The lack of elevator would have been a problem had we not have been able to move to the ground floor (you still need to climb a few steps)

If you are having a heavy luggage there is no way for you to lift it up through the stairs.

These rooms are carpeted, they have no fridge and no lift.

The 2 things I didn't like was that there was no elevator, so hauling your bags upstairs was not fun.

Danielle at reception went out of her way to find us a ground floor room, please note that this hotel does not have an elevator.

Negatives: No elevator (at least on our building).

Only thing to note - there is no elevator, so if you have a lot of luggage you'll have to carry it up the stairs yourself or ask for help.

Cons:
> Depending on the room you get, you may have to drag and lift your luggage over stairs to access the room.

If you have a lot of luggage be aware there is no elevator and ask for help.

Also, I couldn't find an elevator in any of the buildings,

but a bit small--Room 106 ground floor (we asked for it as they do not have an elevator); however, the have staff bring your luggage upstairs.

He told us there is no elevator, so if we had a lot of luggage he could call someone.

We were upstairs and they have no lift which is a problem when you have 2 large suitcases

The rooms were clean and the little kitchenette was perfect.

Room was clean, bed was comfortable and temperature of AC was easy and comfortable.

The room was very clean, the beds were comfortable, and the area was quiet, making for a good nights sleep.

The rooms are very clean and comfortable with blackout shades and windows that open for fresh air.

Our room was immaculate,  smelled good, bed was extremely comfortable.

Everything I needed was provided: clean room, good linens and comfortable bed, quiet environment for sleeping.

The room was clean and had everything we needed.

The rooms are clean, fresh smelling, and inviting.

the room was very clean and presented well.

Room was clean and they are very helpful.

Room was clean and quiet, bed comfortable.

The staff was very friendly, the room was very clean, we fell in love with the king size bed, and the other guests were quiet and friendly!

This hotel was a pleasant stay- clean room, great beds, cute courtyard, walked to dinner, parking and breakfast included!

Rooms were quite small and ours was in need of a refresh - water stains on the wall by the windows, peeling paint and chipped door on the bathroom.

but rooms are small and you can hear the people on the floor above you.

Tiny room with barely room to walk after luggage is open.

Tge first night the room was tiny and there was no refrigerator.

The room was very small with refrigerator and microwave.

Booked last minute so settled for the ground floor tiny room at the back on the parking lot, next to an exit door that was ALWAYS open.

Only downsides are that rooms are in the small side and there is no luggage storage.

The room rather small and it was easy to be disturbed by other neighbours.

The room was a little small and I could hear road noise

The room we had was way too small for a family of four.

SureStay By Best Western Santa Monica

elevator

small room

Free parking

Free High Speed Internet (WiFi)

Free breakfast

The hotel was hosting a dance competition for girls from all over- went to see my granddaughter- needed a fridge for meds in my room and they wanted to charge me $25 one time fee

Do not feel this is appropriate for a supposedly upscale hotel

She came back pissed coz it turns out you needed a key card to use their restroom.

but 20 bucks with only a 10 dollar credit for something hot.

When I asked about the shuttle times the agent noted that i could use my breakfast credit at the bar or for dinner.

In the parking lot, there are tiny signs that you can only see if you look closely indicating a $18 per day charge for parking.

I would have given it a 5th star rating if it wasn't for a last minute surprise charge for parking fee.

For the $180 a nite plus daily charge, you may want to consider a non-Hilton property while staying by LAX, and believe me there are better choices.

Why have a reservation, digital check in and have a card on file to charge if your not going to hold the room size or bed count that was reserved?

The business end was a little confusing as they put two charges on my card that they couldn't describe.

The recently started charging $18 for parking regardless of honors status which is really Nickle and Diming their best customers.

but today is not working. We can call you a taxi"
- "The hotel will be responsible to cover the charge since is not providing the shuttle service?"

Also charged me $4 For two bottles of water that I did not drink.

but began charging me for parking the following day.

They WERE NOT NICE about it and ended up charging us full price NO SHOW!

When I reviewed my charges on my credit card not on my Hilton statement there were $4 extra charged.

Arriving at 11:30 I was excited to call to get the shuttle service, I was informed that, the dispatch closed at 11:30.

The people on the phone did not seem to care.

Although we had difficulty understanding each other on the telephone, the shuttle arrived 15 - 20 minutes after we had called and we were the only people on the shuttle.

I told them that we were checking out and one of the agents sat there on his phone not even bothering to look up.

but after many stays over the last 20 years we’re calling it quits.

Reception personnel seem to be uninterested in anything other than their phones.

And i was waiting my degital key to show up in my phone, i still didnt get it .

but the line was long and the solo make staff member was to involved with a phone call with someone that sounded like they were at the airport.

but did not offer any compensation for the 10usd call we had to make.

Only one desk agent not enough to handle check in and answer phone for shuttle pick ups.

To top it all off, I was overcharged by $20 and had to call Hilton 3 times to get the charged fixed.

Took a long time (over 30 mins) to get shuttle to hotel because we weren’t advised we had to ring to request - the Hilton LAX passed by on constant loop twice while we waited.

The Hilton app wasn’t working when we tried to check in on my phone so we had to go inside.

Requested a 3:30am wake up call and desk clerk stated that he would arrange a cab for a 4:00am pickup!

but she insisted to call me over to check me in and in between checking me in, went back and forth helping her co-worker.

The front desk manager was not friendly and very rude to me and other guests I overheard and rude to guests on the phone.

This information is not explained when one calls in for a room rate, the parking fee and occupancy charge together was 30% of the room rental.

Probably should have known this was not going to be a great hotel experience when then hotel pickup took 45 minutes an 3 phone calls.

We call front desk and they swear there’s no construction going on.

For someone who does not live in the US, it means doing an overseas/roaming call!

Overall room was clean and common areas were clean.

The staff was incredibly friendly, and the rooms were spotlessly clean.

The hotel was very clean and the rooms  are spacious.

Rooms are very clean and well maintained.

If you can overlook the decor, the room was clean.

Room was very clean and bed was comfortable.

On the upside our room was clean, the hotel is situated close to beach communities and the fruit at breakfast was fresh and wonderful.

The room was clean and well taken care of.

The room was clean and I never would have even known there were dogs at the hotel had I not a couple out walking when I walked mine.

The price was very reasonable, considering the current situation, the room was also clean.

My room both stays was very clean (I am very picky, as I am immunosuppressed) and fresh.

Room was clean and had enough space for us.

The rooms were clean and I enjoyed my stay

This a very good place to stay, staff were very friendly and helpful, it was clean and the rooms where nicely done up.

Rooms were both clean and staff was amazing.

Hilton Garden Inn LAX El Segundo

creditcard

phone

Parking

Pool

but room dented lamp shade and non working charging plugs.

All I can say, whoever owns this property should be ashamed of themselves for charging anything more than $20 a night, well with inflation maybe $40 is a good flop house rate.

And the bugs were a bonus, no charge for them.

but not fully confident/competent, possibly under-trained
    Key cards temperamental, took 2-3 tries to open door
    Breakfast had protein and carbs but zero fruit or dairy
    Elevators in disrepair

Then I was charged again when I was supposed to  have checked out.

The elevator was broken, my key card didn't work, the halls were dirty and smelled like weed smoke.

During check out, I asked for a printed copy of my balance.

Understanding that things do happen, I called the hotel manager to ensure that we would not billed for the night.

but if they've got limited funds for upkeep, I'm glad they consider the rooms themselves a higher priority.

That is what they had available and let us check in early and no extra charge for room upgrade.

On average, it took 17 tries for our key card to work in the guest room door.

Returned to the room (after waiting quite a while for the one running elevator again and, of course, key card still didn't work. Then someone from the front desk came up to try and, of course, it still didn't work ("Oh, the locking system must be broken.")

I was also given a key card that didn’t work which was frustrating.

Had to take a taxi with a 20.00 minimum charge to go a few miles.

but no one answered phone so got a taxi S30 minimum charge area.

The downside is they do charge $9 for parking.

The first three sets of key cards didn't get me in the room- the card reader on the door was dead.

One elevator said out of order and our 7th floor was about 90 degrees… SO NOT STAY HERE! !

I noticed the carpets were extremely dirty by the elevator.

The rugs were soiled, the elevator made grinding noises.

The elevator had a panel duct-taped to the floor, and the inspection label was for 2020.

the carpet in the lobby heading to the elevator is heavily stained
the hall ways smell of pot
the room had bugs (looked like baby roaches to me).

The lobby, the hallways, and the elevator.

The lobby is smelly and dirty with stained rugs and dirty ceiling tiles , the outside of the elevator is dirty with torn wallpaper and when entering there was a considerable size hole in the bottom.

The floor in the lift had a big hole in it - bit scary when going to the 7th floor!

Property is definitely in need of some love, from the worn out chairs in the lobby to the duct tape in the elevator.

The one elevator they had barely wanted to work as well.

Genuinely concerned about riding in the elevator (which incidentally had an outdated safety certificate)

If the above were remedied, this could be an okay place.

Elevators were sketchy with food on floor and graffiti on the walls.

Next, upon arrival to the Wingate LAX Hotel, the lobby, the elevator, the hallways and the rooms are filthy.

The doors and walls need painting, the elevator had 2 holes in the floor, thought it was going to stop on us at one point, the key didnt work for the door had to go back downstairs on the scary elevator to get another key.

The elevator would not open when I reached the floor I was staying on (I had to keep pushing the

You will get stuck in the elevator if you try to use it, and it most likely was just hotboxed by the person previously stuck in it.

The only thing good about this hotel is the room was clean.

I experienced nothing at all like that, and my room was very clean and even large and luxurious.

Although my room was clean and updated I had to push furniture against the door to feel safe.

The room was very clean and had all the expected amenities of a standard 3 star hotel.

Then she says they don’t have a clean room available with 2 beds on any other floor

The rooms are clean, tidy and a good size.

only stayed 1 night as we passed through to Mexico, conveniently located near the airport and not too far out to see the sights  well priced clean rooms and very helpful staff  we would stay here again.

Room was clean, quiet, spacious and had what we needed.

The room are clean and the free breakfast is good.

however the rooms are very clean, nice free toiletries, great housekeeping daily, well equipped gym, Mayra at the front desk was very courteous and helpful, Scott as well.

but the ice/vending room had black mold on the walls.

Oh and the elevators and AC didn’t work— I’m going to post pictures of the filth.

Hallways were hot and stank of cigarette and marijuana.

Smelled like mildew, and my mattress and sheet had blood all over them.

In the lobby smell disgusting, allot of black things flying and had no air conditioning.

This hotel is disgusting and has put a bad name on Wyndham.

But the public carpeting was disgustingly grossly filthy.

When I walked into the hotel it reeked of marijuana.

The carpets need replacing like yesterday, the hallways smell like mildew and our non smoking room had a bathroom that smelled incredibly strongly of smoke.

The smell throughout the building was disgusting.

Breakfast was not good, stale bread, very limited selection.

The hotel is dated, smelly, with dirty and stained carpets.

I didn't want my feet to touch the floor in the disgusting room.

We could not stand being in the room because it smelled so bad .

Hampton Inn by Hilton Los Angeles Airport

smell

Paid private parking on-site

The “breakfast room” was obviously previously used as a meeting room, the “kitchen area” is set up in the corridor, with plastic bags full of breads.

The lobby and hallways were not impressive - maybe 2 star level.

Only downside was there were no pool and the vending machine in the hall was either out of stock of pop/water or wasn't working properly.

Drab brown and dated on the outside, in reception and in the corridors.

No extra charge for forcing guests walk through and smell fresh paint fumes in hallways.

We were on the top floor and didn't hear any noise from neighbors or hallways.

You can mostly tell by the shoddy work done under the hallway carpets (lumpy).

you could hear it all the way down the corridor.

This is not the typical BW that I'd been to for many years before, where the rooms are accessible from an outside hallway, from any stairway that leads to the parking lot.

There was loud music constantly playing in the hallway.

One night, some kids were running up and down the hallways.

but that doesn't help with a zoo of noises around and workers all down the corridor.

Negative side: feels like a building that has been converted from an office block or something to a 'hotel', sound proofing is non-existent , if you have young kids in the room above you they can sound like a heard of elephants, if you have noisy neighbours or people in the corridors at night they will easily waken you up.

The rooms are simple with a kind if odd beach theme that doesn't match the halls.

Halls and elevators are not air conditioned.

Negatives:
Lack of sound proof, can hear footsteps above and people in hallways.

but noise from people upstairs, in the hall along with air conditioner impacted our sleep.

The property is older which is why the hallways are narrow and the walls seem to be thinner than most Best Westerns I have stayed in the past.

Bathroom set up is odd, with bath and shower together and then the sink/ vanity unit as you walk into the room from the corridor.

Rooms are dingy, the hallways are dark,narrow and the carpet was filthy, patched and needed to be replaced.

The worst part for me was there was  footstep noise from upstairs the whole night.

Traffic noise all night despite being on 4th floor.

We were on the first floor, room 109 and it was noisy.

but not pay those prices and be close to the Forum without being in Inglewood post concert with all the traffic.

I think the elevators need some attention as they make noise that sounds like a drum beating.

VERY NOISY Santa Monica Blvd, so bring your earplugs because you will need them.

but the reservation person failed to warn us of restaurant closure (inconvenient and not much choice nearby) & remodel noise.

My room adjoined to another room and you could hear everything from the other room.

Beds were extremely comfortable bud air con a little noisy.

The hotel is next door to the hospital so there is some noise from ambulances sirens.

The only downside was the hospital nearby where there were the occasional sirens in the night.

The streets can be noisy and the Santa Monicans really like their car horns.

For 2 nights, it sounded like elephants stomping across the floor at 4 am from the room above us.

The only two issues are that there is limited underground parking and there is a lot of street noise

but then again you are away from the noise of the bars!

Our room was on the third floor and we could hear the heavy footsteps of the guests above us after we had gone to bed.

It must be near a police station because there were sirens all night long.

The room was quiet, except one time during the night when some kind of ambulance or fire truck or something passed by with its siren blaring.

This is one downside to the hotel, in my opinion, sleeping with the windows open might be a little noisy.

The hotel rooom was really nice and the bed super comfy, the whole room was spotless and the staff were nice as well.

Our room was very clean and very comfortable.

The room was clean, the cleaners came everyday and there was TV, safe and hairdryer.

🙄
I’m giving them a 2 because the room was clean.

The rooms was clean and bed was comfortable.

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