I suggest a sign is put in the executive lounge advertising the gleuwein for €4 till 10pm in English & German or it is offered during exec happy hour at no charge!

though I am an Honors member with Diamond status, I was charged 30 Euros to check in one hour early.

They booked it from our credit card and we thought we’d get it back as usual.

I was  charged for a night that I did not stay.

but unfortunately our friends were assigned to the faraway building and when they got to their room door, the card key wouldn't work so they had to walk all the way back.

Then one gets an email to urgently contact because of a creditcard error and payment failed (even

This hotel went way above this and charged rate plus €150 deposit than after 2 nights went to my debit card and charged first two nights plus €50 deposit and on check out charged me the balance on the 2nd charge.This is the first time any hotel has gone to my card 3 times.I am still waiting for my first charge to be refunded to me.

but there were still  mistakes in the invoices,  I have sent another email on June 6th but till today received no reaction.

although lacking in USB or US style plugs so remember to pack your converters and adapters to charge your devices.

One down point is the extra charges for WiFi.

but then it is a balance between street noise and temperature.

Apparently they don’t know how to use two cards on file and keep charging everything on one or the other!!

Driveway is ofter blocked by buses and there is an extra charge for breakfast.

They charged me €69 to access my room 1.5 hour earlier and ai am still staying 24 hours and charged me a Breakfast

but also charged for the whole amount for our accomodation/restaurant bill.

This was the only hotel that charged for wi-fi during our trip,

You’ve to pay an extra charge for internet.

Although the prices are at the expected high level for the room service they charge 6 eur extra charge for the service itself besides the bill for the food.

When you try to access they pretend to charge 15€ for the internet access per day.

I hope the management will give him a credit.

What kind of hotel makes you stand in a long queue in the lobby for 15 minutes to pay for parking, rather than install functional pay station in the basement?

When confronting the hotel via mail, they sent a scan of a form which said they paid it back it cash when we left - which was not the case - AND they faked my wife’s signature.

Still waiting on our check for our 2 drinks 15 minutes later at 10:30pm, finally paid,

Room service menu is limited and a bit expensive

The rooms feel dated and due to Covid-19 many facilities including making the rooms were limited and food facilities were restricted which made our stay below average while still paying a higher rate than most hotels in the city.

What was really bad: the breakfast. Even under COVID 19-regulations offering some packed cheap cheese and sausages, only a small variety of bread and fruits is nothing to should pay 19 (!)

but that I could have a room if I paid the maximum price of €299, 
I took the room because had no other choice .This is the last time I will ever stay in this hotel that I don't recommand

Breakfast buffet was really expensive for the common traveler,

but expensive if its not in your room rate.

To pay 29 euro (I believe this was the rate) is a bit too much for Mainz particularly when you are a Hilton Member!

even though you paid a taxi full day you have to wait until the vacant position

but to pay $15 per day for WiFi if your not a Hilton Honors member peeved me.

Everything seems to be optimized to lower costs.

What completely spoiled our stay though, was the price of things within the hotel - for example drinks at the bar, or the absolutely ludicrous price of breakfast - €30 per person for a very mediocre and limited buffet.

The room was clean and looked refurbished with a nice, modern, bright bathroom and good water pressure too.

Rooms are clean and some have been updated.

Great location, walked everywhere of interest and then some, lovely accommodations, modern clean room, comfy bed, delicious breakfast, lots of variety….friendly helpful staff,… will definitely return in future…

but they have good amenities, and a very clean room.

Rooms are always clean and staff friendly.

Room was clean and I was confident that the promised high standards had been observed.

Room was kept very clean with daily room service.

Clean room , adequate separation (1,5m) in all areas.

The rooms are clean the new wifi system is much better than most hotels.

Great location, helpful staff that spoke English, and clean rooms.

Rooms were clean, and spacious enough for two people.

The downsides are 1) the Executive Lounge is small and selections limited;  2) the English-speaking channels on the TV are very limited with most being 24-hour news or talk show programming; 3) On days the temperature approached 90 degrees F, the AC in my room struggled to keep up; 4) HDMI inputs are disabled on the televisions preventing the use of streaming devices or the TV as a larger laptop screen for work; 5) Even

WIFI keeps dropping and when it does it is difficult to sign back on.

We stay in hotels all over Europe, we never had to pay the last years for internet.

Only critical point is that you have to pay for wifi in the room €15,00 per 24 hours.

My only honest bad comment is about the wifi connection.

The internet is only for free if you are a member of hhonors, otherwise €14,95 a day for wifi, ridiculous!!

Ignorant staff, fooling their guests, run down 80s rooms with a tasteless make over, carpets looking not very tidy, old technology, slow internet, no barrierfree access to parking garage

A place of decline.

The wireless service is horrible, in fact intermittent.

It was the only place in Germany I had to purchase internet access.

On our tour, we stayed at 6 different hotels and the Hilton was the Only one who doesn't care about their guests satisfaction enough to give free wifi!

I had to ask for internet access code everyday and that’s not an easy process.

The only reason it does not get 5 stars is that they do not give free internet through the whole hotel in an effort to extract extra funds or force you to join their club.

My one complaint is that this was the only hotel on our entire tour that did not have free wi-fi.

However: wifi is really bad, service in the bar is inattentive and slow.

The hotel offered no free wifi to non "honour" guests.

I could not get Facetime to work for more than 30 seconds at a time.

Hilton Mainz

price

wifi

creditcard

Paid public parking on-site

Wifi

Fitness Center with Gym / Workout Room

The room was clean,equipped with a bath tub,separate shower booth.

The staff was professional and friendly during my stay and the room was very clean and ok in size,

The conference rooms clean and beautiful.

Very good food, nice staff, clean rooms, parking with charger, well arranged, hygienic, very pleasant stay, good view, delicious breakfast, warm welcome, super location, coffee in room.

The hotel is magnificent with wonderful river views, very helpful staff and great restaurants, The rooms were clean, spacious and well equipped.

The breakfast was very nice and classic continental, the hotel facilities were great with a gym, the rooms were kept clean and effective for what we needed.

Very clean and well-appointed rooms; great location on the Rhine Riverwalk and walking distance to main city center

Excellent hotel in a good in a great location close to the old city.the receptionist was welcoming and courteous.the room was clean large and equipped with every thing.the breakfast was delicious with a great selection.

Room is always clean & cosy, breakfast buffet selection is wide, quality is good.

It’s always lovely to walk back into a clean, neat room so this was a little  disappointing.

This hotel has a good location, clean rooms, lovely view of the river Rhine, efficient staff and a great buffet breakfast.

Apart from that, the room is clean and spacious and so was the bathroom.

While the Hilton offers the basics: clean room, acceptable breakfast, decent location on the Rhine and close enough to walk to all the important sites in the city, it falls down on the extras that make frequent travelers happy.

The rooms are clean, the staff is great and the location is great.

The rooms were clean, quiet, and comfortable.

In fact, this hotel smelled of discrimination.

Bathroom was just nasty and in need of some deep cleaning!

First and third room have a very pungent smell of sewage ( room 504 and room 406), the second room we were placed in is the room inwhich the sink was clogged.

Hotel smells of sulfur and air conditioning hard to control.

but after quickly cheking with front desk we were reassigned to a non-smoking room.

as such, I could not leave my window open for fresh air - it was loud and smelly - lots of people would come out to the outdoor seating to smoke.

The asked for iron was soiled and couldn't be used.

There was a sewer smell in the elevators when we arrived.

As someone else reviewed, there is a weird sewer smell.

The main issue for us was that there was an odd smell - akin to faint sewage or a blockage in the plumbing.

So everytime I went to the elevator, the whole corridor was smelling like an ashtray, incredible. .

However, the seating arrangement are limited in the smoking area.

I do have a few suggestions to improve the stay: 
The smokers cabin is small and uncomfortable, the bar is large enough to incorporate an enclosed smoking area that does not interfere with the other guests.

The only downside was the less that adequate smokers room.

I have a feeling the traffic can get nasty, so be sure to check with the front desk when planning the trip to make sure you don't end up late for a flight.

It also smelled strongly of cigarette smoke, and had a funky rotting garbage smell.

We are not accustomed to that level of cigarettes.

but unfortuantely this one was smaller and my biggest issue was a nasty looking stain on the carpet by the bed.

On the negative side, smoking was allowed in the lounge, and we seemed to be unlucky enough to find the same guy lighting up each time we visited.

Hyatt Regency Mainz

smell

Free High Speed Internet (WiFi)

Pool

My booking Confirmation stated they would charge a 35% “Tax Recovery Charges & Service Fees.” Mecure processed and honored the booking,

No USB and old antiquated charging plugs.

No reasonnable solution was proposed than book again and be charged twice.

Overall a great stay, wish they would not charge for early check in

You charged me one night that unofrtunately I couldn't enjoy, at least I think I should have received the corresponding reward points on my accopunt for this night charged

During check out the staff was not able to give me a full invoice

The reception agrees to check us in if there are rooms available with no extra charge

but unfortunately the lights were not working when the air-con was being started ,
I informed to the reception and they tried their best but failed, being a Accor Favorite Business  guest card holder I was expecting an upgrade with this situation and around 45 mins delay but the front desk put me to a smaller room rather .

but manageable and you can get your card validated for in and out privileges at the front desk.

This causes items plugged into the outlets to not be charged.

The only thing that ruined my stay was the ridiculous car park charge €72 for 3 nights, just a complete rip off.

But then we had the woman in charge of the buffet.

but you'll save 6€ per night with an HR Gold member card

Also breakfast is charged at 16 Euro per person (from 5 years old) which would cost us in excess of 60 Euro.

They don't seem to clearly explain that on their website and it just states "initial internet charge of 12.95 EUR so sounds like you only pay it once).

The free wifi is a real snail connection, for wifi at reasonable speed they charge you 8.00€ for 6 hours.

as at the front desk the charge is about doubled.

No matter how much or little is charged for this, in this day and age it is akin to charging extra for hot water or to watch TV.

The hotel's general situation comparing with the price that you pay can be better: the corridor of the 3rd floor was humid and smelly and the room cleaning was not as we expected.

After a long plane ride overnight, we requested early check in and were required to pay an additional 30 euros

Completely incompetent and unprofessional behaviour that could have cost us our trip onwards. Avoid.

but considering the room price is the same as before the building work started i would probably take another hotel until the works are complete.

The prices of the rooms is expensive and it's rate depends on the seasonal rates.

Was busy due to a fair and prices were quite high

although a tat pricey at 16€ per person, we it had a couple of times.

but breakfast had to be paid additionally (16 Euro p.p).

Only complain is Parking is Very Expensive at €24 per night.

Pricing is steep for this type of hotel, parking is very expense at 75euros for 2 days parking.

The breakfast was quite expensive ($20 pp)

Internet was included in the rate; it was horrible.

Large clean room,  light, bathroom with all amenities, good working airco.

Staff was very friendly, everything was clean and my room was a decent size.

Great location, clean rooms, nice bar, friendly staff.

Our rooms were clean and the beds were quite comfortable.

Perfect place to stay in Wiesbaden: close to the city center, friendly and efficient staff, big, quiet and clean rooms.

The room was very clean and comfortable with a coffee making machine and a lounge area.

The room was large, comfortable and clean which is all you can really ask for when you are looking for a room to sleep in.

Room was very clean and bed comfortable, have tea/coffee making facilities and a work desk.

Very friendly staff, located in the city center, very good cuisine, nice and clean rooms.

The hotel is nice; the rooms are clean and big enough not to fill stuck.

I arrived at 12:30 and would have to pay 30€ to get my room 1:30 hours in advance (most hotels I visit would give you the room earlier if ready for no extra charge)
 The room was clean and nice.

The beds were extremely comfortable and the rooms were clean and quiet.

Prompt check in and arrived in a modern and recently refurbished room that was clean and well proportioned.

The room was clean, the bathroom it was normal size , the breakfast was delicious and the staff was very friendly.

Our room was clean, well equipped .The free Wi-Fi was easy to access and quick.

but it is one of the worst hotels I have had for a long time; the room was old, musty and felt very in need of some attention.

though only one was the principal booker: he got a renovated room with big windows that could be opened and leather seating; I got an unrenovated room with smaller windows that I couldn't open because of being draped in blue plastic for the renovations (and a daily workman on the scaffolding walkway outside), burn marks on the desk, and a very old armchair with a most unfortunate stain.

The underground garage is plagued with construction debris and equipment.

The reception had moved to a side door and due to the proximity to the toilets you are greeted by a rather unpleasant smell.

But in smoking rooms you can find a combination of smell between cigarests and fragrance. 3.

Rooms on that side of the building are noisy in the evening as all smokers come outside of the bar to smoke: we could clearly follow the score evolution of both Champions League semi-final games where the German teams marked both 4 goals .

1)  I specifically paid 25 Euros extra for a non-smoking room reservation --- and specifically got placed on a smoking floor.

I was initaly given a room that smelled like hell

I booked a non-smoking room and was given a terrible smoking room.

The room to which we were relocated smelled better

The carpeting was filthy, the bed was very uncomfortable, the pillows were flat, the lighting was poor, the bathroom sink was chipped, the plastic shower curtain was dirty and leaked all over the floor, the stanless steel handle in the shower to grab if you slipped was broken, and a dirty glass on the bathroom counter was not replaced for four days.

however, smoke from somewhere crept into my room every night - enough to wake me up in the night.

My standard twin room was outdated, so was its bathroom: small, old and stank.

Also the lobby was smoky and to get to your room you have to walk in a puff of smoke.

Mercure Hotel Wiesbaden City

Electric vehicle charging station

Indoor pool

The elevator stops between floors, so I had to carry my big luggage for about 20 steps.

Only problem is elevator in old building: it stops in the stairways between the floors.

When you exit the elevator, you have to carry your luggage up or down a fight of 4-5 stairs to get to your floor.

On the negative side: The lift stops between floors, with a few stairs to the floor level.

The elevator stops between many of the floors rather than at the floor.

I had only two small gripes - the lifts don't stop at all floors, and despite asking for a non-smoking room, ours smelled faintly of smoke.

The staff was not very friendly and the elevator was weird, stopping at half floors so you have to haul your luggage up and down a half flight of stairs.

FYI- elevator stops every other floor (there are "half-floors") and so if you are traveling with a baby or something of that sort- you'll have a very hard time getting around the hotel.

The elevator is tiny, and stops at landings in between floors,

Upon leaving the elevator, in one direction was a staircase going down to the first floor, another direction had two stairs going up to rooms 2?

Be aware that hotel description says "elevator".

Don't miss St Stephan's church in Mainz the Marc Chagall  stain glass windows are beautiful and when we checked out used sbahn to airport only about 30 min and lets you off at terminal just short walk maybe a block, up escalator and you are at check in for Lufthansa.

The elevator is small, and because the floors are split-level, the elevator doesn’t stop at each.

We were very please with the décor and cleanliness of the room and bathroom and the good insulation from external noise.

It is across the road from the station Our room was very clean and comfortable.

The room was clean and the bead was comfortable.

Very professional staff room was very clean and quiet which was perfect after an overseas night flight.

The rooms were very clean and they had a very good breakfast.

We loved our rooms and the it was all very clean, the breakfast was a nice buffet with bacon and eggs as hot food.

But my room is clean and fully functional, with a single bed with a small bedside table, a large desk with a chair, a large closet, additional hanging space, and a suitcase stand.

Our first night in Germany and pleasantly surprised with the clean tidy room and excellent breakfast buffet.

The HOTEL KOENIGSHOF is wonderful for many reasons - convenient to everything, CLEAN rooms, friendly staff, and a lovely owner!

My room was clean, the bed comfortable, and despite it being a Friday night right on the plaza, was relatively quiet.

The rooms have always been clean and comfortable.

friendly staffs, air con that works, quiet and clean room, lovely breakfast, nice location.

The rooms were very clean and had everything we could ask for.

The room smelt a bit, the table was broken and one of the plugs was hanging loose.

The rooms are full of dust, filled with smokey smell.

It smelled badly of smoke, as did the hallway.

Smell returned sometimes if the windows were closed.

The carpet was worn and there was a faint smell of smoke

Aug, 25, 2023

Jun, 1, 2023

Nov, 26, 2023

Oct, 31, 2023

Jun, 25, 2023

Jul, 29, 2022

Feb, 10, 2020

Apr, 5, 2019

Oct, 29, 2019

Mar, 8, 2018

Mar, 28, 2023

Feb, 5, 2023

Jan, 21, 2023

Jul, 15, 2020

Nov, 30, 2023

Aug, 21, 2021

Dec, 11, 2022

Sep, 27, 2019

Sep, 6, 2020

Jan, 18, 2020