AC unit very loud so had to be turned off at night.

My room also has the loudest AC I ever heard, not sure if it’s their whole HOTEL.

AC was SO loud 24/7 and apparently according to the staff that’s the “normal” noise.

They offer to remove the resort fee instead of the upgrade fee, I agreed, yet was still charged for both anyways lol AC rattled all night so loud I slept terribly for $700 on a weeknight.

OK. Not a big deal Because anyway we were almost done and just asked for the check after switching the table.

There was noise of the traffic on the street all night and to top it off I was given the room across the hall from a unit being remodeled.

but I will say the A/C was faulty at times and the carpet was lifting in one of the corners of my room.

Where I had to dock the 1 a star was on it’s air conditioning: We had to sleep with earplugs, as our unit was ridiculously loud.

After arguing and talking to a manager I got to room number 2- air conditioning was not working .

The air conditioning was so noisy (like an 80’s motel).

Our experience was dampened as our room had AC unit problems that wouldn't adjust and remained at the coldest throughout the night, late night staff tried to send blankets and extra robes so we can have a decent sleep as they couldn't ever reach a technician to assist.

The bathroom unfortunately did not have a fan and the floor needed a good scrub,

It had some issues though:
— the bathroom door was designed so that the “handle” left a big open rectangular hole directly into the room, good for ventilation for the shower/bath tub

Biggest issue is the aircon, extremely loud and intermittently different buzzing noises occur, despite reported nothing was done about it.

The aircon unit which should be built into the structure of the room is free standing on the wall and so loud!

The room was pretty warm due to the intense sun and I was a bit annoyed that the thermostat would not go lower than 68 because the room still felt warm.

Now the photo I'm posting of the AC inside grid was so dirty that we had to call specially housekeeping to clean it.

although it is blighted a little by the noise of all the hotels air con units on the side of the building above you.

Unfortunately this aircon was not much better, every 10/15 minutes it switches on and sounds like a truck running right next to your bed, you get blasted with freezing air until it switches off, until the next time.

Oh yeah, and there is no self parking so forced Valet charge is a ridiculous $65/night.

Double charged me room service apparently and manager said she would follow up next day.

Also I  asked room service to send up Parmesan cheese bc I had to order pasta for my kids via seamless (they don’t have any kind of pasta on the room service menu- which i think is insane) and they charged us for it!

They ended up charging my entire stay on my personal card rather than the card it was booked on even after verifying with them.

And argued with me after she charged me 2x.

They promised to charge my car and failed to do it every single day despite multiple complaints.

The $100 amex credit restrictions should have been discussed at check in.

Reception should not of charged our credit card for a “Two bedroom Suite” and given us “two connecting rooms.

but you don't have to tip because they charge $55/day for valet.

When you are charging upwards of $500 per night you should offer more than a “design” room.

but takes days to get reflected on your card.

even though its in a mug they don't come around and refill, you get charged for a second cup if you want more.

I loved the decor and the staff was very friendly and nice.

From the moment we checked in we received a warm welcome at the front desk, the rooms are immaculate, they feel fresh, cozy and efficient.

Rooms/beds were very functional and cozy, with good thread count sheets.

Will was an amazing fountain of great information about the hotel chain, the art installation, and the tree that the beautiful wood features came from.

The hotel itself is a masterpiece of design, and the atmosphere was perfect.

We were looking for to have a tasty brunch with my family in different vibes.

Similar vibe and style to the 1 Hotel in Brooklyn, it is very calming and spacious.

The attention to detail for their sustainable, earth-friendly motto was exquisite and quite impressive.

The hotel is nicely decorated and has a modern feel to all areas.

A much quieter and more tranquil safe haven if, like me, you wanted to escape the WeHo party scene

We enjoyed the natural surroundings of the room and hotel, making our stay very relaxing, despite being in the heart of LA.

Decor overall was stunning and was an oasis from concrete jungle LA.

This hotel is an oasis in the midst of the sunset hotel row, and the thoughtful design details are showcased both in the room and the throughout the property.

The decor and ambiance is amazing and beautiful!

The rooms are well appointed and have a cool rustic feel.

Super sustainable and friendly to the environment.

Love the 1 Kitchen - great vibes,  atmosphere, and food/drink.

The relaxing and eco-friendly vibe was incredible and the staff were amazing.

This hotel is so beautifully designed with the most sustainable and eco friendly elements that made us feel one with nature.

Hotel amenities are also wonderful - eco friendly design, great pool, and rooftop bar.

I did like that it was eco friendly and clean.

Beautiful property with an earthy and eco friendly design.

but the rooms are gorgeous and I love that they are so eco friendly and also pet friendly!

Excellent staff aside, additionally impressive things about this hotel were;  its gorgeous interior design which incorporates naturally fallen trees from local forests, invigorating wood scent, super quiet insulated rooms, immaculately clean public spaces, and the icing on the cake were their efforts and dedication to  ECO Friendly practices.

Not only are they conscientious about the environment from the the eco-friendly, yet chic amenities throughout our stay,

The let’s think green, eco friendly, sustainable concept matters to the people behind this very nice hotel and not in a wanna-be-kind-of-way.. From the keycard, to the stones (now/not now), to the ceramic coffee cups in the room, to the toothpaste holder in glass to the Tesla housecar.. everything is 100% thought through 💯🍀
Oh yes they care about our environment and they take is seriously and at the same time it’s cool, classy and clearly the future!

Like their NYC hotels, it is like walking into a hotel designed by ABC Home, with linen covered comfortable couches and many beautiful, thoughtful eco-friendly design touches.

The eco-friendly aspect of the hotel and room was such a perfect touch.

My room - was very clean, had all the essentials, loved the efficient eco friendly concept not to add the bed felt like clouds (I could sleep there for yrs!!).

Rooms are new, lovely, and the entire space is very eco friendly.

Love the wood and eco friendly features, even the rock you place outside you door to say if you want room cleaning! Pros
Views of the city skyline 
Amazing rooms- very large 
Really good restaurant
Loved the app- room service at the click of a

From the thoughtfully decorated lobby lounge to the eco-friendly rooms, your experience at this hotel is sure to be a positive one.

The decor of the hotel itself is tasteful, understated and has plenty of timber and stone which fits nicely with its Eco-friendly mantra.

In the evening there is a bar and a fun happy hour.

So we went and it was such a fun first night in LA!

but he gave us a semi tour the way there explaing Hollywood, what fun!

Really fun place to stay to check out the LA scene.

He checked us in and gave us fun things to do and must sees in the area.

It’s got the perfect views of West Hollywood and fun restaurants and delicious food!

Attentive, friendly, fun and accommodating.

but fun enough for two lively teenagers
Probably more for a couple/friends than family having said that the kids were made to feel really welcome.

But the real buzz comes from how much fun you can have in the wonderfully designed bars, restaurants and shops.

Shout out to King for being so attentive, fun and overall amazing vibes.

Also, location is unbeatable for all the fun stuff in LA. Will come back :)

Bartender Phoebe is sooooo fun to talk to and hooked up some fab drinks.

I go to the Juniper bar every other week for couple drinks, and I love it there - cool interior, fun people watching, Sidney (one of the bartenders) always has a  great advice for cocktails, and he’s fun to chat with.

The pool was so much fun and the bar service at the pool as good as any you might find at any resort hotel .

The drinks and harriets roof top upstairs is also such a fun place to visit and eat.

Brian made every drive I had engaging and fun.

We would have bought more drinks at the pool if they were priced a little lower.

Extremely overpriced for the service and quality of the hotel.

Parking is pretty expensive (65 USD a night) and overall Hotel is not cheap in comparison,

but the food is just not up to par aside form breakfast which is the usual but does costs upwards of $60 so it should be good.

The person answering the room service line also sounded very annoyed w me. Also the parking is incredibly expensive per day ($55!)

I’ve never stayed at a hotel at this rate where tea satchets/boiler jug and water are not included.

I even asked the front desk why there is no view that I paid for and they admitted the specific room 215 has been complained about before.

For the price you pay for this hotel, it was disappointing due to the multiple times visiting the restaurants (1 kitchen coffee bar and Juniper Bar) receiving attitude and poor guest experience from the coffee barista and waitress.

But to charge $600 usd a night and have such basic things be wrong.

For the price, this hotel does not meet expectations.

However, the food and drink options are really solid (albeit overpriced).

when ordering room service over the phone the price should have been communicated.

Unfortunately we got stuck in the room for health reasons and we were then privy to the outrageously priced and ridiculously small room service menu.

I waited for 2 hours in the hotel waiting for them to check the room mini bar and to tell me if there is any fees.

Upon arriving in the room, it was very basic considering the price and there was hair on the bed. Unacceptable.

Secondly, we had table service at Harriet's rooftop bar, was told to stop taking flash pictures because it caused too much "spotlight" when you pay over $1400 I think you'd want to take unlimited pictures!

The disgusting bit was, when a guest who trusted you saying they didn’t consume, especially there are other charges besides accommodation that they pay, the final bill is an agreement between two parties.

Great hotel and the cafe in the lobby was amazing.

Friendly staff throughout from the valet, to the reception desk, the restaurant, housekeeping. .

Tasha made us feel like family, that added touch that you cannot teach your valued employees today, she was knowledgeable about the menu, the hotel, and this beautiful city, she made us want to return in the very near future!

The cocktail bar near the lobby was beautiful and had excellent cocktails and apps.

The food is delicious and the lobby is beautiful. Pancakes!

Dwayne recommended Saltie Girl for lunch one day and we had the best lobster roll I have ever had.

Madeo Ristorante - one of the most magnificent Italian meals I have ever had in my life. Grazie!

Our room was clean, room service was fast, the food was amazing.

Great location near a lot of places to shop and eat.

Nearby there are lots of places to eat, and we found the location a great place to explore LA.

The food @ 1 Kitchen cafe is delicious, you must try 1 kitchen omelette and an avocado toast.

Tasha at the cafe went above and beyond to make sure we were taken care of, even gave us an extra cookie!

Ate at 1 hotel restaurant for lunch, their grass fed burger was super tasty!

This is one of the best hotels I’ve ever been too—so spacious, clean, chic, and incredible service all around, from front desk to cafe to bellmen.

The best part is they text you and you can text back in case you need any type of help and the best part they answer super quick, that is customer service❤️ 
There is a lot to do and different food drink options as well.

Behzad made the best coffee and was very professional.

Thank you so much to Manny, Ashley and Maya for helping us out during our stay!

Theodore at the front desk was particularly helpful.

Service was fine

Our server Tasha  is a great ambassador for the hotel.

Shadi and Dayna, I cannot thank you and your team enough for everything.

What truly set this experience apart was the staff.

It's the kind of place where you can truly have a great time.

We overheard some waiters joking that it was nice to see another staffer there (implying that lean staffing may be the standard).

Her desire to ensure I was comfortable at the hotel, as well as entertained and enjoying my stay was extremely appreciated!

A Highlight was spending days at the pool where Heather and her team took incredible care, introduced us to other guests and made incredible recommendations.

Big ups to the amazing bartender Heather and pool staff for the outstanding service during pool day.

All the staff members were great and Andrea at the front desk was especially incredible!

A special shout-out goes to Will the Bellman for going out of his way to make sure we were taken care of.

We are grateful to the hotel staff for the wonderful hospitality!

Behzad went out of his way to make sure we had a great dining experience.

Every aspect of this hotel, especially the people, was absolutely amazing.

My friends and I stayed here for the Beyoncé concert and it was all around a VIP experience.

I will definitely be staying at 1 Hotel again- BEST hotel experience hands down!

A great place to stay to get the Hollywood/LA experience, and being in the heart of where there is so much to see and do is something else.

Exceptional service and friendly staff- everyone at the hotel went above and beyond to ensure we had a 5 star experience.

There was a labor strike during our stay and the people still working went way above and beyond to make sure our experience was amazing.

And for the great service and experience.

My team and I choose coming to the 1 Hotel because we always know she’ll make it a great experience and it feels like home.

I cannot wait to come back, absolutely worth the price, such a fabulous experience and oasis!

Overall our staying was amazing and 1 Hotel really provides a great, unique experience.

Everyone, and I mean everyone, created such a beautiful experience from my arrival to departure.

The experience my family and I had at the 1 Hotel was amazing starting with the whole  Valet team!

I couldn’t recommend a place or experience more highly. Delighted,

LHowe

He went above and beyond and I am so grateful for the hospitality!

Every aspect of the hotel has been given great attention to detail - most obviously seen in the delightful interior design.

It’s the best location to explore all of the major parks and activities for children, in the surrounding region, including Palmdale’s water park.

1 Hotel West Hollywood

price

creditcard

water park

staff

decor

restaurant

staying experience

eco-friendly

space

Varied breakfast daily, great location to connect with all areas of city and Santa Monica.

Comfortable bed, fresh and delicious breakfast every morning, laundry room located in the basement.

They serve a breakfast with good options,

Also the breakfast is nice and really helpful for the morning rush.

A special thanks to Nuria in the breakfast area.

Hot breakfast buffet every morning (oatmeal, omelettes, breakfast meats, waffles, toasted breads, yogurt, juices, fruit, etc.).

The breakfast buffet in the morning was included in the hotel price and there was something for everyone.

One of the nice things this hotel has going for it is a substantial breakfast.

All kitchen/ breakfast staff is wonderful.

These are nice and lovely people who we enjoyed chatting with over breakfast or in the lobby.

Nice breakfast buffet and comfortable lobby with plenty of seating & areas to work with your computer.

The lobby and breakfast area was clean and aesthetically nice.

The credit card was charged immediately and remains on my account three days later.

They said that they had to look at their cameras, before they would credit us.

but tip-there is a lot at Chase Bank across the street that is only $18 per day max, far better than what the hotel charges.

Expect additional charges when u check out, I was charged twice for phone calls that were not even going thru,since the phone in the room was not working.

Parking is charged per day at outrageous fees.

Parking is not included and they also charge an extra fee for valet without really offering another choice.

but there is self parking too (both charge approx $30 I think).

At least 50" and you could use it to stream NETFLIX using your personal account, no additional charge.

My only complaint regarding it was that I was unlucky to be given the room directly in front of the lifts, which can get very noisy as people go up and down talking and dragging their suitcases, and at night you can even hear the beeping of the

The first room that I had checked into was uncomfortable because it was located right next to the mechanical room by the elevators which was very loud

though the government must rent out rooms for the homeless at this hotel as the elevators were often filled with people with bags of smelly clothes and their appearance was quite disheveled.

That is what two older male guests mentioned to me in the elevator.

My mother in law is in a wheel chair since her stroke in March 2018 and EVEN with a Hoyer lift it was difficult to get her into bed as it was very high and it had a platform base that the lift could not go under.

I guess they don't have a staff elevator,

but there's only one elevator that goes to that level.

It was hard to find table during break fast, you have to wait for the elevators and also the in room product needs to be upgraded.

Finally, there apparently isn't a service elevator, as once, an employee with a bin of full-trash bags joined us for a ride.

but the elevators in the hotel made a loud noise (like a train) all day and night.

They need some decent stairs so those of us who prefer to get exercise by avoiding elevators can do just that.

This time, we were given room 513, a weird little room that is almost directly attached to the elevator.

Self parking in the garage next door worked fine, park on the top floor as that is where the entrance to hotel is
Only other thing is again, elevators are a little slow
Overall, again, really solid, if anything, maybe just not equipped to handle a full house and things a little worn,

If you had heavy suitcases or golf clubs you might be having to go down the hall on 4 to the elevator.

The room was quite spacious and had a full kitchen, which was a good surprise (as I wasn't aware).

The rooms have full kitchen so you can have your own groceries.

Room was spacious, has a full kitchen with stove and oven, full size fridge, and very clean.

Full kitchen which was nice because theres a grocery store or 2 nearby,

Rooms nice size full kitchen, microwave, full fridge & freezer, comfy mattress.

Room size big and have a full kitchen to cook food.

Our suite includes a full kitchen and there are 2 supermarkets a short walk away.

I really appreciate the suite with full kitchen.

We had a full kitchen, and it was nice being able to run the dishwasher and stock the fridge with sodas and champagne as well as  post excursion nibbles.

The rooms were clean with a kitchenette and a full size fridge, quality dishes and utensils.

I always love Residence Inns for their full kitchens and included buffet breakfast.

Large rooms (small closet), with full kitchen.

Full fridge/freezer, nice size kitchenette.

Each room has a microwave, full fridge, and kitchen area with dishes, very comfortable bed..quiet hotel..Housekeeping is on point, the rooms are clean, Paul Mitchell samples.

Aug, 20, 2022