On our arrival late in the night we were greeted by a man standing at the front door smoking cigarette and the smell of smoke in the hotel voyeur was horrendous.

The balcony was also not fit for purpose, the balcony was not much wider than the table and chairs so to sit on the balcony we had to place the table in front of the door and push left or right to be able to sit on the chairs, good job there was only two of us!!

The beds in the room were also rock hard and the door on my shower cubical was literally almost hanging off!

The doors are also very hard to open the locks don’t work like at home which is fine

I have to question whether the new management are in the least bit interested in the guests and their opinion, in recent visits we would receive a questionnaire under the door the day before leaving, this does not happen, If they were interested they would ask.

Theres a do not disturb sign that you can put on your door if you do not want the cleaners to come in, we opted not to have our rooms cleaned every day

but the balcony doors had to be kept shut .Unfortunately the doors had no handles on the outside so both of you you couldn't sit outside with the air con on inside.

but comfy, plenty of extra blankets if you needed them and loads of pillows, we had a wet room, so yes the floor was wet after a shower, but put the bath mat outside the door to dry your feet!

Only issue with room  toilet door jammed so I had to go at 5am to use restaurant  facilities and then take son down at 7am (Mike the night man didn't think it would go down well if he tried to open door with brut force!).

It is ridiculously small (3ft x 9ft) being no bigger than a walk-in wardrobe with a silly sliding door that had to be open when using the basin due to the lack of room.

The aircon switches off if you open the balcony door.

however the glass doors and shutters kept most the noise out.

Unfortunately, the ventilation in the bathroom was constructed incorrectly, allowing us to hear all the noises from next door's bathroom and, I presume, vice versa!

There is a small door within the sliding gate, go through and follow the road to the bottom where you will reach the main beach road.

The patio doors were really narrow leading to the tiny balcony.

If you didn't want the room making up then we just left the door handle sign on the outside and we were left alone.

Unlike the normal practice of boarding from the front of the bus the usual way here is to board from the middle door, take a seat and a conductor will come and take you fare.

but the door was often closed during the day.

but after the third day it just became normal, I think you just get use to it, the rooms have shutter doors that keeps most of the noise out anyway.

The shutters on the balcony doors were so useful when our 16 month old Granddaughter was sleeping, keeping the room dark and quiet at night.

Two positives were the lovely friendly Anna on the front desk & Tony the Karaoke/Bingo/Quiz guy that does some entertainment nights there.

The two girls at reception are so friendly and helpful and the entire staff are great.

We also find all the staff are always polite, supportive & friendly too.

but the welcome and service remains as friendly, helpful and efficient as expected.

Staff were very friendly and a particular shout out to Constantina and Anna on reception who were always smiling and helpful.

Girls on reception top class,so friendly.

We found all the staff to be friendly and helpful - even carrying our bags to our room.

The staff were all amazing , worked exceptionally hard, always smiling and very friendly nothing was to much trouble (especially the lady with blond hair and glasses sorry forgot your name).

Excellent place to spend time with your family, very clean environment , comfortable rooms , plenty facilities for kids , fresh food , staff was lovely very friendly and kind especially the manager of the hotel giorgos babos such a lovely man with many years of experience in the management he treated us they best way that any  anyone could do very happy honestly highly recommend the Anastasia hotel such a beautiful place also beautiful beaches nearby.

The restaurant and waiting staff were all nice and very attentive, the receptionists were really lovely and helpful, the bar staff are not very friendly to be honest.

The staff is friendly and there is enough pool space around.

Also the hotel treated me on my birthday with a card, flowers and a bottle of wine was a really nice touch and the staff was all fantastic everyone  was so welcoming and friendly they really make your holiday.

The staff are absolutely fantastic, friendly and welcoming.

Staffs are friendly , most especially the ones serving the foods.

Staff are friendly, helpful and greet you with a smile each and every time.

The staff are very helpful and friendly, 
Katerina, George, Ana, Younnis, Maria , Yannis, Vangelis and Alex, just a few of the outstanding staff
The food in the restaurant was lovely you could always find something different to eat.

If you are looking for a safe, friendly and clean place to stay definitely look at this hotel.

We go to recharge the battteries & it is lovely to see a lot of the old staff who work tirelessly to make your holiday enjoyable.

Food is good and the the pools are great.try out the mini golf, pool bar fantastic.We have no issues with anything, once again thanks for a great holiday.

!haha.now the letdown for us personally was a few staff members who looked as if they detested their job!people are on their holidays and would like a genuine smile now and then please.we did meet some great people on our second week!

Thank you all so much for a fabulous holiday ! !

but having said that, we did have a lovely holiday and met some lovely people.

I took my family for a long two weeks holiday at Anastasia Hotel, very happy we had such a lovely time , nice hotel very clean tasty food , staff was looking after us all the time very busy time of the year tho

We have had 4 Holidays here over the past 10 years

Have just come back from an amazing holiday at the Anastasia Hotel!

It is a good option for those seeking for a safe holiday in the hotel with everything catered within the hotel premises.

The lady who does the holiday club was fantastic with our granddaughter she loved it,the bar lady as well gave her 2 bracelets the day we left which was very thoughtful.

Had a great holiday in this lovely welcoming hotel.

It ticks many boxes for all sorts of holidays: The location is ideal for resting on the beach - 10 min walk, or partying in Malia - 20 min walk.

All in all an excellent holiday and we would happily return.

Just returned from another great holiday at the Anastasia.

We had a great holiday so much so that we have booked to return in October.

The young girls on reception were so cheery and welcoming, especially Anna and whoops forgotten her name (sorry, ended with Tina)   long name, red in her hair and very amenable.

The kids then went between the pitch and the pool.

Ice cream for the kids looked cheap and home made .

The Grounds were maintained to a high standard and the maintenance guy works non stop

you can now go places all inclusive for less then you may pay here half board, we just come back from Turkey 5 star for £700 less than we were quoted for Anastasia All inclusive for 2 adults and one child. I felt we were ripped of for what we paid on the last visit to Anastasia

This was once a great Hotel

Breakfast and dinner at the hotel was lovely with plenty of choice and even our picky kids managed to find something they liked.

We have recently returned from our holiday at the Anastasia hotel as a family of 2 (mother and son), joined also by our friends ( a family of 3).

There was a kids playground with many fun things.

Our two lads loved the pools all clean no issues, didn’t use the kids club they wouldn’t be interested so not sure how it is.

My other 2 grandchildren were made a fuss of as well.

They make lots of friends with children from all different countries and it's brilliant.

I liked that they had small sunbeds for children.

Perfect for myself and my two children aged 16 and 9.

The food was great, we loved the quiz nights, the pools and football pitch are excellent for children.

I stayed at the Anastasia hotel for a week with my whole family (including grandkids).

There was also mini golf and a great football pitch that our two sons really enjoyed every night playing football with all the kids at the hotel 
There was a great cocktail menu and cocktails averaged about 8 euros which i think is cheap considering how much a cocktail is in Glasgow.

It’s now a poor budget hotel with very basic facilities.

The food is repetitive,  poor quality and kept just warm.

The atmosphere, the food and even the entertainment was very poor.

It was a 14" model with poor reception and four channels (BBC World, Bloomberg UK, Greek ANT and Greek Sky).

( we have had great holidays at Anastasia and met some Great People)

Rooms are severally dated and probably have not been modernised in the past 30 or 40 years, old fashioned fixtures and fittings, old fashioned Portable TV's with poor tv signal

( there may be better rooms,

Just as lots of other people found, the food was very poor.

The entertainment was poor and cheesy and not once did anyone show us where the gym was or advise us of the other facilities on offer.

The hygiene standards of this hotel are really poor.

but i thought it was very poor, not enough choice, terrible bacon, sausages were not good, fried eggs ok but they only had them about every third day.

To be honest the food choice and quality were very poor

This hotel is going down hill fast poor selection of food you have to wait 15 mins to get served at the bar staff too busy talking This hotel does not put the guest  first anymore The rooms are in need of a face lift

The poor quality and choice for the evening meal was particularly poor and I spoke to a number of returning guests who were of the same opinion.

We emailed ahead of our trip and requested a room near the front of the hotel due to my husband's poor mobility.

The only down side was the kids entertainment was poor

but felt it necessary after reading some recent poor reviews.

but evening meals very poor quality , we bought food at lunchtimes which was better .

Rooms: at first we were put in room 302 which to be honest is very poor.

Our previous stays had some form of entertainment every night

Tony the great quiz master and karaoke host was fantastic he even managed to get my husband to sing, never been known in my lifetime.

They have to be congratulated on their performance, from the bar, restaurant,reception, and cleaning staff all were there to make it one of the best places to stay.

Hotel was very good, no complaints, could not fault the Staff, Food, Entertainment at night, etc.

The evening entertainment used to be good

We missed most of the evening entertainment

The entertainment was good with bingo, quizzes, belly dancing, karaoke.

The entertainment as well wasn't as good, the bbq night used to have Greek dancers which was brilliant

Some entertainment, mainly of the 'home grown' variety,

The evening entertainment was varied and usually started at 9:30pm.

Entertainment has changed, an evening with a saxophone player is one to be avoided.

The evening entertainment is now basic with quiz’s, bingo, and Karaoke, a couple of guys playing guitars and on Thursdays is the belly dancers, this is repeated every week with no change.

Pool bar is nice, with nightly entertainment, food is nice and varied.

The entertainment was not bad,but bingo and quizzes didnt appeal to me.A great rock band though.

In the evening there is plenty of seating in the bar area and free varied entertainment 6 nights a week from Tony with his bingo and quizzes to dance and magic quick change acts.

but there are so many fantastic Tavernas we wanted to try them all 🤣 we did use the bar every night though and enjoyed the entertainment before going into town.

Nice hotel, bit run down, the staff work hard and will do anything to help you.

However the majority of the staff are wonderful especially the reception staff and the lovely cleaning ladies.

This hotel is a real gem, the staff are fantastic.

We had a fantastic stay.Excellent staff great service a job well done.rooms clean and tidy a small walk to the strip and beach.

He asked us would we like something to eat and of course we were delighted to be asked this question.

Special shout out to Maria who works in the pool bar who is always cheerful and helpful.

The hotel receptionist agreed that it should be in the archeological museum of Heraklion!

It does have its good points like the staff who work so hard, especially the waiting staff and the cleaners (

Anastasia Hotel Stalis - Half Board

poor

door

show

holiday trip

kid friendly

Bars and pool bar staff were fantastic,very friendly service and joined in the experience of a fun time.

We tended to have a drink in the Veranda bar most evenings after dinner, and Christina was a joy.

but they are great quality and well worth the money (and less expensive than at a nearby bar and restaurant).

Very good location close to all the bars and restaurants on the strip.

Outside the hotel there are many bars and restaurants right on the doorstep.

The bar by the pool made a variety of amazing cocktails and we had lunch twice as well which was tasty.

A few nice restaurants locally, all within walking distance a couple of bars also, some with live music some that show sports.

Theres a few restaurants and bars just outside the hotel , no need for walking far or if you want to go to Gouves main town its €7 in a taxi or if you want more action Hersonnisis is a busy spot and €17 in a taxi.

The pools, bar and grounds were pretty, and with the beach 20m away over the road, it was a really nice setting.

Oh yeah and the entertainment in the hotel is boring best just going out to one of the cocktail bars the atmosphere is so much better.

Rooms are immaculately cleaned every day, Veranda and Stone Bar staff are very friendly and attentive and the food here is great.

Thankyou to all the staff who made our stay one to remember we loved it here the only disappointment for me was the Monday night rnb night being cancelled due to the dj being a no show and not being able to pay for drinks at the bar there and then

Numerous excellent bars and restaurants nearby many overlooking the beach. Lunches by the pool were very nice (one between two was more than enough!)

but would recommend going out of the hotel a few nights for a change of scene, and there are some very nice bars and restaurants within a short walk.

The men and women at the restaurant, at the bar and the great staff at the Spa Bathhouse: your smiles and genuine kindness brightened up our days.

The The Island Hotel is near these landmarks: Aquaworld Aquarium & Reptile Rescue Centre, Stalis Beach, Heraklion Archaeological Museum, Milatos Cave, Poseidon Diving Club, Ligaria Beach, Star Beach, Zervas Beach, Castello del Molo (Koules), Archaeological Museum of Archanes, Minoan Peak Sanctuary, Kretasurf - Water Sports Crete, Cave Of Zeus, Milatos Beach, Agia Pelagia Beach, Althaea, The Whisky Bar, Acqua Plus Water Park, Crete Safari, Winery Stilianou, The Natural History Museum of Crete, Panagia Beach, Psaromoura Beach, Petra Beach, Surf in Crete, Lychnostatis Open Air Museum, Amarillis Stable, Lyrarakis Winery, Mononaftis Beach, Gournes Beach, Labyrinth Theme Park, Slainte Irish Bar, Cathedral of St. Minas, Happy Train Sissi, Winery Sinadinakis, Ancient Apollonia, Panagias Keras Church, Rebekka store, Starbeach Bungy Jump, Themis Beach Bar, Cretan Thematic Park, Historical Museum of Crete, Sissi Mini Golf, ELA Quad Safari, Roman Archaeological Remains, Supermarket Dictamos, Koronekes, Sailingtrips Zuiderzee, Agios Titos Church, Peggy Gordon's Irish Bar, Quad Safari Peninsula, Irish House, Morosini Fountain (Lion's Fountain), Josef, Stay Wet Diving Center, Cycling Creta, Cretan Tennis Academy, Old Venetian Harbor of Heraklion, Idols Art, Blue Water Club RENT A BOAT, Fantasia Yachting, Evexia Spa, I Archana, Douloufakis Winery, Luxurious Furs, Horse Riding, Stefanos Bar, Domaine Paterianakis, Excursion Expert Agia Pelagia, Buggy Safari Motoxperience, Diver's Club Crete, HayTours, Loggia, Kera Bar, Seahorse Rent a Boat, Maria Sanoudaki Ceramic - Art Studio, Cretan Flavor, Kera Kardiotissa Monastery, Jewel Art, Katharo Plataeu, Whisper Music Cocktail Bar, Sunset Bar, Arion Stables, Passion, MYSTIC CRETAN ROAD TRIP, Crete Boats, Scalarea Estate (Boutari Winery Crete), Cretan Family, Hersonissos Cruises, Church and the Museum of St. Aikaterini, Ekklisia Analipsi, Heraklion Diving Center, Nemo Cafe Bar, Argo Rent Boats Yachts & Watersports, Solo  Brewery, Nail me up, The Crete Golf Club, Discovery Dive Centre, Vasiliki Agios Markos Municipal Art Gallery, HOTEL KASTRO, Aura Fashion Shop, Church of Agios Mathaios Sinaites, Paliokastro, Mystic Cretan Road Trip, Hatzis Leather, Palm Beach Club Restaurant, Vassiliki's Votanopoleio (Botanical Store), Scubakreta, AQUADIVE unique scuba experience, New York Beach Club Hersonissos, Star Beach, Diamantakis Winery, Y.O.L.O.

The pool bar is a good spot for lunch and after dinner drinks,

The bar men do an amazing job bringing you your drinks/food to you on your sunbed.

Yes the pools are nice and the beach and views over the sea were good. Downside is:
1.)

The hotel is unusual composition of scattered small buildings grouped around a pool, right in the beach, simplistic naturalistic design and incredibly comfortable and clean.

The beach is sandy (not pebbles) and is probably one of the best I've been to.

The breakfast was just right, enough selection of food and the view was stunning every morning looking out onto the beach.

Good access to the beach directly over the road with free loungers for hotel guests.

Lovely beach across the road with free sun beds .. on site shop good value for money .

The 3 large pools serving different needs are surrounded by Bali beds and umbrellas a plenty and with the beach as a back drop you can’t ask for anything more.

Wouldn’t recommend going to The Island Restaurant up the road on the beach front either staff was disgusting in there and the food was gross.

The dining area is right beside the beach, eating dinner while the sun sets was gorgeous.

The convenient door to the beach meant you could be on the beach in minutes

The views from the hotel restaurant to the beach are breathtaking!

Beautiful hotel, excellent beachfront location with free sun beds on own beach.

Hotel is very clean, 3 lovely pools, nice size gym and fantastic location right opposite a pleasant sandy beach.

The private beach just across the road from the hotel is a lovely bonus.

The hotel and rooms are spotlessly clean, the staff are incredibly friendly and helpful, and best of all it’s a few steps across a quiet road to a gorgeous beach.

Pros / +: Lots of food choice at the hotel, staff are excellent (especially Eni at the main pool), love the DJ beets around the pool on some days, great small private beach, great location €30 taxi to airport.

It’s been so relaxing, we loved the day beds, chilling by the pool and heading to the beach in 1 min to have a dip.

The food was delicious, the staff were super friendly, and I loved every minute of our time there.

A lovely setting next to the main pool with some friendly waiters like Eni.

The staff were friendly every morning walking to breakfast and arriving.

Every single member of staff so friendly and polite and cant do enough for you.

All the staff were very friendly and couldn't have been more helpful during the whole stay.

Good:
Friendly front of house staff
Good amenities

Bad:
Management
Dealing with issues

We had an okay stay.

but there are lovely friendly places to eat and drink nearby.

Staff so very friendly and accommodating.

Exceptional staff - they're always friendly,  polite despite working very hard to ensure the smooth running of the hotel .

Staff were very friendly and our room was cleaned to a high standard as were all areas of the hotel.

but if you want a hotel with exceptionally friendly staff, very clean, fabulous food i would struggle to beat this, with the convenience of being close to the airport.

The staff have been faultless and consistently helpful and friendly 24/7 with great attitude and so welcoming.

The hotel was clean, great facilities (the pools are great, there's a little minimarket for snacks and drinks), the staff is super friendly and nice (especially Julia at the dining room!).

All the staff were excellent and always friendly.

Generally is to say that we had 2 wonderful stays and staff which are always friendly, smiling and helpful, making it very easy to enjoy your holidays.

but it’s of an okay standard, 

Activities - very very poor, most of the classes etc get cancelled or no instructor turns up, charge to use the sauna (that’s if you can get in, needs pre booking months in advance, ha ha)

Pool area - good, no concerns around this.

Little things maybe to improve was poor wi-fi throughout hotel .. 
And water not always hot in an evening ..

- Peaceful hotel without children 
- Good selection of English TV channels 

Con’s
- poor WiFi signal
- Don’t expect to get a sunbed by the pool unless you leave your towel on the bed before 8am.

We researched the reviews before we booked and didn't expect such a poor service.

She then continued to PHYSICALLY kick the poor animal out the restaurant.

One poor chap who had had recent knee surgery got into the pool

The air conditioning was pretty poor - we had to leave it on at all times so that when we returned in the evening the room was cool.

The dinner itself was poor, not a lot of choice with some food dripping in oil and others undercooked.

We also thought the entertainment was generally poor and there was no atmosphere in the evenings.

Finally the evening entertainment (in October ) was poor.

The waiter service around the pool during the entertainment is slow, and the guy mixing the cocktails does a poor job - a bit amateurish, especially when served in a plastic cup!

some negatives the room had poor air con we did report it and it did improve slightly.

Another poor thing was, that the hotel is located in the entry lane of the airport, so we experienced that there are many planes which fly to kreta.

but some of these failed to meet expectations as well, for example, Yorkshire Pudding was served with poor quality roast pork as a substitute for beef.

Sometimes the entertainment was outside and other times in the bar due to the poor weather when we were there (but it was almost at the end of their season).

but avoided the largest pool because the resident DJ selection of music was poor.

The surrounding area was very poor with little to offer, so very disappointed and a good reason why I would not return to this lovely hotel.

The hotel chefs and their team were very efficient in keeping the food replenished and hot.

apart from that side of it the hotel Is fab and the food  was excellent every day .

but the breakfasts and the lunches we had were a delight.

Stone Restaurant - 
Great for drinks and snacks during the day.

however, after the Island Hotel's buffet I am completely converted - the food was amazing and different every day; the breakfasts were rich and with a wide variety of choice.

The staff, the services and the food - superlative.

Gouves itself is nice, lots of little restaurants along the front.

Other than that, the buffet food was nice (not more than that) and the Wi-Fi was no good, disconnecting half of the time.

We ventured outside every evening to try all the different restaurants.

The location was pretty good - lots of small bars and restaurants from 1 to 20 mins walk away.

Great hotel for relaxing ,close to airport .Hotel & grounds are kept immaculate .. 
food was of a good standard with good service .

we payed the hotel extra to move up to half board and the food was beautiful with many options every evening.

There is a beautiful Greek Orthodox chapel,  a range of places to eat and relax and a mini market with prices comparable to the those on the adjoining strip.

We had asked about a voucher for the restaurant

Waiters and waitress's very efficient throughout our stay.

Especially if Manos was serving, with his cheeky smile!

.please as a tourist who pays a lot of money to get there sort out the reception staff

The staff are just as helpful as they can possibly be; from the Reception staff to the pool cleaner and every other member of waiting and domestic staff, they all do whatever they can to make your holiday as good as can be.

The reservation staff are very helpful and will accommodate where they can.

The staff are amazing, super professional, smiley and attentive.They will always take the extra step to make your stay exceptional.

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