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Search Result for “Service and cleanliness“ in Los Angeles

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(310) 273-2222

300 S Doheny Dr, Los Angeles, CA 90048-3704

Four Seasons Hotel Los Angeles at Beverly Hills

4.8

116 reviews

Trip advisor
cleanliness service
spa
wilshire
facility

01/01/2021

-

During our stay the service was impeccable.

07/14/2019

-

The service is impeccable - friendly staff and willing to go above and beyond to ensure your stay is excellent.

03/27/2019

-

Service is impeccable, food is wonderful, beds are super comfortable.

09/06/2018

-

Even from before you arrive the service is impeccable.

08/30/2018

-

Four seasons service was impeccable.

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05/16/2021

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We have stayed at the Beverly Wilshire which was also very nice

05/11/2019

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*I just want to add one more line comparing the 4seasons LA and the Beverly Wilshire.

03/19/2019

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Of course Uber is always an option to Wilshire which is a short distance or the hotel offers transportation (if available) to guests within 1 mile of the hotel.

01/21/2019

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Location helps avoid some of the congestion for Beverly Hills, West Hollywood, Mid Wilshire attractions & restaurants.

11/11/2018

-

N/A

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09/18/2021

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but they got me set up with a temporary key that allowed me to access gym, pool and restaurant.

07/31/2021

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* Fitness center: Airy and outdoors, next to the pool.

06/23/2021

-

Mamadou, Zach and Hannah at the front desk always made us feel welcome, helped with a couple tricky issues and made sure we were able to use the fitness suite when we needed.

06/21/2020

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The tropical/citrus grove adorned atop the rooftop pool with adjacent outdoor gym is too unique for a city environment.

02/10/2020

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Great wellness room with excersise equipment and all green oriented no plastic bottles no wasted materials.

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06/27/2021

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The spa staff was also great, quite frankly, everyone there is amazing!

05/10/2020

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You can take a walk and notice all the beautiful architecture and shops nearby or you can stay in your room and get a massage or just relax.

01/05/2020

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I visited the spa for a massage.

12/27/2019

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Had a lovely spa experience.

12/11/2019

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And no extra fees for just hanging out in the spa and relaxing

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07/31/2021

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Didn’t use Covid as excuse for poor quality, like many places have, * Location: Meh.

01/01/2021

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Also,several buildings across from the hotel were in poor repair and very unattractive.

02/25/2020

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It's just in poor taste and it's kind of sad.

01/05/2020

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It was sadly poor weather when we visited

05/05/2018

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My husband and I are very poor sleepers and yet due to the mattress and the quietness of the hotel we got the best sleep of our lives!

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(323) 736-5970

7000 Hollywood Boulevard, Los Angeles, CA 90028-6003

The Hollywood Roosevelt

4.4

356 reviews

Trip advisor
cleanliness service
chinese-theatre
walk-of-fame
hollywood-boulevard

08/02/2021

-

Great location for walking Hollywood Boulevard and convenient to many restaurants.

07/28/2021

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We had the most amazing views of Hollywood Boulevard, the Hollywood sign, Hollywood high school, and more!

07/07/2021

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As locals, we really appreciate the Hollywood Roosevelt Hotel- it truly is a beautiful getaway right off of Hollywood Boulevard.

05/15/2021

-

N/A

02/20/2020

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With a location that cannot be beat across the street from the Chinese Theater, guests literally step right out to the stars on Hollywood Boulevard.

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09/15/2021

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I stayed here to attend an event and the Chinese Theatre which is across the street from the hotel.

08/02/2021

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My corner suite overlooked the Chinese Theater, the Magic Castle, and the Hollywood sign on one side and Hollywood High School on the other side.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

07/14/2021

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The Chinese Theater, the Dolby Theater and shopping are right across the street.

06/25/2021

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It had a great view of the Chinese theater and the strip.

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09/27/2021

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There are many choices for hotels throughout LA and I was disappointed that The Roosevelt was resting on its history and not offering consistent customer care nor paid attention to details like basic room maintenance.

09/27/2021

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They even argued over how we were going to pay for it…we spent $800 in less than 24 hours there on the room and multiple meals and drinks, and it took multiple calls to figure out who was paying for the shipping for my wife’s purse and which account.

09/15/2021

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The standard rooms are much smaller than other hotels of this rating and this price,

09/04/2021

-

N/A

06/03/2021

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Only negatives are the cost of valet (but it’s Hollywood) and the lightning controls in the room are bizarrely confusing.

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07/28/2021

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Whenever we needed something, towels, etc the service was always impeccable.

04/06/2021

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The service is impeccable.

08/23/2019

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The hotels are unique and clean and the service is phenomenal.

05/07/2019

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Had a phenomenal experience at the restaurant on the Lobby floor with impeccable service from a gentleman inside.

04/05/2019

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Hotel is very clean and service is spot on.

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09/27/2021

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There were no robes (although there were flip flops which if you used them, you'd be charged for them) and the TV could not maintain a steady signal.

09/16/2021

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Liked that the hotel elevators required a key card to get to your floor.

09/15/2021

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Some billing issues on the way out the door in that they charged me for my room stay twice,

06/01/2021

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During checkout, i was told my charges plus pending vellet parking BUT i never had vallet parking. Then he just said "ok, you're good."

04/04/2021

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Use it to buy discounted credits for food and late check out with it.

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09/16/2021

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The hotel is in a good location right on the hollywood walk of fame.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

01/24/2020

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The location was perfect, close to the Burbank Airport, walk of fame, and a Starbucks!

01/07/2020

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All-in-all still the best place to stay in on the walk of fame.

12/30/2019

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It is in a fabulous location, right on the walk of fame.

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(855) 605-0318

120 South Los Angeles Street, Los Angeles, CA 90012-3724

DoubleTree by Hilton Hotel Los Angeles Downtown

3.7

246 reviews

Trip advisor
cleanliness service
little-tokyo proximity
the-japanese-garden
japanese-garden

08/09/2021

-

Perfect location for visiting Little Tokyo with such a pretty little Japanese garden.

03/17/2021

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This hotel was once the New Otani Hotel, and Hilton has fortunately preserved its best feature--Kyoto Gardens, a lovely Japanese garden on the roof of the hotel's ballrooms.

11/08/2019

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but they do have a Japanese Garden that is quite nice.

11/06/2019

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There is a Japanese garden at level G, pretty exotic.

09/03/2019

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The authentic, giant rooftop Japanese garden with waterfall was designed by Japanese masters flown in by the five star New Otani chain when they built this hotel in the early 1980s.

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08/12/2021

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I chose this hotel due to its proximity to little tokyo.

03/22/2021

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Close to Little Tokyo.

03/17/2021

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If you are looking to stay near Little Tokyo or the north end of Downtown, this hotel is a good choice and good value.

11/06/2019

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Right near little Tokyo, many great food.

10/21/2019

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There are a plethora of sushi and ramen restaurants around the corner due to its proximity to Little Tokyo.

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09/19/2021

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The wallpaper is peeling, the fixtures in the bathroom are corroded, the carpeting stained and the curtain sheers are shredding apart with dry rot.

08/30/2021

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Boiler needs attention.. it is one thing to try to shower with tepid water, quite another pouring a bath.

08/30/2021

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Dust everywhere, stains on the iron board and nasty calcium buildup the shower head.

08/19/2021

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then they asked what do I need so they can bring to me, I told them I need some towels and shampoo and conditioner.

08/16/2021

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However, the hallways constantly smelled of marijuana and the bathrooms in both of the rooms we stayed in were very dated, dirty, and falling apart.

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08/09/2021

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The room was noisy because it's in the center of the city.

08/07/2021

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Will never come back, dirty, noisy don’t have enough words to describe how unpleasant my stay was!

07/25/2021

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The location is very noisy.

07/17/2021

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The noise from next door was a big problem.

04/27/2021

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The noise level was a little much from other hotel guest.

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08/09/2021

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Cleanliness and service!

07/29/2019

-

Service is impeccable.

10/04/2018

-

N/A

09/29/2018

-

He still took time to serve me with impeccable service

02/14/2018

-

This is a great hotel with impeccable service at check in, the restaurant, the valet and the bar area.

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08/11/2021

-

N/A

07/27/2021

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Older facility that could use an update and renovations.

06/07/2021

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It's in need of a complete overhaul or at a least thorough cleaning from top to bottom.

02/17/2020

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Don't get me wrong, I hate to see anybody down on their luck and living in those conditions.

01/23/2020

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We did share some serious concerns regarding the outdated accommodations with management.

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12/30/2019

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The Japanese garden looked incredible as well as the conscience of the location of the hotel being right next to a 24/7 711 and a Starbucks in downtown LA.

09/05/2019

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We enjoyed the Japanese garden as well.

07/20/2019

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If you go through the Japanese garden, you're able to connect to the shopping center nearby.

03/09/2019

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but we had tried opposite side before and both were good, definitely visit the Japanese garden and spend some relaxing there if the weather allows it

10/28/2018

-

The Japanese garden is very nice,

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08/12/2021

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I did not even get any HHonors gold member benefit because the trip was booked by third party (reserved with card company’s point).

07/27/2021

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Also I was charged more than I should have been for my room which I have screenshots of my original booking.

07/16/2021

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No cookie, no water at checkin, no food credit, no nothing, room was not cleaned well, other peoples hair can be found , hairdryer was nasty and sticky to the point where I didn't want to touch it.

07/14/2021

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I was originally charged more than what I had been quoted, though they did fix that,

05/21/2021

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but charged us 40-$50, didn’t tell us how to get to our room or to the elevator, we used 2 other elevators before we saw the 3rd one, the one we needed.

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(844) 631-0595

465 S. La Cienega Boulevard, Los Angeles, CA 90048-4001

SLS Hotel, a Luxury Collection Hotel, Beverly Hills

4.2

199 reviews

Trip advisor
cleanliness service
rooftop pool
west-hollywood
rodeo-dr

07/28/2021

-

They didn’t even care, talked to the manager (Adey) and the security guy (Julián) they told us to call 911 Police officers arrived and they said this HAS HAPPENED BEFORE…..BEAWARE you are at risk!!

05/03/2021

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Phone was disgustingly dirty. 5.

02/13/2021

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45 min later I received a call from security inquiring what happened and making sure I wasn’t hurt.

10/11/2020

-

N/A

09/26/2020

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Massive party in room with over 20-30 people per room in multiple rooms in entire hallways, underage girls coming and going, police had to be call by guests after midnight to have peace and quiet.

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09/21/2021

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When we got to the first room, it smelt a little bit like smoke, we told the front desk and they brought up keys to our room for a different room immediately, no questions asked.

07/01/2021

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The hallway leading to the room smelled AMAZING.

05/20/2021

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Some guests were noisy and pot smoking was evident in the lobby area.

05/03/2021

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Room smelled like smoke. 2.

03/30/2021

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It stinks pot all over the place, in the elevators, suite bathroom, etc.

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06/10/2021

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Rooftop pool and bar was fantastic.

10/29/2020

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The hotel is gorgeous from the luxurious lobby to the rooftop pool.

03/23/2020

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Stunning Room at corner, comfortable king bad with softly textile.Swimming pool at rooftop playing HIP POP music with plenty of picture frames make party fun more!!

02/27/2020

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it's superbly located in Beverly Hills, has a great vibe, friendly, caring staff, three superb restaurants, a beautiful rooftop pool.

01/06/2020

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This property was beautiful, very clean, unique in style, AMAZING rooftop pool- bummer there wasn't a hot tub or the pool was heated :(.

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04/15/2020

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This is a street over from Rodeo Drive and it has the best food ever.

02/12/2020

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but it is Beverly Hills) Great location-walked to CBS and Rodeo Drive Funky fun decor Room well appointed.

01/07/2020

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The location is so convenient which is only few minutes away from Rodeo Drive and quite few good restaurants within walking distance.

07/25/2019

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We did have some issues with getting transportation to Rodeo drive and arranging for an SUV to take us to the airport.

06/13/2019

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The hotel is centrally located to The Grove and Rodeo Drive, and the hotel does provide a complimentary car within three miles.

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07/18/2021

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For this cost, go to a different hotel.

07/01/2021

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It is very pricey so be prepared!!

05/20/2021

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However the cost of food, drink, and parking is obnoxious!

10/29/2020

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It doesn’t really feel like they care about safety, it feels like they care about cutting costs and doing less.

10/11/2020

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When I talked with a manager I was told that the lower rates at the hotel reflect the type of guests that were currently staying.

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10/24/2019

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From the moment I checked in until I left 48 hours later, the service was impeccable.

08/10/2019

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Amazing service and clean from top to bottom.

08/02/2019

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The hotel is always clean and service is second to none.

03/01/2019

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For the contrary, this time, service was immaculate, I had an upgraded, I perfect stay If you want to be in the heart of LA is the place to be.

05/13/2018

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I highly recommend the SLS for their impeccable service, beautiful suites and personalized details.

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04/15/2020

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We would have breakfast in Beverly Hills one day and the next we would go to West Hollywood.

03/15/2020

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Location is excellent in West Hollywood with a grocery store closeby aswell as the Beverley Centre.

02/12/2020

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It is near Beverly Hills and West Hollywood,

01/06/2020

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I can say with certainty that whenever I come back to West Hollywood area, I will try to stay here.

10/20/2019

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On La Cienega and close to Beverly Hills and West Hollywood restaurants/bars.

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07/01/2021

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The hotel is a little dark, especially at the check in.

08/26/2020

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Every room comes dark and depressing.

03/19/2020

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Stayed a few years ago and the hallways where very dark.

02/11/2020

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but not great at the restaurant, I found the lobby a little dark.

12/11/2019

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Official hotel website didn’t reveal how the interior looks like- it’s quite dark when you check in at the concierge.

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(213) 688-7777

900 Wilshire Blvd Vehicle entry on 7th St. between Figueroa and Francisco, Los Angeles, CA 90017-4701

InterContinental Los Angeles Downtown

4.2

656 reviews

Trip advisor
cleanliness service
rooftop bar
city view
modern

07/28/2021

-

It was never charged to the credit card given to the server.

06/04/2021

-

N/A

04/26/2021

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And we were charged the $50.60!!!!!!!

09/30/2020

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but there is a charge.

02/23/2020

-

Oooh sorry we further investigated and there is an issue with the credit card on file.

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06/25/2021

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Room 6631 was on the highest level for rooms and in the corner so we had great views of the city.

06/17/2021

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The rooms are spacious and offer incredible views of the city.

05/07/2021

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The room was a one bedroom suite with almost 360 views of the whole city.

08/21/2020

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The pool deck is located on the 7th floor (as is the gym which was open) and provides great city views, loungers, and free cabanas.

06/07/2020

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Try to take some neat photos of the city panoramic style as it's absolutely breathtaking.

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09/14/2021

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The hotel is very modern

07/10/2021

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The hotel is very clean and most importantly the bathrooms are modern and clean, with no tubs/bacteria.

05/06/2021

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In fact, its a very modern and stylish Hotel which accommodate individual and corporate guest all year long,

09/30/2020

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The hotel has always had a modern, minimalist design,

08/28/2020

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The staff there was professional, the rooms were modern, and the location is as convenient as it gets.

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09/23/2021

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We found this inconvenient considering most times we had to use an elevator full of marijuana smoke.

09/14/2021

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You take the elevator from ground level to 70th floor then take another elevator down to your room which is very inconvenient.

07/30/2021

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I wish there was a fridge in the room and I wish the elevator system wasn't so goofy.

07/07/2021

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I'm almost certain half the elevators were offline despite the hotel clearly being at or near capacity.

07/05/2021

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But every time I enter or leave, literally, 50 people are waiting in line for 3 elevators.

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07/27/2021

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We spent our evening watching the sunset from the rooftop bar which I highly recommend!

04/30/2021

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Rooftop bar is amazing.

09/27/2020

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but the roof top bar was open.

05/07/2020

-

N/A

02/22/2020

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The rooftop bar was nice,

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09/23/2021

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but the furniture looked cheap and worn, even stained in places.

07/30/2021

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But I didn't have to pay for it.

07/28/2021

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My daughter told the server not to bill the tap to the room we were going to pay with a card.

07/09/2021

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but everything in LA is expensive.

07/07/2021

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but I've had my share of luxury travel on other continents (hehe), and despite some very premium pricing this place was nowhere close.

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10/11/2018

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This hotel is beautiful and the service is impeccable.

02/12/2018

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The service has been impeccable.

01/11/2018

-

services were impeccable.

01/09/2018

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The service was impeccable, especially Juan (head bell man/valet) and AJ (security) were amazing.

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(800) 578-2900

251 S Olive St, Los Angeles, CA 90012-3002

Omni Los Angeles at California Plaza

4.3

182 reviews

Trip advisor
cleanliness service
market access
disney-concert-hall proximity
the-music-center

10/21/2018

-

Service was impeccable.

09/07/2018

-

It had impeccable service all around.

05/01/2018

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The service here is impeccable and their attention to detail is everything.

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04/25/2021

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You can’t fault hotel for rude patrons who smoke.

02/18/2021

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The smell is overpowering.

09/28/2020

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The cigarette/weed smell was faint.

01/02/2020

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The smell to weed lingered for hours?

10/26/2019

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however entering the room it smelt of musk.

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02/06/2020

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Walking distance to Walt Disney Concert Hall, LA Music Center, Broad Museum, Museum of Contemporary Art.

12/11/2019

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Close to the Disney Concert Hall and only a couple blocks away from Union Market.

03/23/2019

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Clean, quiet, considerate and in walking distance to Disney Concert Hall, with its fabulous acoustics and amazing architecture.

02/26/2019

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We wanted to be walking distance to the Disney Concert Hall - we couldn't have been closer - two blocks.

12/31/2018

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The hotel is located near the Disney Concert Hall,not far from the modern art museum, and the library.

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08/23/2021

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I will start with the check-inn, today it becomes clear to me that I was charged 3 times for a deposit - first for 269.48 $ - according to the receptionist this amount is denied, and 2 more charges for 200 $ - this is unacceptable.

07/26/2021

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They also charged $52/day for parking.

08/31/2020

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It took a couple of days to reverse the additional day they charged me withholding payment.

01/07/2020

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He was trying really hard to get the charge reversed before he left after checkout,

01/02/2020

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There are too many miscellaneous charges you cannot opt out of ($25 for a destination charge) and the only option for parking is valet parking.

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07/26/2021

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Our room rate was $215/night. But.

08/31/2020

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Booked reservation through Hotwire.com, amount paid already included taxes

01/31/2020

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but not with my wife for a vacation as she has much higher standards than me at that price point.

01/22/2020

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about $30 in local taxes (obviously not controlled by the hotel), another $30 in "destination fees" (not disclosed at the time of reservation).

01/07/2020

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In another incident, I saw that they charged a man twice because he paid cash when he first checked in,

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12/11/2019

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Close to the Disney Concert Hall and only a couple blocks away from Union Market.

11/18/2019

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LA’s Grand Central Market is a short walk away which provides a number of options for food and drink.

09/24/2019

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Take the little incline down to Central Market, you can eat all your meals there.

09/08/2019

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I ended up dining in various restaurants in the nearby Grand Central Market which is eclectic and casual.

07/15/2019

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Great Location, walking distance to many attractions, Disney Concert Hall, The Broad, Museum of Modern Art, downtown, Grand Central Market etc.

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02/03/2020

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It's easy walking distance to The Broad Museum, MOCA, Disney Hall and the Music Center.

12/07/2019

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The Omni is within a few blocks of the Music Center, which includes Disney Concert Hall, Doris Chandler Pavilion, Mark Taper Forum & Ahmanson Theatre.

09/07/2019

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This Omni Hotel is located just a block or so from Disney Concert Hall and the Music Center.

05/26/2019

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You can easily walk to Disney Hall, The Broad Museum, The Moca, Angels Flight, The Music Center, as well as a number of fine restaurants and bars.

12/30/2018

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Close to Angel's Flight, Grand Central Market, Disney Hall, top restaurants, and the Music Center.

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(213) 279-3532

1800 Argyle Ave, Los Angeles, CA 90028-5253

Kimpton Everly Hotel

4.5

429 reviews

Trip advisor
cleanliness service
hollywood view
staff
hollywood proximity

04/18/2021

-

but the hotels proximity to Hollywood strip makes that a fun way to ride around the scope out the scene if you’re not sure where to have dinner/clubs/etc.

01/12/2021

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Location is great, near hollywood Blvd.

08/23/2020

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Perfect location, great staff, spacy rooms and amazing view they have shampoos and needed amenities in the bathroom in bulk, they have detox water on the go also and the location is near Hollywood blvd

09/09/2019

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Beautifully upgraded hotel within walking distance of what Hollywood blvd has to offer.

07/15/2019

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but this is walkable to hollywood centre.

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08/17/2021

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Staff friendly, charged credit card with items I didn’t buy (someone must have misused my room number), No response to calls and messages in this regard.

03/25/2021

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The ability to cast my favorite shows from my devices to the TV, tons of items that you may have forgotten home are provided free of charge & my personal favorite is the ability to text the front desk and avoid those awkward phone calls.

10/19/2020

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I was charged $900 for 2 days

02/24/2020

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Only disappointing that a hotel of this calibre can charge guests without any prior agreement of an upsell fee.

01/17/2020

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Their claw style tub is in the same shower area, so you can hold onto the tub for balance while showering?

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08/28/2021

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The room was clean and had a fantastic view of the Hollywood sign.

06/16/2021

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We had an awesome room with a picture frame view of the Hollywood sign.

06/14/2021

-

N/A

06/12/2021

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Our room had an awesome view of the Hollywood sign and the overall hotel was clean, modern and welcoming.

05/16/2021

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Our room on 12th floor was modern and clean, and the view of the Hollywood sign was fantastic.

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09/24/2021

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But the valet staff, and Chris in particular, truly make the stay!

09/08/2021

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The team at the front desk was incredible on our recent stay at the Everly.

09/01/2021

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Staff was also very friendly.

08/30/2021

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but Q at the front desk and Kevin at Jane Q really made it that much more lovely.

08/28/2021

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The front desk staff were so friendly at checkin and we were able to get in our room early.

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08/17/2021

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Parking is $49,00 +tax.

06/18/2021

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We didn't know of any indoor parking close so we had to just let the vale park our vehicle.

01/19/2020

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but if you can park on the road do (we sadly couldn’t find a space).

09/23/2019

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Topped that off with $45 valet parking and its an expensive stay.

09/18/2019

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Valet parking only.

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04/03/2019

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Everything else was great, the room was clean, the service was impeccable, and the hotel is easy to find and in a great location.

10/07/2018

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The room was spotless, service impeccable, pool area pleasant and the restaurant served delicious food!

08/05/2018

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The staff service was impeccable and left us very impressed.

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649 S Olive St, Los Angeles, CA 90014-1635

The NoMad Hotel Los Angeles

4.3

117 reviews

Trip advisor
cleanliness service
rooftop pool
croissant
touch

12/16/2019

-

I would definitely recommend this hotel The lobby bar and rooftop pool are great as well.

12/01/2019

-

The roof top pool was lovely,

09/20/2019

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The is a great rooftop pool

08/01/2019

-

N/A

07/25/2019

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The roof top pool was a perfect place to hang out after long trips around LA.

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09/30/2019

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The hotel is in an old bank building, with stylish touches in all the common areas and the rooms.

07/29/2019

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The bartenders there were brilliant, best cocktails I’ve had in a very long time- one evening Gordon Ramsey was having a part in the restaurant, so the hotel arranged free drinks for everyone on the rooftop which I thought was a special touch!

07/11/2019

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The guest rooms are lovely: incredibly comfortable yet beautifully decorated in the European style with touches of Italy.

07/10/2019

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but enough (good for a business traveller) bathroom stocked with Argan products was a nice touch.

06/25/2019

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Chic hotel with a touch of style.

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08/07/2019

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Tips: Getting to and from DTLA from other neighbourhoods is a traffic nightmare, so make sure you make the most of the area while you're there.

06/30/2019

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We were next to the service lift so every time staff used this we heard the doors banging, the last night the next door room kept us awake for half of the night in the hallway, which is not great when you need to leave for a early flight.

06/14/2019

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We had a very hard time trying to sleep with all the noise coming through the (closed) windows.

06/04/2019

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And for the downtown location, street/traffic noise was minimal.

04/13/2019

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Requesting a room higher up will give you an escape from the city noise.

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12/01/2019

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I rang reception and asked if we were in the right room as this one did not match the pictures of a freestanding bath by a window and felt dark.

06/14/2019

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We had a very hard time trying to sleep with all the noise coming through the (closed) windows.

03/15/2019

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However, despite the double pane windows, the hotel is not quiet.

12/31/2018

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Our only complaints were that the bed was not super comfy and the blinds didn’t block light (either from buildings or the sun in the morning).

12/28/2018

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Then there was the view through dirty windows as you can see in the photos, I immediately closed the blinds and never opened them again.

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10/14/2019

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but the pool was warm, the vibe throughout the hotel; at the restaurant, the lounge, the pool site in evenings were always vibrant and the service was impeccable!

12/01/2018

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Moved to the Viceroy today and it is beautiful, bright and has impeccable service.

07/23/2018

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Our dinner at the restaurant was exceptional, the food delicious and service impeccable.

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12/30/2019

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Cocktails were solid at the rooftop bar and the restaurant; coffee shop had solid croissants and Devoccion roasted coffee from Brooklyn in the morning.

01/05/2019

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We had breakfast in bed (croissants that tasted like they were made fresh in Paris), spent Jan 1 lounging by the pool in the sun, and eating a delicious lunch.

08/20/2018

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the dining room, timing of service, the incredible food, our GORGEOUS room #806, the staff, the pool, the amenities, the cappuccino and croissants.

08/10/2018

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The breakfast is great, bar has a cool vibe and makes great cocktails and the coffee and croissants from the coffee shop were first class, so yummy!

05/18/2018

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I ordered the poppy seed pancakes and a vanilla latte and my colleague ordered a pot of coffee and a house made croissant.

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12/01/2019

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but not quite right- it was very dark with double doors looking on to a courtyard/more like a stairwell.

09/12/2019

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but shouldn’t venture too far by foot after dark.

08/18/2019

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A bit too dark and wooden for my taste.

06/11/2019

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Lobby is dark

02/12/2019

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The main lobby area is dark and mysterious, which is perfectly matched with the basil candles that are placed on most surfaces.

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7025 Franklin Avenue Hollywood, Los Angeles, CA 90028-8603

Magic Castle Hotel

4.6

352 reviews

Trip advisor
cleanliness service
ice cream
walk-of-fame
soda

09/13/2021

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Location a stone throw from the Hollywood Walk of Fame.

04/11/2021

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So close to the walk of fame that we could push a full double stroller there in under ten minutes.

09/16/2020

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This is hands down the best hotel to stay in if you want to be close to the Chinese Theatre, Hollywood walk of Fame and Universal Studios (one stop on the train).

06/16/2020

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We walked to the Hollywood Walk of fame and got a great tip to east at In and Out Burger (also within walking distance).

03/07/2020

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Location wise, it was perfect for tourists, two blocks from the TLC Chinese and Dolby Theatres and Hollywood walk of fame, Ripleys, Jimmy Kimmel Live theatre, El Capitan and Hollywood and Highland mall.

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09/14/2021

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⭐Soda machine with too many varieties to mention ⭐Continental Breakfast that did not disappoint Now, most importantly the service was impeccable!

09/23/2019

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We found the service to be impeccable.

07/10/2018

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Lovely hotel, impeccable service from start to finish.

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08/07/2021

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This place is an old apartment building which was converted into a hotel.

07/15/2021

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The building is an older apartment building.

03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

11/24/2019

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but it was honestly more like a run down apartment building that has been well taken care of.

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03/21/2021

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The only problem for me: stairs, lots and lots of stairs.

03/07/2020

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Our room was up two flight of stairs, so if you have mobility issues, please ask for a room on the ground floor.

12/09/2019

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In the morning we were having breakfast down stairs and the owner came up to our table my husband mentioned how bad the bed was.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

05/24/2019

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The room was up some stairs

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08/31/2021

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And soft serve ice cream all day & evening.

07/30/2021

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The kids loved the ice cream and Popsicle phone.

07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/07/2021

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Kids liked the variety of free snacks including soft serve ice cream, full size candy bars, and chips.

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07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/01/2021

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My kids thoroughly enjoyed the ice cream, soda and snacks, and loved the popsicle phone.

04/29/2021

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Heated pool, free ice cream, popsicles, soda and snacks!

04/27/2021

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Free soda and water, tons of free snacks, free Popsicles, free ice cream.

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09/30/2021

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You could hear loud children thundering outside your room at all hours as they do.

09/13/2021

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The place possibly needs updating in many aspects (my biggest issue was the dated loud A/C units),

07/22/2021

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Used sound machine to not hear street noise.

04/27/2021

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but usually my sister and I are a constant.

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

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03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

02/25/2020

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It is a bit dated and there is no elevator so don't go if you want luxury,

02/05/2020

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The hotel website makes it very clear there are no lifts and that does mean lifting your luggage up to your own room.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

10/14/2019

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There are no lifts and baggage needs to be carried upstairs.

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(323) 370-0903

8435 Beverly Blvd, Los Angeles, CA 90048-3415

4.5

280 reviews

Trip advisor
cleanliness service
beverly center
wine
cheese

09/01/2021

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Did not feel safe walking back after dark) - Noisy (the walls are super thin and you can hear people in the rooms next to you watch TV, cough, talk, etc.

09/01/2019

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But be warned, the walls are thin.

01/04/2019

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I got so desperate I finally banged on the wall and they quieted down.

09/11/2018

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Thin walls!!

07/13/2018

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The bathroom wall paint is peeling is several areas.

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10/25/2020

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Their COVID protocols were spot on the rooms extremely clean and service top notch.

10/20/2018

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Fabulous,great service and clean with lovely beds and bedding.

10/04/2018

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The breakfast was ample--plenty of fresh fruit, cereal, pastries, bagels, toasted waffles, and more--and the service is impeccable.

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04/08/2021

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Oscar at the desk took great care of us giving me a bottle of wine.

03/10/2020

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Free breaksfast is still a seven-day preoposition and the wine flows Monday through Friday.

03/07/2020

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N/A

02/17/2020

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The Continental breakfast makes starting your day easy and the complimentary evening wine and cheese bar works well done unwind from a busy day.

01/17/2020

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The wine and cheese reception was a nice way to meet other travelers.

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09/01/2019

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Very poor air circulation.

07/31/2019

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One note, the air doesn’t get freezing if that was isolated to our room, I’m not sure,

11/21/2018

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I requested to have the heat turned on at 1am and at 3am it was still blowing cold air.

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03/10/2020

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The only change I noticed was the discontinuation of free wine and cheese on weekend evenings.

03/07/2020

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N/A

01/15/2020

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Their breakfast was good and the weeknights' wine and cheese is just amazing.

01/12/2020

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The happy hour with wine, cheese and meats was awesome.

01/08/2020

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Nightly wine and cheese along with the breakfast was nice.

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09/01/2021

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N/A

01/21/2020

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The rug in our room was DISGUSTING.

01/07/2020

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The hotel allows guest to smoke in the balcony outside their rooms, and everytime I went out to the street I would see this room from above puffing cigarette smoke out which was a turn off.

09/01/2019

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So that’s why the hotel smell “musty”.

12/29/2018

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Room smelled of pot, when I told management to make sure I didn't get in trouble for it they said oh we don't care about that here.

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06/29/2021

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It's located walking distance from the Beverly Center and it's an easy drive to Weho and Beverly Hills.

03/05/2021

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The property is close to the Beverly Center, fine restaurants as well as fast foods, There is a great restaurant right across the street as well as a nice Vegan restaurant close by.

02/10/2021

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Close to Beverly Center,Melrose, Food,etc. 4.)

03/18/2020

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The hotel is an easy walk to the Beverly Center and Cedars Sinai is walkable, too.

01/29/2020

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There's a shopping mall a couple of blocks away (Beverly Center).

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12/16/2019

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the room was small and the bathroom small.

09/01/2019

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I know my next door neighbors business: So the room is small with only one chair for the desk.

05/22/2019

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There smallest room is tiny so spend a little extra for the junior suite.

04/08/2019

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Our room was small

02/04/2019

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The room was small

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