Very good experience,  the staff were incredibly friendly & helpful even leaving us a special gift in the room for my 5 year old son!

The room was cozy and pleasant and the staff friendly and helpful - and did not make me feel terrible about not knowing a word of Spanish.

The hotel has a solid, luxurious and lively atmosphere; the best, though, are the bright, friendly and helpful staff.

The staff was friendly and always helpful.

Hotel staff are amazing, accommodating,  welcoming and friendly .

The staff, though, is what really set this hotel apart for our group: they could not have been more friendly or helpful.

The staff are so friendly and happy to help.

The staff are all so friendly (especially Natalia who looked after us on check-in, brought us an ironing board and iron as soon as we’d asked for it and also brought us an ice cold bottle of cava on our first evening as it was our wedding anniversary).

The staff are very friendly and the service across all departments is excellent.

Best location 
Beautiful hotel very elegant  
The staff are very friendly and good service 
Upgrade our room because we arrived a little bit early, and the room is not ready for us ,

And compliments to all the workers for friendly and helpful service.

Clean and modern rooms, friendly staff, great restaurants and bar.

It's worth mentioning that the staff were all first rate - friendly, welcoming, helpful and efficient.

The staff were all very friendly and welcoming to both of us.

We were met with a cool, helpful and friendly attitude at each encounter.

Excellent location, great interior decoration, design, lovely and friendly staff, very comfortable bed.

Jordi at the front desk helped answer all our questions- rooms are small ( compared to hotels in the US)

Tiny notes in the room while entering etc.

For the pricey rate;
the room is too small to move around, the bathroom is too big in proportion to the room (faulty interior design),
No complementary water (unacceptable given the standard and rate of the hotel), cheap nescafé coffee sachets (what kind of decent boutique hotel does not have nespresso machines in-room - they cost nothing these days!

but the room had only a small 2ft x 4 ft window.

Our view was the center courtyard and room was small

Our room was very small - even by city centre standards.

While the rooms are small, the size is what you'd expect in a city centre hotel and the space has been very thoughtfully designed so you still get a comfortable experience.

Special thanks to Cristina & Rodion especially in the team for going above and beyond to assist with bookings we have to make during the stay.

We truly enjoyed our stay at the hotel.The room was very spacious, clean and modern.The staff is very professional and efficient.The Thai room offers the most amazing massage with special warm or cold teas.I am definitely coming back to this hotel the next time I come to Madrid.Thank you Only you Boutique for always being very cordial to me.

Very warm welcoming, thanks to reception staff.

The front desk and all staff members are very kind and helpful.

Christina at the front desk was an amazing help with all questions we had.

The service was attentive, gentle and accurate.

The staff was exceptional, breakfast was outstanding, location was perfect and the ambiance was super cool.

Staff, rooms, bar, restaurant, everything taken care of in details.

The funniest and friendliest employees ever.

Vibe and feel of the property was incredibly energetic and welcoming.

Ask me to contact an agency which I have no clue what it is….very unprofessional .

From the bellboy to the rooms, Only you have one of the best services checking in.

Reception was pleasant, helpful and incredibly knowledgeable.

The hotel is in a great place to explore all that Madrid has to offer, a train trip to Toledo is also worth a trip. Thanks to all the team :-)

Only YOU Boutique Hotel Madrid

small room

Paid public parking nearby

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Great hosts, friendly staff (big thumb up for Vicky), great location, great food.

Staff here at the hotel was friendly and very helpful.

The staff were very friendly and helpful.

Helpful and friendly staff who helped us out with ordering taxis and great restaurant recommendations.

The staff were helpful, friendly and efficient as ever.

It was a lovely spacious apartment with friendly staff and the fantastic garden right in front of the building.

Amazing place to stay with friendly staff, great service, comfortable rooms and the best view of the palace from their rooftop bar.

The staff are friendly and share their knowledge.

Friendly staff, very nice room-actually a large 2-room suite with a kitchenette and a view of the Palacio Royal.

While every single person in Madrid, hotel staff or others, we dealt with was amazingly friendly and kind, the reception staff of this place gets the first prize.

Victoria is diligent in making sure everything is stacked and at the same time is friendly and hospitable.

and great friendly staff then this is an ideal base.

Staff is extremely competent and friendly.

People of the front desk speak excellent English and very friendly.

All we met at the reception were very friendly and speak fluent English.

but all the staff are so friendly and professional in their approach.

but upon entry we found the overwhelming odor of cigarette smoke, despite clear signage that no smoking was allowed.

The suite had a bit of a musky smell and we couldn’t open the blinds because the window faced the elevator shaft.

Only things we noticed was ac did not seem to work and there was a drain smell,

Towels smelled a bit funny—I think they might have been washed in vinegar to keep them white?

Only slight issue with noise from apartment from above kids running up and down making a hell of a noise and smell of cigarette smoke filled our apartment lounge through the heating duct every night- pretty sure all apartments are No smoking so someone was being disrespectful to others in the building.

though they had some odd plumbing problem that caused my first room to smell terrible (another reason I had to change rooms).

Unfortunately, the upgraded room was a bit dusty and smelled a bit stale.

The only problem is an aftershave like smell, in the lobby.

Unless you wanted your clothes to smell like cigarettes, using the self service laundry wasn't really practical.

but note that smokers are significantly higher in Spain than in other European countries.

I had to open the window a few nights to get some air and then of course it was a bit noisy by morning (also caused light to shine in very early) and I smelled meat cooking for some reason.

Also the room had a really really bad sewage smell when we first arrived.

We walked to Puerta del Sol and Paseo del Prado without much sweat.

Bath was every time clean: without another's hair, fungus or nasty sewage smell.

When we talked to some other guests in lobby, they told us that there was some odor in their room,

Yet our bedroom faced a very small light well, there was a constant unpleasant odor which did not really make it a place we wanted to relax in.

Unfortunately, this led to an awful chemical/off-gassing smell within the hallway.

One of the staff members is available to give a tour at 10:00 in the morning.

The personnel is professional, nice and welcoming.

Wonderful staff, wonderful view of the palace day and night, valuable customized recommendations by Pedro and by Christoph and by Noelia.

First impressions count a very welcoming check in made us feel right at home.

Christopher, at the front desk went out of his way to help us design a perfect itinerary for our time in Madrid.

From booking through to our departure the staff were AMAZING!

Will be helpful to have english speaking staff on night duty manpower allowing.

Good location, exceptional front desk staff.

Reception staff were so helpful,  making a dinner reservation by telephone for us non-Spanish speaking guests.

They greeted everyone and understood and remembered their preference.

It is clean and well kept, very welcoming.

As far as we could tell, the Sabitini Gardens of the Palace were not open, certainly the stairs directly across from the hotel were closed.

Just a note that the lifts are a bit small and it's weird and inconvenient that there's a stair for getting to the lift from the reception.

Dragging suitcases up some stairs to the reception can be avoided by leaving them next to an elevator at the street level; there was an obscure sign to that effect that we failed to notice.

We were escorted to an elevator that took us half a floor above the lobby and then walked down stairs to the desk.

The reception area is not at street level, so you have to wheel your bags up a ramp and then up stairs to get to the lifts to go to the rooms.

You can cross the street and enter directly the Jardines de Sabatini by climbing up a series of stairs and then from there head towards the Royal Palace, Cathedral and Opera House.

The stairs in front of the hotel entrance and the elevators required some efforts to move your luggage.

Just walk up the way you drove down to avoid a maze of stairs and hallways.

After you have checked in, you need to lug you luggage up a short bit of stairs - terrible for heavy suitcases - with NO help from the hotel, before you get to the elevator to get to your room.

4) there are a few stepls to get to the elavators and becomes difficult with heavy luggage without a dedicated bell desk.5) the frequency of the elevators is very bad they are only 2 elevators and had to wait ages ,although we were on the first floor we could have taken the stairs (couldn't figure out where they were I guess our fault) .

but there are stairs that go to the elalevator and no one offered to help withe our luggage.

They didn't have any rooms on the 4th floor and I ended up with one on the 5th, not ideal, especially when you had been out walking for a while a climb up stairs was the last thing I needed.

Marble common areas and stairs, wood or parquet floors.

It is true that there are about ten stairs to negotiate from the lobby to the elevators, and we do not travel lightly,

No place is perfect, and the *only* minor issue with this place is that there is a set of stairs without a ramp for strollers.

The hotel lobby is small and there are several small sets of stairs to traverse to the elevators, again small by US norms.

Double glazed windows were super effective in keeping road noise out during the day.

Unfortunately the balcony was overlooking the main street whose traffic was noisy

but at the expense of really loud street noise from outside - not very comfortable.

There's quite a bit of road noise if you've got the windows open

There is a small balcony that overlooks the street,  With the door closed we  do not hear any street noise.

My only advice would be if you are a light sleeper, request a room away from the street because it is a busy street and gets noisy.

Tip number one: the hotel is on a very busy and noisy road so ask for a room at the back (we were initially placed in a room at the front on the first floor (or second if you're American)

The only down side was the street noise at night (traffic and revellers)

The rooms at the front of the hotel do suffer from road noise.

The hotel is on a major road so it is noisy at the front with the window open.

The only drawback was the location, by a very busy, noisy road.

but they are over a very busy road so there is some street noise.

We were on the 4th floor and did not hear any street noise that you would expect in a major city and despite what I saw in a prior review, the air conditioning worked perfectly and we actually had to turn it off at one point because it was too cold.

although the view was not great, it was very peaceful - especially as the hotel is situated on a very busy, noisy road.

The room was facing the back of the building so there were no traffic noise from the street.

The only one slight complaint was that the room faced on to a very busy main road which was really noisy at night.

ApartoSuites Jardines de Sabatini

smell

stair

street quietness

Paid public parking on-site

Rooftop bar

Friendly staff, clean and modern rooms, brilliant location.

PROS: 
+ Lively, central location
+ Clean room
+ Filtered water dispensers located on each floor
+ Friendly staff

CONS: 
- A very small circular table was the only ‘desk’ space in the room.

The staff are very friendly and there is a great rooftop bar with 360 views around Madrid and plenty of seating.

-Metro stop right outside
-Hotel was spotless clean
-Staff very friendly 
-Superb location
-In an area absolutely bustling with people and traffic, when our balcony door was closed we heard nothing from outside.

Breakfast gave a choice of hot dishes as well as the buffet and there was no limit to how much you could have and the waiting staff were friendly.

Clean, comfortable, friendly staff and a fabulous roof top bar/plunge pool and restaurant.

While most of the staff were generally friendly, the service is hit & miss - particularly in the restaurant.

The rooms were renovated, the team was very friendly, very good location, the rooftop was excellent.

Pros: staff were brilliant and very friendly, we were given a 'three days in Madrid' recommendation sheet with various activities and restaurants local to the hotel upon check in which was a great touch.

The front desk staff were friendly and helpful throughout our stay and the rooms were ok, other than both being in need of a refresh for things like coffee stains on countertops and worn out fixtures/paint.

The location is also perfect for exploring. Staff seemed friendly or helpful (although we used our own means to work out what to do, where, how etc.)

Friendly staff and good breakfast with amazing rooftop view.

The hotel staff is very friendly and helpful (and speak very good English).

Price is reasonable , staff are friendly and the breakfast lounge has smazing view

The front desk team were very respectful and friendly, giving some great recommendations for our family.

All hotel facilities were lovely, great breakfast (included), staff were friendly and helpful.

The staff are soo friendly and helpful, especially Esther who gave us Tips on shopping and dining locations.

Every single member of staff we spoke to was so friendly, special shout-out to Vanessa for her help!

We were instantly greeted with friendly receptionist staff, who checked us in with ease.

The  rooftop lounge and pool were very small

The pool is small, just enough to dip in.

Few, small common spaces, tiny pool, looks great in photos though.

Only downside was that the pool is a small plunge pool that was freezing cold, and we couldn’t access it on the day we had hoped due to maintenance works.

Rooftop pool is as small as it appears in the pictures

however, the pool was small and very cold

The staff is great, Hector at the front desk made extremely helpful recommendations about restaurants, flamenco shows etc, his advice made our trip much better.

It also explains the attitude of the girl at the counter who is pleasant

I discussed this with the reception and also wrote an email to their given customer contact address.

A shout out to Adrien on the front desk for all his help.

We had no complaints and found the staff helpful.

The hotel stay was amazing, the staff were extremely polite and the room was always made up beautifully.

The room was impeccable and the service extremely kind.

Reception staff were 100% helpful - without exception.

Very serviceminded staff, the rooms were good standard and really clean.

but the staff at the front desk were AMAZING.

The staff all spoke superb English and Ariana was particularly helpful when checking in.

Dear Hotel Madrid

small pool

Paid private parking nearby

Pool

The staff is friendly, efficient and everyone I talked to spoke in English.

I’m sorry to complain about this hotel- everything was new and clean and attractive and the staff were super friendly and nice.

The front desk was very friendly and hospitable as well.

Friendly staff with a warm and welcoming reception.

The breakfast is super complete, the people are very friendly.

Staff all nice and Jorge was always so friendly and made us feel like family.

Our 7 night stay was very comfortable, the staff was very friendly and helpful, and the breakfast was a great convenience.

The front desk service is very friendly and  helpful.

The front desk staff were very friendly and helpful when we needed them.

The staff were helpful, professional and friendly.

The check-in is always smooth and efficient, all staff are professional and yet friendly.

The bar/restaurant facilities are very friendly with a high quality of food and service.

Stayed several times at the hotel over the last 5 years, it never failed us.The staff are very helpful and the staff are friendly.

The hotel is clean with friendly and helpful staff, located in close proximity to most attractions and they even have a FREE minibar which they restock every day.

Very friendly helpful staff and we will be back

We stayed in a superior room on the 5th floor room 502 which is the top floor.

Small room with balcony overlooking a busy pedestrian street.

Some people in my party had very small rooms

The room was small, and it wasn’t fancy,

The rooms are a little bit small for a four star

Slightly disappointed in our “premier room” which was small and nothing like the website photos.

I looked into other queen rooms, when they were open for cleaning, and they were  just a small room with a small bathroom.

however, the room was small and we could not open the window/door as the noise from the reconstruction and other street noise was too loud.The coffee supplied in the room was packets of freeze dried (ugh!).

And the staff was fabulous- helpful in every way.

The restaurant has something for everyone, and the wait staff are used to non-Spanish speaking guests.

Staff very professional and helpful, highly recommend!

They arranged cabs for us and were always available to answer questions.

Front desk staff apologized and called around to find me a room at a nearby hotel for 440 euro per night.

Great staff (they had to work hard because we have no Spanish and staff was  awesome helping us order)   Go there.

The staff were very helpful- booked tours and taxis for us, and suggested restaurants- the room was modern and comfortable, and we loved the daily breakfast at Cafe Varelas.

I’d you need a taxi, get with the front desk and they’ll order you one.

Beautiful, clean, and comfortable hotel, helpful front desk staff, and the breakfast buffet was fabulous.

Upon check in, we were greeted by a snobby duo and were treated like we weren't welcome.

The front desk, especially Manuel was very helpful.

Very, very nice 4 star hotel with extremely professional and accommodating front desk personnel, nice rooms and great location.

but she was unconcerned which was a surprise.

Service is excellent from the maid cleaning the room, to the front office checking you in, special mention to Bon, Filipino front desk clerk was very welcoming.

A desk clerk came up and was surprised that it really wasn’t working instead of us not figuring the bizarre switch lighting combinations that seemed to be a “feature” in so many European hotels.

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