Best Western Sunset Strip is centrally located and offers comfortable rooms and a beautiful pool area.

There was a sofa bed in the room and two comfortable couches with a coffee table so we could sit around when we wanted to.

Good location, walking distance to several restaurants, free continental breakfast, beautiful outdoor pool, gym, comfortable room for up to 4 peopke, courteous and helpful staff.

The room was very comfortable, with a gorgeous bathroom, and doors to the beautiful pool/courtyard.

Don’t get me started on the amazing jacuzzi tub experience we had in the comfort of our own room.

Niki Brenda and Carlos were amazing and when they heard our story immediately shared with us that they would upgrade us to a bigger room so that we would all be comfortable.

The breakfast is always nice, the rooms are comfortable and quite spacious, there's always parking, and the location is perfect for a stay in LA.

Rooms comfortable, breakfast great and catered for food allergies.

The room had a comfortable overstuffed chair, a nice desk, with very comfortable beds and linens in the room.

Great location, beautiful views, extremely comfortable room, good breakfast, and parking.

We are a family of 4 and found the 2 queen bed rooms very comfortable and spacious.

On opening the door to these mini suites , you are welcomed to a large comfortable room with dining area , large bathroom and importantly those gorgeous French doors opening to the amazing pool and garden.

The room was very comfortable with a king bed.

The room was very comfortable and the breakfast was really good with excellent choices.

Big comfortable rooms, with a lovely pool area located in a court yard style place, making it kind os private to the hotel only.

Beds in our 2 queen room were really comfortable and seemed new.

Great hotel, very comfortable room, fantastic pool area which makes you forget you are on busy Sunset Blvd.

Comfortable room, beautiful pool, and Julio and rest of staff could not have been more accommodating.

Room was very comfortable and the pool area is relaxing and nicely furnished.

The pool was heated and surrounded by flowers, lovely patios and terraces reminiscent of an Italian Villa.

The front desk was very welcoming and helpful and there is a gorgeous view of beautiful flowers and plants by the pool.

The property is covered with beautiful flowers and has a gorgeous pool.

The pool is beautiful and the flowers make for a great relaxing experience.

Our room was lovely, very big with two beds (which were very comfy indeed) a kitchenette and it overlooked the beautiful pool area which was surrounded with gorgeous pink flowers.

Swimming pool is superb, with flowers all around, very pleasant experience.

The patio with swimming pool is surrounded by beautiful flowers and is a relatively quiet place in this loud and busy city.

The pool area is absolutely spectacular with beautiful flowers all around and everything was so convenient.

Trees and flowers surrounding the courtyard pool area made hanging out poolside each day very appealing.

I loved opening the window and smelling the beautiful flowers that surrounded our windows!

If you find yourself just wanting to relax for an afternoon in the hotel that is no problem because they have a private swimming pool which is surrounded by beautiful flowers and plants (it doesn’t  feel like sitting around a hotel pool in the middle of LA).

The flowers that wrap around the pool are just beautiful!

10/10 for location, same for pool area which is full of flowers and peaceful setting.

The pool is beautiful with lots of flowers and great lounge chairs.

I love the pool in the middle with the beautiful plants and flowers.

We would come out and watch the hummingbirds feed on the flowers.

With the swimming pool area into a gorgeous garden with beautiful flowers and lovely palms, this hotel is the perfect match between relax and the vibrant lifestyle of the city.

but they look great and the complimentary breakfast was a very welcome surprise.

but one where free breakfast is helpful - It always feels nice to wake up and not have to get up, fully dressed and trudge out looking for a place to eat where you'll probably end up spending $50 - $60

No complaints about the quality either - its pretty good and free!

Had a great room with breakfast included at a reasonable price found on Hotels.com.

There is also a free breakfast in the dining room, which is well-attended and generous.

They offered complimentary breakfast, which was delicious!

There was a complimentary breakfast which we had most mornings of our stay, sadly for us as vegans there wasn't a huge option

I found there to be plenty of options, and i'd rather have this free breakfast which sets me up for the day.

Good location and amenities, free breakfast, great tour of L.A. arranged by front desk staff.

Complimentary breakfast was ok, not great

Breakfast included and a good selection of food and drinks.

The included breakfast was well served in more upscale facilities than normal for this level of hotel.

Breakfast was included.. the food was good, lots of choices, the coffee was great, the breakfast room was beautifully decorated and very inviting and warm.

The balcony was beautiful and we drank wine at night looking at the views, and then enjoyed the included breakfast  there the next morning.

The pool area is really nice and relaxing.

At night we sat in the pool area to relax, it is a cozy pool area,

The pool was warm temperature, and it felt like I was in Italy enjoying the Cherry blossoms and other beautiful plants in the garden near pool area.

Pool area image came handful on making a decision.

Place was great- They could clean the pool area a little more or tell people to clean up after them selves.

The pool area is perfect with beautiful shaded seating areas.

Pool area was tropical looking with plenty of room to sit around the area.

The hotel is basic and clean with a nice pool area.

One of their rooms had doors that open up to the pool area.

The pool area is lovely and definitely a gem of the hotel.

The pool area was beautiful and it definitely gave L.A. vibes.

The pool area is very pretty with many configurations of seating and a lot of lovely plantings.

Pool area very nice - was chilly so didn't use

Room was nice, bathroom spacious, pool area lovely. Just needs some serious updating in some areas (especially the very ropey elevators)

Pretty pool area and useful vending machines!

Cons: the place smells so strongly of some kind of chemical.

Carpets old and smelly, breakfast was limited and paper plates plastic knifes and forks.

Unfortunately the area was smelling of weed as some guests used the back area to smoke in.

however the new room smelt a little fusty, hotel reception sofa and rug is dirty, staff require more customer service training.

On the flip side, customer service was rather cold, and in spite of upgrades, this is an old building with a funky smell from the lobby to the rooms.

There is a horrible old carpet smell throughout building - distinct wet/old smell - in the room and halls - it badly needs replacing.

The tiles in the swimming pool were filthy you could wipe the dirt of with your hands, see attached photo.

Had a bug in my bed, pullout bed had a downward incline where your head was lower than your legs, breakfast lacked a variety of foods and lobby had a musty horrible smell.

Only things we had issues with were the HVAC system which seemed a bit dated, and a musty smell in the hotel room and throughout the halls.

The air conditioning/heating wall unit was absolutely filthy.

butt to prop items to hold your cord.into the plug.

The cigarette smoke would permeate the halls.

-The BREAKFAST is yet another bait and switch - they offer disgusting moldy 25 cent pre packed muffins with NO COFFEE and call it breakfast.

butt germs all over the place and no one said a word.

One on of the tables by the couch, there was some gross residue that wasn't wiped down by housekeeping--though it was not visible until we saw it on the wiping cloth.

although it was dark and felt smaller than room 212, it smelt fine so we accepted it.

but only disappointment was that despite the hotel being non smoking, someone before us had flouted the rules!

The pool area is lovely , sadly some people ignore the no smoking policy,

So it is a rather dirty and smelly area(urine etc.

Breakfast among the worst in my entire life, just packed food on board plates.

we constantly had to ask for more plates cutlery and food they couldn't keep up with the demand.

The use of single use/disposable paper plates and cutlery seems wasteful.

No restaurant or bar, breakfast is served on paper plates with plastic cutlery in a cramped room that struggles to cope with the amount of guests staying, we had to clear our table when we had finshed and put the used plates, cutlery and waste food in an overflowing bin, see photo.

but you could take your tray up to 4th floor breakfast room where there was more seating up there ,the main breakfast room was floor 3 street level, we didn’t need to go to floor 4 as we always got a table.

Paying $300 a night should entitle us to more than disposable cutlery and plates.

but is served with paper plates and plastic cutlery.

however even my children commented on the use of plastic plates and cutlery as environmentally unfriendly!

but what is with the paper plates and plastic knives and forks.

The most unusual thing was the use of paper plates and plastic utensils for breakfast.

The only thing that could be improved would be the use of paper plates and cups for breakfast.

but they had paper plates and plastic cutlery which I found a bit strange but all in all was a good enjoyable stay

Very basic breakfast and disposable plates and cutlery.

however the food is very average and served on paper plates.

By this I mean - cups provided in room were of the disposable variety, and individually wrapped in plastic bags; all of the eating utensils, plates, and cups at breakfast were disposable as well.

One thing i did not like was having to use paper plates, plastic knife, folk, spoon, and paper cups.

Do not expect to use the kitchen since it is empty (no cups, no plates, nothing.

Would not stay again because breakfast food tasteless and paper plates even if free.

Best Western Plus Sunset Plaza Hotel

smell

utensil

pool area

free breakfast

flowers

We also enjoyed walking through there; the hotel is within walking distance from the beautiful City Hall as well as lots of dining and shopping options.

The wedding was held nearby at city hall so we walked over there with Suki in tow.

The hotel is on a big block with an interior courtyard that is adjacent to the impressive city hall dome.

Room #839 this time, with a nice view of the Pasadena City Hall.

After around 8pm, City Hall lights up and offers a great view.

@ An Asian Museum and City Hall are close.We were in for the CrueleFest concert at the Rose-bowl.

The best part about this hotel is its location, which is across the street from city hall and walking distance to many shops and restaurants.

The property is very convenient to the scenic City Hall area and there's a service station (AM/PM) nearby .

The City Hall at night is also a great attraction.

but all was quiet by 10pm
Hotel is close walking to old downtown, and cutting through city hall makes quick work of it, too.

I booked as a Marriott Bonvoy and was given a room away from the elevators facing the back of the hotel and Pasadena City Hall (I believe).

Well maintained and good service, nice in house restaurant and adjoining the entire City Hall complex with restaurants and bar.

The pool and hot tub provide incredible views of the city hall and downtown area.

There are a lot of historical buildings in the area such as the city hall building and a couple of churches all of which are very close by.

The hotel is clean, updated, and the pool overlooks Pasadena City Hall.

The hotel had a beautiful outdoor eating area and gardens, and we were right next to the beautiful Pasadena City Hall.

We had a nice view of mission like city hall.

Nice location, near restaurants, shopping, with great views of City Hall.

location is great and has a beautiful courtyard next to city hall.

The view of City Hall is absolutely outstanding, and the outline of City Hall on the blinds was such a charming touch.

My room was quite comfortable, although the showerhead was odd - it looked fancy

Comfortable room on 4th floor, which also provided easy access to the pool.

The rooms are comfortable for both relaxing and working and the exterior surroundings have similar architectural gems and the mountains to the north.

The hotel is physically very attractive and the rooms are very comfortable.

I love this hotel for the convenience, excellent staff, and comfortable rooms - as well as the service standards synonymous with the Westin Brand.

This Westin property is well located, and the restoration of its rooms have resulted in very comfortable rooms with excellent bedding.

The location is great and the room is really comfortable.

If you're there to meet someone, the sitting room is comfortable and semi-formal.

It was a very comfortable room with double doors out to a semi private outdoor terrace that would take you to outdoor stairs to the pool, hot tub or down the outdoor stairs to the patio area with a fire pit off the bar/restaurant area.

We love the central location and great, comfortable rooms.

Beautiful hotel, very confortable rooms and complimentary starbucks coffee (to make by your own).

An attractive hotel with comfortable rooms.

The room itself is comfortable, nothing special.

Our room was comfortable, clean  and well maintained.

The room was quite comfortable--the bed and the pillows especially.

Nice and comfortable room, with refrigerator and all necessary facilities.

comfortable rooms, good service, friendly staff and a most convenient location for business makes this the place to stay in Pasadena.

They triple charged me for one valet service.

We were charged twice for the same night.

If you like dirty rooms, unexpected construction, and being charged an extra $300 above what’s on your receipt - this is the hotel for you.

It's a ChargePoint charger so it's slow and about $1 per hour to charge.

I had to call three times to get the charges to my family reversed, because they claimed it was taken care of when it wasn't.

Also was emphatic that NO ONE would let me in without an actual plastic card.

A couple of days after checking into the rooms, I noticed there was a charge on my credit card for $247.

Would never stay here again and working on disputing the charges to get funds back.

Upon checking out, there was no $2 balance.

I was not made aware of this charge nor was I give.

although more incidental charges than in years past.

I really do not believe a Westin/Marriot property would allow this and still charge.

I returned at 10pm to find a card on my door stating engineering visited and solved the A/C issue.

Appalled, I went over and asked why they were charging for water.

I was told the only thing they could do was give us 1/2 off the valet charge.

I pointed out that this had happened the day after Christmas, when my laptop was in my room, my son’s new iPad, cash, gift cards, etc.

They could have waived one night of valet parking charges or made some other overture,

I was overcharged at least $20 a night, no apology, no communication, they charged $40 over the quoted rate.

Long story short, after speaking with BONVOY, only the GM could honor the money paid as a credit to the same priced uncanceled room.

We were told that they will call us when the room is ready.

Ant the worst was that a left and expensive blouse in my room and made five phone calls to staff, housekeeping and the hotel manager.

Front desk had no discretion to correct the error while we were still at the property and referred us to accounting, and after multiple unreturned calls over a 7 day period, I had to rely on the Bonvoy Ambassador desk for help.

Were told to call tech support for wifi access and that they knew about the safe

The phones were ringing and the guests not sleeping, 
while our next door neighbors continued their shrieking.

- Business center is in the “Living Room” area of the lobby, where the music is too loud to have a work call.

We were told we would receive a call back with that information— ANOTHER LIE!!!!

I spent hours on the phone and via email to move my reservation by 1 day only for 1 of the rooms out of 2.

We call the front desk, and Chris answered and I'm like hey I think I talked to you last night about the shower and we just tried to shower again and it's still messed up!

My only gripe is housekeeping hours, in that I left my iphone charger in the room and when I realized I had done so at 5 PM on the afternoon of check out, that department handling lost & found had already closed for the night.

At each pool visit, I had to call the hotel from my cell to request pool towels and then hover until they arrived so they other pool goers would not grab them all.

I explained what Bobby had said to us on the phone, and apparently he told the manager that he never told us the jacuzzi was open.

After that time calling, I was always redirected to voicemail.

I called their manager and left a message and he never even gave me the courtesy of calling me back.

Everything walkable - great restaurants and Starbucks for we addicts….love this hotel, will be back - $22 valet parking is best deal in town!

The parking valet took my car keys and I asked for change for a $10 to give he and the other valet a tip and he kept the entire thing for them both.

Used valet parking every day and they were all courteous and fairly efficient.

The valet parking staff at the hotel was great.

Nice pool area, room was clean, fresh, valet parking perfect and staff spot on and friendly.

Our experience with individual staffers was top-notch - check-in, valet parking, gift shop, bartenders & servers all warm, friendly, professional and efficient.

The valet parking and concierge were most cordial, the saving grace of our 3 night stay.

the hotel and unless you plan to keep your car in the garage for your entire stay (no in/out privileges) - spend the the extra dollars and go with valet parking.

There were several people that appeared to be parking valet.

Any time I wanted to get my car those guys at valet parking got it for me in less than few min( thanks you ).

Valet parking is an incredibly reasonable $17 a night and the valet guys were great.

The Huntington is a drive away (the valet parking at the hotel is 17 dollars a night and extremely efficient)

Reasonably valet parking or self parking available.

Valet parking was very efficient and very reasonably priced.

I recommend Valet parking because easier.

The gym was fairly modern, and the outdoor pool had a nice view.

The room we received was a room on the 9th floor with a view of the nearby parking garage.

This room has nice views, comfortable beds and good service.

Our room on the 9th floor gave us views of the San Gabriel Mountains and City Buildings.

I've stayed in rooms throughout the hotel and while some are nicely spacious or offer nice views of city hall or the mountains, others are definitely noisy, darker, and less scenic (especially those near the pool or overlooking the central driveway of the hotel).

Besides the unfortunate circumstance, the room was nice with a view.

22 Fudasho, Santa Monica Theater Arts And Choral, Skyone Celebrity Wax Museum, Gold’s Gym, Omura, Bodega Wine Bar Santa Monica, Venice Canals Walkway, Chiat-Day Building, Mo's Place, Mandala, Be Crystal Clear, Venice Beach, Venice Beach Boardwalk, Venice Beach mural, The Harbor Room, The Nail Spa, OnRope Consulting, Coyote Hills Golf Course, Sakya Buddhist Center, Fedora Primo, Pedal or Not.

Our room had a lovely Mountain View and had everything we needed.

although it had a beautiful view from the deck needs an update.

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