I suggest a sign is put in the executive lounge advertising the gleuwein for €4 till 10pm in English & German or it is offered during exec happy hour at no charge!

though I am an Honors member with Diamond status, I was charged 30 Euros to check in one hour early.

They booked it from our credit card and we thought we’d get it back as usual.

I was  charged for a night that I did not stay.

but unfortunately our friends were assigned to the faraway building and when they got to their room door, the card key wouldn't work so they had to walk all the way back.

Then one gets an email to urgently contact because of a creditcard error and payment failed (even

This hotel went way above this and charged rate plus €150 deposit than after 2 nights went to my debit card and charged first two nights plus €50 deposit and on check out charged me the balance on the 2nd charge.This is the first time any hotel has gone to my card 3 times.I am still waiting for my first charge to be refunded to me.

but there were still  mistakes in the invoices,  I have sent another email on June 6th but till today received no reaction.

although lacking in USB or US style plugs so remember to pack your converters and adapters to charge your devices.

One down point is the extra charges for WiFi.

but then it is a balance between street noise and temperature.

Apparently they don’t know how to use two cards on file and keep charging everything on one or the other!!

Driveway is ofter blocked by buses and there is an extra charge for breakfast.

They charged me €69 to access my room 1.5 hour earlier and ai am still staying 24 hours and charged me a Breakfast

but also charged for the whole amount for our accomodation/restaurant bill.

This was the only hotel that charged for wi-fi during our trip,

You’ve to pay an extra charge for internet.

Although the prices are at the expected high level for the room service they charge 6 eur extra charge for the service itself besides the bill for the food.

When you try to access they pretend to charge 15€ for the internet access per day.

I hope the management will give him a credit.

The staff was friendly and knowledgeable.

Friendly staff who do a good job of keeping the quality of the hotel at a high standard all around.

Great location by the Rhine and friendly staff,

but the menu never varied during my stay; and 5) The staff spoke English and were friendly and accommodating.

She provided excellent and friendly advice on what to do and a big thank you to her.

The staff at this Hilton Mainz seemed much more friendly too.

Highly recommend, especially for friendly and helpful staff.

The staff and reception were friendly and professional.

The Staff was friendly, professional, efficient and welcoming.

Pros:
- Good recognition of Diamond status, was proactively upgraded to a junior suite without needing to 'fight' for us, and also was checked in already at 9 am which was amazing
- Super friendly front-desk staff; we were a little troubling on one of our 2x rooms and they facilitated room changes without fuss
- Breakfast very good, and included for Diamond guests with a wide assortment
- Hotel has a temporary 'lounge'

The staff were helpful and friendly and having an Ice machine is a huge plus for hot summer days.

Staff generally friendly and a special mention to Wolfgang in the bar who was fantastic - a credit to the hotel.

Staff were friendly, especially in the restaurant/bar.

Rooms are always clean and staff friendly.

The staff is very professional and friendly.

What kind of hotel makes you stand in a long queue in the lobby for 15 minutes to pay for parking, rather than install functional pay station in the basement?

When confronting the hotel via mail, they sent a scan of a form which said they paid it back it cash when we left - which was not the case - AND they faked my wife’s signature.

Still waiting on our check for our 2 drinks 15 minutes later at 10:30pm, finally paid,

Room service menu is limited and a bit expensive

The rooms feel dated and due to Covid-19 many facilities including making the rooms were limited and food facilities were restricted which made our stay below average while still paying a higher rate than most hotels in the city.

What was really bad: the breakfast. Even under COVID 19-regulations offering some packed cheap cheese and sausages, only a small variety of bread and fruits is nothing to should pay 19 (!)

but that I could have a room if I paid the maximum price of €299, 
I took the room because had no other choice .This is the last time I will ever stay in this hotel that I don't recommand

Breakfast buffet was really expensive for the common traveler,

but expensive if its not in your room rate.

To pay 29 euro (I believe this was the rate) is a bit too much for Mainz particularly when you are a Hilton Member!

even though you paid a taxi full day you have to wait until the vacant position

but to pay $15 per day for WiFi if your not a Hilton Honors member peeved me.

Everything seems to be optimized to lower costs.

What completely spoiled our stay though, was the price of things within the hotel - for example drinks at the bar, or the absolutely ludicrous price of breakfast - €30 per person for a very mediocre and limited buffet.

I was very unsatisfied with the reaction from staff to my complaint - responses which included amongst others "you never know on your way to your concert you could have an accident".

Staff were professional and helpful, especially the girl who worked the exec lounge.

but this was handled successfully with politeness and professionalism.

The staff at this hotel really stood out.

She has a vivacious personality and is bilingual.

Since staff was changing very quickly during the following weeks of conversation, they were either fired or they are covering up for their colleagues.

The terrace bar/ restaurant is a great place for people watching and the food was OK.   Monika who was acting as Concierge was terrific and seemed to do many jobs.

Monika on Customer Service seems to hold the running of the hotel together and she isv helpful.

Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations.

The team was very helpful and professional.

Great location, walked everywhere of interest and then some, lovely accommodations, modern clean room, comfy bed, delicious breakfast, lots of variety….friendly helpful staff,… will definitely return in future…

The downsides are 1) the Executive Lounge is small and selections limited;  2) the English-speaking channels on the TV are very limited with most being 24-hour news or talk show programming; 3) On days the temperature approached 90 degrees F, the AC in my room struggled to keep up; 4) HDMI inputs are disabled on the televisions preventing the use of streaming devices or the TV as a larger laptop screen for work; 5) Even

WIFI keeps dropping and when it does it is difficult to sign back on.

We stay in hotels all over Europe, we never had to pay the last years for internet.

Only critical point is that you have to pay for wifi in the room €15,00 per 24 hours.

My only honest bad comment is about the wifi connection.

The internet is only for free if you are a member of hhonors, otherwise €14,95 a day for wifi, ridiculous!!

Ignorant staff, fooling their guests, run down 80s rooms with a tasteless make over, carpets looking not very tidy, old technology, slow internet, no barrierfree access to parking garage

A place of decline.

The wireless service is horrible, in fact intermittent.

It was the only place in Germany I had to purchase internet access.

On our tour, we stayed at 6 different hotels and the Hilton was the Only one who doesn't care about their guests satisfaction enough to give free wifi!

I had to ask for internet access code everyday and that’s not an easy process.

The only reason it does not get 5 stars is that they do not give free internet through the whole hotel in an effort to extract extra funds or force you to join their club.

My one complaint is that this was the only hotel on our entire tour that did not have free wi-fi.

However: wifi is really bad, service in the bar is inattentive and slow.

The hotel offered no free wifi to non "honour" guests.

I could not get Facetime to work for more than 30 seconds at a time.

Hilton Mainz

price

wifi

creditcard

Paid public parking on-site

Wifi

Fitness Center with Gym / Workout Room

Great view of the river, nice pool, amazing breakfast with lots of options, decent lounge, great friendly service, and a great location.

From the ease of parking to the friendly staff at check in, and the superp room overlooking the river it was just a great experience.

Love this hotel - the views of the Rhine, the easy walk to the train station and old town, and the super friendly staff.

Service was friendly warm and always willing to help.

The staff was professional and friendly during my stay and the room was very clean and ok in size,

as well as fun for the whole crew) 
-Excellent riverside-seating restaurant with captivating views from rooms, restaurant and hotel 
-Riverside bar with attentive staff
-The gentleman manning the desk made restaurant and local knowledge recommendations
-ALL staff were incredibly kind and helpful while I ventured into Mainz 

A breathtaking place full of friendly people, hospitality, and rich history as well as a must-see and experience for Germany's wine culture.

The club Lounge staff were also very friendly and helpful.

We loved being able to rent bikes and the overall friendly service.

The food and ambience was great and the staff were super friendly

That being said, what made this hotel so special was the staff - everyone, from the front desk to the restaurant, provided friendly, helpful and professional customer service.

I called room service and was attended to by a very polite, warm and friendly staff called Meski, she was excellent and must have had a few calls at the same time.

Friendly, professional, and accommodating (specifically with various child-related requests and needs).

Excellent staff, knowlegeable and friendly,spacious rooms - choose a Rhine view room, fantastic location on the banks of the Rhine River.

The staff are very friendly and knowledgeable and went the extra mile to make our trip enjoyable.

In fact, this hotel smelled of discrimination.

Bathroom was just nasty and in need of some deep cleaning!

First and third room have a very pungent smell of sewage ( room 504 and room 406), the second room we were placed in is the room inwhich the sink was clogged.

Hotel smells of sulfur and air conditioning hard to control.

but after quickly cheking with front desk we were reassigned to a non-smoking room.

as such, I could not leave my window open for fresh air - it was loud and smelly - lots of people would come out to the outdoor seating to smoke.

The asked for iron was soiled and couldn't be used.

There was a sewer smell in the elevators when we arrived.

As someone else reviewed, there is a weird sewer smell.

The main issue for us was that there was an odd smell - akin to faint sewage or a blockage in the plumbing.

So everytime I went to the elevator, the whole corridor was smelling like an ashtray, incredible. .

However, the seating arrangement are limited in the smoking area.

I do have a few suggestions to improve the stay: 
The smokers cabin is small and uncomfortable, the bar is large enough to incorporate an enclosed smoking area that does not interfere with the other guests.

The only downside was the less that adequate smokers room.

I have a feeling the traffic can get nasty, so be sure to check with the front desk when planning the trip to make sure you don't end up late for a flight.

It also smelled strongly of cigarette smoke, and had a funky rotting garbage smell.

We are not accustomed to that level of cigarettes.

but unfortuantely this one was smaller and my biggest issue was a nasty looking stain on the carpet by the bed.

On the negative side, smoking was allowed in the lounge, and we seemed to be unlucky enough to find the same guy lighting up each time we visited.

She was very helpful, and she was providing an excellent hospitality for all hotel guests.

Warm and classy lobby welcomes you together with helpful and efficient check in staff.

Have stayed at the Mainz Hyatt several times always in a river view room.The room is very comfortable and well appointed with a huge bathroom.They are cleaned to a high standard.The view of the river makes it a very peaceful experience watching the traffic gently ply their cargo up and down.The breakfast is good and the staff helpful.

Beautiful walking paths along the river, excellent lounge and restaurant, great sized rooms, and outstanding staff make this an excellent choice.

but because it was an unexpectedly good weather, the hotel didn't book enough staff so we had a little bit of a wait for our orders.

The best hotel in Germany 
The best restaurant 
The best staff
The best gym
Overall the best
We will be back and loved Mainz and the Cathedral and the Gutenberg Museum and the restaurants and walking around the city

Absolutly professional from check-in to check-out.

It’s employees like these that make you want to return to a hotel.

The super-friendly staff turned our visit into a superb experience.

The staff ensures that our welcome and accommodations are consistently top-notch and delightfully memorable.

What makes this hotel stand out from all the others is the wonderful staff.

The Bell Pepper restaurant has great breakfast, eggs to order and anything made to your liking.

From the ease of checking in to the wonderful evenings in the bar to the outstanding staff in all aspects, we truly enjoyed our stay.

Hyatt Regency Mainz

smell

Free High Speed Internet (WiFi)

Pool

My booking Confirmation stated they would charge a 35% “Tax Recovery Charges & Service Fees.” Mecure processed and honored the booking,

No USB and old antiquated charging plugs.

No reasonnable solution was proposed than book again and be charged twice.

Overall a great stay, wish they would not charge for early check in

You charged me one night that unofrtunately I couldn't enjoy, at least I think I should have received the corresponding reward points on my accopunt for this night charged

During check out the staff was not able to give me a full invoice

The reception agrees to check us in if there are rooms available with no extra charge

but unfortunately the lights were not working when the air-con was being started ,
I informed to the reception and they tried their best but failed, being a Accor Favorite Business  guest card holder I was expecting an upgrade with this situation and around 45 mins delay but the front desk put me to a smaller room rather .

but manageable and you can get your card validated for in and out privileges at the front desk.

This causes items plugged into the outlets to not be charged.

The only thing that ruined my stay was the ridiculous car park charge €72 for 3 nights, just a complete rip off.

But then we had the woman in charge of the buffet.

but you'll save 6€ per night with an HR Gold member card

Also breakfast is charged at 16 Euro per person (from 5 years old) which would cost us in excess of 60 Euro.

They don't seem to clearly explain that on their website and it just states "initial internet charge of 12.95 EUR so sounds like you only pay it once).

The free wifi is a real snail connection, for wifi at reasonable speed they charge you 8.00€ for 6 hours.

as at the front desk the charge is about doubled.

No matter how much or little is charged for this, in this day and age it is akin to charging extra for hot water or to watch TV.

Staff were very helpful especially Omi and Roy, who were very friendly and courteous.

Hotel itself is fine, location, rooms etc, staff are friendly. But if you are here on business (I mean who isn’t?)

Staff was very friendly, everything was clean and my room was a decent size.

Great location, clean rooms, nice bar, friendly staff.

Sumptuous breakfast and friendly, professional staff rounded up our great stay.

To make up for the bad, I must say that the restaurant and bar staff are very friendly and cordial.

Friendly and very helpful staff, breakfast was of a high quality.

The staff were friendly and the breakfast was good.

Good and friendly staff room a bit tired and no nespresso machine :-(

The staff was friendly, the room was modern and clean.

Perfect place to stay in Wiesbaden: close to the city center, friendly and efficient staff, big, quiet and clean rooms.

This hotel is good, rooms are modern and nice, reception is fast and efficient, staff very friendly and helpful, WiFi works well, bar and restaurant are fine, all very clean, excellent breakfast.

Regardless, housekeeping was always friendly.

The staff was amazingly friendly and helpful.

The staff was friendly and they have answer for all my questions

On the positive side, it was very quiet and the front desk staff were very friendly.

All staff from general manager to reception, restaurant and housekeeping were great and friendly, special thanks to Ms Michelle weigl front disk always greet you with smile and concierge Mr. Mohammed very helpful.

The hotel's general situation comparing with the price that you pay can be better: the corridor of the 3rd floor was humid and smelly and the room cleaning was not as we expected.

After a long plane ride overnight, we requested early check in and were required to pay an additional 30 euros

Completely incompetent and unprofessional behaviour that could have cost us our trip onwards. Avoid.

but considering the room price is the same as before the building work started i would probably take another hotel until the works are complete.

The prices of the rooms is expensive and it's rate depends on the seasonal rates.

Was busy due to a fair and prices were quite high

although a tat pricey at 16€ per person, we it had a couple of times.

but breakfast had to be paid additionally (16 Euro p.p).

Only complain is Parking is Very Expensive at €24 per night.

Pricing is steep for this type of hotel, parking is very expense at 75euros for 2 days parking.

The breakfast was quite expensive ($20 pp)

Internet was included in the rate; it was horrible.

but it is one of the worst hotels I have had for a long time; the room was old, musty and felt very in need of some attention.

though only one was the principal booker: he got a renovated room with big windows that could be opened and leather seating; I got an unrenovated room with smaller windows that I couldn't open because of being draped in blue plastic for the renovations (and a daily workman on the scaffolding walkway outside), burn marks on the desk, and a very old armchair with a most unfortunate stain.

The underground garage is plagued with construction debris and equipment.

The reception had moved to a side door and due to the proximity to the toilets you are greeted by a rather unpleasant smell.

But in smoking rooms you can find a combination of smell between cigarests and fragrance. 3.

Rooms on that side of the building are noisy in the evening as all smokers come outside of the bar to smoke: we could clearly follow the score evolution of both Champions League semi-final games where the German teams marked both 4 goals .

1)  I specifically paid 25 Euros extra for a non-smoking room reservation --- and specifically got placed on a smoking floor.

I was initaly given a room that smelled like hell

I booked a non-smoking room and was given a terrible smoking room.

The room to which we were relocated smelled better

The carpeting was filthy, the bed was very uncomfortable, the pillows were flat, the lighting was poor, the bathroom sink was chipped, the plastic shower curtain was dirty and leaked all over the floor, the stanless steel handle in the shower to grab if you slipped was broken, and a dirty glass on the bathroom counter was not replaced for four days.

however, smoke from somewhere crept into my room every night - enough to wake me up in the night.

My standard twin room was outdated, so was its bathroom: small, old and stank.

Also the lobby was smoky and to get to your room you have to walk in a puff of smoke.

Always offering to help us and their cheerful disposition makes a tired day different.

The 2 employees at the front where very nice, & called for me.

what you want is a bar that’s open late - it shuts at 12pm prompt!

Found this hotel to be quite nice, very quiet, great, helpful staff, We really couldn't ask for more.

A modern hotel with spacious reception area.

The reception staff were polite and always willing to help.

They always remember your name and greet you with enthusiasm.

Dec, 9, 2023

Dec, 3, 2023

Nov, 27, 2023

Nov, 26, 2023

Jul, 28, 2023

Jun, 12, 2023

Sep, 19, 2023

Jun, 9, 2023

Oct, 5, 2023

Sep, 4, 2023

Aug, 31, 2023

Jun, 16, 2023

May, 5, 2023

Mar, 10, 2023

Nov, 5, 2023

Sep, 9, 2023

Dec, 9, 2023

Sep, 3, 2023

Aug, 15, 2023

Jul, 24, 2023