When I informed receptionist he did not seem sorry and offered to change the bed sheet only!

We were eventually allocated 1 double room and 1 twin room.

The bed linen was not changed during our stay.

Great stay , super breakfast,  also great location , a room space not good for a 3rd bed , also the quality of the extra bed is not great for a 5star hotel .we had to change the room , because of the bed and the room space,

The only downside was we booked a room for 3 people expecting 3 single beds.

It is right in front of King Fahad gate, and you can easily reach the new extension in approximately same time if you turn left from C1 exit.

The only thing I don’t like is the pillows in the room .

On day of arrival been given a room with two beds that fold thrown into a twin room to make it a quad room.

King Fahad gate were used to get in the Haram.

However,we were 4 adults sharing a room and they turned a double room into a 4 beds room by adding 2 additional beds,except these additional beds weren't of quality.

On getting there, they bundle an extra uncomfortable bed in the double room. Horrible!

however when we checked in the room only had two single beds!!

It ends up giving me the same small room with 2 beds.

The closest gate is Gate 79, King Fahd gate.

The freshly prepared omelettes were always ready and I’d tasted the best ever falafel in Hyatt Regency Makkah.

however we enjoyed very much at this place, breakfast restaurant was great service by hossin was unbelievable.

Value ofr money as its expensive, Beds were comfy, very good wifi, delicious breakfast with lots of variety,  excellent location, near to haram.

The breakfast is awesome and the room delightfully decor.

I want to thank you for the hospitality, good handling and fast service, excellent cleanliness, and the breakfast service staff is good and their treatment is good and respectful.

The verity of food on open buffet breakfast make everyone happy and satisfied, taxi and limo is available next to front desk.

Very comfortable and quiet place to stay in Makkah, room very clean all details fantastic 
Room size acceptable all what you need availabile  
Breakfast well organized and with high quality 
Fast check in and out
Will be my future choice

The rooms are spacious, the service is great, their breakfast is probably the best out of all the hotels around the Haram.

The breakfast spread was extensive and the cleaning staff and bell boys were always amicable and supportive.

Rooms were very comfortable and the breakfast was very very delicious.

The breakfast was nice.good quality products and lots of choices.

Spacious rooms , free Wi-Fi and a wide breakfast spread..

Amazing employees, remarkable service,excellent location, it’s the best hotel in Makkah since it was opened,I really recommend it for others, easy access to the holy mosque,good breakfast quality,very clean rooms

House-keeping, breakfast and guest relations were always very helpful to address my needs.

Restaurant service at breakfast is excellent, in particular the staff and chefs.

Breakfast in room has good variety and good.

Located very close to haram, and attached to a mall, which makes its location perfect.

went there few months back for Umra with some of mates
hotel rooms are good in size and the amenities were good
located very close to Kaaba you (you can walk)
Stuff were helpful
food were great 
as it is located at one of the malls next to Kabba you can shop there (got dates for family from same mall)
highly recommended

The Jabal Omar Hyatt Regency Makkah is near these landmarks: Great Mosque of Mecca, Kaaba, Safa to Marwa, Abraj Al-Bait Towers, Jabal al-Nour, Masjid Taneem, Makkah Mall, Makkah Clock Tower Museum, Station of Ibrahim, Mount Arafat, Al Hijaz Mall, Makkah Gate, Makka auction, Taniq, As-Haabee Exhibition, Jabal Thawr, Al-Harbi Transport for Umrah and Hajj, Orca Divers SA, AL HARAM UMRAH TRAVEL AND TOUR GUIDANCE, makka car rental and Mecca Local

The hotel is connected to a shopping mall, and has its own prayer area with partial Haram view.

the shopping mall as connected to the hotel with many  variety shops & it was very neat to Al Haram

I've had better "5 star" treatment at the bathroom of a strip mall.

The hotel has a really good shopping mall located in it, with a wide range of shops and a food court which is open till like 2am.

Attached to the hotel is a mall which has a supermarket and food court.

They have good restaurants and mall connected to the hotel , albaiak restaurant is there

There is a big shopping mall on the same building and good selection of international restaurants.

The hotel location is near al haram near king fahad gate and it’s next to Al Khalell mall .

The wifi was good, breakfast was lovely and it’s right in the mall entrance.

The route to the Haram is through the mall.. and very convenient..

Souk bin dawood in the mall was our saviour every time.

Breakfast is a feast.security great.in a mall so a plus.

In the last 4 years, Hyatt Regency Makkah is my favorite hotel for proximity to the mosque and the hotel is located in the most beautiful commercial mall and all the local and international restaurants.

Shopping mall and food coart below the hotel. 😍😍😍

This hotel has a very good location which is very close to the Haram , shopping malls and taxi stop
The hotel also has a shopping mall in the same building which is very convenient 
The furniture and amenities in the room are of a very high quality the will make you feel spoiled!

Hotel stay was greatEasy access to Mall and hotel.

Very friendly and considerate staff

Worst wifi ever (Download speed was 0.1 Mbps tested via Speedtest) with poor coverage.

Negative Points: WIFI was extremely poor.

Rooms were not cleaned adequately, housekeeping did a poor job.

I am currently staying in the Hyatt, I’ve stayed in a few Hyatt hotels around the world and I have to say I’m very disappointed with the attitude in this one, from the moment we arrived to a very grumpy security man to the check in staff and the poor poor service.

Food quality, room cleanliness, poor and slow service are some of the many complaints.

Very poor customer service - definitely not that of a 5* hotel.

The service was unbelievably poor and was of the worse I have experienced in my travels.

but the diner restaurant is very poor and there are not many options with it being the same restaurant 3 sleeping bags are very low and uncomfortable for the neck

however the WIFI was poor and street next to the hotel was very noisy during night time

but you can notice poor workmanship and finishing.

However the service is poor, rooms are not cleaned well and not on time as requested , cleaners do not restock the tea/coffee as well as bathroom amenities daily.

poor, sluggish response on Room Service or Housekeeping calls.

Very bad service… rude staff … a rip-off hotel … un experience staff… very expensive… I don’t recommend staying at this hotel.

The staff and management are exceptionally rude and act as if they are doing you a favor.

however, they staff seems to be very rude and unwelcoming.

Another negative is the security guards at hotel entrance can be very rude.

but can be very busy during certain periods of the morning 

Rooms are spacious and modern 

Cons

Abdullah on check in was extremely rude and arrogant.

The manager named Waqas was extremely rude, unprofessional and generally unhelpful and wanted to make things more difficult for us rather than trying to help sort out the error that had occurred.

The rude manners of the housekeepers should be looked into.

the breakfast staff is extremely rude , when asked for a teaspoon , I had to ask a few times to get one , that too is brought in the hands .

but was charged on credit card before we could reach the hotel,  paid full in cash at the time of checkin was told that will get the refund which was charged thru my credit card , till date money is not refunded , on top of that 60 SAR more is taken from my credit card account, toilet place is very cramped , attendant at the breakfast buffet were very rude ,  checkout was the worst .

The supervisor was very rude, his thob was not ironed and he could not manage the issue.

The way leading to this hotel from Grand Mosque does not have congested pedestrian walk compared with other routes.

Only 5 minutes walk to the main harram gate King Fahad, which makes it very convenient and equally far from other hotels in the clock tour.

More than wonderful, especially the tour for the room.

Go for it, It is surely a new world for Makkah travelers.

Would definitely recommend to all travellers from UK.

I am usual Hyatt traveler and have great praise for the chain

Peace, mercy and blessings of God I would recommend any traveler to a country where hotels from the Hyatt are to go to see the life and romance right  I wish you all the best to write their experience and compare it with the group Khayat waleeedn

So I travel alot to Saudi Arabia and I have stayed at most of the hotels in the haram area, I must say Hyatt has been one of the best that i have stayed in, Perfect location took 3 minutes to the door of the haram.

The best choice you can do when traveling to Mekkah.

but no 5 star have Quad rooms the max they have a triple room with extra bed room become a bit tide, but overall stay at Hyatt was very good just came back yesterday and started planning for next year, I am in love this property, if you are traveling with kids this is the place you need to stay.

Jabal Omar Hyatt Regency Makkah

rude

poor

mall

travel

tour

The breakfast was gorgeous and the in room dining is large variety and excellent quality

Hamza at the breakfast checkpoint  is very friendly, he greeted us and told us where to find what.

Also, breakfast is another clear example of Souq Okaz approach where it's hard to get a clean table and the service staff are overloaded with work so not that friendly. .

The breakfast menu is really very versatile and rich.

It was a wonderful place to stay at, location was good, cleanliness great, restaurant staff very professional, morning buffet exceptional,  can not complain, all good, Mr. ASHRAF at the restaurant, excellent personality, dedicated, makes you feel like a family member.

Location is awesome

Breakfast is very good

Always my 1st choice isA

Nadeem from concierge and Saleem from breakfast area gave great service.

The breakfast and dinner buffets were gracious with excellent service .

The iftar buffet was amazing, there was a huge variety of food which was changed regularly.

The suhoor was good and a lot better than previous breakfasts Iv had at the hotel on my other 3 stays here.

Then on the iftar time they were not opening the whole buffet and were causing huge qeues as if we did not pay for it!

Our stay was very good the breakfast is excellent the manager Shakeer came personally to see how we were.

Also, the Mikey Mouse entertainer near the kids buffet, yes, there was a whole section for kids, oh those doughnuts where my favourite!

Their amazing hospitality combined with delicious food.

The highlight of the hotel stay had to be the amazing buffet breakfast every morning.

Good hotel, friendly staff overall  we visited for dinner delicious food selection verity of food ,manager emar always  redy for any assistance,helpful waiting staff assist manager Faisal and his team in the restaurant Khalid Taheer always helping to my family they are old people helping in the buffet bring the food I am very proud of Thi hotel staff.

Clean, neat, lovely staff and great breakfast with stellar room service.

Tens of people talking to receptionists and hotel's staff and very busy lobby so access to elevators, and using them, is a bit challenging.

One if the best hotel I’ve stayed in Makkah the disabled room was awesome it had a Kabbah view from my bedroom window room 1836 and the disabled bathroom for me personally was great, Only small issues I had there was no bathroom in the ground/ reception floor area, Had to go to the basement or my bedroom to use the bathroom at the hotel and waiting for the lift can be annoying at busy time!

The The concergie staff didnt answer the phone for 2-3 days, i kept calling to book a taxi for pickup from the Harmain train statiuon to the hotel Reason - they were too busy checking in and checking out guest, no time to answer the phone.

Its nice and advised for short trip, busy elevators, a little expensive

We didn’t have any issues with the lifts- tbh they were busy

Lifts are very much busy and we had to wait for it.

I spoke to him (Abdul.W/K) and he basically said the hotel is very busy as it's Friday.

but still lifts are busy during pray time.

Human touch to service is missing being busy operations

Lifts are very busy before and after praying times specially that our visit was during a school break with a lot of visitors.

Lifts/Elevators - in busy periods it can take a while to come down, and for some reason some elevators were being serviced during the day - better planning here could make things even better.

but again could be bad during busy periods

However at busy time they only had 3 of the 12 lifts operating causing congestion and delaying people for up to half an hour.on the first night we needed to call the plumber to adjust the water as both taps were giving very hot water.

Consequently, a lot of time was wasted just waiting for elevators.2) The standard triple rooms could be more spacious.3) One star is lost during Hajj season:We also stayed at the very same hotel during busy Hajj season of 2017.Some of the staff was less friendly &service minded, and the extra beds were not so comfortable.

We then proceeded to the reception to check in which seemed very busy with guests and staff.

We stayed a few nights during the Hajj season so it was busy and we room shared for 4 of us.

Just one thing, on Thursday and Friday it is mega busy and to get on the lift there is 10-15 mind wait.

A nice mall (expensive, of course) and has nice food outlets.

The hotel is also directly connected to the mall which has many restaurants.

Direct access to the clock tower mall & a side entrance for a direct access.

The Swissotel Makkah is near these landmarks: Great Mosque of Mecca, Kaaba, Safa to Marwa, Abraj Al-Bait Towers, Jabal al-Nour, Masjid Taneem, Makkah Mall, Makkah Clock Tower Museum, Station of Ibrahim, Mount Arafat, Al Hijaz Mall, Makkah Gate, Makka auction, Taniq, As-Haabee Exhibition, Jabal Thawr, Al-Harbi Transport for Umrah and Hajj, Orca Divers SA, AL HARAM UMRAH TRAVEL AND TOUR GUIDANCE, makka car rental and Mecca Local

There is a big shopping mall near the hotel as well and many convenient places to eat.

very close to Haram with direct access to Shopping mall.

It has connection hallway through the mall and right to the front of Masjidil Haram, at the King Abdul Azis Door.

but instead of city view, we got wall of other hotel, room had everything what we require.shopping mall had food court.

Every thing is around, because the hotel is in the middle of the market/ mall.

The hotel has 2 exits, one to the Mall with just few steps in the Mall to gate 86 and women’s gate.

Convenient food and shopping options close to hotel and in the mall in the Clock Tower location.

but as u walk through the mall you don’t realise the walk.

The location of the hotel is fantastic with exit either through the mall or through ajyad street.

super easy to get to the main masjid, mall was below us and a food court upstairs.

Swissotel Mecca 
Good location- 5 mins walk to Masjid 
Staff very pleasant and professional

Great breakfast- huge restaurant & variety - no waiting for a table & Excellent quality food - Hash browns, waffles, varieties of eggs 

Awesome Kaabah view 

Direct entry into shopping mall that leads to the Harem so u don’t have to go outside into the heat & pollution of air due to tunnels 

Negatives 
Lifts a little confusing & not marked as well as they could be.

You can cut through the mall and get to the mosque quickly without having to walk outside through all the people.

Easy access to the Gharam out of the sun through the Clock Tower mall is a major bonus !

Clean bathrooms
4, Great location in relation to the Haram - a quick 3-4 minute walk through the mall

Con's
1.

Having the mall right under the hotel was also convenient.

Very good location ( very easy access to kaaba and very easy access to the shopping mall) excellent hotel service (fast and very polite ).

They now have a fresh egg/omlate station and a fresh pancake station.

The breakfast was quite good with a wide variety of selection of dishes including live stations and healthy options.

Breakfast was Ok, no omelette station, instead they served omelette in the buffet option.

Assalamualykum warahmatullahi wabarakatuh 
Alhamdulillah I had very good time with swisstel station.

but please do show your appreciation if you also are happy with their service.3) Good breakfast; with great pancake and cheese stations.

but like me, if you're a British Pakistani, you won't be best pleased with the bland offerings, and the fact there is no egg station is a disappointment.

As a solo traveler, the value for money (among all the clock tower hotels) this one seemed the best.

My family and I (3 people) plus our travel group (60 others) stayed at Swissotel Makkah for 5 days during February for Umrah.

I had informed him that we had a very hectic travel and wanted to have rest before going for Umrah.

We would like to extend our deep gratitude to the Duty Manager at reception, Zyad Alhfaf, who helped our Taqwa Travels group immensely during check in and likewise sister Samah from the breakfast staff,who was very quick to help.

The front desk can't find my booking and my special requirements being a family travel together.

I would recommend to everybody, esp those traveling with families, they are great with kids here.

We booked for 2 nights stay for Umrah , somehow the travel agent booked us for iftar.

We have planned our First Haj next year and will be requesting my Travel Agent not to book us into this Hotel

I recommend this hotel to all traveller to  Makkah ,,
Breakfast was excellent  ,,,,, 
The stuff are helpful 
Location is extremely comfortable to pray at Almasjid Alharam .

Our room had 3 separate beds, a fridge to store food and a kettle to boil hot water for tea.

On other hand, the bathrooms have stains in its building blocks, cold water was not working until we got plumber, toilet handle not functioning well, lights are unstable and power outlets didn’t work.

If we needed milk warming for our baby we had put the bottle of milk in a glass of boiling water it was really difficult.

Cold tap sometimes only puts out hot water making it difficult to make ablution.

The water in the bathroom was boiling, we have to call them to fix it.

We have  issue with the bathroom, where the water is always hot even the cold tap, every morning i have to call to fix this, and the technician is fixing our bathroom every day and leaves his boots trails all over my bathroom.

The negative things iv got to say is communicating with reception staff very difficult for a 5 star hotel you need staff to speak fluent English for example I asked for a bottle of water when i rang the customer service they sent out an engineer to repair my water pipe in the toilet,
The breakfast menu was basic to me.

Also when asking for water theu only give two small bottles.. 

Breakfast is included in our package..

They claimed it was water as they just finished cleaning the carpet (weird that they only cleaned one patch) and not to worry about ihram.

It took me a few days to master the shower which, every time when switched on  the water hit me straight in the face!!

Some days the cold water tap gave out hot water too.

The only issue was that we did not have hot water in the bathroom.

Swissotel Makkah

water

busy

station

Apart from the spacious room, I really enjoyed their breakfast.

A great breakfast buffet, and some of the best waiting staff I’ve come across.

The breakfast was really amazing .. the food variety is also very vast , the customer service is excellent.

We found the amazing buffet in Al wanderlust restaurant.

We had our breakfast at Al qandeel restaurant.

Buffet at breakfast was bery nice ,just need to add some more varity of indonesian cuisine.

Excellent breakfast, extensive range of foods.

Breakfast was delicious with a lot variety.

I would like it to thank the breakfast team for the comfortable environment and wonderful customer service especially brother Arafat, an amazing worker friendly and kind to everyone and always helpful to us all

We had our breakfast at restaurant and find delicious food.

I walked in to just have breakfast and i was met by mazhar and arafat and salah whom all were more than respectful and fast the table was cleaned frequently, they made me feel like a guest and more.

We tried their breakfast and which was delicious with variety of food.

Hotel is ideally located next to Haram with very friendly and caring staff, Breakfast at restaurant with full of variety and so delicious food.

We were pleasantly surprised with delicious breakfast with many items to choose from.

Awesome service very good food and hotel are near to haram rooms are clean breakfast buffet have many variety we service by mazharul, salah, sami they are friendly 
Good hotel …
Good hospitality ………………

An amazing hotel, a very varied breakfast, an excellent choice of food in the restaurant and the best staff ready to fulfill all your wishes!

It’s very clean place, good recitation, car parking available with low rates offer, delicious breakfast with Haram view, five star staff service especially Mr Abdul Ahad and Mr Mohammad Arafat, I recommend this place for Makah visit

Friendly staff 
Good food with many variety in the breakfast 
Great location with easy access to Haram , only 2 min walk to reach the haram hall
and had good car parking, food court supermarket and gift shops

The Hilton Suites Makkah is near these landmarks: Great Mosque of Mecca, Kaaba, Safa to Marwa, Abraj Al-Bait Towers, Jabal al-Nour, Masjid Taneem, Makkah Mall, Makkah Clock Tower Museum, Station of Ibrahim, Mount Arafat, Al Hijaz Mall, Makkah Gate, Makka auction, Taniq, As-Haabee Exhibition, Jabal Thawr, Al-Harbi Transport for Umrah and Hajj, Orca Divers SA, AL HARAM UMRAH TRAVEL AND TOUR GUIDANCE, makka car rental and Mecca Local

The location was perfect and there was a mall connected to hotel if you want bit anything.

but he is professional and I love hospitality we received from all staff at hotel , and hotel just close to AlHaram and has small mall and supermarket plus restaurants and cafe shop you can have all your needs at hotel

The location is perfect near Alharam and it has its own praying facilities and direct access to the shopping mall.

Amazing location near to AlHaram and there was many restaurants and shops which located in the same mall also the breakfast in the hotel was very nice and it has many choices.

Perfect location, close proximity to the Haram, located in a  shopping mall with Bin Dawood supermarket at door step of the hotel, few fast food options at the mall's food court, and few other restaurant options in the mall.

Only reason i stay at this hotel is for perfect location, attached with shopping mall.

It’s also pretty near to Masjidil Haram which was convenient and was attached to a mall which was perfect.

Very easy and convenient as shopping mall around the corner.Staff are very friendly and helpful ie Bushra and Hadi.

Location was as expected very near to Holy mosque as well as shopping malls, restaurants and coffee shops.

We have stayed at the hotel around Five days that why my review is : - 
Hotel Location excellent 👍 Hotel room need new Furniture 😞
Hotel have shopping mall with food koor 👍.

Oct, 7, 2022

Oct, 1, 2022

Oct, 8, 2022

Oct, 3, 2022

Oct, 7, 2022

Oct, 5, 2022

Oct, 3, 2022

Sep, 14, 2022

Mar, 7, 2022

Feb, 28, 2022

Oct, 6, 2022

Oct, 6, 2022

Oct, 8, 2022

Oct, 6, 2022

Sep, 13, 2022

Aug, 24, 2022

Oct, 7, 2022

Oct, 6, 2022

Aug, 24, 2022

Apr, 10, 2022