah and fathy who always smile

The workers behaviour is also very kind and helper to all the customers .

Can well compare to dar altawhid - more modern and exceptionally service orientated.

We would like to thanks all the staff of hilton suites makkah.

The service staffs were very gentle and helpful especially Yasin.

I would also like to mention the incredible service, mainly received from the supervisor Abdul Ahad.

The host abdulahad& asif, was very nice and welcoming, the staff is very energetic and always there to help.

We were impressed with Tanveer and Hassan accommodating our needs.

Every thing very good and I like the service and  also very good waiters specially mazhar and arafat there are very helpful.

Sush a great View of the holy haram perfect for family and friends after praying, it’s a must visit in Mekkah with the great hospitable staff.

I walked in to just have breakfast and i was met by mazhar and arafat and salah whom all were more than respectful and fast the table was cleaned frequently, they made me feel like a guest and more.

One of the most beautiful experience of life till now.

Staying in Hilton Makkah Suites is such an amazing experience in every aspect.

Thank you for an overall pleasant breakfast experience.

Arafat has great customer service experience and skills.

It was one of the best hotel experienced of ours .

A new experience for us, the service is amazing especially Abdul ahad really giving us a good service and a really good explaination about the service and everything.

Restaurant atmosphere are great, variety ot food, tasty food and good hospitality by service are excellent specialy mazhar and Abdullah rana .

Special thanks for Mr.Ossama Ahmed,Mr Islam and their team for the hospitality

Thank You

This hotel is perfectly located and designed to facilitate your experience to Haram.

I had a wonderful experience at the HILTONNSUITES MAKKAH ANDHILRON MEDINA … Every staff member I encountered, from the concierge   to the check- in employee to the duty manager HADEEL FAKIHA to the cleaning staff were delightful and eager to help!

Thank you very much for welcoming and great hospitality you offer to each single guest in hilton suites makkah really we feel we are in home , breakfast was fantastic and staff very friendly thank you Ossama, Hadi and all team

Everything is perfect 
Qandeel breakfast was wonderful
Especially the Hostess farah ghamdi she makes our stay warmful and sweet
We'll always be loyal guest to hilton hotels 
Thank you for best service and elite hospitality from all staff

Everything is nice
Great in hospitality
Breakfast buffet have many varieties,staff are very careful specially Mazhar, Ramadan  and tahsheen, good hospitality.

Hotel was the best of Jabal Omar
They master the hospitality with full passion 
In all aspects receptiotion housekeeping and everything 
The buffet was amazing and satisfying for an Eye before a stomach 
Waiters were the best 
AbdulAhad" mazharul and Farah
Thanksss

Hilton Suites Makkah

creditcard

phone

rude

staying experience

breakfast staff

restaurant staff

Yasser Ahmed from the executive lounge treated us with hospitality and kindness.

But the executive lounge can be improved.

Thanks team Conrad for making my stay memorable will visit soon best hotel in Mecca with amazing Kaba view near to harram just some steps to cross 

The staff is excellent in prime ,executive lounge 

Rooms are very nice with good size 

Will visit soon in sha Allah

The light dinner served in the executive lounge was also very good and provided a small range of good quality local and international dishes.

We were upgraded to a suite due to my HH status and granted access to the Executive Lounge.

but weren’t given access to executive lounge.

After 2 days of stay i met mr shokey and he informed me about executive lounge access .

Hayam from the executive lounge was fabulous,  our housekeeping gentleman Siddique was polite and ever so helpful and Ramadhan, our waiter at breakfast was so keen to be of assistance with a smiley face.

Hayam from the executive lounge was very friendly and professional, Noor Hussein in the restaurant did a great job of keeping us supplied with Cappuccino and Karak chai, he was an excellent host and our housekeeping guy, Mohamed Younus was polite and ever so helpful .

All needs and wants was taken care off.glad to see separate place Hilton diamond and gold members at breakfast.check in was smooth and quick.the room was to our expectations.the new executive lounge is comfortable and has a beautiful view of haram.

The restaurants and the Executive lounge were just awesome.

Executive lounge service and food was really top notch.

Executive lounge access and proper foods in there.

I am a Gold member and I usually get free breakfast, so in Ramdan that changes to suhoor, so Conrad, in a clever way, they put all Gold & Diamond members in the Executive lounge from Iftar time till midnight.

Staffs are friendly the executive lounge is Amazing.

The hotel has a executive lounge and international restaurant provide lunch and dinner with very discounted rate.

We also had access to the executive lounge throughout our stay - drinks and snacks were tasty and the environment was relaxing - also enjoyed the massage chairs on offer!

Staff are polite and welcoming at the reception , executive lounge good

Very nice and clean room, staff is very friendly , location good , breakfast so delicious and the staff very kind specially the supervisor Mr tayb jawed thanks for them all, i will sty in this hotel for any visit to Makkah because I think it is the best …

6) Friendly, polite and professional hotel employees.

The staffs are friendly and accommodating.

Meeting room, organization, welcoming, and dinner.. the staff was very friendly, dedicated, and helpful.

The staff are very friendly and helpful especially Mr. Majed Abdullah in concierge department .Easy check-in and check-out

Excellent and spacious hotel rooms, high quality furniture, very friendly and customer focused staff.

The staff were very helpful and friendly 
Special thanks to MOD Saleh

Conrad always my preference when I visit Mecca and the management always keep the hotel at the same high level of services, clean, and friendly warming atmosphere.

The staff were professional and friendly and handled all my requests with ease.

Very good hotel, friendly staff and excellent location.

Bushra Abdularazak and Shawky Basyluni were very friendly and attentive, ready to help.

The location is perfect ,rooms are wide , decorations are wonderful , so clean, breakfast was delicious & variety food , all the furniture was new & comfortable, bathrooms are ( wide, clean, and new ) , staff are so friendly ,so kind, helpful, and always smiling .

Great place to stay very frandly staff  resturant crew was very friendly we had a very good time will be back to stay again this property is very close to haram all the staff was very fraindly and alwayes smiling

The hotel staff are friendly and cooperative.

but this time at the Reception the bahviour of the staff is totally impressive and friendly, I would like to mention the name of Ms SARA EIDEN, she is so friendly, the location of the facility is excellant the Break fast variety is far above then the expection, the room sizes are bigger than any at makkah.

V untrained staff poor services no management to resolve guests problems I didn’t feel comfortable in beautiful building because of bed services and staff I feel not good with family I spent last year 180 nights in hilton

but they tried their best to solve it, yet it’s poor maintenance.

I’m really sad about the management poor communication and they really don't care about customer satisfaction from check in note which they ignore after multiple people assuring me that it's was eassy to do and to the breakfast which they Denied entery after someone used our room number.

Anyway, besides the extremely poor lounge, everything else was fantastic.

it seemed they have the faintest idea about the hotel regulations and started to say conflicted points of view which gave me a very poor impression about there management.

This visit was really bad starting by staying long for check in, while waiting u find restaurant rep promoting for food offer like u r in street.. lunch was very poor with cold stuff & over-spices dishes which is not up to Conrad standards, gym now needs access activiation and it is missing towels :(

other than this, room is nice & clean

One can clearly see that the hotel has aged atleast 3-4 years in 1 year due to the poor housekeeping.

Some areas of wear and poor maintenance Can be clearly visible !

The employee asked how I was and I explained that I only stay in Hilton Hotels around the world and was sad to see the poor service there.

The executive lounge is a bit poor and has a very small variety compared to other hotel executive lounges.

Conrads rarely disappoint and we were glad to find that this property didn't break that particular mould.

However, the hotel seems overused for a new hotel and maintenance is poor, our room was not that clean & smelly, which made us unhappy

Hotel should work on cleanliness of toilets and  plumbing line as they have minor smell in toilet.

Otherwise it would been touching the floor which is nasty and wet by using spray.

We had a slight drainage issue which they got sorted immediately and it wasn't even their area to help.

One more issue is as drainage/ bathrooms smell in  room’s toilets may be some construction fault.

From the distinct fragrance used throughout the hotel to the Quran playing during the day, Conrad does everything to amplify a feeling of religiosity (sounds odd to say,

but found that the bathroom had cigarette smell, so I asked Yasser to change the room in which he did and I was moved to room 106.

My room was not even ready at 6 pm and once I got it in there was strong pesticide smell inside the room which gave me severe breathing difficulty and asthmatic attacks.

We also found out that commode was leaking with filthy water around it.

though need to cross about few steps to reach Haram Piaza, may be difficult for elderly or people having breathing difficulty

Good:
1- wide room
2- free wifi
3- complimentary water
4- 4 minuets walking to king fahad gate
5- late check out
6- starbucks in hotel

Need improve:
1- breakfast 4/10👎🏻
2- no umbrella 🌂 
3- bathroom accessories need to be change , need to add blinds place taking bath
4- not cleaning room well
5- if u need Nespresso machine call them
6- some time bad smell in reception

And since I have a strong sense of smell, the corridor took it all by its smell.

The second valid complaint is the sewage smell.

The room was specious and had a good partial view of the Haram

The proximity of the hotel to alharam is perfect.. rooms are spacious, clean and very well decorated.

Felt like being at home
Kids had a great time in the extra spacious room.

The rooms were spacious and comfortable and had amazing views of the Masjid Al Haraam.

The hotel is well equipped staff are amazing and rooms are very spacious.

Very convenient location close by holly mosque, the spacious room, staff were helpful and professional, facilities great, excellent service and selection of food.

Anyways overall the hotel is excellent,  nice , clean having spacious room,  good breakfast

Rooms are spacious and staff are friendly.

Rooms are spacious and staff is very friendly.

The rooms were really spacious and the amenities such as the shower and breakfast were superb.

Good check in, very clean and extremely spacious rooms.

It’s my first stay … it was different and amazing reception staff I have ever seen…the most wonderful check in and check out I ever got… clean and helpful housekeeping… Delicious Breakfast and Dinner… great location… the reception Employees was great specially Amjad and Hanan

All staff are smiling and taking very well to all guests.

All staff has positive attitude and smile on face.

Receptionists and servers were extremely nice and hospitable.

Wonderful staff, wonderful experience as always.

I wolud like to thank Rayan & the manager Mona From IRD they were very respectfull   With me during the breakfast time thanks conrad thanks mona thanks Rayan and there manger to hire them also big thanks for afternoon shift Jasim the person who dileverd the welcme fruit when I arrived

I would stay here again as being on a spiritual journey we had our own space supported by the staff.

The front desk, the location, the spaciousness of the rooms and the attention to detail that went into the design of the rooms.

Especially Mr Hossam at Reception for being attentive and understanding.

As Hilton Diamond member, the hotel staff upgraded my stay, honored late checkout and gave me warm welcome.

Went back half an hour later and was at the front desk.

The hotel was well staffed and professional quality of service left us with no complaints

Staff was welcoming, decor was modern and stylish.

Thankyou for making it such a lovely stay.

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