I did not feel comfortable to report this problem to staff as the previous night my friend was shouted at and got called security on all because she accidentally gave the wrong room number when requesting a spare key card.

Receptionist was extremely rude when I asked for a replacement card and shouted at myself in both Spanish and English calling me names such as ‘liar’ and ‘fraud’ as I had confused my room number with my friends.

Only slight annoyance were feral French kids running amok, while the parents sat drinking and playing cards,

On arrival we were charged 10 euro tax given our room key we got to our room and it was not ready full of rubbish un made beds went and complained she said we would need to wait, why don’t you go to our buffet dinner thinking she meant for free no 14 euro each!

We didn’t like the idea of  them giving you a card which you had to carry around with you all the time to get your drinks which were served in plastic tumblers, you could only get another drink when you took it back empty for them to refill .

but not an issue on all inclusive), card system was easy don’t understand why people complain about it.

Bad Start at bar when confused my girlfriend when said need a card my girlfriend showed her id said not that turns out after speaking with other staff they all inclusive cards.

One plastic thimble sized cup at a time that you had separate cards for too complicated to explain.

When you went for food you had to carry your all inclusive card or you couldn’t eat.

I was a little uneasy that someone had taken the card and I was fobbed off.

Drinks on all inclusive are local makes and not brand names with a card system to get drinks in narrow plastic glasses for outside use.

however pretty annoying trying to get a drink with your meal as you had to scan a card to operate the drinks dispenser and the cards did not scan well at all.

The card system used in the hotel is also bizarre and an annoyance more than a convenience.

The restaurant is a shambles, there is only 1 self service drinks area for dinner, and the all inclusive guests have to use a card to get drinks, the scanner often didn't accept the cards so the queues are ridiculous, if you want branded drinks, these are available

the bed was the hardest ive ever slept on, no tea/coffee making facilities in the room or anywhere else outside of bar/restaurant hours, the food was moderate to say the least and we spent so much time in a line for a drink due to their stupid 'all inclusive' card system that only allows a tumble glass of beer at one time that wouldn't quash the thirst of a vicar.

Yes you get a card for your plastic glass

You even had to use the cards to gat a glass of water and even to fill up our grandsons bottle.

The door card is normal these days and is instead of a key, much easier to stash a door card than a key.

As well as this, to receive a drink at the bar you had to give a '1 drink token' card, and then to get the next drink you had to bring the first glass back.

It would be a lot more effective to have one card and staff to authorise the different facilities on it. Secondly.

We believe our drinks were tampered with whilst in the bar and subsequently we later found out that we had been robbed of our money.

Despite being all inclusive, I was told I had to pay for every little thing outside meal times (snacks, drinks,etc.).

A couple of days later when we were waiting to leave the same manager stood watching people in wet swimming costumes sit on the sofas in the lobby, dropping drinks and food all over the place and said nothing, our son sat with his legs crossed and 3 times got asked to keep his feet away from the sofa.

The buffet food at the all inclusive was cold, the drinks machine never worked not a good food selection of food to cater for people from the United Kingdom it is more catered towards local people.

The ‘all inclusive’ drinks are ridiculous, can drink alcohol by the dozen

We were also suprised to find out that there are NO drinks included at dinner for half board guests.

The drinks from the machine were not fresh

You can not get any hot drinks until 8am and none after 11pm.

One handed me a receipt for my drinks when I wasn’t finished ordering and when I told him I wasn’t finished he huffed at me and drew me a look.

but not little table, where do you put your drink? Ashtray?

but clean restaurant food was poor often being cold we booked premium werent offered premium drinks and none were on display pint glasses should be offered in the evening free and not having to take a silly half pint glass back to the bar frequently joining the ever growing que and spoiling the evening waiting for drinks last but not least there was a padlock on the ice cream fridge H TOP need to decide if they want to be all inclusive if so need to look closely at their competitors who quite clearly do

the entertainment is rubbish we are both 20 years old and we’re in bed by 10 most nights due to having to pay for drinks after a certain time and having no entertainment.

but a shock when i got here, 
Very dated, booked all inclusive but ate out every day, if your French then might be ok but I couldnt eat the rubbish, food was awful, drinks ok,as for entertainment well last night says it all, live music it said,😂😂😂, some woman who couldnt sing playing the organ with the local old peoples home residents brought along to dance, shocking.

I will say the staff are lovely and the drinks system is not as bad as people make out .

The all inclusive drinks aren't well known brands like Coca Cola, if you insist on drinking that dross all day long,

Getting drinks from the bar was a bit of an ordeal, you had to have a card for your glass and an all inclusive card.

although all drinks are local there wasnt a problem drinking them,my only complaint about the bar was that it closed at 11pm so quite early.

but was only a small selection of drinks available otherwise had to pay.

We were pool facing, entertainment tended to finish around midnight so we weren't bothered by noise and with the balcony door closed we heard little noise from the road.

but was advised that he could take up to 45minutes, by then I was severely dehydrated, vomiting and short of breath so I called an ambulance.

The hotel is located right next to a super busy main road so you can hear loud traffic all night long.

Reception staff are dismissive and rude, on check out there was only one reception staff on and the que was horrendous, when i got to the front i was ignored and a spanish family that just appeared were given priority.

The hotel staff wasn't bothered, floor above us partying all night, kids running around all hours/people partying shouting all night.

The only real negative was it’s very echoey due to all the tiling so there was a lot of background noise during the night - it may put people off

Dining room/food
Dining room varied between quiet and extremely busy during our stay

The walls, ceilings, floors and doors were all paper thin and you could here beds in other rooms squeaking, people talking and flushing toilets, all through the night.

The noise is this hotel you would expect in Magaluf or Ibiza.

We had to ring reception at 3/4/5am every night to complain about the noise.

We spent week here in family room and get put next door to bunch lads noisy and shouting.

My room is noisy from traffic and walls paper thin.

but should be a 2 , it’s outdated and very noisy, food is ok but dining hall is like a cattle market, they even charge for WiFi which in a 4 🌟is free , have been to many hotels but can’t believe they would class this as high end it’s basic and low end quality.

Walls paper thin so you hear "everything" next door ( and I mean everything 😔 ).

Just mind you do not make a sound in your room or security will knock

but the thing that spoils this hotel is the continuing banging of doors and loud voices and shouting at anytime of the day it is not a hotel to go to unless you want to be woke up three .

The only downfalls of the hotel were the noise, you can hear everything that is going on in the hotel - especially early in the morning.

Hotel and rooms were clean and staff were lovely.

Room was clean through echoed at night Bar staff coudnt be more accomdaating once they understood what you wanted i liked the special coffee they made me after diner Only bad part of holiday was coah journey home courtesty of Ferris Coaches Nightmare from start to Finish nothing to do with Hotel infact Lady at Reception was most helpful on Sat Morning  very alate running coach return journey .

On a positive note, food was good and rooms were clean.

Only good point about my stay was the room cleaning lady, she was amazing made sure our room was cleaned to a high standard daily.

The rooms are clean and very spacious serviced everyday .

Bed was comfy and the room was immaculately clean.

The maids were very friendly & always said hello,  one thing that was really good was they cleaned the room & made the beds every day.

The rooms are clean and comfortable and the cleaners are lovely

Clean rooms bedding and towels changed and room cleaned everyday.

Breakfast was ok nothing much to say wow, room was clean

POSITIVES: clean room, includes a bath and shower, food choices are good with a range to choose from.

The rooms are clean, hotel needs modernisation.

but I have to say that my room was spotless.

but we got exactly what we wanted, clean room!

The rooms were clean and the cleaning service was good.

reception was lovely and clean, the rooms were clean, poolside was kept clean and the bar and entertainment area.

Hotel htop Royal Star & SPA

quietness

creditcard

drink

Wifi

Pool

Fitness Center with Gym / Workout Room

Food good, (desserts really nice) cocktails horrible (out of a bottle), free beer/wine not great - limited choices on AI - you can pay additional for better options (EG bottled beers 1 Euro if your AI).

but for what we paid it was still a disappointment.

- Shouldn’t have to pay to use a safe (€20 a week) or iron (€1.50 for 30mins) in 4* hotel
- Not enough bikes for hire (even in Sept) and why only 10am-6pm.

but come on - when someone pays for a fully/all inclusive deal that's exactly what we expect.

Not too many thinks to choose in the Bar, only one type of beer sold for AI and if wanted a Coke, 70% ice in it, same as mcdonalds🫣
Food was great for lunch, had to pay extra for a bottle of wine €5.50 as all inclusive quest and at check out they charged €18.00 or something like that.

Negative  - you have to pay 10euro deposit per towel and you have to pay 1 euro (non refundable) every time you want to change it.

but limited service hours for all inclusive which we never got our head around and teenagers often ended up having to pay for what they wanted as it was after 6, or after 10pm.

Yes if it was out of peak season and very very cheap deal 😬

Be careful where/when you get the drinks if paying for them, there was a bit of inconsistency with the size and price of drinks between the bars.

though some people are talking rubbish and expect a 5 star hotel for a 1 star price.

Maybe they are not getting paid enough or maybe that’s just how it is here.

Plus you have to pay for everything - towels by the pool, coffee and drinks for dinner (even with half board) and even to play at the pool table.

I'd suggest people who are full board get a ticket for snack food as al alternative to dinner
 

Such a shame the prices were so crazy high.

There are 2 pool tables and at 2 euros a game it is rather expensive

but paid to eat in the all inclusive buffet a couple of nights.

Horrible how boring this hotel is not gonna lie is just for families with kids that’s what you mostly see.Also I’ve paid half board which means breakfast and dinner ,at dinner time I had to pay for my drinks which I thought I would get with my dinner not even a 1 drink for free this hotel is trying to make money on everything 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼horrible how it works in this hotel everything cost money even to borrow a towel for pool I’ve been to a lot of countries and hotels

The only minus is on full board you have to pay extra for soft drinks, would be better if you up your price a bit and serve soft drinks for everyone.

Despite not being AI, we found the drinks reasonably priced - 2.50 Euros for a pint and about the same for a glass of wine.

One criticism was that one member of staff came in part way through and was giggling and whispering with a bar staff member seemingly at our expense about the solemnity of it all and obvious upset of people in the room which made me angry and like we were being disrespected.

The room was really clean and we had a sea view.

Room was spotless - cleaned every day to good standard.

Antonio made our room very clean and tidy, what a lovely cheerfull lady, always singing and smiling.

The rooms were clean and cleaned on a daily basis.

Amazing hotel for a family breck, i spent 5 nights wit my 7 year old daughter she loved the pools n the mini disco, grest enterainment for kids thru out the day, very friendly staff, rooms are very clean n beds comfy most the rooms have sea veiw, waterpark is brillent loads to do.close to the beach, i defo wud recomend this hotel for familys, i will be returning, thanks to all the staff for a amzing time 🍺🍺🍹🍹🍹

As soon as we arrive to the hotel, me and my 10-year-old son, the staff helped us out all spoke good English
Rooms are tidy.

Nice clean room with lots of space in the wardrobe.

The room was clean, comfortable and serviced every day.

3 adults and kids aged 13 & 10, the rooms were clean, bright and well maintained,  our room maid was Consuela who did a great job every day.

We stayed with friends (H,W & 13yo son) The rooms were clean, kept unwanted sounds out.

The rooms are clean and are cleaned daily with fresh towels provided.

Our rooms were spotless and very comfortable, the food was good and the buffet had something for everyone.

Can I say, if you are looking for a family hotel, with amazing staff, clean rooms and the best entertainment.

The rooms were clean with air con, fridge and a balcony and had everything else we needed in there.

The hotel is fantastic - the staff are all super friendly, the rooms are very clean as is the rest of the hotel.

The hotel was very clean and the rooms were modern.

The rooms were clean and spacious and cleaned throughly daily with  towels replaced .

Hotel is spotless room cleaned every day, 2 massive poop areas and the waterpark is brilliant for children of all ages.

Beautiful clean rooms, friendly staff, stunning cocktails and the beach as soon as you walk out of the hotel (and what a stunning view from our balcony).

The rooms were spotless and big enough for 2 adults & 2 teenagers (family room) the balcony had drying rack and 4 chairs with plenty of room for all of us.

Golden Taurus Aquapark Resort

price

Free parking

Free internet

,I suppose it became repetitive to him having to explain to every holiday maker(Understandable) Rooms cleaned everyday  food was amazing something for everyone ,Walls very thin so you can hear everything ,lucky enough it wasn't too rowdy whilst we were there .I would recommend this hotel for a peaceful chill.

The rooms could do with soundproofing though, you can hear literally EVERYTHING, from underneath you on the toilet, upstairs singing in the shower, next door 1 side scraping the chairs every 5 minutes and heels clicking and the other side which i can only describe as a goat having an orgasm.

Plus the restaurant was mind-blowingly noisy, it was hard to hear yourself think.

The only complaints I have is the room was full of long woman’s hair, including in the bed and the noise in the morning, don’t expect a lie in, the cleaners above and below are banging about.

Rooms also have no insulation could hear nxt rooms talking!

The walls are paper thin, you can literally hear the conversations and bathroom activities from next door ,  along with large groups of children running up and down corridors late at night whilst the adults with them stood there and laughed , worst 3 nights sleep so not a very refreshing break.

• lots of loud guests shouting in the corridors late at night for the first 2 nights.

Not too noisy at night and slept really well.

now for the noise from the other rooms unfortunately the walls are paper thin so you heard every single thing going on the the surrounding rooms .

The room itself has paper thin walls , and the hotel as a whole is very noisy.

Movement is health and most of the time you walked up the stairs.

There were a few families so the pool area was busy and noisy so we decided to go to adults only on the roof top.

Luckily our neighbors were not too noisy.

You’ll hear the lifts pinging every so often despite knowing the thing won’t have turned up to your floor!

There were many children in the hotel so we were often woken by the noise of them running about etc, or by our room neighbour snoring!

We were in room 641 which is right next to the lift so you can constantly hear people going up and down the corridor.

Sound-isolation between rooms was non-existent, so we were often disturbed by 'guests' several rooms away, not just next door.

The walls are a little on the thin side and you can hear your neighbours

The hotel is lovely and clean and the rooms are too with comfortable beds and storage space for your clothes.

PROS:
extremely friendly staff
clean rooms
good food
modern

CONS:
a lot of the entertainment is spanish orientated

Everything was great - selection of food, clean room, helpful and always happy service staff etc.

Room was clean and food was good with the chefs wearing masks even behind a screen .

Rooms were kept clean and tidy with fresh towels every day as needed.

Rooms clean  .towels changed eh day as you wish.

Rooms are clean, spacious and have toiletries and a hair dryer.

however the rooms where clean , spacious with a great view .

The rooms are clean and comfortable, we had a double room which was perfect, we only slept there so did not need or expect an apartment sized area.

The hotel was fairly clean and our rooms were swept and wiped down everyday wish fresh towels which was good.

Friendly staff, great food choices,  clean rooms with excellent service.

On the positive side the rooms were clean and staff were helpful

Altogether this was a good hotel with friendly staff ( especially bar staff - hola Jose 😁) , great food choices, clean rooms and good amenities.

A lovely clean room with 2 large beds, rooms cleaned daily with clean towels and bath mats and beds made daily.

Rooms were spotlessly clean and maid service daily,

As above, the walls are very thin so this disturbed  our sleep.

Very thin walls - you can hear everything.

Only negative about the hotel from our perspective was how thin the walls are.

.yes the walls are thin, being prepared for noise we brought ear plugs.

Negatives - The walls are so thin between the rooms you can hear every sound from neighbours at both sides and above you, even if they were whispering!

As per other posts the walls are very thin!

The bedrooms were clean and simple with paper thin walls that made sleep difficult as you could hear every footstep and cough.

And finally the paper thin walls meant that we did not have a full nights sleep for the whole week.

The hotel rooms were awful, in the fact that the walls are so thin you can literally hear someone unzipping their suitcase. .

for me the walls were just too thin to consider spending more time here.

Pools and sauna etc good with excellent roof terrace and azziz who runs the roof bar is pleasant

The hotel guests are VERY noisy in the early hours catching flights etc and walls thin.

The walls are a bit thin so you can hear people in neighbouring rooms if they are a little loud.

The walls are very thin and can hear absolutely everything from the next room.

The rooms are SO basic with paper thin walls and the maids didn’t clean our rooms once.

Walls are very thin and I mean paper thin and we even saw a guy riding his mountain bike round the corridors on our fifth floor one evening.

• the walls are paper thin, and I mean paper thin.

Going back on subject rooms were immaculate the cleaners work really hard ,they are outdated with the orange walls and flowered curtains

The walls between the rooms are very thin and normal conversations can be heard, let alone raised voices. 2.

but across most of the red walls - you could even see hand prints.

Firstly the rooms , yes the walls are paper thin and our neighbour's even banged through the wall as we were clearly too loud     (oops)

but again I wasn't paying for 5 star and the colour of the walls wasn't going to make a difference to us.

The walls are paper thin and you can hear everything.

Doors in rooms and walls are very noisy it means that you will not sleep at night :/

The walls were not a problem for us with sound as found it to be like any other place I have stayed.

The room walls was made from paper, you can hear all sounds from other rooms.

The bedrooms walls were paper thin clearly no insulation in the walls you could hear people having full scale conversations, using the bathroom, toilets being flushed constantly and as for the snoring from our neighbours it was relentless.

H.Top Calella Palace Family & Spa

wall

thin wall

Paid private parking nearby

The quality of ingredients, the cooking and how it was served in general was very poor in my opinion.

Mainly lukewarm at best, and a poor repetative choice.

Finally the entertainment is very poor and no notice to say what is going on, and when you are by the pool nobody comes round to see if you want a drink  I think the hotel is missing a trick to make more money and mack guests fell comfortable.

Lovely clean hotel,
Entertainment is very poor, bar area too small,
No satellite TV channels in English only BBC News.

Long story short there is one dirty dirty pool, incredibly poor food, noisy poor quality rooms and the sea view they claim as sea view is 90% parking lot 5% pool area, 5% sea view.

The food was poor at best, I’m not a fussy eater at all and after
2 days we had had enough and decided not to eat there any more as it was full of fat  cold and generally not nice.

Mention has been made in other reviews of poor food in the restaurant.

The cleaning of the rooms was really poor - no cups or glasses changed during the whole week we stayed and the surfaces were never wiped.

but sadly the entertainment and the such poor food choice let the hotel down massively.

but beware there is a slope down into the sea which could be dangerous for non or poor swimmers.

The remainder of options were poor quality.

The food on the other hand ran from the remit; poor, bad and indifferent.

Poor quality, limited choice , reminiscent of poor motorway service stations in the 80's.

What was disappointing for an all-inclusive hotel was the poor selection of “free” cocktails on the menu, only two.

but from previous holidays we have had this is very poor.

The steam room, jacuzzi and sauna was a bonus when the weather was poor.

but equally some nights the music / entertainment was poor .

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