The staff was as friendly and helpful as it has been on previous trips.

The rooms and hotel are immaculate, and the staff are super friendly and helpful.

Pros:
-Fantastic location - really central
-Very friendly, helpful staff
-Clean & very spacious room
-Large modern en suite, a fantastic shower and great complimentary toiletries

Cons:
-My room had no natural light as there was nothing except a wall right behind my window.

All areas of the hotel were excellent and the staff extremely friendly and accommodating.

The front desk staff was extremely helpful and very friendly.

However, location was superb, walking distance to major tourist attractions, restaurants and shopping..
Front desk staff Ricardo, specially Carla and Fernando are so friendly and helpful…excellent service from them

Check in was very efficient by the friendly reception staff.

The staff couldn’t have been any more friendly or welcoming.

The rooms were clean and the desk staff was friendly and helpful.

The breakfast was delicious and staff were friendly.

I asked for a change and friendly host Pedro allowed me to inspect two available rooms.

The staff were fantastic - so friendly and helpful, couldn't have done more for us.

Front desk staff is incredibly friendly and helpful.

The room was comfortable and the staff was friendly and helpful.

The location, directly on Plaza del Sol, cannot be beat.

Our room was on the 2nd floor facing the Plaza and right over the Puerto del Sol metro entrance.

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Close to various places of interest, including the large plaza right outside of the hotel, where there are almost always an assortment of street musicians -- good ones -- of various types.

The room was nice, modern, and we enjoyed the little balcony overlooking the plaza.

Great rooms and amazing views into the center of the plaza.

The location is perfect for sight seeing (Royal Palace 10 minute walk) and our room, with a balcony, was overlooking the Plaza Puerto del Sol.

Right by the Plaza del Sol and a few steps from the famous Statue of the Bear and the Strawberry Tree.

Fabulous view—fun to watch people in the plaza.

Located in the heart of Madrid, overlooking Plaza Del Sol.

but worth it for watching the action in the plaza from the small balcony.

The hotel is just off the main plaza, which always seemed to be buzzing with activity nearly 24/7 - and yet, so long as we kept our windows shut, the room was relatively quiet.

so close to Puerto de Sol, Gran Via, Plaza Espanya, Opera.

Our room was facing the plaza and we slept fine.

Nice location in Plaza del Sol nearby plenty of restaurant, shops, museums, etc.. A bit noisy during weekends due to the proximity of Plaza del Sol.

Tons of activity going on in the Plaza and terrific to people watch.

This hotel is located on the plaza where public events: music concerts and public gatherings are organised everyday.

Great location on Puerto del Sol- can walk most places and a subway station on the plaza.

There is ongoing renovation of Puerto del sol

For those of you traveling not from europe the electric sockets all have USB ports as well as a universal outlet making it easy for those who forgot an adapter to plug in and charge up.

It is situated at the corner of Puerto del Sol and within easy walking distance to many attractions.

Centrally located right on Puerto del Sol, it is beautiful and very reasonably priced.

The good news is this is a terrifically central location, facing the busy Puerto Del Sol square.

Convenient to all the action of Puerto Del Sol, short walk to Plaza Mayor and the Prado.

This hotel is located right on Puerto del Sol in the heart of Madrid.

Our room (clean and with nice updated bathroom) had a wonderful view on Puerto Del Sol with all that human theatre.

And the location was great - right on Puerto Del Sol!

Also, they were kind enough to loan me a charger for my phone - all I needed was a plug with a USB port and I could charge.

Great location in the pedestrian zone right off the Puerto Del Sol.

Proximity to Puerto del Sol cannot be beat, we got a room away from actual plaza so noise didn’t bother us.

This hotel is right on the Puerto de Sol.

The hotel is on the corner of Puerto del Sol and Calle del Carmen, a great location.

The hotel is located on the puerto del Sol, within walking distance of many shops, bars and restaurants.

The rooms were clean and cool and the hotel was central to everything.

Nice location if you like crowds and all-night partying on the street; rooms were clean.

The room was very clean and the house keeping service was very good.

Great stay, great location, close to Plaza Mayor, The Palace, historical sites, lots of restaurants nearby,rooms are very clean, beds are comfortable, great bathrooms and shower , front desk people were friendly, helpful, our room had two balcony’s overlooking Puerta Del Sol, so beware, this square is very busy, and noisy.

Beautiful location near to metro and near to all the sites, very helpful receiption, love the humble waiter during breakfast (breakfast isnot  buffet  we pay for what we eat which i like lot) , Clean room.

The room was clean and the service was quick and friendly.

We had stay here many times a very good hotel
Professional people at front desk known for customer service and help 
Clean rooms, air conditioner, wifi
Has good restaurant inside
At the center of everything and right at Sol metro station

My room was very clean clean and came with plenty of towels.

Rooms were clean and we had a nice balcony to watch the parade of people below - yet closed right with dual
Paned panels for quiet .

Clean, well-appointed room with comfortable beds and great modern bathroom.

The rooms are very clean and quiet and the entire staff does an excellent job ensuring an enjoyable stay.

From the check in process easy and quickly to my room everything was spotless!!

Situated in the heart of Madrid, the always vibrant Plaza del Sol, a few meters from the metro station, this hotel is a good choice.The (not very spacious) room was clean all times and the front desk personnel were very polite and always helpful.

The room was clean, quiet and well maintained.

The room was very clean, spacious, well equipped with a free safe, large flat screen TV and a refrigerator.

Excellent location, very clean rooms and friendly people.

but  i felt it was a little high on the price for such a small room.

The rooms are small and the AC makes a sound

The room is small and beds not the most 
comfortable,

My very small room could have used their skills.

We chose this hotel based on travel writer Rick Steve's recommendation and the fact that the rooms has small balconies where my father could smoke.

The room was quite small with nowhere to place suitcases apart from on the small desk.

The Hotel Europa is a pretty average hotel for Spain, meaning the rooms are small

He eventually said I'll move you tomorrow, which they did - to a small room where i had to limbo past the tv to get to bed!

In our room there was a very small closet and nothing else. 2.

By American standards, the room was small and could be noisy from the other guests talking loudly in the corridors,

From the small rooms to the niggardly room amenities (for example the supplied soap is so ridiculously thin & small as to be almost unusable), the location  and external appearance belies what's inside.

Room was a bit small by American standards, average by European.

As you might want to open your window, you listen to every noise from your neighbor!

Immense noise generating from Plaza del Sol crowds precluded sleep; room was too hot, and staff advised air system didn’t work so we should open windows to cool the room down.

We were the only ones there and he could have started on any window

but even closing the window didn't quiet the room for sleep.

When the sun went down I would open the windows, it it would cool down by the time I closed them and went to bed.

Opening the window doesn't do anything because it faces an interior courtyard that doesn't have any circulation.

but we heard none of it when the windows were closed.

With a room facing into the square, it was loud until about 6am, even with windows closed.

Renovated ones seem to have better windows as friends inn other rooms couldn't sleep because of the noise (we took up 10 rooms and this was consistent feedback).

Speakers and musicians use amplifiers and the very loud music and crowd yelling penetrated closed shutters and windows on the 4th floor.

but with windows and shutters closed there was hardly any noise.

Our first night was in a room with a window onto all the action- it was REALLY loud.

I noted that previous reviews complained about late night noise from plaza and streets below and this was true with windows open

however there is a chance you will be awaken at about 4 am when the clubs get closed and all the youngsters pour from them to the square and group near the metro station under your window.

However we chose the high floors and the windows are insulated, so were not very disturbed.

We were not able to hear any noice from the very busy streets around due to the window soundproofing.

Means you have to keep the windows closed at night though.

Hotel Europa

window

small room

plaza

friendly

port

This hotel is an excellent option for those who wish to stay near the airport when transiting through Madrid.

The hotel is nice , clean , close to airport , restaurants ,and a Mall is not far away

But if you book because they have transfer included , think twice.

We booked the Nuevo Boston for our last night in Spain so that we could be close to the airport for a morning departure.

Picked for its proximity to the airport and the airport shuttle.

Location wise it is very close to the airport,

Great option to spend the night near the airport

I recently stayed here for just 1 night between flights and the location is very close to the airport which was great.

I stayed at the Boston because it was near the airport and had an early flight the following morning.

Great location if you need to be near the airport.

I am at a loss that a Hotel  near  the airport can not assist travellers  to be reunited  with lost  property,  very suspicious.

Perfectly reasonable hotel in proximity to the airport.

Soundproofing was really good considering proximity of the airport and the motorway.

The hotel is near airport and got free shuttle bus to airport.

I used the Hotel as somewhere to stay close to the Airport after visiting Seville.

It is a good hotel, near the airport, clean and with professional personnel.

Summary: Good place to stay near the airport and set up to accommodate travelers.

We used this hotel almost exclusively for the included shuttle to and from the airport, the pickup went smooth

Very appreciative of the complimentary airport shuttle, it really helped a lot.

I specifically wanted a hotel with an airport shuttle, which the NB provides.

Also this hotel offers an excellent airport shuttle service.

The airport shuttle runs every hour and was right on time.

but comfortable hotel close to a shopping mall and the airport with a good airport shuttle service.

The airport shuttle was on time so that we made our flight with time to spare.

I liked my room, my bathroom, the bathtub, the view of the pool, the electric kettle and the airport shuttle.

It has very nice amenities such as a pool, garden area, small bar/restaurant, and airport shuttle.

The shuttle got us to the airport on time and the room was clean and comfortable.

They have a complimentary shuttle to and from the airport.

Free airport shuttle to and from the airport really helps save some money.

Shuttle to airport the next morning ran like clockwork.

The Staff were very helpful in managing my stay and arranging things like laundry service and free airport shuttle.

They aslso hae a free shuttle to the airport

The best thing about my stay was the free shuttle to the airport in the morning.

As most of our group was leaving the following day, we were mostly interested in early breakfast and a shuttle to the airport.

They arranged
our 4:00AM shuttle to the airport the next morning and everything went smoothly.

They only run their shuttle to the airport once every hour.

Great service
Clean
Great food and prices
will stay there again and again
comfortable beds
Shuttle complementary leaving the hotel every hour on the hour
not noisy at all.

The free shuttle is a definite bonus, make sure you book in advance upon arrival.

The hotel has a free shuttle bus that picks you up and drops you off at your preferred terminal which saved paying for taxis.

Upon arrival, we called the hotel and The hotel picked up us by free shuttle bus at the airport.

Very handy to have a free shuttle bus to the airport.very clean hotel and super friendly staff

The good things are the free shuttle bus to/from airport and train station, as well as the fact that they take care of your luggage if needed.

Very nice hotel, quick check-in/check-out, big room, excellent services like free shuttle from/to the airport, free umbrella lend, a very nice place to come back next time around since it is definitively a great value for the money!

Being an airport hotel we needed to use the free shuttle.

Free shuttle bus 🚌 ( from and to the airport).

The free shuttle picked us up from the airport shortly after we arrived and it is less than a 15 minute ride to the hotel.

They have free shuttle service from and to the airport

This hotel was close to the airport, had a free shuttle and the room was modern and clean.

Perfect base for my business trip to IFEMA, close to airport and a free shuttle.

The location is close to the airport (they offer free shuttle pick ups and drops offs),

Free shuttle service for our rental car drop off and then shuttle the next day to the airport. Thanks.

I used this hotel because it was close to the airport and they had a free shuttle service.

Considering clean room, room setup and facilities I consider it is a 2 star hotel.

The room itself was clean and comfortable,

Beds comfortable, rooms very clean and great for a quiets nights sleep, you even have a second door to close out any noise there may be.

Room was spotless and food was delicious in the restaurant.

The room was clean and bright and front desk staff helpful.

Good service, clean rooms, friendly staff and shuttle service to the airport both ways.

Nice and quite small hotel and clean room.

My fiancé and I were also happy to come back in the afternoon to a clean room with new towels.

Room clean, quiet with a vert comfortable bed.

Very comfort and clean room, nice staff, very good quality airport hotel with free terminal shuttle.

The room was always clean and the breakfast was very good!

The place is near the airport, they have a very useful shuttle service for free, the staff very friendly and helpful, the room very clean and nice, good price.

Very spacious and clean rooms, I had a great window view, good food, very nice and friendly staff, great location (was close to places I visited and most importantly, close to the airport!).

Pros: Clean room; comfortable bed; close to airport.

Nice facility, the only issue as a non-smoker I noticed the room assigned to me smelled strongly of old cigarettes.

I was shown another one - with MOLD and cracked wood corners.

First room we got was filled with smoke smell - someone or some people clearly smoked all night prior to.

By the way, we complained about the mold and they switched us to a new room that had slightly less mold

Shabby, very cold in the room, pillows are uncomfortable, smell at the bathroom.

but did not care that the whole lobby smellt like cigarettes because others were smoking right next to the door.

Dirty tables, glasses and cups left as were ashtrays, stools on top of tables - just strange that the area wasn't maintained and laid out.

Hotel smelt like drainage, the ‘hotel Uber service’ was a con - more expensive than a metered taxi.

I would only improve the smell in the reception area (there was a strong smell of sewage) and use eco-friendly dispensers in the bathrooms.

In the Marriot auditorium, nearby, there was no unpleasant smell.

One bit of advice, get a room not overlooking reception as it can be noisy with guests going outside to smoke at all hours & arriving & departing.

The restaurant food smell is reaching the corridors and rooms.

Kick up a stink, eventually they check us in to our room.

You could smell it as soon as you entered the room.

I was also able to have a smoking room, which is not so common now.

but a room deemed as non-smoking and reaks of smoking, it should be them taking responsibility.

Hotel Nuevo Boston

smell

airport proximity

airport shuttle

free shuttle

The rooftop pool/bar is fantastic … the views over the city and palace are spectacular.

The hotel has a lovely pool which has beautiful views of the city

The hotel staff helpful and friendly it has a rooftop bar and plunge pool with views over the City.

big spacious modern clean comfortable room, complementary wine and water in the room was a nice touch, food in the restaurant was great, rooftop bar was cool too, nice views over the city, staff were friendy

lovely views of the city and the food was very very good.

Sublime balcony room, super central, friendly staff, some of the best views in the city.

The location is excellent and the building has a rooftop with great city view.

The breakfast on 14 floor gave great views over the city and supplied excellent range of food.

Lovely breakfast with great views across the city.

The rooftop is fabulous and provides great views of the city’s landscape.

The roof top bar offers distant views overs the city.

Very good breakfast with a beautiful view of the city.

Nice outside bar at the 14th floor with a great view on the city.

Exquisite breakfast with impressive views over the city centre.

Great views of the city friendly staff 
I will definitely stay here again 
The reception staff always on hand to give some tourist tips

Rooftop bar and breakfast very nice great place for a drink with a super view of the city center.

The rooftop bar has wonderful views of the city.

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