but getting hot water from the central heater was a pain.

Go prepared with some woolens and proper rain gear,property doesn't show the detail that basic deluxe room is non AC and in winter or even you feel cold and ask for heater in room it's on chargeable basis 500+gst per day .so that was not an good experience, leaving this aside food and location and rooms are quite pleasent

We also asked for heater as it was raining and seniors were there.

but because of weather could not use, may be they can think of installing temperature control pool in future.

If the weather is right, the AC is not needed. 3.

They have not even provided an exhaust fan in the washroom to mitigate this at least to some extent.

The rooms are really ordinary, no ac, not very clean either.there were huge snails in the falls we had to call the housekeeping team to get it removed.

The rooms are damp, there is no exhaust fan in the  shower.

Cons : There is no AC and Refrigerator in room. Regards;
Pritam.

Furnitures are old, dusty, no AC, no closet, you get shampoo sachets

The rooms do not have AC and we did not feel it was required even during the month of May.

The has no AC and we didit even required AC inside the rooms.

The accommodation is in the form of standard non AC cottages.

This resort do not have AC facility in room so travelers going in summer should notice this.

May be looked into upgrading the facility with more amenities like play area for kids, music at restaurants, must install AC and fridges in the room.

Unfortunately when we went it was hot, and the only respite was running the fan on full and keeping all the windows open.

Me and my hubby visited for my Babymoon.Awesome place to stay especially for the couples who are nature lovers.the staff's are so polite and helpful.food was delicious.

Buffet breakfast spread was having enough items and taste is awesome.

We headed towards the restaurant for Lunch and the food was delicious and service by all staff was fabulous.

A peaceful oasis where the silence is broken only by the sound of insects and the pitter patter of raindrops on the roof.. also they have amazing breakfast spread and their staff is very kind and welcoming.

The property is beautiful, the staff very helpful, they keep track of your bookings, get in touch to give a personal touch and guide the guest, The rooms are spacious, well kept, breakfast served is delicious with lot of choices, every staff goes an extra step to make the stay comfortable.

Food was delicious and had good overall experience.

Would recommend to choose breakfast and dinner and you get a great buffet option.

Food was good with decent variety in the buffet.

A healthy Lunch for a family of 3 would cost around 3000 easily.

but had a cozy stay
Truly heritage feel in the rooms
Restaurant serves good range of tasty dishes in buffet breakfast and dinner 
We had opted for 2 cottages as there is no option for family accommodation

Restaurant was decent enough for buffet breakfast and set lunch/dinner menu.

We had an amazing time at Coorg Heritage resort, rooms were amazing, food was delicious and service was also really good.

Very nice visit at heritage resort
Excellent food  nice staff  good service
Define as a must visit and enjoy  we enjoy a lot
Keep it up👍One suggestion when your Gujarati guest stay you make a one Gujarati item in breakfast or dinner

Situated amongst the greens it is the perfect escape from the city hustle.Super humble staff with smiles on & delicious restaurant food.

We reached the resturant at 1.30 pm and were treated with a delicious lunch .Being rainy season I went with a low expectation in terms of food.

We were conscious to take bath during the day to avoid the cold water at night.

Food was cold when served, also the taste was not that great .

but the hotel provides us with cold water bottles whenever we need.

but we didn't really need it at all as we didn't even have to switch on the fans the weather was that cold!We received full 4g coverage of Airtel for any emergency office calls.

Swimming pool has cold cold water, nobody ventured to get into it!

Room service was atrocioulsly expensive ( Rs 90 for a 12 Rs cold drink ) , Empty plate / Ice Box unbelivebale prices quoted hence not availed.

Due to the rains the room was cold and damp.

As we visited in Jan, water in the pool was quite cold.

Kids started dancing when adults savoured the food and enjoyed the cold night in the company of groovy DJ music

We moved into our room by 11PM for some recap of the year about to be gone-by leaving us nostalgic for many many moments we shared.

u have to swim in this pool to enjoy the view around even more, make sure you are prepared for the cold temperature if you happen to be in coorg in the winter.

The weather was just right - not too cold nor too hot.

Regarding coorg / madikeri pls Don't expect the climate to be too cold like ooty r kodaikannal.

though is was not that cold, the bonfire during the late evenings gave us a romantic feeling.

Though we did not get to use the amazing pool by the restaurant due to the cold weather.

It was too cold inside & I asked reception for some room heater/hot air blower.

TV is available for in-room entertainment if you do not want to go out during the cold winters.

A huge shout out to Dharani and Rajesh who arranged flowers and cake along with a beautiful room decor to add feathers to the surprise I planned for my wife.

Rustic wood cottages surrounded by greenery.

Dear team , I got excellent service from your side for 2 days along with fresh ambience ,wonderful dishes in the restaurant and amazing spa experiences.

Location - Serene and beautiful nestled within lush greenery.

The cottage we stayed was just wonderful and the ambiance was excellent.

Right from the reception desk with Ms. Dharini to Mr. Shiva Kumar and his staff at the 'Mask' restaurant, we were touched by their warm welcome and charm.

It was an amazing stay would recommend everyone, it not only has a great ambiance

Swimming pool comes with a very heartwarming and pleasing view.

The place, vibe, food, location, rooms,ambience is just at another level.

Well maintained rooms with vintage interior looks, eco friendly campus and good view from swimming pool area and restaurant.

The cool ambience and the appetizing food adds to the charm of the place.

but all units have amazing ambience and service
The room service and overall service on site is very diligent and quick.

Heritage resort has adapted the beauty of Coorg in its property design and location.

The rooms are themed in a classic Victorian style theme.

The rooms are spacious, quaintly rustic and homely.

enjoyed peaceful green environment and view around .

A very beautiful resort in beautiful place called coorg.The resort enhanced our stay at coorg with its breathtaking ambiance and courteous staff.The food was good with decent varieties.The highlight was the our room in which we stayed.we booked a one bedroom villa and it was a once in a lifetime experience.They could have arranged for a battery car for transport within the resort at least for the senior citizens as resort itself was huge plus The indoor activities could have been better by having more board games.overall we had a good time at the resort.

I liked the ambience and how it is being maintained: very cordial staff and good service.

We had to request to reception for hot water many times.

Yes, the water in the room doesn't come hot instead it's lukewarm for most of the times during the day.

Avoid going in February as the days are hot and not much can be achieved by stepping out between 11 AM and 4:30 PM.

All false things will be told like keep the tap open for 15 minutes then only hot water will come in the shower.

Rooms are not well maintained, partition between the bathroom and room is not properly covered due to which water droplets from hot water were forming on all over the walls in the room and water was dripping from them.

Only things missed were the Individual Geysers at in the cottages, we have had a little trouble in getting the hot water and room service charges for dining is little on a higher side, they charge >Rs50 for every dish we order, we end up paying 250/- to 300/- extra for each lunch/dinner.

Not a glass of juice or water with hot towel like in other properties in this price range.

The doors of the bathroom and windows were so weird had to push it with so much pressure to open and close it.The floor of the bathroom and room was so dirty, it was a complete put off,and the bathing water was not hot .

but We were really busted out looking at the leakage in the sealing in the next day morning- Enquiring at the reception a women replayed saying due to rain in night, I was pissed off( 5 star resort cottage is leaking due to rain)
* Need to call to the reception everytime to provide hot water in bathroom.

Need a little more maintenance with the rooms and hot water supply,

The hotel turns the hot water off .. its centrally controlled.

Room:
Basic room with hot water kettle
A TV with cable network
No Iron Box/Board
Toiletries were not new.

The hot water supply was round the clock.

shud be more hot specifically in winter season.

The hot water was available only in the mornings.

The passageways are inconsistent with gaps and the dull pathway lights during night time is inconvenient to elderly travellers with poor mobility.Heritage Theme and biodiversity conservation is commendable

Although we could not fault all the staff working there, unfortunately the management of the resort was poor.

No wardrobe , no mini bar , poor toilets are untidy with low quality cp fittings.

and a good excuse / reason + poor service = good service.

it was like bagging for room after reaching this property  11 hours long journey by car, we found the poor support and neglected front desk staff.

The road to the resort was in a poor state

Considering the tariff, this was in poor taste.

Let me brief out the negative things first..the lighting in the compound during night times is poor.

The flooring is of poor quality stone which looks cheap.

but high finish is required.Pathway lightings are poor to be improved.

One important point you need to consider: The cell phone signal ( i have an airtel connection) in this area is very poor.

Thanks to the Spa staff Pooja for being so courteous and suggesting us the best service for us.

Mr. Shiva Kumar, Senior F & B Executive, whose efforts towards making guests to feel at home, keenness to hear to suggestions for betterment to restaurant services is worthy of mention.

Amazing place, great service and awesome views.

The entire process of check in and out, and other services went very smooth.

Very happy with the quick service and great hospitality by staff.

Food and bar is also very good, the other paid services seemed bit costly.

Any service request was addressed within  15 minutes of the request.

The service was prompt and the staff courteous.

The hospitality, service, staff cleaness and everything was excellent .

Nice location, cottages are absolutely good and comfortable for stay, service and food are mind-blowing.

The service is amazing and leaves nothing wanting for the guests.

Staff and service is the highlight, very responsive and they make you feel home.

Finally while crossing one man who was literally smelling the food without mask - Asked politely to keep mask on when near the buffet spread.

It was in a low area and due to rain it had the mold smell.

We subsequently learnt from our duplex neighbours, that their original room was so damp it was not fit for habitation.

Sign boards of heritage resort on road are old and not visible and hence makes it difficult to locate for first time visiters
Please clean the fish pond located inside the spa center as it is dirty and stinks.

They don't change towels, even after requesting for fresh towels, we got smelly, most likely used towels only.

And disgusting part, no tubes for kids in pool.

but there was a feeling of dampness inside, caused because of rains the past week,  which i think the resort should work on.

but be careful in rainy season
7)	We were given Cottage # 21 (near restaurant): a beautiful cottage but small in size with pleasant smell.

Rooms :  As soon as we entered we did not like the room much as it was little damp and seemed a little traditional with a hay on the top,

Our room had a bad smell, because of the carpet which badly needed some sunshine.

but was asked to not smoke half an hour later.

The beds and linen looked worn and had stains, the curtains had damp spots on it.

They charge us some 500rs for that stupid filthy cake.

Areas of improvement (and they are big points)

1) Rooms: All the rooms have a slight musty, damp smell.

During our stay, it was mostly raining due to that the beds were a little damp most of the time.

The room had a damp smell, possibly due to monsoon & came with 2 single blankets.

We swam whenever we got chance to burn some calories and be ready at the table for next serving ;-)

Final words.

2) Due to the location and humidity, and clouds/mist we felt the beds were a little damp most of the time.

The best part is the infinity pool area with the breath taking view of the mountains from the restaurant area.

The view of the resort is breathtaking and soothing.

Pool was good with great view of the beauty of Coorg.

The accommodation, food, ambience, surroundings, vibe, views, location, everything was just perfect.

Beautiful stay 
Awesome staff 
Delicious food 
Hidden falls sight seeing was the best Wat a experience
The food was amazing 
The swimming pool had a amazing view 
Rooms were spacious and luxurious 
Hospitality
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🤩🤩🤩👍👍👍👍👍👍

The resort is located on a hill and the view from that place is mesmerising.

Resort is located at the peak and the view was great.

but the view is excellent and totally worth it.

Just a heads up for all those looking for a superb Coorg stay experience on the mountains amidst lust greenery, do go for Heritage Resorts Coorg where i had a splendid experience with my family and friends.

its in a quiet location with very good view from the restaurant.

The view from the restroom was breathtaking.

Amazing view from the poolside and restaurant.

View from the restaurant and infinity pool are absolutely mesmerizing both being situated at the top of the property.

The balcony was to die for, the view was amazing.

Excellent property with great valley views and fresh mountain air all around.

The cottages are comfortable and the view from the restaurant is breathtaking.

Heritage Resort Coorg

cold

poor

smell

view

decor

service

Breakfast was a multi cuisine buffet, lunch and dinner were ala-carte.

Few suggestions- please keep some fruits and healthy snacks in the room as hunger pangs are to be taken care of.

P.S - we availed the festive offer which includes and additional complimentary meal along with the breakfast , we took one at the Fern Tree and another at the Grill , the Fern Tree was way way better than the Grill In terms of service , food and Ambience.

The property perched on the top ,well laid our keeping the environment in mind .Spacious rooms with large glass to view the misty hills and the thick forest .Restaurants where their team of chefs churn out the gourmet delight be it Indian , continental , Italian & Coorgi  Their cocktails require a special mention .Right from the check in staff , Buggy drivers .housekeeping and serving staff all ensured we thoroughly pampered.

The breakfast buffet could be a bit more exhaustive.

From the time we set foot in the hotel, the view from the lobby, to the JIVA Spa experience, the breakfast, the pool , the rainforest walk , all of it was out of the world.

True Professional in his interactions, good listener and ensire personal attention was given to us during Lunch, Dinner and Breakfast.

There was a big waiting time to get a seat to have breakfast.

The breakfast experience was also very satisfying with a large spread (Jalebis and Waffles) awaiting us every morning.

Food was amazing too❤️ Specially the view from room, i would say wherever you go the view it's just stunning 

Service at the restaurant was so fast and food taste was delicious 😋

Front office staff specially Nabeena was so friendly.

Akhil understood our taste buds Since he was posted  in ahmedabad in his previous job and whether it was breakfast lunch or dinner we enjoyed the specially prepared  meals by the kitchen team.

The food was delicious and a great variety to suit all our needs.

We love you 

Ambika was so nice to us on each breakfast.

The breakfast experience was also very satisfying with a large spread awaiting us every morning.

Relative to the earlier visits, the breakfast layout was much better and food menu too had more to offer.

I have to thank sous chef Mr. Akhil Sharma as he arranged a very special dinner at the grills restaurant, the food was delicious.

Ricky - was always available to help us out during dinner or breakfast next day and was very welcoming.

Our stay at madikeri Taj was just lovely ,on a family vacation u always look for safety ,fun and and great food, being  a Taj property we were sure on the safety ,we where all very anxious about the food as we are Jain and to get pure jain tasty food is very difficult,we where taken aback completely when we meet chef Nilesh during our breakfast and then on every meal ours was beyond perfect ,the way he was aware on what we jains eat and the twist he served it with was beyond our imagination,we never felt like we had repeated meals .

but also for the yummy food that the chef ensures.

The welcome team welcomed us and since we were celebrating my 42 years of practice, the cake decor was prepared.

We are grateful for the warmth and hospitality of all the staff that worked behind the scenes to make our stay truly memorable.

The scene from the infinity pool and lobby was spectacular with mist and clouds constantly coming up.

Pros:
Location and ambience
Food quality and taste
Courteous staff at the lobby, Ferntree, Jiva Spa
Focus on sustainability

Cons:
Absence of sunblock curtains for late risers
Slow service at Grill
Absence of a cultural program despite property being fairly occupied (restricted to Saturdays)

Col.Muthanna who is running the museum within the property, it was really great to hear about the local culture and various traditions and architecture details from Col.

The property blends into its surroundings and has perfectly preserved the natural forest around it.

Pictures or words cannot even describe the views and the ambiance.

They helped me put a perfect vibe for her birthday.

The ambiance and choice of restaurants could

The breath taking view from the lobby and the comfortable seating and relaxing atmosphere makes sure one does get out of the mobile addiction and soak in the nature and silence of beautiful surroundings.

Jaccuzzi, Infinity pool, kids activity area all designed to make experience totally memorable.

Team from reception and restaurant was really good, Manoj and Narayanan made our rooms fantastic especially a special decoration we loved it.

Narayan and Akshay did a beautiful decoration for a special occasion for us.

Our arrival was sweetened by a traditional Coorgi style welcome that included tying local scarfs/turbans and a warm cup of jaggery coffee all offered by the ever loving staff.

Shreeja house cleaning cleant well and decorated our room making us celebrate anniversary well

Chef Akhil made amazing lamb biryani and truly the best taste it had ,
Chef atharva mutton dish was yummy . .

It was our anniversary and we mentioned that before hand and they decorated the room well

but it unfortunately wasn’t heated and the steam room wasn’t working, I am sure they have fixed it by now)
Other than that there was plenty to do in the hotel itself that we didn’t bother to step out.

To start with , the google maps navigation from Bangalore is quiet poor and this is something taj needs to fix by contacting google barely any sign boards of Taj to guide customers.

but no sooner had we complained that it was fixed.

But thanks to Mr. Mahesh, who in no time came up with a wooden plank and fixed it in-order my son would not slip through.

The approach road was getting fixed and ride was a bit bumpy.

Tip: don’t follow the google map if you are coming by your own vehicle, its wrong and the hotel should fix it up, we got lost and had taken a detour of 20mins before we realised.

Faced persistent problem with hot water availability in the shower, short bursts then vanishes.

Hot water got over - was told cannot get hot water because it rained. Overall not worth 35000/night - definitely missing the "TajNess"

The showers and mixers were not working properly and the hot water was very erratic, causing one of our friends some burns.

We had to call in a plumber to get the hot water tap running, who took 20 mins to correct the tap.

but Taj is nestled further well within the forest)
The hot water can sometimes take time (for few minutes) during bath - since I assume its through a gas geyser - can sometimes be a little annoying when you lose hot water for a few minutes in the middle of your bath !!

There was faucet leakage issues, hot water problems.

But there is never enough hot water to fill it up.

I was not able to get hot water in my room in the morning, which to me is a basic requirement in a hotel of this level (and of most levels below it), and my complaints about this were responded to promptly

2 hot water Jacuzzis,health club, WI fi, a museum, recreation room, table tennis it's all there.

Not sufficient hot water for the bathtub
2.

The buggee service to go around in the resort is so helpful and prompt (mostly).

We really appreciate the kind and courteous staff of the hotel, be it the restaurants, spa, front desk and buggy services.

but my verdict: Staff at Tamara is much warmer and food + service is better.

Special mention to the service and Narayan who made our stay very comfortable

Service, restaurants, rooms, activities were all great experiences.

It is very rare to find a property where staff from all the areas put their best effort for their customers, Taj Madikeri is a finest example of such a customer service excellence.

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